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John Mark E. Onggao is a detail-oriented food and beverage server with 3 years of experience in the hotel industry, currently working as a banquet server at Waterfront Insular Hotel Davao. He has a background in customer service, problem-solving, and food preparation, with previous roles as a barista and production associate. Onggao holds certifications in various safety and customer service training programs.

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31 views

Resume

John Mark E. Onggao is a detail-oriented food and beverage server with 3 years of experience in the hotel industry, currently working as a banquet server at Waterfront Insular Hotel Davao. He has a background in customer service, problem-solving, and food preparation, with previous roles as a barista and production associate. Onggao holds certifications in various safety and customer service training programs.

Uploaded by

christine.gomez200216
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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JOHN MARK E.

ONGGAO
FOOD AND BEVERAGE SERVER

PROFILE
Detail-oriented and results-driven professional seeking to leverage 3
years of experience in Hotel Industry to contribute to the success of the
CONTACT company. Eager to apply strong leadership, problem-solving,
communication, in a challenging food and beverage server , while
09500942386 continuously growing and developing within a dynamic team
environment.
[email protected]
WORK EXPERIENCE
Communal , Buhangin,
Davao City. Waterfront Insular Hotel Davao 2022 - PRESENT
Banquet Server
PERSONAL INFORMATION Prepare banquet halls for events, including setting tables, arranging
chairs, and placing linens.
Sex: Male Set up tableware, glassware, silverware, and centerpieces according
Age:32 to event specifications.
Birth Date: August 3.1992 Ensure proper placement of food and drink stations or buffets.
Greet guests courteously and ensure their comfort throughout the
Birth Place: Davao City
event.
Height: 5'5 Address guest inquiries and resolve any issues or complaints.
Weight:65 Monitor guest satisfaction and offer assistance as needed.

D’Leonor Inland Resort 2016 - 2020


SKILLS Barista
Communication
Prepare and serve coffee-based drinks (e.g., espresso, lattes,
cappuccinos, etc.)
Active Listening
Operate coffee machines (espresso machines, grinders, brewers)
Problem Solving Maintain cleanliness and organization of the work area
Attentiveness (countertops, equipment, and utensils)
Ensure quality and consistency in drinks and food items
Time Management
Provide excellent customer service and engage with customers in a
Teamwork friendly manner
Attention to Detail
NCC Bread Factory
2013- 2014
Latte Art Production Associate
Buffet Man Operate and maintain production machinery and equipment.
Monitor production processes to ensure efficiency and product
Cooking
quality.
LANGUAGES Perform quality checks and inspections on products at various
stages of production.
English Assemble, package, and label products according to specifications.
Tagalog Follow all safety protocols and guidelines to ensure a safe work
Bisaya environment.
Troubleshoot minor equipment issues and perform basic
maintenance tasks.
REFERENCE EDUCATION

RUSSELL LUTHER YU Food and Beverage Services 2010


Food and Beverage Services Manager Philippine College of Technology
Waterfront Insular Hotel Davao Vocational

Cabantian National High School 2009


Jules Bryan Melencion Cabantian, Davao City.
Food and Beverage Services Manager
Seda Hotel Davao Communal Elementary School 2005
Communal, Davao City.
Kyle Nicole Gratuito
Executive Assistant
Waterfront Insular Hotel Davao CERTIFICATIONS
TRAININGS AND SEMINARS
Vincent Doods Pasilang
Waiter Security Awareness Training and Seafarers with designated
Artisana Restaurant security duties.
DMMA College of Southern Philippine , November 4 -5, 2024.
Basic Training( Fire Prevention and Fire Fighting)
DMMA College of Southern Philippine , October
21 to 31, 2024.

Basic Training( Elementary First Aid)


DMMA College of Southern Philippine , October
21 to 31, 2024.

Basic Training( Personal Safety and Social Responsibilities)


DMMA College of Southern Philippine , October
21 to 31, 2024.
Basic Training( Personal Survival Techniques)
DMMA College of Southern Philippine , October
21 to 31, 2024.

Customer Service Training


D’Leonor Inland Resort and adventure park, October 22,2019

Short course training on food safety


D’Leonor Inland Resort and adventure park, August 29-30
2017.

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