Bring in an image from Corp Comm at 300 DPI and then shrinkwrap the

anchored frame (ESC + m + P).

 Jeppesen FliteDeck Pro Administration Guide

Jeppesen
55 Inverness Drive East
Englewood, Colorado 80112-5498

Jeppesen 2014
All Rights Reserved

Revision 1.0
September 2014

This document supports the following application:

• Jeppesen FliteDeck Pro 8.1
Copyright © 2014 Jeppesen, All rights reserved.

Except as otherwise provided and authorized in a written agreement between both Jeppesen and your company, Jeppesen's
copyrighted information and materials may not be processed, reformatted, reproduced, stored in a retrieval system, or
transmitted in whole or in part, in any form or by any means, whether electrical, mechanical, photocopying, recording or
otherwise, without prior written permission of Jeppesen.

Windows 8 and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.

Product or brand names may be trademarks or registered trademarks of their respective owners.
Contents
1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Training and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 Release Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Release Identification Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Operating System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hardware Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connectivity Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
What’s New in FliteDeck Pro 8.1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

3 Installing and Activating FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Activating FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

4 Troubleshooting FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Escalation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Quick Resolution Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unable to Perform an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unable to Use Registration Information on Another Device . . . . . . . . . . . . . . . . . . 12
Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Verifying Whether a Recipient is Assigned to a Distribution Group in JDM Pro . . . 13
Exiting FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Deactivating FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Uninstalling and Reinstalling FliteDeck Pro. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Understanding Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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C HAPTER 1

Introduction
This guide provides basic troubleshooting information and customer configuration information for
system administrators who support the Jeppesen FliteDeck Pro app for Windows 8.1

This chapter contains the following topics:

• Intended Audience
• Training and Documentation
• Technical Support

Intended Audience
This guide is for the following audiences:
• Administrators who manage data updates for Jeppesen FliteDeck Pro for Windows 8.1
• Support specialists
• Anyone who installs, integrates, deploys, or services Jeppesen FliteDeck Pro for Windows 8.1

Training and Documentation

Jeppesen provides detailed, task-oriented user training and documentation for FliteDeck Pro for
Windows. In addition to this document, the documentation suite includes the following resources:
• User Guide
• eLearning
• Release Notes

Technical Support
Jeppesen provides 24/7 global technical support services. Contact the Jeppesen 24-hour Global
Support and Control Center (GSCC):

USA
• 303-328-4585

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Introduction

Western Hemisphere
• 1-800-538-7526
• 303-328-6830

Eastern Hemisphere
• +44-12-93-842-406
• +49-61-02-508-450

Pacific Basin
• 1-800-256-181
• +61-7-3124-8250

Email
• [email protected]

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C HAPTER 2

Release Summary
Jeppesen FliteDeck Pro is continuously modified to be fully compatible with the Windows 8.1 operating
system.

Release Identification Information

Jeppesen FliteDeck Pro version 8.1.

Operating System Requirements

The minimum operating system requirement for FliteDeck Pro 8.1 is Windows 8.1.

Hardware Supported
Jeppesen FliteDeck Pro is supported on the Windows Surface 2 tablet.

Jeppesen has tested FliteDeck Pro 8.1 for compatibility with the following Windows 8.1 devices:
• Microsoft Surface 2 tablet

NOTE Jeppesen has not tested FliteDeckFliteDeck Pro for compatibility with devices
that are not manufactured by Microsoft.

Connectivity Considerations
FliteDeck Pro requires a reliable Wi-Fi or cellular internet connection to download data updates and to
activate the application. The time necessary to download and install initial data and subsequent
updates depends on the speed of the internet connection and the size of your data coverage area.

To determine aircraft position (for moving map and ownship functions), the Windows device must be
paired with a third-party GPS receiver. If the GPS receiver is Bluetooth-enabled, it must support the
RFCOMM serial service, which is necessary to provide NMEA data.

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Release Summary

What’s New in FliteDeck Pro 8.1

Release 8.1 includes multiple changes that directly enhance the user experience, in addition to a
variety of change requests that address software issues. See the Release Notes documentation for a
comprehensive list of the change requests included in the 8.1 release, along with a list of known
issues.

The following table describes changes that directly enhance the user experience:

Table 2-1 FliteDeck Pro 8.1 Enhancements

Enhancement Description
Easier access to brightness adjustment Users can now tap a button on the toolbar to
access the device’s settings menu, which
includes a brightness slider.

