STANDARD PRACTICE

NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;

TRANSMISSION INFRASTRUCTURE INSTALLATION & MAINTENANCE
LEVEL 3

1. INTRODUCTION

A telecommunications technician works to ensure that all telecommunication

systems and equipment is set up correctly and is operating as required.

The telecommunications sector is expanding rapidly with the introduction of the

latest services and equipment. This development has become a catalyst for the
growth of the nation's commercial and industrial sectors. The integration of the
telecommunications and computer industries also resulted in the rapid growth of
sophisticated technology which ushers in a new Information Technology-based
century. In addition, the telecommunications sector as an industry in its own
right has gone through rapid growth too, and contributed much to the nation's
economic development.

The Malaysian Communications and Multimedia Commission is the regulator for

the converging communications and multimedia industry responsible for
technical regulation, which includes efficient frequency spectrum assignment,
the development and enforcement of technical codes and standards, and the
administration of numbering and electronic addressing.

At the time it was created its key role was the regulation of the communications
and multimedia industry based on the powers provided for in the Malaysian
Communications and Multimedia Commission Act (1998) and the
Communications and Multimedia Act (1998). Pursuant to these Acts the role of
the Malaysian Communications and Multimedia Commission is to implement and
promote the Government's national policy objectives for the communications
and multimedia sector. The Malaysian Communications and Multimedia
Commission are also charged with overseeing the new regulatory framework for
the converging industries of telecommunications, broadcasting and on-line
activities.

Telecommunication is transmission over a distance for the purpose of

communication. Telecommunications consist of the organisations, personnel,
procedures, facilities, and networks employed to transmit and receive
information by electrical or electronic means.

The experts in this field can also pursue careers in other industries in Malaysia or
internationally. They also can be exported to the international market due to the
increasing need of experts in this field. Hence, the development of this NOSS is

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essential for the industry to have certain guidelines and standards based on the
level of competencies that have been set by the industrial experts in this field.

The entry level for Wired Transmission Infrastructure Installation & Maintenance
personnel career is at Level 3. The justification is based on the nature of work
that requires competency in performing in a variety of contexts, most of which
are complex and non-routine. There is considerable responsibility and autonomy
and control or guidance of others is often required. Generally they work
following instructions and project schedule that has been prepared on project
basis as per term of reference.

This NOSS provides first hand information to the workers regarding the
telecommunication industry working environment. This NOSS also provides a
career path and employment development for those involved in this industry.

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2. OCCUPATIONAL AREA ANALYSIS

The Occupational Area Analysis is the initial phase in the development of the
NOSS. It is done so that the current job titles in the industry are translated into
the job areas required of the personnel. In doing so, candidates will have better
employment prospects as there will be no mismatch of job titles to expected job
competencies. This is because different organisations use different job titles.
Certification will also be able to reflect the job competencies correctly and avoid
confusion of job scope based on job titles.

For the Wired Transmission Infrastructure Installation & Maintenance job area, it
has been analysed by expert panel members that it consists of competencies
such as Low End Equipment Material Installation and Maintenance, Low End In-
stallation Material’s Installation and Maintenance, Fibre Optic Cable Splicing,
Wired Transmission Site Survey, Frequency Scanning and Antenna Installation
and Maintenance.

The Occupational Area Analysis in Figure 1.2 shows that this NOSS focuses on
Wired Transmission Infrastructure Installation & Maintenance competencies at
Level 3.

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Level CUSTOMER ACCESS NETWORK FIBER OPTIC SERVICES - TELECOMMUNICATION

D-215-5 D-400-5
L5
Telecommunication Engineer – Customer Access Network Operation Fibre Optic Engineer

D-215-4
D-400-4
L4 Telecommunication Assistant Engineer – Customer Access Network
Fibre Optic Executive Technical
Operation

D-211-3
D-210-3 D-400-3
L3 Telecommunication Technician-Mainten-
Telecommunication Technician-Installation Fibre Optic Technician - Telecommunication
ance

D-211-2
D-210-2 D-400-2
Telecommunication Assistant Technician-
L2 Telecommunication Assistant Technician-Installa- Fibre Optic Assistant Technician -
Maintenance
tion Telecommunication

L1 ~ No Level ~

Figure 1.1 Existing Occupational Framework for the Telecommunication Industry in Malaysia (in the NOSS register as at 22nd August 2011)

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SUB SECTOR/
TRANSMISSION
LEVEL
AREA TRANSMISSION INFRASTRUCTURE
WIRED WIRELESS
SUB AREA INSTALLATION & MAINTEN- INSTALLATION & MAIN-
PLANNING PLANNING
ANCE TENANCE
LEVEL 8 ~ No Level ~

