Scribd
Upload
22 views2 pages

Moustafa Ahmed ..

Moustafa Ahmed is an experienced customer service professional with three years in call center roles, currently working as a Customer Service Agent for Majorel on the Amazon account. He holds a Bachelor's Degree in Law from Alexandria and has previously worked for Talabat, Energizer elc Store, and Miniso Wear Store in various customer-facing positions. His skills include attention to detail, time management, and effective communication in both Arabic and English.

Uploaded by

daliasalem4048
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
22 views2 pages

Moustafa Ahmed ..

Moustafa Ahmed is an experienced customer service professional with three years in call center roles, currently working as a Customer Service Agent for Majorel on the Amazon account. He holds a Bachelor's Degree in Law from Alexandria and has previously worked for Talabat, Energizer elc Store, and Miniso Wear Store in various customer-facing positions. His skills include attention to detail, time management, and effective communication in both Arabic and English.

Uploaded by

daliasalem4048
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Moustafa Ahmed

01271734361
[email protected]
Alexandria

SUMMARY
I have extensive customer service and technical support experience in a call
center for 3 years. To pursue a highly rewarding career, seeking a role in a
challenging and healthy work environment where I can utilize my skills and
knowledge efficiently for organizational growth.

EDUCATION
Bachelor’s Degree
Faculty Of Law at Alexandria
Graduated (2019)

PROFESSIONAL EXPERIENCE
Majorel (Amazon Account) (From: OCT.2023 To: Present)
Customer Service Agent
Handling customer complaints
Direct contact with customer
Managing database records
Handling returns and exchanges
Open new customer accounts
Manage large amount of incoming callsdeveloping well documented knowledgebase
Collecting and analyzing customer feedback

Talabat (From: Feb, 2020 To: Oct, 2023)


Customer Service Agent
Chat Support english / arabic
Handling customer complaints
Direct contact with customer
Checking product or service availability
Handling returns and exchanges
Inform customer of deals and promotions
Open new customer accounts
Asking for customer feedback
Energizer elc Store (From: 2018 To: 2020)
Sales
Informing the customer about specials or new items .
Handling customer complaints and inquiries
Provides good service with good quality in short time.
Follow up with customers

Miniso Wear Store (From: 2016 To: 2018)


Sales
Welcoming Customers.
Answering questions and accepting orders and payments.
Building strong relationship with customers
Provides good service with good quality in short time.
Handled customer

SKILLS
Attention to Details
Time Mangement
Negotiation
Leaner Assessment
Fast and Efficient
Ambitious and hard worker
Communication skills

COMPUTER SKILLS
Excel
word
LANGUAGE
Arabic : Mother tongue
English : intermediate

You might also like