IT-402_V4.0_C9_Ak_PartA&B
IT-402_V4.0_C9_Ak_PartA&B
9
IT 402 (Ver. 4.0)
Part-A: Employability Skills
1. Introduction to Communication
Unit 1: Communication Skills-I
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Simple words
2. iii. Feedback
B. 1. Decoding
2. Sender
Section B (Subjective Type Questions)
A. 1. It is the process of conveying information, ideas or feelings through language or other means.
Communication skills are required for the effective interaction, building relationships,
sexpressing matters clearly and understanding others.
2. Sender- The person who starts the communication and encodes the message.
Message- The information or ideas being conveyed.
Receiver- The person who receives and decodes the message.
B. 1. She is providing of both verbal and non-verbal communication to confirm her understanding
the message and acknowledge the request.
2. Verbal Communication
Unit 1: Communication Skills-I
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Preparation
2. ii. Confidence
B. 1. True
2. True
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. Putting an arm around a co-worker’s shoulder.
2. i. Non-Verbal
3. iv. All of these
B. 1. Facial expression
2. Gestures
Section B (Subjective Type Questions)
A. 1. Four common signs used for visual communication include-
Traffic light: Indicates the presence of a traffic signal ahead.
Stop: Indicate to stop.
No smoking: Indicate that smoking is prohibited at that place.
Railway Crossing Ahead: Warns of a railway crossing ahead.
IMPRINT 1
2. Importance of non-verbal and visual communication are:
• Inhance the understanding and reaches the receiver fast.
• Overcome the language barriers.
• Convey emotions.
• Provide clarity.
B. The sign indicates that the entry is prohibited without the permission of the land owner.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Question Mark
2. i. I met Mrs. Sharma yesterday.
B. 1. False
2. True
Section B (Subjective Type Questions)
A. 1. The writing skills are abilities that allow indivisuals to convey message effectively through
the written word. They includes various aspects like grammar, vocabulary and clarity. Strong
writing skills are essential for academic, professional, legal and personal communication and
documentation.
2. Parts of speech are the categories of words based on their functions in a sentence formation.
The eight parts of speech in English grammar are-
Noun: The words that represents a person, place, thing or idea.
Pronoun: The words that are used in place of nouns to avoid the repetiton of noun.
Verb: The words that shows action.
Adverb: The words that modifies the verb or adjectives.
Adjective: The words that describes a noun or pronoun.
Preposition: It is used to connect one word with another word to show relationship between them.
Conjunction: It is used to join two nouns, phrases or sentences.
Interjection: It express strong emotions or sudden reactions, such as happiness, surprise,
excitement and anger.
3. Conjunction: And, Or
Preposition: Under, In, At, Up
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. To whom or for whom
2. iii. Me
B. 1. False
2. True
Section B (Subjective Type Questions)
A. 1. The water is clean.
Dogs are pet animal.
2. A paragraph is constructed with a topic sentence, supporting sentences and a concluding
sentence. The topic sentence introduces the main idea, supporting sentences provide details
and evidence and the concluding sentence summarises the main points. A paragraph focuses
on a single.
Rules for writing a paragraph:
• Begin each paragraph on a new line.
• Indent the first line of the paragraph.
• Focus on a single main theme or idea.
• The sentence is written in passive voice.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Consonant
2. iii. Cake
B. 1. Consonant
2. long vowel
Section B (Subjective Type Questions)
A. 1. Phonetics is the study of the sounds we make when we speak.
2. Vowel: The English alphabet has five vowels (a, e, i, o, u), but 12 vowel sounds. Each vowel
can be pronounced differently.
Consonants: Any sound that is neither a vowel nor a diphthong.
IMPRINT 1
B. The English alphabet has 26 letters, but each letter can be pronounced in different ways in
different words. We use more than 26 sounds when speaking English, which is why spelling and
pronunciation often do not match.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. To start a conversation
2. iii. Hey there!
3. i. I’m well, thankypu. How about you?
Section B (Subjective Type Questions)
A. 1. Greeting are the expressions used to acknowledge someone’s presence using specific words
and phrases based on the context and relationship with people involved.
2. Introduction is to present individuals to each other, establish initial contact and facilitate
further interaction or conversation for personal or professional interest.
3. Formal greeting are used in professional settings or when addressing people you do not
know well, such as in workplaces, schools or with elders.
Informal greeting are used in casual settings with friends, family or familiar individuals.
B. 1. Rina could say ‘Good morning, Sir’.
2. Mahi could say ‘Hello, Shyam, welcome to the team, I’m Mahi.’
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Saying your name
2. ii. Your full postal address
3. i. Name
Section B (Subjective Type Questions)
A. 1. Noun in an introduction are the words that represent people, place, thing or ideas. Ex-
Satya, Mumbai, Ball and painting.
2. Some common fields found in a form are-
• Name: firstname, middle name, last name.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. Who, Where, When, What, Why, How.
2. iii. When
3. ii. To gain information and clarify doubts.
Section B (Subjective Type Questions)
A. 1. How do you go to that unknown place?
2. Where
3. To get information and details about a thing, idea or action.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Close-ended
2. ii. Why
3. ii Open-ended and Close-ended
Section B (Subjective Type Questions)
A. 1. An example of open-ended question-
‘Why are you late today?’
IMPRINT 1
2. Open-ended questions require more detailed answers and cannot be answered with just
‘yes’ or ‘no’. They are used for elaborated information.
Close-ended questions can be answered with a simple ‘yes’ or ‘no’ or another limited set of
responses. They are used for specific, concise information.
