TABLE OF CONTENTS

ABOUT THIS BOOK ..........................................................1

THINGS YOU SHOULD KNOW ..........................2–10

iDCS KEYSET ASSEMBLING YOUR KEYSET ................................11

USER GUIDE ADDING AN iDCS 14B KEY STRIP ......................12
ADDING A KEYSET DAUGHTERBOARD
MODULE ..............................................................................13
OUTSIDE CALLS
Making an Outside Call ....................................................................14
SAMSUNG iDCS SYSTEMS Answering an Outside Call ................................................................14
Universal Answer ..............................................................................14
Recall/Flash ......................................................................................15
Busy Line Queuing with Callback ....................................................15
Canceling Callback............................................................................15

INTERCOM CALLS
Calling Other Stations........................................................................16
Answering Intercom Calls..................................................................16
Answer Modes ..................................................................................16
Busy Station Callback ......................................................................17
Busy Station Camp-on ......................................................................17
Calling Your System Operator ..........................................................18
June 2002
CALL PROCESSING
Holding Calls................................................................................19–20
Transferring Calls ........................................................................20–21
Samsung Telecommunications America reserves the right without prior notice to revise infor- Transfer with Camp-On......................................................................21
mation in this guide for any reason. Samsung Telecommunications America also reserves the Transfer to Voice Mail ........................................................................21
right without prior notice to make changes in design or components of equipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
Call Waiting ........................................................................................21
liabilities for damages arising from the erroneous interpretation or use of information presented Conference Calls ..............................................................................22
in this guide.
Forwarding Calls ..........................................................................23–25 Executive/Secretary Hotline ..............................................................38
Call Pickup ........................................................................................25 Group Listening ................................................................................39
My Group Pickup ..............................................................................26 Account Codes ..................................................................................39
Privacy Release ................................................................................26 Locking Your Keyset ..........................................................................40
Manual Signalling ..............................................................................40
NETWORK FORWARDING Off-Hook Voice Announce ..........................................................40–41
Call Forward Unconditional ..............................................................27 OHVA Block ......................................................................................41
Call Forward Busy ............................................................................27 OHVA Reject ......................................................................................42
Call Forward No Response ..............................................................27 In Group/Out of Group ......................................................................42

DIALING FEATURES CUSTOMIZING YOUR KEYSET

Speed Dialing ....................................................................................28 AME PASSWORD ..............................................................................43
Programming Personal Speed Dial Numbers ............................28–29 Auto Camp-On ..................................................................................43
One Touch Speed Dialing ................................................................29 Select Ring Tone................................................................................43
Last Number Redial ..........................................................................29 Change Your Passcode ....................................................................43
Manual Retry with Redial ..................................................................30 Set Answer Mode ..............................................................................44
Save Number with Redial ..................................................................30 Automatic Hold ..................................................................................44
Chain Dialing ....................................................................................30 Headset Operation ............................................................................44
Automatic Redial/Retry ......................................................................30 Hot Keypad ........................................................................................44
Pulse to Tone Changeover ................................................................31 Key Confirmation Tone ......................................................................45
Memo Redialing ................................................................................31 Rejoining a Page ..............................................................................45
Ring Preference ................................................................................45
PAGING AND MESSAGING Display Speed Dial Name ................................................................46
Making an Internal Page....................................................................32 Caller ID Review All ..........................................................................46
Making an External Page ..................................................................32 Secure OHVA ....................................................................................46
All Page ..............................................................................................32
Meet Me Page....................................................................................33 DISPLAY FEATURES
Call Park and Page ............................................................................33
Interactive Display Keys ....................................................................47
Messages—Set and Cancel ..............................................................34
Directory Information ...................................................................... 47
Returning Messages..........................................................................34
Call Log..............................................................................................48
Programmed Messages ....................................................................35
Dial by Name ....................................................................................48
CONVENIENCE FEATURES Call Progress Displays ......................................................................48
Display Number Dialed......................................................................48
Do Not Disturb ..................................................................................36
Call Duration Timer............................................................................49
One Time DND ..................................................................................36
Auto Timer..........................................................................................49
Mute ..................................................................................................36
Timer Function ..................................................................................49
Background Music ............................................................................36
Viewing Message Indications............................................................49
Established Call Pick-Up ..................................................................37
Alarm Reminder Messages ........................................................49–50
Appointment Reminder/Alarm Clock ................................................37
Personal Speed Dial Names ............................................................51
Door Phone Calls ..............................................................................38
Station Names ..................................................................................51
Managing Key Assignments .............................................................51
LCR with Clear ..................................................................................52
Backspace with LCR .........................................................................52
Advanced Programmed Message ....................................................52
Text Messaging ...........................................................................53–54
Caller ID .......................................................................................55–59
ANI ...............................................................................................56–59
CLI ...............................................................................................56–59

iDCS 64B MODULE WITH KEYSET ..................60

ABOUT THIS BOOK
SVMi-4 / SVMi-8 ................................................................61
SVMi-4 Flow Chart ......................................................................62 Your iDCS keyset is the most visible part of your telephone system. No mat-
Accessing your Mailbox ....................................................................63 ter what model keyset you are using telephone calls are handled the same
SVMi-8 Telephone Keypad Interface ...........................................64–65 way. The 28D and 18D keysets have additional conveniences that are not
Getting Started ..................................................................................66 available to 8D keyset users. These are noted throughout this guide.
Listen to your Messages ...................................................................66
Please take the time to study this guide and to become familiar with the op-
Subscriber Main Menu ......................................................................66 eration of your keyset. Keep this guide handy. You may need to look up in-
Listening to Old or New Messages ...................................................67 structions for infrequently used features.
Group New or Old Messages ...........................................................68
Record and Send a Message ..........................................................68 Learning to use your keyset correctly will make everyday telephone commu-
Access Manager ...............................................................................69 nications a breeze.
Personal Greetings ...........................................................................71 This book is written based on the factory default settings for the feature
Mailbox Administration .....................................................................73 access codes. Sometimes, due to programming requirements, these codes
Message Broadcast .......................................................................75 may be changed. If you find that a feature code does not work as described
Personal Services .............................................................................75 in this book, please contact your installation and service company to deter-
Personal Administration Settings ......................................................77 mine the correct code.
Keyset User Features .....................................................................78
Shortcuts ..........................................................................................80
Interactive Displays ...........................................................................80

PERSONAL SPEED DIAL NUMBERS ........81–82

1
 Your outside calls will light green on your keyset and red on other keysets.
THINGS YOU SHOULD KNOW You never lose sight of your calls while they are on hold. They stay right
where you put them and are identified with a green flashing light.

USER ORIENTATION Some simple rules to remember:

iDCS telephones are called “keysets.” They contain buttons or “keys” that • Any steady LED indicates the line or feature is in use.
are used to access or activate the many features of your office phone sys- • A fast flashing green LED indicates a new call ringing in.
tem. The keys with paper designation strips are programmable keys. This • A slow flashing green or red LED indicates a call is on hold.
means they can be programmed for a specific function on your keyset and • A slow flashing amber LED indicates a recall to your keyset.
that same button can be something different on another keyset. See the sys-
tem manager to get your most frequently used features assigned to your
programmable keys. When changes are made, be sure that your program-
SPEAKERPHONE
mable keys are relabeled properly. All iDCS keysets are speaker phones. Pressing the ANS/RLS key will answer
or release a call on the speakerphone. Switching from the handset to the
Lines from the telephone company are “C.O. lines.” Calls on these lines are speakerphone is easy. Press the SPEAKER key and hang up the handset.
referred to as “outside calls.” Your system can have individual C.O. line keys
or lines may be assigned to groups. When they are in a group, you access VOLUME CONTROLS
a line by dialing an access code or pressing a route button. For example, dial
The iDCS keysets use the UP and DOWN keys to adjust the ringer volume
9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is
while the keyset is ringing, the speaker volume while the speakerphone is in
used, pressing the “LCR” key will automatically select a preprogrammed
use and the handset volume while you are listening. These three levels will
C.O. line according to what digits are dialed. Each line in the system is num-
be stored in memory until changed. If background music is turned on at your
bered, beginning with 701, then 702, 703, etc.
keyset, the volume keys will also control the level of music. The volume of
Direct Station Selection (DSS) keys are programmed to ring specific sta- pages heard through the speaker of a keyset can be adjusted during a page
tions. You can press a DSS key instead of dialing the extension number. A announcement by using the volume keys. There are 16 levels for each vol-
DSS key lights red when that station is busy (Busy Lamp Indication). ume setting. The volume of off-hook ring is controlled by a user-programma-
ble setting.
iDCS keysets provide distinctive ring patterns:

• Outside calls have a single ring tone repeated.

TERMINAL STATUS INDICATOR
• Internal calls have a double ring tone repeated. The terminal status indicator light is positioned on the top right corner of the
• Door phone calls and alarm/appointment reminders have a triple ring keyset above the display. The terminal status indicator is a tri-colored (red,
tone repeated. green, and amber) light that provides greater visibility of your keysets status
than the individual key LEDs. The terminal status indicator provides the fol-
lowing indications:
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). These are tri-col- • Busy/Off Hook Steady Red
ored LEDs that light green, red or amber (green and red together). • Intercom Ring Flashing Red
• Outside Call Ring Flashing Green
Intercom calls, also called internal calls, always appear on your CALL but- • Recall Ring Flashing Amber
tons. They will always light green. You can have up to eight CALL buttons, • Message Waiting Flashing Red
but at least two are recommended. • Do Not Disturb Fast Flash Red at 1 Second Intervals
Outside calls appear on individual line keys if they are assigned. When an
individual line is not assigned to its own key, it will appear on a CALL button.

2 3
FEATURE ACCESS CODES iDCS 28D KEYSET
This user guide is written based on the default access code for using sys-
tem features. If the system numbering plan has been changed some of the 32 CHARACTER DISPLAY
Two lines with 16 characters each.
access codes may not be correct. Your installing company can inform you TERMINAL STATUS INDICATOR
Used to provide your keyset status.
of the correct codes.

SYSTEM TONES
SOFT KEYS
The system provides several tones to assist you. Some of these tones are Used to acti-
already familiar to you. vate features
via the display.

Intercom Dial Tone—A steady tone that indicates you can begin dialing.

DIAL TONE
CONTINUOUS iDCS 28D

Scroll
Ringback Tone—Indicates the station you dialed is ringing.
Call 1 Call 2 Message
RINGBACK TONE—1000 ms ON/3000 ms OFF SCROLL KEY
CONTINUOUS Used to scroll
through dis-
plays.
Busy Tone—Indicates the station you dialed is busy.
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
SPEAKER
For hands-
1 2 ABC 3 DEF free opera-
DND/No More Calls Tone—Fast busy tone indicates the station you tion and ring-
dialed is in the Do Not Disturb mode or cannot receive any more calls.
4 GHI 5 JKL 6 MNO ing.
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
Memory Redial
FOR TEN SECONDS
7PQRS 8 TUV 9 WXYZ

Transfer Speaker
Transfer/Conference Tone—Indicates your call is being held and you 0OPER
can dial another party.
Volume HOLD ANS/RLS
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS

Confirmation Tone—Very short beeps followed by dial tone indicate you MICRO- ANSWER/RELEASE KEY
have correctly set or canceled a system feature. PHONE
CONFIRMATION TONE—50 ms ON/50 ms OFF For handsfree HOLD KEY
FOR ONE SECOND operation.
(programmable)

Error Tone—A distinctive two level beeping tone indicates you have 20 PROGRAMMABLE KEYS VOLUME CONTROL 8 PROGRAMMABLE KEYS WITH
WITH TRI-COLORED LIGHTS KEYS Used to set inde- TRI-COLORED LIGHTS Used to
done something incorrectly. Try again. Used for CALL buttons, intercom pendent levels for handset, call stations directly, to indicate
ERROR TONE—50 ms of tone 1/50 ms of tone 2 calls, outside lines and many other speaker, background busy conditions of other stations,
FOR THREE SECONDS system features. music, ring and page vol- for One Touch dialing and many
umes. other system features.

4 5
iDCS 18D KEYSET iDCS 8D KEYSET
32 CHARACTER DISPLAY 32 CHARACTER DISPLAY
Two lines with 16 characters each. TERMINAL STATUS INDICATOR Two lines with 16 characters each. TERMINAL STATUS INDICATOR
Used to provide your keyset status. Used to provide your keyset status.

SOFT KEYS
Used to acti-
vate features
via the display. SCROLL KEY Used to
scroll through displays.

iDCS 8D
iDCS 18D
Scroll
Scroll
SOFT KEYS Used to
activate features via the
VOLUME display.
SCROLL KEY
Call 1 Call 2 Message Used to scroll
through dis- VOLUME CONTROL
Call 1 Call 2 Message Transfer
plays. KEYS Used to set inde-
Speaker pendent levels for hand-
set, speaker, background
music, ring and page vol-
umes.
SPEAKER
For hands- 1 2 ABC 3 DEF
1 2 ABC 3 DEF free opera-
tion and ring-
4 GHI 5 JKL 6 MNO
4 GHI 5 JKL 6 MNO ing.

