GERBER ACCUMARK

System Information

Date: Nov 2024

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COPYRIGHT
Gerber AccuMark ©2024 Lectra SA and its affiliates. All rights reserved.
This document may not be reproduced by any means, in whole or in part, without the written permission of the
copyright owner.
This document is part of the proprietary articles furnished to document Lectra SA and its affiliates support for
Gerber AccuMark.
In consideration for the furnishing of the information contained in this document, the party to whom it is given
assumes its control and custody and agrees to the following:
The information contained herein is given in confidence and any part thereof shall not be copied or reproduced
without the written consent of Lectra.
This document or the contents herein under no circumstances shall be used in the manufacture or reproduction
of the articles shown, and the delivery of this document shall not constitute any right or license to do so.

TRADEMARKS
Gerber AccuMark is a registered trademark of Lectra in the United States, all rights reserved. Other company
names, brand names and product names mentioned in this document are trademarks or registered trademarks
of their respective companies.
DISCLAIMER
The information contained in this document is subject to change without notice. Lectra SA and its affiliates
shall not be liable for errors in this document or for incidental or consequential damages in connection with
furnishing or use of this material, including, for example, loss of profits, fabric, and production time.

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Contents

1. Licensing Options .................................................................................................................................... 4

1.1 Troubleshooting ................................................................................................................................ 4
2. Introduction............................................................................................................................................... 5
2.1 Supported Windows Operating Systems for AccuMark ................................................................... 5
2.2 Unsupported Windows Operating Systems ..................................................................................... 5
2.3 System Requirements ...................................................................................................................... 7
2.4 AccuMark Supported SQL Versions .............................................................................................. 11
3. Software Installation .............................................................................................................................. 15
3.1 Installation methods ....................................................................................................................... 15
3.2 Security Key (dongle) ..................................................................................................................... 16
3.3 Installing the AccuMark Software ................................................................................................... 16
3.4 Steps to Install (standard installation) ............................................................................................ 16
3.5 Directory Structure ......................................................................................................................... 19
3.6 Security Key or Dongle................................................................................................................... 20
3.7 Terminal Services or Terminal Client and User Based Licensing .................................................. 21
4. Starting AccuMark Professional Edition Components....................................................................... 23
4.1 AccuMark Software Interaction with Virus Scanning Software ...................................................... 23
4.2 Create an exclusion for Gerber AccuMark software ...................................................................... 23
5. Software Components Acknowledgements ........................................................................................ 24
6. Open-Source Licenses .......................................................................................................................... 25

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1. LICENSING OPTIONS
Users will be able to log in via email, USB key or a network license. First time installations of this new
version of AccuMark software will be presented with a new dialog window allowing you to choose a
method to log in and validate your Gerber License. Select the method to log in to begin use.

1.1 Troubleshooting

Some users may receive an error message when attempting to run an AccuMark application
because they do not have a valid email license for a specific version or an updated USB
key, also known as a dongle, with a valid AccuMark product license.
If you receive an error message, please contact your local support team for assistance.

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2. INTRODUCTION
Welcome to the AccuMark Family software. AccuMark software is the standard for pattern design, grading
and marker making/nesting in the apparel, transportation interiors, furniture and industrial fabrics
industries. It is used by thousands of companies worldwide in more than 24 languages. There are different
AccuMark software products including Professional and Advanced Edition.

2.1 Supported Windows Operating Systems for AccuMark

Support for Windows 11, 64 Bit was introduced for v15.0 AccuMark and continues with this current
version of AccuMark. Support for Windows 10, 64 was implemented in AccuMark V12.1.0 and
continues with this release.

2.2 Unsupported Windows Operating Systems

The following operating systems are not supported for AccuMark Family software. While you may
be able to install this software, you may experience technical problems. Home Edition of any
OS is not supported for AccuMark due to file sharing/permissions limitations restricted by
Microsoft.
ALL non-Microsoft operating systems including but not limited to: Mac*, Mac OS X*, iOS* - see
section “AccuMark Family products running on MAC computers” below for use only with
dongle-based security, not soft licensing!
 Linux, Linux distributions, Android
 Windows ME
 Windows XP
 Windows 95 and Windows 98
 Windows NT
 Windows 2000
 Windows Vista, all versions
 Windows 7 Home Premium, Home Basic, and Starter
 Home or Consumer Editions of any operating system
 Windows 7, all editions
 Windows 8.0 and 8.1, all editions
 Windows 10, home edition
 Windows 10, 32 bit
 Windows 10, Education
 Windows 11, home edition
 Windows 11, 32 bit
 Windows 11, Education
 Non-released operating systems (Technical Preview, Insider Preview, or any preview
version of operating systems)

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NOTE: Only officially released Operating Systems (and updates) are supported. AccuMark is not
supported on any Technical, Advanced, or Insider Preview Operating System.
All versions of Windows 8: Windows 8 X86 and X64 Consumer Versions, Windows 8 Pro, X86
and X64*, Windows 8 Enterprise, X86 and X64*, RT (tablet PC operating system)
NOTE: In addition to the above unsupported OS, for AccuMark v12.1.0 and higher, all
Windows OS other than Windows 10 with 64 Bit architecture, are not supported, which
includes Windows 7 and Windows 8.1.
Virtualization, remote connections, and redirection software are not officially supported by the
AccuMark Family software due to the need to make contact with software security devices.

