Neo 2™

OPERATOR'S MANUAL

500000-05 Rev 1
Avidbots | www.avidbots.com | +1-855-928-4326
CONTENTS
Contents ................................................................................................2
Legal notice.................................................................................................................... 4
Intended use and precautions ..........................................................................5

Introduction ........................................................................................ 6
Help and support ....................................................................................................... 6
Additional resources.................................................................................................7

Safety and regulatory..................................................................... 8

Operating environments...................................................................................... 8
Safety precautions and warnings................................................................... 9
Safety recommendations....................................................................................13
Regulatory information ........................................................................................16
Safety markings .........................................................................................................18
Safety features .......................................................................................................... 20

Key concepts .................................................................................... 26

About security ............................................................................................................26
About the control panel ......................................................................................26
About autonomous mode.................................................................................26
About manual mode .............................................................................................27
About plans..................................................................................................................27
About remote assistance....................................................................................28
About robot service ................................................................................................28
About Command Center....................................................................................28

Getting started ................................................................................ 29

Robot features ...........................................................................................................29
Unpacking and setup .......................................................................................... 30
Initial battery installation................................................................................... 30
Power the robot on and off................................................................................31
Log in and out .............................................................................................................31

Cleaning tasks ................................................................................. 33

Pre-cleaning essentials........................................................................................33
Fill the solution tank ..............................................................................................33
Drive in manual mode..........................................................................................34
Clean in manual mode.........................................................................................35
Clean in autonomous mode ............................................................................36
Empty the recovery tank ....................................................................................38
Resolve incidents .....................................................................................................39

Maintenance......................................................................................41
Daily maintenance tasks ................................................................................... 42
Weekly maintenance tasks...............................................................................53
Monthly maintenance tasks.............................................................................55
As-required maintenance tasks ....................................................................57

Robot management tasks .......................................................... 71

Adjust robot volume ...............................................................................................71
Mapping ..........................................................................................................................71

Troubleshooting..............................................................................74
Reference materials ......................................................................78
Control panel buttons and icons ................................................................. 78
Status and notification screens......................................................................83
Product specifications......................................................................................... 86

Appendix A: Home Base..............................................................90

Clean from Home Base in Auto mode ..................................................... 90

Document revision history .........................................................91

Legal notice
© 2024 Avidbots Corp. All Rights Reserved.
Trademarks, including but not limited to AVIDBOTS and NEO, are the
trademarks or registered trademarks of Avidbots Corp.
Aquaox™ is a trademark of Safety Net, LLC. IEEE 802.11b, 802.11g,
802.11n, and 802.11ac are trademarks of the Institute of Electrical and
Electronics Engineers, Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. All
other trademarks are the property of their respective owners.
This document contains current information regarding the safe use and
operation of the Neo floor scrubbing robots. Follow all instructions and
observe all warnings in this manual. Failure to operate the floor
scrubbing robot as described here can result in damage to the robot,
damage to property, or harm to persons. This information will be
updated periodically as required.
Avidbots is not responsible for the content of distributor- or user-
created abridged, reinterpreted or otherwise modified documentation
based on this document.
Information, including graphics and photos, in this document may not
be used for advertising or repurposed for the act of selling/promoting
without express written consent from Avidbots Corp.

Always read the instructions before using the

robot.
Printed copies of this document may be obsolete.
Always check Command Center for the most current
version of this documentation.

4 Neo 2 Operator's Manual

Intended use and precautions
Neo, the floor scrubbing robot, is designed exclusively to wet scrub
smooth hard floor surfaces (concrete, tile, stone, vinyl, etc.) in
commercial environments. This robot can be operated in either robotic
mode (without operator) or manual mode (with operator). This robot is
intended for indoor use only. Do not use this robot on soil, grass,
artificial turf, or carpeted surfaces. Do not use this robot other than
described in this Operator's Manual. Neo floor scrubbing robots must
only be used by trained operators in controlled, restricted environments
approved by Avidbots Corporation.
Additional training materials may be provided as to the intended use of
the Neo floor scrubbing robot, and it should only be used in accordance
with such training. Use the robot in approved environments in
accordance with the provided Avidbots documentation and training.
The operator is responsible for the use of each Neo floor scrubbing
robot in both manual and auto mode. All operators must be aware of
the safety warnings and use the robot in accordance with its intended
use and be cognizant of precautions at all times. Operators will not
engage in any of the following conduct or activities:
• Transmission of any software or other materials that contain any
viruses, worms, trojan horses, defects, spyware, spiders,
screen−scrapers, or other items of a destructive or disruptive
nature;
• Exploitation of the Neo floor scrubbing robot’s hardware or
software in any unauthorized manner, including by trespassing or
burdening server or network capacity or infrastructure;
• Framing, mirroring, or reselling any part of the Avidbots software
or hardware without written authorization from Avidbots Corp;
• Unauthorized collection, storage or transferring of user
information;
• Attempting to deliberately damage the software or hardware, or
to undermine the legitimate operation of the robot; or
• Use of the robot for purposes other than floor cleaning, scrubbing
or disinfecting.
The robot’s onboard 3D sensors may capture images of people who
happen to be in its proximity. Observe any local laws of operation
relating to use of technology with sensors. Comply with all applicable
data privacy laws of the jurisdiction where the robot operates, including
using signage or obtaining consent as required.

5 Neo 2 Operator's Manual

INTRODUCTION
The purpose of this Operator's Manual is to provide users with an
outline of the Neo 2 floor scrubbing robot’s daily use, including
important safety information, operating instructions and maintenance
guidelines.
All operators must read this manual prior to using the robot or receive
appropriate training. This manual does not contain instructions for
parts replacement or advanced maintenance. Contact Avidbots
Technical Support at [email protected] for the relevant
guides and procedures required.
Note: This manual receives regular updates. Visit https://
command.avidbots.com to download the latest version.

Help and support

If you require assistance when operating your Neo floor scrubbing
robot, our fully qualified service and support teams are here to help.

Technical Support Monday - Friday

For breakdown assistance or other 8 am - 5 pm
technical queries.
[email protected]
+1 855 928 4326

Cleaning Plan Support Monday - Friday

To request a new cleaning plan or modify 8 am - 5 pm
an existing plan.
[email protected]

Consumables and Accessories Monday - Friday

To purchase consumables and 8 am - 5 pm
accessories.
[email protected]

Introduction 6 Neo 2 Operator's Manual

 General Inquiries Monday - Friday
For all other inquiries. 8 am - 5pm
[email protected]

Additional resources
The following documents are available for your reference. Be sure to
check the Avidbots Resource Center regularly for the latest version of
each document.

Document ID
Neo 2 Operator's Manual 500000
Neo 2 Quick Reference Guide 500002
Command Center User Manual 500051
Mapping Procedures 500055
Disinfection Add-On Operator's Manual 500105

Note: The latest PDF version of the above documents can be

downloaded from https://command.avidbots.com.

Introduction 7 Neo 2 Operator's Manual

SAFETY AND REGULATORY
The following warning symbols and headings are used throughout this
document to provide important guidance for operating the Neo floor
scrubbing robot.

DANGER
Indicates a hazardous situation that will cause a serious injury or
even death if not actively avoided.

WARNING
Indicates a hazardous situation that may result in damage to
property, injury or death.

CAUTION
Indicates a hazardous situation that might cause an injury that is
classified as minor to moderate.

NOTICE
Used to convey other information when there is no hazard
present and no risk for personal injury.

SAFETY INSTRUCTIONS
Describes safety-related instructions or procedures.

Operating environments
DANGER: EXPLOSION
Flammable materials can cause explosion or fire. Do not use the
robot to pick up flammable materials. Do not use the robot in
proximity of flammable materials.

CAUTION: VOID WARRANTY

Do not operate the robot in outdoor environments.
Using Neo floor scrubbing robots in locations that are not indoor
voids the robot warranty.

Safety and regulatory 8 Neo 2 Operator's Manual

Neo, the floor scrubbing robot, is designed for use in indoor
environments only. Avidbots defines “indoor” locations as fully enclosed
and sheltered climate-controlled areas that are protected from direct
sunlight and precipitation.
Do not use Neo robots in:
• Environments where persons other than operators are expected
to be within 2 meters of the operating robot more than 60 times
per hour on average.
• Environments with unguarded sudden drops, stairs, escalators,
voids or moving platforms.
• Environments with a gradient of more than 3%.
• Low traction environments (icy surfaces, etc.).
• Environments with features of very high reflectivity (for example,
mirrors, chrome etc.) or very low reflectivity less than 10% (matte
paints, black felt etc.).
• Environments containing flammable, explosive, or hazardous
substances.
• Any environment which may violate the rated specifications,
intended use and approved environments as stated in the
Operator's Manual.

Safety precautions and warnings

To use the robot, an operator must:
• Have been trained and authorized by Avidbots Corporation or its
designee.
• Have read and understood the Operator's Manual.
• Not be under the influence of alcohol or drugs.
• In Manual Mode: not use a cell phone or other types of electronic
devices.
• Be mentally and physically capable of safely operating the robot.
(Persons with conditions requiring the aid of electronic devices,
for example pacemakers, must follow all safety precautions
recommended by their medical equipment supplier or health
care provider regarding use of machinery.)
Operators must not use the robot:
• With the brake disabled.
• Without filters in place or clogged filters.
• If the robot is not in proper operating condition.
• In areas where flammable vapors/liquids or combustible dusts are
present.
• In outdoor areas. This robot is for indoor use only.
• In areas where the possibility of falling objects exists.

Safety and regulatory 9 Neo 2 Operator's Manual

 • With cleaning floor pads, brushes, or accessories not supplied or
approved by Avidbots Corporation. The use of unapproved
brushes may hinder the robot’s safe operation.
• If the robot has a Disinfection Add-On installed and the operator
uses a sensitive medical device such as a pacemaker or
defibrillator. This machine contains an electrostatic device that
may interfere with such medical devices.
Before starting the robot, operators must:
• Check robot for any fluid leaks.
• Make sure all safety devices are in place and are operating
properly.
• Check brakes and steering for proper operation.
When using the robot in manual mode:
• Ensure safe operation of the robot at all times.
• Use the robot only as described and for the purpose outlined in
the Operator's Manual.
• Ensure a safe speed while turning.
• Move slowly on inclines and slippery surfaces.
• Do not scrub on inclines that exceed 3% grade.
• Do not transport on inclines that exceed 3% grade when the
pads/brushes are installed.
• Do not transport on inclines that exceed 18% grade when the
pads/brushes are removed.
• Drive slowly through doorways and narrow openings.
• Be cautious of the squeegees’ proximities to bystanders and
obstacles.
• Always be aware of surroundings while operating robot.
• Use care when reversing robot.
• Keep children and unauthorized persons away from robot.
• Do not allow the carrying of passengers on any part of the robot.
The robot is not designed to carry passengers in any capacity.
• Always follow safety and traffic rules.
• Report robot damage or faulty operation.
• Follow mixing, handling and disposal instructions on detergent or
other chemical containers.
• Place proper floor cleaning signage in areas where the robot is
operating while people are present, in accordance with standard
floor cleaning practices.
• Follow site safety guidelines concerning wet floors.
When the robot is operating in autonomous mode:
• Use only as described in the Operator's Manual and only in the
approved environments.
• Do not attempt to ride robot.
• Do not stare at the blue safety light; it may be harmful to the eyes.