LEVEL 7 ~ No Level ~

LEVEL 6 Transmission Specialist

Transmission Transmission
LEVEL 5 Wired Transmission Infrastructure Management
Infrastructure Planner Infrastructure Engineer

Transmission Transmission
LEVEL 4 Wired Transmission Infrastructure Management Infrastructure Assistant Infrastructure Assistant
Planner Engineer

LEVEL 3 Transmission Infrastructure Installation and Maintenance

LEVEL 2 ~ No Level ~

LEVEL 1 ~ No Level ~

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Figure 1.2 Occupational Area Analysis for Telecommunication Industry in Malaysia

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3. DEFINITION OF COMPETENCY LEVEL

The NOSS is developed for various occupational areas. Candidates for certification
must be assessed and trained at certain levels to substantiate competencies. Below
is a guideline of each NOSS Level as defined by the Department of Skills
Development, Ministry of Human Resources, Malaysia.

Malaysia Skills Certificate Level 1: Competent in performing a range of varied

(Operation and Production Level) work activities, most of which are routine
and predictable.

Malaysia Skills Certificate Level 2: Competent in performing a significant range

(Operation and Production Level) of varied work activities, performed in a
variety of contexts. Some of the activities are
non-routine and required individual
responsibility and autonomy.

Malaysia Skills Certificate Level 3: Competent in performing a broad range of

(Supervisory Level) varied work activities, performed in a variety
of contexts, most of which are complex and
non-routine. There is considerable
responsibility and autonomy and control or
guidance of others is often required.

Malaysia Skills Diploma Level 4: Competent in performing a broad range of

(Executive Level) complex technical or professional work
activities performed in a wide variety of
contexts and with a substantial degree of
personal responsibility and autonomy.
Responsibility for the work of others and
allocation of resources is often present.

Malaysia Skills Advanced Diploma Competent in applying a significant range of

Level 5: fundamental principles and complex
(Managerial Level) techniques across a wide and often
unpredictable variety of contexts. Very
substantial personal autonomy and often
significant responsibility for the work of
others and for the allocation of substantial
resources features strongly, as do personal
accountabilities for analysis, diagnosis,
planning, execution and evaluation.

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4. MALAYSIAN SKILLS CERTIFICATION

This particular course can be enrolled by anybody who possesses high analytical
thinking and has a very strong base in Mathematic and English. The justifications of
the respective pre-requisites are based on the scope of work that requires a certain
level of logical thinking, in order to fulfill the job scope requirement.

Candidates after being assessed, verified and having fulfilled Malaysian Skills
Certification requirements shall be awarded with the a Malaysian Skills Certificate at
Level 3.

Certification will be based on the candidates competency in performing the Core

Competency Units (CU) and Elective Competency Units( CU) as determined by the
Department of Skills Development with reference to current industrial needs defined
by their Occupational Area. Certification based on working experience and prior
training is allowed.

5. JOB COMPETENCIES

Wired Installation & Maintenance personnel is designated to perform the following

competencies where deemed competent, such as:

 Low End Equipment Material Installation and Maintenance

 Low End Installation Material’s Installation and Maintenance
 Fibre Optic Cable Splicing
 Transmission Site Survey
 Low End Troubleshooting
 Frequency Scanning
 Antenna Installation and Maintenance

6. WORKING CONDITIONS

Generally, most telecommunications technicians work for large or small

telecommunication companies and are on-call for emergency situations. Some
telecommunication technicians may also provide online or phone assistance to help
customers try to resolve issues with routers, connections, equipment or other
possible problematic issues. These support technicians usually work standard hours
in an office setting, whereas the on the road technicians work where ever there is a
problem. A good background in electronics, computers, ISPs or networking is
considered an asset for this career. Personnel in this field of work also required to
adhere to safety and security procedures because the working environment in
telecommunication industry may lead to exposure to various accidents.

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7. EMPLOYMENT PROSPECTS

Telecommunications is an important enabler for Malaysia to position itself at the

international level. Employment growth in the telecommunication industry is
significant and is always in demand.