Memory Redial 7PQRS 8 TUV 9 WXYZ

7PQRS 8 TUV 9 WXYZ

Transfer Speaker
0OPER
0OPER HOLD ANS/RLS
Volume HOLD ANS/RLS

MICROPHONE
For handsfree opera-
MICRO- ANSWER/RELEASE KEY tion.
PHONE SPEAKER HOLD KEY ANSWER/
For handsfree HOLD KEY For hands- RELEASE KEY
operation. free opera-
tion and ring-
ing. 8 PROGRAMMABLE KEYS WITH
10 PROGRAMMABLE KEYS VOLUME CONTROL 8 PROGRAMMABLE KEYS WITH TRI-COLORED LIGHTS Used to
WITH TRI-COLORED LIGHTS KEYS Used to set inde- TRI-COLORED LIGHTS Used to call stations directly, to indicate
Used for CALL buttons, intercom pendent levels for handset, call stations directly, to indicate busy conditions of other stations,
calls, outside lines and many other speaker, background busy conditions of other stations, for One Touch dialing and many
system features. music, ring and page vol- for One Touch dialing and many other system features.
umes. other system features.

6 7
iDCS 64B AOM iDCS 14B STRIP

1 2 3 4 5

6 7 8 9 10

11 12 13 14 15

16 17 18 19 20

21 22 23 24 25

26 27 28 29 30

31 32 33 34 35
14 PROGRAMMABLE KEYS
36 37 38 39 40 WITH RED LIGHTS Used to call
stations directly, to indicate busy
conditions of other stations, for
One Touch dialing and many other
41 42 43 44 45 system features.

46 47 48 49 50

51 52 53 54 55

56 57 58 59 60

61 62 63 64

64 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to call
stations directly, to indicate busy
conditions of other stations, for
One Touch dialing and many other
system features.

8 9
KEYSET DAUGHTER MODULES
[28 AND 18 BUTTON KEYSETS ONLY] ASSEMBLING YOUR KEYSET
iDCS 28D and 18D button keysets can have one of three different types of • Place the keyset face down on a flat surface.
daughter module installed on them to enhance the operation of the keyset
or to provide an additional local port depending on the type of module. • Remove the base pedestal by placing your thumbs over the attachment
clips and press outward while simultaneously pressing down on the key-
iDCS KDB-DIGITAL LINE set body with your fingertips.

INTERFACE (FKDBD) • Plug the handset cord into the jack marked with the symbol.
If your keyset is connected to a Digital Line Interface (DLI) port that supports • Route the handset cord out the RIGHT side of the keyset as you look at
2B+D operation (your installing company can determine this) you may it face down.
install a daughter module that provides a Digital Line Interface (DLI) port for
connection of a digital station device such as a keyset or 64 button module. • Reattach the base pedestal.

• Plug the line cord into the jack on the base of the keyset marked with the
iDCS KDB-SINGLE LINE symbol and route it through one of the cable channels in the bottom
INTERFACE (FKDBS) of the base pedestal.
If your keyset is connected to a Digital Line Interface (DLI) port that supports
2B+D operation (your installing company can determine this) you may
install a daughter module that provides a Single Line Interface (SLI) port for
connection of a standard telephone device such as a cordless phone.

iDCS KDB-FULL DUPLEX (FKDBF)

The standard speakerphone mode of operation for a iDCS keyset is “half
duplex”. This means that you cannot transmit and receive speech at the
same time. Adding a FKDBF to your keyset will convert the speakerphone
into full duplex mode enhancing its operation. In addition the FKDBF may
have up to three (3) external microphones attached to it for conference room
type applications. These microphones require an “EXTMIC” key pro-
grammed on the keyset to activate or deactivate them.

10 11
 ADDING AN ADDING A KEYSET
iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE
• Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface.
• Remove the base pedestal by placing your thumbs over the attachment • Remove the base pedestal by placing your thumbs over the attachment
clips and press outward while simultaneously pressing down on the clips and press outward while simultaneously pressing down on the key-
keyset body with your fingertips. set body with your fingertips.
• Remove the ribbon cable knockout from the bottom of the keyset. • Remove the two knockouts from the bottom of the keyset.
• Clip the 14 button strip to the side of the keyset. • Plug in the daughter module and secure with the two screws provided.
• Plug one end of the ribbon cable into the keyset and the other end into
the 14 button strip.
• Place the support bracket over the ribbon cable and secure with the six
screws provided.
• Reattach the base pedestal.

SECURING
SCREWS

REMOVE
KNOCKOUTS

REMOVE KNOCKOUTS
CONNECT RIBBON CABLE

12 13
 RECALL DIAL TONE
OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and
then make a new call on the same line.
MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may
• Lift the handset and press an idle outside line button, line group button be programmed to recall dial tone.
or dial a line access code to receive dial tone—OR—press an idle out-
side line button, line group button or dial a line access code to receive SENDING A FLASH
dial tone through the speaker—OR—press SPEAKER, receive intercom
While on an outside call, press the FLASH key to send a flash to the tele-
dial tone and dial a line access code.
phone company. This is required for some custom calling features or CEN-
• Dial the telephone number.
TREX use.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: Flash is not available on an ISDN circuit.
NOTE: You will receive No More Calls tone when you attempt to make a call
and there is no key available for that line.
BUSY LINE QUEUING WITH CALLBACK
• If Least Cost Routing is enabled on your phone system, this button may If you receive a busy signal when you are selecting an outside line, this
be labeled LCR or accessed by dialing an access code (usually 9). means that the line or group of lines is busy.
• If your system is programmed to require an authorization code before
making a call, dial ✱ plus a valid code before selecting a C.O. line. • Press the CBK key, if programmed, or dial 44. You will hear confirmation
• If your system is programmed to require an account code before mak- tone.
ing a call, press the ACCT button or dial 47 plus a valid code, press the • When the line becomes free, the system will call you back.
ACCT button again and then select a C.O. line. • Lift the handset or press the ANS/RLS key to answer, wait for dial tone
and dial the telephone number or speed dial number again.
For more information on authorization and account codes, see your system
administrator. NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you
NOTE: If the Hot Keypad feature has been turned off, you must first lift the have set a callback, your CBK key will light.
handset or press the SPEAKER key before dialing. 2. If the Hot Keypad feature has been turned off, you must first lift the hand-
set or press the SPEAKER key before dialing.
ANSWERING AN OUTSIDE CALL
• Lift the handset and you are automatically connected to the ringing call. CANCELING CALLBACK
See Ring Preference under Customizing Your Keyset—OR—press the A callback will be canceled if not answered within 30 seconds. If you have
ANS/RLS key to automatically answer on the speakerphone. set a callback, your CBK key will light.
NOTE: If a call is flashing at your keyset but not ringing, you must press the Your phone may have a maximum of five callbacks to lines and/or stations
flashing button to answer. set at a time. To cancel a callback:

UNIVERSAL ANSWER • Press the CBK key, if programmed, or dial 44. You will hear confirmation
tone.
Outside lines may be programmed to ring a general alerting device. To • While you are listening to confirmation tone, press the HOLD key. This
answer calls ringing this device, dial 67 or press the UA key. This device can will cancel the oldest set callback.
operate in any one of the six different ring plans.
NOTES:
NOTE: If the Hot Keypad feature has been turned off, you must first lift the 1. If the hot keypad feature is turned off, you must first lift the handset or
handset or press the SPEAKER key before dialing. press the SPEAKER key before dialing.

14 15
 BUSY STATION CALLBACK
INTERCOM CALLS When you call another station and receive a busy signal:

• Press the CBK key, if programmed, or dial 44.

CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring.
• Dial the extension number or group number. • Lift the handset or press ANS/RLS to call the now idle station.
• Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station you called is set for Voice Announce or Auto NOTES:
Answer. Begin speaking immediately after the tone. 1. A callback will be canceled if not answered within 30 seconds. If you
• Finish the call by replacing the handset or pressing the ANS/RLS key. have set a callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the hand-
NOTES: set or press the SPEAKER key before dialing.
1. If you have a DSS key assigned to an extension or station group, you
may press this key instead of dialing the number.
2. If the Hot Keypad feature has been turned off, you must first lift the hand-
BUSY STATION CAMP-ON
set or press the SPEAKER key before you begin dialing. When you call another station and receive a busy signal but you do not want
to wait for a callback:
ANSWERING INTERCOM CALLS MANUAL CAMP-ON
• When your keyset rings, simply lift the handset—OR—press the • Press the CAMP key or dial 45.
ANS/RLS key to be connected to the calling station. • The called station will receive off-hook ring tone repeated every few sec-
• Finish the call by replacing the handset or pressing the ANS/RLS key. onds and its first available CALL button will flash green to indicate your
call is waiting.
See Ring Preference under Customizing Your Keyset.
• Wait for the called party to answer.
• The called station must release its first call or place it on hold before
VOICE ANNOUNCE MODE answering your camp-on.
(INTERCOM CALLS ONLY) NOTES:
When another station calls you, your keyset will sound a brief attention tone 1. If you receive No More Calls tone, that station has no available key to
and you will hear the caller’s announcement. accept your call. Hang up or leave a message.
2. If the Hot Keypad feature has been turned off, you must first lift the hand-
• Press ANS/RLS to turn on the microphone and speak handsfree—OR— set or press the SPEAKER key before dialing.
lift the handset to reply.
• To finish the call, replace the handset or press the ANS/RLS key. AUTO CAMP-ON [iDCS 500 L VERSION ONLY]
When you want to automatically camp on to a busy station without pressing
AUTO ANSWER MODE the camp on button every time you call a busy station, you can set your
phone for auto camp-on.
(INTERCOM CALLS ONLY) • With the handset on-hook, press TRANSFER and then dial 110.
When another station calls you, your keyset will sound a brief attention tone • Dial 081 to turn on auto camp-on or 080 to turn it off.
and then automatically answer the call. • Press TRANSFER to store your selection.
• Your microphone and speaker are turned on and you can speak hands-
free. For privacy, use the handset.
• To finish the call, replace the handset or press the ANS/RLS key.

16 17
CALLING YOUR SYSTEM OPERATOR
• Dial 0 to call your system operator or group of operators.
CALL PROCESSING
• If you want to call a specific operator, dial that person’s extension num-
ber. SYSTEM HOLD
NOTE: If the Hot Keypad feature has been turned off, you must first lift the • When you are connected to any call, press HOLD. The call will flash
handset or press the SPEAKER key before you begin dialing. green at your keyset. If this call appears on a line key at other keysets,
it will flash red at those keysets.
• To take the caller off hold, press that key and the green flashing light will
go steady green again. Resume the conversation.

NOTE: While on a call, pressing a line key, route key or flashing CALL but-
ton will automatically put your first call on hold and connect you to the new
call. See Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
• Press the HOLD button twice. The call will flash green on your keyset
and this line will show a steady red light on other keysets.
• To retrieve the call, press the flashing green line button or press the
HOLD button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD
When you wish to place a call on hold at another station. Press TRANSFER
and a dial the station number (or press the appropriate DSS key). Press the
HOLD key. This will place the call on system hold on an available CALL but-
ton or Line Key at the remote station and return you to dial tone.

NOTES:
1. If the destination station does not have any free CALL buttons or line
keys you will hear No More Calls tone and must return to the other party
by pressing the TRANSFER key (or the RETURN soft key in the display).
2. Intercom calls cannot be remote held.

HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your sta-
tion. The button that the call appears on will have a slow flashing amber light.

• When your phone rings, lift the handset or press the ANS/RLS key to an-
swer the recall.

18 19
• If you do not answer this recall within a pre-programmed period of time, line when the called station hangs up or you can press TRANSFER to
it will go to the system operator. return to the outside party. If you wish to send the call to another exten-
sion without waiting for the first station to hang up, simply press anoth-
CONSULTATION HOLD er DSS button. OR
Press the CALL button or C.O. line key to return to the outside party and
When you are talking on an outside line and it is necessary to consult with
begin the transfer process again.
another extension:
When you are transferring a call to a keyset set for Voice Announce or Auto
• Press the TRANSFER key; you will receive transfer dial tone. Your call is
Answer, the transferred call will always ring.
placed on transfer hold.
• Dial the extension number. NOTES:
• Consult with the internal party. 1. After the inside party answers, you may alternate back and forth
• Press TRANSFER to return to the outside party or hang up to transfer between the parties by pressing the TRANSFER key.
the call. 2. If you receive No More Calls tone, that station has no key available to re-
ceive another call. Press TRANSFER to return to the other party.
NOTE: Repeatedly pressing the TRANSFER key will toggle between the
3. You cannot transfer an Intercom call by pressing a DSS key. You must
outside party and internal extension. If necessary you may disconnect either
press the TRANSFER key and dial the destination extension number.
one of the parties by pressing the DROP button.