2.2.1 AccuMark Family products running on MAC computers with Software Dongles

Minimal testing has been done with running AccuMark Family Products on MAC
computers using Parallels* and BootCamp*.
These environments have not been fully tested, and users may run into difficulties or
complications. DO NOT use for soft licensing! While we did not come across issues using
AccuMark Family applications on these MAC – OS environments on supported hardware,
and you may also find that it runs without significant problems - note that these are not
officially supported (MAC – OS) environments.
You should only attempt this configuration if you have someone on your team proficient
in using these tools and configurations, you will not be able to receive support assistance
for unsupported environments. If you want official support, please stay with the currently
supported operating systems as listed in the Release Notes*
Parallels is a desktop virtualization software that allows Microsoft Windows, Linus and
Google Chrome operating systems and applications to run on an Apple MAC computer.
* Boot Camp is a multi-boot utility that assists users in installing Microsoft Windows
operating systems on Intel-based Macintosh computers.

2.2.2 Microsoft operating support information

To search for the support dates from Microsoft visit Microsoft Lifecycle Policy webpage:
http://support.microsoft.com/lifecycle/search/

2.2.3 A Comprehensive Guide to Microsoft End of Support

Refer to http://www.mirazon.com/a-comprehensive-guide-to-microsoft-end-of-support/

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2.3 System Requirements

Adjust the power switch on the back of the computer in accordance to the local power settings
(either 115 VAC or 220 VAC). All systems require a mouse or compatible pointing device and a
standard keyboard.
While in the past, a DVD drive was needed for installing software, the installation moving forward
from v12.1.0 is provided on a USB drive, if media is requested. The software can also be
downloaded from the software download website or from the software portal. System settings for
Colors must be set higher than 256 Colors.
USB port for the security dongle (key) for workstation (standalone) security and for Network
security keys if using dongle-based security. Network connection for Concurrent or Networked
security. Assure that the USB ports for the security key is set to not go to sleep. Refer to the
documents “AccuMarkLicensing” and “AccuMarkNetworkLicensing” in the Training Docs -
AccuMark IT Manual folder for details.
Serial connections for digitizers/plotters/Silhouette tables. If the system does not have a native
serial connection, we recommend adding a serial card compatible with the system hardware.
Note: USB to parallel port devices do not generally work with parallel security dongles. It is
recommended to request a Gerber USB security dongle replacement. USB security keys are
recommended.
USB to serial converter cables may not work properly with peripheral devices.
You must be logged on as an administrator to properly install the software. You may not be
fully able to uninstall an application under Windows if you are not logged on with the same
privileges that you had when you installed the application. For further details please refer to the
Configuration Notes for Windows.
Latest Service Packs: AccuMark software installations require that you have the latest windows
service packs installed before proceeding with the installation of AccuMark software.
Windows Updates: see the section entitled “NOTE: Only officially released Operating Systems (and
updates) are supported.” for detailed information.
.Net Framework: Beginning with AccuMark 10.0.0 .Net Framework version 4 or higher is installed
automatically if it is not already installed. Do not uninstall this required Microsoft software. The use
of disk compression utilities is not recommended.
Not all hardware manufacturers release drivers immediately for new operating systems. Please
confirm drivers are available prior to upgrading your operating system.
Refer to the document “TroubleshootingVirusScansWithAccuMark” for information about known
issues with certain virus protection software and other items that may prevent AccuMark software
from installing, running, or functioning properly. The most up to date information on Virus Scanning
interactions and malware can be found in the Technical Library.

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2.3.1 Auto-Uninstall of Previous AccuMark software

If you run the installation and have a previous version of AccuMark software, the
installation will first remove the previous version. If your system does not meet the
minimum operating system requirements, do not proceed with the installation. You may
return to a previous version by re-installing that software.
If your system has trouble with the auto-uninstall, it is recommended to manually uninstall
the previous release using the Add/Remove Programs from the Control Panel then
proceed with the installation of the new software (do not use the Repair option, this may
not always work).