1. Introduction to Self-Management
Unit 2: Self-Management Skills-I
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Freedom
2. i. Self-control
B. 1. False
2. False
3. True
Section B (Subjective Type Questions)
A. 1. Goal setting skill the ability to define clear, specific anachievable objectives. It provides
direction and motivation, helping you to measure progress and stay focused on your desired
outcomes.
2. i. Self-Control- It is the ability to manage our emotions, impulses and behaviours effectively,
especially in a challenging situations.
ii. Positive Thinking- It is the practice of focusing on the good in any given situation and
maintaining an optimistic outlook.
B. 1. The advice that he should follow are-
• Create a daily work schedule and remain sticked to it.
• Focus and prioritize the most important task first.
• Divide the large complicated projects into smaller manageable steps.
• Keep the working environment distraction free.
2. Rohan should focus on-
• Plan the routine in advance and select the outfits accordingly.
• Maintain personal hygiene.
• Dressing should match the working environment and your professional look.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. A lack of patience
2. ii. Achieving personal and professional goals
B. 1. True
2. True
3. False
Section B (Subjective Type Questions)
A. 1. It is important to know yourself because-
• It allows you to understand your strengths and weaknesses.
• It helps in improving your personal and professional relationships.
Some important points that help you to know yourself are-
• Seek feedback from others about your change.
• Analyse your past and present experiences.
2. One can improve weakness by
• Identifying them.
• Setting specific and achievable goals for improvement.
• Seeking guidance or training.
• Practicing consistently and monitoring progress.
A. Aman can be helped for better time management skills by the following techniques-
• Creating schedule.
• Prioritizing tasks.
• Breaking large tasks into smaller ones.
• Setting deadlines.
• Minimising distractions.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Physical factors
IMPRINT 1
2. ii. Positive attitude
3. ii. Set clear, achievasble goals
B. 1. True
2. False
3. True
Section B (Subjective Type Questions)
A. 1. Two factors that can decrease self-confidence are:
• Low self-esteem.
• Fear of failure.
2. The role of physical factors in self-confidence are:
• Physical health and appearance increases self-confidence.
• Feeling healthy and comfortable in one’s body can boost self-esteem.
• Negative health issues or body image can decrease self-confidence.
3. Staying happy with small things make a positive mindset and enhance self-esteem and
boosts self-confidence.
B. As a colleaguesarah is advised to consider the following strategies:
• She should begin by sharing small contributions or giving brief comments.
• Practice positive self-talk and remind her of her talent and values.
• Encourage her to focus on the value her ideas bring to the team rather, criticizing them.
• She should take feedback from trusted colleagues and mentors after meeting.
• Celebrate her successes, no matter how small it is.
Examples:
• She may prepare presentation in support her ideas during meetings.
• The presentation may be displayed before her colleagues heforehand.
• She could focus on how her idea benefits to achieve the goal.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Imagine the Best in Any Situation
2. iv. Rahul learns from the feedback and makes his project work better.
3. ii. By lowering blood pressure
4. ii. Strengthening relationships
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Everyday
2. ii. Wash your hands
3. iv. Rubbing oil/cream for skin care
B. 1. True
2. True
3. False
Section B (Subjective Type Questions)
A. 1. The three things you should follow for personal grooming are:
• Brush teeth twice a day
• Take bath everyday
• Comb the hair regularly
2. To avoid spreading germs when coughing or sneezing-
• Cover mouth and nose with a handkerchief.
A. Swati can follow the following steps to ensure effective hand washing:
• Wet her hands with clean water.
• Apply soap to cover her hands, between the fingers and under the nails.
• Scrub the hands for 20-25 seconds.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Twice a day
2. ii. Simple and well-combed hair
B. 1. True
2. False
Section B (Subjective Type Questions)
A. 1. Grooming contributes to confidence by ensuring a person feel presentable. It puts a positive
impact on their self-esteem, make them more comfortable and confident in the society and
the professional settings.
2. Simple accessories are recommended because they enhances our outfit and add a touch of
personality and style to our professional look.
B. He can use a small amount of hair product or if time permits he may dampen his hair slightly
to insure proper combing to ensure his grooming is up to standard.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Monitoring
2. ii. To improve business operations
Section B (Subjective Type Questions)
A. 1. Two uses of ICT at home are-
• Online shopping.
• Home automation (Smart home devices).
2. Some benefits of using ICT in daily life for convenience and connectivity are-
• Faster communication via emails and messaging apps.
• Easy access to information through the Internet.
B. ICT can help the student in the following ways:
• Through online learning platforms- Online courses, video lectures.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Radio
2. ii. Clock
3. ii. Web Browser
Section B (Subjective Type Questions)
A. 1. An email is an electronic method of sending and receiving messages, documents, and other
media over the Internet.
2. i. Phone ii. Calendar iii. Gmail iv. Camera
B. The ICT tool that will be most suitable for Maya is a Tablet.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii Tracking movements and navigation.
2. iii. Pinch
Section B (Subjective Type Questions)
A. 1. The feature that allows a mobile device to connect to the Internet without physical cables
is Wi-Fi (Wireless Fidelity).
2. The home button is used to return to the main screen of the device.
B. The gesture to reposition the app icon is ‘drag and drop’. To do so, tap and hold the app icon
and drag it to the desired location on the screen before releasing.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. Accelerated Graphics Port.
2. ii. Playing games.
3. iii. Dots per inch.
4. iii. 1024 megabytes.
