SmartPTT Express 2.

SmartPTT Express Installation and

Configuration Guide

April 2020
Revision History
Revision Description Date

2.4 Sixth release of the document. The document is compliant April 2020
with SmartPTT Express 2.2.

2.3 Fifth release of the document. The document is compliant February 2020
with SmartPTT Express 2.2.

2.2 Fourth revision of the document. The document is compliant October 2019
with SmartPTT Express 2.2.

2.1.1 Third revision of the document. The document is compliant August 2019
with SmartPTT Express 2.1.17.

2.1.0 Second revision of the document. The document is compliant June 2019
with SmartPTT Express 2.1.

1.0 Initial revision of the document. The document is compliant March 2019
with SmartPTT Express 2.0.

Revision History Conventions

Each document has its own revision number. Revision number of the initial release is 1.0. For the
following releases, it consists of three numbers separated with dots.

The first and the second numbers represent the product version the document complies with. The
third number (edition) indicates that the document content is modified if compared with the
previous revision. Modifications can include various enhancements, issue fixes and more. Changes
between document revisions are available in the table for a limited number of editions.

With each new release, revision history provides edition updates only for the editions of that release.

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Contents

Contents
Revision History .............................................................................................................................................. 1

Contents .......................................................................................................................................................... 2

About This Document .................................................................................................................................... 7

Related Information ......................................................................................................................................... 7

Chapter 1. Overview ....................................................................................................................................... 9

1.1 Components ................................................................................................................................................ 9

1.1.1 SmartPTT Express Server & SmartPTT Express Configurator ............................................. 10

1.1.2 SmartPTT Express Client ........................................................................................................... 10

1.1.3 Other Software ........................................................................................................................... 11

1.2 Features ..................................................................................................................................................... 11

1.3 Capacity ...................................................................................................................................................... 13

1.4 System Requirements .............................................................................................................................. 14

1.4.1 Radio System Compatibility ..................................................................................................... 14

1.4.2 Hardware Requirements .......................................................................................................... 14

1.4.3 Software Requirements ............................................................................................................ 16

1.4.4 Network Environment Requirements ..................................................................................... 16

Chapter 2. Environment Preparation ......................................................................................................... 17

2.1 DIMETRA Express Configuration ............................................................................................................ 17

2.2 RG-1000e Radio Gateway Configuration ............................................................................................... 20

2.3 Addressing Notes ..................................................................................................................................... 20

2.3.1 Communication with DIMETRA Express ................................................................................. 21

2.4 Disk Space Management ......................................................................................................................... 21

2.5 System Roles & Authorization ................................................................................................................. 22

2.5.1 Creating Windows Users .......................................................................................................... 23

2.5.2 Creating Local User Groups ..................................................................................................... 25

2.6 Power-Saving Mode Turnoff ................................................................................................................... 28

2.7 Network Time Synchronization .............................................................................................................. 28

2.8 Date & Time Format Adjustment............................................................................................................ 28

2.9 Antivirus & Firewall Configuration ......................................................................................................... 29

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2.10 Map Providers ......................................................................................................................................... 30

2.10.1 Offline Maps ............................................................................................................................. 31

2.10.2 HTTP-based Maps .................................................................................................................... 31

Chapter 3. Software Installation ................................................................................................................ 33

3.1 Essential Actions before Installing SmartPTT Express ........................................................................ 33

3.2 Installing SmartPTT Express ................................................................................................................... 34

3.3 Installing Standalone SmartPTT Express Client ................................................................................... 40

3.4 Modification of the Installed Software .................................................................................................. 42

Chapter 4. SmartPTT Express Configuration ............................................................................................. 44

4.1 Logging on to SmartPTT Express Configurator ................................................................................... 44

4.2 Changing Language ................................................................................................................................. 46

4.3 SmartPTT Express Server Service Control ............................................................................................. 46

4.4 Generating Hardware ID ......................................................................................................................... 47

4.5 First Start Configuration .......................................................................................................................... 49

4.5.1 Installing License ....................................................................................................................... 49

4.5.2 Assigning User Groups to System Roles ................................................................................ 50

4.5.3 Configuring SmartPTT Express Server Interfaces................................................................. 51

4.5.4 Editing Miscellaneous Settings ................................................................................................ 52

4.6 Adding & Editing Consoles ...................................................................................................................... 54

4.7 Adding & Editing Users ............................................................................................................................ 55

4.8 DIMETRA Express Connection ................................................................................................................ 57

4.8.1 Adding & Editing DIMETRA Express Connection .................................................................. 57

4.8.2 Configuring Voice Dispatch ...................................................................................................... 58

4.8.3 Configuring Associations between DIMETRA Express and SmartPTT Express User Accounts 60

4.8.4 Configuring Talkgroups and Private Calls ............................................................................. 62

4.8.5 Configuring Analog Channels .................................................................................................. 65

4.8.6 Managing Resource Access ...................................................................................................... 67

4.9 Voice Logging Configuration .................................................................................................................. 69

4.9.1 Connecting to DIMETRA Express Voice Logging Service ..................................................... 69

4.9.2 Configuring Voice Record Storage .......................................................................................... 72

4.10 Location Service Configuration ............................................................................................................ 74

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4.10.1 Configuring Coordinates Reception from DIMETRA Express ........................................... 74

4.10.2 Configuring Location Service in SmartPTT Express............................................................ 76

4.11 Text Message Service Configuration ................................................................................................... 78

4.11.1 Configuring Text Message Transport ................................................................................... 79

4.11.2 Configuring Text Messaging Parameters ............................................................................ 80

4.12 Non-DIMETRA Radio System Connection ........................................................................................... 82

4.12.1 Configuring RG-1000e Connection ....................................................................................... 82

4.12.2 Configuring Bridges ................................................................................................................ 85

4.13 Integration with SmartPTT Express SCADA ........................................................................................ 87

4.13.1 Configuring SmartPTT Express SCADA Connection ........................................................... 87

4.14 Exporting Configuration ........................................................................................................................ 88

Chapter 5. Maintenance & Re-Installation ................................................................................................ 90

5.1 Editing Layout Availability Settings ........................................................................................................ 90

5.2 Upgrading SmartPTT Express ................................................................................................................. 92

5.3 Importing Configuration ......................................................................................................................... 93

5.4 Re-Configuring SmartPTT Express Server ............................................................................................. 94

5.5 Uninstalling SmartPTT Express ............................................................................................................... 95

Chapter 6. Troubleshooting ........................................................................................................................ 98

6.1 DIMETRA Express Connection Issues on Settings Update ................................................................. 98

6.2 DIMETRA Express Settings Update Issues ............................................................................................ 98

6.3 Voice Calling Issues .................................................................................................................................. 98

6.4 Voice Calls Unavailability with Windows Firewall Turned Off ............................................................ 99

6.5 Delays in Audio Archive Settings Application ....................................................................................... 99

6.6 Voice Logging Settings Update .............................................................................................................. 99

6.7 Absence of Location Information ........................................................................................................... 99

6.8 Dispatcher Voice Transmissions are not Captured ........................................................................... 100

6.9 No Incoming and Outgoing Voice in SmartPTT Express Client ....................................................... 100

Appendix A. SmartPTT Express Configurator User Interface ................................................................ 101

A.1 SmartPTT Express Login Window ........................................................................................................ 101

A.2 Toolbar ..................................................................................................................................................... 103

A.2.1 Configurator Settings Window ..............................................................................................103

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A.2.2 Invalid Configuration Data Window .....................................................................................104

A.3 Licenses .................................................................................................................................................... 104

A.3.1 Hardware ID Window..............................................................................................................106

A.4 System Parameters ................................................................................................................................ 107

A.4.1 System Parameters .................................................................................................................107

A.4.2 System Roles ............................................................................................................................108

A.4.3 Server Parameters ...................................................................................................................109

A.5 Consoles ................................................................................................................................................... 110

A.6 Users......................................................................................................................................................... 111

A.7 Conventional Systems ........................................................................................................................... 113

A.7.1 General Tab ..............................................................................................................................113

A.7.2 Radio Resources Tab ...............................................................................................................115

A.8 DIMETRA Systems................................................................................................................................... 117

A.8.1 Radio System Parameters ......................................................................................................117

A.8.2 Voice Dispatch Parameters ....................................................................................................118

A.8.3 DIMETRA User Credentials Window .....................................................................................119

A.8.4 Digital Audio Recording Parameters ....................................................................................121

A.8.5 Radio IDs Window ...................................................................................................................124

A.8.6 Outdoor Positioning Parameters ..........................................................................................125

A.8.7 Text Messaging Parameters ..................................................................................................127

A.8.8 System Description .................................................................................................................128

A.8.9 Talkgroups ................................................................................................................................129

A.9 Layouts ..................................................................................................................................................... 131

A.9.1 Users Window ..........................................................................................................................132

A.10 Digital Audio Recording ...................................................................................................................... 132

A.11 Location Service .................................................................................................................................... 134

A.12 Bridges ................................................................................................................................................... 136

A.12.1 Resources Window ................................................................................................................137

A.13 Text Messaging Service ....................................................................................................................... 138

A.14 SCADA .................................................................................................................................................... 140

A.15 Status Bar .............................................................................................................................................. 141

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Contact Information .................................................................................................................................. 142

Technical Support ......................................................................................................................................... 142

Sales & Marketing ......................................................................................................................................... 142

Documentation.............................................................................................................................................. 143

Glossary ....................................................................................................................................................... 144

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About This Document

About This Document

The document explains how to install and configure SmartPTT Express, a client-server dispatch
software for DIMETRA Express. It informs system administrators about the necessary configuration
changes in computer operating system and provides brief information on how to maintain the
software.

Conventions & Assumptions

The document uses the following conventions:

Convention Example

Named user interface elements the Save button

Values and expandable list items the Always option

File names/paths or strings that must be type net start “SmartPTT Express
typed exactly as given Server”

Hyperlinks https://smartptt.com/products/smartptt-
express/

Cross-references See Glossary on page 144.

Other documents SmartPTT Express User Guide

The document assumes the following:

• Customer hardware, software, and network equipment can be properly configured by the
system administrator who has his/her own approach to operating system configuration.

• DIMETRA Express has been properly configured as a radio system or can be properly configured
by the Customer-assigned engineer.

Related Information
The document does not cover other products configuration until it is explicitly required. In such
cases, a reference to other manuals is provided with information on what must be performed.

SmartPTT Express Documentation

Information about SmartPTT Express Client configuration and operation is available in SmartPTT
Express User Guide. SmartPTT Express Quick Start Guide provides a brief overview of SmartPTT Express
installation and configuration.

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About This Document

Motorola Solutions Documentation

This document refers to the following Motorola Solutions resources:

• DIMETRA Express Maintenance Guide (must be received from Motorola Solutions).

• DIMETRA Express embedded help (available in DIMETRA Network Manager).

Windows Administrator Notes

The following references are provided for Customer’s system administrator for purposes of quick
configuration overview:

• Authorization
(https://docs.microsoft.com/en-us/windows/desktop/secauthz/authorization-portal)

• Managing Groups
(https://docs.microsoft.com/en-us/windows/desktop/ad/managing-groups)

• Managing Users
(https://docs.microsoft.com/en-us/windows/desktop/ad/managing-users)

• Power Management
(https://docs.microsoft.com/en-us/windows/desktop/power/power-management-portal)

• Windows Time Service

(https://docs.microsoft.com/en-us/windows-server/networking/windows-time-service/windows-
time-service-top)

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Overview

Chapter 1. Overview
SmartPTT Express is a dispatch software for DIMETRA™ Express, a multisite trunked radio system
from Motorola Solutions. DIMETRA is Motorola’s brand name for TETRA-compliant radio systems. For
more information on DIMETRA Express, see
https://www.motorolasolutions.com/en_xu/products/tetra/infrastructure/tetra-core-
network/dimetra-express.html.

SmartPTT Express is a client-server software that supports standalone and collocated installation of
its server and client components.

Figure 1: SmartPTT Express Overview

SmartPTT Express connects to the DIMETRA Express Server over IPv4 and receives all the supported
dispatch features from it. Note that only one DIMETRA Express Server is currently supported.

1.1 Components
SmartPTT Express includes the following components: SmartPTT Express Server, SmartPTT Express
Configurator and SmartPTT Express Client.

1.1.1 SmartPTT Express Server & SmartPTT Express Configurator

SmartPTT Express Server is the software’s server component. It provides access to DIMETRA Express
radio users and talkgroups. On the computer, it appears as a Windows service named SmartPTT
Express Server.

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Overview

Figure 2: SmartPTT Express Server Service and SmartPTT Express Configurator

Most SmartPTT Express settings can be modified with the SmartPTT Express Configurator
application. It is a GUI-based Windows application that accesses SmartPTT Express settings. It
provides input validation, export and import of configuration settings, and saves changes.

1.1.2 SmartPTT Express Client

SmartPTT Express Client is dispatch console software that provides dispatch features using a
graphical user interface as well as audible and visual event indication.

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Overview

Figure 3: SmartPTT Express Client Overview (Example)

SmartPTT Express Client requires a continuous connection to SmartPTT Express Server. If the
connection is lost, SmartPTT Express Client immediately logs off the user to prevent data
desynchronization.

1.1.3 Other Software

SmartPTT Express installation file includes the necessary versions of Microsoft .NET Framework, and
Visual C++ Redistributable package. They are installed automatically if required.

1.2 Features
SmartPTT Express provides multiple features.

Dispatch features

• Access to DIMETRA radio users and talkgroups over DIMETRA Express.

• Access to any radio systems over RG-1000e or CCGW gateway (4 wire E&M connection).

• Incoming and outgoing group calls (Group PTT).

• System-wide call.

• Call parties identification.

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Overview

• Half-duplex and full-duplex private calls (individual calls).

• Ambience listening (remote monitor).

• Various transmit priorities: General Transmit, Instant Transmit, All-Points Bulletin (APB)
Transmit.

• Single & multiple talkgroup selection.

• Incoming emergency alarms and emergency calls.

• Patching among talkgroups and donor radios connected via CCGW radio gateway.

• Voice logging, records playback and export to audio files.

• Receiving radio user coordinates from DIMETRA Express.

• Showing radio user locations on a map in OpenStreetMap format (accessed via HTTP protocol or
stored as files).

• Additional positioning information (speed and direction of movement, coordinates accuracy and
more).

• Text messaging (group and individual, short and long messages).

• Bridges between donor radios connected via RG-1000e radio gateway.

• Incoming Radio Status support.

• Communication with other SmartPTT Express Client users over DIMETRA Express.

User Features

• Tile-based design.

• System and per-call volume control.

• Console activity log and call log.

• Contact list for private calls.

• Built-in voice record player.

• Workplace/layout customization: buttons, panels, tabs and tiles.

• Multilingual user interface.

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Overview

PTT Accessories Support

• Footswitch FS22A-JSB by Kinesis

• Imtradex TM-2

• Imtradex PTT13-USB PTX-QD

• Peitel PS12 (pei tel PTC USB)

• Plantronics C310-M

• Plantronics C320-M

• XK-3 Switch Interface Thumb

• PTT Headset Adapter

• Kinesis JoyStick Controller

• Holmco D-9 (Holmberg GmbH & Co. KG D9 USB TSS V1.00)

Administration features

• Backing up and restoring configuration.

• Flexible role model with editable permissions.

• Centralized layout storage and loading.

• Runtime application of configuration changes.

SmartPTT Express requires licenses to unlock features. To order licenses, contact the Elcomplus LLC
representative in your region.

1.3 Capacity
SmartPTT Express provides the following capacity:

• Single active radio system (DIMETRA Express).

• Up to 120 talkgroups; up to 60 talkgroups per dispatch console.

• Up to 10 simultaneous full-duplex and/or half-duplex private calls (one private call per dispatch
console).

• Up to 11 multiselect groups (1 active at a time); each may include up to 16 talkgroups.

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Overview

• Up to 11 patch groups that can be active simultaneously; each group may include up to 16
talkgroups.

• Up to 100 dispatch consoles, 10 of which can initiate and receive voice calls (limited by DIMETRA
Express).