2.3.2 Required User Permissions

There are many permutations and combinations of user permissions that an administrator
can implement. The AccuMark installation does not override security permissions (does
not take ownership). Since an administrator can create registry keys at most levels, it is
required that a user with administrator privileges perform all setups. You may want to
check the permissions of AccuMark Family data and application areas if users are having
problems with data or programs.
The installation of AccuMark Family Products sets administrator privileges for the Users
group to AccuMark data (storage areas), its program directories and registry entries.
Setting Permissions provides the ability for non-administrator users to access Gerber
data and applications.
The following lists the folder and registry locations where it is best to grant Full Control
permissions for users’ logins who will be running the AccuMark software (these locations
are specific to AccuMark environments and will not interfere with other company settings):
Folder locations:

• C:\userroot

• C:\acmkmrbin

• C: \program files
(these were previously in)
C:\program files (X86)\Gerber Technology (for 64-bit) -OR- C:\program
files\Gerber Technology (for 32-bit)

• C:\program files\common files

(these were previously in)
C:\program files (X86)\Common files\Gerber Technology (for 64-bit) -OR-
C:\program files\Common files\Gerber Technology (for 32-bit)
IF using networked plotters, then the location(s) of the networked plotter queues
IF using networked digitizing, then the location used for the digitized files
IF using shared Batch queue(s), then the location for the batch queue files

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Registry locations:

• HKEY_CURRENT_USER\software\gerber

• HKEY_LOCAL_MACHINE\SOFTWARE\Gerber
(these are entries that were previously in)
HKEY_LOCAL_MACHINE\software\gerber (for 32-bit) –OR-
HKEY_LOCAL_MACHINE\software\wow6432node\gerber (for 64-bit)

2.3.3 Windows 10 & Windows 11 64 Bit System Requirements

For basic operating system hardware requirements, please refer to the Microsoft website
for details related to each. In addition to the minimum outlined requirements by Microsoft:
For use with AccuMark:

Hardware Minimum Recommended Notes

Processor Speed Core i5 – 8th generation Core i7- 11th generation More cores/threads are
better
Faster clock speed is better

Hard Disk Capacity 60+ GB of free space 120+ GB of free space SSD strongly recommended
More free space is better

Memory 8+ GB 32+ GB More is better especially

with image use

Service Packs current current

Recommended configurations

Windows Configuration Operating CPU Hard Drive RAM Graphic Card Service
System Pack

Windows 10 or 11 Core i7 120+ GB free space 32+ GB Standard Current

64 bit
11th SSD recommended
Enterprise or generation
Professional

Windows 10 or 11 Core i7 1 TB free space 32+ GB NVIDIA RTX Current

64 bit 2070ti
11 th
SSD recommended
Enterprise or generation 8GB VRAM or
Professional more

Windows 10 or 11 Core i9 or 240+ GB free space 32+ GB Standard Current

64 bit
32 core server SSD recommended

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2.3.4 Additional Requirements

On Windows 10 systems right-click on the Start icon, type “windows updates” then click
on “Check for updates”. Note that this requires an Internet connection.
Be sure the computer’s CPU meets the minimum requirements so that PDS will open and
run correctly. For example, systems that do not meet that minimum may not include the
AVX Instruction Set, which is required.
Locate, download, install, and use the CPU-ID utility to determine if the CPU on the
computer has the AVX instruction set included:
https://www.cpuid.com/softwares/cpu-z.html
Additional information from Microsoft related to MS Office
Office ProPlus and Office 2019 will now be installed with 64-bit as the default setting.
Previously, the default setting was 32-bit at installation. This change began in mid-
January, 2019.
After this change takes place, the 64-bit version of Office will automatically be installed
unless you explicitly select the 32-bit version before beginning the installation process.
If you install the 64-bit version, but wanted the 32-bit version instead, you must
first uninstall the 64-bit version before installing the 32-bit version. The same is true if you
installed the 32-bit version but want to install the 64-bit version.
If you use Measurement Charts and/or Model Notes, you must have 64 Bit MS
Office.

NOTE: Only officially released Operating Systems and system updates are supported.
AccuMark is not supported as part of participation in the Microsoft Technical or Insider
Preview community.
We recommend to avoid upgrading Windows 10 or Windows 11 to Insider Preview builds,
and only use them for testing, on dedicated test machines as Microsoft preview builds are
still in development phase and are not stable.
If at any time you experience such a problem after an automatic update to Windows 10
or 11, while the software performed without error before the Windows Update, rolling back
an update may correct the problem.
IF your AccuMark “all of a sudden” no longer functions as usual, check the windows
update history. You can research the updates that are listed to see what is contained in
the update. Also verify that no Virus Scan or Malware detection software has updated
and removed required AccuMark files.
NOTE: at times windows update may require a reboot. If your system is setup to allow an
automatic reboot, and you have any AccuMark applications open, you may lose changes
or updates that you were making, or possibly lose data. It is best to pick a time to install
and reboot your system, leaving you in better control and less chance of any data loss.