Safety and regulatory 10 Neo 2 Operator's Manual

 • Do not operate robot in environments requiring fail−safe
performance (areas where robot failure could lead to personal
injury or property damage).
• Guard or protect areas with sudden drops, stairs, escalators, or
moving platforms in area of robot operation with a physical
barrier.
• Do not use ladders, scaffolds, or other temporary constructed
structures in area of robot operation.
• Only scrub flat, hard surfaces.
• Only allow autonomous operation on surfaces with a maximum
incline of 3%.
• Do not operate robot in low traction environments (ice, oil, etc.).
• Ensure no electrical cords or low-profile items (anything having a
height of 15 cm or less from the ground) are in area of robot
operation.
• Always operate robot in manual mode when going into elevators
or through automatic doors. Programmed mapped routes should
never include paths going into elevators or through automatic
doors.
• Keep children and unauthorized persons away from robot.
• Do not allow the carrying of passengers on any part of the robot.
The robot is not designed to carry passengers in any capacity.
• Always follow safety and traffic rules.
• Report robot damage or faulty operation immediately.
• Follow mixing, handling and disposal instructions on detergent or
other chemical containers.
• Place proper floor cleaning signage in areas where the robot is
operating while people are present, in accordance with standard
floor cleaning practices.
• Follow site safety guidelines concerning wet floors.
Before operators leave a robot parked and unattended, operators
must:
• Stop on level surface.
• Ensure autonomous cleaning plans are cancelled.
• Power off the robot.
Turn key switch to off position
Remove key
When the robot is being serviced:
• All work and maintenance must be performed by trained persons.
• All work must be done with sufficient lighting and visibility.
• The work area must be kept well ventilated.
• Service personnel must avoid moving parts, not wear loose
clothing or jewelry, and secure long hair.
• Block robot tires before jacking robot up.

Safety and regulatory 11 Neo 2 Operator's Manual

 • Use only low-profile floor jacks or low-profile automobile jacks to
move or lift the robot. Jacks must be rated to lift the weight of
the robot.
• Do not push or tow the robot on inclines with the brake disabled.
• Do not power wash /hose off robot. Electrical malfunction may
occur.
• Plug the off-board charger into a properly rated outlet only.
• Do not disconnect the off−board charger’s DC cord from the
robot’s receptacle when the charger is operating. Arcing may
result. If the charger must be interrupted during charging cycle,
disconnect the AC power supply cord first.
• Disconnect battery connections before working on robot.
• Do not attempt to unplug battery charger cord by pulling cord.
Grasp plug at outlet and pull.
• Do not use incompatible battery chargers as this may damage
battery packs and potentially cause a fire.
• Do not attempt to charge frozen batteries.
• Inspect charger cord regularly for damage.
• Avoid contact with battery acid.
• Keep all metal objects off batteries.
• Use a non-conductive device to remove batteries.
• Use a hoist or cart and adequate assistance when removing
batteries.
• Support the battery tray when pulled out of the robot battery
compartment. An unsupported battery tray may tip over.
• Battery installation must be done by personnel trained by
Avidbots Corporation or its designee.
• Follow all site safety guidelines concerning battery removal.
• All repairs must be performed by personnel trained by
Avidbots or its designee.
• The robot may not be modified from its original design.
• Use only replacement parts supplied or approved by
Avidbots Corporation or its designee.
• Wear personal protective equipment (PPE) as needed and where
recommended in the Operator's Manual.
• If the robot has a Disinfection Add-On installed, do not touch or
insert anything into the nozzle of the sprayer unless the robot is
powered down.
When handling the robot’s batteries:
• Always keep the battery bay door open while charging batteries
inside the robot. Keep open flames and sparks away.
• Only use chargers approved for the robot’s battery type and
equipped with an automatic shut off.
• Never overcharge the batteries.

Safety and regulatory 12 Neo 2 Operator's Manual

 • Never connect a battery charger or other power supply directly to
the robot’s internal power connector.
• Do not connect a battery charger or other power supply directly
to the robot’s internal power connector.
• Only use the battery trays configured for Neo 2 floor scrubbing
robots. Battery trays from past versions of the robot are not
compatible. Battery trays configured for Neo 2 will be labelled as
such on the front left of the battery tray.
• Wear gloves, foot protection, and eye protection when installing
batteries.
• Ensure that the battery charging area is well ventilated.
• Follow local guidelines for the safe disposal of batteries.
When moving the robot by truck or trailer:
• Drain tanks before loading robot.
• Use ramp, truck or trailer that will support the weight of the robot
and operator.
• Do not drive on a slippery ramp.
• Use caution when operating on a ramp.
• Do not load/unload on ramp inclines that exceed an 18% grade.
• Lower cleaning head and squeegee before tying down robot.
Cleaning head and squeegee may need to be raised before
moving on ramps.
• Power off the robot.
Turn key switch to off position.
Remove key
Block robot tires.
• Use tie-down straps to secure robot.

Safety recommendations
Before starting the robot:
• Release all emergency triggers (such as the Emergency Stop (E-
Stop) button, bumper and cleaning head flaps).
• Close the battery bay door.
• Secure in place and latch cleaning head, squeegee and all
securing covers are in place and latched.
• Attach and secure all hoses.
• Close the recovery tank cover.
When the robot is in operation:
• Remove any objects 15 cm in height or less in the robot’s cleaning
path, including unsecured floor mats, which should not be
thrown by the cleaning floor pads and brushes or be pulled under
the robot.

Safety and regulatory 13 Neo 2 Operator's Manual

 • Remove any cables from the floor on which the robot will be
operating.
• In manual mode, always be aware of surroundings.
• Use extra caution when operating in Reverse gear and backing
up near walls.
• Keep hands and feet clear of moving parts.
• Do not operate on inclines greater than 3%.
• Robots left unattended must be secured against unintentional
movement.
• Use only low-foam cleaning agents, suitable for automatic
machines. Follow instructions on chemical containers for mixing,
handling, and disposal.
• Ensure that the area where the robot is operating is clear of
people and animals at all times. If people are unavoidably present
where the robot is operating, ensure that:
They are aware that the robot is operating in the area; and
that they must get out of the way if it approaches them;
They have sufficient mobility to avoid and move out of the
way of the robot.
They do not have any physical or mental impairment that
could prevent them from avoiding the robot.
They are not distracted or likely to be distracted by the
robot.
Before storing the robot:
• Park the robot and store it on a level surface.
• Power off the robot.
Turn key switch to off position
Remove key
• Do not short-circuit supply terminals.
• Remove the batteries from the robot if storing for an extended
period.
When charging the batteries:
• Ensure the charging area is well ventilated.
• Only use chargers approved for the robot’s battery type with
automatic shut off.
• Do not overcharge the batteries.
• Do not connect a battery charger or other power supply to the
robot’s internal power connector.
• Ensure the robot is powered down before charging the batteries.
When servicing or cleaning the robot:
• Park the robot on a level surface.
• Avoid moving parts. Do not wear loose clothing or other items
which may be caught in machinery.

Safety and regulatory 14 Neo 2 Operator's Manual

 • Disconnect batteries and/or main power when working with
machine parts or electronics.
• When working with batteries, remove all metal jewelry and do
not put anything on the batteries – metallic objects, in particular.
• Do not charge the batteries if the charger has a frayed or
damaged power cord.
• Do not clean the robot with a high-pressure hose. Do not
immerse the robot in water.
When the Disinfection Add-On is installed:
• Do not operate in flammable or explosive environments.
• Do not touch or insert anything into the nozzle of the sprayer
unless the robot is powered down.
• Keep hands and feet clear of moving parts.
• Do not operate the robot or stand within 10 feet if you use a
medical device that is sensitive to electrostatic devices (such as a
pacemaker). Contact your physician prior to operation if you are
unsure if this machine will interfere with your medical device.
When transporting the robot:
• Ship the robot in its original packaging.
• Lower the cleaning head transporting it on a moving platform.
• Engage the Emergency Stop (E-Stop).
• Remove batteries for shipping.
• Do not move on inclines of greater than 18%
• Only lift the robot by its designated lift points; never lift the robot
by its tank or wheels.
• Do not operate the robot in locations where the temperature may
fall below freezing. Any water inside the robot may freeze and
cause damage. Only store the robot in locations where the
temperature may fall below freezing if all water has been
removed from the tanks, water lines, filters, and pump.
• Use only low-profile floor jacks or low-profile automobile jacks to
move or lift the robot. See "Moving the robot using a jack" for
more information.

WARNING: READ THE MANUAL

Read and save these instructions. Improper use and/or failure to
adhere to the safety instructions, environmental restrictions or
safety recommendations may void your warranty and could result
in damage to equipment, property and injury to persons.

Safety and regulatory 15 Neo 2 Operator's Manual

Regulatory information
Radio frequency

FCC
This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
1. This device may not cause harmful interference,
and
2. this device must accept any interference received, including
interference that may cause undesired operation.
This device contains FCC IDs: 7NEM75S and TK4WLE900VX.

CAN ICES-3 (A)/NMB-3(A)

Contains transmitter module IC: 2417C-EM75S (where 2417C-EM75S is
the module’s certification number) and IC 7849A-WLE900VX).

NBTC
This radiocommunication equipment has the electromagnetic field
strength in compliance with the Safety Standard for the Use of
Radiocommunication Equipment on Human Health announced by the
National Telecommunications Commission.

Safety
This equipment has been tested and found to comply with
• IEC/EN 60335-1
• IEC/EN 60335-2-72

Laser safety
Neo includes two types of embedded Class 1 laser products:
1. Laser sensors (2D lidar)
2. 3D sensors

Safety and regulatory 16 Neo 2 Operator's Manual

Laser sensors (2D lidar):
This product is classified as a Class 1 Laser Product per IEC 60825-1:2014
and IEC60825-1:2007.
• This product complies with US FDA performance standards under
21 CFR 1040.10 for laser products except for deviations pursuant to
Laser Notice No. 50 dated June 24, 2007.
Class 1 Laser Product:

• Wavelength: 905 nm.

Laser manufactured by Hokuyo Automatic Co., Ltd. 1-37
Kamisucyo Toyonaka-Shi, Osaka, 561-0823 Japan.
3D sensors:
• This product is classified as a Class 1 Laser Product per IEC
60825-1:2014 and IEC60825-1:2007.
• This product complies with US FDA performance standards under
21 CFR 1040.10 for laser products except for deviations pursuant to
Laser Notice No. 50 dated June 24, 2007.
Class 1 Laser Product
EN/IEC 60825-1, 2014 (EU & other)
IEC 60825-1, 2007 (US)

This device complies with US FDA performance

standards for laser products except for deviations
pursuant to Laser Notice No. 50 dated June 24,
2007.

Safety and regulatory 17 Neo 2 Operator's Manual

 • Wavelength: 850 nm
• Laser manufactured by Intel Corporation, 2200 Mission College
Blvd., Santa Clara, CA 95054 USA
Cautionary statements:
• Use of controls or adjustments or performance of procedures
other than those specified herein may result in hazardous
radiation exposure.
• Do not power on the product if any external damage was
observed.
• Do not attempt to open any portion of this laser product. There
are no user serviceable parts.
• Invisible laser radiation when opened. Avoid direct exposure to
beam.
• Do not modify or service the product in any way. Modification or
service of the hardware might cause the emissions to exceed the
Class 1 level.
• No magnifying optical elements, such as eye loupes and
magnifiers, are allowed.
• Do not try to update sensor firmware that is not officially released
for specific sensor module SKU and revision.

Environmental compliance
The Neo 2 floor scrubbing robot complies with the following applicable
requirements:
• UK REACH etc. (Amendment etc.) (EU Exit) Regulations 2019 No.
758
• UK RoHS - Regulation No. 3032 – The Restriction of the Use of
Certain Hazardous Substances in Electrical and Electronic
Equipment Regulations 2012
• And amendments.
Additional information is available at https://command.avidbots.com/
support/resource-center/acc/en/neo_robots/safety-and-regulatory/
neo2-regulatory-information.htm.

Safety markings
The Neo 2 floor scrubbing robot has been fitted with various safety
markings, which must be adhered to for safe operation of the robot.

Safety and regulatory 18 Neo 2 Operator's Manual

 Do not step on the cleaning
head assembly, rear squeegee
Alerts operators and others mount, front laser sensor mount,
nearby of the robot’s on-board or rear laser sensor mount.
video cameras.

The robot supports autonomous Do not put flammable solutions

operation and may begin into the robot’s cleaning solution
operating at any time. Power tank.
down before servicing.

The battery tray and/or batteries The battery tray may tip over if
are heavy. Exercise caution when extended out from the robot
removing. without support.