RETRIEVING CALLS HELD AT TRANSFER WITH CAMP-ON

When you are transferring a call to another station and you receive a busy
ANOTHER STATION signal, you may camp the call on to this station. Simply hang up when you
When a line is on hold and it appears on your keyset, press the line button hear the busy signal. The called party will be alerted that a call is waiting for
with the red flashing light. them.

When a line is on hold and it does not appear on your keyset, dial 12 plus NOTE: If you receive No More Calls tone, that station has no key available
the line number or the extension number of the station that placed the call to receive another call. Press TRANSFER to return to the outside caller.
on hold.
TRANSFER TO VOICE MAIL
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
This feature is used to send a call directly to a voice mailbox. Your keyset
handset or press the SPEAKER key before you begin dialing.
must have a correctly programmed VT key to accomplish this. To transfer a
call directly to a voice mailbox:
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. • While on a call, press the VT key and dial the mailbox number.
You can do a screened transfer by informing the other extension who is call- • Hang up when dialing is completed.
ing or you can do a blind transfer without notification.
CALL WAITING
• While on a call, press the TRANSFER key and dial an extension number
If an outside call has been camped-on to your phone or another station has
or group number. Your call is automatically put on transfer hold. OR
camped-on to you:
Press a DSS key or station group key. Your call is automatically put on
transfer hold. • Your keyset will ring and the call that is waiting for you (camped-on) will
• Hang up when you hear ringing (this is an unscreened or blind transfer). flash green.
OR • Press the flashing button to answer; your other call will go on hold auto-
Wait for the called party to answer and advise him/her of the call and matically if your station has the Automatic Hold feature set. If not, you
hang up. If the transfer is refused, you will be reconnected to the outside must press HOLD and then the flashing button. OR

20 21
 Finish the first call and hang up; the waiting call will ring.
• Lift the handset or press the ANS/RLS key to answer.
FORWARDING CALLS
You may forward your calls to another station, group of stations or an exter-
NOTE: Intercom calls will not go on Automatic Hold. nal telephone number. Program a destination for the type of forwarding you
want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO
CONFERENCE CALLS ANSWER keys, press one to turn that forward feature on. A steady red light
reminds you what forward condition is activated.
You may conference up to five parties (you and four others) in any combina-
tion of outside lines and internal stations in any order. You can clear all call forward conditions set at your station by lifting the hand-
set and dialing 600.
• While engaged in a conversation, press the CONF key and receive con-
ference tone.
• Make another call, either intercom or outside, press the CONF key and FORWARD ALL CALLS
receive conference tone. To forward all your calls under any condition to another station:
• Make another call or press the CONF key to join all parties.
• Repeat the last step until all parties are added. • Dial 601 plus the extension or group number.
• Receive confirmation tone and hang up.
NOTE: When attempting to add another party to the conference and you are
not able to reach the desired person, hang up. Simply press the CONF key NOTES:
again to return to your previous conversation. 1. If the Hot Keypad feature has been turned off, you must first lift the hand-
set or press the SPEAKER key before you begin dialing.
To drop a party from your conference call: 2. The station that receives a Forwarded All call can transfer the call to the
forwarded station. This is useful when you are expecting an important
• Press CONF and dial the extension or line number that is to be dropped. call but you do not wish to be disturbed by other calls.
• Press CONF again to reestablish the conference. 3. When a station user places his/her keyset in Forward All mode and
he/she does not have a FORWARD ALL key, the TRANSFER key will
NOTE: To leave the conference, hang up. Control is passed to the next inter-
light to indicate Forward All has been set and calls to this station have
nal station. If there are no internal stations and you wish to leave outside
been transferred elsewhere.
lines connected together in a trunk to trunk conference, press the CONF key
plus the CALL button that the call appears on or follow the instructions to
drop a party and use your extension number. When they hang up, the lines FORWARD BUSY
will release automatically. Press CONF to rejoin a trunk to trunk conference. To forward calls to another station when you are on the phone:

CONFERENCE SPLITTING [iDCS 500 L/LE VERSION ONLY] • Dial 602 plus the extension or group number.
• Receive confirmation tone and hang up.
If you are the controlling party of a conference and your keyset has the Auto
Hold feature turned on (See Customizing Your Keyset) and all of the outside NOTE: If the Hot Keypad feature has been turned off, you must first lift the
lines involved in the conference appear as buttons on your keyset, you can handset or press SPEAKER before you begin dialing.
split the conference into separate calls as follows:

• Press any one of the outside line buttons. That outside line will remain FORWARD NO ANSWER
steady green to indicate you are still connected to it. All other outside To forward calls to another station when you do not answer:
lines in the conference will be placed on system hold at your keyset. All
intercom callers in the conference will be disconnected. You may now • Dial 603 plus the extension or group number.
speak with each caller privately and transfer them as usual or reestab- • Receive confirmation tone and hang up.
lish another conference.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.

22 23
FORWARD BUSY/NO ANSWER FORWARD DND
If you have both a Forward on Busy destination and a Forward No Answer To forward your phone when you activate DND.
destination programmed, you may set both of these at the same time:
• Dial 607 plus the extension number or group number.
• Dial 604. • Receive confirmation tone and hang up.
• Receive confirmation tone and hang up.
NOTE:
NOTE: If the Hot Keypad feature has been turned off, you must first lift the 1. If the Hot Keypad feature has been turned off you must first lift the hand-
handset or press the SPEAKER key before you begin dialing. set or press the SPEAKER key before you begin dialing.

FORWARD FOLLOW ME CALL FORWARD OPTIONS

When you want all calls to your extension forwarded to the extension where A display keyset may review or change call forward options and destina-
you are now: tions. Call forward access can be done via the keypad or by accessing the
keyset display features. To review or change call forward options:
• Dial 605 plus your extension number.
• Receive confirmation tone and hang up. • Press TRANSFER 102.
• Dial 0-6 to select the forward type (e.g., 1) OR
If you want a specific extension's calls forwarded to your phone (Remote Call
Press UP or DOWN to select the forward type
Forward):
Press the right soft key to move the cursor
• Dial 605 plus the desired extension number. • Dial the destination number (e.g., 202) OR
• Receive confirmation tone and hang up. Press UP or DOWN to select the destination
Press the right soft key to move the cursor
NOTE: If the Hot Keypad feature has been turned off, you must first lift the • Dial 1 to set OR
handset or press the SPEAKER key before you begin dialing. Press UP or DOWN to select YES or NO
• Press TRANSFER to store and exit
FORWARD TO AN EXTERNAL NUMBER
To forward outside calls to a number outside of your business, you must STATION CALL PICKUP
have a FWD EXTERNAL button on your keyset. To pick up (answer) a call ringing at another station, lift the handset and dial
65 plus the extension number of the ringing phone.
• While on-hook, press TRANSFER and then dial 102.
• Dial 6. NOTE: If the Hot Keypad feature has been turned off, you must first lift the
• Dial the outside line access code followed by the telephone number that handset or press the SPEAKER key before you begin dialing.
you want.
• Press TRANSFER to store. GROUP CALL PICKUP
• Press FWD EXTERNAL to turn the feature on and press it again to turn To pick up (answer) a call ringing in any pickup group, lift the handset and
the feature off. dial 66 plus the desired group number 01–20 or press the flashing GROUP
NOTES: PICKUP key if available.
1. External Call Forward will cancel all other call forwarding instructions. NOTES:
2. If the Hot Keypad feature has been turned off, you must first lift the hand- 1. A group pickup key can have an extender for a specific pickup group.
set or press the SPEAKER key before you begin dialing. 2. If the Hot Keypad feature has been turned off, you must first lift the hand-
3. Intercom calls to your station may be forwarded to an external number set or press the SPEAKER key before dialing the access code.
outside your business, if your installation company has enabled this fea-
ture.

24 25
MY GROUP PICKUP
If desired, a new access code can be assigned to pickup ringing calls in the NETWORK FORWARDING
same pickup group as you are in. Like “66” above except you do not need
to dial the desired group number. See your installation company for the If you system is equipped with the iDCS 500 LE version of software or
assigned access code. MY GROUP PICKUP: __________________. iDCS 100 Enhanced Software, and your system is networked with another
system, there are 3 types of forwarding that must be used when you want to
forward calls to a station that is located in another system on your network.
PRIVACY RELEASE [iDCS 500 L/LE VERSION ONLY] These forwarding types are described below.
This feature will allow another station to join in our conversation by releas-
ing privacy on the C.O. from your phone. CALL FORWARD UNCONDITIONAL
To Release Privacy: To forward all your calls to a station in another system on your network:
• Lift the handset and dial 608 plus the extension or group number.
While you are talking on a C.O. line and you wish to have other internal par- • Receive confirmation tone and hang up.
ties (or up to three) join the conversation.
—OR—
To cancel Call Forward Unconditional, lift the handset and dial 600—
• Press the PRB key (the PRB key will light steady red). Inform the other dial another forward code, e.g., 604.
party that he/she may now join the conversation.

After the other party (or parties) has joined the conversation and you wish
CALL FORWARD BUSY
to return privacy to the line so that no one else can join the conversation, To forward calls to a station in another system on your network when you
press the PRB key a second time, the PRB key LED will be off. are on the phone:
• Lift the handset and dial 609 plus the extension or group number.
To Join a Non-Private Conversation:
• Receive confirmation tone and hang up.
When someone has informed you that you can join a conversation:
—OR—dial anoth-
To cancel Call Forward Busy, lift the handset and dial 600—
• Press the C.O. line key that he/she has indicated. er forward code, e.g., 604.
OR
• Dial the C.O. line number that he/she has indicated. CALL FORWARD NO RESPONSE
To forward calls to a station in another system on your network when you do
not answer:
• Lift the handset and dial 60* plus the extension or group number.
• Receive confirmation tone and hang up.

—OR—
To cancel Call Forward No Response, lift the handset and dial 600—
dial another forward code, e.g., 604.

26 27
 • The A key is not used.
DIALING FEATURES •
•
The B key inserts a flash.
The C key inserts a pause.
• The D key is used for pulse to tone conversion. If your system uses
SPEED DIALING rotary (or pulse) dialing C.O. lines, pressing D while entering a speed
You can dial a preprogrammed telephone number stored in the system-wide dial number causes all subsequent digits to be sent as DTMF tones.
speed dial list of numbers 500–999 or from your personal list of numbers • The E key is used to hide digits. Display keyset users may want to hide
00–49: some speed dial numbers so that they will not show in the display. When
you are entering a telephone number, press E. All subsequent digits will
• With the handset on-hook, press the MEMORY key or dial 16. be hidden. Press E again to begin displaying digits.
• Dial the desired speed dial number. • The F key is used to enter a name. See Personal Speed Dial Names
• The telephone number is automatically dialed for you. under Display Features.
• Use the HOLD key to clear a speed dial number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing. ONE TOUCH SPEED DIALING
You may assign any speed dial number to an already existing One Touch
PROGRAMMING PERSONAL SPEED Speed Dial button for quick and easy dialing of frequently used numbers.
DIAL NUMBERS • While on-hook, press TRANSFER and then dial 107.
You can program frequently dialed telephone numbers in a personal speed • Press a One Touch Speed Dial button.
dial list. A station may be assigned up to fifty numbers, 00–49. See your sys- • Dial the speed dial number (00–49 or 500–999) that you want assigned
tem administrator to determine the amount assigned to your station. to this button.
• Press TRANSFER to store your selection.
• While on-hook, press TRANSFER and then dial 105.
• Dial a speed dial number (00–49). To call this telephone number, just press the One Touch Speed Dial button.
• Dial a line or line group access code.
• Dial the telephone number to be stored (24 digits maximum). It can in- NOTE: If the Hot Keypad feature has been turned off, you must first lift the
clude #, ✱, FLASH and PAUSE. handset or press the SPEAKER key before you begin dialing.
• Press TRANSFER to store the number.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the
LAST NUMBER REDIAL
handset or press the SPEAKER key before you begin dialing. To redial the last telephone number you dialed, press the REDIAL key or dial
19.
For the purposes of programming speed dial numbers, the programmable
keys are known as A, B, C, D, E and F and are defined below. NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the hand-
8D KEYSET DEFAULT set or press the SPEAKER key before you begin dialing.
A B PROGRAMMING 2. Redial does not apply to intercom calls.
KEYS LAYOUT
28D KEYSET
18D KEYSET C D VOLUME
DEFAULT
PROGRAMMING E F Transfer
KEYS LAYOUT A C E
Transfer Speaker
Speaker
B D F

28 29
 NOTES:
MANUAL RETRY WITH REDIAL 1. If you make another call, auto-redial is canceled.
[iDCS 500 L VERSION] 2. To cancel a retry, lift and replace the handset.
While you are on an outside call listening to a busy signal and you want to
redial the same number dialed. PULSE TO TONE CHANGEOVER
• Press the REDIAL key. When making an outside call on a dial pulse line, press #. All digits dialed
after the # with be sent as tones.
This will hang up your existing call and manually redial the same number
dialed. You can repeat this operation for a limited number of attempts.
MEMO REDIALING [iDCS 500 L/LE VERSION ONLY]

SAVE NUMBER WITH REDIAL When you are calling directory information, you can store the number you
are given using the SAVE feature. There is no need for pencil and paper.
To save the number you just dialed for later use, press the SNR key before
hanging up. • While you are talking on an outside call, press SAVE.
• Dial the telephone number as it is dictated to you on the key pad.
To redial this saved number at any time, press the SNR key or dial 17. The
same line will be selected for you. • Press SAVE to store the number.