1.4 System Requirements

SmartPTT Express states certain requirements to be satisfied to install, configure and use it as a
dispatch software. This includes hardware requirements, software requirements, networking
requirements and audio accessory requirements. These are given in the following sections of the
document.

1.4.1 Radio System Compatibility

SmartPTT Express supports DIMETRA™ Express 1.2 and 1.3 radio systems.

Non-DIMETRA radio system connection is supported via RG-1000e radio gateway and/or
Conventional Channel Gateway (CCGW).

For details on RG-1000e, see https://smartptt.com/products/smartptt-rg-1000e/; for details on

CCGW, contact Motorola Solutions representative in your region.

1.4.2 Hardware Requirements

Computer hardware intended to host SmartPTT Express software must comply with the minimum
requirements provided in Table 1.

Table 1: Hardware Requirements

Parameter Value

Processor dual-core processor with 3.4 GHz clock frequency

quad-core processor with 4.1 GHz clock frequency with

SmartPTT Express SCADA and DBMS installed on the same
computer

Multithread: Required.

Memory 8 GB

16 GB with SmartPTT Express SCADA and DBMS installed on

the same computer

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Overview

Parameter Value

Disk Space: 256 GB and more

512 GB and more with SmartPTT Express SCADA and DBMS

installed on the same computer

Read/write speed: 600 MB/s

SSD/EFD with SmartPTT Express SCADA and DBMS installed on

the same computer

Audio (SmartPTT Express High-definition 2.0 audio

Client hosts only)

Graphics (SmartPTT GDDR5 with 2 GB memory

Express Client hosts only)

Monitor Display Size: 19˝ and more

Screen Resolution: 1280×1200 px and more

LAN 10/100/1000 Base T

I/O Ports 1 video output

2-channel audio output (SmartPTT Express Client hosts only)

1 microphone input (SmartPTT Express Client hosts only)

1 keyboard input, and/or 1 mouse input, and/or touchscreen

For better performance, Solid State Drives (SSD) or Enterprise Flash Drives (EFD) are recommended
instead of Hard Disk Drives (HDD).

IMPORTANT: These hardware specifications have proven sufficient under testing conditions.
However, with a larger radio system they may not be enough.

For details on the software operation under the Customer’s workload, contact Elcomplus LLC
representative in your region.

1.4.3 Software Requirements

SmartPTT Express is a Windows-only software. Customer’s operating system must comply with the
requirements provided in Table 2.

Table 2: Operating System Requirements

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Overview

Parameter Value

Editions Windows 10 Pro, version 1803 and 1809

Windows 10 Enterprise, version 1803 and 1809

Windows 10 Enterprise LTSC 2016

Windows Server 2016

Windows Server 2019

System Type 64-bit

For more information on LTSC versions of Windows 10, see https://docs.microsoft.com/en-

us/windows/whats-new/ltsc/.

1.4.4 Network Environment Requirements

When SmartPTT Express is configured and operable, the network it uses must comply with the
requirements provided in Table 3.

Table 3: Network Environment Requirements

Parameter Value

IP Addressing IPv4 only

Maximum Packet Loss 1%

Maximum Two-Way Delay 150 ms

Maximum Jitter 100 ms

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Environment Preparation

Chapter 2. Environment Preparation

Customer infrastructure that complies with SmartPTT Express system requirements must be
properly configured. This chapter provides information on both necessary and recommended
configurations.

2.1 DIMETRA Express Configuration

To interact with SmartPTT Express, DIMETRA Express must be configured to support dispatch
consoles or voice logging that use its API. The configuration is possible if specific licenses are
installed in DIMETRA Express. License permissions are provided in Table 4.

Table 4: License Permissions in DIMETRA Express

Name Necessity Description

DIMETRA Express Core required Core license.

Dispatch Console optional Limits the number of dispatch console connections

Position with voice call, emergency alarm, patching and
other functionality.

Voice Logging Capacity optional Supports SmartPTT Express Server connection as

an external voice logger and limits the number of
simultaneous transmissions that can be recorded.

Radio User required Limits the number of radio users and console users
in DIMETRA Express. Each console user refers to an
authorized SmartPTT Express dispatcher.

Analog Gateway optional Limits the number of donor radios connected via
Channel CCGW radio gateway.

To establish a connection with DIMETRA Express, Dispatch Console Position or Voice Logging
Capacity license must be installed.

DIMETRA Express configuration is performed via DIMETRA Express Network Manager, accessed by
typing the IP address of DIMETRA Express in a web browser. Below is a brief description of the
DIMETRA Express settings required for using SmartPTT Express. Detailed information is available in
DIMETRA Express Network Manager embedded help.

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Environment Preparation

Radio Users and Talkgroups

The following configuration actions are required for the system as a whole or certain SmartPTT
Express features to work correctly:

• Each radio user and talkgroup must be assigned a unique ID. The ID pool is shared between
talkgroups, radio users, dispatch consoles and Short Data Hosts.

• In order to support location service and text messaging, Short Data must be enabled for the
desired radio users.

• In order to support patching, the desired talkgroups must have the Patch Capable parameter
enabled.

NOTICE: It is also recommended to enable the Talkgroup Regroupable parameter. Transmissions

routed via patch groups to talkgroups with this parameter disabled will be interpreted as
originating from the dispatch console by DIMETRA Express.

Dispatch Consoles
The following configuration actions are required for using voice dispatch features in SmartPTT
Express:

• Dispatch console type must be set to Express Console (API).

• IP addresses of all SmartPTT Express Server hosts must be added to the console client list.
SmartPTT Express Client IP addresses do not need to be specified anywhere in DIMETRA
Express settings. The maximum number of SmartPTT Express Server connections is 10 (a
DIMETRA Express limitation that cannot be worked around).

• Dispatch console user accounts must be added. The maximum number of these is limited by the
Dispatch Console Position license. Multiple SmartPTT Express user accounts can be assigned to a
single DIMETRA Express account, but only one of them can be logged on simultaneously.

• If you intend to use the Ambience Listening feature, enable it for the desired console user
accounts.

• DIMETRA Express host names must be obtained from DIMETRA Express Network Manager
embedded help (System Settings → Dispatch Console) and resolved to DIMETRA Express IP
address (Link 1 IP address). For details, see Communication with DIMETRA Express on page 21.

Voice Logging
The following configuration actions are required for using SmartPTT Express as an external voice
logger:

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Environment Preparation

• Logging client IP address and Corba TCP port number must be configured and provided to the
person who will configure SmartPTT Express.

• Voice logger credentials must be configured and provided to the person who will configure
SmartPTT Express.

• DIMETRA Express logging client host name must be obtained from DIMETRA Express Network
Manager embedded help (System Settings → Voice Logging) and resolved to DIMETRA
Express IP address (Link 1 IP address). For details, see Communication with DIMETRA Express
on page 21.

Outdoor Location Support

The following configuration actions are required for using location service in SmartPTT Express:

• At least one Short Data Host must be configured in DIMETRA Express. Short Data Host names
and passnumbers must be provided to the person who will configure SmartPTT Express.

• Radios must be configured to provide coordinates to the configured Short Data Hosts only. No
other recipients must be configured.

• Radios must be configured to provide coordinates over the Location Information Protocol (LIP).
No other protocols are supported.

For configuration details and assistance, contact Motorola Solutions representative in your region.

Text Messaging Support

Text message service in DIMETRA Express is implemented by means of the Short Data Transport
Service (SDTS). For each dispatch console user added, a Short Data Host is automatically created with
Short Data Host ID the same as the Console User ID.

IMPORTANT: In DIMETRA Express 1.3, adding a dispatch console user may not result in the
corresponding Short Data Host appearing on the SDTS Host list. It is still created, but cannot
be assigned a passnumber or name. To connect to such host, any passnumber can be used.

In order to configure text messaging service for a dispatch console user, the corresponding SDTS
Host ID and passnumber must be provided to the person who will configure SmartPTT Express.

Conventional Channel Gateway (CCGW) Configuration

In order to provide access to analog conventional channels, the CCGW gateway must be installed
and configured; the desired donor radios must be connected to it. For configuration details and
assistance, contact Motorola Solutions representative in your region.

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Environment Preparation

2.2 RG-1000e Radio Gateway Configuration

This section provides a brief overview of RG-1000e configuration required for interaction with
SmartPTT Express. A more detailed description of the gateway and its CPS can be found in the
following documents:

• RG-1000e Configuration for SmartPTT Express

• RG-1000e Remote Gateway User Guide

• CPS RG-1000e User Guide

IP Channels Assigned to Radios

• Connection mode must be set to Client and TCP, RTP.

• Gateway IP settings must be set to RG-1000e IP address, subnet mask and gateway. It is
possible to use the same or different IP addresses for radios connected to the same gateway,
whereas XCMP ports must be different between them.

• Remote Gateway IP settings must be set to the SmartPTT Express Server host IP address and
port number that will be used for RG-1000e connection.

Radio Settings

• Radio IO mode must be selected.

• G711A voice codec (A-Law 64 kbps) with audio packet duration of 20 ms must be used.

2.3 Addressing Notes

SmartPTT Express, DIMETRA Express and RG-1000e radio gateway support IPv4 addresses only. IPv6
is not supported.

If SmartPTT Express will be used as both dispatch and voice logging software, SmartPTT Express
Server host must have two IP addresses simultaneously. SmartPTT Express Server uses the first IP
address to interact with DIMETRA Express as an API-type console and the second – as an external
voice logger.

IMPORTANT: SmartPTT Express Server and DIMETRA Express should be located in the same local
area network. Having a NAT gateway between them may make connection impossible.

For communication with SmartPTT Express Server, RG-1000e radio gateway must be assigned a
static IP address. If there is a NAT gateway between the two, port forwarding must be configured.
For details, contact your system administrator.

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Environment Preparation

2.3.1 Communication with DIMETRA Express

During communication with SmartPTT Express Server, DIMETRA Express uses both IP addresses and
host names. Use of host names cannot be avoided due to DIMETRA Express limitations. DIMETRA
Express host names must be resolved to the DIMETRA Express IP on the SmartPTT Express Server
host. This can be done in the following ways:

• If a DNS server is used in the Customer Enterprise Network, host names must be added to the
DNS server.

• If no DNS Server is used, host names must be added to the

<%WINDIR%>\System32\drivers\etc\hosts file on the SmartPTT Express Server host.

Up-to-date host names are available in the embedded help of the DIMETRA Express Network
Manager. For details, contact Motorola Solutions representative in your region.

2.4 Disk Space Management

SmartPTT Express requires you to plan free disk space for the following purposes:

• Manage event logging.

• Manage voice record and location data storage.

Event Logging
SmartPTT Express uses Windows logging services to store system events information. It is necessary
for troubleshooting. The log is created on the SmartPTT Express Server host after the corresponding
SmartPTT Express component is installed. The log name is G2.SmartPTT System Event Log,
and it is available via the standard Windows Event Viewer on the “Applications and Services Logs”
tab.

Initial log size is 1028 KB. You should increase the log size with 1 GB per week (168 hours) as a
reference point. During configuration, users must configure log retention policy, backup rules, and
more. For details, contact your system administrator.

Voice Record and Location Data Storage

Voice records and location data are stored in the SmartPTT Express Server database. The storage
location is specified during SmartPTT Express installation.

By default, the database size increases until less than 20% of the disk space is free. When this
threshold is reached, SmartPTT Express Server overflow policy takes effect and the database stops
growing.

IMPORTANT: SmartPTT Express Server database does not allocate (reserve) disk space.

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Environment Preparation

Plan disk space using ~42 KB per one-minute call as a reference point. Calculate the required disk
space using the expected call rate, number of simultaneous voice calls, and the storage retention
timeout. For details, contact your system administrator.

2.5 System Roles & Authorization

SmartPTT Express supports the following authorization modes:

Local Groups Authorization

In this mode, each SmartPTT Express system role must be associated with a Windows user group
that exists on SmartPTT Express Server host.

Domain Authorization
In this mode, each SmartPTT Express system role must be associated with a user group that
exists in the domain to which SmartPTT Express Server host belongs.

If the same group is assigned to multiple system roles, the most privileged role will apply. Similarly, if
a user account belongs to multiple groups at once, it receives the most privileged role.

The account used for logging on to SmartPTT Express does not have to be the one currently logged
on to Windows.

Required User Account Settings

SmartPTT Express has the following requirements to Windows user accounts:

• User accounts must be enabled.

• User password must not be expired at the moment of use.

• Users must not be required to change their passwords at next logon.

IMPORTANT: User groups and accounts must be configured before installing SmartPTT Express.
If no valid administrator account exists, it will be impossible to log on to SmartPTT Express
Configurator.

SmartPTT Express provides the following user roles:

Operators
Can log on to SmartPTT Express Client only. Can only use the limited set of layouts and features
provided for them.

Privileged Operators
Are granted all operator permissions. Additionally, can edit the opened layout by
adding / removing tabs, panels, buttons and tiles, but cannot save changes.

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Supervisors
Are granted all privileged operator permissions. Additionally, can change audio settings, create
and edit layouts, save layout changes, and have access to Patch Monitor feature. Instant Transmit
and APB Transmit initiated by supervisors override those initiated by Operators.

Administrators
Are granted all supervisor permissions. Additionally, can access any layout and talkgroup
available in SmartPTT Express. Moreover, administrators are able to authorize in SmartPTT
Express Configurator to change SmartPTT Express settings.

For details on the system roles configuration, see Assigning User Groups to System Roles on
page 50.

2.5.1 Creating Windows Users

Follow the procedure to create Windows user accounts for SmartPTT Express.

NOTICE: The procedure is written for Windows 10 Pro. In other versions of Windows, some steps
may be slightly different.

Prerequisites:

Log on to SmartPTT Express Server host as a Windows administrator.

Procedure:

1. Right-click the Start button.

The shortcut menu appears.

Figure 4: Computer Management App

2. From the shortcut menu, select Computer Management.

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3. In the Computer Management window, on the left pane, expand System Tools → Local Users
and Groups and click Users.

4. On the right pane, click More Actions and select New User.
The New User window appears.

Figure 5: New User window

5. Configure the new user account:

a. In the User name field, type the user name (login).

b. In the Password field, type the user password.

c. In the Confirm password field, type the password again.

d. Clear the User must change password at next logon check box.

e. Clear the Account is disabled check box.

f. (Optional) To deny the user the ability to change their password, select the User cannot
change password check box.

g. (Optional) To avoid password expiration problems, select the Password never expires check
box.

h. At the bottom of the window, click Create.

6. Repeat the previous step to create another user account.

7. At the bottom of the window, click Close to close it.

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2.5.2 Creating Local User Groups

Follow the procedure to create Windows user groups for SmartPTT Express system roles.

NOTICE: The procedure is written for Windows 10 Pro. In other versions of Windows, some steps
may be slightly different.

Prerequisites:

• Log on to SmartPTT Express Server host as a Windows administrator.

• Create the desired Windows user accounts. For details, see Creating Windows Users on page 23.

Procedure:

1. Right-click the Start button.

The shortcut menu appears.

2. From the shortcut menu, select Computer Management.

Figure 6: Computer Management App

3. In the Computer Management window, on the left pane, expand System Tools → Local Users
and Groups and click Groups.

4. On the right pane, click More Actions and select New Group.
The New Group window appears.

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Figure 7: New Group window

5. In the Group name field, enter a name for the group.

6. Add users to the group:

a. In the New Group window, click Add.

b. In the window that appears, click Locations.

c. In the dialog that appears, select the local computer and click OK.

d. In the Enter the object names to select field, type the desired Windows user name and
click Check Names.
The user name appears in the field in the <hostname>/<username> format and is
underlined.

e. (Optional) To add another user, type their name in the Enter the object names to select
field without a preceding space or punctuation mark.

f. In the Select Users window, click OK.

7. In the New Group window, click Create.

Postrequisites:

Repeat the procedure to create more groups.

2.6 Power-Saving Mode Turnoff

Operating system may initiate power-saving mode after an inactivity timeout. This practically stops
the operating system and, therefore, all of its running services and application.

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Computers intended to host SmartPTT Express Server must not enter power-saving mode. This
includes prevention of the following actions:

• Entering sleep mode.

• Entering hibernation.

• Turning off automatically.

For details, contact your system administrator.