Safety and regulatory 19 Neo 2 Operator's Manual

 Note the Key switch ON
battery (I) and OFF (O).
specifications.
The blue light in the front sensor Read the
pod may emit hazardous optical manual for
radiation. more
information.

Possible pinch Electrical

point. equipment. Electric
shock hazard.

Emergency stop. Batteries contain

corrosive material.
Avoid contact with
eyes and skin.

Safety features
The Neo 2 floor scrubbing robot is supported by a range of automatic
safety features designed to detect and react to potential risks and
dangerous operation. These situations include:
• Obstacle detection
• Collision
• System diagnostics
• Loss of localization
When one of the above situations occurs, the robot either re-plans its
route or pauses operation. In some cases, power to the robot’s
mechanical systems is automatically disabled to prevent injury to
people, damage to the robot, and damage to the premises.

Safety and regulatory 20 Neo 2 Operator's Manual

 WARNING: SAFETY FEATURES DISABLED IN MANUAL
MODE
Some safety features, such as obstacle detection, are not enabled
when the robot is being operated in Manual mode.
Take extra care when driving the robot manually around your
premises.

Obstacle detection and avoidance

The Neo 2 floor scrubbing robot is equipped with an advanced array of
sensors that detect obstacles in the robot’s path when cleaning or
traveling in Auto mode. Observations from the sensors update the
robot’s internal map, and the motion controller plans paths around any
obstacles.
2D laser detection (lidar) – The robot's laser sensors can detect objects
at 39.5 cm in height and up to 20 meters away. Its front and rear laser
sensors detect within a 264-degree range.
• The Neo 2 floor scrubbing robot has 360 vision and no blind
spots.
• Transparent, highly reflective objects (such as glass or chrome)
and objects with less than 10% reflectivity (such as dark, non-
reflective leather and some matte paints) may not be reliably
detected.
3D sensor detection – The robot’s 3D sensors can detect obstacles
taller than 15 cm in height, at a distance of up to 3m.
• Note that objects very close to the robot (within 50 cm) cannot be
seen if they are between 108 cm & 137. 4 cm from the ground
when the robot is autonomously cleaning. Examples of this would
be starting the robot within 50 cm of a hanging object and/or
doors, which have a height of 1.25 meters.
• The robot’s 3D sensors can reliably detect objects with a diameter
of 9 cm and greater, unless they are transparent.

SAFETY INSTRUCTIONS
Review the safety warnings at the beginning of this manual and
take preventative action to ensure a safe working environment
for cleaning operations.

Safety and regulatory 21 Neo 2 Operator's Manual

Safety zones
The Neo 2 floor scrubbing robot’s safety is further enhanced by an
independent backup safety monitor. The safety monitor has a faster
reaction time than normal obstacle avoidance functions and is only
used in emergency situations.
The safety monitor continuously monitors two spatial zones around the
robot:
• A fixed zone defined by the robot’s own footprint, and
• An expanding zone that stretches out in front of it depending on
its speed and direction.
If the fixed safety zone is violated, the robot immediately stops and
issues a voice warning (if enabled). To resume autonomous operation,
an authorized operator must ensure that it is safe to continue and then
enter their passcode and tap Resume.

Emergency stops
Emergency stops (E-Stops) are triggered by operators. When an
Emergency Stop is triggered, the robot immediately stops moving and
its front wheel locks. The status indicators pulse red and a warning is
displayed on screen.
To trigger an E-Stop, press the E-Stop pushbutton. Operation is
immediately paused. Twist the E-Stop button clockwise to release.

Protective stops
Protective stops are triggered by the robot. When an protective stop is
triggered, the robot immediately stops moving and its front wheel
locks. The status indicators pulse red and a warning is displayed on
screen.
The robot automatically triggers a protective stop when:
• The front safety bumper is pressed.

Safety and regulatory 22 Neo 2 Operator's Manual

 • Either of the cleaning head safety flaps are flipped.
• A critical internal process fails.
If the Emergency Stop has been triggered by an internal issue, first try
to restart the robot. If the issue persists, contact Avidbots Technical
Support for guidance.

Brake release switch

If a fixed object (such as a pillar or wall) is pressing against one of the
robot’s safety sensors, you will not be able to clear the E-Stop. The robot
must be moved away from the obstacle. To move the robot while it is in
an E-Stop state, manually release the brake switch.

To release the brake switch:

1. Locate the Brake Release Switch near the rear base of the robot.
2. Push the switch to release the brake. You will hear a clicking
sound when the brake is released.
3. While still pushing the switch, manually move the robot away
from the obstacle.
4. Tap the Reset button on the touchscreen to resume operation.

DANGER: CRUSHING HAZARD

When the brake is released, the robot can roll if it is not on flat
ground.
When the brake release switch is released, the brake is
immediately re-engaged. Do not prevent the switch from
returning to the brake-engaged position.

SAFETY INSTRUCTIONS
The robot is heavy. Ask for assistance when moving the robot.

Safety and regulatory 23 Neo 2 Operator's Manual

Status alerts and notifications
The Neo 2 floor scrubbing robot notifies nearby individuals of its activity
using the following methods:

Sound
The speakers on the right and left sides of the robot alert nearby
pedestrians of the robot’s presence and actions.

Sound type Description

Audio alerts Played when the robot moves forward and
backward. Users with a manager permission or
higher can adjust the forward audio alert volume.
See "Adjust robot volume". For safety purposes,
the reverse audio alert volume cannot be
adjusted.
Verbal Played to announce the robot’s activity.
announcements

Lights
Status lights improve the robot’s visibility and serve as status indicators.

Status light Description

LED Side Lights
White lights indicate the robot is turned on.
A blinking white light indicates the direction
the robot is turning.

LED Status Light Strip

Changing colors indicate specific operating
conditions:
• Green: Manual mode
• Blue (Pulse): Auto mode
• Purple: Learning mode
• Yellow (Pulse): Obstacle detected, or
position being validated
• Red (Pulse): E-Stop activated

Safety and regulatory 24 Neo 2 Operator's Manual

 Status light Description
Headlights
Turn on automatically when the robot is in
Auto cleaning mode. Otherwise, they are
turned off.
Beacon Light
An amber beacon light on top of the robot
strobes if the robot is in Auto cleaning mode.

Blue Safety Light

A bright blue spot is projected on the floor in
front of the robot to alert vehicles and
pedestrians that it is approaching, even
around blind corners.
Do not stare at the blue safety light; it may be
harmful to the eyes.

Brake Lights
Red brake lights on the rear of the robot light
up any time it is slowing down in both Manual
and Auto mode.

Notifications
If the robot experiences an issue with one or more of its internal
systems, a safety incident is triggered, and an error code is displayed on
the Incident Notifications screen. See "Resolve incidents".
Depending on the issue, you may or may not be permitted to drive the
robot manually before resetting the error.

Safety and regulatory 25 Neo 2 Operator's Manual

KEY CONCEPTS
In this section, you’ll find explanations of key features and concepts for
the Neo 2 floor scrubbing robot.

About security
For security purposes, all robot operators should receive unique user
accounts and passcodes. You are required to enter your passcode when
you first turn on the Neo floor scrubbing robot.
User accounts are created through the Command Center website and
are automatically transferred to the robot during synchronization.

About the control panel

The control panel is the touchscreen panel located at the back of
the Neo 2 floor scrubbing robot, above the handlebar. Operators use the
control panel to perform the following tasks:
• Select a cleaning plan
• Enable Manual mode
• Map an area
• Adjust the robot’s volume
• View the robot’s status
during autonomous cleaning

About autonomous mode

The Neo 2 floor scrubbing robot’s auto mode uses pre-set plans to help
the robot navigate and clean your premises. These autonomous plans
are created by the Avidbots Cleaning Plan Generation team and are
automatically downloaded by the robot when needed.
Autonomous plans begin at a designated start position. The start
position indicates the robot’s required location and orientation (the

Key concepts 26 Neo 2 Operator's Manual

direction the robot is facing). A cleaning plan cannot commence until
the floor scrubbing robot is correctly placed at the start position.
Depending on your robot’s configuration, it can support up to three
types of autonomous plans:
1. Cleaning plans
See "Clean in auto mode".
2. Disinfection plans
Only available on robots with the Disinfection Add-On installed.
3. Combination plans
Only available on robots with the Disinfection Add-On installed.

About manual mode

Manual mode allows an operator to manually drive and clean with a
Neo 2 floor scrubbing robot. All manual operation is performed from the
Manual Controls screens. You can access these screens by tapping
Manual from the Home screen.

From the Manual Controls screen, you can do the following:

• Drive the robot
See "Drive in manual mode".
• Manually clean floors
See "Clean in manual mode".
• Manually disinfect surfaces
This option is only available from the Disinfection tab for robots
with the Disinfection Add-On installed.

About plans
Before a Neo 2 floor cleaning robot can clean an area on its own, it
needs a cleaning and/or disinfection plan. Plans tell the robot where
and how to clean.
There are six general steps for creating a plan:
1. The facility manager maps an area (see "Mapping").

Key concepts 27 Neo 2 Operator's Manual

 2. The facility manager transmits mapping data to the Avidbots
Cleaning Plan Generation team.
3. The facility manager also e-mails the Avidbots Cleaning Plan
Generation team ([email protected]) with specific
requests or details about the cleaning plan to be created.
4. The Avidbots Cleaning Plan Generation team creates the cleaning
plans.
5. The Avidbots Cleaning Plan Generation team transmits the
cleaning plans back to the robot.
6. The facility manager or operator tests the cleaning plan.
Note that during initial setup, the deployment technician will assist in
creating the maps for your facility.

About remote assistance

Floor scrubbing robots are supported by a dedicated Avidbots Remote
Assistance team who monitor all deployments worldwide. The team
receives real-time alerts of issues with robots during operation and can
assist with resolving common issues, when required.
If your robot is experiencing an issue, you may be contacted by a
member of the Avidbots Remote Assistance team to support you in
resolving the problem. Please assist the team in getting the robot back
up and running

About robot service

We recommend that the Neo 2 floor scrubbing robot receives regular
inspections and maintenance from service technicians trained by
Avidbots. These services should be scheduled every 4 months/480
hours of cleaning.
Contact your local distributor to learn about available service plans for
your robot.

About Command Center

Command Center lets you monitor, manage, and track your robot (or
an entire fleet of robots) remotely and in real time. The Command
Center provides highly detailed reports of every cleaning operation,
including precise productivity metrics and sector-level coverage maps.
All user passcodes are managed from Command Center.
For more information on using the Command Center, refer to the
Command Center User Manual.

Key concepts 28 Neo 2 Operator's Manual

GETTING STARTED
In this section, you’ll find information that will help you get started with
your new Neo 2 floor scrubbing robot.

Robot features
The images below show the locations of key features on the Neo 2 floor
scrubbing robot.
1. Recovery tank drain hose
2. Emergency Stop (E-Stop)
button
3. Touchscreen display
4. Power button
5. Vacuum filter (inside top tank
lid)
6. Manual throttle & steering
column
7. Key switch
8. Solution tank cap/intake
9. Rear camera
10. Solution tank fill gauge
11. Rear panel
12. Rear laser sensor
13. Squeegee vacuum hose
14. Rear squeegee assembly
15. Brake release switch
16. Wall roller

Getting started 29 Neo 2 Operator's Manual

 17. Solution tank
18. Rear wheel
19. Side squeegee assembly
20. Cleaning head apparatus
21. Cleaning head safety flap
22. Front laser sensor
23. Drive wheel
24. Front safety bumper
25. LED status light strip
26. Battery bay door
27. Headlight
28. Front 3D sensor
29. Blue safety light
30. Beacon light
31. Recovery tank
32. Recovery tank cover
33. Side 3D sensor

34. Battery power connector

35. Battery tray
36. Battery tray release handles

Unpacking and setup

Avidbots staff or designated distributor staff will unpack and set up
your Neo floor scrubbing robot. For more information on unpacking
and setup, contact Avidbots Technical Support.

Initial battery installation

For information on initial battery installment, contact Avidbots
Technical Support.

