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9_Information-Systems-Development

The document discusses the importance of managing business processes and outlines the stages of Business Process Management (BPM). It explains how to model business processes, the relationship between business processes and information systems, and details the systems development life cycle (SDLC). Additionally, it highlights keys for successful process and systems development projects.

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phamloc20052007
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14 views

9_Information-Systems-Development

The document discusses the importance of managing business processes and outlines the stages of Business Process Management (BPM). It explains how to model business processes, the relationship between business processes and information systems, and details the systems development life cycle (SDLC). Additionally, it highlights keys for successful process and systems development projects.

Uploaded by

phamloc20052007
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 35

Lecture 9: Business Process

and Information Systems


Development
[email protected]
Study questions 2

Q1 Why do organizations need to manage


business processes?
Q2 What are the stages of Business Process
Management (BPM)?
Q3 How to model a Business Process?
Q4 How Are Business Processes and
Information Systems Related?
Q5 What are systems development activities?
Q6 What are the keys for successful process
and systems development projects?
3

Q1 Why do organizations
need to manage business
processes?
Business Process 4

 Business Process: a network of activities,


repositories, roles, resources, and data flows
that interact to accomplish a business
function
 Example:
 Process an Order (next slide)
 Steps in hiring an employee
 Some processes tied to functional area
 Sales and marketing: identifying customers
 Some processes are cross-functional
 Fulfilling customer order
Business Process 5

Source: textbook [1], page 331


Why Does Business Process Need 6
Management?
 Processes That Don’t Work Well
 Change in Technology
 Change in Business Fundamentals
 Market, Product lines, Supply chain,
Company policy, Company organization,
Internationalization, Business environment
7

Q2 What Are the Stages in


Business Process Management
(BPM)?
Business Process Management (BPM) 8

 Business Process Management (BPM):


 focuseson improving corporate
performance by managing and optimizing
a company's business processes
 See more: What is BPM in 3 minutes
Stages in the BPM Cycle 9

Source: textbook[1], pg 333


Source: wikipedia
Business Process 10

Reengineering
 A radical form of fast change

 Not continuous improvement, but


elimination of old processes, replacement
with new processes, in a brief time period
 Can produce dramatic gains in productivity,
but increases organizational resistance to
change
 See more: Business Process Reengineering
11

Q3. How to model a


Business Process?
Business process models 12

 Business process models:


 Shows functional relationships versus time
 Can help in measuring loading on various
functional areas
 Illustrates cross-function communication
processes
 are often called ‘swimlane diagrams’ because the
‘swimlanes’ form a key element of the models
 Other names: process maps, cross-functional
flowchart.
Modeling using BPMN (Business 13
Process Modeling Notation)

Source: textbook[1], pg 335


Modeling using BPMN example 14

Source:
textbook[1],
pg 336
Modeling using Cross-Functional 15
Flowchart

Advantages and
Disadvantages of
Cross-Functional
Flowchart???

Source: MS Visio 2013


16

Q4 How Are Business


Processes and Information
Systems Related?
Relationship of Business Processes 17
and Information Systems
 Relationship of business processes to
information systems is many-to-many,
or N:M.
A business process need not relate to any
information system, but an information
system relates to at least one business
process.

Source: textbook[1], pg 341


18

Q5 What are systems


development activities?
Systems Development 19

 Systems development: the process of


creating and maintaining an
information system
 The most common technique for
developing IS is the systems
development life cycle (SDLC)
Systems Development Life Cycle (SDLC) 20

Source: textbook[1], pg 343


SDLC: System Definition Phase 21

Source: textbook[1], pg 345


SDLC: Requirements Analysis Phase 22

Source: textbook[1], pg 350


SDLC: Component Design Phase 23

Source: textbook[1], pg 351


SDLC: Implementation Phase 24

Source: textbook[1], pg 351


SDLC: System Maintenance Phase 25

Source: textbook[1], pg 353


26

Q6 What are the keys for


successful process and
systems development
projects?
Keys for successful process and 27
systems development projects?
 Create a work-breakdown structure.
 Estimate time and costs.
 Create a project plan.
 Adjust plan via trade-offs.
 Manage development challenges.
Example Work-Breakdown Structure (WBS) 28

Source: textbook[1], pg 358


Gantt Chart of the WBS 29

Source: textbook[1], pg 359


Primary Drivers of Systems Development 30

 A trade-off is a balancing of three critical


factors: requirements, cost, and time

Source: textbook[1], pg 361


Manage Development Challenges 31

 Coordination
 Diseconomies of scale
 Brook's Law
 Configuration control
 Unexpected events
Diseconomies of scale 32

Brooks’ Law
“Adding more people to a late project
makes the project later.”
New staff must be trained by
productive members who lose
productivity while training.
Schedules can be compressed only so
far.
Once a project is late and over
budget, no good choice exists.
Study questions 33

Q1 Why do organizations need to manage


business processes?
Q2 What are the stages of Business Process
Management (BPM)?
Q3 How to model a Business Process?
Q4 How Are Business Processes and
Information Systems Related?
Q5 What are systems development activities?
Q6 What are the keys for successful process
and systems development projects?
Additional Resources 34

 BPM: What is BPM in 3 minutes


 BPR
1/2/ 35

202

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