2.7 Network Time Synchronization

Network time synchronization can be organized on SmartPTT Express hosts for event database
coherence. Since all SmartPTT Express hosts are Windows computers, Windows Time Service can be
used. For details, see https://docs.microsoft.com/en-us/windows-server/networking/windows-time-
service/windows-time-service-top (“Windows Time Service” at Windows IT Pro Center).

If DIMETRA Express uses an external NTP Server, it is recommended to synchronize all SmartPTT
Express hosts with the same NTP Server. If DIMETRA Express does not utilize time synchronization,
the synchronization for SmartPTT Express hosts can be organized in another way. For details, contact
your system administrator.

2.8 Date & Time Format Adjustment

SmartPTT Express uses Windows long date format and long time format to show date and time on
the dedicated panels of SmartPTT Express Client. Short date and short time format are used in the
Activity Log and Audio Archive. Adjust the corresponding date and time formats before you start
using SmartPTT Express Client.

No changes are applied in runtime. If you modify the format while SmartPTT Express Client is
opened, you must reopen it to apply changes.

2.9 Antivirus & Firewall Configuration

At some configurations, customer antivirus or firewall software may consider SmartPTT Express a
suspicious software. Actions they perform (file and network traffic scanning) may cause SmartPTT
Express inoperability or low-performance state.

To avoid this, system administrators must perform the following actions:

• Add all SmartPTT Express executable files to the antivirus ignore list. For details, see Table 5.

• Unlock network traffic for specific port numbers in the firewall software. For details, see Table 6.

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Table 5: Root Directories with Executable Files and Subfolders (default)

Host Default path

SmartPTT Express Server host C:\Program Files\SmartPTT Express\Server\

SmartPTT Express Server host C:\Program Files (x86)\SmartPTT Express\Configurator\

Dispatch console hosts C:\Program Files (x86)\SmartPTT Express\Client\

Table 6: Firewall Ignore List for Network Ports

Default port & Host Description

protocol

54000 (TCP) SmartPTT Control interface between SmartPTT Express Server and
Express SmartPTT Express Configurator. For details, see Re-
Server Configuring SmartPTT Express Server on page 94.

53000 (TCP) SmartPTT Control interface between SmartPTT Express Server and
Express SmartPTT Express Client applications. For details, see
Server Configuring SmartPTT Express Server Interfaces on
page 51.

55000* (UDP) SmartPTT Voice traffic between SmartPTT Express Server and
Express SmartPTT Express Client applications.
Server

7101 (TCP) SmartPTT Control interface between SmartPTT Express Server and
Express DIMETRA Express. For details, see Adding & Editing
Server DIMETRA Express Connection on page 57.

49152–49152 SmartPTT Real-time voice traffic between SmartPTT Express Server

(UDP) Express and DIMETRA Express. For details, see Adding & Editing
Server DIMETRA Express Connection on page 57.

61000–61000 SmartPTT Voice records reception from DIMETRA Express. For

(UDP) Express details, see Connecting to DIMETRA Express Voice
Server Logging Service on page 69.

6006* (TCP) SmartPTT Radio user coordinates reception from DIMETRA

Express Express. For details, see Configuring Coordinates
Server Reception from DIMETRA Express on page 74.

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Default port & Host Description

protocol

ANY (TCP) dispatch console Control interface between SmartPTT Express Server and
SmartPTT Express Client.

ANY (UDP) dispatch console Voice traffic between SmartPTT Express Server and
SmartPTT Express Client.

Ports marked with an asterisk (*) must not or cannot be changed.

If antivirus or firewall software is causing problems after performing the steps described in this
section, contact SmartPTT Express technical support for assistance. For details, see Contact
Information on page 142.

2.10 Map Providers

SmartPTT Express uses the OpenStreetMap (OSM) format of maps to show radio user location. The
source of maps (map provider) can be an external HTTP server or locally stored files. No other
protocols and formats are supported.

Only one map provider can be configured in SmartPTT Express. It is not possible to configure
different map sources for different SmartPTT Express Client applications.

IMPORTANT: SmartPTT Express does not contain built-in map files or any software for HTTP
server organization.

2.10.1 Offline Maps

A map in the OpenStreetMap (OSM) format can be stored as a collection of .png files to be accessed
by SmartPTT Express Client applications. Information about preparing offline maps is available on
the web site of SmartPTT Technical Support Center: http://support.smartptt.com/hc/en-
us/articles/360007705159-How-to-Create-an-Offline-Map-for-SmartPTT-EXPRESS.

The path to map storage is entered in the following format:

atlas://[host]/<path>/{z}/{x}/{y}/.png

If the map is stored locally on SmartPTT Express Client hosts, the map files must be copied to each of
them using the same path (for example, D:/Map).

For Location Service configuration details, see Configuring Location Service in SmartPTT Express on
page 76.

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2.10.2 HTTP-based Maps

SmartPTT Express can be configured to use an external HTTP/HTTPS server as a source of maps in
the OpenStreetMap (OSM) format.

The URL address of the OSM map provider must contain substitutions for provider ID, zoom,
latitude, and longitude. Depending on the provider, the URL address must appear in one of the
following ways:

• OSM-like: http://{s}.maps.example.com/folder/{z}/{x}/{y}.png

• Custom: http://maps.example.com/folder/{s}/{z}/{x}/{y}.png

Substitutions are described in Table 7.

Table 7: Substitutions in Map Provider URL Addresses

Substitution Description

{s} Provider-specific identifier.

{z} The initial zoom of the map in a layout.

{x} The initial latitude of the map in a layout.

{y} The initial longitude of the map in a layout.

For more information on the OpenStreetMap provider URL address, contact your OSM map provider.

SmartPTT Express supports the following types of authentication in OSM map servers:

• Public servers that do not require authentication.

• Private servers with HTTP Basic authentication.

• Private servers that require credentials in the URL.

To support SmartPTT Express, map servers must be able to simultaneously authenticate multiple
users with the same credentials. SmartPTT Express does not allow setting individual credentials for
each dispatch console.

If authentication credentials must be provided in the URL, additional substitutions must be used.
They are described in Table 8.

Table 8: Authentication Substitutions in Map Provider URL Addresses

Substitution Description

{login} User login.

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Substitution Description

{password} User password.

As a result, the URL address of an OSM map provider with authentication may appear as follows:
http://{s}.maps.example.com/folder/{z}/{x}/{y}.png?token=50029210&login={
login}&pass={password}

For Location Service configuration details, see Configuring Location Service in SmartPTT Express on
page 76.

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Chapter 3. Software Installation

SmartPTT Express installation file includes all the necessary software components to install, start and
use it.

3.1 Essential Actions before Installing SmartPTT Express

Before installing SmartPTT Express, make sure that the configuration actions outlined below have
been undertaken and the necessary information has been obtained.

• Obtain the IP address of SmartPTT Express Server host.

• If you intend to connect to DIMETRA Express, ensure that it has been correctly configured to
work with SmartPTT Express. For details, see DIMETRA Express Configuration on page 17.

• If you intend to use local groups authorization in SmartPTT Express, perform the following
actions:

• Create at least one Windows user account on SmartPTT Express Server host to serve as
SmartPTT Express administrator (an existing account can be used).
For details, see Creating Windows Users on page 23.

• Create at least one user group on SmartPTT Express Server host to fill the administrator role
in SmartPTT Express (an existing group can be used) and add the desired user account(s) to
it.
For details, see Creating Local User Groups on page 25.

• If you intend to use domain authorization, perform the following actions:

• In the domain to which SmartPTT Express Server host belongs, create at least one group to
fill the administrator role in SmartPTT Express (an existing group can be used).

• Add the desired domain user accounts to the groups corresponding to their intended role in
SmartPTT Express.
For details and assistance, contact your system administrator.

IMPORTANT: The administrator group needs to be specified during SmartPTT Express

installation. Four groups are required to fill all SmartPTT Express user roles. If there is no
valid user with SmartPTT Express administrator privileges, it will not be possible to log on to
SmartPTT Express Configurator. For details, see System Roles & Authorization on page 22.

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3.2 Installing SmartPTT Express

Follow the procedure to install SmartPTT Express on a computer.

Prerequisites:

• Ensure that you have performed all the necessary actions and obtained the information
outlined in Essential Actions before Installing SmartPTT Express on page 33.

• Make the installation file (default name is SmartPTTExpressSetup.exe) available on the

SmartPTT Express host using local or network storage.

Procedure:

1. Run the installation file from the SmartPTT Express host.

Language selection window appears.

Figure 8: Language selection in the Installation Program

2. From the drop-down list, select the language that will be used during installation and set as the
initial language of SmartPTT Express Client and SmartPTT Express Configurator. Then click
Next.
End-User License Agreement (EULA) appears.

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Figure 9: EULA in the Installation Program

3. In the window that appears, read the License Agreement and select I accept the terms in the
License Agreement. Then click Next.
The list of software components appears.

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Figure 10: Software Components in the Installation Program

4. In the window that appears, perform the following actions:

To install SmartPTT select SmartPTT Express Server. Otherwise, clear it.

Express Server,

To install SmartPTT select SmartPTT Express Configurator. Otherwise,

Express Configurator, clear it.

To install SmartPTT select SmartPTT Express Client. Otherwise, clear it.

Express Client,

5. Click Next.
Installation paths appear.

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Figure 11: Software Installation Paths

6. (Optional) Change the installation path:

a. To the right of the text field of a component, click Browse.

b. In the dialog box, select the desired path. Then click Open.
The new path appears in the text field.

IMPORTANT: If you are planning to maintain a large audio archive, it is advised to select a non-
system drive with ample free space for server database location.

7. Repeat the previous step for other components. Then click Next.
Initial authentication settings appear.

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Software Installation

Figure 12: Authentication Settings

8. (Optional) In the window that appears, in the System name field, enter a name for the
SmartPTT Express system.

9. Select user authorization method:

To set domain authorization, perform the following actions:

1. Click Domain.

2. From the Domain list, select the domain name.

To set local authorization, click Local Groups.

10. From the Admin Group list, select the Windows group that will be granted administrator
permissions in SmartPTT Express. Then click Next.
Initial SmartPTT Express Configurator or SmartPTT Express Client settings appear.

11. In the window that appears, perform the following actions:

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a. In the Server IP Address field, enter the IP address that will be used for connection between
SmartPTT Express Server and SmartPTT Express Configurator as well as SmartPTT Express
Client applications. By default the current computer IP address is used.

b. (Optional) If the Port field appears, enter the TCP port of the SmartPTT Express Server host.

c. Click Next.

Figure 13: Initial SmartPTT Express Configurator and SmartPTT Express Client Settings

12. Perform one of the following actions:

If the Client Configuration window in the Server IP Address field, enter the
appears, IP address of the computer that will be
used to connect SmartPTT Express Client
applications.

If another window appears, proceed to the next step.

13. In the window that appears, select the required check boxes to add shortcuts to Windows
Desktop. Then click Next.
Installation summary appears.

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14. In the window that appears, look through the installation summary. Then perform one of the
following actions:

If the information is correct, click Install.

If incorrect data appears, perform the following actions:

1. Click Back until the incorrect data fields appear.

2. Repeat the relevant steps of this instruction to

make the necessary changes.

3. Click Next until the installation summary appears

again.

4. Repeat the current step.

IMPORTANT: Do not start SmartPTT Express software until you restart the computer.

Postrequisites:

Change SmartPTT Express Server Event Log size. For details, see Disk Space Management on
page 21.

3.3 Installing Standalone SmartPTT Express Client

Follow the procedure to install SmartPTT Express Client on a dedicated computer. This procedure is
the shortened text-only version of the full installation procedure. For details, see Installing SmartPTT
Express on page 34.

Prerequisites:

• Ensure that you have performed all the necessary actions and obtained the information
outlined in Essential Actions before Installing SmartPTT Express on page 33.

• Make the installation file (default name is SmartPTTExpressSetup.exe) available on the

dispatch console host using local or network storage.

Procedure:

1. Run the installation file.

Language selection window appears (see Figure 8 on page 34).

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2. From the drop-down list, select the language that will be used during installation and set as the
initial language of SmartPTT Express Client and SmartPTT Express Configurator. Then click
Next.
End-User License Agreement (EULA) appears (see Figure 9 on page 35).

3. In the window that appears, read the License Agreement and select I accept the terms in the
License Agreement. Then click Next.
List of software components appears (see Figure 10 on page 36).

4. In the window that appears, perform the following actions:

a. Clear SmartPTT Express Server.

b. Clear SmartPTT Express Configurator.

c. Select SmartPTT Express Client.

d. Click Next.
Installation path appears.

5. (Optional) Change the installation path:

a. To the right of the text field with the default path, click Browse .

b. In the dialog box, select the required path. Then click Open.
New path appears in the text field.

6. Click Next.
SmartPTT Express Server IP address input appears (see Figure 13 on page 39).

7. In the window that appears, in the Server IP Address field, enter the IP address that is used (or
will be used) by SmartPTT Express Server to connect SmartPTT Express Client applications.
Shortcut creation settings appear.

8. In the window that appears, select the check box to add a shortcut on Windows Desktop. Then
click Next.
Installation summary appears.

9. In the window that appears, look through the installation summary info. Click Install.

IMPORTANT: Do not start SmartPTT Express Client until you restart the computer.

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3.4 Modification of the Installed Software

If you run the installation file on a computer with installed SmartPTT Express, the application offers
the following options:

Figure 14: Installed Software Modification Options

Modify
The button starts a procedure similar to installation. During the procedure, the user is able to
install components that are currently absent on the computer or uninstall ones that are no
longer required on the computer.

Repair
The button starts software installation repair. This includes binary and executable file updates,
registry entries checkout, and other actions.

Uninstall
The button starts the uninstallation procedure that deletes service files (if required). For details,
see Uninstalling SmartPTT Express on page 95.

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Configure
The button starts the modification of SmartPTT Express Server authentication and SmartPTT
Express Server network interface update. For details, see Re-Configuring SmartPTT Express
Server on page 94.

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Chapter 4. SmartPTT Express Configuration

SmartPTT Express configuration is performed using the SmartPTT Express Configurator application.
Once configuration is completed, SmartPTT Express Client will be able to successfully authorize its
users.

4.1 Logging on to SmartPTT Express Configurator

Follow the procedure to log on to SmartPTT Express Configurator and access SmartPTT Express
settings.

IMPORTANT: After you log on to SmartPTT Express Configurator, you must finish SmartPTT
Express configuration. Otherwise, you will be unable to save changes.

Prerequisites:

• Obtain SmartPTT Express administrator credentials (login and password). For details, see
System Roles & Authorization on page 22.

• Obtain the SmartPTT Express Server IP address and TCP port. For details, see Installing
SmartPTT Express on page 34.

• Start SmartPTT Express Server. For details, see SmartPTT Express Server Service Control on
page 46.

Procedure:

1. Start SmartPTT Express Configurator.

The main window of SmartPTT Express Configurator appears; the SmartPTT Express Login
window appears.

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Figure 15: Logging on to SmartPTT Express Configurator

2. If the Disconnected icon appears in the Status Bar of the SmartPTT Express Configurator
main window, perform the following actions:

a. In the SmartPTT Express Login window, click Server Connection.

b. In the Server IP Address field, type the SmartPTT Express Server IPv4 address in dot-
decimal notation that was configured during installation.

c. In the Port field, type the TCP port number that was configured during installation.

d. Click Update.

The Connected icon should appear in the Status Bar.

NOTICE: If the Connected icon does not appear, modify the SmartPTT Express installation. For
details, see Modification of the Installed Software on page 42.

3. In the User Login field, type the user login.

4. In the Password field, type the user password.

5. Click Login.
The SmartPTT Express Login window disappears; SmartPTT Express settings appear in the
main window of the SmartPTT Express Configurator.

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Postrequisites:

If you are logging on to SmartPTT Express Configurator for the first time, perform the first start
configuration. For details, see First Start Configuration on page 49.

4.2 Changing Language

Follow the procedure to change the interface language of SmartPTT Express Configurator.

Prerequisites:

Log on to SmartPTT Express Configurator.

Procedure:

1. In SmartPTT Express Configurator, on the Toolbar, click Configurator Settings .

The Configurator Settings window appears.