Getting started 30 Neo 2 Operator's Manual

Power the robot on and off
The power button and key switch are located on the back right side of
the robot.

To power on the robot:

1. Insert the key and turn
the key switch.
2. Press the power button.
If the audio alert volume is on,
the robot will say “Hello.”
Ensure the blue safety light in
the front sensor pod is turned
on. If it does not turn on
automatically, please
contact Avidbots Technical
Support for assistance.
To power down the robot:
1. Log out.
2. Press the power button.
3. Turn off the key switch
and remove the key.
If the audio alert volume is on,
the robot will say “Goodbye.”

Log in and out

You are required to enter your passcode when you first turn on the Neo
2 floor scrubbing robot. The control panel locks automatically if the
robot is cleaning or has been idle for 15 seconds. Log in again to unlock
the screen.
Never leave a robot unattended while a user is logged in. An
unauthorized person may activate the robot and/or change settings,
which may lead to damage to property, injury or death.

WARNING
If you need to leave the robot unattended (other than when it is
in auto cleaning mode), always log out and power down the
robot.

Getting started 31 Neo 2 Operator's Manual

 CAUTION
It is best practice to log out before powering down the robot.

To log in:
1. Use the keypad to enter your
passcode.
2. To correct a mistake, tap .
To log out:
1. From the home screen, tap
.
2. Complete each post-cleaning
task that is displayed.
3. Tap each item when
complete.
4. Tap Continue.

Getting started 32 Neo 2 Operator's Manual

CLEANING TASKS

Pre-cleaning essentials
Before using the Neo 2 floor scrubbing robot to clean an area, the
following tasks must always be performed.

Before cleaning:

✔ Perform pre-sweep.
✔ Remove low-lying objects (≤15 cm).
✔ Use “wet floor” signs for safety.

Fill the solution tank

Before using the Neo floor scrubbing robot to clean an area, ensure the
solution tank is full.

WARNING: ROBOT DAMAGE

Robot damage may occur from improper detergent usage.

Cleaning tasks 33 Neo 2 Operator's Manual

 SAFETY INSTRUCTIONS
Proper detergent use
To ensure proper floor cleaning and operation of the robot, and to
prevent damage to the robot, comply with the guidelines listed
below:
1. Clean detergent spills immediately to prevent injuries.
2. Do not exceed a water temperature of 43˚C (110˚F).
3. Use only cleaning detergents designed for use in automatic
floor cleaning robots.
4. Review and follow all detergent manufacturer’s instructions
for safe use, storage, and disposal of the cleaning solution.
5. Never use detergent containing any of the following
ingredients that are incompatible with the Neo floor
scrubbing robot and can cause damage to the robot:
Chlorine, bleach, and chlorinated solvents such as
trichloroethylene
Hydrochloric acid
Hydrofluoric
Ammonia

1. Open the solution tank

intake.
2. Fill the tank with clean
water.
3. Add detergent as per the
detergent manufacturer’s
dilution instructions.
4. Monitor the solution tank
level using the solution tank
fill gauge. Do not fill past the
height indicated in the photo
below.

Drive in manual mode

The driving controls available on the Manual Controls screens for both
cleaning and disinfection function in the same way.

Cleaning tasks 34 Neo 2 Operator's Manual

 Driving tips

✔ Keep away from walls and obstacles

✔ Use third gear only in open areas
✔ Slow/stop when approaching pedestrian traffic

1. From the Home screen, tap

Manual.
2. With the throttle in the
neutral position, select the
desired gear from the
Manual Controls screen. See
"Manual control buttons".
3. To steer the robot, turn the
handlebar left or right.
4. To accelerate, rotate the
manual throttle (right
handlebar grip) towards you.
Let go of the throttle or
rotate it away from you to
stop.

Clean in manual mode

If you need to spot clean a small section of floor that does not require
running an autonomous cleaning plan, you can use the Neo 2 floor
scrubbing robot in manual mode.

Before you begin

1. Perform all Pre-cleaning essentials.
2. Fill solution tank.
3. Empty the recovery tank.

Clean in manual mode

1. From the Home screen, tap Manual.
2. Tap the buttons on the screen to adjust the settings. See "Manual
control buttons".
3. Drive the robot forward to begin cleaning.

Cleaning tasks 35 Neo 2 Operator's Manual

Clean in autonomous mode
SAFE OPERATING PROCEDURES
Always remove the key when operating the robot in Auto mode.

Cleaning plans are used for scrubbing floors. Neo 2 floor scrubbing
robots both with and without Disinfection Add-Ons can run
autonomous cleaning plans.

Before you begin

1. Perform all Pre-cleaning essentials.
2. Fill solution tank.
3. Empty the recovery tank.

Start a cleaning plan

1. From the Home screen, tap Auto.
2. On the Plans screen, tap a plan to select it.
3. On the details screen that is displayed, verify you selected the
correct plan, and then do one of the following:
To run the selected cleaning plan with the default settings,
tap and proceed to step 4.
To adjust the settings for the selected cleaning plan, tap .
Adjust the settings as needed. See "Manual control
buttons".
To return to the list of cleaning plans, tap .
4. Complete each task that is
listed on the screen and then
tap the task to mark it
completed.
5. Tap Continue.

Cleaning tasks 36 Neo 2 Operator's Manual

 4. Drive the robot to the start
position for the cleaning plan
as indicated on the
screen. See "Drive in manual
mode".
5. Ensure the robot is
positioned correctly at the
start position. Refer to the
map on the screen for correct
positioning.
4. Tap Start.
5. Step away: move at least two meters away from the robot to
avoid obscuring its sensors.
6. Wait while the robot attempts to verify it is in the correct start
position on the cleaning map. Once it has confirmed its position,
the robot will begin automatically cleaning.

Pause a cleaning plan

When the Paused screen displays, the robot will remain paused until
you press Resume to continue the automatic cleaning plan.
1. Tap the screen during cleaning.
2. When prompted, enter your passcode to unlock the screen.

Note: If a passcode is not entered to unlock the screen, the

robot will resume automatic cleaning within several
seconds.

3. Tap the screen again to place the robot in pause mode.

Note: If the screen is not tapped to pause at this point, the

robot will resume automatic cleaning within several
seconds.

Cancel a cleaning plan

1. Tap the screen during cleaning.
2. When prompted, enter your passcode to unlock the screen.

Note: If a passcode is not entered to unlock the screen, the

robot will resume automatic cleaning within several
seconds.

Cleaning tasks 37 Neo 2 Operator's Manual

 3. Tap .
4. On the confirmation dialog that is displayed, tap Yes to confirm
cancellation or No to return to the Paused screen.

Empty the recovery tank

When the Neo floor scrubbing robot vacuums up dirty water during the
cleaning process, that water is stored in the recovery tank. Empty the
recovery tank before every cleaning operation.

WATER DISPOSAL INSTRUCTIONS

Water stored in the recovery tank is not potable and may be
harmful to health and the environment.
Always follow local health and safety regulations for the handling
and disposal of wastewater.
SAFE OPERATING PROCEDURES
• Exercise caution and wear protective gloves.
• Always ensure the recovery tank drain hose cap is secure.
Failure to securely fasten the hose cap can result in spillage
during operation.

WARNING: DAMAGE TO ROBOT

Neo floor scrubbing robots are powered by sensitive internal
computer components, motors and sensors that can be
damaged by water. Never use a pressure washer or hose to clean
any part of the robot.

1. Drive the robot to a suitable

drainage area.
2. Place the robot in park
so that it does not move
while being drained.
3. Use the recovery tank drain
hose to drain dirty water
from the tank.
4. Fasten recovery tank drain
hose cap until it is secure.
5. Re-secure hose to the robot
using hose clips.
The recovery tank should also be
rinsed clean daily. See "Clean
recovery tank".

Cleaning tasks 38 Neo 2 Operator's Manual

Ensure the drainage hose is tightly
stowed and secured by all retaining
clips. If the hose is improperly
clipped and hangs below the
bottom clip (below red line), as
shown here, the hose may interfere
with the robots’ sensors, causing
malfunction

Resolve incidents
If the Neo 2 floor scrubbing robot detects a possible fault, the robot
displays a "diagnostics check in progress" notification and comes to a
complete stop. You cannot operate the robot while it is in this state.
After the robot completes its diagnostics check, any detected faults are
displayed on the Incident Notifications screen on the control panel.

Operators can use the information displayed on this screen to resolve

basic faults such as low battery or a blocked vacuum hose. For more
complicated faults, operators should contact Avidbots Technical
Support when directed to do so.
To reset an incident:
1. Wait a moment for the issue to automatically resolve.
2. If the issue resolves itself, do one of the following:
If the robot was in auto mode when the incident occurred,
tap Resume Plan to continue cleaning autonomously, or
tap Cancel Plan. Note that you can tap Drive to move the
robot before resuming a plan.

Cleaning tasks 39 Neo 2 Operator's Manual

 If the robot was in manual mode when the incident
occurred, tap Hide to return to the previous screen, or tap
Drive to manually drive the robot.
3. If the issue does not resolve itself after fifteen minutes, try
restarting the robot.
If the problem persists following a restart, or if you receive frequent
errors, please contact Avidbots Technical Support for assistance.

Cleaning tasks 40 Neo 2 Operator's Manual

MAINTENANCE
To maintain optimum cleaning performance, follow a regular cleaning
and maintenance schedule.
How-to videos for the most common maintenance tasks are available
for operator training on the robot. To view these videos, select the Help
icon ( ) from the status bar on the control panel.

Daily tasks

✔ Charge batteries
✔ Clean squeegees
✔ Check squeegees for wear
✔ Empty debris bin (cylindrical models only)
✔ Clean disc pads and brushes
✔ Check disc pads and brushes for wear
✔ Clean cylindrical brushes
✔ Check cylindrical brushes for wear
✔ Clean recovery tank
✔ Clean laser sensors
✔ Clean 3D sensors
✔ Clean debris diverters (if installed)
✔ Empty in-tank debris catch basket (if installed)

Weekly tasks

✔ Rotate squeegees
✔ Clean vacuum filter
✔ Rinse vacuum hose

Monthly tasks

✔ Inspect robot body and wheels for damage

✔ Clean exterior chassis
✔ Rinse solution filter

Maintenance tasks 41 Neo 2 Operator's Manual

 As-required tasks

✔ Clean control panel

✔ Replace floor pads and brushes
✔ Adjust rear squeegees
✔ Replace squeegees
✔ Empty solution tank
✔ Replace debris diverter brushes
✔ Transport the robot
✔ Store the robot

WARNING: DAMAGE TO ROBOT

Neo floor scrubbing robots are powered by sensitive internal
computer components, motors and sensors that can be
damaged by water. Never use a pressure washer or hose to clean
any part of the robot.

Daily maintenance tasks

To maintain optimum cleaning performance, perform the following
maintenance tasks on a daily basis.

Charge the batteries

While the Neo floor scrubbing robot can operate for up to five hours
between charges, we recommend that you charge the robot’s batteries
before they become depleted.
You can charge the batteries while they are inside the robot (see
"Charge batteries internally") or you can remove the battery tray and
charge them in a designated charging area (see "Charge batteries
externally").
Tips:
• To preserve battery life, do not exceed five hours of use. We
recommend that two battery packs be charged so that up to ten
hours of cleaning can be completed in one session, if required.
• Note that batteries can take up to 12 hours to be fully re-charged.
Using batteries before they have fully recharged can diminish the
overall lifespan of the batteries.
• When the remaining battery charge is low, a pop-up alert is
displayed on the control panel. The robot shuts down after 30

Maintenance tasks 42 Neo 2 Operator's Manual

 minutes of low charge. It is best to charge or replace batteries
before the automatic shutdown.

DANGER: FIRE OR EXPLOSION HAZARD

Batteries emit hydrogen gas. Keep the battery bay door open
while charging batteries inside the robot. Keep open flames and
sparks away.

WARNING
Only use chargers approved for the robot’s battery type, equipped
with automatic shut off.
Do not overcharge the batteries.