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To determine which version of Windows is on the system:

1. Right-click on the Start menu
2. Click on the Command Prompt then Type: winver followed by the enter key.
You will see a dialog similar to this:

2.4 AccuMark Supported SQL Versions

SQL Server 2022 or SQL 2022 Express support was introduced for AccuMark version 16.0. SQL
Server 2019 or SQL 2019 Express support introduced for AccuMark version 12.2
SQL 2017 Server and Express support was introduced for AccuMark with V13. SQL 2016 Server
and Express is supported for AccuMark Family of products starting with V10.4. Consult Microsoft
websites for specific software and hardware requirements for running SQL and refer to the chart
in the following section for details on AM/SQL versions.
SQL can be used for your AccuMark storage areas and optional CAD Relational Database. SQL
storage areas have the advantages of creating subfolders to further organized your data. You can
also set various permissions for your SQL storage areas including allowing or denying users to
create or delete storage areas. Permissions can also be set on a data level, like the ability to read
or write data within storage areas. In addition, explicit read and write access for data item types
can be defined using the AccuMark SQL Manager.

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2.4.1 Using SQL Server and Express for AccuMark storage areas

AccuMark data can be optionally stored in SQL storage area databases instead of or in
addition to the userroot-type storage areas. These SQL databases are equipped to look
and feel the same as userroot storage with several advantages.

• Eliminates the potential for file-locking problems that can occur across networks
as with version 8 and version 8 userroot-type storage areas

• The recommended limit for data is up to 100,000 data items per data type, but
system performance may be impacted by memory, disk space and other
hardware factors

• Allows the ability to create sub-storage areas or sub-folders

• Allows the ability to set allow or deny permissions to individual storage areas

• Allows the ability to set read or write permissions to individual data types

SQL Support will validate that the user is connecting to only our supported SQL versions.

If the user tries to connect to an unsupported SQL version, a message will appear
informing the user and they will not be allowed to connect to those SQL device(s).
This is to help prevent the user from encountering SQL errors or data issues with
unsupported SQL versions.

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2.4.2 Supported SQL Versions for AccuMark software:

AccuMark
Version SQL Version

15.x SQL 2014 and SQL 2014 Express, SQL 2016 and SQL 2016
Express (SP1), SQL 2017 Server and SQL 2017 Express, SQL
2019 Server and SQL 2019 Express

16.x, SQL 2016 and SQL 2016 Express (SP1), SQL 2017 Server and
V2024.x SQL 2017 Express, SQL 2019 Server and SQL 2019 Express, SQL
2022 Server and SQL 2022 Express

It is highly recommended to install the latest service packs and updates for SQL and SQL
Express.
Refer to the Microsoft websites for information regarding the hardware and software
requirements for the various versions of SQL. Localized versions of SQL Server are
available and should correspond to your local language version operating system. Verify
that your operating system settings match the language of the localized SQL Server or
SQL Express being installed.
If you are storing data in a native language, for example saving AccuMark data items with
Chinese data names, then you will most likely need the corresponding version of SQL
that can handle the language characters. Consult the Microsoft documentation for details
and specifications.
SQL 2008, SQL 2008 R2, and SQL 2012 are not supported on current versions of
AccuMark as Microsoft has ended support.
It is highly recommended to use the same version of SQL for all systems that will be
accessing the same storage areas for compatibility purposes.
SQL in Microsoft Operating System Versions
The following information is from the Microsoft support page
(https://support.microsoft.com/en-us/kb/2681562). Verify that your OS is supported by the
SQL version being used.
Minimum SQL Server version requirements for Windows 10: Before you install SQL
Server on a computer that is running Windows 10, you must make sure that you fulfill the
following minimum requirements, as appropriate for your situation.

• For SQL Server 2014, you must apply SQL Server 2014 Service Pack 1 or a later
update. For more information, see How to obtain the latest service pack for SQL
Server 2014.
NOTE: Consideration should be used for using the Express versions. Having over 5 users
access the express version and you may start to experience slower response times, more
than 20 storage areas and you may start to experience slower response times.

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NOTE: AccuMark SQL Manager application that allows you to set additional
permissions or restrictions on AccuMark data types may require the SQL Server
Backwards Compatibility Components to be installed. These components are needed for
SQL 2014, and SQL 2016 versions. For details on how to obtain and install the backwards
compatibility components, refer to the AccuMark document called
“SQLServer2005BackwardCompatibilityComponents” that is available in the AccuMark
Training Docs, AccuMark IT Manual.
If updating from prior versions, there may be the need to update entries written by
AccuMark into an existing CAD relational database. If you are using an existing CAD
relational database it is recommended to run the “Sync Relational Data…” from the
AccuMark Explorer File Options menu in the Advanced Storage Area tab to update the
relational database with these improvements. Newly stored data entries will
automatically populate these enhanced fields. Running Sync Relational Data ensures all
entries are current.