NOTES: To dial the number, press the SNR button. It will select the same line and dial
1. If the Hot Keypad feature has been turned off, you must first lift the hand- the stored number. If necessary, you can select a different line and then
set or press the SPEAKER key before you begin dialing. press the SNR button.
2. The saved telephone number is stored in memory until you save anoth-
er number.
3. Redial does not apply to intercom calls.

CHAIN DIALING
You may manually dial additional digits following a speed dial number or
chain as many speed dial numbers together as required:

• After the first speed number is dialed, press MEMORY again and dial
another speed number OR manually dial additional digits following a
speed dial number.

AUTOMATIC REDIAL/RETRY
When you are making an outside call and you receive a busy signal, the sys-
tem can automatically redial the number for you. It will automatically redial
at a pre-programmed interval for up to 15 attempts.

• When you hear a busy signal, press the RETRY button.

• The system will reserve the line and automatically redial the same num-
ber for you. You will hear the call being made through the keyset speak-
er. The microphone is muted.
• When the called party answers, lift the handset or press the flashing
SPEAKER to begin speaking.

30 31
 MEET ME PAGE
PAGING AND MESSAGING • Lift the handset.
• Press the Meet Me Page (MMPG) key or dial 54.
MAKING AN INTERNAL PAGE •
•
Dial the desired zone number.
After the attention tone, instruct the paged person to dial 56.
To make an announcement through the keyset speakers: • Press WAIT or TRANSFER.
• Lift the handset. • Remain off-hook until the person dials 56 from any phone.
• Press the PAGE key or dial 55. • The paged person will be automatically connected with you.
• Dial the desired zone number 0, 1, 2, 3 or 4.
• After the attention tone, make your announcement. CALL PARK AND PAGE
When you have an outside call for someone who is not at his/her desk, you
NOTE: If you have a dedicated page zone key, it is not necessary to press can park the call prior to paging. The iDCS 500 offers two different methods:
PAGE and dial a zone number.
MANUAL PARK ORBITS
MAKING AN EXTERNAL PAGE • While in conversation, press the PARK button.
To make an announcement through the external paging speakers: • Entered a desired orbit number (0-9), if the orbit number is busy dial
another orbit number. Display users can press ✱ to automatically place
• Lift the handset. the call in any available orbit number and see the number in the display.
• Press the PAGE key or dial 55. • Remember the selected orbit number.
• Dial the desired zone number 5, 6, 7 or 8. • Replace the handset when finished.
OR • Lift the handset and make a page announcement as previously
Dial 9 to page all external zones. described (example: “John Smith park two”).
• After the attention tone, make your announcement.
To retrieve a parked call from orbit:
NOTE: If you have a dedicated page zone key, it is not necessary to press • Press the PARK button and dial the announced orbit number (0-9).
PAGE and dial a zone number. • You will be connected to the parked call.

ALL PAGE NOTES:

1. You must have a PARK button or park access code to retrieve and place
To page all designated keysets and external speakers at the same time: calls in park orbits.
• Lift the handset. 2. If the parked call is not retrieved within a pre-programmed period of time,
• Press the PAGE key or dial 55. it will recall your keyset and have a slow flashing amber light. You can-
• Dial ✱ or press the ALL PAGE key. not park and page intercom calls.
• After the attention tone, make your announcement. 3. If the Hot Keypad feature has been turned off, you must first lift the hand-
set or press the SPEAKER key before you begin dialing.
NOTE: The LED on the PAGE key will only light when an All Page is in
progress. AUTOMATIC PARK WITH PAGE KEY
• While in conversation, press the PAGE button. The call is automatically
parked at your station.
• Receive page tone and dial a desired page zone number.
• Make announcement indicating your extension number or the line num-
ber. Hang up.

32 33
To retrieve an automatically parked call: • Your MESSAGE light will turn off when all messages have been re-
• Dial 10 plus the number that was announced. If you have a PAGPK key, turned.
press it and dial the number that was announced. If you have a PARK
key, press it and dial the announced orbit number. NOTES:
• You will be connected to the parked call. 1. Display keyset users can view message indications and return them in
any order. See Viewing Message Indications under Display Features.
NOTES: 2. If the Hot Keypad feature has been turned off, you must first lift the hand-
1. If the call is not retrieved within a pre-programmed period of time, it will set or press the SPEAKER key before you begin dialing.
recall your keyset and have a slow flashing amber light. You cannot park 3. If a message has been left at your keyset by a keyset in Auto Answer,
and page intercom calls. you must manually cancel the message after it has been returned.
3. If the Hot Keypad feature has been turned off, you must first lift the hand-
set or press the SPEAKER key before you begin dialing. PROGRAMMED MESSAGES
When you will be away from your phone for any length of time, you can leave
SETTING A MESSAGE INDICATION a programmed station message. Display stations calling you will see this
When you are calling another station and no one answers or you receive a message and be informed of your status or follow your instructions.
busy signal, you can leave a message indication:
• Dial 48 plus any of the message codes (01–30) listed on the back of this
• Press the MESSAGE key or dial 43 and receive confirmation tone. user guide.
• Hang up. The MESSAGE key on the called station will light. Standard • To cancel any of these messages you might have selected, dial 48 plus
telephones receive special dial tone as a message indication or a lit 00.
message lamp, if the phone is equipped with one and they are connect- • Press TRANSFER to exit and store your selection.
ed to an 8MWSLI card or a 16MWSLI card on the system.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
NOTES: handset or press the SPEAKER key.
1. A station can have up to five message indications. You can have multiple programmed message keys (PMSG) and each one
2. If the Hot Keypad feature has been turned off, you must first lift the hand- can have a different message code:
set or press the SPEAKER key before you begin dialing.
• Press any programmed message (PMSG) button. The message is set
CANCELING MESSAGES •
and the button will light red. Press the button again to turn off.
Pressing another programmed message (PMSG) button will turn the
To cancel a message indication that you left at another station, dial 42 plus
previous one off and set a different programmed message.
the extension number of the station at which you left a message.

To cancel all message indications left at your keyset, dial 42 plus your exten-
sion. Your MESSAGE light will go out.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.

RETURNING MESSAGES
• Press the MESSAGE key or dial 43. The first station that left a message
will be called automatically. If that station does not answer, your MES-
SAGE light will stay on.
• Repeat until all messages have been returned in the order received.

34 35
 ESTABLISHED CALL PICKUP
CONVENIENCE FEATURES [iDCS 500 L/LE VERSION]

To pick up an established call in progress at a single line extension con-

DO NOT DISTURB nected to a computer modem on your PC.
Use this feature when you want to block calls to your keyset.
• Press the EP key for that station on your keyset and the call is automat-
• While on-hook, press the DND key or dial 401. The DND key lights ically moved to your keyset.
steady red to remind you of this mode. • The single line extension on your modem will be disconnected.
• To cancel DND, press the DND key again or dial 400. The DND light
turns off. You can make calls while in the DND mode. NOTE: You must have an assigned (EP key) button on your regular keyset,
for the single line station.
NOTES:
1. If the Hot Keypad feature has been turned off, you must first lift the hand-
set or press the SPEAKER key.
APPOINTMENT REMINDER/ALARM
2. If you place your keyset in DND mode and you do not have a DND key, CLOCK
your TSI key will flash to indicate DND status.
This feature works like an alarm clock. Use it to remind yourself of an ap-
pointment later in the day (TODAY ONLY) or as a daily reminder every day
ONE TIME DND (DAILY). You can set up to three alarms. Each one can be either a TODAY
If you are on a call and you do not wish to be interrupted while on that call, ONLY or a DAILY alarm.
you can press the DND key and place your station in Do Not Disturb. When
you hang up at the end of the call, DND will be automatically canceled and When the alarm rings, you will hear three short rings repeated three times.
your keyset will be able to receive new calls. This feature requires a DND Lift the handset to answer the alarm. If you do not, the alarm will alert you
key. two more times at five minute intervals.

To set alarms:
MUTE
You can mute the handset transmitter or the microphone during any conver- • Press TRANSFER and then dial 112.
sation: • Dial the alarm number 1, 2 or 3.
• Dial the time at which you want the alarm to sound. Enter the time as
• Press the MUTE key. It will light red. HHMM (hours and minutes) using the 24 hour clock.
• To resume speaking, press the MUTE button again. The light turns off. • Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.
• Press TRANSFER to save.
BACKGROUND MUSIC • Repeat for each alarm if needed.
When a music source is supplied, you may listen to music through the To cancel individual alarms:
speaker in your keyset:
• Press TRANSFER and then dial 112.
• While on-hook, press the HOLD button to hear music. • Dial alarm number 1, 2 or 3.
• Press the HOLD button again to turn music off. • Press the HOLD key.
You can set the level of background music by using the VOLUME keys while NOTE: Display keysets can show a reminder message. See Alarm Remind-
listening to the music. This does not affect the speakerphone level. er Messages under Display Features.

36 37
ANSWERING THE DOOR PHONE GROUP LISTENING
When you are programmed to receive calls from a door phone: When you are engaged on a call and you are using the handset, you may
want other people to hear the distant party’s voice over the speaker:
• You will receive three short rings repeated.
• Lift the handset or press ANS/RLS key. You are connected to the door • Press the LISTEN key to turn on the speaker. The microphone is not in
phone. use, so the distant party does not hear other parties present in your of-
• If an electric door lock release is installed, dial 13 to unlock the door. fice.
• Press LISTEN again to turn the speaker off and resume private conver-
CALLING THE DOOR PHONE/ROOM sation.
• Repeat if necessary.
MONITOR NOTE: Depending on speaker volume and the acoustics of your office, it
You may call the door phone and listen to what may be happening outside may be advisable to turn the group listening feature off before hanging up.
or in another room. This will eliminate a momentary squeal.
• Dial the extension number of the door phone.
• You will be connected to the door phone and you can listen or have a ACCOUNT CODES [iDCS 500 M VERSION & iDCS 100]
conversation. When equipped with optional equipment, your system will allow calls to be
• If an electric door lock release is installed, dial 13 to unlock the door. charged to a specific account:
NOTE: If the Hot Keypad feature has been turned off, you must first lift the • During any outside C.O. call, press the account (ACCT) key.
handset or press the SPEAKER key. • Enter the account code (maximum 12 characters including ✱ and #).
Press the ACCT key again. Your conversation will not be interrupted.
EXECUTIVE/SECRETARY HOT LINE NOTE: If you make an error before you complete the account code, press
If programmed, an executive and a secretary can have a hot line between the ACCT key twice and redial the correct code. Only the last account code
them. When the executive station is in the DND mode, all of its calls will ring dialed will be printed.
the secretary station.

• Either person can press the BOSS key to make a voice call to the other ACCOUNT CODES [iDCS 500 L/LE VERSION]
station. When equipped with optional equipment, your system will allow calls to be
• Using the hot line will override DND at the other station. This key will light charged to a specific account.
red when the other station is in use.
• During any outside C.O. call, press the account (ACC) key.
To transfer a call to a Boss in DND: • Enter the 3 digit account code bin number when prompted, OR
If your key has an extender of 000 enter the account code (maximum 12
• Press the TRANSFER key followed by the BOSS key. characters including ✱ and #) and press ACC000 again, OR
• Wait for the BOSS to answer to announce the call and hang up to com- If your key has an extender other than 000 (001~999) account code con-
plete the transfer OR tained in that bin will automatically be entered for your.
• Hang up to complete a blind transfer after pressing the BOSS key.

38 39
LOCKING YOUR KEYSET When you receive an OHVA and secure OHVA is ON, you will hear the
announcement in the handset receiver, if you are using the handset. If
You can lock your keyset to control misuse of your phone while you are secure OHVA is OFF then you will hear the announcement on the speaker,
away. You can unlock it when you return. Your default station passcode is if you are talking on the handset. If you are using the speakerphone the
1234. announcement will always be heard through the speaker.
1 2
0
LOCKED LOCKED To make an off-hook voice announcement:
UNLOCKED
OUT GOING ALL CALLS

NO • Dial the extension number or press the DSS key.

