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ITIL4 Quiz 6

The document is a quiz consisting of 12 questions related to ITIL®4 Foundation's Technical Management Practices. It covers topics such as change management, release management, and service offerings, testing knowledge on definitions, practices, and their purposes. The allocated time for completing the quiz is 12 minutes.

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Numair Zaheer
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25 views

ITIL4 Quiz 6

The document is a quiz consisting of 12 questions related to ITIL®4 Foundation's Technical Management Practices. It covers topics such as change management, release management, and service offerings, testing knowledge on definitions, practices, and their purposes. The allocated time for completing the quiz is 12 minutes.

Uploaded by

Numair Zaheer
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ITIL®4 Foundation

Quiz 6: Technical Management Practices


Number of Questions: 12
Allocated Time: 12 minutes

1. Which practice is responsible for moving components to live environments?


A. Change control B. Release management
C. IT asset management D. Deployment management

2. Which practice identifies metrics that reflect the customer's experience of a service?
A. Continual improvement B. Service desk
C. Service level management D. Problem management

3. What is the PRIMARY use of a change schedule?


A. To support 'incident management' and improvement planning
B. To manage emergency changes
C. To plan changes and help avoid conflicts
D. To manage standard changes

4. Which statement about a change authority is CORRECT?


A. A change authority should be assigned to authorize each types of change and change
models
B. A change authority should be rejected for each type of change
C. Normal changes are pre-authorized and do not need a change authority
D. Emergency changes can be implemented without authorization from a change authority

5. Which practice has purpose of making new & changed services and features available for use?
A. Change control B. Service request management
C. Release management D. Incident management

6. What is a standard change?


A. A change that is well understood, fully documented and pre-authorized
B. A change that needs to be assessed, authorized, and scheduled by a change authority
C. A change that does not need a risk assessment because it is required to resolve an incident
D. A change that is assessed, authorized, and scheduled as part of 'continual improvement'
7. What is the definition of change?
A. To add, modify or remove anything that could have a direct or indirect effect on services
B. To ensure that accurate and reliable information about the configuration of services is
available
C. To make new and changed services and features available for use
D. To move new or changed hardware, software, or any other component to live environments

8. A service provider describes a package that includes a laptop with software, licenses, and
support. What is this package an example of?
A. Value
B. An outcome
C. Warranty
D. A service offering

9. Which practice has a purpose that includes ensuring that risks have been properly assessed?
A. Service configuration management B. Problem management
C. Service level management D. Change control

10. When should a full risk assessment and authorization be carried out for a standard change?
A. Each time the standard change is implemented
B. When the procedure for the standard change is created
C. At least once a year
D. When an emergency change is requested

11. Identify the missing word in the following sentence. "A change is defined as the addition,
modification, or removal of anything that could have a direct or indirect effect on [?]”.
A. Assets B. Values
C. Elements D. Services

12. What is the purpose of the 'deployment management' practice?


A. To ensure services achieve agreed and expected performance
B. To make new or changed services available for use
C. To move new or changed components to live environments
D. To set clear business-based targets for service performance

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