A LETTER OF ASKING INFORMATION

(Thư hỏi thông tin)

• Useful Languages
a. To begin letters
- I am writing to ask some information about/ enquire about…
- I am writing in connection with…
b. To request information
- Could you possibly send …?
- I would be happy/ grateful if you could…
- I would appreciate some information about…
- Another matter I need information on is…
- I would also like some information on…
A LETTER OF ASKING INFORMATION
(Thư hỏi thông tin)
• Useful Languages
c. To end letters
- I am looking forward to receiving…
- I would appreciate it if you could inform me as soon as possible…
 Practice
1. You are planning to take up an English course. You write an email to the
manager of an English center near your house to ask for some
information about the course. In your email, you mention:
• Special course for IELTS Academic
• The cost of the course
• When the course begins (in December if possible)
 Dear Sir/Madam,
I am writing in connection with the offer I received from your center. First of all, I
would be grateful if you could provide me with the detailed information concerning
your offer of English courses.
I am particularly interested to know whether you organize specialized courses in
accordance with IELTS Academic. Another matter I need information on is whether you
will be able to organize a course for my unit in December. What is more, could you tell
me about the duration and the course outline of this course? Also, I would like to know
if the learning materials include in the cost package.
Finally, I would also like some information concerning the cost of this course. Due to
the fact that our budget is tight, I would be much obliged if you could offer a reasonable
price. In addition, we’ll sign up the course in a group, so is there any special discount?
I am looking forward to your reply and I would appreciate it if you could inform me
as soon as possible.
Yours faithfully,
Nguyen Van An
2. You would like to participate in a work-related seminar
in another country. Write a letter to the person in charge
of the seminar and ask for detailed information regarding
the dates, program, accommodation and cost.
 Dear Sir/Madam,
I am writing in connection with your seminar. I hope that you would provide me with
these details as soon as possible so that I can book my seat for the workshop.
Regarding dates and time, the seminar schedule was not mentioned in the advert.
Hence, I would like to know the duration and schedule of the workshop so that I can
apply for work leaves. Is there any prerequisite to attend the seminar? If so, what are
they?
Concerning program details, can you please tell me about the topics and speakers of
the program? I am wondering if there is any special consideration for the registered
attendees and if there will be any hands-on or will it be just a theoretical session? In
addition, I would like to know if there is a tea break time during the seminar?
Finally in terms of the cost, can you suggest some good hotels in the area with an
indicative price? That will help me in planning my travel, accommodation and cost of
the trip.
I would appreciate for your information. I am looking forward to hearing from you.
Yours faithfully,
Nguyen van An (190 words)
3. You are the English center manager and you received an email from a
student who wanted to change his class. You write an email to ask him
some information about his course. You mention:
• The reason why he felt unsatisfied about the course
• Which course he wants to change to
 3. Dear Mr. Nam,
I am writing to inquire about your requirement for an English class transfer.
As far as I know, you are taking Business English classes on Monday, Wednesday
and Friday evenings from June 19th . I would be happy if you could tell me why you
want to change this class. What makes you unsatisfied about the class?. As the center
operator, I always want to create the best conditions for the learners. Hence, I would
be grateful if you let me know what shortcomings the center has so we can improve
them.
Also, I would also like to know what you require for the new class? Which course do
you want to take part in? We offer different courses which are similar to your course
such as English for Communication, Commerce and Business English.
I would appreciate for your information. I am looking forward to hearing from
you.
Yours faithfully,
Nguyen van An (137 words)
THANK-YOU LETTERS
(THƯ CẢM ƠN)
• Useful Languages
a. To begin letters
- This letter is to thank you for…
- This letter is to express my thanks and appreciation for…
- I am writing this letter to extend my sincere thanks to you.
b. For the body
- I am grateful/ thankful for your help.
- How considerate and wonderful of you to…
- There are no words to express my gratitude to you because…
 THANK-YOU LETTERS
(THƯ CẢM ƠN)
• Useful Languages
c. To end letters
- Again with my thanks for your hospitality
- I hope you will give me the chance to return my
kindness
- I sincerely hope someday in the future, I could repay
you for your kindness.
Practice
1. You should spend about 20 minutes on this task.
You went to another city for a training course and stayed at a
friend's house for a week. They have been great hosts. Write a letter
to your friend - Mr. Jackson. In your letter:
• thank them for having you at their house for a week
• express your gratitude for their hospitality
• say how much you miss them
You should write at least 120 words. You do not need to include
your name or addresses. Your response will be evaluated in terms of
Task Fulfillment, Organization, Vocabulary and Grammar.
1. Dear Jackson,
I am writing this letter to extend my sincere thanks to you for the hospitality and kindness that
you gave me when I moved to your city.
First of all, I am much obliged to you for your timely help in terms of my accommodation. It was
very kind of you to allow me to stay at your house for a week, which assisted me a lot in attending
the training course. Actually, when I was informed about the training program, it worried me that I
could face difficulty in seeking an appropriate living place in a strange city. However, I was lucky
to receive your assistance.
In addition, there are no words to express my gratitude to you for the generous hospitality your
whole family showed to me. It was great to enjoy delicious meals in a cozy atmosphere with all of
you. Moreover, I could experience a memorable time when you took me to some fascinating
destinations and participated in exciting activities with me during the weekend.
During my one-week stay at your home, I felt like a member of your family, therefore, I miss
all of you so much after returning to my house.
I sincerely hope someday in the future when you pay a visit to my city, I could repay you for
your kindness.
Best wishes
Tom
2. You should spend about 20 minutes on this task.
One of your friends invited you for a meal with his/her
family in their home. You enjoyed the meal and had
been happy to be introduced to his/her family. Write a
letter to your friend. In your letter:
• thank your friend and say that you enjoyed the meal
• say what else you liked about this visit
• ask your friend to meet you someday at a restaurant
2. Dear Mia,
I hope this letter finds you well. This letter is to thank you for the tasty meal that I
enjoyed at your house last week.
First of all, all the food and beverages you prepared were very mouth-watering and
fabulous, especially suited my taste buds. I was also impressed by the main course
including roasted chicken and pasta which were the best home-cooked dishes I've
ever tasted.
In addition, besides the meal, I favored the cozy atmosphere and space at your
house. Your family members were not only outgoing but also hospitable, which made
me feel at home. Not only that, the music you turned on during the meal was very
relaxing and ear-catching, creating a pleasant atmosphere.
Again with my thanks for your wonderful meal and hospitality. To return your
kindness, I would like to invite you to a meal at a local restaurant next weekend.
I hope that you would arrange time to come and meet me.
Best regards,
COMPLAINT LETTERS
(Thư phàn nàn)
• Cấu trúc lá thư
• Miêu phàn
tả tình nàn
huống/ vấn đề phàn nàn
1

