INDEX

1. ETHICS AND HUMAN INTERFACE .....1 – 37

1.1 Essence, Determinants and Consequences of Ethics .....1
1.1.1. Introduction .....1
1.1.2. What are ethics? .....1
1.1.3. What are morals? .....2
1.1.4. Ethics and morals .....2
1.1.5. Stages and process of moral development .....3
1.1.6. Essence of ethics .....3
1.1.7. Determinants of ethics .....4
1.1.8. Determinants of ethicality .....5
1.1.9. Consequences of ethics .....6
1.1.9.1. For individuals and society .....6
1.1.9.2. Ethics and laws .....8
1.1.9.3. Ethics and politics .....8
1.1.9.4. Ethics and professional competency .....9
1.1.9.5. Ethics and religion .....9
1.2. Dimensions of Ethics .....10
1.2.1. eoretical dimensions .....10
1.2.1.1. Normative/ Prescriptive ethics .....10
1.2.1.2. Descriptive ethics .....11
1.2.1.3. Meta ethics .....11
1.2.2. Applied dimensions .....11
1.2.2.1. Bioethics .....11
1.2.2.2. Medical ethics .....12
1.2.2.3. Media ethics .....13
1.2.2.4. Environment ethics .....14
1.2.2.5. Administrative ethics .....15
1.2.2.6. Business ethics .....15
1.2.2.7. Cyber ethics .....16
1.3. Ethics in Public and Private Relationships .....16
1.3.1. Types of relationships .....16
1.3.2. Ethics for different types of relationship .....17
1.3.3. Comparison of ethics in public and private relationship .....18
1.3.4. Separation of public and private relationships .....18
1.3.5. Effects of public relationship on private relationship .....19
1.3.6. Effects of private relationship on public relationship .....19
 1.3.7. Common ethics in public and private relationship .....20
1.3.8. Balancing it out .....20
1.4. Human Values – lessons from the lives and teachings of .....20
great leaders, reformers and administrators
1.4.1. What are values? .....20
1.4.2. Concepts related to values .....20
1.4.3. Ethics and values .....23
1.4.4. Lessons from great leaders .....24
1.4.5. Lessons from reformers .....25
1.4.6. Lessons from administrators .....29
1.5. Role of Family, Society and Educational Institutions in Inculcating Values .....31
1.5.1. Introduction .....31
1.5.2. Importance of value inculcation .....31
1.5.3. Source of values .....32
1.5.4. Role of family .....32
1.5.4.1. How family imparts values? .....32
1.5.4.2. Strength of family for value inculcation .....33
1.5.4.3. Critique of the role of family .....33
1.5.5. Role of educational institute .....34
1.5.5.1. How education imparts values? .....34
1.5.5.2. Strengths of education for value inculcation .....35
1.5.5.3. Critique of the role of education .....35
1.5.6. Role of society .....35
1.5.6.1. How society imparts values? .....35
1.5.6.2. Strengths of society for value inculcation .....36
1.5.6.3. Critique of the role of society .....37

2. ATTITUDE .....38  63
2.1. Content, Structure and Function .....38
2.1.1. Introduction .....38
2.1.1.1. Beliefs and attitude .....40
2.1.1.2. Opinions and attitude .....40
2.1.1.3. Values and attitude .....40
2.1.2. Attitude Content .....40
2.1.2.1. CAB Model .....41
2.1.2.2. Expectancy Value Model .....42
2.1.3. Structure .....42
2.1.3.1. One-dimensional perspective .....42
2.1.3.2. Two-dimensional perspective .....42
2.1.4. Function .....43
 2.2. Attitude’s In uence and Relation with thought and Behaviour .....44
2.2.1. Attitude guiding and in uencing behaviour .....44
2.2.2. Behaviour guiding and in uencing attitude .....46
2.3. Moral Attitudes .....46
2.4. Political Attitudes .....47
2.4.1. Factors determining political attitude .....47
2.4.2. Types of political attitude .....49
2.5. Social Attitudes .....49
2.5.1. Attitude of people towards women .....49
2.5.2. Attitude of people towards caste system .....50
2.5.3. Attitude of people towards civil servants .....50
2.5.4. Attitude of civil servants towards people .....51
2.6. Social In uence .....52
2.7. Persuasion .....56
2.7.1. Introduction .....56
2.7.2. Methods of persuasion .....59
2.7.3. Challenges in persuasion .....61
2.7.4. Self-persuasion .....61
2.7.5. Persuasion and propaganda .....63
2.7.6. Persuasion and manipulation .....63

