The Great International School, Inc.

NDI Building, Quintin Salas, Jaro, Iloilo City

(033) 503 2994

4th QUARTER EXAM

TLE GRADE 7
April 27-28, 2023

Name: _______________________________________________ Date: __________________

Parent Signature: ______________________________________ Score: _________________

I. True or False. Write T if the statement is true and F if otherwise. Write your answer on the space provided.

_______1. Accidents can happen anywhere.

_______2 There are different designs and layouts for the reception area.
_______3. Big hotels or 5-star hotels offers limited services inside the hotel.
_______4. Some front desk staffs should only know some of the areas in the hotel.
_______5. Reception area is located at the lobby of the hotel and it is where the entrance is.
_______6. The design and layout of the hotel is not necessarily needed and acknowledged at all.
_______7. Front office operation plays an important role in tourism and hospitality management.
_______8. It is important that the front office desk is well equipped with necessary tools and equipment and is orderly
and clean.
_______9. Bell Desk takes charge for the operation of light control air condition, television, etc. They also handle guests’
personal request.
_______10. A reception is where they receive guests during their arrival and departure. They also give out the registration
formalities and they assign room for the guests.

II. Multiple Choice. Read and analyze each statement below. Choose the correct answer and write it on the space
provided before each number.

______11. The main function of this section is to provide communication facilities and services, like e-mail, internet, fax,
photocopy and many more.
a. bell desk b. business center c. parking area d. lounge area

______12. This is where guests can sit, wait and relax.

a. lounge area b. restaurant c. lobby area d. reservation area

______13. This section provides information services or sometimes customized services to the guest.
a. gym b. bell desk c. entertainment area d. concierge desk

______14. A special area inside the hotel where guests can meet their visitors.
a. lounge area b. lobby c. valet parking d. travel desk

______ 15. It is a scale diagram of the arrangement of rooms of a building as seen from above.
a. information area b. technical system plan c. floor plan d. None of the above

______16. This section of the front office is responsible for arranging the packages and tickets of guests.
a.travel desk b. valet parking c. entertainment area d. bell desk

______17. This is where the guests are entertained for booking and checking in.
a.concierge b. lobby c. lounge d. front desk

______18. It is a list of line symbols used in representing details in technical drawings.

a. Line symbols b. Alphabet of lines c. Layout lines d. None of the above

______19. It is where you can secure the payments and where you can change foreign currency.
a.information area b. business center c. cash counter d. reception area
______20. It is located at the front desk where gusts’ mails and messages are handled.
a. telephone area b. reservation area c. information area d. business center

III. Classification. Write BH, CH, PH, SH or EH to indicate whether the hazard is Biological Hazard, Chemical Hazard,
Physical Hazard, Psychological Hazard or Ergonomic Hazard. Write in CAPITAL LETTERS only.

21. Insecticides- ________ 26. Violence- ________

22. Cramps- ________ 27. Lighting- ________
23. Virus- ________ 28. Detergents- ________
24. Noise- ________ 29. Parasites- ________
25. stress- ________ 30. Back pain- ________

IV. Enumeration. Enumerate what is being asked on each of the following items.

A. (5 Personal Protective Equipment) B. (5 Basic Practices you should show in dealing guests)
31. 36.

32. 37.

33. 38.

34. 39.

35. 40.

V. Identification. Draw a symbol of at least 10 technical symbols that is commonly used in front office layout and identify
its meaning. Write your answer inside the box.

SYMBOL MEANING

41. 42.

43. 44.

45. 46.

47. 48.

49. 50.

51. 52.
53. 54.

55. 56.

57. 58.

59. 60.

VI. Essay. Read the question carefully and expound your answer. (10 points)

60-70. What is the importance of maintaining occupational health and safety awareness in every workplace? Should we
practice this always? Why or why not?

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Rubrics
Content - 5
Organization of words - 3
Convention (grammar, punctuation and spelling) - 2
Total - 10

--- Success is never permanent, and failure is never final. ---

-Mike Ditka

Prepared by: Checked and Approved by:

PAULEHN KATE M. GANGE DAYLYN C. MOGOTE

Subject Teacher OIC/Principal