Refer to the Training Docs Manuals documents for setup and additional detailed
information for the various SQL versions that are supported by the AccuMark Family of
products. For details related to the enhanced CAD relational database, see the
document “RDBMS-TableVariablesUpdated by AM” located in the AccuMark IT
Manual\SQL\CAD RDBMS folder.
Case Insensitive Collation
SQL Servers for use as an AccuMark server need to be installed as a Case Insensitive
collation (the default) to work properly. If a case sensitive collation is selected (requires
extra effort) the AccuMark clients will have issues connecting.
By default, SQL Server (in Latin languages) installs as a case insensitive collation, for
example SQL_Latin1_general_CP1_CI_AS. If the default collation is accepted,
everything is fine. However, if the collation setting is changed to case sensitive, such as
SQL_Latin1_General_CP1_CS_AS at install time, AccuMark will not be able to create
storage areas, and will not be able to populate the CAD Relational Database (RDBMS).
If a trace is done, the error shown will be: Must declare the scalar variable
“@model_type”. This also occurs for variables @marker_type and Return_Code. The
issue is in the pGetCADCatID SQL script, the variables are declared with a casing that
differs from the casing used in the code. This causes a problem in the case sensitive
collation situation.
Please note there are probably other scripts with similar issues. A SQL trace will diagnose
this issue easily.

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3. SOFTWARE INSTALLATION
AccuMark software installed files have been consolidated into fewer folders, making the install simpler
and more efficient. The installation will check for various system requirements as listed above in this
document. If the system does not meet certain requirements the user will not be allowed to proceed with
the installation and will not uninstall the previous version of software.

3.1 Installation methods

A standard installation (Invoked using “Autorun.exe) and a silent installation are provided for users.
You can use the standard installation where the user will be notified of the steps being performed
and prompted to proceed to the next dialog and installation step. There is a ‘silent’ install option
that can be used to skip the dialog prompts and proceed with a no-click installation.
The silent install provides the user with an installation with minimal user interaction. It will proceed
to install the selected software without prompting the user to answer or requiring them to
continuously click “Next” to continue. This makes for a swift “no answer” installation that can also
be used with deployment tools. See the section entitled “Silent Installation” for more details.
With the User Licensing Option mentioned at the beginning of this document, the software
download has been updated to be one self-extracting executable file. Users who have been
assigned to software product(s) will receive an email informing them that they have been granted
a user license and the ability to download the AccuMark Family software product from the portal.
Once the user has downloaded the self-extracting executable, then double-click on the exe file
and the software will self-extract and proceed to start the installation process. The user then
proceeds with the same steps as described in the "Installing AccuMark Release 14.1" section.
SOFTWARE DOWNLOAD
For users of a dongle, who download software, click on the AccuMark link to see the list of software
available.
http://www.gerberscientific.net/GT/eService/SoftwareDownloads/SoftwareLibrary.aspx
You must unzip and extract all contents prior to installation (do not try to install from within the
zipped folder). The files should be extracted into a short path, if you get errors similar to “path too
long” then copy the files into a folder without such a long path name. Double-click the "autorun.exe"
file to launch the AccuMark html installation page.
NOTE: do not use setup.exe, you may use autorun.exe, install.exe or silentinstall.exe to start the
installation.
Additional applications such as MTM, AccuNest, AccuScan, and AccuPlan are included with the
professional software media but must be installed separately, and are separate purchasable items.
Installations utilizing the Software Portal for download have self-extracting files that do not require
the unzip process.

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3.2 Security Key (dongle)

When using dongle-based security, be sure you have the new security key required for AccuMark
before installing. This was a new style key beginning with V10. If this is the first installation on the
system, it is recommended to attach the key after the software is installed. The HASP drivers for
the new security are installed with the software. Sometimes if you attach a new device onto your
system before the related drivers are appropriately installed, your system may try to find drivers on
its own, and they may not work properly.
IMPORTANT! Clock Date and Time
It is extremely important to check the date and time BEFORE proceeding with the installation of
the software. Turning back the clock once the software has been installed and running is strongly
discouraged!

3.3 Installing the AccuMark Software

IMPORTANT: Close any AccuMark Family related programs and processes before installing the
software. While the installation will try to close any currently opened AccuMark Family applications,
its success may depend on how your system is set up and allowed to terminate applications by
non-user-initiated software.
Your system must meet the minimal requirements for the installation to proceed. A check is initiated
at installation and the user will be notified in the system does not meet the test requirement. If your
system meets the requirement but displays a prompt that it’s unsupported, you may be running in
compatibility mode. For more information, refer to the section below entitled “Check Compatibility
Mode” for details.
Previous Version of AccuMark installed
If a previous version of AccuMark is installed, it will automatically be uninstalled prior to installing
this version of AccuMark software. A dialog box is displayed informing the user that the previous
software will be uninstalled when the current installation is started. Just the program files are
uninstalled, any user data or settings from previous versions will be preserved.

3.4 Steps to Install (standard installation)

Start the install by clicking “Autorun.exe”:

From USB media: Insert the USB for the AccuMark Family software into an available USB port.
On most Windows systems setup will automatically start the installation when the media is
attached. If you need to initiate the installation, click on the autorun.exe in the root of the media
or in the root of the extracted files.
Then click on the option for “Run autorun.exe”:
From Software Download via GERBERnet: Extract the installation files from the GERBERnet
website.
You will need to extract all the files before proceeding with the install (you will not be able to
install from within the zip file).