3. APTITUDE AND FOUNDATIONAL VALUES FOR CIVIL SERVICE .....64  78

3.1. Aptitude .....64
3.1.1. Scholars on aptitude .....64
3.1.2. Understanding aptitude .....64
3.1.3. Aptitude and attitude .....65
3.2. Foundational Values for Civil Services .....66
3.2.1. Integrity .....66
3.2.1.1. Understanding Integrity .....66
3.2.1.2. Integrity in public life .....67
3.2.1.3. Case studies .....68
3.2.1.4. Signi cance of integrity in public life .....68
3.2.1.5. Reasons of declining integrity in civil services .....68
3.2.1.6. How to encourage integrity in civil services? .....69
3.2.2. Objectivity .....70
3.2.2.1. Understanding objectivity .....70
3.2.2.2. Necessity of objectivity for a civil servant .....71
3.2.2.3. A critical view at objectivity .....71
3.2.3. Non-partisanship and impartiality .....71
 3.2.3.1. Understanding non-partisanship and impartiality .....71
3.2.3.2. Non-partisanship in India .....72
3.2.3.3. Signi cance of non-partisanship and impartiality .....73
3.2.4. Dedication to public service .....73
3.2.4.1. Understanding dedication to public service .....73
3.2.4.2. Signi cance for civil servant .....74
3.2.5. Tolerance .....74
3.2.5.1. Understanding tolerance .....74
3.2.5.2. Signi cance of tolerance in civil servant .....75
3.2.6. Empathy and compassion .....76
3.2.6.1. Understanding empathy and compassion .....76
3.2.6.2. Signi cance for civil servant .....78

4. EMOTIONAL INTELLIGENCE .....79  88

4.1. Introduction .....79
4.2. Emotions .....79
4.3. Emotional Intelligence .....81
4.4. Models of Emotional Intelligence .....82
4.5. Utilities and Application in Administration and Governance .....84
4.5.1. Utility of Emotional Intelligence .....84
4.5.2. Application in administration and governance .....85
4.6. Improving Emotional Intelligence .....87
4.7. Social Intelligence and Emotional Intelligence .....88
4.8. Emotional well-being during the Pandemic .....88

5. CONTRIBUTIONS OF MORAL THINKERS AND .....89  107

PHILOSOPHERS FROM INDIA AND WORLD
5.1. Western inkers and Philosophers .....89
5.1.1. Socrates .....89
5.1.2. Plato .....90
5.1.3. Aristotle .....90
5.1.4. Deontology- Immanuel Kant .....91
5.1.5. Utilitarianism: Jeremy Bentham and JS Mill .....92
5.1.6. Social Contract .....93
5.1.7. John Rawls- Justice as Fairness .....94
5.2. Indian inkers and Philosophers .....95
5.2.1. Mahatma Gandhi .....95
5.2.2. Jawahar Lal Nehru .....98
5.2.3. Raja Ram Mohan Roy .....99
 5.2.4. Ishwar Chandra Vidya Sagar .....100
5.2.5. Swami Vivekanand .....101
5.2.6. Amartya Sen .....102
5.2.7. Saint Teresa .....103
5.3. Indian Ethics .....105
5.3.1. Indian philosophy .....105
5.3.2. Buddhist philosophy .....106
5.3.3. Jaina philosophy .....106