Make outsid e calls YES NO
ACCESS DENIED • When you receive a busy signal, press the OHVA key.
• After the attention tone, begin speaking.
Receive outsid e calls YES YES NO • Finish the call by replacing the handset or pressing the ANS/RLS key.
• Press the flashing CALL button on your keyset. This will place the orig-
Make intercom calls YES YES NO
inal party on hold and allow you to talk to the announcing party.
Receive intercom • To return to your first party, press the key corresponding to your original
YES YES NO call. This will disconnect the OHVA call.
calls

NOTES:
• While on-hook, press TRANSFER and then dial 100. 1. When you are voice announcing to a station close to you, use the hand-
• Dial your four digit station passcode. set to avoid an echo effect.
• Dial 1 to locking outgoing, 2 for locked all calls, or 0 to unlock. 2. You cannot off-hook voice announce to single line telephones.
• Press TRANSFER to store your selection.
If your keyset is associated with a DCS 32 Button Add-On Module, you can
receive Executive OHVA calls. Executive Off-Hook Voice Announce allows
MANUAL SIGNALLING you to engage in conversation on your keyset and simultaneously receive
[iDCS 500 L/LE VERSION ONLY] and reply handsfree to an OHVA through your DCS 32 Button Add-On Mod-
Use this feature when you want to send a brief 500ms ring burst to another ule (AOM). Use caution because the conversation through the AOM may
station, regardless of the status of your phone (on-hook, off-hook, hands- possibly be heard by the caller on the keyset. When you receive an execu-
free, DND, or ringing). tive OHVA through your AOM:

To send a signal to another station: • Reply by speaking in the direction of the microphone in the AOM unit.
• Adjust the volume with the VOLUME keys on the AOM unit.
• Press the Manual Signalling (MS) key. • Press the SPK key on the AOM to disconnect the announcing party.
• You may press the MS key repeatedly to send multiple signals to the
designated station. NOTES:
1. Executive off-hook voice announce can only be accomplished when an
NOTE: Your phone must have a Manual Signalling (MS) key with a sta- AOM is attached to your phone.
tion number extender assigned to it. 2. If the MUTE key on the AOM is lit, you must press the AOM’s SPK key
to answer the OHVA call.
OFF-HOOK VOICE ANNOUNCE
Keysets may receive a voice announcement while on another call. The call- OHVA BLOCK
ing station must have an OHVA key. When you are in DND, you cannot Your keyset can be programmed with an OHVA Block (BLOCK) key. Press-
receive OHVA calls. The OHVA feature will work with intercom and trans- ing this key will prevent anyone from making an OHVA to you until you press
ferred calls. the button again and cancel the blocking.

40 41
OHVA REJECT
Your keyset can be programmed with an OHVA Reject (REJECT) key.
CUSTOMIZING YOUR KEYSET
Pressing this key while receiving an OHVA call will disconnect the voice an-
nouncing party and return you to your original call. AME PASSWORD
This feature allows people using the AME feature to enable password pro-
IN GROUP/OUT OF GROUP tection. This will prevent unauthorized people from listening to your mes-
If your keyset is assigned to a station ring group, you can remove your key- sages being left. The passcode is the same as your station passcode. This
set from the group and then put it back in. While you are out of the group, feature only applies if there is a CADENCE card installed in the system and
you can receive calls to your extension number but not calls to the group your keyset has a programmed AME key.
number. If you have an IN/OUT key:
• With the handset on-hook, press TRANSFER and then dial 110.
• Press the IN/OUT key. It will light red when your keyset is in the group. • Dial 101 to turn on AME PASSCODE or 100 to turn it off.
• Press the IN/OUT key again to exit the group and turn the light off. Re- • Press TRANSFER to store your selection.
peat as necessary.

If you do not have an IN/OUT key:

AUTO CAMP-ON [iDCS 500 L/LE VERSION ONLY]
This option allows intercom calls to be automatically camped on, if possible,
• Dial the IN/OUT access code number ________________ plus 0 to exit when a busy station is called.
the group or 1 to enter the group.
• With the handset on-hook, press TRANSFER and then dial 110.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the • Press 081 to turn CAMP-ON on or 080 to turn it off.
handset or press SPEAKER key. • Press TRANSFER to store your selection.
The IN/OUT key can include an extender to indicate the specific group that
this key will affect. This means that if you are in multiple groups, you can de-
SELECT RING TONE
cide for which groups you will receive calls. Each keyset user can select any one of eight ring frequencies:

• While on-hook, press TRANSFER and then dial 111.

• Dial 1–8 or press the UP and DOWN keys to hear each tone.
• When you hear the tone that you prefer, press TRANSFER to save it.

NOTE: Specific lines or stations may be programmed to ring with a dif-

ferent tone than what you have selected for your keyset.

CHANGE YOUR PASSCODE

From the factory, your station passcode is 1234. You can change your sta-
tion passcode whenever you desire.

• While on-hook, press TRANSFER and then dial 101.

• Dial your old passcode.
• Dial a new passcode (must be four characters). You can use 0–9.
• Redial the new passcode to verify. If successful, you will hear two beeps.
Four beeps indicate an incorrect code. Reenter the code again.
• Press TRANSFER to store the new passcode.

42 43
 ing the C.O. line number, trunk group access code, intercom number or fea-
SET ANSWER MODE ture access code. To activate this feature:
You can receive internal calls in one of three modes (see Answering Intercom
Calls under Intercom Calls for descriptions): • With the handset on-hook, press TRANSFER and then dial 110.
• Dial 031 to turn the Hot Keypad on or 030 to turn it off.
• While on-hook, press TRANSFER and then dial 103. • Press TRANSFER to store your selection.
• Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.
• Press TRANSFER to store your selection.
KEY CONFIRMATION TONE
NOTE: When your keyset is programmed for Auto Answer and you have For- You can hear a short beep (confirmation tone) each time you press a button
ward No Answer (FNA) turned on, you must answer screened transfers by on the dial pad. This tone can be turned on or off.
pressing the ANS/RLS key before your FNA timer expires or the call will for-
ward. • While on-hook, press TRANSFER and then dial 110.
• Dial 040 to turn tones off or 041 to turn tones on.
• Press TRANSFER to store your selection.
AUTOMATIC HOLD
While on an outside call, pressing a line key, route key or a flashing CALL
button will automatically put your call on hold and connect you to the next
REJOINING A PAGE
call. This feature can be turned on or off at your keyset. This feature allows you to hear the remaining portion of an ongoing internal
page after you return your keyset to idle. To enable this feature:
• With the handset on-hook, press TRANSFER and then dial 110.
• Dial 001 to turn Automatic Hold on or 000 to turn it off. • With the handset on-hook, press TRANSFER and then dial 110.
• Press TRANSFER to store your selection. • Dial 051 to turn this feature on or 050 to turn it off.
• Press TRANSFER to store your selection.
NOTE: Intercom calls can be automatically put on hold by pressing TRANS-
FER. RING PREFERENCE
HEADSET OPERATION This feature automatically answers ringing calls when you lift the handset or
press the ANS/RLS key. This method will always answer calls in the order
Keyset users can switch between headset mode and handset mode. When they arrived at your keyset. When you turn ring preference off, you must
using headset mode, press the ANS/RLS key to answer and release calls. press the flashing button to answer a call, allowing you to answer calls in the
• With the handset on-hook, press TRANSFER and then dial 110. order you choose.
• Dial 021 to use the headset or 020 to use the handset. • With the handset on-hook, press TRANSFER and then dial 110.
• Press TRANSFER to store your selection. • Dial 061 to turn ring preference on or 060 to turn it off.
Your keyset may be equipped with a Headset mode key. If it is so equipped • Press TRANSFER to store your selection.
pressing this key while the light is out will cause the keyset to enter headset
mode and the light will illuminate to indicate this. Pressing the key while the
light is lit will cause the keyset to return to handset mode and the light will
go out.

HOT KEYPAD
On your phone system your keyset’s keypad can be made “live” or “hot” so
that it is not necessary to lift the handset or press the SPEAKER key before
you begin dialing. Calls can be made and features activated by simply dial-

44 45
DISPLAY SPEED DIAL NAME
[iDCS 500 L/LE VERSION]
DISPLAY FEATURES
This option allows you to view the name associated with a speed dial num-
ber as it is dialed.
INTERACTIVE DISPLAY KEYS
The three keys below the display are substitutes for dedicated feature keys
• With you handset on-hook, press TRANSFER and then dial 110. and access codes. Pressing one of these keys has the same effect as press-
• Press 111 to turn DISP SPDNAME on or 110 to turn it off. ing a programmable key. These keys are called soft keys as their functions
• Press TRANSFER to store your selection. are not fixed. They change to present you with the best options for that call
condition. The use of soft keys allows the programmable keys to be used for
CALLER ID REVIEW ALL more DSS and speed dial keys.
[iDCS 500 L/LE VERSION ONLY] The SCROLL key is used to display options available to the user at a partic-
ular time or during a specific procedure. Press this key once while in the idle
This feature allows display keyset users to review Caller ID information for
state to view the three main categories available.
calls sent to their stations. This list can be from ten to fifty calls in a first in,
first out basis. The list includes calls that you answered and calls that rang 201: STN NAME
your station but that you did not answer. When reviewing this list, you can CALL OTHER ANS
press one button to dial the person back. The system must be using LCR to
dial the stored number. ANSWER: Guides you through the options to answer calls.
OTHER: Guides you through features other than making or answering calls.
• With you handset on-hook, press TRANSFER and then dial 110. CALL: Guides you through the options to make a call.
• Press 121 to turn CID REVIEW ALL on or 120 to turn it off.
• Press TRANSFER to store your selection. Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press
the SCROLL key to display additional options available under each of the
SECURE OHVA [iDCS 500 L/LE VERSION ONLY] three main categories. The symbol ➡ displayed as the last character on the
lower line of the display indicates that there are additional options. Press the
This option allows you to receive OHVA calls via the speaker while you are
SCROLL key to display these additional options.
on the handset.
User instructions will be displayed in lower case letters. Options assigned to
• With you handset on-hook, press TRANSFER and then dial 110.
soft keys will be in upper case letters.
• Press 131 to turn AUTO CAMP-ON on or 130 to turn it off.
• Press TRANSFER to store your selection.
DIRECTORY INFORMATION
An 11 character directory name can be assigned to each extension number.
Display keyset users can view the name of the called or calling station before
answering.

Each outside line can have an 11 character directory name. Incoming calls
can be easily identified and answered with different greetings.

Outside and internal calls ringing to a station group will display [CALL FOR
xxx] where xxx is the station group number. This allows you to answer calls
directed to you differently than calls directed to your group.

46 47
CALL LOG CALL DURATION TIMER
[iDCS 500 when a LAN board is installed The system can be set to automatically time outside calls. A few seconds
and iDCS 100 ENHANCED VERSION] after you dial a telephone number, the timer appears in the display. It
To view the last five outside numbers that you dialed, press the LOG key. appears immediately for incoming calls. The call timer continues for the du-
This will display the last number that was dialed. Pressing the NEXT key ration of the call. Call duration times are displayed in minutes and seconds.
will scroll through all five numbers. Pressing the DIAL key will dial the num- If a call lasts longer than 60 minutes, the timer restarts.
ber currently displayed. Pressing the EXIT key will return the keyset to idle. You can press the TIMER key to manually begin timing a call. Press it again
• Press the NEXT key repeatedly to scroll through all five numbers. to stop timing. If you press it while the automatic timer is on, the call dura-
• Press the DIAL key to dial the number currently displayed. tion time is restarted.
• Press the EXIT key to return the keyset to idle condition.
AUTO TIMER
DIAL BY NAME Display keyset users may have the timer automatically start when they
answer incoming calls or after a short delay on an outgoing call.
Each station or speed dial number can have an associated directory name.
A station or speed dial number can be selected by scrolling alphabetically • With the handset on-hook, press TRANSFER and then dial 110.
through a directory name list. This on-line “phone book” allows the user to • Dial 011 to turn the auto timer on or 010 to turn it off.
look up and dial any station or speed dial number in seconds. • Press TRANSFER to store your selection.
• Press the DIR key (DIRECTORY).
• Select the directory you wish to use: PERS (personal speed dial num- TIMER FUNCTION
bers), SYS (system speed dial numbers) or STN (station names). Display keyset users may use this feature as a simple stopwatch.
• Dial the key on the keypad that corresponds to the first letter of the name
you wish to search for. • When the keyset is idle, press the TIMER button to start timing.
• Use the UP and DOWN arrows to scroll through the names. • Press the TIMER button again to stop timing.
• Press the DIAL soft key to dial the number. • Read the elapsed time in the display.
• Lift the handset and replace it. The display will return to date and time.
NOTE: A DIR key can have an extender to take you directly to one of the
above lists (PERS, SYS, or STN). VIEWING MESSAGE INDICATIONS
You can view all of your message indications before you return them:
CALL PROGRESS DISPLAYS • With the handset on-hook, press the MESSAGE key with the red flash-
During everyday call handling, your keyset display will provide information ing light.
that is helpful and in some cases invaluable. Displays like [CALL FROM 203], • The first station that left a message indication will be displayed.
[TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], • Press the UP and DOWN arrows to scroll through the stations that left
[Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and message indications. Use the soft keys to reply, clear or advance to the
[FWD ALL to 204] keep you informed of what is happening and where you next message.
are. In some conditions you are prompted to take an action and in other • Press the ANS/RLS key to return your keyset to the idle condition.
cases you receive directory information.