5. ii. Light Pen.
B. 1. Memory Card.
2. Switch Mode Power Supply (SMPS).
3. High-Definition Multimedia Interface (HDMI).
4. Memory Unit.
Section B (Subjective Type Questions)
A. 1. A computer is an electronic device that can perform calculations, store data and execute
instructions. It is a versatile machine used for a wide range of tasks, from simple calculations
to complex simulations.
2. BIOS (Basic input/Output System) is a firmware that is embedded on a computer’s
motherboard. It initializes and tests the system hardware components when the computer
is turned ON, and loads the operating system. It also supports the transfer of data among
the hardware devices.
3. i. Smartphone and Tablet: A smartphone is a mobile phone with advanced computing
capabilities and connectivity, while a tablet is a portable computer with a touchscreen
interface, typically larger then a smartphone.
Printer and Plotter: A printer produces text and graphics on paper, while aplotter
ii.
is designed to create large-format drawings and designs, used in engineering and
architecture.
iii. RJ-11 and RJ-45: RJ-11 is a connector used for telephone lines, while RJ-45 is a connector
used for Ethernet network connection.
4. i. Processor: The processor or CPU, is the brin of the computer. It executes instructions
and perform calculations.
Flash Flash Memory: Flash memory is a type of non-volatile storage used in USB drives
ii.
and memory cards. It can be electrically erased and reprogrammed.
iii. Joystick: A joystick is an input device used for controlling movements in video games
and other games.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. Deletes the character to the left of the cursor.
2. iii. Symbian.
3. iii. GNU-Linux.
4. ii. Easier to use and understand.
5. iii. Customised Software.
B. 1. GUI (Graphics User Interface).
2. Special.
C. 1. False
2. True
3. True
Section B (Subjective Type Questions)
A. 1. An operating system is a software that manages computer hardware and software resources. It
provides an interface for users to interact with the computer and allows different applications
to run. It also helps in process management, memory management, file system management
and input/output management.
2. The different types of keys on the keyboard includes-
• Alphanumeric keys: It contains letters from (A to Z or a to z) for entering textual data.
• Numeric keys: Numbers from (0 to 9) for entering different types of numeric values. It
also have mathematical operators also.
• Function keys: These keys from (F1 to F12) performs specific function depending on the
software in which its is being used.
• Punctuation keys: It includes keys for punctuation marks, such as colon (:), semicolon (;),
question mark(?), single quotation mark (‘ ‘), double quotation mark (“ “), etc.
• Control keys: Keys such as control (Ctrl), Shift, Spacebar, Alt, Caps lock and Tab are special
control keys that perform specific functions depending on when and where they are used.
• Navigation keys: The keys ( Arrow, Home, End, page UP, Page Down) are used for
moving the cursor.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. .txt
2. ii. Music file
3. i. Right click, select New, then select Folder.
4. i. .png
5. iii. Enter
6. ii. A container for storing files.
7. i. Right-click the folder and select Rename.
B. 1. Spreadsheet.
2. File management.
Section B (Subjective Type Questions)
A. 1. The default name of a newly created folder in Windows is ‘New folder’. It can be renamed
by right-clicking on the folder and selecting ‘Rename’ option and typing the new name and
press the enter key.
2. The steps to create a new file-
• Right-click in the location where the file needs to be created.
• Hover mouse over ‘New’ in the content menu.
• Select the desired file type (e.g. Text Document, Word Document or Excel Worksheet).
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. 1,000 kilobits per second.
2. ii. Ethernet cable.
3. iii.Snapdeal.
4. ii. Access and navigate websites.
5. iii. Hertz.
Section B (Subjective Type Questions)
A. 1. The amount of data that can be transferred over a network connection in a given amount of
time is termed as bandwidth. It is measured in bits per second (bps) or its multiples, such as
kilobits per second (Kbps) or megabits per second (Mbps) and gigabits per second (Gbps).
2. Internet plays a major role in travel by providing access to information related to booking
services, navigation tools etc. It allows to research on destinations, compare prices, book
tickets and accommodations, access to maps and directions and stay connected to others
while travelling.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. @
2. ii. E-mail Provider
3. ii. Instant delivery
4. iv. Both are instantaneous
5. ii. Can get spammed
Section B (Subjective Type Questions)
1. An e_mail is a method of exchanging digital messages over the internet. It is fast, convenient
and cost-effective way to communicate with individuals, groups. It helps in sharing text,
images or any attachments.
2. Limitations of email-
• Overload may delay the mail causing late delivery.
• Risk of viruses, phishing and spam.
• Lack of nonverbal cues can lead to misinterpretations.
• Dependency on internet access.
3. Two kinds of email services-
• Webmail- Accessible through a web browser (e.g. Gmail, Yahoo Mail)
• Email client- Requires a software application (e.g. Microsoft Outlook, Mozilla Thunderbird)
4. Two parts of an email address are-
• Username- The unique identifier before the ‘@’ symbol.
• Domain name- The part after the ‘@’ symbol, indicates the email service provider or
organization.
B. The action company should take are-
• Implement a backup email system or service to ensure communication continuity.
• Must keep an alternative communication methods for the employees and stakeholders.
• Must have a plan to restore the system as soon as the network is back, to ensure minimum
data loss.
• Use cloud absed email services that are less susceptible to local network outages.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. To make the password stronger and more secure.
2. iii. 6 digits
Section B (Subjective Type Questions)
A. 1. Steps to create an email ID-
• Open a web browser.
• Click on ‘Sign up’ or ‘Create account’.