6. PUBLIC/CIVIL SERVICE VALUES AND ETHICS .....108  144

IN PUBLIC ADMINISTRATION
6.1. Administrative Ethics: Status and Problem .....108
6.1.1. Understanding administrative ethics .....108
6.1.2. Scholars on administrative ethics .....108
6.1.3. Code of Conduct and Code of Ethics .....109
6.1.4. Importance of administrative ethics .....110
6.1.5. Administrative ethics in India .....110
6.1.6. Suggestions for creating strong ethical framework for administration .....111
6.1.7. Public Services Bill, 2007 .....112
6.1.8. Mission Karmayogi .....113
6.2. Ethical Concerns and Dilemmas in Government and Private Institutions .....114
6.2.1. Introduction .....114
6.2.2. Ethical dilemmas in government .....114
6.2.3. Ethical dilemmas in private institutions .....118
6.2.4. Framework for ethical decision making .....121
6.3. Laws, Rules, Regulations and Conscience as Sources of Ethical Guidance .....122
6.3.1. Introduction .....122
6.3.2. Difference between laws, rules and regulations .....123
6.3.3. Law, rules and regulation as sources of ethical guidance .....124
6.3.4. Limitation of law as source of ethical guidance .....125
6.3.5. Conscience as a source of ethical guidance .....127
6.4. Accountability and Responsibility .....128
6.4.1. Understanding accountability .....128
6.4.2. Difference between accountability and responsibility .....129
6.5. Ethical Issues in International Relations and Funding .....129
6.5.1. Introduction .....129
6.5.2. eoretical perspective- Ethics of international relationships .....130
6.5.2.1. Sceptical-Realism .....130
6.5.2.2. Idealism .....131
 6.5.2.3. Internationalism .....131
6.5.2.4. Cosmopolitanism .....131
6.5.3. Core principles in international affairs for management of global resources .....132
6.5.4. Various issues in international affairs .....132
6.6. Corporate Governance .....137
6.6.1. Introduction .....138
6.6.2. Importance of ethical Corporate Governance .....139
6.6.3. Philosophical basis of Corporate Governance .....139
6.6.4. Principles of Corporate Governance .....140
6.6.5. Various stakeholders involved in Corporate Governance .....141
6.6.6. Corporate Governance in India .....142
6.6.7. Companies Act 2013 - mandatory Corporate Social Responsibility .....143
6.6.8. Clause 49 .....143

7. PROBITY IN GOVERNANCE .....145  186

7.1. Concept of Public Service .....145
7.1.1. What is public service? .....145
7.1.2. Conceptual roots of public service .....145
7.1.3. Attributes of public service .....145
7.1.4. Signi cance of public service .....147
7.1.5. Changing nature of public service .....148
7.1.6. Different views on public service .....149
7.1.7. Ethical concerns in public service .....149
7.2. Philosophical Basis of Governance and Probity .....150
7.2.1. Understanding governance and probity .....150
7.2.2. Philosophical basis of governance .....151
7.2.3. Social Contract as a basis of governance .....152
7.3. Information Sharing and Transparency in Government .....153
7.3.1. Introduction .....153
7.3.2. Importance of transparency and information sharing in government .....153
7.3.3. Unintended consequences of transparency and information sharing .....154
7.4. Right to Information .....155
7.4.1. Right to Information Act 2005 .....155
7.4.2. Central Information Commission and State Information Commission .....156
7.4.3. Importance of RTI .....158
7.4.4. Issues in RTI .....158
7.4.5. Suggestions .....160
7.5. Citizen’s Charters .....162
7.5.1. What is a Citizen’s Charter? .....162
 7.5.2. Citizen’s Charter movement .....163
7.5.3. Evaluation of Citizen’s Charter movement in India .....164
7.5.4. Suggestions for better implementation of Citizen’s Charter .....165
7.5.5. Preconditions of successful implementation of Citizen’s Charter .....166
7.6. Work Culture .....168
7.6.1. Understanding work culture .....168
7.6.2. Public and private work culture .....168
7.6.3. Features of a good work culture .....168
7.6.4. Features of a poor work culture .....170
7.6.5. Reasons for poor work culture in public sector .....170
7.6.6. Ways to improve work culture in government .....172
7.6.7. Recent administrative reforms to improve work culture .....172
7.7. Quality of Service Delivery .....173
7.7.1. What is service delivery? .....173
7.7.2. What is quality of service delivery? .....173
7.7.3. Importance of quality of service delivery .....175
7.7.4. Features of good quality service delivery .....175
7.7.5. Reasons for poor quality service delivery .....176
7.8. Utilization of Public Funds .....177
7.8.1. What is a public fund? .....177
7.8.2. Principles of utilization of public fund .....177
7.8.3. Ethical issues related to utilization of public fund .....179
7.9. Challenges of Corruption .....180
7.9.1. Understanding Corruption .....180
7.9.2. Corruption and Ethics .....180
7.9.3. Impact of Corruption .....181
7.9.4. Effect of Corruption on the system .....181
7.9.5. Corruption in India .....182
7.9.6. Reasons of Corruption .....182
7.9.7. Prevention of Corruption Act, 1988 .....184