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The document is a dissertation titled 'A Study on Customer Satisfaction Towards Credit Cards - Special Reference to Chennai City,' submitted to SRM Institute of Science and Technology for the Bachelor of Commerce degree. It includes acknowledgments, a declaration of originality, and guidelines for project report preparation. The research is associated with Sustainable Development Goal No. 11, focusing on customer satisfaction in the credit card sector in Chennai.

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11 views

Project Front Page and Chapter content

The document is a dissertation titled 'A Study on Customer Satisfaction Towards Credit Cards - Special Reference to Chennai City,' submitted to SRM Institute of Science and Technology for the Bachelor of Commerce degree. It includes acknowledgments, a declaration of originality, and guidelines for project report preparation. The research is associated with Sustainable Development Goal No. 11, focusing on customer satisfaction in the credit card sector in Chennai.

Uploaded by

balrajaarthi81
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A STUDY ON CUSTOMER SATISFACTION TOWARDS CREDIT

CARDS - SPECIAL REFERENCE TO CHENNAI CITY

A Dissertation Submitted to the SRM INSTITUTE OF SCIENCE


ANDTECHNOLOGY, Kattankulathur,603203.
In partial fulfilment of the requirements for the award of the Degree of
Bachelor of Commerce – Accounting & Finance/Corporate
Secretaryship
By
Student Name:(The student name should be removed and type your
name alone)
Register Number (The Register num should be removed and type your
Reg.No alone)
Under the Guidance of
Dr.A.KAMATCHI
Assistant Professor
Department of Corporate Secretaryship & Accounting and Finance,
Faculty of Science and Humanities

SRM INSTITUTE OF SCIENCE AND TECHNOLOGY

Department of Corporate Secretaryship & Accounting and Finance


Faculty of Science and Humanities
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY,

Kattankulathur-603203

Tamil Nadu, India

April -2024
CERTIFICATE

This is to certify that the Dessertation titled “A Study on Customer Satisfaction toward Credit
Cards – Special Reference to Chennai City” submitted by V.Balasubramaniam (RA2131203010043) is
a bonafide record of his research work carried out by him/her under my guidance and supervision.

Signature of the Guide Head of the Department

Submitted for University examination held on 18/04/2024 at SRM INSTITUTE OF


SCIENCE AND TECHNOLOGY, SRM Nagar Kattankulathur, Kancheepuram
District, Chennai, Tamil Nadu - 603203

Date: 18/04/2024

Internal Examiner External Examiner


DECLARATION

I hereby declare that the Dissertation “A Study on Customer Satisfaction


towards Credit Cards – Special Reference to Chennai City” Submitted by
me is my original researchwork. It does not form part of any previous
dissertations, thesis, or reports submitted to this University or any other
University.

V.Balasubramaniam

(RA2131203010043)

Date : 18/04/2024
Acknowledgement

I am indebted to the Institute for providing me with the opportunity to pursue a


degree in this prestigious Institution.

I would like to express my special thanks to the Chancellor, Pro-Chancellor


(admin), Pro-Chancellor (academic), Vice Chancellor, Pro-Vice
Chancellor Registrar and Controller of Examination.

It is my great pleasure to extend heartfelt thanks to our, Dean,


Dr.A.Duraisamy, and Deputy Dean, Dr.S.AlbertAntonyRaj, for their
support and encouragement in the submission of the project.

I record my sincere thanks to the Professor & Head of the Department,

Dr. K. Selvasundaram, for his continuous encouragement and motivation in


completing the project.

My sincere thanks to my project Guide Dr.A.Kamtchi and Project co-


ordinator Dr.P.Shanthi for their continuous guidance and motivation in the
successful completion of this project report.

I would like to thank all the staff members in the department who helped me in
completing the research work.

Name of the student


V.Balasubramaniam
RA2131203010043
Declaration of Association of Research Study with SDG Goals

This is to certify that the research study entitled “A Study on Customer Satisfaction
towards Credit Cards – Special Reference to Chennai City” was carried out by
V.Balasubramaniam .Under the supervision of (Your Guide name, Dr. A.KAMATCHI ,
Corporate Secretaryship & Accounting and Finance Faculty of Science and
Humanities, in partial fulfilment of the requirement for the award of Under Graduation/Post
Graduation/ PDF degree has been significantly or potentially associated with SDG Goal No.
11

The study has clearly shown the extent to which its goals and objectives have been met in
terms of filling the research gaps, identifying needs, resolving problems, and developing
innovative solutions locally for achieving the SDG as mentioned above on a national and
international level.

Signature of the Student Guide and Supervisor

Head of the Department


GUIDELINES
1. Project report is the compulsory component of the syllabus
to bridge the gap between theory and practice.
2. The field of specialization is Human Resources, Marketing ,
Finance and related commerce and management based
topics.
3. The project work should be neatly presented in not less than
60 pages and not more than 100 pages
4. Paper Size should be A4
5. 1.5 spacing should be used for typing the general text. The
general text shall be justified and typed in the Font style -
Font: Arial / Font Size: 12 for text)
6. Subheading shall be typed in the Font style (Font: Arial / Font
Size: 14 for headings) the report should be professionally
prepared.
7. The candidate should submit periodical report of the project
to the supervisor.
8. Each candidate should submit hardcopy ( 3 copies) and a
soft copy in CD to the Department. After the Evaluation of
the project report one hard copy will be returned to the
candidate

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