• Fill the required informations, desired username and password.
• Agree to the terms of service and privacy policy.
• Complete the verification steps, such as captch code, phone or email address.
• Click on I agree button.
• Email account get created.
2. The types of accounts that can be made when creating an email ID using an web browser:
• Personal account
• Business account
B. To make her password secure Ashiya should include the following character combination-
• Uppercase and lowercase letters.
• Numbers.
• Symbols like ! @ # $ % ^ & *.
• The password should be at least 12 character long and not easily guessable(e.g. P@
ssw0rd#2025).
C
ommunication and Networking—Writing
11. an e-Mail
Unit 3: ICT Skills-I
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. Attachment.
2. ii. Sent.
C
ommunication and Networking—Receiving
12. and Replying to e-mails
Unit 3: ICT Skills-I
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Bold.
2. iii. Delete.
B. 1. True.
2. False.
Section B (Subjective Type Questions)
A. 1. Forwarding an email means sending a copy of the email you have received to another
recipients.
2. Steps to reply an email.
• Open the email you want to reply to.
• Click on ‘Reply’ button.
• Type the message in the email body.
• Click on the ‘Send’ button to reply the email.
B. By default, Sarah will receive the email in the ‘Inbox’ folder of her email ID.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. They are visionaries who identify market gaps and societal needs.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. It creates more tasks and job opportunities, improving income and quality of life.
2. ii. By developing affordable solutions that address basic needs, such as clean water.
B. 1. Small scale.
2. Ideas and technologies.
Section B (Subjective Type Questions)
A. 1. Entrepreneurship helps in making products more affordable for everyone through competition,
new ideas, innovations, cost-effectiveness and wider range of options for consumers.
2. Entrepreneurship contribute significantly to economic growth by-
• Introducing new products and services that meet customers needs.
• Increasing the productivity.
• Attracting investments from individuals giving profitable returns.
• Creating jobs.
• Social development by removing social problems and enhancing living standards.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Only running their business to earn a steady income and not interested in new ideas or risks.
2. iv. Confidence.
B. 1. True.
2. False.
Section B (Subjective Type Questions)
A. 1. Creativity and innovation are very important for an entrepreneur’s success as they enable the
development of unique products and services, efficient problem solving and had the ability
to adapt changes according to the market requirements. For example of an entrepreneur
who was creative and innovative was Motorola engineer Martin Cooper, who revolutionized
the technological invention by developing mobile phone.
Hardwork and Perseverance: It is very essential for an entrepreneur to overcome
2. i.
obstacles, manage challenges and stay committed to their goals, especially when facing
setbacks.
Openness to Trial and Error: It allow entrepreneurs to learn from failures, adapt
ii.
theirstrategies and continuously improve their ventures. It make positive mindset to
encourage innovations.
B. Priya is demonstrating perseverance by continuing to improve her products and remaining
hopeful as she knows that building a business takes time and patience.
D
istinguishing Characteristics of
4. Entrepreneurship and Wage Employment
Unit 4: Entrepreneurial Skills-I
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iv. Inadequate Planning.
2. ii. Take calculated risks, learn from challenges, and keep working towards their goals.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. To provide products or services that meet customer needs and generate profit.
2. ii. Starting and running a new business to make a profit while pursuing a passion or solving
a problem.
Section B (Subjective Type Questions)
A. 1. The three main goals of business are:
• Meet Needs- Provide products or services that fulfil the needs or wants of customers.
• Generate Profit- Earn money by selling goods or services to ssutein and grow the business.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. Seven.
1. iii. Partnership.
2. ii. Service.
B. 1. False
2. True
Section B (Subjective Type Questions)
A. 1. A product based business is one that primarily sells tangible goods. Examples of such business
are:
• A clothing store selling different types of garments.
• A utensil store selling plates, bouls, cookers, mixer grinders etc.
2. Hybrid business is combination of both product-based abd service-based businesses.
Examples of such businesses are-
• A restaurant that sells food products and at the same time they are providing table service.
• A vehicle dealer who sells the vehicle as well as giving repair service.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Through learning from their experiences and overcoming challenges.
2. ii. The importance of planning and marketing.
3. ii. By identifying areas for product refinement.
Section B (Subjective Type Questions)
A. 1. The steps of starting a business are-
• Develop a business plan.
• Conduct market research.
• Secure funding.
• Choose a business structure.
• Register the business.
• Set up a business location.
• Build a team.
• Market the business.
• Launch the business.
2. Elon Mask is a successful entrepreneur having visionary leadership, innovative qualities,
risk-taking ability, problem-solving quality and strong work ethic.
B. 1. The steps that should be followed are-
• Gather customer feedback about the problem with the flavor.
• Analyze the feedback and identify areas for improvement.
• Test the new product with a proper feedback giving group.
• Relaunch the product with the improved flavor.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Replace.
2. ii. Sewage and chemical waste discharge.
3. ii. Chlorofluorocarbons (CFCs).
4. ii. Tannins.
B. 1. Three-fourth.
2. Water degradation.
3. Protecting the environment.
4. Liquefied Petroleum Gas (LPG).
C. 1. True
2. True
3. False
4. True
Section B (Subjective Type Questions)
A. 1. Renewable resources regenerated naturally in a relatively short time. It doesn’t effect the
nature and are available continuosly. Example of renewable resources are solar, wind, water,
forests etc.
Non-renewable resources cannot be easily regenerated and take millions of years to form.
Their overuse cause long term environmental impact.Example of non-renewable resources
are fossil fuels, minerals etc.