Figure 16: SmartPTT Express Configurator Language Selection

2. In the window that appears, from the Language list, select the desired language. Then click OK.

3. To apply changes immediately, reopen SmartPTT Express Configurator.

4.3 SmartPTT Express Server Service Control

SmartPTT Express Server is a regular Windows service that can be started, stopped, and restarted.
Started service is required for configuration and dispatching.

To control the service, use one of the following methods:

• Use the Stop SmartPTT Express Server and Start SmartPTT Express Server shortcuts in the
Start menu.

• Open Windows Services app or the Services tab of the Task Manager application, find
SmartPTT Express Server in the list of services, right-click it and use commands from the menu
that opens.

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• Run Windows Command Prompt (cmd.exe) as administrator and type net start
“SmartPTT Express Server” or net stop “SmartPTT Express Server”.

• Use other Windows system management tools and approaches.

4.4 Generating Hardware ID

Follow the procedure to generate SmartPTT Express Hardware ID that is required to order a license
file. Alternatively, you can generate Hardware ID using a dedicated tool. For details, visit SmartPTT
Technical Support Center.

Prerequisites:

• Install SmartPTT Express Server.

• Log on to SmartPTT Express Configurator.

Procedure:

1. In SmartPTT Express Configurator, click the Licenses tab.

License information appears.

Figure 17: Accessing Licensing Settings

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2. On the right pane, at the bottom of the table, click Show Hardware ID.
The Hardware ID window appears.

Figure 18: Viewing Hardware ID

3. In the window that appears, click Copy to copy the Hardware ID code to the clipboard.

4. In the window, click Close.

5. Deliver the Hardware ID code to the Elcomplus LLC representative. If demanded, add another
relevant information.

Postrequisites:

Install the license file after you receive it. For details, see Installing License on page 49.

4.5 First Start Configuration

After acquiring the license file, the following actions must be performed:

• Install the license file. For details, see Installing License on page 49.

• Select user groups for supervisors, operators, and privileged operators. For details, see
Assigning User Groups to System Roles on page 50.

• Determine SmartPTT Express Server addresses and ports. For details, see Configuring SmartPTT
Express Server Interfaces on page 51.

Until these steps (except license installation) are completed, SmartPTT Express configuration
changes cannot be saved.

4.5.1 Installing License

Follow the procedure to install the license file and unlock SmartPTT Express features.

Prerequisites:

• Receive the license file from Elcomplus LLC. Copy it to the SmartPTT Express Server host.

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• Log on to SmartPTT Express Configurator.

Procedure:

1. In SmartPTT Express Configurator, click the Licenses tab.

Licensing information appears on the right pane (see Figure 17 on page 48).

2. On the right pane, click Install License.

A dialog window appears.

3. In the dialog window, select the received .spttlx file. Then click Open.

4. On the right pane, view the table with licenses. Make sure that the information is correct.

Postrequisites:

• Assign user groups to system roles. For details, see Assigning User Groups to System Roles on
page 50.

• Configure SmartPTT Express Server interfaces. For details, see Configuring SmartPTT Express
Server Interfaces on page 51.

4.5.2 Assigning User Groups to System Roles

Follow the procedure to change the authentication settings in SmartPTT Express.

NOTICE: Authorization method (domain or local groups) can be changed only via SmartPTT
Express installation program. For details, see Modification of the Installed Software on
page 42.

Prerequisites:

• Create user groups for the desired system roles. For details, see Creating Local User Groups on
page 25.

• Log on to SmartPTT Express Configurator.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, click the System Parameters tab.
System parameters appear on the right pane.

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Figure 19: System Roles Configuration in SmartPTT Express Configurator

2. On the right pane, in the System Roles area, from the corresponding lists, select user groups
for the four SmartPTT Express user roles.

NOTICE: It is possible to assign the same user group to multiple roles. In such case, its members
will receive the most privileged role.

3. Perform one of the following actions:

If you have completed first-start on the Toolbar, click Save configuration

configuration, .

If you have not completed first-start configure SmartPTT Express Server

configuration, interfaces. For details, see Configuring
SmartPTT Express Server Interfaces on
page 51.

If you are not performing first-start on the Toolbar, click Save configuration
configuration, .

4.5.3 Configuring SmartPTT Express Server Interfaces

Follow the procedure to configure SmartPTT Express Server communication interfaces with dispatch
consoles.

Prerequisites:

• Obtain SmartPTT Express Server IP address, TCP and the corresponding UDP ports.

• Log on to SmartPTT Express Configurator.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, click the System Parameters tab.
System parameters appear on the right pane.

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Figure 20: Interfaces Configuration in SmartPTT Express Configurator

2. (Optional) In the top right corner of the Server Parameters area, turn on the Advanced toggle
to display all available settings.

3. In the Main Server area, in the IP Address field, type the SmartPTT Express Server IPv4 address
in dot-decimal notation.

4. In the Port field, enter an unlocked TCP port number. For details, see Table 6 on page 29.

5. (Optional) To use a dedicated IP address for voice traffic between SmartPTT Express Server and
SmartPTT Express Client applications, perform the following actions:

a. In the Server Parameters area, under Audio IP Address, clear the The same as IP Address
check box (visible if the Advanced toggle is turned on).

b. In the field below the check box, type the desired IP address.

6. (Optional) In the First Audio Port field, enter the UDP port number to be used for voice traffic
between SmartPTT Express Server and the first SmartPTT Express Client application that
connects to it.

NOTICE: Each subsequent SmartPTT Express Client application will increment this value by 1.

7. Perform one of the following actions:

If you have completed first-start on the Toolbar, click Save

configuration, configuration .

If you have not completed first-start edit system roles. For details, see
configuration, Assigning User Groups to System Roles on
page 50.

If you are not performing first-start on the Toolbar, click Save

configuration, configuration .

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Postrequisites:

To apply changes immediately, restart SmartPTT Express Server. For details, see SmartPTT Express
Server Service Control on page 46.

4.5.4 Editing Miscellaneous Settings

Follow the procedure to edit miscellaneous SmartPTT Express settings.

Prerequisites:

Log on to SmartPTT Express Configurator.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, click the System Parameters tab.
System parameters appear on the right pane.

Figure 21: Miscellaneous SmartPTT Express Server Settings

2. On the right pane, in the System Parameters area, perform the following actions:

To play alarm tone in SmartPTT Express select Play alarm tone on emergency
Client each time an emergency call is calls.
received,

To turn off the alarm tone for clear Play alarm tone on emergency
emergency calls, calls.

3. In the Activity Log Retention Period field, enter the retention period (in minutes) for activity
log entries.

4. Perform the following actions:

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To prevent SmartPTT Express Client select Prevent dispatch interrupting.

users from interrupting incoming
transmissions to start their own,

To allow SmartPTT Express Client users clear Prevent dispatch interrupting.

to interrupt incoming transmissions to
start their own,

5. (Optional) In the Name field, type a name for the SmartPTT Express system.

6. On the Toolbar, click Save configuration .

4.6 Adding & Editing Consoles

Follow the procedure to add a new or edit an existing dispatch console in SmartPTT Express
Configurator.

Prerequisites:

• Obtain the host name/computer name/system name of the dispatch console host.

• Log on to SmartPTT Express Configurator.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the Consoles tab.
The list of existing consoles and the Add new button appear under the tab.

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Figure 22: Console Configuration in SmartPTT Express Configurator

2. Perform one of the following actions:

To add a new console, click Add new.

To edit an existing console settings, click the desired console.

3. On the right pane, in the Host Name field, type the name of the dispatch console host (case
insensitive).

4. (Optional) In the Dispatch Position Name field, type the console name that will appear in
SmartPTT Express Client. If this field is left empty, the host name will be displayed in SmartPTT
Express Client instead.

5. On the Toolbar, click Save configuration .

Postrequisites:

• Repeat the procedure to add other consoles.

• To apply changes immediately, restart SmartPTT Express Server. For details, see SmartPTT
Express Server Service Control on page 46.

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4.7 Adding & Editing Users

Follow the procedure to add and/or edit SmartPTT Express users.

Prerequisites:

• Obtain logins of the relevant Windows users. For details, see System Roles & Authorization on
page 22.

• Log on to SmartPTT Express Configurator.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the Users tab.
The list of users and the Add new button appear under the tab.

Figure 23: User Account Configuration

2. Perform one of the following actions:

To add a new user, click Add new.

To edit an existing user settings, click the required user.

3. On the right pane, in the Name field, enter the corresponding Windows user login.

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4. If Resource Access List is available, configure the user’s access to resources. For details, see
Managing Resource Access on page 67.

NOTICE: The Resource Access List table becomes available after SmartPTT Express Server
synchronizes with DIMETRA Express.

5. On the Toolbar, click Save configuration .

Postrequisites:

Repeat the procedure to add other users.

4.8 DIMETRA Express Connection

Connection to the DIMETRA Express radio system includes the following mandatory actions:

• Resolving DIMETRA Express host names to its IP address. For details, see Communication with
DIMETRA Express on page 21.

• Configuration of SmartPTT Express Server interfaces. For details, see Adding & Editing DIMETRA
Express Connection on page 57.

• Account association. For details, see Configuring Associations between DIMETRA Express and
SmartPTT Express User Accounts on page 60.

4.8.1 Adding & Editing DIMETRA Express Connection

Follow the procedure to add or edit a connection to DIMETRA Express.

Prerequisites:

• Ensure that the installed license includes DIMETRA Express Connectivity.

• Add console users in SmartPTT Express Configurator. For details, see Adding & Editing Users on
page 55.

• Obtain DIMETRA Express IP address. For details, see DIMETRA Express Configuration on
page 17.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the DIMETRA Systems tab.

2. Perform one of the following actions:

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To add a radio system, click Add new, and then select DIMETRA
Express in the drop-down menu.

To edit connection settings, click a radio system name.

Figure 24: DIMETRA Express Connection Settings in SmartPTT Express Configurator

3. On the right pane, click the General tab.

4. In the Radio System Parameters area, enter DIMETRA Express interface parameters:

a. (Optional) In the top right corner of the area, turn on the Advanced toggle to display all
available settings.

b. (Optional) In the Name field, type a name for the radio system.

c. In the DIMETRA IP Address field, type DIMETRA Express IP address.

5. On the Toolbar, click Save configuration .

Postrequisites:

To apply changes immediately, restart SmartPTT Express Server. For details, see SmartPTT Express
Server Service Control on page 46.

4.8.2 Configuring Voice Dispatch

Follow the procedure to configure voice dispatch parameters.

Prerequisites:

• Configure DIMETRA Express connection. For details, see Adding & Editing DIMETRA Express
Connection on page 57.

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• Ensure that the installed license includes Dispatcher Voice Channel.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the DIMETRA Systems tab and click
the radio system name.

Figure 25: Voice Dispatch Parameters in SmartPTT Express Configurator

2. On the right pane, click the General tab.

3. In the Voice Dispatch Parameters area, select the Enable Voice Dispatch check box.

4. (Optional) In the top right corner of the area, turn on the Advanced toggle to display all
available settings.

5. In the DIMETRA DCS Port field (visible if the Advanced toggle is turned on), type the Corba TCP
Port Number (7101).

6. Leave the values in the DIMETRA Audio IP Address, DIMETRA Audio Port, Local Audio IP
Address and Range For Audio Source Port fields (visible if the Advanced toggle is turned on)
unchanged.

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7. (Optional) If ambience listening is licensed, configure its duration:

To make ambience listening end only in the Ambience Listening Duration (s)
when manually aborted by the SmartPTT area, select the Unlimited option.
Express Client user,

To make ambience listening end after a in the Ambience Listening Duration (s)
set interval, area, perform the following actions:

1. Select the lower option.

2. In the field next to the option, enter

the desired timeout.

8. Synchronize DIMETRA Express and SmartPTT Express user accounts. For details, see Configuring
Associations between DIMETRA Express and SmartPTT Express User Accounts on page 60.

9. In the System Description area at the bottom of the right pane, click the Sync button.
Connection and synchronization with DIMETRA Express starts; when it is completed, the
corresponding dialog box appears.

10. On the Toolbar, click Save configuration .

Postrequisites:

• Configure resource availability to SmartPTT Express users. For details, see Managing Resource
Access on page 67.

4.8.3 Configuring Associations between DIMETRA Express and

SmartPTT Express User Accounts
Follow the procedure to associate DIMETRA Express user accounts with SmartPTT Express Client user
accounts.

NOTICE: Multiple SmartPTT Express Client user accounts can be assigned to a single DIMETRA
Express user account, but only one of them can be authenticated simultaneously.

Prerequisites:

• Obtain DIMETRA Express user credentials. For details, see DIMETRA Express Configuration on
page 17.

• Ensure that the installed license includes Dispatcher Voice Channel.

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Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the DIMETRA Systems tab and click
the radio system name.
The selected radio system settings appear on the right pane.

2. On the right pane, click the General tab.

3. In the Voice Dispatch Parameters area, click DIMETRA User Credentials.

The DIMETRA User Credentials window appears.

Figure 26: User Accounts Synchronization in SmartPTT Express Configurator

4. In the window that appears, perform account association:

a. Perform one of the following actions:

To add a new association, click the Click here to add new item entry at the
top of the table.

To edit an existing association, double-click the desired entry.

b. In the entry, in the Username column, type a DIMETRA Express console user name exactly
as in DIMETRA Express. You can use the same name only once.

c. In the Password column, type the user password exactly as in DIMETRA Express.

d. (Optional) In the same column, press and hold View Password to show password symbols
and check their correctness.

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e. In the Dispatchers column, from the list, select one or multiple SmartPTT Express Client
users.

f. In the right part of the entry, click OK.

5. Repeat the previous step for other accounts.

6. In the DIMETRA User Credentials window, click OK.

7. On the Toolbar, click Save configuration .

4.8.4 Configuring Talkgroups and Private Calls

Follow the procedure to edit talkgroup and private call settings.

Prerequisites:

Synchronize with DIMETRA Express. For details, see Adding & Editing DIMETRA Express Connection
on page 57.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the DIMETRA Systems tab and click
the radio system name.

2. On the right pane, click the Talkgroups tab.

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Figure 27: Talkgroup Configuration

3. On the right pane, in the table, for each of the desired talkgroups, perform the following
actions:

a. In the Name and/or ID column, view the talkgroup name and/or ID.

b. In the Voice column (available only if the installed license includes Dispatcher Voice
Channel), select the check box to make the talkgroup available for voice dispatching in
SmartPTT Express.

c. In the Audio Recording column (available only if the installed license includes Digital Audio
Recording), select the check box to record the group’s calls.

IMPORTANT: For this to become available, connection to DIMETRA AIS service must be
configured. For details, see Connecting to DIMETRA Express Voice Logging Service on
page 69.
Furthermore, DIMETRA audio recording capacity must not be exceeded. The Number of
resources available for audio recording is displayed above the table.

d. In the Text Messages column (available only if the installed license includes Text
Messaging), select the check box to enable sending and receiving text messages to/from
the group.

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e. In the Users column (available only if the installed license includes Dispatcher Voice
Channel), click the cell.
User list appears.

f. To grant or deny a user access to the talkgroup, click that user’s login in the list.

NOTICE: The System-wide Call feature is present in the list as a talkgroup named SWC-TG. Its
availability can be configured in the same way as that of any talkgroup.

4. On the right pane, click the Private Calls tab.

Figure 28: Private Call Configuration

5. On the right pane, in the Text Messages column (available only if the installed license includes
Text Messaging), select the check box to enable sending and receiving individual text
messages.

6. In the Users column (available only if the installed license includes Dispatcher Voice Channel),
click the cell.
User list appears.

7. To grant or deny a user the ability to initiate and receive private calls (including ambience
listening), click that user’s login in the list.

8. On the Toolbar, click Save configuration .

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4.8.5 Configuring Analog Channels

Follow the procedure to configure donor radios connected via CCGW radio gateway.

Prerequisites:

• Ensure that the installed license includes Wireless Gateways.

• Configure the CCGW radio gateway and connect the desired donor radios to it. For details, see
DIMETRA Express Configuration on page 17.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the DIMETRA Systems tab and click
the radio system name.

