UNIVERSITY OF CALOOCAN CITY

Department of Tourism and Hospitality

Industry Management
MIDTERM EXAMINATION
FUNDAMENTALS IN LODGING OPERATIONS

Second semester, A.Y 2024 – 2025

Prof. Francis B. Mejores

NAME: __________________________________ Score: _________ Grade: ___________

Year & Section_______________________________ Date: _________

General Instructions: This quiz is good for 1 hour. Make the most of your time. Read all the items
carefully before writing your answer. Use only either Black Ball pen. Write your answer neatly and legibly
in your answer sheet. ANY FORM OF ERASURE WILL BE CONSIDERED WRONG.

I. IDENTIFICATION

Write the CORRECT ANSWER before the

number. (2 points each) 1-50

1. A hotel business may “___________” when faced with challenging situations, such as
economic downturn, changes in travel patterns and behavior, environmental regulations, and others.
2. ___________ Robots are now part of hotel operations: from check-in and guest
registration, order taking, room service and until check-out.
3. _____________ experience is a new trend in sharing one's story on an online platform
4. Guest reviews on platforms like YouTube Vlogs, TripAdvisor, and Yelp can attract new
clients, but they can be damaging if ______________ is left unaddressed.
5. _____________ Most accommodation establishments are now geared toward the norm of
contactless payment transaction. This gives an impression of safe, fast, and hassle-free transactions
of the hotel guests.
6. _____________ Hotels are providing Internet connectivity in the lobby, guestrooms,
restaurants,and function spaces for seamless and high-speed access.
7. "_____________." Hotels have evolved to become homier and more modern and even
changing the color schemes and room layouts to ensure excitement and fun for every guest while
they stay with them for a couple of nights or so.
8. The well-thought hotel architecture is an "eye-candy" for the guests. As millennial travelers
say, "Hotel facilities must also be."
9. _____________ Hotel experience in the country has followed such great efforts to sustain
the current resources that we have.
10. is a point system based on inventory, availability, condition and quality of a specific facility
as well as service. It is called the ___________________.
11. ___________ They are the human representation of the hotel property
12. __________ a person who believes in and practices the principle of equality of rights,
opportunity, and treatment.
13. _______They are autocratic since hoteliers need to take full control of the operations of
the property, establishing efficient guidelines and protocols from all phases of the hotel guest cycle
(pre-arrival, arrival, in-stay, departure, and post-departure phases).
14. __________This means that hoteliers are great multi-taskers and able to handle and
adjust to any given situation in their property.
15. _________ A competitive hotelier must always show hospitality to any type of guest every
single time.
16. ___________ are the cornerstone of every hotel operation, and everyone must be familiar
with doing such procedures correctly to avoid further problems in the property.
17. ___________ The hotel is a melting pot of different cultures. As modern hoteliers, we must
always practice sensitivity and neutrality in dealing with our guests and co-employees to avoid
discrimination and other culturally related issues.
18. ___________ The key in developing this skill is to maintain composure, focus, and an
organized workflow. - A hotel job requires you to accomplish multiple tasks over an 8-hour shift.
19. ________ Hoteliers are also trained to at least understand and converse in a third
language. - Mandarin, French, Spanish, Nihongo, and even Arabic.
20. __________ Successful hoteliers have strong work ethics meaning. They can discern what
is right from wrong and act on it accordingly.
21. _____________ Hotel employees are often regarded as highly skilled hospitality
professionals.
22. ___________ It is important for a hotel employee to develop such quick reflexes and quick
rational-thinking skills to solve any unexpected problems that may occur in the operations of the
hotel property.
 23. __________ communication between the member of an organization directed toward
someone outside the organization (e.g., hotel guests)
24. ___________communication between members of the organization (e.g., a discussion
between front office staff and reservations officer)
25. __________ communication directed from a subordinate to a superior

II. TRUE OR FALSE. (2 POINTS EACH) 51-70

26. HOSPITALITY the Industry, start by understanding the current situation of the hospitality industry
and the hotel business sector. Taking considerations on the PESTLE (Political, Economic,
Technological, Legal, and Environmental) dimensions and your business SWOT (Strengths, Weakness,
Opportunities, and Threats) paradigms.
27. GUESTS, it is important for any business to know well the market or consumers that they wish to
deal with, associated with, and swerved for.
28. Location of your RESTAURANT Location plays a huge role in the success of your startup hotel.
29. The hotel's description, its facilities, and services offered You will need to determine the type of
ACCOMMODATION you would like to start.
30. SIZING Probably the most difficult to do is pricing your hotel's products and services. Price is the
amount that is commensurate to the value of your offering. Creating value is important especially since
service is intangible.
31. COMPANY Requirements You must identify how much capital do you need in order to startup your
business.
32. Start by booking out a room in your own HOUSE. The concept of home stays has been very well-
accepted all over the world.
33. Try to use FACEBOOK platforms and accommodation listing like Airbnb where you can get your
homestay room listed and be available for booking by inevitably everyone.
34. Hire a business capital broker who has networks of contacts and CONSUMERS.
35. If you have enough money, find a cheap land in a good SERVICES, buy it, and start a themed
property.

III. ENUMERATION (2 POINTS EACH) 71-100

Give the (8) BACK-OF-THE- HOUSE (BOH)
36.
37.
38.
39.
40.
41.
42.
43.

Give at least (7) The nomenclature of these room categories is different from one hotel to another.

44.
45.
46.
47.
48.
49.
50.
 ANSWER KEY: 42.Engineering

I. Identification (2 points each) 1-50 43.Executive Office

1. sink or swim

2. Robotics In Hospitality Give at least (7) The nomenclature of these room

categories is different from one hotel to another.
3. Digital guest
44.Standard Rooms
4. negative feedback
45.Superior Rooms
5. Contactless Payment System
46.Deluxe Rooms
6. IMPLEMENTING TECHNOLOGY IN THE HOTEL
FACILITIES 47.Family Rooms

7. temporary home 48.Junior Suites

8. Instagram-worthy 49.Executive Suites

9. Sustainable Hotel Practices 50.Presidential Suites

10. STAR RATING SYSTEM 51.Villas in the case of resorts

11. Diplomat

12. Democrat

13. Autocrat

14. Acrobat

15. Doormat

16. STANDARD OPERATING PROCEDURES

17. CULTURAL AWARENESS

18. MULTITASKING SKILLS

19. LANGUAGE SKILLS

20. STRONG WORK ETHICS

21. PROFESSIONALISM

22. PROBLEM-SOLVING SKILLS

23. External communication

24. Internal Communication

25. Upward communication

II. TRUE OR FALSE (2 POINTS EACH) 51-70

26-35 ALL FALSE LESSON 5

III. ENUMERATION II. TRUE OR FALSE. (2 POINTS

EACH) 51-70

Give the (8) BACK-OF-THE- HOUSE (BOH)

36. Sales and Marketing

37. Reservations and Revenue Management 38.

Kitchen

39.Finance and Accounting

40.Human Resources

41. Security