• Đưa hướng giải quyết mong muốn

2

• Đưa ra lời cảnh báo nếu như vấn đề không

3 được giải quyết (phần này không bắt buộc)

• Kết thư
4
• Useful Languages
a. To begin letters
• I am writing to express my dissatisfaction/disappointment with...
• I am writing to place a complaint against...
• I am writing to express my strong disapproval concerning.....
• I am writing to draw your attention to the problem of
• I am writing to bring to your attention some issues with
b. Trình bày vấn đề
• I am sorry to inform you that....
• I was shocked to see that...
• I must inform you how shocked I was....
• I point out that./ I have to say that.
c. Đề nghị cách giải quyết
• I would much appreciate if you
• I request/demand/insist that you refund the money in full.
• I think the best way to solve this problem is to replace it with a
better/new one.
d. Đưa ra lời cảnh báo:
• If our demand is not accepted and put in practice, we would resort to
other measures.
• Unless this matter is resolved, I will have no choice but to take further
legal action.
e. Kết thư:
• I hope you will address these issues promptly
 Practice
1. You should spend about 20 minutes on this task.
You recently ordered an item online but when it arrived, it was damaged.
Write a letter to the company that sold you the item. In your letter:
• give details about the order you made
• explain what was wrong with the item
• tell the company what you want them to do about it
You should write at least 120 words. You do not need to include your name or
addresses Your response will be evaluated in terms of Task Fulfillment,
Organization, Vocabulary and Grammar.
Dear Sir,
I am writing to express my extreme dissatisfaction with an online product I
purchased in your company. I have been a loyal customer for many years and
until this incident never had any complaints.
I placed the order of a laptop HP from your website on 15 January 2022 and
the order number is 25H-2207. I was excited about receiving it but I must
inform you how shocked I was when I unwrapped the package. It was
unfortunate that the laptop screen had some scratches which made it look
terrible. The most serious problem is that the laptop is running too slowly, which
affects my work badly. All of these things make me feel extremely unpleasant
and frustrated.
I think the best way to solve this problem is to replace it with a new one.
I hope you will address these issues promptly.
Yours faithfully,
Nguyen van An
2. There have been some problems with the public transport you use
to commute every day.
Write a letter to the manager of the public transport company. In your
letter, you should:
- Describe the problems
- Explain how these problems are affecting you and others
- Suggest some changes which could be done
 Dear Sir or Madam,
I am writing to draw your attention to some critical issues of your transportation service
that commuters use on a daily basis.
I take your buses to commute to and from my workplace every day. Last week, your buses
made some delays which led to my late arrival in my office. To make matters worse, the
buses were so overcrowded that I could not seek a seat. As a result, some passengers and I
had to stand in the central aisle of the buses during the whole journey. We placed a
complaint against these problems to your staff members. However, they could not give any
reasonable explanation. These troublesome issues really made commuters feel disappointed
and frustrated because they impacted our work and mood negatively. Also, this partly
decreased our trust in your transport service.
I would much appreciate it if you provide more transport to accommodate commuters
during rush hours. Moreover, I recommend that you manage bus timetables more efficiently
to limit unexpected delays.
I hope you will address these issues promptly.
Yours faithfully,
Nguyen Van An
APOLOGY LETTERS
(Thư xin lỗi)
• Cấu trúc của lá thư xin lỗi
Mở bài: Xin lỗi về việc gì đó