WARNING
Do not connect a battery charger or other power supply directly
to the robot’s internal power connector.

WARNING
Always ensure the robot is powered down before charging the
batteries.

SAFE OPERATING PROCEDURES

• To avoid injury, wear gloves, foot protection, and eye
protection when handling batteries.
• Ensure that the battery charging area is well ventilated.
• Follow local guidelines for the safe disposal of batteries.

Before you begin

1. Ensure the robot is parked on a level surface.
2. Ensure the area is well-ventilated, dry, and flat.
3. Ensure the area is clear of obstacles.
4. Power down the robot.
5. Turn the key switch to the off position.
6. Remove the key.

Maintenance tasks 43 Neo 2 Operator's Manual

Charge batteries internally

WARNING
Do not connect a battery charger or other power supply directly
to the robot’s internal Power Connector. The connector attached
to the battery cable must be used for internal charging of
batteries.

1. Open the battery bay door.

2. Disconnect the battery cable
from the robot’s internal
power connector by pulling
the two halves of the
connector apart.

3. Attach the battery cable

connector to the charger.
4. Ensure the cable locks into
place with an audible click.

Charge batteries externally

WARNING
Unsupported battery tray may tip over if pulled too far out of the
robot.

SAFE OPERATING PROCEDURES

• Due to the combined weight of the robot’s batteries, we
recommend that this procedure be performed by two
people, using the available Avidbots Battery Cart accessory.
• Only use the battery cart configured for Neo 2. Battery trays
from other versions of Neo 2 are not compatible. Battery
trays configured for Neo 2 will be labelled as such on the
front left of the battery tray.

Maintenance tasks 44 Neo 2 Operator's Manual

Remove discharged batteries:
1. Open the battery bay door.
2. Disconnect the battery cable
from the robot’s internal
power connector.
3. Position the empty side of an
Avidbots approved battery
cart in front of the battery
bay. The battery cart rollers
should be in line with the
robot.
4. Lock the wheels on the
battery cart to prevent
movement when the battery
tray is pulled out.
5. Pull the two battery tray
release handles
simultaneously to unlock the
battery tray.
6. With help from a second
person, slide the battery tray
out onto the battery cart.
7. Raise the battery cart bolt to
secure the battery tray and
prevent it from sliding off the
cart.
Charge discharged batteries:
1. Use the battery cart to move
the battery tray to the
charging station.

CAUTION
Ensure the cart bolt is
secure before moving
the cart.

2. Connect the charger to the

battery cable.
3. Connect the charger to a
power supply.

Maintenance tasks 45 Neo 2 Operator's Manual

Install charged batteries:
1. Turn the battery cart so that the charged batteries are in front of
the battery bay. The battery cart rollers should be in line with the
robot.
2. Lower the battery cart bolt.
3. With help from a second person, slide the charged batteries
(battery tray) into the robot.
4. Ensure the battery tray locks into place with an audible click.
5. Ensure the battery tray is secure and unable to roll forward before
proceeding.
6. Connect the battery cable to the robot’s internal power
connector. Press the two halves of the connector together firmly
until you hear a click.
7. Close the battery bay door.

Clean side and rear squeegees

Squeegees should be maintained daily for best performance.
1. Wipe all squeegee blades
clean with a damp cloth or
sponge.
2. Check the condition of
squeegee edges and rotate
or replace if worn.

Check squeegees for wear

The rate of wear varies with use and floor material. Check the
squeegees regularly. For optimal cleaning performance, rotate or
replace squeegees when they are worn, torn, or wavy. See "Replace
squeegees" for replacement instructions.

Maintenance tasks 46 Neo 2 Operator's Manual

Empty debris bin
Empty the debris bin at least once daily. If you are using the robot in
sweeping mode in an area with significant debris on the floor, the
debris bin needs to be emptied more than once a day.

SAFETY INSTRUCTIONS: Exercise caution and wear protective

gloves.

1. Power down the robot.

2. Open the side squeegee
assembly on the right side of
the robot.
3. Lift the debris bin up, then
pull it straight out.
4. Empty the debris bin into a
trash receptacle. If required,
rinse out the debris bin with
water.
5. Reinstall the debris bin.

Note: You may have to

gently move some of
the robot’s hoses and
lines to fully re-insert
the bin.

6. Re-latch the side squeegee.

Clean disc floor pads and brushes

Cleaning floor pads can suffer from a build-up of dirt over time and
should be maintained weekly at a minimum.
For best performance, ensure pads and fittings are free of dust, hair,
and debris after each operation.

Maintenance tasks 47 Neo 2 Operator's Manual

 1. Power down the robot.
2. Open the squeegee
assembly.
3. Use a damp cloth to clean all
debris and dust from the
underside of the cleaning
head.
4. Inspect pads/brushes for
wear.
5. Rotate pads left to right after
every use.

Check disc pads and brushes for wear

Disc pads
Typical buffing pad lifespan is
between two and four days but can
vary widely. Check the buffing pad
regularly. If there is less than 1 cm
of pad remaining, change the pad
to optimize cleaning or buffing
performance. See "Replace floor
pads and brushes".

Disc brushes
Check the brush regularly. For
optimal cleaning performance,
brushes should be replaced when
bristles reach 3/4 - 1” or flatten out
(whichever occurs first). See
"Replace floor pads and brushes".

Clean cylindrical brushes

Cleaning brushes should be maintained weekly at a minimum.

Maintenance tasks 48 Neo 2 Operator's Manual

For best performance, ensure brushes and fittings are free of dust, hair
and debris after each operation.

1. Power down the robot.

2. Open the side squeegee
assembly.
3. Lift the latch securing the
brush head plate .

4. Remove the brush head

plate.

Tip: If you are unable

to unlatch and remove
the brush head plate,
lower the cleaning
head to unlatch, and
then raise the cleaning
head again.

5. Remove all debris from the

brush and hub. If required,
rinse with clean water before
reinstalling.
6. Inspect brushes for wear.
7. Reattach the brush head
plate and side squeegee.

Check cylindrical brushes for wear

Check the brush regularly. For optimal cleaning performance, brushes
should be replaced when bristles cannot reach the floor when the

Maintenance tasks 49 Neo 2 Operator's Manual

cleaning head is lowered. Alternatively, inspect brushes if Neo notifies
you that brushes may be too worn.
Replace brushes as required. See "Replace floor pads and brushes".

Clean recovery tank

The robot’s recovery water tank should be drained and rinsed daily.

WARNING: DAMAGE TO ROBOT

Neo floor scrubbing robots are powered by sensitive internal
computer components, motors and sensors that can be
damaged by water. Never use a pressure washer or hose to clean
any part of the robot.

SAFETY INSTRUCTIONS: Exercise caution and wear protective

gloves.

1. Empty the recovery tank. See "Empty the recovery tank".

2. Rinse the recovery tank with clean water and drain.
3. Clean out any debris, then wipe down the bottom and sides of
the tank.
4. Leave the recovery tank cover open to allow the tank to dry.
5. Fasten recovery tank drain hose cap until it is secure.
6. Re-secure hose to the robot using hose clips.

Tip: For locations with hard water, clean the tanks with descaling
solution every two weeks to reduce the build-up of limescale.

Ensure the drainage hose is tightly

stowed and secured by all retaining
clips. If the hose is improperly
clipped and hangs below the
bottom clip (below red line), as
shown here, the hose may interfere
with the robots’ sensors, causing
malfunction.

Clean laser sensors

The Neo floor scrubbing robot’s front and rear lasers are essential
components to support automated navigation around your premises.

Maintenance tasks 50 Neo 2 Operator's Manual

Each laser is enclosed in an apparatus made up of metal housing and
protected by clear acrylic covers.
Without regular cleaning, dirt and dust on the protective covers can be
detected by the lasers and falsely interpreted as obstacles, causing the
robot to stop.
Clean the lasers’ protective covers daily after use.

1. Use a dry, lint-free microfiber

cloth to gently wipe the
cover from top to bottom.
2. Remove any dirt from the
bottom of the laser housing.
3. After cleaning, inspect the
entire cover of the laser for
any missed spots, smudges,
or streaks. Use a bright light
(for example, an LED
flashlight) to help.

Note: Do not leave streaks as this will impair sensor performance.

Note: Use of the cloth should not result in water droplets on the
protective cover. If there is stubborn dirt or oil on the protective
cover, use a neutral, non-abrasive detergent diluted with water.

Clean 3D sensors
The Neo floor scrubbing robot’s 3D sensors are critical for identifying
and avoiding obstacles during cleaning. The sensors are installed inside
the unit and clear acrylic covers protect the sensor lenses.
Dirt and dust buildup on these sensor lens covers can result in impaired
operation. Clean lens covers daily to maintain optimal performance.

Maintenance tasks 51 Neo 2 Operator's Manual

Gently wipe the sensor lens covers with a dry lint-free microfiber cloth.
Ensure no smears are left behind.

Clean debris diverters

The brushes on the front and rear debris diverters can suffer from a
build-up of dirt over time and should be maintained weekly at a
minimum.
If the debris diverter is installed on your robot, ensure brushes and
fittings are free of dust, hair, and debris after each operation.
1. Power down the robot.
2. Use a damp cloth to clean all
debris and dust from the
brushes on both the front
and rear debris diverters.
3. Ensure the brushes make
even contact with the floor.
4. Ensure the brushes on the
front debris diverter can
move freely up and down.
Clear any dirt or debris that
prevents movement.
5. Replace brushes when worn.
See "Replace debris diverter
brushes".

Check debris diverter brushes for wear

The rate of wear varies with use and floor material. Check the debris
diverter brushes regularly. For optimal cleaning performance, replace
the brushes when they stop touching the floor during cleaning
operations or when they have broken bristles that create gaps. See
"Replace debris diverter brushes" for replacement instructions.

Empty in-tank debris catch basket

The debris catch basket is located inside the recovery tank and should
be emptied and cleaned on a daily basis.

SAFETY INSTRUCTIONS: Exercise caution and wear protective

gloves.

Maintenance tasks 52 Neo 2 Operator's Manual

 1. Open the recovery tank.
2. Pull the basket straight out of
the shelf it sits on.
3. Empty the basket into a trash
receptacle. If required, rinse
out the basket with water.
4. Reinstall the basket.
a. Ensure the narrow
edge of the basket is
pushed as far into the
recovery tank as it will
go.
b. Ensure the recovery
tank lid is seals when
closed.

Weekly maintenance tasks

To maintain optimum cleaning performance, perform the following
maintenance tasks on a weekly basis.

Rotate squeegees
Side and rear squeegees should be rotated on a weekly basis. See
"Replace squeegees".

Clean vacuum filter

For best performance, clean the vacuum filter on a weekly basis.
1. Lift the recovery tank lid.
2. Unlatch the metal filter
housing and remove it.
3. Remove the vacuum filter
pad.

Maintenance tasks 53 Neo 2 Operator's Manual

 4. Rinse the pad with clean
water, ensuring all dust and
dirt is removed.
5. Allow the vacuum filter to dry
before re-installation.
6. Reinstall the filter and re-
secure the filter cover.

Rinse vacuum hose

The Neo 2 floor scrubbing robot’s rear vacuum transfers water, dust,
and other debris from the floor to the recovery tank. Unless regularly
maintained, the hose can become blocked, reducing suction power,
and incurring premature wear on the vacuum motor.
For best performance, clean the hose on a weekly basis.
1. Remove the vacuum hose
from the rear squeegee
assembly.
2. Remove the other end of the
hose from the recovery tank
fitting.

3. Remove all dirt and clean the

vacuum socket with a damp
cloth.
4. Rinse warm water through
one end of the hose for at
least 20 seconds to remove
dirt and debris.
5. Reinstall vacuum hose.

Ensure the hose does not interfere with the rear laser sensors.

Maintenance tasks 54 Neo 2 Operator's Manual

No part of the hose should be in front of the horizontal lidar bracket
along the back of the robot. If the sensor detects the hose, the robot
may not operate.