Other related occupation with respect to employment opportunities are:

 Network Technician
 Transmission Infrastructure Technician

Other related industries with respect to employment opportunities are:

 Agriculture, Mining and Construction Sector
 Education and Health Services Sector
 Financial Activities Sector
 Government Sector
 Information Sector
 Leisure Hospitality Sector
 Manufacturing Sector
 Professional and Business Services Sector
 Trade Sector
 Transportation and Utilities Sector

8. SOURCES OF ADDITIONAL INFORMATION

Local

 Malaysia Communications and Multimedia Commission

63000 Cyberjaya,
Selangor Darul Ehsan.
Telephone: +603 8688 8000
Facsimile: +603 8688 1000
E-mail : [email protected]
Website : www.skmm.gov.my

 Telecommunications Contractors Association of Bumiputra Malaysia

Suite 1-15, Perdana The Place,
Jalan PJU 8/5G, Bandar Damansara Perdana,
47820 Petaling Jaya,
Selangor Darul Ehsan.
Telephone: +603 7722 2706
Facsimile: +603 7726 2706
Email : [email protected]

 Telekom Malaysia Berhad

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 Level 51, North Wing, Menara TM,
Jalan Pantai Baru,
50672 Kuala Lumpur,
Malaysia.
Telephone: +603 2240 9494
Hotline: 1 300 888 123

 Maxis Berhad
c/o Corp. Affairs & Public Relations,
Level 18, Maxis Tower,
Kuala Lumpur City Centre,
50088 Kuala Lumpur,
Telephone: +603 2330 7000

 Celcom (Malaysia) Berhad

21st Floor, Celcom Tower,
No. 82, Jalan Raja Muda Abdul Aziz,
50400 Kuala Lumpur,
Malaysia.
Telephone: +603 2848 4854
Facsmile: +603 2681 2472
Website: www.celcom.com.my

 Digi
D'House, Lot 10, Jalan Delima 1/1,
Subang Hi-Tech Industrial Park,
40000 Shah Alam,
Selangor Darul Ehsan.
Telephone: +603 5721 1800

9. APPROVAL DATE

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 The National Skills Development Board (MPKK), Ministry of Human Resources has
agreed and endorsed this Standard on ………………………………….

10. ACKNOWLEDGEMENT

The Director General of DSD would like to extend his gratitude to the organisations
and individuals who have been involved in developing this standard.

11. COMMITTEE MEMBERS FOR JOB ANALYSIS SESSION

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 TRANSMISSION INFRASTRUCTURE INSTALLATION & -
MAINTENANCE LEVEL
3

PANEL
Nik Mohd Saiful Hisham Manager,
1.
Mohamad Ali Telekom (M) Sdn Bhd
Assistant Technical Manager,
2. Azmi Samsuri
Celcom Axiata
Technical Supervisor,
3. Mohd Zukhairi Bin Mohd Nor
Telekom (M) Sdn Bhd
IP Network Trainer,
4. Mohd Hozair Muhammad Rizal
Celcom (M) BHD
Assistant Project Manager,
5. Suria Ramadhan Roslan
OCK Setia Engineering
Manager,
6. Mohd Nizam Mohd Noor
I-Convergence
Manager,
7. Faisal Mokhtar
Alcatel-Lucent (M) Sdn Bhd
Technical Officer,
8. Jabariah Jamar South Pacific Communications
Resources Sdn Bhd
Instructor,
9. Shaniza Sharan
Institut Latihan Perindustrian PEDAS
Instructor,
10. Normah Jalil Institut Latihan Perindustrian MERSING
Instructor,
11. Rokayah Yahya Institut Latihan Perindustrian PEDAS

FACILITATOR

11. Fahiszam Saad – PRITEC Academy

CO-FACILITATOR

12. Norfadilah Ithnin – PRITEC Academy

12. COMMITTEE MEMBERS FOR COMPETENCY UNIT DEVELOPMENT SESSION

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TRANSMISSION INFRASTRUCTURE INSTALLATION & -
MAINTENANCE LEVEL
3

PANEL
Nik Mohd Saiful Hisham Manager,
1.
Mohamad Ali Telekom (M) Sdn Bhd
Assistant Technical Manager,
2. Azmi Samsuri
Celcom Axiata
Technical Supervisor,
3. Mohd Zukhairi Bin Mohd Nor
Telekom (M) Sdn Bhd
IP Network Trainer,
4. Mohd Hozair Muhammad Rizal
Celcom (M) BHD
Assistant Project Manager,
5. Suria Ramadhan Roslan
OCK Setia Engineering
Manager,
6. Mohd Nizam Mohd Noor
I-Convergence
Manager,
7. Faisal Mokhtar
Alcatel-Lucent (M) Sdn Bhd
Technical Officer,
8. Jabariah Jamar South Pacific Communications
Resources Sdn Bhd
Instructor,
9. Shaniza Sharan
Institut Latihan Perindustrian PEDAS
Instructor,
10. Normah Jalil Institut Latihan Perindustrian MERSING
Instructor,
11. Rokayah Yahya Institut Latihan Perindustrian PEDAS

FACILITATOR

11. Fahiszam Saad – PRITEC Academy

CO-FACILITATOR

12. Norfadilah Ithnin – PRITEC Academy

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