Day/Night Theme Users can now alternate between day theme and
night theme by tapping the Brightness button to
reveal the Night Theme switch. By default the
app appears in Day theme.

GPS Users can now pair the device with a third-party

GPS receiver. When the app senses GPS
availability (and other app settings are
appropriately configured), the GPS Status button
appears. By tapping the button, users can view
current ground speed, GPS altitude, last position
received, and accuracy status.

Moving Map If the device is paired with a GPS receiver, users

can now specify whether to enable the moving
map. When the moving map is enabled, the map
moves to reflect the route of flight.

North Up/Track Up If the device is paired with a GPS receiver and

the Enable Moving Map option is set to On, users
can tap the North Up/Track Up button to display
the map accordingly.

Ownship Symbol on Enroute Map If the device is paired with a GPS receiver and
the Enable Moving Map option is set to On, an
ownship symbol (sometimes referred to as a
“spotter”) appears on the map. The ownship
symbol corresponds the aircraft’s position on the
map.

Present Position With Ownship displayed, users can now tap the
Present Position button to recenter the map
underneath the Ownship symbol if the map has
been panned.

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 What’s New in FliteDeck Pro 8.1

Table 2-1 FliteDeck Pro 8.1 Enhancements (continued)

Enhancement Description
Ownship Symbol on Airport Diagram If the device is paired with a GPS receiver and
the Display Ownship on Airport Diagram option is
set to On, an ownship symbol appears on the
airport diagram. The ownship symbol
corresponds the aircraft’s position on the airport
diagram.

Show Taxi Diagram on Landing Users can now specify whether the app displays
the taxi diagram when the aircraft lands. If users
enable the option, they also specify the speed
(from 30 to 80 knots) at which the aircraft
switches from the Enroute view to the taxi
diagram.

Chart Highlighting Users can use their finger to draw “highlights” on

any terminal chart. When the highlighting feature
is invoked, the user’s finger acts as a highlighting
pen.

Double-Tap to Zoom Out Users can double-tap one finger to zoom out to
the full extent of the route (in Enroute view) or to
the full extent of the chart (in Terminal Charts
view).

One- and Two-Finger Swipe Users can use one- and two-finger swipes to
perform different tasks:
• Use a one-finger swipe to pan the enroute
map and terminal charts. Users also use one
finger to scroll through the chart clip when the
number of charts extends beyond the edge of
the screen.
• Use a two-finger swipe to flip through the
selected terminal charts and change which
chart appears. Depending on zoom level,
users might need to pan to the edge of the
chart to swipe to the next chart.

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Release Summary

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C HAPTER 3

Installing and Activating FliteDeck Pro

This chapter describes how to install FliteDeck Pro onto a single Windows device. If your organization
uses a Mobile Device Management (MDM) service provider (sometimes called a “kitting provider”) to
deploy software onto multiple distributed devices, refer to your service provider’s documentation.

Installing FliteDeck Pro

Before you install FliteDeck Pro 8.1 onto a Windows tablet device, ensure the following conditions:
• The operating system on the device is Windows 8.1.
• The device has at least 8 GB of hard disk space available.
• You must determine whether the device operating system is 32-bit, 64-bit, or ARM-based.
To determine the operating system type, access Control Panel > System and Security >
System.
• You must have a Microsoft developer license or the device must have a Microsoft Sideloading
Product Activation key.
• If you use a Microsoft developer license, the device must be connected to the Internet.
- For information about obtaining a Microsoft developer license, refer to the following
Microsoft article:
http://msdn.microsoft.com/library/windows/apps/hh974578.aspx
- For information about configuring the device to enable apps to be sideloaded and for
obtaining a sideload key, refer to the following Microsoft article:
http://technet.microsoft.com/en-us/library/dn613835.aspx

NOTE If the device does not have a sideload key associated with it, Jeppesen
recommends that you acquire a Microsoft developer license. As of March
2014, individual licenses are free of charge and are valid for 30 days. You can
renew licenses at no charge.

FliteDeck Pro is available as a sideload package, and is distributed as either a folder or a .zip file.