Monthly maintenance tasks

To maintain optimum cleaning performance, perform the following
maintenance tasks on a monthly basis.

Clean exterior chassis

Gently wipe down the body of the robot with a damp clean cloth. You
can also use a gentle all-purpose, non-abrasive cleaner.

WARNING: DAMAGE TO ROBOT

Neo floor scrubbing robots are powered by sensitive internal
computer components, motors and sensors that can be
damaged by water. Never use a pressure washer or hose to clean
any part of the robot.

Maintenance tasks 55 Neo 2 Operator's Manual

Rinse solution filter
Periodically rinse the cleaning solution filter to ensure it is free of debris.

SAFETY INSTRUCTIONS: Exercise caution and wear protective

gloves.

1. Power down the robot.

2. Close the cleaning solution
hose valve.

Note: If you don’t close

the valve first, cleaning
solution will flow out of
the robot when you
remove the filter in the
next step.

3. Remove the filter.

4. Carefully empty the entire
canister. Do not allow any
debris from the inner filter to
get into the outer canister.
5. Remove the inner filter and
rinse it.

Maintenance tasks 56 Neo 2 Operator's Manual

 6. Rinse the outer canister.
7. Reinstall the filter.
8. Re-open the cleaning
solution valve.

CAUTION: If you don’t re-

open the valve once you have
replaced the cleaning
solution filter, you can
damage the robot’s water
pump when you operate the
robot.

As-required maintenance tasks

Perform the following maintenance tasks as required.

Clean the control panel

The touchscreen control panel must be kept clean to ensure clear
visibility and unimpaired performance.

CAUTION
Do not use chemical cleaning agents or compressed air to clean
the screen. Doing so may damage the screen and impair
performance.

To clean the panel:

Wipe the touchscreen with a dry lint-free microfiber cloth to remove
dust and dirt. Use gentle wiping motions. Do not wipe or press the
touchscreen with excessive force

Replace floor pads and brushes

The pads and brushes in the Neo 2 floor scrubbing robot’s cleaning
head are consumable parts which must be regularly checked and
replaced when worn.
Always use Avidbots pad drivers and disc brushes to ensure maximum
life and optimal cleaning performance.

Maintenance tasks 57 Neo 2 Operator's Manual

 SAFE OPERATING PROCEDURES
• Always follow local health and safety guidelines while
handling wastewater or parts of the robot exposed to
wastewater.
• Exercise caution while removing brushes and pads to avoid
splashing/spraying of wastewater or cleaning agents.

Disc floor pads and brushes

The disc pad driver is secured to the motor mount via three pins that
lock when the driver is twisted.

Disc pad components: Disc brush components:

1. Locking pin
2. Motor mount
3. Pad driver
1. Motor mount
4. Disc pad
2. Locking pin
3. Brush driver

1. Park the robot on a level

surface.
2. On the Manual Controls
screen, ensure the robot’s
cleaning head is fully
retracted by setting the
downforce level to 0.
3. Power down the robot.
4. Open the squeegee
assembly.

Maintenance tasks 58 Neo 2 Operator's Manual

 5. Grip the motor mount with
one hand and, with your
other hand, twist the pad
driver towards the front of
the robot to disengage it.

6. Do one of the following:

If you're replacing a
disc pad, remove the
center lock from the
pad driver. Then install
the new pad onto the
pad driver, and secure
with the center lock.
If you’re replacing a
disc brush, replace the
entire part with a new
brush.
7. Install the disc pad/brush on the robot. Rotate towards the back
of the robot to secure.
8. Close the squeegee assembly.
9. Repeat the steps above for the second disc on the opposite side
of the robot.
10. Turn on the robot and verify that the cleaning floor pads rotate
without excessive vibration and remain attached to the pad
driver.

Maintenance tasks 59 Neo 2 Operator's Manual

Cylindrical brushes
To remove the old cylindrical brushes:
1. Park the robot on a level
surface.
2. On the Manual Controls
screen, ensure the robot’s
cleaning head is fully
retracted by setting the
downforce level to 0.
3. Power down the robot.
Remove the key.
4. Open the squeegee
assembly.
5. Remove the brush head
plate from the cleaning head.
6. Slide out the old brush.

To install a new cylindrical brush:

1. Insert the new brush:
a. Ensure the brush
bristles are fully inside
the robot’s chassis.
b. Ensure the slots on the
brush cylinder slide
securely into the
robot’s spoked hub.

Maintenance tasks 60 Neo 2 Operator's Manual

 2. Reinstall the brush head
plate.
3. Ensure the tabs on the brush
head plate fit into the
notches on the cleaning
head chassis, as pictured.
4. Close the side squeegee
assembly.
5. Repeat the steps above for
the second brush, on the
opposite side of the robot.

Note: If the brushes make a loud noise when rotating, the most
likely cause is incorrect positioning on the hub or on the inside
port. Remove and re-install the brush.

Adjust rear squeegees

Regularly check and adjust the squeegees to ensure optimal cleaning
performance. The squeegee should make uniform contact with the
ground. A squeegee that is not correctly aligned may result in poor
water pickup, uneven wear, or vibration noise.
If the robot is leaving water or debris behind while cleaning
autonomously, adjust the rear squeegee.

SAFE OPERATING PROCEDURES: Use care when securing the

squeegee retainment bands so that you do not pinch your
fingers.

Check squeegee deflection

Verify the squeegee has proper deflection angles, height, and floor
contact, as pictured below.

Maintenance tasks 61 Neo 2 Operator's Manual

If the squeegee is improperly set, it will either not meet the floor (A) or
be too low with no angled deflection (B), as pictured below. Resolve
either of these issues by adjusting the pitch (angle) or the height of the
squeegee.

Adjust rear squeegee pitch (angle)

1. Ensure the robot is parked on
a level surface.
2. Use two 13 mm wrenches to
unlock the turnbuckle jam
nuts.
A: Turnbuckle
B: Nut

3. Rotate the turnbuckle to

adjust the squeegee pitch.
3. Be sure to tighten the jam
nuts after adjustment.

Maintenance tasks 62 Neo 2 Operator's Manual

Adjust rear squeegee height
1. Ensure the robot is parked on
a level surface.
2. Rotate the two nuts that
secure the rear squeegee
idler wheels.
3. Adjust the idler wheels to the
required height.

Replace squeegees
The Neo 2 floor scrubbing robot is equipped with squeegees at its sides
and rear. Regularly check and adjust the squeegees to ensure optimal
cleaning performance.

SAFE OPERATING PROCEDURES: Use care when securing the

squeegee retainment bands so that you do not pinch your
fingers.

Rear squeegee replacement

The rear squeegee assembly has two squeegee blades, an inner and
outer blade.
Before starting the replacement, note the positions of the following
screws that will be referred to in this procedure.

Maintenance tasks 63 Neo 2 Operator's Manual

 Description
A Outer squeegee retaining band screws (x2)
These screws hold the outer squeegee in position.
B Bracket mounting wing nuts (x2)
These screws attach the rear squeegee assembly to the robot.
C Inner squeegee retaining band screws (x2)
These screws, located behind the wheel, hold the inner squeegee
in position.

To remove the rear squeegee:

1. Disconnect the vacuum hose
from the rear squeegee
assembly.
2. Loosen the two bracket
mounting wing nuts (B).
3. Remove the rear squeegee
mounting bracket from the
robot.
4. Place the bracket upside
down on a work bench or
other flat surface.
5. Loosen the outer squeegee
retaining band screws.
6. Remove the retaining band.
7. Remove the outer squeegee.
8. Loosen the inner squeegee
retaining band screws.
9. Remove the retaining band
for the inner squeegee.
10. Remove the inner squeegee.

Maintenance tasks 64 Neo 2 Operator's Manual

To install the rear squeegee:
1. Do one of the following:
a. If the current
squeegees have been
used on one side only,
flip the used squeegees
so that the fresh side
will contact the floor
when reinstalled.
b. If the current
squeegees have
already been used on
both sides, retrieve two
new squeegees.
2. Mount the squeegees and
reinstall the retaining bands.
Ensure that the holes in the
rubber align with the tabs on
the bracket.
3. Mount the inner squeegee.
4. Tighten the retaining band
screws.
5. Confirm that both squeegee
blades are secured correctly
by tugging gently on the
blades along their full length.
If the blades are loose, adjust
the retaining band screws as
necessary.
6. Reinstall the rear squeegee
assembly on the robot and
tighten the wing nuts.
7. Reattach the vacuum hose.

Side squeegee replacement

The side squeegee assemblies each have one squeegee blade. Both are
consumable parts and must be replaced when worn.

Maintenance tasks 65 Neo 2 Operator's Manual

 1. Remove the retaining band
that secures the side
squeegee.
2. Do one of the following:
a. Flip a partially-used
squeegee so that the
unused side will
contact the floor when
reinstalled.
b. Replace a fully-used
squeegee.
3. Mount the squeegee and
reinstall the retaining band.
Ensure that the holes in the
rubber align with the tabs on
the bracket.
4. Confirm that the squeegee
blades are secured by
tugging gently on the blades
along their full length. If the
blades are loose, repeat step
3.
5. Repeat with the side
squeegee on the opposite
side of the robot.

Empty the solution tank

Always drain the solution tank if you are putting the robot in storage for
an extended length of time.

SAFETY INSTRUCTIONS: Exercise caution and wear protective

gloves.

Maintenance tasks 66 Neo 2 Operator's Manual

 1. Remove the solution tank
drain hose from the clip and
place the nozzle above a
drain.
2. Turn the valve to open the
flow of solution.
Never open this valve
unless you are ready to
drain the solution tank.
3. Close the valve when the
tank is drained.
4. Reattach the hose to the clip
on the side of the robot.

CAUTION: SPILL HAZARD

Failure to securely close the solution tank valve will result in
spillage during operation.

Remove the front debris diverter

If the debris diverter is installed on your robot, the front debris
diverter MUST be removed before doing any of the following to avoid
damage:
• Driving the robot up or down
a ramp
• Lifting the robot using a jack
• Replacing the brushes
To remove the front debris
diverter:
Lift the debris diverter up and then
pull it towards you to remove it
from the four thumbscrews that it
sits on.

Replace debris diverter brushes

If the debris diverter is installed on your robot, check the brushes on the
front and rear diverters for wear on a daily basis. The brushes are
consumable parts that must be replaced when worn.

Maintenance tasks 67 Neo 2 Operator's Manual

To remove a brush:
1. If you're replacing brushes on
the front debris diverter,
remove the diverter from the
robot. Otherwise, skip to step
2.
2. Using a flat head screwdriver,
pry the brush from the metal
bracket.
To install a new brush:
1. Push the rivets on the back
of the brush through the
holes on the metal bracket.

Transport the robot

SAFETY INSTRUCTIONS
Safe lifting procedures:
• Contact Avidbots Technical Support if you need help lifting
a robot.
• Never lift the robot by its tank or wheels.
Safe moving procedures:
• Do not move the robot over an incline greater than 18%.
• If you need to move the robot to a different site that
requires transport on a truck or trailer, contact Avidbots
Technical Support for guidance.

Moving the robot using a jack

If you are unable to move the robot by driving it manually because the
batteries are drained, or if you need to lift the robot from the front, you
can use a jack.
If your Neo floor scrubbing robot did not include the optional low-
profile 3000 lbs. aluminum floor jack, use only a low-profile floor or low-
profile automobile jack to move or lift the robot.

WARNING: PROPERTY DAMAGE

Using any other type of jack, such as a pallet jack, can damage
your robot.

Maintenance tasks 68 Neo 2 Operator's Manual

 1. Ensure the robot is
completely powered off.
2. If the robot has a front debris
diverter installed, remove
it. See "Replace debris
diverter brushes".
3. Position the low-profile jack
below the front-center of the
robot.
4. Align the rubber jack saddle
pad with the frame of the
robot (metal lift point) on the
underside.
5. Be sure to align the jack
saddle with the metal lift
point and not the plastic
casing on the underside of
the front of the robot.
6. Once the jack is positioned
correctly under the robot,
raise the jack to move the
robot.
7. Because the robot is heavy
and hard to move,
Avidbots recommends that
one person pulls the jack and
another pushes the robot
from the back, pushing the
robot body rather than the
handles.

