Ticketing Report

Serial Motorway Hostname/Services Severity Creation Date & Outage SLA Categories Sub RCA Remarks
No Time Duration Breach Categories
1 m1 M1-BBT-E2-N-VT-PC /Host Medium 2025-03-17 00:06:00 00:54:00 Hardware PC Issue PC restarts As per Event logs: PC shut down unexpectedly
18:00:15 automatically
2 m2 M2-RAVI-ENTRY-SFU-PC /Host Medium 2025-03-17 00:15:02 00:44:58 Hardware Serial IO Input / Output card PC had an I/O card issue. Connected assets like Mtag reader stopped functioning. While
10:06:05 devices issue troubleshooting PC was down.
3 m2 M2-LILLAH-E2-N-VT-PC /check Medium 2025-03-17 00:08:59 00:51:01 Hardware PC Issue PC restarts As per PT, System was auto restarted
uptime 15:57:08 automatically
4 m2 M2-KQD-X4-N-ANPR /Host Medium 2025-03-17 00:54:05 00:05:55 Hardware ANPR Others ANPR was unresponsive, PT replugged the RJ45 from the switch side, Issue got resolved.
19:36:00
5 m3 M3-SHARAQPUR-E4-N-VT-PC /Host Medium 2025-03-17 00:05:58 00:54:02 Hardware PC Issue PC high temperature As per GT, the system was down due to high temperature.
09:30:05
6 m3 M3-NANKANA-E2-S-VT-PC /check Medium 2025-03-17 00:09:01 00:50:59 Hardware PC Issue PC heat up Nankana South Side E2 PC down due to high temperature then PT on the PC by pressing it's
uptime 17:42:14 power Button PC up And working properly.
7 m4 M4-AMINPUR-N-E3-EXP-VT-PC /Host Medium 2025-03-17 00:00:01 00:59:59 Hardware Miscellaneous Others As per GT, system power cable got faulty. it was replaced.
10:12:05
8 m4 M4-SHAMKOT-S-E2-VT-PC /check Medium 2025-03-17 00:14:59 00:45:01 Hardware PC Issue PC heat up As per PT, PC was down due to heat up issue.
uptime 16:57:12
9 m4 M4-SHAMKOT-S-E2-VT-PC /Host Medium 2025-03-17 00:02:59 00:57:01 Hardware PC Issue PC heat up As per PT, PC was down due to heat up issue.
16:57:13
10 m5 M5-ROHRI-E6-N-VT-PC /check Medium 2025-03-17 00:23:43 00:36:17 Hardware Serial IO DB9 connector loose DB 9 connector was Loose from the system end. GT replugged it.
tagreader 14:09:20 devices
11 m9 M9-HYD-X12-ANPR /Host Medium 2025-03-17 00:14:59 00:45:01 Hardware Serial IO Port refresh The port was stuck and refreshed.
08:48:02 devices
12 m9 M9-DCK-E1-S-VT-PC /check uptime Medium 2025-03-17 00:09:01 00:50:59 Hardware PC Issue PC high temperature Dck E1 system is physically UP, the exhaust fan got faulty due to the heat-up system went into
09:42:03 sleep mode..
13 m9 M9-DCK-E1-S-VT-PC /Host Medium 2025-03-17 00:08:59 00:51:01 Hardware PC Issue Others Dck E1 system is physically UP, the exhaust fan got faulty due to the heat-up system went into
09:42:05 sleep mode..
14 m9 M9-DCK-E1-S-VT-PC /check Medium 2025-03-17 00:03:01 00:56:59 Hardware PC Issue Others Dck E1 system is physically UP, the exhaust fan got faulty due to the heat-up system went into
tagreader 09:54:05 sleep mode..
15 m11 M11-PASRUR-E1-S-EXP-ANPR /Host Medium 2025-03-17 00:02:59 00:57:01 Hardware ANPR Others ANPR was unresponsive, PT replugged the RJ45 from the switch side, Issue got resolved.
15:57:08
16 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:09:00 00:51:00 Hardware PC Issue PC restarts As per PT, the system was restarted automatically.
uptime 10:42:07 automatically
17 m16 M16-DOBIAN-E4-S-VT-PC /check Medium 2025-03-17 00:06:01 00:53:59 Hardware PC Issue PC restarts As per PT, the system was restarted automatically.
uptime 10:42:08 automatically
18 m16 M16-DOBIAN-X4-S-VT-PC /check fdu Medium 2025-03-17 00:18:03 00:41:57 Hardware PC Issue PC restarts As per PT, the system restarted automatically during a power fluctuation.
10:51:08 automatically
19 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:18:03 00:41:57 Hardware PC Issue PC restarts As per PT, the system restarted automatically during a power fluctuation.
exemptreader 10:51:08 automatically
20 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:15:03 00:44:57 Hardware PC Issue PC restarts As per PT, the system was restarted automatically during power fluctuation.
scanner 10:51:08 automatically
21 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:18:01 00:41:59 Hardware PC Issue PC restarts As per PT, the system restarted automatically during a power fluctuation.
controller 10:51:08 automatically
22 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:18:02 00:41:58 Hardware PC Issue PC restarts As per PT, the system was restarted automatically during power fluctuation.
tagreader 10:51:09 automatically
23 m16 M16-CKSK-X5-VT-PC /check uptime Medium 2025-03-17 00:06:00 00:54:00 Hardware PC Issue PC restarts As per PT, the system was restared automatically.
13:15:17 automatically
24 lrr LRR-QUAID-AZAM-X4-VT-PC /check Medium 2025-03-17 00:09:01 00:50:59 Hardware PC Issue PC restarts As per PT, the system was restarted automatically during power fluctuation.
tagreader 11:00:08 automatically
Ticketing Report Powered By Trace8: 2025/03/17 07:00-2025/03/18 07:00 - Generated at 03/18/2025 08:33:37 am