To install FliteDeck Pro:

1. Tap the Desktop tile to access the Windows Desktop.

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Installing and Activating FliteDeck Pro

2. Navigate to the location that contains the sideload package.

The sideload package can be on the device or on external media. If the package is on external
media, Jeppesen recommends copying it onto the device and installing from the device location.
3. If the sideload package was delivered as a .zip file, unzip the package.
4. Open the sideload package folder, and then open the subfolder that corresponds to the system:

If the device is… Open the subfolder that ends with…

32-bit or 64-bit x86

ARM ARM

5. Right-click the Add-AppDevPackage file.

6. Select Run with PowerShell.
7. In Windows PowerShell, follow the prompts to install the app, and note the following:
• If your system is not configured with a Sideloading Product Activation Key, Windows
PowerShell prompts you to supply your developer credentials.
• Windows PowerShell might prompt you to supply your device Administrator credentials.
• Windows PowerShell notifies you when the installation is complete.
8. To start FliteDeck Pro, from the Start view (Tile view), swipe upward from the bottom to access
All Apps, and then tap the FliteDeck Pro tile.

Activating FliteDeck Pro

If you attempt to run FliteDeck Pro and it is not activated, the app displays a message that indicates a
missing activation link. Until you activate the app, you can run FliteDeck Pro only in Demo mode.

To activate FliteDeck Pro:

1. Locate and open the activation email message for FliteDeck Pro.
If you have trouble locating the message, search for the following sender in your email client.:
[email protected]
2. Copy the link into your browser.
FliteDeck Pro displays the Activation screen.
3. Tap Activate.
FliteDeck Pro displays the Updates screen, which enables you to load your subscription data.
Subscription data includes:
• Terminal Charts.
• Enroute Data.
• Manuals.

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 Activating FliteDeck Pro

4. Tap Update.
The update process can take several minutes. The amount of time necessary to download and
perform an update depends on the speed of the internet connection and the size of the
coverage area. You cannot cancel or pause the update process.
5. When the update process is complete, tap Close.

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Installing and Activating FliteDeck Pro

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C HAPTER 4

Troubleshooting FliteDeck Pro

This chapter describes basic FliteDeck Pro troubleshooting guidelines.

Escalation Guidelines
If you are unable to resolve an issue by using the resources in this guide, you can escalate the issue to
Jeppesen Technical Support, as described in Chapter 1.

Gather as much of the following information as you can. By providing this information, you help to
ensure a rapid resolution.

First, determine whether the issue is reproducible on a test device. If so, provide Technical Support
with the following information:
• Recipient name.
• Complete description of the issue, including a detailed workflow that led up to the issue. If
possible, include screen captures or video (or both) of the issue.
• Error codes, if any.
• Detailed description of the device, including device settings. For example, determine the
following:
- Sleep Mode setting
- Display Lock setting
- Enroute View settings, including moving map and ownship
- Terminal Charts View settings, including ownship
- Application version number and build number
• Type of network—such as Wi-Fi or cellular:
- If Wi-Fi, describe the location from which the network is accessing data—for example,
hotel, FBO, or home.
- If cellular, specify whether 3G or 4G.
• Type of third-party GPS receiver

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Troubleshooting FliteDeck Pro

Quick Resolution Guidelines

This section provides instructions to help you rapidly resolve issues. Links to expanded instructions
and processes are indicated where necessary.

Unable to Perform an Update

1. If an error message appears, see Error Codes for common error messages and resolutions.
2. Verify that the device is connected to a strong Wi-Fi or cellular signal.
• Ensure that the device is not in Airplane mode. To do so, tap Settings, and then tap the
Wireless Network icon. Make sure that Airplane mode is set to OFF.
• After you verify that the device is connected to a Wi-Fi or cellular signal, open a browser session
and verify that the device can access a typical internet page. For example, some public and
hotel Wi-Fi connections indicate a connected status, but do not provide a functional internet
connection to the device.
3. If problems persist, exit, and then restart FliteDeck Pro. See Exiting FliteDeck Pro.
4. If problems persist, restart the device.
• Open the Settings charm.
• Then tap the Power icon and choose Restart.
5. If problems persist, deactivate, and then reactivate FliteDeck Pro.
Before you deactivate FliteDeck Pro, make sure that the device has an active and stable
internet connection and power source. After you restart FliteDeck Pro, it automatically accesses
your registration information and prompts you for an initial data update. For more information
about deactivating FliteDeck Pro, see Deactivating FliteDeck Pro.
6. If all previous attempts do not resolve the issue, as a last resort, you can uninstall and reinstall
the app. Before you uninstall FliteDeck Pro, be sure to deactivate it.
• To uninstall the FliteDeck Pro app, access the Tile view; then press and hold the FliteDeck Pro
tile. A row of options appears at the bottom of the screen. Choose Uninstall. When you uninstall
the app, the system retains your registration information.
• Follow the instructions in the Installing FliteDeck Pro chapter to reinstall the app. After you
reinstall the app, FliteDeck Pro automatically registers according to your existing registration
information and prompts you for an initial data update.