2. Setting up industries leads to pollution of air, water, soil, deforestation, habitat, destruction
and resources depletion due to increased production and consumption.
3. The long-term increase heating of the Earth’s climate system (about 31%) since pre-industrial
period, due to human activities, fossil fuel burning and increases greenhouse gas (CO2, N2O,
O3, CFCs, HCFCs, HFCs) concentrations in the atmosphere is known as global warming.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. It prevents overgrazing and soil degradation.
2. i. Judidious water use.
3. iii. Coal.
4. ii. It maintains optimal lighting efficiency.
B. 1. False
2. True
3. False
4. False
Section B (Subjective Type Questions)
A. 1. The ways to conserve forests-
• Afforestation (Planting more trees).
• Preventing deforestation.
• Sustainable forest management (using the forest resources with responsibility).
2. The ways to conserve water-
• Rainwater harvesting.
• Efficient irrigation techniques (drip irrigation system).
• 0.Watershed management.
3. The ways to conserve energy-
• Use energy-efficient appliances.
• Switch off electrical gadgets when not at home or work place.
B. Priya can conserve water by-
• Fixing leaky taps promptly.
• Taking short showers.
• Using bucket instead of a hose for cleaning.
• Use the vegetable and fruits washed water for watering plants.
Unsolved Exercise
Section A (Objective Type Questions)
•
A. 1. i. Uses less resources.
2. ii. Swachh Cooperative.
3. ii. Environmental damage and costs.
4. ii. Improve sanitation.
B. 1. Economy
2. Consumption
3. Population and income
4. Energy-efficient
Section B (Subjective Type Questions)
A. 1. The green jobs are employment opportuinities that contribute preserving or restoring the
environment. They can be in sectors like renewable energy, agriculture, manufacturing, green
building, energy efficiency, forestry, waste management and ecological restoration.
2. Two green projects are:
Waste management: Strategies to prevent resource loss and pollution by separating waste
and implementing the 5R’s- Refuse, Reduce, Reuse, Recycle, Repurpose.
Land management: Using land for various purposes in a way that human needs without
causing environmental harm.
3. The various sectors where green jobs exists are-
• Sustainable agriculture and forestry
• Construction of green building
• Waste management and recycling
• Ecological restoration and conservation
• Environmental consulting and research
• Renewable energy like solar, wind, hydro.
• Providing eco-friendly tourism and hospitality
B. The two points the architect must keep in mind while designing a building are-
Energy efficiency: By maximizing the natural light and ventilation. Using energy efficient building
materials, constructing green buildings.
Water conservation: By implementing rain-water harvesting system, using water efficient
fixtures and design landscape that require minimal irrigation.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iv. All of these. 2. iii. Data Entry Service.
3. iv. All of these. 4. ii. Automated Teller Machine (ATMs).
5. iv. Blood Sugar Testing Machine.
B. 1. ITES 2. Business process management
3. Indian Service Providers (ISPs) 4. Electrocardiogram (ECG)
5. Social Networking
C. 1. iii. A is true but R is false.
2. i. Both A and R are true and R is the correct explanation of A.
3. ii. Both A and R are true but R is not the correct explanation of A.
4. iv. A is false but R is true.
D. 1. iv. Statement 1 is false, Statement 2 is true.
2. iii. Statement 1 is true, Statement 2 is false.
3. i. Statement 1 is true, Statement 2 is true.
4. iv. Statement 1 is false, Statement 2 is true.
Section B (Subjective Type Questions)
A. 1. The different types of BPO services are-
• Customer support services: Handling customer interactions, inquiries, and support.
• Technical support services: Providing assistance for technical related issues.
• Data entry services: Managing and inputting data entry students, voters, mortgage etc.
• Accounting services: Handling tasks like payroll, balance sheet, etc.
• Finance and accounting: Managing financial records and transactions.
• Marketing and sales services: Conducting market research and sales activities.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iv. Equal sign (=).
2. i. Top (^).
3. iii. Typing special characters and capital letters.
4. iv. Hold the mouse by putting your palm on the body of the mouse.
5. ii. Entering large amounts of numeric data.
B. 1. Accuracy 2. Two 3. Alt 4. Function 5. Enter
C. 1. i. Both A and R are true and R is the correct explanation of A.
2. i. Both A and R are true and R is the correct explanation of A.
3. i. Both A and R are true and R is the correct explanation of A.
Section B (Subjective Type Questions)
A. 1. The various types of keys on a computer keyboard are-
• Alphanumeric keys: It contains letters from (A to Z or a to z) for entering textual data.
• Numeric keys: Numbers from (0 to 9) for entering different types of numeric values. It
also have mathematical operators also.
• F
unction keys: These keys from (F1 to F12) performs specific function depending on the
software in which its is being used.
• P
unctuation keys: It includes keys for punctuation marks, such as colon (:), semicolon
(;), question mark(?), single quotation mark (‘ ‘), double quotation mark (“ “), etc.
• C
ontrol keys: Keys such as control (Ctrl), Shift, Spacebar, Alt, Caps lock and Tab are
special control keys that perform specific functions depending on when and where they
are used.
• N
avigation keys: The keys ( Arrow, Home, End, page UP, Page Down) are used for moving
the cursor.
• Command keys: Keys such as Insert, Delete, Backspace and Enter are command keys.
• Enter key: This key is labelled as Return key. It helps to send the cursor to the next line
and is also used to execute a command.
• Windows key: Pressing the Windows key on the keyboard the Start menu get activated.
