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Tech DH_JD

LearningMate is seeking a Vice President of Technology Operations to oversee project delivery, manage customer relationships, and drive operational excellence. The ideal candidate should have over 17 years of experience in technology roles, preferably with a background in Agile-SCRUM environments and international customer interactions. The position is based in Mumbai/Kolkata and emphasizes collaboration, communication, and continuous improvement within the technology delivery team.

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Poulomi Chakraborty
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12 views

Tech DH_JD

LearningMate is seeking a Vice President of Technology Operations to oversee project delivery, manage customer relationships, and drive operational excellence. The ideal candidate should have over 17 years of experience in technology roles, preferably with a background in Agile-SCRUM environments and international customer interactions. The position is based in Mumbai/Kolkata and emphasizes collaboration, communication, and continuous improvement within the technology delivery team.

Uploaded by

Poulomi Chakraborty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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JOB TITLE: VICE PRESIDENT– TECHNOLOGY OPERATIONS

EMPLOYMENT TYPE: PERMANENT


LOCATION: MUMBAI/KOLKATA

About Us:

We are LearningMate - Energizing the Educational Landscape!


Dedicated to transforming learning and development via cutting-edge technological solutions, LearningMate is a
trailblazing one-stop shop for education technology. With a goal of improving educational experiences and
empowering students, the firm has emerged as a leader in the field. Together with the recently acquired
DoubleLine, LearningMate is a part of the Straive group and uses technology, digital media, large-scale data, and
solutions to build strong, firm foundations in engineering and learning design. This helps to close the gap that
exists between students, teachers, and content curators. The biggest publishers, universities, and government
education departments worldwide use LearningMate's solutions to assist in developing, implementing, and
streamlining their digital infrastructure.
We are honored to be our clients' top choice for solutions thanks to our wide range of offerings, and we lead the
charge to improve access to, affordability of, and effectiveness of future education, so enabling more students
and learners. With more than 3500 employees, we are a powerful force in the US, the UK, South Africa, and India.
Learn more at www.learningmate.com.

Job Responsibilities: ·

• Works collaboratively with all peers to ensure organizational goals are met ·
• Responsible for project delivery on time and to budget. ·
• Responsible for right effort goes into Infoweb and correct revenue recognition takes place ·
• Responsible for reviewing new custom Technology projects to plan and coordinate delivery activities ·
• Responsible for building positive and productive working relationships with customers for business
growth. ·
• Responsible for managing any scope change and convert this to revenue from the customer ·
• Responsible for analyzing and troubleshooting delivery issues in a timely fashion. ·
• Responsible to manage custom Technology delivery team to ensure timely and accurate customer
deliveries. ·
• Responsible for overseeing daily activities of delivery team and provide direction and guidance as
needed. ·
• Responsible to serve as primary contact for customer concerns and to provide solutions for the same ·
• Responsible for analyzing customer orders and set delivery priorities to make schedule adjustments
and meet timely delivery goals. ·
• Responsible to make critical business decisions in consultation with CDO to meet customer
expectations. ·
• Responsible for proactively managing service performance to meet or exceed SLAs and other
contractual obligations ·
• Responsible for driving operational accountability, continuous improvement and customer focus ·
• Partnering with Sales, Key Account Management and Product teams to identify and drive new
business opportunities ·
• Responsible for acting as the primary escalation point for daily operational issues ·
• Responsible for guiding and managing complex projects which have content and technology pieces or
content and our products ·
• Responsible for identifying and recommending process improvements both to clients and to internally
to custom content delivery team, as needed ·
• Responsible for driving technical innovation, best practices, and overall delivery excellence
Qualifications:

• Bachelor’s degree preferably in Computer Science, Computer Engineering or related field.


• 17 + years of experience in technology related roles including relevant work as technical architect.
• Experience working in an Agile-SCRUM environment using tools like Jira or equivalent
• Experience working with international customers (US and UK preferable)
• Ability to effectively communicate with various levels of employees ranging from entry level to senior
leadership.
• Proven strong relationship-building and communication skills with team members and business users.
• Ability to coach and mentor internal teams and customers.
• Highly motivated with excellent verbal and written communication, presentation, facilitation,
negotiation and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed

LearningMate is an equal opportunity employer. We commit to celebrate diversity, equity, and


inclusion in the workplace.

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