DISPLAY NUMBER DIALED ALARM REMINDER MESSAGES

When you use the alarm/appointment reminder feature, you create a 16
Display keysets begin showing digits as they are dialed. They will stay in the character reminder message. When the alarm rings, your message will ap-
display until the call duration timer comes on automatically or the TIMER pear instead of [ALARM REMINDER]. To program reminder messages:
button is pressed. If the call duration timer is not used, the number dialed will
be displayed until the call is released, transferred or put on hold. • Press TRANSFER and then dial 116.

48 49
• Dial the alarm number 1, 2 or 3.
• Dial the time you want the alarm to go off. Enter the time as HHMM
PERSONAL SPEED DIAL NAMES
(hours and minutes) using the 24 hour clock. Each personal speed dial number can have an 11 character name assigned
• Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type. to it. This name is used to select the speed dial bin when you are dialing by
• Write your message using the dial pad keys. Each press of a key selects directory.
a character. Pressing the next key moves the cursor to the next position.
• Press TRANSFER and then dial 106.
For example, if your message is “TAKE MEDICATION,” press 8 once to
• Dial the speed dial bin number 00–49.
get the letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.” Con-
• Write your message using the procedure described in Alarm Reminder
tinue selecting characters from the following table to complete your
Messages.
message.
• Press the TRANSFER key to store the speed dial name.
• Press the TRANSFER key to store the alarm and reminder message.
• Repeat for each speed dial bin if necessary.
• Repeat for each alarm if needed.

COUNT 1 2 3 4 5 STATION NAMES

You can assign an 11 character name to your keyset. This allows other dis-
DIAL 0 < > . ) 0 play keyset users to call you using the directory dial feature.
DIAL 1 space ? , ! 1 To program a station name:
DIAL 2 A B C @ 2 • Press TRANSFER and then dial 104.
DIAL 3 D E F # 3 • Enter the 11 character name using the procedure described in Alarm Re-
minder Messages.
DIAL 4 G H I $ 4 • Press TRANSFER to store the name.

DIAL 5 J K L % 5 MANAGING KEY ASSIGNMENTS

DIAL 6 M N O ^ 6 You can view your key assignments and add extenders to some of your pro-
grammable keys for easy one touch operation of frequently used features.
DIAL 7 P Q R S 7
• While on-hook, press TRANSFER and then dial 107.
DIAL 8 T U V ✱ 8 • Use the VOLUME keys to scroll through all of your programmable keys
OR
DIAL 9 W X Y Z 9 Press the programmable key to which you want to add the extender.
• When you reach a key listed below, dial the corresponding extender.
DIAL ✱ : = [ ] ✱
• Press TRANSFER to store and exit programming.
NOTES:
1. When the character you want appears on the same dial pad key as the Please refer to the Enhanced Display Programming Section provided by
previous character, press UP to move the cursor one space to the right. your installation company when requested for a complete list of descriptions
2. Other symbols are available for DIAL #. and extenders for any keys you may have programmed on your keyset.

To cancel an individual alarm and reminder message: NOTE: Confirm that the cursor is placed correctly before you enter the ex-
tender.
• Press TRANSFER and then dial 112.
• Dial alarm number 1, 2 or 3.
• Press the HOLD key.
• Press the TRANSFER key.

50 51
LCR WITH CLEAR TEXT MESSAGING [iDCS 500 L/LE VERSION ONLY]
When you are making an outside call using LCR and dial an incorrect digit, This feature allows two digital keyset users to respond to each other with
you can press the CLEAR soft key to reenter the telephone number. You do preprogrammed messages. After receiving an Off Hook Voice
not need to redial 9 to reaccess LCR. Announcement or Station Camp-On, you may respond with a text message
while continuing to talk and listen to your outside party. The other station
BACKSPACE WITH LCR [iDCS 500 L/LE ONLY] can view this message and take the appropriate action or respond back with
another text message.
If you misdial while using LCR, you can delete digits shown in the display by
pressing the BSPC soft key as many times as necessary. There are 25 messages (01-25) stored in system memory that can be sent
to another display keyset. Only the display keysets that are allowed in sys-
ADVANCED PROGRAMMED tem programming (MMC 318) will receive the TMSG softkey in the display
and use this feature.
MESSAGES [iDCS 500 L/LE SYSTEM ONLY]
This is an advanced form of the PROGRAMMED MESSAGE feature with Familiarization with the two digit message numbers you will use the most will
the ability to add an extender such as date or time. Example [RETURN make this procedure quick and easy. However if you do not know them, use
ON:Dec/24] or [RETURN AT:03:30p]. These are messages 26-30 and can the UP/DOWN key to scroll to the desired message, then press SEND.
be used in addition to 01-25 described in PAGING AND MESSAGING sec- The basics steps in text messaging are:
tion in this guide.
1. Press TMSG soft key to begin text messaging.
• With the handset on-hook, press TRANSFER and then dial 115. 2. Dial the 2 digit number for the desired message.
• Dial any message code (01-30) listed on the back of this user guide or 3. Confirm this is the intended message then press SEND.
press UP or DOWN to select any message you desire. Messages 26-30 4. Wait for a reply from the other station (steps 1, 2 & 3)
are used for inserting a date or time. If you select one of these mes- 5. When any station presses EXIT the displays at both stations return to
sages (26-30), your phone will wait for five more digits to be entered. At their previous call progress condition.
this point you will enter two digits for hour or month (01-23) and two dig-
its for day or minutes (00-59). The fifth and final digit to be entered is a At all times after step 1 you can talk and listen to your caller while repeating
✱ located on your dial pad to select “a” for A.M., “p” for P.M. or “/” for steps 2.
date. Depressing the ✱ button on your dial pad will scroll through these
three options (“a”, “p”, and “/”). The example on the following page will better demonstrate how to use Text
• Press TRANSFER to exit and store your selection. Messaging. In this example station 205 is making an off hook voice
announcement to station 205 who after hearing the announcement will
To cancel any of these messages: respond with a text message.
• With the handset on-hook, dial 48 plus 00, OR
STATION 201: LINDA STATION 205: JOHN
• With the handset on-hook press TRANSFER and then dial 115 plus 00
received a call on line 702 is talking on line 701
and TRANSFER again to exit.
Talking on line 702
702: 01:15 701: 05:25
CONF PAGE MUTE

Press TRANSFER
Transfer:
RETURN

52 53
Dial 205

205:busy CALLER ID
OHVA CAMP ON
! WHAT IS CALLER ID?
OHVA to 205 OHVA from 201 Caller ID is the name given to the telephone company-provided feature that
TMSG REJECT delivers the telephone number and sometimes the name of the person call-
ing your phone. There are two types of Caller ID; the first delivers the calling
party’s telephone number only and the second (sometimes referred to as
Wait for reply GIVE THE CALL “Deluxe” Caller ID) delivers both the calling party’s telephone number and
TMSG:01 SEND name as listed in the telephone directory.

The phone system can handle both types of Caller ID; in fact, in the case of
Dial 03 or press " twice number only delivery, the system can be programmed to insert a name for
a specific telephone number. However, even though you are paying to
ASK THEM TO HOLD receive Caller ID information, there are some circumstances that mean you
TMSG:03 SEND will not receive this information. The six most common reasons are listed
! below along with the display information that the system will provide.
ASK THEM TO HOLD Wait for reply PRIVATE The caller does not wish his/her name or number to be
TMSG EXIT revealed to you. This type of call can be stopped at the
! telephone company by dialing an access code on your
outside lines. This will redirect these PRIVATE calls to
702: 01:45 701: 05:55
an announcement that states that you do not wish to re-
CONF PAGE MUTE CONF PAGE MUTE
ceive calls that have had Caller ID blocked. The code to
block these calls can usually be found in the front sec-
tion of the telephone directory.

OUT OF AREA The caller is calling from an area that cannot provide
Caller ID information (for example, international calls) or
he/she is calling from a type of circuit that cannot pro-
vide Caller ID information, for example, some outbound
WATS lines.

PAYPHONE The caller is calling from a coin-operated telephone.

The telephone company will send this information as
there are no directory listings for pay phones. The num-
ber will be delivered as usual.

INVALID CID INFO This is a message that will be displayed when CID infor-
mation is sent on the line but was somehow corrupted.

NO CID RECEIVED This is a message that will be displayed when there was
no CID information sent on the line.

54 55
NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are
resources in the iDCS system required for receiving CID
VIEWING THE NEXT CALLER ID CALL
data. If there are no CIDDSP’s available at the time a In the event that you have a call waiting or a camped-on call at your keyset,
call comes in, this is the message you will see on your you can press the NEXT key to display the Caller ID information associated
display. with the call in queue at your keyset. Either the CID name or CID number will
show in the display depending on your Name/Number selection.
NOTE: The Caller ID features require optional software and/or hardware.
Please see your service and installation company for details. To view Caller ID information for calls that have been camped-on to your
keyset, press the NEXT key. If your keyset does not have a NEXT key, press
WHAT IS ANI? the CID key and then the NEXT soft key.

ANI (Automatic Number Identification) is a feature offered by some tele-

phone service providers that provides the calling party’s telephone number.
SAVING THE CALLER ID NUMBER
This service is only available on E&M Tie Lines on a T1, digital trunk. ANI is At any time during an incoming call that provides CID information, you may
similar to Caller Identification (CID) but the format and information of the press the SAVE key to save the CID number. If your keyset does not have a
calling person is different. CID uses FSK signalling and ANI uses DTMF sig- SAVE key, press the CID key, the SCROLL key and then the SAVE soft key.
nalling. Usually, with ANI, a calling party’s identity is the Listed Directory The system must be using LCR to dial the saved number.
Number (LDN) unless a separate bill-to-number has been specified, (in
which case the bill-to-number will be sent). Note that ANI does not provide REDIALING A SAVED CALLER ID
calling party NAME, only the number. The phone system can provide calling
number to name translation table. NUMBER
To redial a number that has been saved, press the SNR key or dial 17.
WHAT IS CLI? NOTES:
On ISDN circuits, calling party information is called CLI and is supported on 1. Your telephone system must have LCR correctly programmed to redial
both BRI and PRI type circuits on the iDCS. On BRI circuits the iDCS only the saved number.
supports number delivery and, like ANI, a name can be attached to the tele- 2. If the Hot Keypad feature has been turned off, you must first lift the hand-
phone number of frequent callers via the Caller ID translation table. On set or press the SPEAKER key before you begin dialing.
5ESS and NI2 PRI circuits both name and number support is provided on
the iDCS system. On a DMS100 circuit only number service is provided.
STORING A CALLER ID NUMBER
SELECTING YOUR CALLER ID At any time during an incoming call that provides CID information, you may
save the CID number as a speed dial number in your personal speed dial
DISPLAY list. To store a Caller ID number in a personal speed dial bin:
You can decide if you want to see the Caller ID name or Caller ID number in • Press the STORE key. The system displays the speed dial bin in which
the display. Regardless of which one is selected, you can press the NND the number was stored, OR
key to view the other pieces of Caller ID information. To select the type of • Press the CID key and then press the SCROLL key.
Caller ID information you wish to view first: • Press the STORE soft key.
• The system displays the speed dial bin in which the number was stored.
• With the handset on-hook, press TRANSFER and then dial 119.
• Dial 0 for CID options, 1 for ANI options, or 2 for CLI options. NOTE: Your telephone system must have LCR correctly programmed to re-
• Dial 0 if you do not wish to view CID information, 1 to view the NUMBER dial the saved number. If LCR is not being used on your system, you will not
first or 2 to view the NAME first. be allowed to STORE CID numbers.
• Press TRANSFER to exit and store your selection.

56 57
 Press SCROLL and then press STORE to save this number in a person-
INQUIRE CALLER ID PARK/HOLD INFO al speed dial bin.
If you are informed that an incoming call is on hold or has been parked for
you, you may view the Caller ID information before you retrieve the call. This NOTES:
may influence how you choose to handle the call. 1. Each keyset defaults with ten review bins. Please see your system ad-
ministrator to determine the number of bins assigned to your keyset.
From an idle keyset: 2. Your system must have LCR correctly programmed to allow you to DIAL
• Press the INQUIRE key, OR numbers from the review list or to STORE entries from the review list.
Press the CID key and then the INQUIRE soft key.
• Dial the trunk number.
• You may now answer the call by pressing the ANS key, OR
You may use NND to view more information about this call, OR
You can return to the idle condition by pressing IGNORE.

If you are on a call:

• Press the INQUIRE key. Your existing call will go on hold, OR

Press the CID key and then the INQUIRE soft key to place the first call
on hold.
• Dial the trunk number.
• You may now answer the call by pressing the ANS key, OR
You may use NND to view more information about this call, OR
You can return to the idle condition by pressing IGNORE.
NOTES:
1. If you are on an intercom call or you have Automatic Hold turned off, you
must finish the existing call or place it on hold before inquiring.
2. If you inquire about an outgoing call, you will receive a [call no longer
available] display.