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It is also recommended to extract into a short folder path, otherwise you may reach windows
limitations for the lengths of the paths being used.
Locate the folder where the software was downloaded and saved to disk. Double-click on
autorun.exe to initiate the installation.
NOTE- Detailed installation instructions for User Based Licensing are provided in the enrollment
email/portal site.
The AccuMark Family installation screen displays with choices for installing the different products
of the AccuMark Family.
Click the AccuMark icon to Install AccuMark software.
If you receive a message stating you are trying to install on an unsupported operating system, first
check the System Requirements to be sure that your system meets these requirements. If your
system is listed in the supported operating systems, then see the section “Check Compatibility
Mode”
Prerequisites: You may be prompted to install any required Prerequisites which are needed for
AccuMark software applications to run properly. AccuMark Family Prerequisites can include
Software Security Drivers, .NET software, Microsoft OLE DB Drivers, Microsoft ODBC Drivers,
and/or the Problem and Enhancement Report Utility.
a) If you are installing the AccuMark software for the first time, or if you are upgrading from a
previous version you will be prompted to update the software security driver versions. Select
OK to continue with the required prerequisites.
b) If your operating system does not have .NET 4.0 installed, it will be installed for you. You
may be prompted to reboot during the prerequisite installation. Click Yes to allow the system
to reboot and the installation will resume.
Installation Details
You may select an alternate destination directory when prompted, or simply accept the default
folder.
1. For a standard installation select Typical. Selecting the Typical Setup type will assure all
required applications and files are installed.
2. Sample storage area(s) are installed with AccuMark version 10.3.0. IF these storage areas
already exist on the system, they will not be overwritten. If you wish to get new copies of
these sample storage areas, then you must first delete them before installing the software.
The sample storage areas are all userroot version 9 storage areas and include: 3D-
DemoFiles, 3DSAMPLES, DATA90, SIL2000-V9.
3. The installation will launch a subsequent install for the Problem Report Utility for new
installations or if updates have been made to these applications. The Problem Report
Utility provides the ability to send electronic reports to GT.
4. On new installations a license agreement is displayed. Read and accept the terms of the
agreement.
5. The security permission program is started at the end of the install to set administrator
privileges for the Users group to AccuMark data (storage areas) and program directories.

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Setting Permissions provides the ability for non-administrator users to access Gerber data
and applications.
6. You can optionally view the Release Notes and What’s New documents at the end of the
installation, which will open the Release Notes using an XPS or PDF viewer.
7. When the installation has completed, select Yes to restart your computer, if prompted.
You may also be required to reboot during installation if Windows Updates were pending prior to
the installation of the AccuMark software.
For AccuMark 3D users, navigate to the Avatar Editor folder and double click on setup.exe
file to launch the Avatar Editor installation.

3.4.1 Prerequisite Information

The List of Prerequisites that will be installed during an AccuMark update can vary
depending on what you already have installed, and these usually require a reboot. The
AccuMark installation should automatically continue after the reboot.

3.4.2 AccuMark Product Versions

You must update all your AccuMark Products on your computer to ensure each program
is the same version. Do not mix current software with any other earlier software versions
on the same computer!

3.4.3 Silent Installation

The “Silent Install” is an alternate installation with minimal user interaction. It will proceed
to install the selected software without prompting the user to answer or requiring them to
continuously click “Next” to continue. This makes for a swift “no answer” installation that
can also be used with deployment tools. AccuMark software installed files have been
consolidated into fewer folders, making the install simpler and more efficient.
The “Silent Install” is available for each of the products on the media (software download),
and will need to be run separately. This can greatly enhance your IT department’s ability
to use the new silent install to update user’s systems.
To use the silent install for a product, simply browse to the AccuMark Family installation
media, then into the desired product’s folder. The silent install will use all the default
selections, for example – it will install into the default C: drive location. To run the silent
install, simply double-click on SilentInstall.exe. There is an ‘answer’ file associated with
each installation and the choices during installation can be modified.
For complete silent installation details and instructions on how to modify the answer file,
refer to the documents “SilentInstall.xps” and “SilentInstall.txt” in the Training
Docs\AccuMark IT Manual that are available through the “AccuMark V12” icon on the
desktop or on the software media or software download.

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3.4.4 Silent Installation and Windows Defender

Windows Defender may interrupt the installation with a prompt saying it protected your
PC and that it thinks our installation is an unrecognized application and put you at risk. A
message will display indicating that Windows has protected you from a risk, but you may
allow the installation to continue.

If you encounter this dialog, click on the “More info” link and it will then present a
subsequent dialog where you can choose to continue with the installation – click on the
“Run anyway” button:

3.4.5 License Agreement

When you run the AccuMark system for the first time after installing the software an
approval of the licensing agreement is necessary. Once the affirmative response has
been entered, the licensing agreement will not display again for the current user. It is
very important for users to read and understand the terms of use for any software
being installed.