Store the robot

Store the robot indoors and protected from the elements in a dry area
that is free from rodents and insects.
To safely store the robot for an extended period:
• Charge the batteries fully.
• Do not short-circuit supply terminals.
• Remove the batteries from the robot.
• Leave recovery tank cover open.
• Drain and rinse the solution tank.
• Drain and rinse the recovery tank.
• Drain and rinse the disinfectant tank, if applicable.

Maintenance tasks 69 Neo 2 Operator's Manual

 SAFE OPERATING PROCEDURES
If you will be storing the robot in a location where the
temperature falls below freezing, contact Avidbots Technical
Support for guidance.

Maintenance tasks 70 Neo 2 Operator's Manual

ROBOT MANAGEMENT TASKS
This section outlines tasks that can only be performed from the control
panel by administrators. Additional administrative tasks are performed
in Command Center. For more information, refer to the Command
Center User Manual.

Adjust robot volume

The robot’s audio signaling for forward movement can be adjusted by
administrators. The reverse audio alert volume cannot be adjusted.

SAFE OPERATING PROCEDURES

• Set forward motion alerts at a volume loud enough to be
heard over other noises in the cleaning environment.
• Do not mute audio signaling when operating in an
environment with people.

1. From the Home screen, tap on the status bar.

2. Adjust the volume control for audio announcements. These
announcements can be set to muted (0) or volume levels 1-5.
3. Adjust the audio signaling volume for forward movement for
manual (MAN) or automatic (AUTO) cleaning modes. The volume
for each can be set to muted (0) or volume levels 1-5.

Mapping
It is important to maintain accurate cleaning plans for safe and efficient
performance. If an area in your facility has permanent or semi-
permanent changes, or if you have a new area that needs to be cleaned,

Robot management tasks 71 Neo 2 Operator's Manual

follow the instructions below for creating a new map and send it to
the Avidbots Cleaning Plan Generation team.
For a comprehensive description of mapping concepts and list of
mapping best practices, please refer to the Mapping Procedures
manual.

Map a location
1. From the Home screen on the control panel, tap .
If this button is not visible, you do not have the appropriate
permissions to perform mapping.
2. On the pop-up dialog box that’s displayed, fill in the Location and
Name fields.
a. Location: Name of the facility
b. Name: Name of the resulting cleaning plan (for example,
“Aisles 101-110”, “USA Arrivals,” or “Entrance 2”)
3. Tap OK.
4. Use manual controls to drive the robot to an ideal start position
(refer to the Avidbots Command Center User Manual for details
on selecting a start position).
5. Position the robot so that it faces toward the longest direction of
travel. This will make the map easy to see on screen when it is
complete.

6. On the Ready to Learn screen, tap Start. The robot will begin
recording data from its sensors.

Note: Do not tap Start unless you are ready to start

mapping. When you tap Start, the robot will start recording
data.

7. When all areas have been mapped, tap Finish.

Robot management tasks 72 Neo 2 Operator's Manual

Synchronize the map

1. From the Home screen, tap .

2. On the Sync screen, tap to select the map file you created and
tap Sync.
Avoid selecting and syncing more than 3 mapping files at
once.
If a map is not needed and should be deleted, select the
map file and tap . Deleted mapping files cannot be
retrieved.
If you leave the Sync screen, synchronization will continue
in the background.

Send the map to Avidbots

1. Email the Cleaning Plan Generation team at
[email protected] to request creation of your cleaning
plan.
2. Include your location and any preferences (such as water flow,
brush/disc pressure, etc.) regarding the order in which the various
areas of your location should be cleaned.
3. When your map data is received, the Cleaning Plan Generation
team will start the work to translate the data into a cleaning plan
for automated cleaning.
4. You will be given an estimate for the time required to complete
the plan.

Synchronize the cleaning plan

Once available, the cleaning plan will be automatically downloaded to
the robot. Neo floor cleaning robots regularly check for available
cleaning plans when a network connection is available and
automatically download new and amended plans in the background.

Robot management tasks 73 Neo 2 Operator's Manual

TROUBLESHOOTING

Possible Cause Solution

Robot will not turn on.

Batteries have no charge. Charge batteries with a suitable battery
charger until fully charged and try
again.
Batteries will not charge.
Charging cable not Disconnect the charger from the wall
properly connected to socket and reconnect the charger to the
charger. robot's charging cable. An audible click
should be heard.
Scrubbing ineffective.
Debris caught on Remove debris.
cleaning floor pads or
brushes.
Cleaning floor pads or Replace cleaning floor pads or brushes.
brushes are excessively
worn.
Incorrect detergent for Select a suitable detergent.
floor or dirt type.
Incorrect floor pad/brush Override cleaning plan settings or
downforce setting. contact Avidbots Cleaning Plan Support
to change the default setting.
No water flow.
Solution tank empty. Fill solution tank.
Flow level set to 0. Override cleaning plan settings or
contact Avidbots Cleaning Plan Support
to change the default setting.
Solution tank water valve Open the valve.
is closed.
Cleaning solution filter Remove, clean, and reinstall filter.
obstructed.
Vacuum fault shown on screen.

Troubleshooting 74 Neo 2 Operator's Manual

Possible Cause Solution

Clogged/blocked hose on Check for obstruction in vacuum hose

rear squeegee. and remove.
Clogged or blocked air Clean or replace vacuum filter (inside
filter. recovery tank).
Water is being left on the floor.
Squeegee worn or Flip or replace squeegee.
damaged.
Squeegee not aligned Realign squeegee.
properly.
Vacuum hose obstructed. Unclog vacuum hose.
Debris caught on Remove debris.
squeegee.
Recovery tank not Close tank lid.
closed.
Recovery tank seals Replace tank seals.
damaged.
Incorrect water flow Override cleaning plan settings. Or
setting. contact Avidbots Cleaning Plan Support
to change the default setting.
Loose drain hose cap. Tighten drain hose cap.
Damaged vacuum hose. Replace vacuum hose.
Recovery tank cover out Press down tank cover.
of place.
Robot will not move.
Batteries have no charge. Charge batteries.
E-Stop is engaged. Twist E-Stop button to clear or remove
obstruction from E-Stop bumper or flap.
Steering wheel is stuck.
Steering column encoder Contact Avidbots Technical Support.
loose.

Drive wheel chain drive Contact Avidbots Technical Support.

requires lubrication.

Troubleshooting 75 Neo 2 Operator's Manual

Possible Cause Solution

Robot stationary while cleaning or creeping slowly forward while

cleaning.
Vacuum hose blocking Vacuum hose blocking rear laser sensor.
rear laser sensor. Ensure hose is routed behind the lidar
bracket and clipped properly:

Obstacle detected when no obstacle present.

Dirty laser sensor. Carefully clean the dirt or dust off the
laser sensor’s lens using a lint-free
microfiber cloth.
Robot is being operated Carefully clean the dirt or dust off the
in areas of high dust laser sensor’s lens using a lint-free
concentration; dust microfiber cloth.
clouds may interfere with
the sensors and the
robot’s ability to navigate.

Troubleshooting 76 Neo 2 Operator's Manual

Possible Cause Solution

Laser sensors are blocked. Check to make sure that the laser
sensors are not blocked by hoses or
other objects.

Disinfectant interfering Contact Avidbots Technical Support.

with laser sensor.
(Applicable only if
Disinfection Add-On is
installed.)
Robot does not start cleaning in Auto mode when a cleaning plan
is started.
Incorrect start position. Verify the correct start location and
orientation using the cleaning plan
displayed on the robot display. Contact
Avidbots Technical Support if assistance
is needed.
Wrong cleaning plan has Verify that the selected cleaning plan
been selected. matches the location of the robot.
Disinfectant tank is reported clogged.
(Touchscreen reports Error 167)
Spray head nozzle is Remove spray head nozzle, soak in hot
clogged. soapy water, and blow out with
pressurized air.
Clear-out filter is clogged. Remove the filter and clean it.

Troubleshooting 77 Neo 2 Operator's Manual

REFERENCE MATERIALS
This section is a technical reference for all components, commands, and
resources available on the Neo 2 floor scrubbing robot.

Control panel buttons and icons

The tables below describe the main buttons and icons that are
displayed on the control panel screens.

Home screen icons

Icon Description
Manual Mode
Tap from the Home screen to start Manual cleaning.
See "Clean in manual mode".
Auto Mode
Tap from the Home screen to start Auto cleaning.
See "Clean in auto mode".
Learning Mode
Tap from the Home screen to enter Learning Mode.
See "Mapping".
Synchronize
Tap from the Home screen to synchronize maps and
data.
See "Mapping".

Sign Out
Tap from the Home screen to sign out.
See "Initial startup".

Navigation icons

Icon Description
Return Home
Tap from any screen to return to the Home screen.

Reference materials 78 Neo 2 Operator's Manual

Icon Description

Settings
Tap from the Plans or Paused screens to view the settings for
the selected cleaning plan.
For cleaning plans, you can adjust the water flow level and
floor pad/brush downforce (See "Manual control buttons").
Adjusting these settings may impact the expected
performance of the cleaning plan. For example, if you
increase the water flow rate, the cleaning quality will improve
but the cleaning solution will run out sooner.
If you would like to change the default settings for a cleaning
plan, contact the Cleaning Plan Generation team.

Back
Tap to go to the last screen visited.

Next
Tap to go to the next screen.

Status bar icons

Icon Description
Solution Tank Indicator
Displays in the status bar when this tank is near empty.
See "Fill solution tank".

Recovery Tank Indicator

Displays in the status bar when this tank is near full.
See "Empty the recovery tank".

Volume Settings
Displays in the status bar. Tap to adjust robot volume
See "Adjust robot volume".

Screen Locked
Displays in the status bar when an operator needs to enter a
code into the keypad to unlock the screen.
See "Initial startup".
Network Strength
Displays in the status bar to indicate Wi-Fi signal strength.

Reference materials 79 Neo 2 Operator's Manual

 Icon Description
Cellular Strength
Displays in the status bar to indicate cellular signal strength.

Incident Notification
Displays in the status bar to indicate if a fault has occurred.
The number of active faults is displayed inside an orange
circle on the bell icon.
See "Resolve incidents".

Resource Center
Displays the Resource Center, where you can view training
videos for common operational tasks such as running a
cleaning plan, changing the squeegees and brushes, and
charging the robot.
Battery Charge (estimate)
Displays on the status bar to indicate battery level. Change or
recharge the battery when a single bar is displayed.
See "Charge the batteries".

Manual control buttons

The table below describes the function of each button available from
the Cleaning tab on the Manual Controls screen.

Icon Description
Set water level

Controls water flow used when cleaning.

Tap the left button to reduce flow.

Tap the right button to increase flow.

Note: Water is only dispensed when the robot is driven
forward.

Set cleaning head (floor pad/brush) downforce

Controls the height of the robot’s cleaning head.

The left button raises the cleaning head.

Reference materials 80 Neo 2 Operator's Manual

Icon Description

The right button lowers the head. Lowering the cleaning

head increases floor pad/brush downforce.
Disc models have three downforce settings, while cylindrical
brush models have two settings, with level 1 tailored to
enhance sweeping ability and level 2 designed for maximum
scrubbing performance.
Note: Always test the downforce in an inconspicuous area to
be sure that you are using a force level that will not damage
your flooring type. Appropriate downforce varies depending
on floor pad or brush types and flooring materials.

Vacuum

Tap to toggle the vacuum on and off.

Note: The vacuum will run for approximately 10 seconds after
you turn it off so that any residual water from cleaning may
be picked up.

Select speed
Tap on the slider to select the robot’s gear. See "Drive in
manual mode" for tips on driving.

Reverse
The robot will travel backwards at low speed when the
throttle is turned (maximum 0.33 m/s).

Park
The robot will remain stationary with the brake applied, even
if the handlebar throttle is turned.