REVIEWING PAST CALLER ID CALLS

This feature allows you to review CID information for calls sent to your key-
set. This list can contain 10–50 calls in a last-in, first-out basis. The list in-
cludes calls that you answered and calls that rang your keyset but that you
did not answer. When reviewing this list, you can press one button to dial
the person back. The system must be using LCR to dial the stored number.
To access the CID information stored in your REVIEW list:
• Press the REVIEW key, OR
Press the CID key and then press the REVIEW soft key.
• If you have entries in your review list, the most recent call will be shown
first.
• You can now CLEAR this entry, OR
Use NND to view more information about this call, OR
Press DIAL to call this person back, OR

58 59
 iDCS 64 BUTTON MODULE SVMi-4 / SVMi-8
WITH KEYSET This section describes how to setup your mailbox, and how to use the vari-
ous mailbox owner features. Please review this section carefully before you
The 64 button module is used when you need more programmable keys use your mailbox.
added to your keyset. The 64 red LED’s provide visual indication of calls and
features. The extra programmable keys are used exactly like the ones on Your voice mail box has the capability of storing private messages offers a
your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the number of options for sending or redirecting messages and provides sever-
size of the 64 button module allows for greater call status and faster call pro- al ways to notify you of new messages or calls.
cessing. The 64 button module does not support executive off-hook voice
announce (OHVA) and does not have a microphone. A maximum of two 64 This section can be used by mailbox owners from within the office or from
button modules can be assigned to any keyset. telephones outside the office. The basic operation is the same, but the
access method will be different. See the SVMi-4 Flow Chart or the SVMi-8
Telephone Keypad Interface Diagram for more details.

Note that some features and prompts detailed here may not be available to
all mailbox owners. See your system administrator if you have questions
about feature availability.

NOTE: The SVMi-4 works only with the iDCS 100 System. The SVMi-8
works with both systems, the iDCS 500 and the iDCS 100.

60 61
SVMi-4 FLOW CHART ACCESSING YOUR MAILBOX
Outside Callers
1 and 3 - While Listening to Messages 2 - While Recording Messages • Dial the phone number that will be answered by the SVM. The main
1 Play Messages 11 Previous Message 1 Review Recording greeting will answer.
2 Save Messages 3 Discard Messages 2 Stop Recording, Append • At the main greeting dial [#] plus your mailbox number (mailbox num-
4 Reply to Sender 5 Call Sender 3 Discard, Rerecord
6 Forward a Copy 7 Rewind 5 Secs bers will usually match your extension number.
6 SEND, Then Copy
8 Pause, Resume 9 Forward 5 Secs • Enter your personal mailbox password when prompted (the default
7 Rewind 5 Secs
99 Change Speed ✱ Cancel password is 0000).
77 Change Volume
0 Play Options 00 Msg Information
8 Pause, Resume
# Skip Messages ## Scan Messages
9 Forward 5 Secs Inside Callers
99 Change Speed
✱ Cancel • Dial the SVM Access Number or press the key assigned to ring
0 Play Options SVM [VMMSG].
MAILBOX MAIN MENU # SEND, NO Copies • Enter your personal mailbox password when prompted (the default
1 New Messages password is 0000).
2 Record and Send Message
3 Saved Messages Access your Mailbox from a Station Other than your Own
5 Personal Greetings 6 - Mailbox Admin
(or Checking a Mailbox Associated with a Different Station)
6 Mailbox Administration 1 Message Alert
# Personal Services 1 Enable / Disable • Press the [VMMSG] key or dial the SVM group number. You will be
4 Change Phone Number prompted to enter a passcode.
2 Pager Notification • Press [✱]. This will take you to the Main Auto Attendant Menu.
1 Enable / Disable
• Press [#] plus the mailbox number of your choice. You will be prompt-
4 Change Phone Number
5 - Personal # - Personal Admin ed to enter you password.
3 Deleted Messages
Greetings 1 Change Password
4 Undelivered Messages
Edit Mailbox 2 Record Name At this point the inside and outside callers follow the same instructions. You
Greeting 3 Enter Directory Name (V1.2 only) will hear a message stating the number of messages left in your mailbox.
You will then hear the Mailbox Owner Main Menu with the following options:

1 Listen to New Messages - See Listening to your Message.

2 Record and Send Message - See Sending Messages.
3 Review Saved Messages - See Listening to your Message.
5 Personal Greetings - See Personal Greetings.
6 Mailbox Administration - See Mailbox Administration.
# Personal Services - See Personal Services.
✱ Return to Main Menu.

62 63
64
1 & 3 While Listening 2 While Recording Messages 11 & 33 Group Messages
to Messages
1 2
Save Msgs 2 3 1 Stop 3 1 2 3
Save Discard Review Recording, Discard Urgent Callback Reminders
11
Message Messages Recording Append Rerecord Message Request
Previous Msgs

5 5
4 Call Sender 6 4 Schedule 6 4 5 6
Reply to Forward Delivery SEND, Private Fax
55 Future
Sender Deliver Fax Copy a Copy Options then Copy Messages Messages
Delivery

7 9 7 9 7 9
Rewind 5 Secs 8 Forward 5 Secs Rewind 5 Secs
8 Forward 5 Secs
8
Pause, Pause, Pause, Specific
77 99 77 99
Resume Change Volume Resume Change Speed Resume Sender
Change Volume Change Speed

✱ 0 # ✱ ✱ 0 #
Play Options Skip Messages 0 #
Cancel Cancel Cancel Play Message
Play SEND,
Executary 00 ## Executary Executary Options Inventory
Msg Information Scan Messages Options NO Copies

4 Access Manager Menu MAIN MENU 5 Personal Greetings

1 3 1 3
1 2 3 New Messages
2 Saved Msgs Primary
2 Call
Follow Me Call Record & Send Busy
11 33 No Answer Blocking
Blocking Message Greeting
Group New Msgs Group New Msgs Greeting Greeting
SVMi-8 TELEPHONE KEYPAD INTERFACE

5 6
4 5 6 4 5 6 4 Call Edit
Call Call Find Me Access Personal Mailbox Night Screening Personal
Forwarding Screening Manager Greetings Admin Greeting Greeting Greeting

7 7 7
Auto Set 8 9 Private 8 9 Edit 8 9
Night Pause, Access Access Pause, Mailbox Pause,
Intercept Resume Profiles Numbers Resume Greeting Resume

✱ 0 # ✱ 0 # ✱ 0 #
Cancel Play Play Access Exit Play Personal Cancel Play
Executary Options Coverage Executary Options Services Executary Options

# 7 Personal Admin # Personal Services 6 Mailbox Administration

2 3
3 1 Stored Weekly
1 2 3
1 2 Enter Workload Message Pager Deleted
Telephone Availability
Change Record Management Alert Notification Messages
Directory Numbers Schedule
Password Name
Name
5 6
4 5 6 4 Auto Play Auto Play
4 5 6 Place a Undelivered
Extended New Message
Direct Call Messages Messages
Prompting Information

7 8 9 7 8 9
7 8 9 Personal Pause, Pause, Broadcast
Pause, Admin Resume Resume Message
Resume

✱
✱ 0 # ✱ 0 #
0 # Cancel Cancel
Cancel Play Record a Play
Play Executary Executary
Executary Options
Options Reminder Options
65
 0 PLAY OPTIONS
GETTING STARTED
✱ EXIT TO AUTO ATTENDANT
Using your new mailbox is as simple as following a few simple spoken
instructions. First time users should read this section as a tutorial. The first # PERSONAL SERVICES
things to should do are:

• Access your mailbox - You already know how to do this. 1 or 3

• Record a personal greeting. Dial [5] from the Subscriber Main Menu.

For SVMi-8: LISTENING TO OLD OR NEW MESSAGES

Change your access code, record your name and enter your directory
name, dial [#7] from the Subscriber Main Menu. 1 Play / replay the message you just heard.
11 Play the previous message.
For SVMi-4: 2 Save the message you just heard and listen to the next message.
Change your access code, record your name and dial [#] from the 3 Delete the message you just heard and listen to the next message.
Subscriber Main Menu.
4 Reply to the message.
After you have completed the steps above your mailbox is set up and ready This will allow you to leave a message in the mailbox of the sender (if
to use. the sender has a mailbox on this system).
5 Return the call directly to the telephone number that left the message.
LISTEN TO YOUR MESSAGES This will work for internal and external callers, but Caller ID service is
If there are new messages in your mailbox your [VMMSG] key will be lit. Call needed to use this feature on an outside call.
the SVM by pressing this key, and when prompted enter your password. You 6 Forward the message and saves a copy.
will be at the Subscriber Main Menu. Select [1] to listen to new messages
The subscriber can be selected by dialing the mailbox number (nnn),
or [3] to listen to saved messages.
using the directory service (#) or you may also add comments and
leave it as a memo to yourself (##).
SUBSCRIBER MAIN MENU The Send and Copy Service (option 6) allows a user to send copies
of a message to multiple recipients easily. A different introduction
The following is a list of all the options available in the Subscriber Main
message may be left for each recipient.
Menu.
7 Rewind the message 5 seconds.
1 LISTENING TO NEW MESSAGES 77 Change playback volume of the recording.
11 GROUP NEW MESSAGES [SVMi-8 ONLY] There are two levels of volume during playback. Dialing this code will
2 RECORD AND SEND A MESSAGE toggle between the two levels.
3 LISTENING TO OLD MESSAGES 8 Pause or resume during message playback.
33 GROUP OLD MESSAGES [SVMi-8 ONLY] 9 Fast forward the message 5 seconds.
4 ACCESS MANAGER 99 Change playback speed of the recording.
5 PERSONAL GREETINGS There are two levels of speed during playback. Dialing this code will
6 MAILBOX ADMINISTRATION toggle between the two speeds.
8 PAUSE / RESUME 0 Play help options.
Pressing this key will play all the menu options available to you.

66 67
00 Hear the time and date, and sender's information of the message you 5 Schedule Future Delivery [SVMi-8 ONLY]
just heard. Sender information is not available on outside calls. 6 Send a Copy to Someone Else
# Move to the next message. This does not Save or Discard the current # Save the Recording
message - it is retained as new.
Setting Message Attributes [SVMi-8 ONLY]
## Scan. Plays first 7 seconds of a message then skips to next message.
This is similar to the scan button on a radio. It will allow you to find a If after recording a message you select [4] you can set up any combination
specific message quickly. To stop scanning press [1]. of the following delivery options:
✱ Cancel and return to previous menu.
1 Urgent Delivery
2 Return Receipt Requested
11 or 33 3
4
Request a Call Back
Private Delivery
5 Reply Required
GROUP NEW OR OLD MESSAGES [SVMi-8 ONLY] ✱ Exit

Messages can be grouped as either Reminders, press [3] or Messages from Scheduling Future Delivery [SVMi-8 ONLY]
a specific sender, press [9].
If after recording a message you select [5] to schedule future delivery, you
Additionally you can press [#] and hear a summary of your mailbox con- will be able to set message attributes and set this message as:
tents:
# Immediate Delivery
a) Number of messages 1 Next Few Hours
b) Number of reminders 2 End of Current Business Day
c) Number of urgent messages 3 Beginning of Next Business Day
d) Number of messages needing a callback 4 A Coming Day of the Week
e) Number of private messages 5 Specific Day / Time
✱ Exit
2
4
RECORD AND SEND A MESSAGE
ACCESS MANAGER
This option is used to send a message to another subscriber. The steps are
simple: The Access Manager allows the subscriber to set a number of options for
when, where and how the SVM contacts you when a caller dials your exten-
a) Enter the recipient’s mailbox number, or if this is not known enter [#] to
sion number. These options must be allowed by the System Administrator.
use the system directory.
They are:
b) Record your message at the tone. After recording the message, you will
hear the Send Menu with the following functions: 1 Follow Me
1 Review This option is available only if the Administrator has assigned you this
2 Continue Recording feature.
3 Discard and Re-Record Allows the subscriber to enter an alternate location and set how long the
4 Set message Attributes (Delivery Options) [SVMi-8 ONLY] new destination will be active. This number may be an internal or exter-

68 69
 nal number. This is useful if you are frequently traveling or changing the active the SVMi-8 will play your primary, No Answer greeting during the
number where you can be reached. day and your Night greeting during the night.
When Follow Me is activated, the transfer will be supervised. This means 8 Pause / Resume
that if the call is not answered at the destination it will be recalled to the 9 Play Current Options (Access Profile) [SVMi-8 ONLY]
owner’s mailbox.
✱ Exit from Access Manager
3 Call Blocking [SVMi-8 ONLY] 0 Play All Options
This option is available only if the Administrator has assigned you this # Play Access Coverage
feature.
When this feature is active, callers will not be transferred to your exten-
sion, they will hear your 'blocked' greeting (if recorded) and go directly
5
to your mailbox.
PERSONAL GREETINGS
4 Call Forwarding [SVMi-8 ONLY]
[NOTE: ONLY MAILBOX GREETING IS SUPPORTED IN SVMi-4]
This option is available only if the Administrator has assigned you this
feature.
The options available in this menu will be determined by your System
This allows the Administrator to set up a default 'other destination', that Administrator, and not all of them may be available to you. In the simplest
the subscriber can turn on and off. When Follow Me is activated, the systems, only a mailbox greeting will be available, additional greetings may
transfer will not be supervised. This means that if the call is not be accessible in more complex systems.
answered at the destination, it will not be recalled to the owner’s mail-
box. Your Personal Greeting will be played every time someone dials your exten-
sion and you do not answer.
5 Call Screening [SVMi-8 ONLY]
You may record up to 9 Personal Greetings, and you may assign any one of
This option is available only if the Administrator has assigned you this
them to be active.
feature. If this is turned on, the caller will be asked their name and the
SVMi-8 will play this name to you before the transfer, giving you an There are several different 'Call Coverage' conditions to which you may
option to accept or reject the call. assign any of your 9 greetings. This will allow different greetings to play
depending on the type of call, or the condition of your telephone.
6 Find Me [SVMi-8 ONLY]
This option is available only if the Administrator has assigned you this The Call Coverage conditions that you can assign specific greetings to are
feature. selected by the following digits:
Find Me, when enabled, will attempt to locate the subscriber by calling 1 Primary No Answer Greeting
a list of preprogrammed phone numbers. The stored phone numbers
are entered in 'Personal Services' (if allowed by the Administrator). Used when in your office, away from your desk or during the time peri-
od you are scheduled available.