3.5 Directory Structure

The installation creates the C:\USERROOT directory structure, which contains the data, required
by the system. The default program files are located in the subdirectories under c:\program
files\Gerber Technology, unless a different destination is chosen during the installation.
AccuMark version 9 and higher allows you to create V9 Storage Areas and these areas display
each data item name individually. DO NOT use any application other than AccuMark to manipulate
these individual data items, including but not limited to using Windows Explorer to copy, move,
delete, rename any individual data item. DATA CORRUPTION and DATA LOSS will occur.

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3.6 Security Key or Dongle

One licensing model for AccuMark Products uses a hardware security key (dongle) to license and
protect the software. The software will not run on a system that does not have access to a security
key, networked license server OR a user email/password for User Based Licensing.

3.6.1 Standalone or Workstation Licensing

If you are using a workstation system with its own local security key, attach the security
key (dongle) to the parallel or USB port of the PC or workstation. Be sure that Fast User
Switching is disabled for the computers.

3.6.2 Network or Concurrent Licensing

Network Based License Security requires that the computer be dedicated to providing
security for all the licensed workstations. If you have network license server that provides
security for AccuMark workstations, be sure the server is set to a mode that does not
“sleep” for power savings. The server must be on and accessible at all times the
workstations are using AccuMark applications. This includes all the USB and parallel
ports on the server as well as the server computer as well. (Port for the security key)
Failure of the server to maintain continual contact with the AccuMark workstations will
produce applications errors, security errors, and even possible data modification loss if
the AccuMark is attempting to store data when the connection is interrupted.
It is vital that the network license server maintain communication with the workstations so
it must be dedicated to providing this contact. Be sure other high processing demand
software such as AccuNest, AccuMark, MTM or Winplot software is not running on the
license server as an additional AccuMark, nesting or plotting workstation.
All other high demand software including but not limited to communication software
(Voice over Internet server software or phone/messaging/voicemail software) also
requires substantial computer resources and should not be run on the Network License
Server computer.
Failure to observe these guidelines will result in workstations losing connectivity to the
licenser server. This communication disruption will cause the AccuMark applications to
have security errors and even possible data loss if the disruption prevents data storage.
Be sure that Fast User Switching is disabled for the server and the workstation computers.
Fast User switching can cause Configuration Errors.

Check Compatibility Mode

If you receive this error when you click to
install an AccuMark Family product
software: And your system does meet the
system requirements listed earlier in this
document, this check at the start of the
install is detecting that something is set to compatibility mode like for XP.
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 GERBER ACCUMARK

To correct this error, check if the executables may be set to some compatibility mode.
This could have been inadvertently selected if the user was prompted with something like
“did this program install correctly”.

To check if the installation

executables are set to an
incompatible mode: check the
properties of the following
executables: in the main folder of
the install -> autorun.exe, then in
the AccuMark folder -> install.exe
and setup.exe.
To do this, right-click on the .exe file
and select Properties. Then click on
the Compatibility tab. See if
anything is set here in this dialog. If
yes, then reset it (you can uncheck
the option “Run this program in
compatibility mode for:”.
If that does not work, you can try
selecting this option and then
selecting your appropriate operating
system.
Click on “Change settings for all
users” button.
If you’re still having problems with the install, then try the
“Run compatibility troubleshooter” and see if it comes up with any information.

3.7 Terminal Services or Terminal Client and User Based Licensing

AccuMark applications may allow users to use software via Microsoft Terminal Services, but it’s
not allowed to LICENSE the software via Terminal Services.
AccuMark software is designed, as a safeguard, to see some terminal services as an emulator
which will prevent the software from installing until the customer uninstalls the "emulator" or any
other related software. This safeguard prevents running more than one copy of AccuMark with a
single license.
TeamViewer (a terminal services client that doesn't use the built-in Microsoft Terminal Server) will
allow remote access into an AccuMark machine and allow the software to activate without an issue.
TeamViewer doesn't utilize the Microsoft Native Terminal Services capabilities, which is what the
licensing software blocks. This does not require any changes to the firewall, or anything else.
Gerber AccuMark licensing software doesn’t run well with Microsoft Remote Desktop terminal
viewer. Thus, you cannot license the AccuMark user license product if you will be remote controlling
the desktop using Microsoft Remote Desktop client.

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To license the software, login with a Non-Microsoft Client that doesn't use port 3389, and once you
have activated your software, then you can go back to using the Microsoft Remote Desktop client.
Use of the software is no longer blocked by terminal services once it's licensed.
Error presented to users
Users trying to connect to their AccuMark system through Microsoft Terminal Services with their
user license email are likely to encounter errors like these when they try to log in with their user
license email:

In c:\userroot\system\license check the status.log:

GerberLicenseManager may crash after a reboot, AccuMark applications may run ok, but the
system may run into issues when validating the license:

Windows server may show up as an error for terminal services. Windows Professional or Enterprise
editions will allow Remote Desktop Services (RDP).
Team Viewer and VNC Client will work ok on Windows Server systems to connect to AccuMark
systems.

