Introduction

Communication is an important part in our life. Without communication the world will be in

chaos. We have learned on how to communicate since we are still young. Communication

can be defined as “the process of transmitting information and common understanding from

one person to another” (Keyton, 2011). When a person sends or receives information, ideas

and feelings with others not only using spoken or written communication but also nonverbal

communication. Communication is more than merely keeping the employees updated as to

what may be going on in your organization or in the company at large. To do that, all you

need is an e-mail message and a computer. The concept that communication is the effective

exchange of meaning or understanding applies to both formal and informal communication. It

applies to communication up, down and across the organization. It is important to remember

that communication with an employee is not a matter of one sender and one receiver, but

rather an exchange in which you and your employee are both sender and receiver. It is

impossible to not communicate that is because communication does not involve just words,

but also is related to behaviour, and unless one is dead one always behaves. Even staying still

is a behaviour. Silence communicates. Our bodies communicate non-verbally. So, so long as

there is life there is communication, even if the person is intentionally trying to cease all

communication.

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Types of communication at work

There are many types of communication at work. Verbal communication is one way

that people easy to understand about that information. It is about the oral communication that

take place over the phone or person. It is because they use a speech to share the information

by direct or in direct communication. Verbal communication is very important at the

workplace because through that speech, the employees readily understand the enunciation,

stress and tones voice which more suitable to express our feeling, ideas and opinions to

others. Besides, verbal communication also can easily used to solve the conflict or problem.

There are two types of verbal communication, which is storytelling and crucial conversations.

Storytelling is about the effective verbal communications that help the employees to create a

common meaning among them and also to create a relationship between them. The tone,

strength, and influences of the story have the relations on what they want to tell. For example,

the entrepreneurs have their capability to influence their sales to the organization. Then,

crucial conversation is about the skills, reflection and planning for the high stakes

communication that happened in work. It is important in daily working because work must

have a serious talk. Especially for those who has the high position. They can use the crucial

conversation that involves the high-stakes in their presentation and also for asking the raise.

Second type of communication at work is the written communication. Written

communication is one of the important communication that have in the workplace. It is

present anywhere which are consists of documents, email, letters, text chats, reports, SMS

and anything that might be conveyed by use the written symbols that can give the message to
the person. The methods of communication that use in the written communication consist of

proposal, memos, contracts and also the brochures. Then, written communication also

depends on how the people use their vocabulary, grammar and also style of writing. They

also use this method when the situation is the person too far away from the other person to

speak. The written methods of communication include the social media and email. For the

social media, the organization can use the Facebook as the one of the effective way in the

purpose of communicating between the locations, departments and also employees. Then,

email is a high common method that the organization uses to share the information with the

other people. It is the significant component of the communication plan because of the easiest

how to control that method and also inexpensive.

Then, the third is visual communication. Visual communication is the transmitting of

information and ideas using symbol and imagery. (study.com) Visual communication is used

in the workplace when it wants to show the sign of toilet, mosque and also the cafeteria. It

included the sign, graphic design, films, and others. Other than that, visual communication

can also important for those who want to do their slide presentation. It is one of the ability to

communicate through the signals that receive by eyes.

The last one is the non verbal communication. Non-verbal communication is the one

of the wordless message that the person try to connect or interact beside with the verbal,

written, and visual communication. They also can convey their feeling and though thoughts

in this communication. The employees can also use the body language as their non-verbal

communication that consists of body posture, facial expressions, eye contact and also the

overall movement of the body and others. The employees also must have to be aware about

the using of the non verbal like body movement and facial expression, eye contact and other

because all of these can convey the message with whom they are communicating.
Communication competence at work

According to Cooley and Roach, 1984 communication competence refers to the knowledge

of effective and appropriate communication patterns and the ability to use and adapt that

knowledge in various contexts. To communicate effectively means to get the point across in

the way that you intend. The message that was send has been received by the audience in a

correct way.

The characteristic of competent communicator have been divided in five areas which is self-

awareness, adaptability, empathy, cognitive complexity and ethics. Firstly, self-awareness

means being aware of the communication behaviors and also observe the communication

behaviour and ensure that the behavior was appropriate to the situation. Secondly,

adaptability is the ability to adapt into the communication to the environment. Communicate

in a different way depend on the situation or the person that involve in communication.

Thirdly, empathy means to communicate with another person while putting he/she in that

person's shoes. It is important because if people communicate in a wrong way then the person

will feel uncomfortable with it. Fourth, cognitive complexity is another’s communication

behaviour can have multiple sources.

Lastly, ethics means to communicate in ways that are morally correct. That is, when someone

is particularly vulnerable, don’t take advantage of that person’s weakened state otherwise the

person will not feel uncomfortable. The people who are expert in each of these five areas of

communication are considered competent communicators.

Barriers of Communication in Workplace

barriers or disturbances in the transmission. Most people would agree that communication

between two individuals should be simple. It’s important to remember that there are

differences between talking and communicating. When we communicate, we are successful

in getting our point across to the person we’re talking to. When we talk, we tend to erect

barriers that hinder our ability to communicate. There are five of these types of barriers to

effective communication, including: cultural barriers, kinesics, inaffective communications,

emotional distractions, personal barriers.

CONCLUSION

According to Schumann (2003), it is very important for managers to maintain a

positive, productive relationship with their employees, and one of the most important things

to strive for is to remain open and approachable. Far too many employers maintain an

intimidating air of “do not disturb” that often leads to employee resentment, an intimidating

work culture, and problems that could have been nipped in the bud early on.

According to Dunn (2002), to make oneself understood as intended is an important

part of communication. A receiver may hear a sender but still not understand what the sender

message means. Being constantly engaged in encoding and decoding messages does not

ensure that an administrator is an expert in communication. Understanding is a personal

matter between people, and different people may interpret messages differently. If the idea

received is not the one intended, communication has not taken place, the sender has merely

spoken and written.

Good communication skill are very important to ones success as an administrator. It is

therefore essential for administrator to endeavor to become effective communicators. It is an

receiver and sender in two-way communication. The elements in the communication process

determine the quality of communication. A problem in any one of these elements can reduce

communication effecetiveness.

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Definition of communication & communication at work