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Ticketing Report (7)

The ticketing report details various hardware issues affecting multiple motorways, primarily involving PC restarts and overheating problems. Most incidents occurred on March 17, 2025, with medium severity and varying outage durations. The report includes root cause analyses and resolutions for each issue, highlighting the need for maintenance and monitoring of hardware systems.

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Muhammad Asif
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0% found this document useful (0 votes)
0 views

Ticketing Report (7)

The ticketing report details various hardware issues affecting multiple motorways, primarily involving PC restarts and overheating problems. Most incidents occurred on March 17, 2025, with medium severity and varying outage durations. The report includes root cause analyses and resolutions for each issue, highlighting the need for maintenance and monitoring of hardware systems.

Uploaded by

Muhammad Asif
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Ticketing Report

Serial Motorway Hostname/Services Severity Creation Date & Outage SLA Categories Sub RCA Remarks
No Time Duration Breach Categories
1 m1 M1-BBT-E2-N-VT-PC /Host Medium 2025-03-17 00:06:00 00:54:00 Hardware PC Issue PC restarts As per Event logs: PC shut down unexpectedly
18:00:15 automatically
2 m2 M2-RAVI-ENTRY-SFU-PC /Host Medium 2025-03-17 00:15:02 00:44:58 Hardware Serial IO Input / Output card PC had an I/O card issue. Connected assets like Mtag reader stopped functioning. While
10:06:05 devices issue troubleshooting PC was down.
3 m2 M2-LILLAH-E2-N-VT-PC /check Medium 2025-03-17 00:08:59 00:51:01 Hardware PC Issue PC restarts As per PT, System was auto restarted
uptime 15:57:08 automatically
4 m2 M2-KQD-X4-N-ANPR /Host Medium 2025-03-17 00:54:05 00:05:55 Hardware ANPR Others ANPR was unresponsive, PT replugged the RJ45 from the switch side, Issue got resolved.
19:36:00
5 m3 M3-SHARAQPUR-E4-N-VT-PC /Host Medium 2025-03-17 00:05:58 00:54:02 Hardware PC Issue PC high temperature As per GT, the system was down due to high temperature.
09:30:05
6 m3 M3-NANKANA-E2-S-VT-PC /check Medium 2025-03-17 00:09:01 00:50:59 Hardware PC Issue PC heat up Nankana South Side E2 PC down due to high temperature then PT on the PC by pressing it's
uptime 17:42:14 power Button PC up And working properly.
7 m4 M4-AMINPUR-N-E3-EXP-VT-PC /Host Medium 2025-03-17 00:00:01 00:59:59 Hardware Miscellaneous Others As per GT, system power cable got faulty. it was replaced.
10:12:05
8 m4 M4-SHAMKOT-S-E2-VT-PC /check Medium 2025-03-17 00:14:59 00:45:01 Hardware PC Issue PC heat up As per PT, PC was down due to heat up issue.
uptime 16:57:12
9 m4 M4-SHAMKOT-S-E2-VT-PC /Host Medium 2025-03-17 00:02:59 00:57:01 Hardware PC Issue PC heat up As per PT, PC was down due to heat up issue.
16:57:13
10 m5 M5-ROHRI-E6-N-VT-PC /check Medium 2025-03-17 00:23:43 00:36:17 Hardware Serial IO DB9 connector loose DB 9 connector was Loose from the system end. GT replugged it.
tagreader 14:09:20 devices
11 m9 M9-HYD-X12-ANPR /Host Medium 2025-03-17 00:14:59 00:45:01 Hardware Serial IO Port refresh The port was stuck and refreshed.
08:48:02 devices
12 m9 M9-DCK-E1-S-VT-PC /check uptime Medium 2025-03-17 00:09:01 00:50:59 Hardware PC Issue PC high temperature Dck E1 system is physically UP, the exhaust fan got faulty due to the heat-up system went into
09:42:03 sleep mode..
13 m9 M9-DCK-E1-S-VT-PC /Host Medium 2025-03-17 00:08:59 00:51:01 Hardware PC Issue Others Dck E1 system is physically UP, the exhaust fan got faulty due to the heat-up system went into
09:42:05 sleep mode..
14 m9 M9-DCK-E1-S-VT-PC /check Medium 2025-03-17 00:03:01 00:56:59 Hardware PC Issue Others Dck E1 system is physically UP, the exhaust fan got faulty due to the heat-up system went into
tagreader 09:54:05 sleep mode..
15 m11 M11-PASRUR-E1-S-EXP-ANPR /Host Medium 2025-03-17 00:02:59 00:57:01 Hardware ANPR Others ANPR was unresponsive, PT replugged the RJ45 from the switch side, Issue got resolved.
15:57:08
16 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:09:00 00:51:00 Hardware PC Issue PC restarts As per PT, the system was restarted automatically.
uptime 10:42:07 automatically
17 m16 M16-DOBIAN-E4-S-VT-PC /check Medium 2025-03-17 00:06:01 00:53:59 Hardware PC Issue PC restarts As per PT, the system was restarted automatically.
uptime 10:42:08 automatically
18 m16 M16-DOBIAN-X4-S-VT-PC /check fdu Medium 2025-03-17 00:18:03 00:41:57 Hardware PC Issue PC restarts As per PT, the system restarted automatically during a power fluctuation.
10:51:08 automatically
19 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:18:03 00:41:57 Hardware PC Issue PC restarts As per PT, the system restarted automatically during a power fluctuation.
exemptreader 10:51:08 automatically
20 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:15:03 00:44:57 Hardware PC Issue PC restarts As per PT, the system was restarted automatically during power fluctuation.
scanner 10:51:08 automatically
21 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:18:01 00:41:59 Hardware PC Issue PC restarts As per PT, the system restarted automatically during a power fluctuation.
controller 10:51:08 automatically
22 m16 M16-DOBIAN-X4-S-VT-PC /check Medium 2025-03-17 00:18:02 00:41:58 Hardware PC Issue PC restarts As per PT, the system was restarted automatically during power fluctuation.
tagreader 10:51:09 automatically
23 m16 M16-CKSK-X5-VT-PC /check uptime Medium 2025-03-17 00:06:00 00:54:00 Hardware PC Issue PC restarts As per PT, the system was restared automatically.
13:15:17 automatically
24 lrr LRR-QUAID-AZAM-X4-VT-PC /check Medium 2025-03-17 00:09:01 00:50:59 Hardware PC Issue PC restarts As per PT, the system was restarted automatically during power fluctuation.
tagreader 11:00:08 automatically
Ticketing Report Powered By Trace8: 2025/03/17 07:00-2025/03/18 07:00 - Generated at 03/18/2025 08:33:37 am

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