2. The correct position of hands and body while typing are as follows:
• Sit straight with feet flat on the floor or on a footrest.
• Keep wrists straight and relaxed, not bent up or down.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. The completion percentage of the lesson.
2. ii. Pause.
3. iv. Orange colour letters indicate wrong inputs within time.
4. ii. Toolbar.
5. ii. Upload Lesson.
B. 1. Home.
2. Yellow.
3. Keyboard.
4. F,G,R,T,V,B,4,5- Left index finger
J,H,Y,U,M,N,6,7 – Right index finger
5. Sound control.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iv. All of these. 2. iii. Internet Explorer.
3. iv. Command Prompt. 4. i. The document’s name.
B. 1. False 2. True 3. False 4. False 5. False
C. ii. Both A and R are ture but R is not the correct explanation of A.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. AutoCorrect.
2. ii Ctrl + F7
3. i. Replaces all occurrences of a word in the document.
4. ii. Ctrl + H
5. iv. Hash
B. 1. Not in dictionary 2. Ctrl + F10
3. Copy 4. Editing
5. Ignore
C. 1. True 2. False 3. False 4. True 5. False
D. 1. iii. A is true but R is false.
2. ii. Both A and R are true but R is not the correct explanation of A.
E. ii. Statement 1 is false. Statement 2 is false.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. 0.79”
2. iii. View Menu
3. iii. Insert
4. ii. The image is linked and any changes to the source will be reflected in the document.
5. iii. Alt + 3
6. i. Using the handles around it.
7. i. Orientation.
B. 1. Portrait 2. Ctrl + I 3. Graphics 4. Page Break 5. 0.5 cm
C. 1. True 2. True 3. True 4. False 5. True
D. 1. ii. Both A and R are true and R is not the correct explanation of A.
2. i. Both A and R is true and R is the correct explanation of A.
3. iv. A is false but R is true.
Section B (Subjective Type Questions)
A. 1. Graphics refers to any visual elements that can be inserted into a document.
2. Paragraph spacing is the amount of space above and below a paragraph.
3. Steps to insert a special symbol-
• Click where the symbol is to be inserted.
• Go to the ‘Insert’ tab.
• Click ‘Symbol’ then select ‘More Symbols.’
• Choose the desired symbol and click ‘Insert.’
4. Header and Footer are sections at the top and bottom of a document page, which are often
used to place page numbers, titles, and dates.
5. Steps to modify line spacing-
• Select the paragraph(s).
• Go to the ‘Home’ tab.
• Click the ‘Line and Paragraph Spacing’ button.
• Choose the desired line spacing.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Tablemenu Merge Table option
2. iv. All of these
3. ii. Ctrl + Home
4. ii. Ctrl + X
5. iii. Click inside the cell
B. 1. False 2. True 3. False 4. True 5. False
C. 1. ii. Both A and R are true but R is not the correct explanation of A.
2. ii. Both A and R are true but R is not the correct explanation of A.
D. 1. iii. Statement 1 is true. Statement 2 is false.
2. iii. Statement 1 is true. Statement 2 is false.
Section B (Subjective Type Questions)
A. 1. The steps to insert columns in a table-
• Click in a cell to the right or left of where the new column should appear.
• Right-click, go to ‘Column’ and select ‘Insert Columns Left’ or ‘Insert Columns Right’.
2. The ‘Insert’ button in the Table toolbar allows quick insertion of rows or columns.
3. Select the table, then click and drag it to the desired location.
4. The steps to create a table using the Insert Table dialog box-
• Click on Table menu-->Insert Table option.
• Specify the number of columns and rows.
• Click on Insert button.
5. Merging tables combines two or more tables into a single table that is useful for consolidating
related data.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. A printer
2. ii. Select the ‘Pages’ radio button and specify the range (e.g. 2-10)
3. ii. It opens the Print dialog box
B. 1. True 2. True 3. True 4. True
C. i. Both A and R ane true and R is the correct explanation of A.
D. iii. Statement 1 is true. Statement 2 is false..
Section B (Subjective Type Questions)
A. 1. The steps to print only the specific pages from a document-
• Click on File menu --> Print option.
• In the print dialog box, specify the page numbers to print in the ‘Pages’ field.
2. To print multiple non-continuous pages-
• Click on File menu --> Print option.
• In the print dialog box, enter the page numbers separated by commas in the ‘Pages’ field
(e.g., 1, 3, 5, 7).
3. To select a different printer to print the document-
• Click on File menu Print option.
• In the Print dialog box, use the Printer drop-down list to choose the desired printer.
B. Awadhesh should use the ‘Print Preview’ feature in LibreOffice Writer to see how thedocument
will appear on paper before printing.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Mail Merge
2. iii. Select Address List dialog box.
3. ii. Create Salutation
4. i. Edit individual document
B. 1. Edit Address Block 2. Customized Address List
3. Adjust layout 4. Mail Merge
5. Save As
C. 1. True 2. False 3. True 4. False 5. True
6. True
D. 1. Both A and R are true and R is the correct explanation of A.
2. A is false but R is true.
E. 1. Statement 1 is true. Statement 2 is true.
2. Statement 1 is false. Statement 2 is true.
Section B (Subjective Type Questions)
A. 1. A data source is a file or document that contains (names and addresses) the personalised
information that is to be merged into the main document.
2. The options available for selecting a starting document in Mail Merge are-
• Use the current document.
• Create a new document.
• Start from a template.
• Start from an existing document.