First Gear
The robot will travel forwards at low speed (maximum 0.47 m/
s) when the throttle is turned.

Second Gear
The robot will travel forwards at medium speed (maximum
0.80 m/s) when the throttle is turned.

Third Gear
The robot will travel forwards at high speed (maximum 1.15 m/
s) when the throttle is turned.

Reference materials 81 Neo 2 Operator's Manual

Incident notification icons and buttons
The table below describes the function of each button and icon on the
Incident Notifications screen.

Icon Description
Incident Notification
This icon displays in the status bar to indicate if a fault has
occurred. The number of active faults is displayed inside an
orange circle on the bell icon. You can tap on this icon from
any screen to return to the Incident Notifications screen.

Information
The Information icon appears beside each fault. Tap to view
additional details, including recommendations for resolving
the issue.
Cleared Fault
This icon appears beside faults that have been resolved by
the operator or automatically cleared by the robot.

Active Fault
This icon appears beside faults that are active.

Fault Status Unknown

This icon appears beside faults when the robot cannot
determine if they are active or cleared.
For example, a fault for a clogged vacuum hose will have a
status of Unknown while the robot is paused and the
vacuum is off. The robot cannot determine if the clog has
been cleared until the vacuum is turned on again.
Hide Incident Notifications screen
The Hide button is displayed if the robot was in manual
mode when the fault was detected. Tap Hide to return to
the previous screen.
Drive Robot
The Drive button is displayed if the robot was in either
manual or auto mode when the fault was detected. Tap
Drive to display the gear selector and drive the robot. See
"Drive in manual mode".
Cancel Plan
The Cancel Plan button is displayed if the robot was in auto
mode when the fault was detected. Tap Cancel Plan to
cancel the current cleaning or disinfection plan.

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 Icon Description
Resume Plan
The Resume Plan button is displayed if the robot was in auto
mode when the fault was detected. If the fault has been
resolved, tap Resume Plan to continue with the current
cleaning or disinfection plan. Note that if there are still active
faults, you cannot resume a plan.

Control panel touchscreen gestures

When viewing a map on the Cleaning Plans and Move to Start Position
screens, use the following gestures to interact with the map. This
feature helps operators to identify a cleaning plan’s start position more
easily.
To return to the map’s original orientation, tap the Reset button.

Pinch to Zoom Pan Rotate

Use the pinch When zoomed in on Use two fingers to
gesture to zoom in a map, tap and slide rotate the map.
and out of a map on to move the map
the Cleaning Plans around the screen.
and Move to Start
Position screens.

Status and notification screens

When a Neo floor scrubbing robot is running a cleaning plan in Auto
mode, the robot’s status is displayed on the touchscreen. The robot also
makes audible announcements when commencing work.

Status screens
When the robot displays the status messages below, do not move the
robot. A full list of all possible status screens is available on the Resource
Center at https://command.avidbots.com/v2/resource-center.

Reference materials 83 Neo 2 Operator's Manual

 Screen Description
Mapping
The robot is re-mapping the area to
check for new obstacles.
For accurate mapping, ensure no one
approaches the robot during this stage.

Remote Pause
The robot has been paused by the
Avidbots Remote Assistance team while
an issue is being investigated. Tap
Resume to restore local control.
Do not attempt to operate the robot
when it is being controlled remotely.
The Avidbots Remote Assistance team
will contact your facility if local
assistance is required.
For more information, see "About
remote assistance".
Detour Planning
The robot has been instructed by the
Avidbots Remote Assistance team to
make a detour and is planning a new
route to a defined point on the cleaning
plan.
Do not attempt to operate the robot
when it is being controlled remotely.
The Avidbots Remote Assistance team
will contact your facility if local
assistance is required.
For more information, see "About
remote assistance".

Notification screens
The Neo floor scrubbing robot displays the notification status screens
below to alert operators of actions that need to be taken.

Reference materials 84 Neo 2 Operator's Manual

Screen Description
Clean Water Tank Empty
The solution tank is empty.
When this notification is displayed, use
manual controls to drive the robot to a
suitable refilling station and refill the
tank. See "Fill solution tank" for
instructions.

Dirty Water Tank Full

The recovery tank is full.
When this notification is displayed, use
manual controls to drive the robot to a
suitable emptying station and empty
the tank. See "Empty the recovery tank"
for instructions.

Water Levels Alert

Both tanks require attention.
When this notification is displayed, use
manual controls to drive the robot to a
suitable refilling station. Drain the
recovery tank first ("Empty the recovery
tank"), and then refill the solution tank
("Fill solution tank").

Low Battery
When the robot’s battery is low, it
automatically stops cleaning and
cancels the current operation. An
incident notification is displayed with a
countdown to when the robot will
automatically shut down. A
performance report is generated with
details of the cleaning operation.
Drive the robot to your charging area
and recharge/replace the batteries. See
"Charge the batteries".

Reference materials 85 Neo 2 Operator's Manual

Product specifications
Specifications are subject to change without notice. The full list of up-
to-date specifications is available at https://command.avidbots.com/
support/resource-center/acc/en/neo_robots/neo2-product-spec.htm.

Robot dimensions

A: Robot width without squeegee assembly

B: Rigid squeegee assembly width
C: Flexible squeegee assembly width

26" Disc 32" Disc 24" Cyl. 32" Cyl.

A 760 mm / 891 mm / 760 mm / 935 mm /
29.9 in 35.1 in 29.9 in 36.8 in
B 871 mm / 1031 mm / 871 mm / 1031 mm /
34.3 in 40.6 in 34.3 in 40.6 in
C 907 mm / 1066 mm / 907 mm / 1066 mm /
35.7 in 42.0 in 35.7 in 42.0 in

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Robot specifications

Characteristics 26" Disc 32" Disc 24" Cyl. 32" Cyl.

Physical
Length 1516 mm / 59.7 in
Width See above
Height 1374 mm / 54.1 in
Gross Vehicle Weight 661 kg / 669 kg / 663 kg / 688 kg /
(GVW) 1457 lbs 1474 lbs 1462 lbs 1518 lbs
Environmental
Ambient Humidity 5% - 85%
Operating Temperature 5°C - 35°C / 41°F - 95°F
Storage Temperature -20°C - 50°C / -4°F - 122°F
Cleaning
Recovery Tank Capacity 135 L / 35.7 gal
Solution Tank Capacity 109 L / 28.8 gal
Transportation
Max. Autonomous
Grade 3% / 1.7°
(New Pad/Brush)
Max. Scrubbing
Transition Height 7 mm / 0.28 in N/A
(New Pad)
Max. Scrubbing
Transition Height 19 mm / 0.75 in 16 mm / 0.63 in
(Brush)
Max. Transportation
Grade 18% / 10°
(Pads/Brushes/Debris
Diverter Removed)

Reference materials 87 Neo 2 Operator's Manual

Wireless router specifications
Your Neo 2 floor scrubbing robot uses a wireless router to sync with the
Command Center. The router used by your robot may be one of the
following, depending on your region:
• Sierra MP70 North America (1104073)
• Sierra MP70 Global (1104074)
• Peplink MAX Transit
• CNSLink CNR-L600 South Korea
• Teltonika RUT955
• Peplink MAX BR1 Mini (CAT4, North America)
• Peplink MAX BR1 Mini (CAT4, EMEA/APAC)
• Peplink MAX BR1 Mini (CAT4, South America/Australia)
• Peplink MAX BR1 Mini (CAT7, North America)
In some regions, a locally sourced router may be installed instead. If
your region supports a different wireless router than one of the routers
listed above, refer to the manufacturer’s documentation for wireless
specifications.
A full list of specifications for each router is available at https://
command.avidbots.com/v2/resource-center.

Serial number and model information

Your Neo 2 floor scrubbing robot’s serial number and model details are
located on the rear left side of the robot.

Reference materials 88 Neo 2 Operator's Manual

Manufacturer's address:
Avidbots Corp
45 Washburn Drive
Kitchener, ON N2E 3Z5
Canada
+1-855-928-4326
[email protected]

Reference materials 89 Neo 2 Operator's Manual

APPENDIX A: HOME BASE
The Home Base software feature is available for subscription to facilities
that have more than 18,580 m² (200,000 ft²) of floor space to clean.
• Neo floor scrubbing robot is equipped with the Home Base
If your
software feature, an operator no longer needs to manually drive the
robot to a different start position for each cleaning plan. Instead, the
operator drives the robot to a home position, from which the robot
autonomously drives to the start position for the selected cleaning plan.

Clean from Home Base in Auto

mode
To autonomously clean with Home Base enabled:
1. Follow the steps outlined in Clean in auto mode to select a
cleaning plan.
2. When prompted to drive the robot to the start position, drive it to
the home position specified on the screen and tap Start.
3. Step back as the robot finds its location and drives to the start
position for the selected cleaning plan where it will begin
cleaning.
4. When cleaning is complete and the robot returns to the home
position, either start a new cleaning plan or prepare the robot for
storage at the end of a shift, as required.
Note: The robot does not scrub the floor while it is driving between the
home position and the start or end of a cleaning plan. However, after a
cleaning plan is complete and the robot begins to return to Home Base,
the rear squeegee will remain down until all the water is vacuumed off
the floor.
Note: You can pause the robot while it drives from the home position to
the start of a cleaning plan to spot-clean an area in Manual mode;
however, you cannot override default cleaning settings for a cleaning

plan from the Settings ( ) pop-up menu until the robot has begun
cleaning.

Appendix A: Home Base 90 Neo 2 Operator's Manual

DOCUMENT REVISION HISTORY

Doc ID Revision Date (M/D/Y) Author

500000-01 Rev 1 5/22/2020 MJB

Initial release.
500000-01 Rev 2 12/4/2020 MJB
Added content for cylindrical cleaning head models,
trajectory light, and regulatory information. Also added
additional warnings about battery cart tipping.
500000-01 Rev 3 12/16/2020 MJB
Corrected robot height in dimensions chart.
500000-01 Rev 4 1/15/2021 MJB
Added new error codes. Updated battery storage
information. Added vibration specifications.
500000-01 Rev 5 4/21/2021 MJB
Updated fonts to match corporate standards, revised
sound level information in specs, new label graphics,
added vacuum hose troubleshooting.
500000-02 Rev 1 6/18/2021 RJ
Added blue safety light
500000-02 Rev 2 7/21/2021 TC
Updated Max Scrubbing Grade in specifications,
removed error code 163, and fixed formatting errors.
500000-02 Rev 3 8/30/2021 TC
Added Appendix A: Home Base.
500000-03 Rev 1 9/7/2021 TC
Applied new template and formatting, added appendix
for Disinfection Add-On, and added Wi-Fi and LTE
specs
500000-03 Rev 2 10/14/2021 TC

Appendix A: Home Base 91 Neo 2 Operator's Manual

Doc ID Revision Date (M/D/Y) Author

Improvements to maintenance steps in Appendix B:

Disinfection Add-On; added Teltonika RUT955 wireless
specifications.
500000-03 Rev 3 6/6/2022 TC
Changed transport grade from 18% to 10%.
500000-03 Rev 4 6/27/2022 TC
Updated content to align with software release version
4.0: error code 118; Incident Notifications screen;
security updates; Resource Center; touchscreen
gestures. Changed transport grade from 10% to 18%.
500000-04 Rev 1 10/07/2022 TC
Updated content to align with software release version
4.1.
500000-04 Rev 2 11/09/2022 TC
Removed a warning label specific to California.
Updated content to align with software release version
4.1.1.
500000-04 Rev 3 09/12/2023 TC
Added maintenance instructions for debris diverters
and in-tank debris catcher. Restructured and reduced
the size of the overall manual. Added maximum battery
weight; added wireless specifications for Peplink BR1
Mini.
500000-05 Rev 1 01/26/2024 TC
Updated blue safety light, which is now integrated into
the front sensor pod on new models.

Appendix A: Home Base 92 Neo 2 Operator's Manual

 ©2024 Avidbots Corp.
All Rights Reserved
www.avidbots.com | +1-855-928-4326
500000-05 Rev 1