2. On the right pane, click the Radio Resources tab.

Figure 29: Analog Channel Configuration

3. On the right pane, in the table, for each of the desired donor radios, perform the following
actions:

a. In the Name and/or ID column, view the donor radio name and/or ID.

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b. In the Voice column (available only if the installed license includes Dispatcher Voice
Channel), select the check box to make the radio available for voice dispatching in SmartPTT
Express.

c. In the Audio Recording column (available only if the installed license includes Digital Audio
Recording), select the check box to record the radio’s calls.

IMPORTANT: For this to become available, connection to DIMETRA AIS service must be
configured. For details, see Connecting to DIMETRA Express Voice Logging Service on
page 69.
Furthermore, DIMETRA audio recording capacity must not be exceeded. The Number of
resources available for audio recording is displayed above the table.

d. (Optional) If necessary to have the donor radio route voice transmissions only from, but not
to its radio system, select the check box in the Receive Only column.

e. In the Users column (available only if the installed license includes Dispatcher Voice
Channel), click the cell.
User list appears.

f. To grant or deny a user access to the donor radio, click that user’s login in the list.

4. On the Toolbar, click Save configuration .

4.8.6 Managing Resource Access

Follow the procedure to manage resource availability to users.

Prerequisites:

• Ensure that the installed license includes Dispatcher Voice Channel.

• Synchronize SmartPTT Express Server with DIMETRA Express. For details, see Adding & Editing
DIMETRA Express Connection on page 57.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the Users tab and select the desired
user.
User settings appear on the right pane.

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Figure 30: Resource Access Configuration

2. On the right pane, in the Talkgroup Access List table, configure resource availability to the
user:

a. (Optional) Apply filters to the resource list:

To display only those select the Show Selected Resources check box.
resources to which
the user currently has
access,

To filter the resource perform the following actions:

list by resource name
1. In the Name/ID column, click Filter .
and/or ID,

2. In the Filter By Keyword field that appears, enter a

part of resource name/ID.
Only the resources whose name/ID contains the
entered text are displayed in the table.

To filter the resource perform the following actions:

list by resource type,
1. In the Type column, click Filter .

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2. In the window that appears, select/clear check

boxes next to resource types to show/hide such
resources in the table.

b. To grant/deny access to a resource, select/clear the check box to the left of its name.

c. To grant/deny access to all resources currently displayed, select/clear the check box in the
header row of the table.

NOTICE: The System-wide Call feature is present in the table as a talkgroup named SWC-TG. Its
availability can be configured in the same way as that of any talkgroup.

3. On the Toolbar, click Save configuration .

Postrequisites:

Repeat the procedure to configure access settings for other users.

4.9 Voice Logging Configuration

Voice logging configuration in SmartPTT Express includes the following mandatory actions:

• Configuration of an additional DIMETRA Express connection. For details, see Connecting to

DIMETRA Express Voice Logging Service on page 69.

• Record storage configuration. For details, see Configuring Voice Record Storage on page 72.

4.9.1 Connecting to DIMETRA Express Voice Logging Service

Follow the procedure to connect to DIMETRA Express Voice Logger.

Prerequisites:

• Obtain the following parameters from DIMETRA Express:

• DIMETRA Express IP address for external voice loggers.

• External voice logger credentials.

For details, see DIMETRA Express Configuration on page 17.

• Determine radio users whose voice transmissions must be stored in the SmartPTT Express
database.

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Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the DIMETRA Systems tab, and
then select the radio system.

2. On the right pane, click the General tab.

3. In the Digital Audio Recording Parameters area, select Enable Audio Recording.
Audio recording settings appear.

Figure 31: Voice Logging Configuration

4. (Optional) In the top right corner of the Digital Audio Recording Parameters area, turn on the
Advanced toggle to display all available settings.

5. In the Local IP Address field, enter the IP address configured as the external voice logger in
DIMETRA Express.

6. In the Username For AIS field, type the external voice logger login exactly as configured in
DIMETRA Express.

7. In the Password field, type the external voice logger password exactly as configured in
DIMETRA Express.

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8. In the DIMETRA AIS IP Address field (visible if the Advanced toggle is turned on), type the IP
address of the DIMETRA Express system.

9. In the DIMETRA AIS Port field (visible if the Advanced toggle is turned on), enter the Corba TCP
Port number (7101).

10. Leave values in the Local Audio IP Address, First Audio Port and Last Audio Port (visible if the
Advanced toggle is turned on) fields unchanged.

11. In the System Description area at the bottom of the right pane, click the Sync button.
Connection and synchronization with DIMETRA Express starts; when it is completed, the
corresponding dialog box appears.

12. Configure DIMETRA Express users whose voice transmissions will be stored in SmartPTT Express
voice record database:

a. Click Radio IDs.

The Radio IDs window appears.

Figure 32: User Selection for Voice Logging

b. (Optional) In the search field, type a part of a radio ID or alias.

Only the radio users whose ID or alias contain the entered symbols will be shown in the list.

c. (Optional) Click Select All / Deselect All to select/clear check boxes to the left of all radio
users in the list.

d. Select users whose transmissions will be stored in the Audio Archive.

IMPORTANT: DIMETRA Express will not provide a voice transmission for recording if its voice
logging capacity is insufficient. For details, see DIMETRA Express Configuration on page 17.

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IMPORTANT: The external voice logger is present in the list as a radio user. Do not select its
checkbox.

e. Click OK to apply changes and close the window.

13. On the Toolbar, click Save configuration .

4.9.2 Configuring Voice Record Storage

Follow the procedure to configure voice record storage on the SmartPTT Express Server host.

Prerequisites:

Determine storage size, retention period and overflow policy. For details, see Disk Space
Management on page 21.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, click the Digital Audio Recording tab.
Storage settings appear on the right pane.

Figure 33: Audio Recording Configuration

2. On the right pane, in the Retention Period field, enter the time period after which voice records
will be deleted from the Audio Archive.

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NOTICE: If SmartPTT Express Server is not restarted, changes will be applied on the next calendar
day.

3. From the Overflow Policy list, select the desired behavior in case the Audio Archive exceeds its
size limit:

To stop adding new voice records and keep older select Discard New.
records until their retention period expires,

To start deleting older records in order to add new select Replace Oldest.
records to the archive,

4. Configure the size of the audio archive:

To limit the audio archive size by the click Depends on free disk space.
amount of free disc space (the archive
will grow as long as more than 20% of
the disk space remains free),

To set a fixed limit on the Audio Archive perform the following actions:
size,
1. Click Fixed size.

2. In the Fixed size field, enter the audio

archive maximum size in megabytes.

NOTICE: SmartPTT Express Server checks disk space every 30 minutes and stops the database size
from growing if it exceeds the specified limit.

3. On the Toolbar, click Save configuration .

Postrequisites:

To apply changes immediately, restart SmartPTT Express Server. For details, see SmartPTT Express
Server Service Control on page 46.

4.10 Location Service Configuration

Location services configuration in SmartPTT Express includes the following actions:

• Map provider selection and configuration. For details, see Map Providers on page 30.

• Connection to DIMETRA Express Short Data Service. For details, see Configuring Coordinates
Reception from DIMETRA Express on page 74.

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• Connection to the map provider and location data base configuration. For details, see
Configuring Location Service in SmartPTT Express on page 76.

4.10.1 Configuring Coordinates Reception from DIMETRA Express

Follow the procedure to configure a connection to DIMETRA Express Short Data Service for receiving
radio user coordinates.

Prerequisites:

• Ensure that the installed license includes Outdoor Positioning Services. For details, see
Installing License on page 49.

• From DIMETRA Express, obtain the Short Data Host ID(s) to which radios report their
coordinates and the corresponding passnumber(s). For details, see DIMETRA Express
Configuration on page 17.

Procedure:

1. In SmartPTT Express Configurator, expand the DIMETRA Systems tab, and then click the radio
system name.

2. On the right pane, click the General tab.

3. In the Outdoor Positioning Parameters area, select the Enable Outdoor Positioning
check box.
Short Data Transport Service connection settings appear in the area.

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Figure 34: Short Data Service Connection

4. (Optional) In the top right corner of the area, turn on the Advanced toggle to display all
available settings.

5. In the table, click Click here to add new item.

A new entry is added to the table.

6. In the entry, in the SSI column, enter a Short Data Host ID configured in DIMETRA Express.

7. In the Passnumber column, enter the passnumber of the corresponding Short Data Host
configured in DIMETRA Express.

8. In the Radio IDs column, perform the following actions:

a. Click Assign.
The Radio IDs window appears.

b. In the window that appears, select radio users that must be tracked in SmartPTT Express.

c. Click OK to accept changes and close the window.

9. Leave the values in the SDR IP Address and SDR Port columns (visible if the Advanced toggle is
turned on) unchanged.

10. In the Local IP Address column (visible if the Advanced toggle is turned on), enter the
SmartPTT Express Server IP address.

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11. In the Local Port column (visible if the Advanced toggle is turned on), enter the SmartPTT
Express Server port used to receive radio user location updates.

12. In the rightmost column, click OK.

13. On the Toolbar, click Save Configuration .

Postrequisites:

Repeat the procedure to add more Short Data Hosts. This is required if radios in the system are
configured to report their location to different Short Data Hosts.

4.10.2 Configuring Location Service in SmartPTT Express

Follow the procedure to configure outdoor location service in SmartPTT Express that includes map
provider access and the period of coordinates retention in the database.

Prerequisites:

• Determine the retention period for radio user coordinates.

• Determine map provider parameters. For details, see Map Providers on page 30.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, click the Location Service tab.
Location settings appear on the right pane.

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Figure 35: Location Service Configuration

2. On the right pane, in the Retention period field, enter the retention period (in months) for
radio user coordinates.

NOTICE: SmartPTT Express defines “month” as 30 days.

3. In the Map Parameters area, choose map type:

To load the map from an HTTP server, from the Type list, select OpenStreetMap.

To load the map from locally stored files, from the Type list, select Local Map Atlas.

4. Configure map provider access:

If loading the map stored as in the URL field, type the path to map storage.
files,

If loading the map from an perform the following actions:

HTTP server that does not
1. In the URL field, type the URL address.
require authentication,
2. Leave the Login and Password fields empty.

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If loading the map from an perform the following actions:

HTTP server that requires basic
1. In the URL field, type the URL address.
HTTP authentication,

2. In the Login field, type the required user login.

3. In the Password field, type the required user

password.

4. (Optional) In the Password field, press and hold

Show Password to show password characters.

If loading the map from an perform the following actions:

HTTP server that requires user
1. In the URL field, type the URL address template.
credentials included in the URL
address, 2. In the typed address, in place of the login, type
{login}

3. In the same address, in place of the password,

type {password}

4. In the Login field, type the user login.

5. In the Password field, type the user password.

6. (Optional) In the Password field, press and hold

Show Password to show password characters.

5. On the Toolbar, click Save Configuration .

4.11 Text Message Service Configuration

Text messaging service configuration in SmartPTT Express includes the following actions:

• Configuring text message transport between SmartPTT Express and DIMETRA Express. For
details, see Configuring Text Message Transport on page 79.

• Configuring text messaging service in SmartPTT Express. For details, see Configuring Text
Messaging Parameters on page 80.

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4.11.1 Configuring Text Message Transport

Follow the procedure to configure a connection to DIMETRA Express Short Data Service for sending
and receiving text messages.

Prerequisites:

• Ensure that the installed license includes Text Messaging. For details, see Installing License on
page 49.

• From DIMETRA Express, obtain Short Data Host IDs and passnumbers of DIMETRA user
accounts used by dispatchers. For details, see DIMETRA Express Configuration on page 17.

Procedure:

1. In SmartPTT Express Configurator, expand the DIMETRA Systems tab, and then click the radio
system name.

2. On the right pane, click the General tab.

Figure 36: Short Data Service Connection

3. In the Text Messaging Parameters area, select the Enable Text Messaging check box.
Short Data Transport Service connection settings appear in the area.

4. (Optional) In the top right corner of the area, turn on the Advanced toggle to display all
available settings.

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5. For each SmartPTT Express Client user that will use text messaging, perform the following
actions:

a. In the table, click Click here to add new item.

A new entry is added to the table.

b. In the entry, in the SSI column, enter the Short Data Host ID of the DIMETRA Express user
account.

c. In the Pass Number column, enter the Short Data Host passnumber.

d. Leave the values in the SDR IP Address and SDR Port columns (visible if the Advanced
toggle is turned on) unchanged.

e. In the Local IP Address column (visible if the Advanced toggle is turned on), enter the
SmartPTT Express Server IP address.

f. In the Local Port column (visible if the Advanced toggle is turned on), enter the SmartPTT
Express Server port used to send and receive text messages.

g. In the rightmost column, click OK.

6. On the Toolbar, click Save Configuration .

4.11.2 Configuring Text Messaging Parameters

Follow the procedure to configure text messaging parameters.

Prerequisites:

Ensure that the installed license includes Text Messaging. For details, see Installing License on
page 49.

Procedure:

1. In SmartPTT Express Configurator, click the Text Messaging Service tab.

Text messaging service parameters appear on the right pane.

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Figure 37: Short Data Service Parameters

2. Configure text message delivery/read reports:

If delivery/read reports from the Delivery Reports / Read Reports list, select
are not desired, Never.

If desired to always perform the following actions:

provide delivery/read
1. From the Delivery Reports / Read Reports list,
reports,
select Always.

2. In the Delivery Timeout (s) / Read Timeout (s)

field, enter the time in seconds that SmartPTT
Express Server will wait for a delivery/read
report.

If desired for dispatchers perform the following actions:

to request delivery/read
1. From the Delivery Reports / Read Reports list,
reports on a per-message
select On Demand.
basis,

2. In the Delivery Timeout (s) / Read Timeout (s)

field, enter the time in seconds that SmartPTT

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Express Server will wait for a delivery/read

report.

3. (Optional) If desired to send the time of message creation along with its text, select the Include
timestamp in TMS packets check box.

NOTICE: If the check box is selected, SmartPTT Express Server will automatically attach a
timestamp to each text message, which will be displayed as send time on the receiving
radio. Otherwise, delivery time will be displayed.

4. On the Toolbar, click Save Configuration .

4.12 Non-DIMETRA Radio System Connection

SmartPTT Express provides the ability to connect with any radio systems by means of RG-1000e radio
gateways. Each gateway can be connected to up to two donor radios via 4-wire E&M interface. These
act as conduits that pass voice transmissions to and from their respective radio systems. SmartPTT
Express Server connects to RG-1000e via IP network.

SmartPTT Express Bridging feature provides the ability to configure bridges between donor radios
connected to RG-1000e gateways so that voice transmissions on one of them are also routed to the
others. Bridges are configured in SmartPTT Express Configurator. In SmartPTT Express Client, users
can view and activate/deactivate them on the Patch Monitor panel. A bridge can include from 2 to
16 radio resources.

This functionality requires licensing in SmartPTT Express: the Wireless Gateways license limits the
number of RG-1000e connections and the Radio System Interconnect license limits the number of
bridges that can be configured.

4.12.1 Configuring RG-1000e Connection

Follow the procedure to configure the connection to an RG-1000e radio gateway.

Prerequisites:

• Ensure that the installed license includes Wireless Gateways.

• Configure the RG-1000e firmware. For details, see RG-1000e Radio Gateway Configuration on
page 20.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the Conventional Systems tab.

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2. Perform one of the following actions:

To add an RG-1000e connection, click Add new.

To edit an existing RG-1000e connection, click a radio system name.

NOTICE: It is sufficient to add one conventional system and add all radio resources connected to
multiple RG-1000e gateways to it.

3. On the right pane, click the General tab.

Figure 38: Conventional System Parameters

4. (Optional) In the top right corner of the right pane, turn on the Advanced toggle to display all
available settings.

5. (Optional) In the Name field, type the radio system name.

6. (Optional) Configure SmartPTT Express Server interface to be used for RG-1000e connection
(parameters visible only with the Advanced toggle turned on):

a. In the Local Server IP Address field, enter the IP address of the SmartPTT Express Server
host configured in RG-1000e.

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b. In the Local Server Port field, enter the port number of the SmartPTT Express Server host
configured in RG-1000e.