3. The key steps to print merged documents are-
• Click on ‘Print merged documents’ from Mail Merge toolbar.
• Select Printer from drop down list.
• Select the records to print from ‘Print Records’ section.
• Click on the ‘Print Documents’ button. The merged document will be printed.
4. Recipients can be excluded from the Mail Merge process by deselecting the reciepient from
the address list.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. To perform calculations and display information.
2. iii. File
3. ii. Vertical Range
4. i. 1024
5. ii. A5
B. 1. True 2. False 3. False 4. True 5. True
C. 1. i. Both A and R are true and R is the correct explanation of A.
2. ii. Both A and R are true but R is the correct explanation of A.
Section B (Subjective Type Questions)
A. 1. The steps to hide a sheet in a spreadsheet-
• Click the sheet menu.
• Select ‘Hide Sheet’ from the context menu.
2. To add a new sheet to your spreadsheet-
• Click the ‘+’ button next to the last sheet tab.
OR
• Right-click on any sheet tab and select ‘Insert Sheet.’
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. MAX() 2. iv. #NUM!
3. iv. Numeric 4. ii. Ctrl + V
5. iv. All of these.
B. 1. True 2. True 3. False 4. False 5. True
C. iii. A is true but R is false.
Section B (Subjective Type Questions)
A. 1. The list of errors that commonly occur in Calc and reason for occurrence are as follows:
• #DIV/0!: Occurs when a formula is divide by zero or an empty cell.
• #
NAME?: Appears when Calc doesn’t recognize text in a formula, often due to missing
quotation marks.
• #
VALUE!: Shows up when a formula has the wrong type of argument, like trying to
multiply text with a number.
• #
REF!: When a cell reference in a formula is not valid, usually when a referenced cell was
deleted.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Numbers
2. ii. Format
3. ii. Enhance readability and presentation.
4. ii. Press Ctrl + B
5. iii. Justified
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. =$A2*B$2
2. ii. To lock the row or only the column while copying the formula.
B. 1. Fixed
2. B$10
C. i. Both A and R are true and R is the correct explanation of A.
Section B (Subjective Type Questions)
A. 1. Cell referencing in spreadsheets is a way to identify and use the value of a specific cell in a
formula.
2. A relative reference in LibreOffice Calc is a cell address that adjusts automatically when
copied or filled to other cells.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iv. Legend
2. ii. Pie chart
3. iii. X-Y (Scatter) Chart
4. Area Chart
5. The value of each item in proportion to the total value.
B. 1. False 2. True 3. True 4. False 5. True
C. 1. i. Both A and R are true and R is the correct explanation of A.
2. iii. A is true but R is false.
Section B (Subjective Type Questions)
A. 1. Charts are useful for decision-making because they provide a visual representation of data,
making it easier to identify trends, patterns, and outliers. This allows for quicker and more
informed decisions compared to analyzing raw data alone.
2. The primary difference between a line chart and an area chart is that a line chart displays
data points connected by lines, showing trends over time or categories, while an area chart
fills the space between the line and the axis, emphasizing the magnitude of change or the
volume of data.
3. A chart title is a descriptive label for the chart that explains what the chart is about. It is
important because it provides context for the data and helps viewers understand the chart’s
purpose and content quickly.
5. Gridlines are lines that run across the chart’s plot area, both horizontally and vertically. Their
purpose is to make it easier to read and interpret the data accurately by providing visual
reference points for the values.
B. A bar chart or column chart would be suitable for comparing profit per commodity sold. This
type of chart allows for easy comparison of discrete categories (commodities) based on a single
variable (profit).
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Ensuring a logical flow of topics.
2. ii. 5-8
B. 1. Potential Elements
2. Distract
C. 1. iv. A is false, but R is true
2. i. Both A and R are true and R is the correct explanation of A.
Section B (Subjective Type Questions)
A. 1. Font size impacts readability and hierarchy. Larger fonts are used for titles and emphasis,
while smaller fonts are used for body text. Consistent and appropriate font sizes ensure the
audience can easily read and understand the information.
2. Few characteristics of a good presentation are-
• Clear and concise content.
• Visually appealing design.
• Logical flow of information.
• Engaging delivery.
• Appropriate use of visuals.
• Effective use of font sizes and styles.
B. Adding four videos to a single slide could negatively impact the effectiveness of Sonam’s
presentation. It could effect in the following ways:
• Overwhelm the audience: Too much visual information at once can be distracting and
make it difficult for the audience to focus on the key message.
• Slow down the presentation: Loading and playing multiple videos might cause technical
issues or delays, disrupting the flow of the presentation.
• Reduce engagement: If the videos are too long or not relevant, the audience may lose
interest.
• Decrease clarity: Multiple videos might create a cluttered slide, making it hard for the
audience to understand the main point.
It would be more effective to use one well-chosen video or spread the videos across multiple
slides with clear context and explanations.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Ctrl + Q 2. ii. View Slide Layout
3. ii. Ctrl + Shift + S 4. i. Select
5. ii Slide
B. 1. Presentation 2. Slide pane
3. Work Space 4. Find and Replace
5. Standard
C. 1. i. Both A and R are true and R is the correct explanation of A.
2. ii. Both A and R are true but R is not the correct explanation of A.
Section B (Subjective Type Questions)
A. 1. The Drawing toolbar in Impress provides tools for creating and editing shapes, lines, and
other graphic elements directly on the slides. It allows users to add visual elements to their
presentations, enhancing their appearance and conveying information effectively.