7 Night Intercept [SVMi-8 ONLY] This option is available only if the Administrator has assigned you the
'Basic Greeting' feature.
This option is available only if the Administrator has assigned you this
feature. Example: “Hi this is John Smith. I'm sorry I am not available to answer
your call. If someone else can help you, please enter the extension num-
This feature is dependent on your weekly availability schedule, which is ber now. Or, to leave me a message, press 1.”
entered in 'Personal Services' (if allowed by the Administrator). When

70 71
2 Busy Greeting Note: If you record only the greeting assigned to the No-Answer Call
Used when talking to someone on your extension or the telephone at Coverage Condition, then that greeting will play to callers for all Call
your Designated Location. Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected
Caller). In this case, the salutation part of the greeting should be very
This option is available only if the Administrator has assigned you the general.
'Busy Greeting' feature.
Example: “Hi, this is John Smith. I'm on another line right now. Please 7 Edit Mailbox Greeting
choose from the following options.”
Used whenever a caller reaches your mailbox.
3 Call Blocking Greeting This option is available only if the Administrator has assigned you the
'Mailbox Greeting Option' feature.
Used while Call Blocking is enabled.
Example: “Hi, this is John Smith. Please leave me a message, I will call
This option is available only if the Administrator has assigned you the you as soon as I can.”
'Call Blocking' feature.
Note: This greeting will only play if none of the 5 personal greetings has
Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going played to the caller.
to be out of the office for the next few hours. Please choose from the fol-
lowing options.”

4 Night Greeting
6
Used during the time period you are NOT scheduled available, usually
after business hours during the evening and at night.
MAILBOX ADMINISTRATION
This option is available only if the Administrator has assigned you the The Mailbox Administration menu is used to turn on and off your pager noti-
'Auto Night Intercept' feature. fication, message alert options and other sent message control features.
Example: “Hi, this is John Smith. I've left the office for the evening.
Please choose from the following options.” 1 Message Alert
When this function is activated, the SVM will call any outside or inside
5 Call Screening Greeting telephone number, after each message is left in your voice mailbox.
Used while Call Screening is enabled, you REJECT a caller after listen- To hear your message at the remote location, pick up the telephone and
ing to the caller's record name. enter your access code.
This option is available only if the Administrator has assigned you the ■ From the Mailbox Main menu press [6] for Mailbox Administration.
'Call Screening' feature. ■ Press [1] for Message Alert.
Example: “Hi, this is John Smith. I'm sorry, but I just cannot speak with ■ There are 4 options available to you:
you at this time. Please choose from the following options.” Press [1] to toggle message alert on and off.
You may also edit each one of the greetings (1-9). Press [2] to set the schedule when you would like to be notified.
[SVMI-8 ONLY]
6 Edit Personal Greetings
Press [3] to be notified on urgent messages only. [SVMI-8 ONLY]
Follow the instructions to record your greeting message. When you are
done recording your message, you will be able to listen to the message Press [4] to set the destination phone number.
you recorded, save the message you recorded and return to the previ-
ous menu, record the message again, or exit without saving the mes-
sage.

72 73
2 Pager Notification 6 Auto Play Message Information [SVMi-8 ONLY]
When this function is activated, the SVM will call your beeper service If this option is enabled, the date, time and sender’s name will be played
and notify you after each message is left in your voice mailbox. automatically before each message. If this is disabled, the information
■ From the Mailbox Main Menu press [6] for Mailbox Administration. must be requested manually by pressing '00'. To enable this feature:
■ Press [2] for pager notification. ■ From the Mailbox Main Menu press [6] for Mailbox Administration.
■ There are 4 options available to you: ■ Press [6] to Set Auto Play of Message Information.
Press [1] to toggle pager notification on and off.
Press [2] to set the schedule when you would like to be paged.
[SVMi-8 ONLY]
9
Press [3] to be notified on urgent messages only. [SVMi-8 ONLY]
MESSAGE BROADCAST
Press [4] to set the pager phone number.
This option will only be available if it has been allowed by the System
3 Undelete Administrator.
When this function is activated, the SVM will allow you to undelete any
Broadcast to All Mailboxes
messages that you have recently deleted (up to 3 a.m. the following
morning). If you have been designated as a System Administrator, you may send
■ From the Mailbox Main Menu press [6] for Mailbox Administration. a message to all mailboxes in the system.
■ Press [3] for Deleted Messages. ■ From the Mailbox Main Menu press [6] for Mailbox Administration.
Deleted voice mail messages are temporarily stored in memory until 3 ■ Press [9] for Broadcast Messages.
a.m. the following day. Select this option to recover ("undelete") previ- This option will only be available if your mailbox has been assigned
ously deleted messages, during this period of time. System Administration privileges.

4 Undelivered Retrieval
When this function is activated, the SVM will allow you to recall any mes- #
sages you have sent that have not yet been picked up by the recipient.
■ From the Mailbox Main Menu press [6] for Mailbox Administration. PERSONAL SERVICES
■ Press [4] for Undelivered Messages.
The Personal Administration Menu is used to set your password and record
This useful feature will allow you to cancel any messages that have not your name. Each of these features must be allowed by the System
yet been picked up by the recipient. Administrator.

5 Auto Play New Messages [SVMi-8 ONLY] 1 Workload Management

If this option is enabled, after you enter your password correctly any Allows you to group your reminders as Commitments, Follow-Ups or
new messages will immediately begin to play. To enable this feature: Tasks for better organization. You may further define these as Active or
Pending (pending means scheduled for future delivery).
■ From the Mailbox Main Menu press [6] for Mailbox Administration.
■ Press [5] to Set Auto Play of New Messages.

74 75
2 Stored Numbers
PERSONAL ADMINISTRATION SETTINGS
Allows you to enter up to 9 stored phone numbers. The first five of these
are used in the 'Find Me' feature, but any of them can be easily dialed This menu allows you to make changes, that are rarely changed. Use these
using only one digit, from within your subscriber space. (See Personal when you initially set up your mailbox. You probably will not need them after
Services, 5 - Place a Direct Call). that.

3 Schedule Availability 1 Setting your Password

Allows you to enter a weekly availability schedule for use with the Auto ■ From the Main Mailbox Menu press [#].
Night Intercept feature. Follow the spoke directions to enter the weekly ■ Press [1]. The current password will be played and you will have the
days and times of your availability. chance to change it.

5 Place a Direct Call 2 Recording your Name

Allows you to place a direct call out of the SVM from anywhere. You may Use this option to record your name. Your recorded name is played in
either dial the number or dial a single digit 1-5 that corresponds to a several different situations. It is important to record your name for prop-
stored number (See Personal Services, 2 - Stored Numbers). er operation of the SVM system.
■ From the Main Mailbox Menu press [#].
7 Personal Administration
■ Press [2]. The current name will be played and you will have the
This area is used during the initial set up of your mailbox (see next sec- chance to change it.
tion).

3 Entering your Directory Name

Use this option to enter your Directory Name. Your Directory Name is
used by callers to find you if they do not know your extension number.
■ From the Main Mailbox Menu press [#].
■ Press [3]. The current Directory Name will be played as a string of
digits that are equal to your name spelled out on your telephone
keypad. Follow the instructions to enter a new name. You will be
prompted to enter your last name and then your first name.
This must be done in order for the directory feature to work correctly.

4 Extended Prompting [SVMi-8 ONLY]

Use this option to drastically reduce the number of prompts played in
the subscriber interface (mailbox prompts). Change this setting only if
you are very familiar with the user operation of the SVMi-8.

76 77
KEYSET USER FEATURES AME Password
The following options are available if you have a display keyset. They If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter
require setup by the System Administrator. your station password to listen to messages being left. This will prevent
unauthorized people from listening to messages being left for you.
Message Waiting Lights
If the password option is turned on, while a message is being left, press the
When a new message is left in your mailbox, the voice mail message light flashing AME light and enter your station password (not your SVMi-8 pass-
on your keyset will flash. Press this flashing key and follow the prompts to word). You will then hear the message being left.
retrieve messages. This key may be pressed at any time to call your voice
mailbox.
Call Record
Answer Machine Emulation If you have a call record button assigned to your phone, you may press it at
any time, to record the conversation in progress. If you have a display key-
If you have an Answer Machine Emulation key programmed on your keyset, set, you will also have the soft key options to pause and time the message.
you can use it to monitor calls going to your voice mail, and optionally
answer them. The operation of this feature is similar to screening a call on a
home answering machine.

Your keyset must be set to forward on no answer to voice mail. After ringing
your station the caller will be connected to your voice mail and hear your
personal greeting before leaving a message. During this time you will be
monitoring the connection between the caller and your voice mail box. At
this time you will only be monitoring the call, you can not talk to the other
party until you answer. You may pick up the call at any time or ignore it.

To activate this feature press the AME key. It will light and the feature is set.
Press again to turn off. If this key is pressed while a station is ringing (dur-
ing forward no answer), the feature will be turned on for the current call only.

While the caller is leaving a message or ringing you may:

■ Press [#] to immediately put the caller in your voice mailbox and mon-
itor it.
■ Press [✱] to immediately disconnect your station. The caller continues
to leave a message normally.
■ Pick up the handset and monitor privately.
■ Press ANS / RLS to answer the call (using the handset or speaker).

78 79
SHORTCUTS PERSONAL SPEED DIAL NUMBERS
Calling CODE NAME TELEPHONE NUMBER
Calling a station that is busy or does not answer you can press [#] to
00 _________________________ _________________________
immediately send the call to the called parties mailbox.
01 _________________________ _________________________
Being Called
02 _________________________ _________________________
If your phone rings and you want to send the caller directly to your mailbox,
simply press [#]. 03 _________________________ _________________________
04 _________________________ _________________________
Direct Messaging
05 _________________________ _________________________
[#] + DSS To make it easy to leave messages for others in your office with-
out having to dial their extension number first, keyset users may simply dial 06 _________________________ _________________________
[#] plus a mailbox (extension) number and leave a message directly. If you 07 _________________________ _________________________
dial a busy extension press [#] to connect directly with the mailbox.
08 _________________________ _________________________
Self Memo 09 _________________________ _________________________
Pressing [##] will leave a message in your own mailbox.
10 _________________________ _________________________
11 _________________________ _________________________
INTERACTIVE DISPLAYS
12 _________________________ _________________________
Display keyset users have the added advantage of using the soft keys and 13 _________________________ _________________________
displays to play, save, delete, reply, call, forward, rewind, pause, fast for-
ward, change the volume, get message information, or help. 14 _________________________ _________________________
15 _________________________ _________________________
Viewing Mailbox Contents
16 _________________________ _________________________
If you have new messages, in addition to the Message Waiting Light you will
17 _________________________ _________________________
be able to use the keyset displays and soft keys to communicate with the
SVM. 18 _________________________ _________________________
19 _________________________ _________________________
20 _________________________ _________________________
21 _________________________ _________________________
22 _________________________ _________________________
23 _________________________ _________________________
24 _________________________ _________________________

80 81
 PERSONAL SPEED DIAL NUMBERS
CODE NAME TELEPHONE NUMBER

25 _________________________ _________________________
26 _________________________ _________________________
27 _________________________ _________________________
28 _________________________ _________________________
29 _________________________ _________________________
30 _________________________ _________________________
31 _________________________ _________________________
32 _________________________ _________________________
33 _________________________ _________________________
34 _________________________ _________________________
35 _________________________ _________________________
36 _________________________ _________________________
37 _________________________ _________________________
38 _________________________ _________________________
39 _________________________ _________________________
40 _________________________ _________________________
41 _________________________ _________________________
42 _________________________ _________________________
43 _________________________ _________________________
44 _________________________ _________________________
45 _________________________ _________________________
46 _________________________ _________________________
47 _________________________ _________________________
48 _________________________ _________________________
49 _________________________ _________________________

82