7. Click the Radio Resources tab.

Donor radio table appears on the right pane.

Figure 39: Donor Radio Table

8. Configure the donor radios connected to RG-1000e:

a. In the radio resource table, click Click here to add new item to add a new resource, or click
twice an existing entry to modify it.

b. (Optional) In the top right corner of the area, turn on the Advanced toggle to display all
available settings.

c. In the Name column, type the resource name.

d. In the Radio GW IP Address column, type the RG-1000e IP address.

e. In the Radio GW Port column, type the port number to be used for outbound traffic to the
radio (the port number must match the corresponding value configured in RG-1000e).

f. In the Voice column (available only if the installed license includes Dispatcher Voice
Channel), select the check box to enable voice dispatch for the resource.

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g. In the Audio Recording column (available only if the installed license includes Digital Audio
Recording), select the check box to enable digital audio recording for the resource.

h. (Optional) If necessary to have the donor radio route voice transmissions only from, but not
to its radio system, select the check box in the Receive Only column.

i. In the Users column (available only if the installed license includes Dispatcher Voice
Channel), click the cell.
User list appears.

j. To grant or deny a user access to the talkgroup, click that user’s login in the list.

k. In the rightmost column, click OK to save changes.

9. On the Toolbar, click Save Configuration .

4.12.2 Configuring Bridges

Follow the procedure to configure a bridge between radio resources connected to RG-1000e
gateways.

Prerequisites:

• Ensure that the installed license includes Wireless Gateways and Radio System Interconnect.

• Configure RG-1000e connection. For details, see Configuring RG-1000e Connection on page 82.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, click the Bridges tab.
Bridges table appears on the right pane.

2. Perform one of the following actions:

To add a bridge, click Add here to add new item.

To edit an existing bridge, click twice the desired entry.

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Figure 40: Bridges Table

3. In the Name column, enter the bridge name that will be displayed on the Patch Monitor panel
in SmartPTT Express Client.

NOTICE: The name must be unique and cannot be longer than 16 characters.

4. Assign radio resources to the bridge:

a. In the Assigned Resources column, click Assign.

The Resources window appears.

Figure 41: Assigning Resources to a Bridge

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b. Select check boxes next to desired radio names to include them in the bridge.

c. At the bottom of the window, click OK.

5. In the rightmost column of the bridges table, click OK.

6. To delete a bridge, in the rightmost column of the corresponding entry, click Delete ( ).

7. On the Toolbar, click Save Configuration .

4.13 Integration with SmartPTT Express SCADA

SmartPTT Express can be integrated with SmartPTT Express SCADA — software for remote
monitoring and control of industrial equipment over radio waves. After access has been configured
in SmartPTT Express Configurator, the SCADA panel can be displayed in SmartPTT Express Client
applications.

4.13.1 Configuring SmartPTT Express SCADA Connection

Follow the procedure to configure SmartPTT Express SCADA connection.

Prerequisites:

• Install and configure SmartPTT Express SCADA. For details, see SmartPTT Express SCADA
Installation and Start Guide.

• Ensure that the installed license includes the SCADA feature.

• Obtain SmartPTT Express SCADA URL.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, click the SCADA tab.
SCADA parameters appear.

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Figure 42: SCADA Parameters

2. On the right pane, in the URL field, type SmartPTT Express SCADA URL address.

3. On the Toolbar, click Save configuration .

4.14 Exporting Configuration

Follow the procedure to export SmartPTT Express configuration to a file. You can use the file as a
backup.

Prerequisites:

Log on to SmartPTT Express Configurator.

Procedure:

1. In SmartPTT Express Configurator, on the Toolbar, click Backup configuration .

A dialog box appears.

2. In the dialog box, specify the desired path to the file.

3. In the File Name field, enter the name of the exported file. Then click Save.

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Postrequisites:

Ensure that the exported file is stored on another physical disk.

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Maintenance & Re-Installation

Chapter 5. Maintenance & Re-Installation

This chapter describes the actions involved in SmartPTT Express maintenance, reconfiguration and
removal.

5.1 Editing Layout Availability Settings

Follow the procedure to edit the list of SmartPTT Express Client users that have access to a layout.

NOTICE: If SmartPTT Express Configurator is open at the time of a new layout creation, the layout
will not appear on layout list until SmartPTT Express Configurator is restarted.

Prerequisites:

• Create and configure layouts using SmartPTT Express Client. For details, see “Layout
Configuration” in SmartPTT Express User Guide.

• Reopen SmartPTT Express Configurator to view the updated list of layouts.

Procedure:

1. In SmartPTT Express Configurator, on the left pane, expand the Layouts tab, and then click the
desired layout.
Layout settings appear on the right pane.

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Figure 43: Layout Settings Modification

2. On the right pane, click Edit.

The Users window appears (see Figure 43).

3. (Optional) In the search field enter a part of the desired user name.
Only the users whose names contain the entered symbols will be shown in the list.

4. (Optional) Click Select All / Deselect All to select/clear check boxes to the left of all users in the
list.

5. Perform the following actions:

To make the layout available to SmartPTT select check boxes to the left of the
Express Client users, corresponding names.

To make the layout unavailable to clear check boxes to the left of the
SmartPTT Express Client users, corresponding names.

6. In the Users window, click OK to finish editing.

7. (Optional) View additional information:

a. In the Name field, view the selected layout name.

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b. In the Owner field, view the name of the user who created the layout.

NOTICE: Layout owner will have access to the layout even if the corresponding check box is
cleared in the Dispatchers window.

8. On the Toolbar, click Save Configuration .

5.2 Upgrading SmartPTT Express

Follow the procedure to upgrade previously installed SmartPTT Express to a newer version.

Prerequisites:

• Make the installation file available to start from the SmartPTT Express host.

• (Optional) Back up your current configuration. For details, see Exporting Configuration on
page 88.

Procedure:

1. Start the installation file.

The SmartPTT Express Setup window appears.

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Figure 44: Installed Software Upgrade

2. In the window that appears, click Yes.

3. When upgrade is complete, in the window, click Close.

Postrequisites:

• Repeat the procedure on each SmartPTT Express host.

• (Optional) Import previously saved configuration. For details, see Importing Configuration on
page 93.

5.3 Importing Configuration

Follow the procedure to import/restore SmartPTT Express configuration.

Prerequisites:

• Ensure that you have a valid configuration (.bkp) file.

• Log on to SmartPTT Express Configurator.

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Procedure:

1. In SmartPTT Express Configurator, on the Toolbar, click Restore configuration .

A dialog box appears.

2. In the dialog box, specify the desired configuration file. Then click Open.

3. On the Toolbar, click Save Configuration .

Postrequisites:

To apply changes immediately, restart SmartPTT Express Server. For details, see SmartPTT Express
Server Service Control on page 46.

5.4 Re-Configuring SmartPTT Express Server

Follow the procedure to edit authorization type and SmartPTT Express Configurator connection
settings.

Prerequisites:

• Make the installation file available to start from the SmartPTT Express Server host.

• Determine the new authorization type, SmartPTT Express Server IP address and TCP port.

Procedure:

1. Start the installation file.

The SmartPTT Express Setup window appears.

2. In the window that appears, click Configure.

The Server Configuration window appears (see Figure 14 on page 42).

3. In the window that appears, in the Authorization Type area, perform one of the following
actions:

To set domain authorization, perform the following actions:

1. Click Domain.

2. From the Domain list, select the desired

domain name.

To set local authorization, click Local Groups.

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4. (Optional) In the System Name field, enter a name for the SmartPTT Express system. Then click
Next.
SmartPTT Express Server connection parameters appear (see Figure 13 on page 39).

5. In the window that appears, perform the following actions:

a. In the Server IP Address field, enter the SmartPTT Express Server IP address.

b. If the Port field appears, enter a free TCP port number in it.

c. Click Next.
Configuration summary appears.

6. In the window that appears, view changes. Then click Configure.

Re-configuration starts.

7. When the re-configuration is complete, in the window, click Close.

5.5 Uninstalling SmartPTT Express

Follow the procedure to uninstall SmartPTT Express from the computer. Supplemental software
(frameworks and redistributable packages) remains installed because it may be used by other
software.

Prerequisites:

Create a configuration backup. For details, see Exporting Configuration on page 88.

Procedure:

1. On the computer with SmartPTT Express, start the installation file.

The SmartPTT Express Setup window appears.

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Figure 45: Installed Software Modification

2. (Optional) From the drop-down list, select the language that will be used during uninstallation.

3. Click Uninstall.
Uninstallation options appear.

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Figure 46: SmartPTT Express uninstallation confirmation

4. Perform one of the following actions:

To delete program data that includes console select Remove program

settings, layouts, tones, audio archive, and all other data.
user settings and data,

To keep program data on the computer, clear Remove program data.

5. Click Yes.

6. When uninstallation completes, close the window.

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Chapter 6. Troubleshooting
This chapter describes common problems SmartPTT Express users may experience and ways to
resolve them.

6.1 DIMETRA Express Connection Issues on Settings Update

SmartPTT Express Server may become unable to connect to DIMETRA Express if you re-configure
DIMETRA Express with SmartPTT Express Server configured and operable. In particular, this occurs
when you use both dispatch and voice logging features.

To resolve the issue, restart SmartPTT Express Server and synchronize it with DIMETRA Express
again. To avoid such issues in the future, complete DIMETRA Express configuration before
configuring SmartPTT Express.

6.2 DIMETRA Express Settings Update Issues

This problem may occur when you apply changes in DIMETRA Express and then immediately
synchronize SmartPTT Express Server with it. In such case, updates may not happen.

To resolve the problem, wait until changes are applied in DIMETRA Express. The update process may
take 40 seconds or more. Try to synchronize with DIMETRA Express after this time. If your changes
include new IP addresses and ports, update and apply the corresponding SmartPTT Express Server
settings.

If synchronization fails after 5 minutes, contact SmartPTT Express technical support.

6.3 Voice Calling Issues

After updating DIMETRA Express settings and re-synchronizing SmartPTT Express Server with it,
SmartPTT Express Client may become unable to receive and/or initiate voice calls.

To resolve the problem, check if the SmartPTT Express Server IP address is added to the console list
in DIMETRA Express. This is required to receive and initiate calls. After you add it, apply changes in
DIMETRA Express, re-synchronize it with SmartPTT Express Server, and save SmartPTT Express
Server changes.

6.4 Voice Calls Unavailability with Windows Firewall Turned Off

If the Windows Firewall is turned off on the computer and no other firewall software is used, voice
call reception and initiation may be unavailable for dispatchers. This occurs because network ports
used by SmartPTT Express are not added to the firewall ignore list (white list).

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To resolve the problem, unblock network traffic for ports used by SmartPTT Express even if you are
not using Windows firewall. For details, see Antivirus & Firewall Configuration on page 29.

6.5 Delays in Audio Archive Settings Application

When audio archive settings are modified and changes are saved, new settings are not applied
immediately. The following rules apply to them:

• Database size is checked and adjusted every 30 minutes.

• New retention period is applied at midnight.

To apply changes immediately, restart SmartPTT Express Server. If no changes occur within the
abovementioned time, and SmartPTT Express Server restart does not apply them, contact SmartPTT
technical support. For details, see Contact Information on page 142.

6.6 Voice Logging Settings Update

If voice logging is configured first in SmartPTT Express Configurator and then in DIMETRA Express,
audio recording may not begin.

To resolve this problem, restart SmartPTT Express Server. For details, see SmartPTT Express Server
Service Control on page 46. To avoid such issues in the future, complete DIMETRA Express
configuration before configuring SmartPTT Express.

6.7 Absence of Location Information

If radios in DIMETRA Express system have not been configured correctly, SmartPTT Express will be
unable to receive and process their coordinates. Correct radio configuration includes the following:

• Use the Short Data Transport Service (SDTS), not the Packet Data Service.

• Ensure that the correct Short Data Host ID is used.

• Use the LTP protocol (LRRP is not supported in SmartPTT Express).

• Disable Packet Data Service.

6.8 Dispatcher Voice Transmissions are not Captured

When using Holmco D-9 (Holmberg GmbH & Co. KG D9 USB TSS V1.00) desktop microphone,
dispatcher voice is not captured unless the microphone PTT button is pressed.

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To resolve this problem, fix the microphone PTT button in pressed position and do not bind it to the
General Transmit action. Alternatively, always press the microphone PTT button when speaking.

6.9 No Incoming and Outgoing Voice in SmartPTT Express Client

In Windows 10 1809 Pro Education N with German localization, incoming and outgoing voice to and
from SmartPTT Express Client is not heard.

To resolve this problem, install Media Feature Pack for Windows 10 N:

https://www.microsoft.com/en-us/software-download/mediafeaturepack

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Appendix A. SmartPTT Express Configurator

User Interface
The appendix describes the user interface elements available in the SmartPTT Express Configurator
application.

A.1 SmartPTT Express Login Window

The window provides settings to connect SmartPTT Express Configurator to the SmartPTT Express
Server and authenticate administrators.

Figure 47: Authorization Window: Collapsed (left) and Expanded (right)

In the window, the following fields are available:

User Login
Login of a SmartPTT Express user that has administrator permissions. For details, see System
Roles & Authorization on page 22.

Password
Password of the SmartPTT Express user. For details, see System Roles & Authorization on
page 22.

View Password
Shows/hides password characters instead of bullets. Appears in the Password field when at least
one character is typed in the field.

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Server Connection
Shows the IPv4 address and port number used by SmartPTT Express Configurator to connect to
SmartPTT Express Server. Also, replaces the Login and Exit buttons with Update and Close.

The following server connection settings are available:

Server IP Address
IPv4 address of the SmartPTT Express Server host in dot-decimal notation.

Port
The TCP port number configured in SmartPTT Express Server to accept SmartPTT Express
Configurator connection requests. The default port is 54000. This port is set during installation
and can be changed by modifying SmartPTT Express Server installation.

At the bottom of the field, the following buttons appear:

Login
Initiates the user authentication process. The button is active only if SmartPTT Express Server
connection is established successfully (the Connected icon appears in the Status Bar).

Exit
Closes the authorization window and the SmartPTT Express Configurator application.

Update
This button is available only when Server Connection settings are displayed. It validates the
parameters of connection to SmartPTT Express Server and starts connecting SmartPTT Express
Configurator to the SmartPTT Express Server.

Close
This button is available only when Server Connection settings are displayed. It collapses the
Server Connection settings. The Update and Close buttons are replaced with Login and Exit.

A.2 Toolbar
The top part of the main SmartPTT Express Configurator window (Toolbar) provides general-purpose
controls over SmartPTT Express configuration.

Figure 48: SmartPTT Express Configurator Toolbar

On the Toolbar, the following buttons are available:

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Configurator Settings
Opens the Configurator Settings window. For details, see Configurator Settings Window on
page 103.

Backup Configuration
Provides the ability to back up the current SmartPTT Express configuration by exporting it to an
encrypted file with .bkp extension.

Restore Configuration
Provides the ability to restore SmartPTT Express configuration from a .bkp file. After doing so, all
changes are saved and applied immediately.

Save Configuration
Initiates validation of the configuration changes made by the user in SmartPTT Express
Configurator. If the changes are valid and do not involve IP address changes, they are applied. IP
address changes are applied only after SmartPTT Express Server restart. For details, see
SmartPTT Express Server Service Control on page 46. If the changes are invalid, the Invalid
Configuration Data window appears. For details, see Invalid Configuration Data Window on
page 104.

A.2.1 Configurator Settings Window

This window provides the ability to change the SmartPTT Express Configurator interface language.

Figure 49: Configurator Settings Window

In the window, the Language list is available. It provides the list of languages for which localization
is available.

A.2.2 Invalid Configuration Data Window

This window displays invalidly configured parameters of SmartPTT Express.

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Figure 50: Invalid Configuration Data Window (Example)

The window does not block access to SmartPTT Express Configurator tabs and settings. If the user
clicks a parameter name in the window, the corresponding tab opens.

Clicking the OK button at the bottom of the window closes it.

A.3 Licenses
The Licenses tab provides information required for SmartPTT Express licensing and license
monitoring.

Figure 51: Licenses Tab

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The right pane provides the following information:

• General license information

• Purchased licenses

• Licensing controls

The general license information consists of the following entries:

License ID
A unique license code that identifies the Customer.