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4. STARTING ACCUMARK PROFESSIONAL EDITION COMPONENTS

Start the AccuMark applications from the Start menu by selecting AccuMark Explorer, PDS or Easy
Marking. Or easily start AccuMark Explorer, Pattern Design, or Easy Marking from the Desktop by double
clicking an application icon.

4.1 AccuMark Software Interaction with Virus Scanning Software

AccuMark software installations in some instances have not proceeded as expected when
interacting with particular virus and malware detection software. In some instances, the download
or installation from a DVD or software USB media had files quarantined so when the software was
installed, not all the executables or dlls were actually installed. In other cases the software installed
in its entirety but would not run because security programs blocked application launch.
If the error messages point to a missing file, the antivirus software may have deleted the application
executable, either from the AccuMark Software download or after the install when the antivirus
software detects an unknown program.
In this case, the exe will have to be whitelisted before reinstalling the software. It may also help to
disable the antivirus program when downloading from GerberNet and also when installing the
software. Remember, if it is related to a file that was deleted from the download or from the
installation, you need to white list the installation source folder as well.
For future prevention, you can Google the antivirus software name like Kaspersky, with “report
false positive” and then go to the link on how to report false positives. Usually, only customers of
the tool can report the false positive. So, you will have to report the exe’s that are being impacted
by your antivirus software.

4.2 Create an exclusion for Gerber AccuMark software

Be sure to check your virus protection software for specific instructions for making exclusions for
the software. You may need to make exclusions locally on the user’s system and update your
corporate policy. These folders should be listed as trustworthy in the antivirus program.
Folder locations:

• C:\userroot

• C:\acmkmrbin

• C:\program files
(these were previously in)
C:\program files (X86)\Gerber Technology (for 64-bit) – OR- C:\program
files\Gerber Technology (for 32-bit)

• C:\program files\common files

(these were previously in)
C:\program files (X86)\Common files\Gerber Technology (for 64-bit) -OR-
C:\program files\Common files\Gerber Technology (for 32-bit)

• IF using networked plotters, then the location(s) of the networked plotter queues
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• IF using networked digitizing, then the location used for the digitized files

• IF using shared Batch queue(s), then the location for the batch queue files
Be sure all exe’s that were impacted are included in the whitelist. This includes sil2000.exe,
medpro.exe, marking.exe, amxplore.exe and any others that appear in your error messages or
Microsoft Event Viewer Application logs. The AccuMark exe files are included in the above-
mentioned folders.
In addition to the issues outlined in the following section, as any Virus detection software performs
automatic updates, issues may arise that did not previously appear. The Lectra website has a
Technical Library that is available for more information, including any current updates to the
following known issues. Users who have credentials to log in to download software also have
access to this documentation source.
https://www.gerberscientific.net/GT/eService/Default.aspx
Refer to the document “TroubleshootingVirusScansWithAccuMark” for additional details and can
be located in the AccuMark Training Docs\AccuMark IT Manual folder.

5. SOFTWARE COMPONENTS ACKNOWLEDGEMENTS

AvalonDock

Copyright (c) 2007-2010, Adolfo Marinucci

All rights reserved.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS"
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED.
IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER
IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING
IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.

Magick.NET / ImageMagick

Export Images is supported with code courtesy of Magick.NET 7.5.0.0, Copyright © 2018 Dirk Lemstra.
For details: https://github.com/dlemstra/Magick.NET/blob/master/License.txt

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ImageMagick is associated with Magick.NET and is copyright © 1999-2018 by ImageMagick Studio LLC,
version 7.0.8-3 beta. For details: https://github.com/ImageMagick/ImageMagick/blob/7.0.8-3/LICENSE

NDesk.Options

NDesk.Options 0.2.1 is copyright © (2011?) NDesk; for more details: https://opensource.org/licenses/mit-

license.php

Newtonsoft.Json

Newtonsoft.Json 11.0.0.0/11.0.1 is Copyright © 2018 by James Newton-King. For details:

https://raw.githubusercontent.com/JamesNK/Newtonsoft.Json/master/LICENSE.md

Eigen

Beginning with the 3.1.1 version, Eigen is licensed under the MPL2 license. Common questions about the
MPL2 are answered in the official MPL2 FAQ.
https://www.mozilla.org/en-US/MPL/2.0/

Jose-jwt

The MIT License (MIT) Copyright (c) 2014-2019 dvsekhvalnov. For further details, refer to
https://www.nuget.org/packages/jose-jwt/

CefSharp

Copyright © The CefSharp Authors. All rights reserved. The full license can be found here:
https://github.com/cefsharp/CefSharp/blob/master/LICENSE

Additional Note

The AccuMark Family Software Product uses the 7-Zip self-extracting module.

6. OPEN-SOURCE LICENSES
The full licensing information for Open-Source software can be found in the “Licenses” folder located on
the root directory of the AccuMark Family software media or download.

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