Thân bài: Cung cấp lí do

Kết bài: Nêu hành động bù đắp và

mong muốn được thứ lỗi
• Useful Languages
a. To begin letters
• I am sorry for (not) …
• I am deeply sorry that …
• I apologize for…
• I am sorry that I shall not be able to..
b. Giải thích lí do
• This is the reason why I …
• I could not …due to…
• This is one of the reasons I couldn’t make it.
• Useful Languages
c. Nêu hành động bù đắp
• To make up for…, I would like to…
• By way of an apology, I would like to…
• On behalf of…., I would like to…
d. Kết thư
• I sincerely ask for your forgiveness.
• I really hope you will forgive me for being so careless/thoughtless
PRACTICE
1. One of your friends organized a birthday celebration, but you
missed it and forgot to tell your friend that you couldn’t attend.
Write a letter to a friend. In your letter:
• Apologize for missing the birthday celebration.
• Explain why you missed it
• Say what you would like to do to show you are sorry.
 Dear Anna,
First and foremost, congratulations on your birthday. I hope that you enjoyed an
unforgettable time at your birthday celebration.
I am deeply sorry that I did not show up at your party to celebrate it with you. It was
my fault to not tell you in advance that I wasn't able to attend the celebration and this
might make you feel disappointed.
I could not attend because I suffered from a terrible flu last week. I had serious
symptoms including high fever, headache and fatigue. These symptoms were so
severe that I couldn't do anything but lie in bed. Moreover, I had a feeling of
exhaustion and discomfort during the whole previous week. This is why I was absent
from your party and didn't contact you to tell you about my absence.
I hope that you'll forgive me for being so thoughtless. Also, I hope you'll let me
make it up to you. To make up for it, I would like to invite you to go to the cinema
this weekend.
Best regards,
Hannah
2. For the past six days, you were late for work because of some
unavoidable issues at home.
Write a letter to your manager explaining why you were late for work for
several days. In your letter, you should:
• Explain why you were late
• Apologize for going to work late
• Assure your manager that you will be on time from now on
 Dear Sir,
I am writing to give an explanation why I did not go to work on time during the past
few days. But more importantly, I would like to apologize for arriving at the office
late.
Last week, I encountered some problems which led me to be late at work. First of
all, I had to take my daughter who suffered from a cold to the hospital for some
check-ups. To make matters worse, my husband was away on a business trip.
Therefore, I had to handle all household chores and manage childcare on my own,
which made my entire previous week very hectic.
It is fortunate that now my mother assists me in doing housework and taking care of
my children. Hence I am assured that I will be punctual from now on. I sincerely ask
for your forgiveness and hope that you will accept my apology as well as my
explanation for this incident.
Yours faithfully,
Nguyen Van Anh
3. You should spend about 20 minutes on this task. This is part of an
email you received from your friend:
Hi! We haven’t met each other for a long time. How are you?. Are
you still fond of reading books? I am happy that we have a
common interest in books. As you know, The Little Prince is a
great book that I lent you 3 months ago. Have you finished
reading it yet? Why do you keep it too long?....
Write an email to your friend. You should mention:
• Apologize for keeping the book too long
• Explain the reasons why you keep it too long
• Tell when you give it back