Company Name
The name of the licensee.

Software Upgrade Support Expiration Date

Expiration date of free software update. The user is unable to start a SmartPTT Express version
released after this date.

IMPORTANT: SmartPTT Express does not block installation of software upgrades that will be
incompatible with the license. The installed software will be inoperable and unavailable to
configure until a proper license is installed.

The table of purchased licenses consists of the following columns:

License
Shows the names of license items. For license explanations, please contact Elcomplus LLC
representative in your region.

Quantity
The number of items enabled by the license.

Start Date
The date when the license becomes active and the corresponding service is provided.

Expiration Date
The date after which the corresponding service stops being provided in SmartPTT Express.

At the bottom of the tab, the following buttons are available:

Install License
Opens the dialog window where the user selects the license file. The file extension is .spttlx.

Show Hardware ID
Opens the Hardware ID window. For details, see Hardware ID Window on page 106.

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A.3.1 Hardware ID Window

In the window, the Hardware ID value appears.

Figure 52: Hardware ID Window

In the window, the following buttons are available:

Hardware ID Field
Value of the Hardware ID that is required to order a compatible license.

NOTICE: Do not confuse Hardware ID with License ID.

Copy
Copies the Hardware ID value (with delimiters) to the clipboard. The copied ID needs to be sent to
Elcomplus LLC to order a license.

At the bottom of the window, the Close button is available. It closes the window.

A.4 System Parameters

The tab provides general SmartPTT Express settings grouped in the following areas:

• System Parameters. For details, see System Parameters on page 107.

• System Roles. For details, see System Roles on page 108.

• Server Parameters. For details, see Server Parameters on page 109.

A.4.1 System Parameters

The area provides miscellaneous SmartPTT Express settings.

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Figure 53: General System Parameters

In the area, the following settings are available:

Name
The name of the SmartPTT Express system that is used for internal purposes only.

Play alarm tone on emergency calls

Blocks/unblocks the alarm tone playback on dispatch consoles when an emergency call is
received from a radio user. If cleared, the tone will play on emergency alarms only.

Activity Log Retention Period

The time period after which event information is deleted from the Activity Log. The range of
possible values is from 10 to 1440 minutes (24 hours). SmartPTT Express checks the retention
period every 10 minutes.

Prevent dispatch interrupting

If selected, dispatchers must wait for the incoming voice transmission to end before starting their
own; if cleared, they can start transmitting at any time, interrupting any incoming voice
transmissions of radio users.

A.4.2 System Roles

The area provides SmartPTT Express authentication and authorization settings. In the top right
corner of the area, authorization mode is displayed.

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Figure 54: User Roles in System Parameters

In the area, the following settings are available:

Administrator Group
The user group whose members are granted administrator permissions in SmartPTT Express.
Only one group can be selected.

NOTICE: Changing the group of administrators does not take effect until the user logs off from
SmartPTT Express Configurator.

Supervisor Group
The user group whose members are granted supervisor permissions in SmartPTT Express.

Operator Group
The user group whose members are granted regular operator permissions in SmartPTT Express.

Privileged Operator Group

The user group whose members are granted privileged operator permissions in SmartPTT
Express.

For details on user roles, see System Roles & Authorization on page 22.

A.4.3 Server Parameters

The area provides the ability to configure SmartPTT Express Server network interfaces for dispatch
console connections.

Figure 55: SmartPTT Express Server Interface Settings

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In the area, the following settings are available:

Advanced
If turned on, all parameters in the area are shown and available for editing. Otherwise, only the
IP Address and Port fields are displayed.

IP Address
The IPv4 address of the SmartPTT Express Server host in dot-decimal notation. The address is a
part of SmartPTT Express Server control interface that is used to manage SmartPTT Express
Client applications. If 127.0.0.1 is entered, only the locally installed SmartPTT Express Client
will be able to connect to SmartPTT Express Server.

Port
A free TCP port number of the SmartPTT Express Server host. The port is a part of the SmartPTT
Express Server control interface that is used to manage SmartPTT Express Clients. Default port
number is 53000.

Audio IP Address
The IPv4 address of the SmartPTT Express Server host in dot-decimal notation. The address is a
part of the SmartPTT Express Server voice interface that is used to exchange voice traffic between
SmartPTT Express Server and SmartPTT Express Client applications. If 127.0.0.1 is entered,
only the locally installed SmartPTT Express Client will be able to connect to SmartPTT Express
Server.

The same as IP address

If selected, the value in the IP Address field is copied to the Audio IP Address field, which cannot
be edited.

First Audio Port

The lowest port number in the range of UDP ports used to exchange voice traffic with SmartPTT
Express Client applications.

Last Audio Port

The highest port number in the range of UDP ports used to exchange voice traffic with SmartPTT
Express Client applications.

A.5 Consoles
This expandable tab provides the list of configured dispatch consoles. At the bottom of the expanded
control, the Add new button is available that adds a new entry to the list. When the user clicks a list
entry, the corresponding settings appear on the right pane. To the right of each name is the
Delete button. Clicking it deletes the console.

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Figure 56: List of Consoles and Console Settings

On the right pane, the following settings are available:

Host Name
Computer (system) name of the dispatch console host.

Dispatch Position Name

Alias of the dispatch console that is used internally in SmartPTT Express.

A.6 Users
This expandable tab provides the list of SmartPTT Express Client users. At the bottom of the
expanded control, the Add new button is available that adds a new entry to the list. When the user
clicks a list entry, the corresponding settings appear on the right pane. To the right of each name is
the Delete button. Clicking it deletes the user.

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Figure 57: User Settings

On the right pane, the following settings are available:

Name
User name that must be exactly the same as the corresponding Windows user login.

Show Selected Resources

If this check box is selected, the Resource Access List displays only those resources to which the
user has been granted access.

The Resource Access List displays the resources available in the system in table form. The check box
to the left of a resource name grants/denies the user access to the resource. The check box in the
header row grants/denies the user access to all resources currently displayed.

The table consists of the following columns:

Name
The resource name.

ID
DIMETRA talkgroup ID. For private calls and donor radios, the field is empty.

Type
Resource type. The following types are available:

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• Talkgroup – DIMETRA talkgroup.

• Private Call – DIMETRA private call resource.

• Radio Resource – donor radio connected via RG-1000e or CCGW radio gateway.

NOTICE: Users with administrator permissions have access to all resources regardless of settings
on this tab.

A.7 Conventional Systems

This expandable tab provides the ability to add and configure conventional system connections.
These do not have to correspond to actual RG-1000e devices. It is possible to add one conventional
system and add all radio resources connected to multiple RG-1000e gateways to it.

A.7.1 General Tab

The tab provides local interface settings for RG-1000e connection.

Figure 58: General Tab

On the right pane, the following settings are available:

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Advanced
If turned on, all parameters in the area are shown and available for editing. Otherwise, only the
Name field is displayed.

Name
Radio system name which is used for internal purposes only.

Local Server IP Address

The SmartPTT Express Server host IP address used as part of the control interface between it and
RG-1000e.

Local Server Port

The SmartPTT Express Server host port used as part of the control interface between it and RG-
1000e.

Local Audio IP Address

SmartPTT Express Server IP address used for voice traffic between SmartPTT Express Server and
RG-1000e.

The same as Local Server IP Address

If selected, the value in the Local Server IP Address field is copied to the Local Audio IP Address
field, which cannot be edited.

Local Audio Port

SmartPTT Express Server UDP port used for voice traffic between SmartPTT Express Server and
RG-1000e.

A.7.2 Radio Resources Tab

The tab provides the settings of donor radios connected to RG-1000e gateways.

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Figure 59: Radio Resources Tab

On the right pane, the following elements are available:

Advanced
If turned on, the Local Audio IP Address and Local Audio Port columns of the donor radios
table are shown and available for editing.

Number of available voice channel licenses

Displays the number of unassigned voice channel licenses. These are shared between
conventional resources and DIMETRA resources.

Distribute licenses
Enables voice for as many resources as the number of unassigned voice channel licenses allows.

The donor radios table consists of the following columns:

Name
The name of the radio resource that will be displayed on its tile in SmartPTT Express Client.

Radio GW IP Address
The IP address of the donor radio configured in RG-1000e.

Radio GW Port
The XCMP port of the donor radio configured in RG-1000e.

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Local Audio IP Address

SmartPTT Express Server IP address used for voice traffic between SmartPTT Express Server and
the donor radio.

Local Audio Port

SmartPTT Express Server port used for voice traffic between SmartPTT Express Server and the
donor radio.

Voice
If the check box is selected, voice dispatch is available for the resource.

Audio Recording
If the check box is selected, digital audio recording is available for the resource.

Receive Only
If the check box is selected, the donor radio is unavailable for outgoing calls from SmartPTT
Express Client. If included in a bridge, it will only route transmissions from, but not to its radio
system.

Users
SmartPTT Express users that have access to the resource.

A.8 DIMETRA Systems

This expandable tab provides the ability to add and configure the DIMETRA Express connection. The
configuration process includes multiple actions that must be completed before configuration
changes can be saved.

A.8.1 Radio System Parameters

This area provides DIMETRA Express access settings.

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Figure 60: DIMETRA Express System Parameters

In the area, the following settings are available:

Advanced
If turned on, all parameters in the area are shown and available for editing. Otherwise, only the
Name and DIMETRA IP Address fields are displayed.

Name
Radio system name which is used for internal purposes only.

DIMETRA IP Address
DIMETRA Express Server IP address, exactly as it is provided in DIMETRA Express configuration.
For details, see DIMETRA Express Configuration on page 17.

Local Server IP Address

SmartPTT Express Server IP address to be used as the control interface between SmartPTT
Express Server and DIMETRA Express.

A.8.2 Voice Dispatch Parameters

This area provides voice dispatch settings.

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Figure 61: Voice Dispatch Parameters Area

In the area, the following settings are available:

Enable Voice Dispatch

Enables/disables voice dispatch functionality in SmartPTT Express.

Advanced
If turned on, all parameters in the area are shown and available for editing. Otherwise, only the
DIMETRA User Credentials button is displayed.

DIMETRA DCS Port

Corba TCP Port Number, exactly as it is provided in DIMETRA Express (7101).

DIMETRA Audio IP Address

Link 1 IP Address, exactly as it is provided in DIMETRA Express. For details, see DIMETRA Express
Configuration on page 17.

The same as DIMETRA IP Address

If selected, the value in the DIMETRA IP Address field is copied to the DIMETRA Audio IP
Address field, which cannot be edited.

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DIMETRA Audio Port

The user must leave the value in the field unchanged. Default port number is 58301.

Local Audio IP Address

SmartPTT Express Server IP address used for voice traffic between SmartPTT Express Server and
DIMETRA Express.

The same as Local Server IP Address

If selected, the value in the Local Server IP Address field is copied to the Local Audio IP Address
field, which cannot be edited.

Range For Audio Source Port

These two fields determine the UDP port range on SmartPTT Express Server host. The ports
within this range are reserved for voice traffic between radio users and SmartPTT Express Client
users. Default values in the fields are 49152.

Ambience Listening Duration (s)

Provides the ability to set ambience listening duration: Unlimited (ambience listening stops only
when canceled by the dispatcher or when the radio system’s maximum transmission duration
limit is reached) or not longer than the specified interval.

DIMETRA User Credentials

Opens the DIMETRA User Credentials window. For details, see DIMETRA User Credentials
Window on page 119.

A.8.3 DIMETRA User Credentials Window

This window provides the ability to associate DIMETRA Express user accounts with SmartPTT Express
Client user accounts. Each DIMETRA Express user can be associated with multiple SmartPTT Express
Client users, but not the other way around.

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Figure 62: DIMETRA User Credentials Window

User associations are arranged in a table that consists of the following columns:

Username
For each table entry, shows user names that must correspond to login names in DIMETRA
Express. Double clicking a name makes it editable.

NOTICE: DIMETRA Express does not provide login names; all names must be typed by
administrators.

Password
For each table entry, shows password in the form of bullet symbols. Double clicking a password
makes it editable and available for preview.

View Password
The button is available next to the password bullets while the password is being edited. Pressing
and holding the button reveals password symbols instead of bullets.

Dispatcher
Shows SmartPTT Express Client users associated with a given DIMETRA Express user account.
Double clicking a field opens the list of users added in the Users tab of the SmartPTT Express
Configurator. For details, see Users on page 111.
Clicking a list entry associates that user with the DIMETRA Express user account. Clicking it again
deletes the association.

On the right of each entry, one of the following buttons appears.

OK
The button appears when an entry is being edited. Clicking it accepts changes and substitutes it
with the Remove button.

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Remove
Removes the corresponding entry from the table. If the user double clicks an entry, all Remove
buttons are replaced with OK buttons to prevent accidental removal.

The Click here to add new item control is located at the bottom of the table. Clicking it adds a new
entry to the table.

At the bottom of the window, the following buttons are available:

OK
Accepts all changes and closes the window.

Cancel
Cancels all changes and closes the window. This will restore accidentally removed entries.

A.8.4 Digital Audio Recording Parameters

The area provides DIMETRA Express Voice Logger network interface settings.

Figure 63: Digital Audio Recording Parameters Area

In the area, the following settings are available:

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Enable Audio Recording

This check box determines if the SmartPTT Express Server acts as the external voice logger for
DIMETRA Express or not. If the check box is selected, the Digital Audio Recording Parameters
become available for editing. If it is cleared, the parameters become hidden and SmartPTT
Express Server is not used as an external voice logger.

Advanced
If turned on, all parameters in the area are shown and available for editing. Otherwise, only the
Local IP Address, Username For AIS and Password fields, and the Radio IDs button are
displayed.

DIMETRA AIS IP Address

DIMETRA Express Server IP Address.

DIMETRA AIS Port

The control port between SmartPTT Express Server and DIMETRA Express Voice Logger. It must
be the same as the Corba TCP port (7101).

Local IP Address
The SmartPTT Express Server IPv4 address designated as the external voice logger in DIMETRA
Express. The address must be different from that used in the Radio System Parameters area.
For details, see Radio System Parameters on page 117.

Local Audio IP Address

The SmartPTT Express Server IP address used to receive voice records from DIMETRA Express.

The same as Local IP Address

If selected, the value in the Local IP Address field is copied to the Local Audio IP Address field,
which cannot be edited.

First Audio Port

The lowest port number in the dedicated SmartPTT Express Server UDP port range. The ports
within the range are reserved for voice records reception from DIMETRA Express. Default port
number is 61000.

Last Audio Port

The highest port number in the dedicated SmartPTT Express Server UDP port range. The ports
within the range are reserved for voice records reception from DIMETRA Express. Default port
number is 61000.

Username For AIS

External voice logger login name, exactly as it is set in DIMETRA Express. For details, see
DIMETRA Express Configuration on page 17.

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Password
External voice logger password, exactly as it is set in DIMETRA Express. For details, see DIMETRA
Express Configuration on page 17. The field automatically hides password symbols and replaces
them with bullets.

View Password
The button is available next to the password bullets. Pressing and holding the button reveals
password symbols instead of bullets.

Radio IDs
Opens the Radio IDs window. For details, see Radio IDs Window on page 124.

A.8.5 Radio IDs Window

The window provides the list of DIMETRA Express users. The window can be opened in the following
ways:

• By clicking the Radio IDs button in the Digital Audio Recording Parameters area.

• By clicking the Assign button in the Outdoor Positioning Parameters area.

If opened by clicking the Radio IDs button, the window provides the ability to select radio users
whose transmissions will be stored in the SmartPTT Express database as voice records if they are
either the recipient or the initiator of the voice transmission.

IMPORTANT: DIMETRA Express may not provide a voice transmission to SmartPTT Express if its
voice logging capacity is exceeded.

NOTICE: If both initiator and recipient of a transmission are selected, two identical voice
transmissions will be stored in the database.

If the window is opened by clicking the Assign button, it provides the ability to select users whose
outdoor coordinates will be stored in the SmartPTT Express database.

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Figure 64: Radio IDs Window

In the window, the following elements are available:

Search…
When text is entered in the search field, only the radio users whose name or ID contain that text
are shown in the list.