2. Window control buttons are used to manage the application window. They are located in
the top-right corner of the window. The following are the Windows control button:
• Minimize: Reduces the window to a taskbar icon.
• Maximize/Restore: Enlarges the window to fill the screen or returns it to its previous size.
• Close: Exits the application.
3. The Animation Deck, or Animation pane, is a feature that allows users to add and customize
animations and transitions for elements within a slide. It enables control over how objects
appear, move, or disappear during a slideshow, adding visual interest and emphasis.
4. A slide show is a presentation of a series of slides displayed in sequence, which are used to
present information to an audience. It can include text, images, animations, and transitions,
and is commonly used in business meetings, educational settings, and public speaking events.
5. A template in Impress is a pre-designed layout that serves as a starting point for creating
presentations. Templates provide a consistent design, including background styles, font
schemes, and placeholder arrangements, which can save time and ensure a professional
look.
B. 1. Indu should export the presentation in HTML format to allow it to be viewed in a web browser.
2. Sanju can close the presentation without exiting LibreOffice Impress by clicking the ‘Close’
button on the specific presentation window or using the shortcut Ctrl + W.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. Normal view
2. i. Undo
3. iii. Ctrl + Y
4. iv. Outline
5. ii. The background and common elements for all slides.
B. 1. Ctrl 2. Duplicate
3. Delete Slide option and Delete 4. Ctrl + M
5. Normal
C. 1. i. Both A and R are true and R is the correct explanation of A.
2. ii. Both A and R are true but R is not the correct explanation of A.
3. iii. A is true but R is false.
D. 1. i. Statement 1 is true, Statement 2 is true.
2. i. Statement 1 is true, Statement 2 is true.
Section B (Subjective Type Questions)
A. 1. i. Copy a slide Ctrl + C
ii. Reverse the last change Ctrl + Z
iii. Paste the slide Ctrl + V
2. The Zoom Control slider is used to zoom in or out of the current view of the slide.
3. Shivani is currently viewing the presentation in Outline View. In this view, only the text content
of the slides is visible, while graphical elements are hidden.
4. The Slide Sorter View is used to see all the slides in a presentation at once, which is useful
for rearranging the order of slides, adding or deleting slides, and getting an overview of the
entire presentation.
5. The name of the company can be added to the top of each slide in the Master Slide view.
This can be accessed through the View menu.
B. 1. Ravi should use Normal View in LibreOffice Impress to view and edit the content of his slides
easily. This view allows him to see both text and graphical elements and make changes as
needed.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. ii. Align the text to the right margin.
2. i. Clear Direct Formatting.
3. ii. Lists
4. iii. Entrance Effects.
5. iii. Visually separate blocks of text.
6. iii. Toggle Ordered List.
7. iv. Venetian Blends.
B. 1. Line spacing. 2. Emphasis. 3. Superscripted. 4. Normal.
5. Bullets.
C. 1. iv. A is false but R is true.
2. ii. Both A and R are true but R is not the correct explanation of A.
Section B (Subjective Type Questions)
A. 1. Animation refers to the process of creating the illusion of movement by displaying a sequence
of static images in quick succession.
2. The steps to apply a number list style to text in a slide are-
• Select the text.
• Go to the ‘Format’ menu or the formatting toolbar.
• Choose ‘Bullets and Numbering’.
• Select the ‘Numbering’ tab.
• Choose a number list style and click on ‘OK’ button.
3. Bulleted lists use symbols to highlight items without indicating sequence, while numbered
lists use numbers to show the sequence.
• T
o apply bullet, select the text, go to ‘Bullets and Numbering’ and choose the desired
style (bullet or numbering).
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Drag the column borderline left or right.
2. iii. Both i and ii.
3. i. Border Color button in the Table toolbar.
4. iv. All of these.
B. 1. False 2. False 3. True 4. True
C. 1. i. Both A and R are true and R is the correct explanation of A.
2. iv. A is false but R is true.
Section B (Subjective Type Questions)
A. 1. Customizing table borders can enhance the visual look of a table, making it more organized
and easier to read. It helps in differentiating data and improves the overall presentation.
2. The steps to change the background of a table are as follows:
• Select the table.
• Right-click on the table.
• Choose ‘Table Properties’.
• Go to the ‘Background’ tab.
• Select a color or fill style.
• Click on ‘OK’ button.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. i. Select the Gallery button. 2. ii. A four direction arrow.
3. iii. Both i and ii. 4. i. Drawing
5. i. Resizing Image. 6. Ctrl + Alt + Shift + G
B. 1. Media 2. Themes 3. Selection handles 4. Ctrl + Shift + G
C. 1. i. Both A and R are true and R is the correct explanation of A.
2. i. Both A and R are true and R is the correct explanation of A.
D. 1. ii. Statement 1 is false. Statement 2 is false.
2. i. Statement 1 is true. Statement 2 is true.
3. iii. Statement 1 is true. Statement 2 is false.
Section B (Subjective Type Questions)
A. 1. The steps to rotate an image on a slide are as follows:
• Select the image to rotate.
• Go to the ‘Format’ menu or the ‘Image’ menu.
• Choose ‘Rotate’ or ‘Flip’.
• Select the desired rotation option (e.g., rotate left, rotate right, flip horizontal, flip vertical).
2. The process of moving an image on a slide are as follows-
• Select the image to move.
• Click and hold the mouse button on the image.
Unsolved Exercise
Section A (Objective Type Questions)
A. 1. iii. Inserts an image as the slide background.
2. iv. Advanced
3. ii. View