{User ID}: {User Name}

If the check box is selected, the user is affected by the SmartPTT Express service (voice logging or
outdoor location).

NOTICE: The external voice logger is present in the list as a radio user. Do not select its checkbox.

Select All / Deselect All

Selects/clears the check boxes to the left of all radio users in the list.

OK
Accepts changes and closes the window.

A.8.6 Outdoor Positioning Parameters

The area provides the parameters that identify SmartPTT Express Server to DIMETRA Express as a
Short Data Host. After configuration, SmartPTT Express Server will be able to receive radio user
outdoor positioning data.

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Figure 65: Outdoor Positioning Parameters

In the area, the following elements are available:

Enable Outdoor Positioning

If the check box is selected, the Short Data Host table appears with all the parameters required to
identify SmartPTT Express Server as a Short Data Host in DIMETRA Express.

Advanced
If turned on, all columns in the Short Data Host table are shown and available for editing.
Otherwise, only the SSI, Pass Number and Radio IDs columns are displayed.

The Short Data Host table consists of the following columns:

SSI
The identifier of the Short Data Host to which radios report their location data. The parameter
must be exactly the same as the Host ID parameter in DIMETRA Express settings. For details, see
“Short Data Transport” in DIMETRA Express Online Help.

Pass Number
The code that is used for Short Data Host authentication in DIMETRA Express . The number must
be exactly the same as the Host Passnumber parameter in DIMETRA Express settings. For details,
see “Short Data Transport” in DIMETRA Express Embedded Help.

IMPORTANT: In DIMETRA Express, passnumbers cannot be viewed after configured. Contact the
DIMETRA Express service engineer to receive the passnumber used in DIMETRA Express for
SmartPTT Express Host ID.

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Radio IDs
Contains the Assign button that opens the Radio IDs window. For details, see Radio IDs Window
on page 124.

SDR IP Address
The IP address of DIMETRA Express. This must be the same IP address as the one used in the
Radio System Parameters area. For details, see Radio System Parameters on page 117.

SDR Port
The port number of DIMETRA Express Short Data Transport Service (6006). For details, see “Short
Data Transport” in DIMETRA Express Embedded Help.

Local IP Address
The IP address of SmartPTT Express Server. The address must be exactly the same as the one
used in the Local IP Address field (the Radio System Parameters area). For details, see Radio
System Parameters on page 117.

Local Port
The number of the port used by SmartPTT Express Server for sending location requests to
DIMETRA Express and receiving location updates from it. Possible values range from 1 to 65535.

A.8.7 Text Messaging Parameters

The area provides the parameters that identify SmartPTT Express Client applications to DIMETRA
Express as Short Data Hosts. After configuration, SmartPTT Express Client users will be able to send
and receive text messages.

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Figure 66: Text Messaging Parameters

In the area, the following elements are available:

Enable Text Messaging

If the check box is selected, the Short Data Host table appears with all the parameters required to
identify SmartPTT Express Client applications as Short Data Hosts in DIMETRA Express.

Advanced
If turned on, all columns in the Short Data Host table are shown and available for editing.
Otherwise, only the SSI and Pass Number columns are displayed.

The Short Data Host table consists of the following columns:

SSI
Unique identifier of the Short Data Host that corresponds to a DIMETRA Express dispatch console
user. The parameter must be exactly the same as the Host ID parameter in DIMETRA Express
settings. For details, see “Short Data Transport” in DIMETRA Express Online Help.

Pass Number
The code that is used for Short Data Host authentication in DIMETRA Express. The number must
be exactly the same as the Host Passnumber parameter in DIMETRA Express settings. For
details, see “Short Data Transport” in DIMETRA Express Embedded Help.

IMPORTANT: In DIMETRA Express, passnumbers cannot be viewed after configured. Contact the
DIMETRA Express service engineer to receive the passnumbers used in DIMETRA Express for
SmartPTT Express Host ID.

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SDR IP Address
The IP address of DIMETRA Express. This must be the same IP address as the one used in the
Radio System Parameters area. For details, see Radio System Parameters on page 117.

SDR Port
The port number of DIMETRA Express Short Data Transport Service (6006). For details, see “Short
Data Transport” in DIMETRA Express Embedded Help.

Local IP Address
The IP address of SmartPTT Express Server. The address must be exactly the same as the one
used in the Local IP Address field (the Radio System Parameters area). For details, see Radio
System Parameters on page 117.

Local Port
The number of the port used by SmartPTT Express Server for sending and receiving text
messages. Possible values range from 1 to 65535.

A.8.8 System Description

The area provides a text box where the DIMETRA Express description appears. The description is
imported from DIMETRA Express.

Figure 67: DIMETRA Express System Description

At the bottom of the right pane, the Sync button is available. When the user clicks it, SmartPTT
Express Server starts connecting to DIMETRA Express and authenticating in it to receive talkgroups,
system description, and perform other necessary actions.

A.8.9 Talkgroups
The tab provides a list of talkgroups configured in DIMETRA Express and controls to configure their
availability in SmartPTT Express.

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Figure 68: Talkgroup Parameters

On the right pane, the following elements are available:

Number of available voice channel licenses

Displays the number of unassigned voice channel licenses. The number is limited by the installed
license and shared between conventional resources and DIMETRA resources.

Distribute licenses
Enables voice for as many resources as the number of unassigned voice channel licenses allows.

Number of resources available for audio recording

Displays the number of resources for which audio recording can be turned on. The number is
limited by DIMETRA audio recording capacity and shared between DIMETRA talkgroups, analog
channels and radios.

Distribute audio recording capabilities

Enables audio recording for as many resources as DIMETRA audio recording capacity allows.

Talkgroups are listed in a table that consists of the following columns:

Name
Talkgroup name received from DIMETRA Express. It cannot be changed in SmartPTT Express
Configurator.

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ID
Talkgroup ID received from DIMETRA Express. It cannot be changed in SmartPTT Express
Configurator.

Voice
If the check box in this column is selected, voice calls are available for the talkgroup in SmartPTT
Express Client. If the maximum number of talkgroups has been reached, selecting the check box
becomes impossible.

Audio Recording
If the check box in this column is selected, the talkgroup calls will be recorded by SmartPTT
Express if DIMETRA Express provides them. DIMETRA Express may not deliver audio for the call if
the number of simultaneous calls in the system exceeds the licensed voice logging capacity.
If the check box is cleared, the talkgroup calls will not be recorded.

IMPORTANT: Check boxes do not guarantee group call recording, only its provision to SmartPTT
Express.

Text Messages
If the check box in this column is selected, incoming and outgoing text messages between the
talkgroup and SmartPTT Express Client applications will be enabled.

NOTICE: This does not affect text messaging availability to DIMETRA Express radio users.

Users
The list of SmartPTT Express users who can add and operate the talkgroup.

A.9 Layouts
The expandable tab provides the list of layouts created in SmartPTT Express Client. Clicking an entry
displays the corresponding information on the right pane.

NOTICE: If SmartPTT Express Configurator is running at the time of a new layout creation, the
layout will not appear on layout list until SmartPTT Express Configurator is restarted.

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Figure 69: List of Layouts and Their Settings

On the right pane, the following settings are available:

Name
The layout name specified by the SmartPTT Express Client user that has created it. Layouts
cannot be renamed.

Owner
The name of the user who created the layout.

Edit
Opens the Users window. For details, see Users Window on page 132.

A.9.1 Users Window

The window provides the ability to manage access to a layout.

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Figure 70: List of SmartPTT Express Client Users

In the window, the following elements are available:

Search…
When text is entered in the search field, only the users whose names contain that text are shown
in the list.

{User Name}
If the check box is selected, the user can load the layout in SmartPTT Express Client. If the check
box is cleared, the user cannot load the layout unless he/she is its owner. For details, see Layouts
on page 131.

Select All / Deselect All

Selects/clears the check boxes to the left of all users in the list.

OK
Accepts changes and closes the window.

A.10 Digital Audio Recording

The tab provides voice record database settings.

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Figure 71: Digital Audio Recording Parameters

On the right pane, the following settings are available:

Retention Period
Time period (in months) after which voice records are deleted from the Audio Archive. The
minimum value is 1, the maximum is 12.

NOTICE: If you edit this parameter and save changes, they will only apply from the next calendar
day. To apply changes immediately, restart SmartPTT Express Server.

Overflow Policy
SmartPTT Express behavior when the maximum size of the Audio Archive is reached. If Replace
Oldest is selected, the oldest records in the archive will be deleted to free up space for new
records. If Discard New is selected, new records will not be added to the archive as long as the
overflow policy is in effect.

The Audio Archive Size area provides the following elements:

Depends on free disk space

If this option is selected, the Audio Archive will increase in size as needed while more than 20% of
disc space is free. Once this threshold is reached, the archive size stops growing and the overflow
policy comes into effect. It will remain in effect as long as less than 20% of disc space is free. Disk
space is checked every 30 minutes.

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IMPORTANT: The amount of free disk space may change as a result of operating system or third-
party software activity (for example, events logging, space buffering, updates downloading).

Fixed Size (option)

If this option is selected, the size of the Audio Archive is limited by the value in the Fixed Size
field.

Fixed Size (field)

The maximum size of the Audio Archive in megabytes according to Microsoft Windows
convention (can be different from other conventions). If the value is 0, the Audio Archive size
reverts to the Depends on free disk space option.

Editing the parameters in the tab and saving changes does not apply them immediately. For this,
SmartPTT Express Server restart is required.

A.11 Location Service

The tab provides settings related to tracking radio user location. In particular, it provides location
storage and map provider access settings.

Figure 72: Location Service Parameters

On the right pane, the following settings are available:

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Retention Period
Duration of coordinates storage in the SmartPTT Express database. When the retention period
expires, coordinates will be removed from the database.

Type
The type of maps used to show radio user location in SmartPTT Express Client. OpenStreetMap
refers to HTTP-based OSM maps; Local Map Atlas refers to OSM maps stored as files.

URL
The source of maps for all SmartPTT Express Client applications. The contents of the field depend
on the option selected in the Type field:

If OpenStreetMap is the URL field contains the URL address of the map
selected, provider.
The address may include substitutions for user login and
password. For login inclusion in the URL address, the
{login} substitution must be used. For password
inclusion in the URL address, the {password}
substitution must be used.

If Local Map Atlas is the URL field contains the path to the map files.
selected,

NOTICE: If substitutions are used, the following fields must not be empty.

Login
User login that is used for authentication in the map provider server. It is required if the map
provider uses basic HTTP authentication or the {login} substitution is used in the provider
URL address. If no authentication is required, the field can be left empty.

Password
User password that is used for authentication in the map provider server. It is required if the map
provider uses basic HTTP authentication or the {password} substitution is used in the provider
URL address. If no authentication is required, the field can be left empty.

A.12 Bridges
The tab provides the ability to add and configure bridges between donor radios connected to RG-
1000e radio gateways.

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Figure 73: Bridges

Bridges are listed in a table that consists of the following columns:

Name
The name of the bridge that will be displayed in the Patch Monitor panel in SmartPTT Express
Client.

Assigned Resources
The list of donor radios included in the bridge. The column also contains the Assign button that
opens the Resources window, providing the ability to add/remove donor radios. For details, see
Resources Window on page 137.

A.12.1 Resources Window

The window provides the list of donor-radios connected to RG-1000e radio gateways. It opens when
the user clicks the Assign button on the Bridges tab.

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Figure 74: Resources Window

In the window, the following elements are available:

Search…
When text is entered in the search field, only the resources whose name contains that text are
shown in the list.

{Resource Name}
If the check box is selected, the resource is included in the bridge.

Select All / Deselect All

Selects/clears the check boxes to the left of all resources in the list.

OK
Accepts changes and closes the window.

A.13 Text Messaging Service

This tab provides the ability to configure text messaging service parameters in SmartPTT Express.

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Figure 75: Text Messaging Service Parameters

On the right pane, the following settings are available:

Delivery Reports
Determines if and how outbound text message delivery reports are requested. The following
options are available:

• Never. Delivery reports for outbound text messages are unavailable.

• Always. SmartPTT Express Server automatically requests a delivery report for every outbound
text message.

• On Demand. SmartPTT Express Client users can request delivery reports on a per-message
basis.

Delivery Timeout (s)

The time in seconds that SmartPTT Express Server waits for a delivery report.

Read Reports
Determines if and how outbound text message read reports are requested. The following options
are available:

• Never. Read reports for outbound text messages are unavailable.

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• Always. SmartPTT Express Server automatically requests a read report for every outbound text
message.

• On Demand. SmartPTT Express Client users can request read reports on a per-message basis.

Read Timeout (s)

The time in seconds that SmartPTT Express Server waits for a delivery report.

Include timestamp in TMS packets

If selected, SmartPTT Express Server will attach a timestamp to every outbound text message
which will be displayed as message send time on the receiving device. Otherwise, delivery time
will be displayed.

A.14 SCADA
The tab provides settings for accessing SmartPTT Express SCADA. It appears in SmartPTT Express
Configurator only if the installed license includes the corresponding feature.

Figure 76: SCADA Parameters

On the right pane, the URL field is available. In the field, the user enters the URL address to be used
by SmartPTT Express Client applications for connecting to SmartPTT Express SCADA.

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A.15 Status Bar

This bar appears at the bottom of the SmartPTT Express Configurator main window. It informs about
the connection to the SmartPTT Express Server using the following indication:

Connected
The icon appears if the SmartPTT Express Server connection is established successfully.

Disconnected
The icon appears while the connection to the SmartPTT Express Server fails.

Successful connection is required to log on and edit SmartPTT Express Server settings. When the
connection is lost, the user automatically logs off from the SmartPTT Express Configurator losing all
configuration changes.

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Contact Information

Contact Information
SmartPTT Express is developed and released by Elcomplus LLC. For more information on the
product, visit https://smartptt.com/products/smartptt-express/.

Technical Support
Support of the SmartPTT Express product is provided by the SmartPTT Technical Support Center. The
official web page of the center is support.smartptt.com.

To contact a technical support engineer, use the following information:

Email address [email protected]

Request support online http://support.smartptt.com/hc/en-us/requests/new

Phone/fax number +7 3822 522 511 (dial now)

By default, phone calls are answered by a Russian-speaking operator. Ask him/her to redirect your
call to an English-speaking operator.

When your request is being handled, you may receive additional contact information that includes
engineer phone numbers, Skype contacts, and more.

Technical Support Disclaimer

SmartPTT Technical Support Center does not resolve issues in Motorola Solutions hardware and/or
software. If the hardware and software is improperly configured or inoperable, contact the Motorola
Solutions representative in your region.

Technical Support Center does not resolve issues that occurred after attempts to use any
undocumented SmartPTT Express features unless those were used by the Elcomplus LLC technical
support engineer or other Elcomplus LLC representative. Please inform technical support engineers
if any undocumented features or configurations were used.

Sales & Marketing

If you have any questions related to SmartPTT Express sales and marketing, use the following
contact information:

Email address [email protected]

Online email https://smartptt.com/contacts/

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Contact Information

Documentation
To improve customer information, Elcomplus LLC appreciates any feedback on this document. Please
send your comments, suggestions, and report documentation issues to [email protected].

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Glossary

Glossary
In the document, the following terms are used:

DIMETRA Console User

User whose account is created and configured in DIMETRA Express as an API-type console user.
Can be referred to as “DIMETRA user”. Do not confuse the term with “radio user” or “SmartPTT
Express Client user”.

SmartPTT Express Client User

User whose account is authenticated by SmartPTT Express Server and associated with a DIMETRA
console user account.

Dispatch Console
Computer-based device used to install and host SmartPTT Express Client.

Radio User
User whose account is created and configured in DIMETRA Express as a user of a mobile/portable
radio. Can be referred to as “subscriber” or “DIMETRA radio user”.

Retention Policy
Rules of information management in limited-size storage when its maximum size is reached.

Transmission
Continuous voice/data stream over a radio channel. Can be interrupted by another transmission.

Voice Call
Series of voice transmissions where at least one party does not change. Can be interrupted by
another transmission or call.

User ID
Unique personal identifier of a DIMETRA user. Can be referred to as “individual short subscriber
identity” (ISSI). Includes Radio IDs and Console User IDs.

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