Unable to Use Registration Information on Another Device

Each FliteDeck Pro activation link is applicable to a specific device. Activation links cannot be shared
on multiple devices. If a user attempts to activate FliteDeck Pro on a second device, FliteDeck Pro
becomes active on that device. However, if the user attempts to use Application Manager on the
previously registered device, FliteDeck Pro displays an error message. To resolve the issue,
deactivate the application on both devices and reactivate the software on only one device.

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 Troubleshooting Procedures

Troubleshooting Procedures
This section provides detailed instructions for resolving the issues that appear in the Quick Resolution
Guidelines section.

Verifying Whether a Recipient is Assigned to a Distribution

Group in JDM Pro
To verify whether a recipient is assigned to a distribution group:
1. Log on to JDM Pro:
https://jdmp.jeppesen.com
2. Under the Recipients tab, select the Ungrouped category.
The recipients that appear on the right are not assigned to a distribution group.
3. Assign the recipient to the appropriate distribution group.

Exiting FliteDeck Pro

To exit FliteDeck Pro and stop all processes associated with it:
1. Swipe down from the top edge of the screen, and drag the app to the bottom of the screen,
being sure to hold it until if flips over.
2. Alternatively, use Task Manager to exit the app. (To locate Task Manager, open the Search
charm and type Task Manager.)

Deactivating FliteDeck Pro

Deactivating the app removes all Jeppesen date and clears the activation information (including the
site key).

NOTE Before you deactivate the app, confirm that the device has an active and
stable internet connection and power source.

To deactivate FliteDeck Pro:

1. Tap the Settings icon near the top right corner of any FliteDeck Pro screen.
2. Scroll down to locate the Deactivate option.

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Troubleshooting FliteDeck Pro

3. Switch Deactivate to ON, and then relaunch the application.

IMPORTANT When you deactivate and then relaunch the app, FliteDeck Pro
prompts you to either activate the app or use the app in Demo
mode. Do not use Demo mode to aid situational awareness
during flight. If you reactivate the app, FliteDeck Pro displays the
Update screen and prompts you to carry out a data update.

Uninstalling and Reinstalling FliteDeck Pro

For some issues, you might need to fully uninstall FliteDeck Pro, and then reinstall it.

IMPORTANT Always deactivate the app before uninstalling it. See Deactivating
FliteDeck Pro.

To uninstall and reinstall FliteDeck Pro:

1. Exit the application. See Exiting FliteDeck Pro.
2. On the Start screen, touch and hold the FliteDeck Pro tile momentarily, and then release your
finger.
Several options appear at the bottom of the screen.
3. Tap Uninstall.
FliteDeck Pro prompts you to confirm your selection.
4. Tap Uninstall.
FliteDeck Pro deletes app data and uninstalls itself. However, the application is still registered.
5. Reinstall and activate FliteDeck Pro according to your company procedures.
If your company makes the installation media available to you, follow the instructions in the
Installing and Activating FliteDeck Pro chapter.

Understanding Error Codes

FliteDeck Pro generates various error codes if it encounters certain conditions. The following table
describes the most common error codes.

Error No. Reason Resolution

-1 FliteDeck Pro generated a general Check for a reliable internet connection and ensure
data download error, most likely due that the speed is at least 54mbps. Then try the
to slow internet connection. download again by tapping Refresh on the Update
screen.

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 Understanding Error Codes

Error No. Reason Resolution

112 FliteDeck Pro failed to acquire the Activation links are valid for only one device. First,
expected configuration due to using deactivate FliteDeck Pro on both devices that share
an activation link that has already the activation link; then reactivate FliteDeck Pro on
been used on another device. the desired device. To use FliteDeck Pro on both
devices, obtain separate activation links.

129 FliteDeck Pro was unable to obtains Ensure that wireless is turned on for the device and
a network connection. that a reliable network connection is available.

400–600 Error codes in this number series To determine the nature and severity of any issues
indicate issues that originate in JDM that are occurring, check with the JDM Pro team to
Pro. determine whether the JDM service that you are
currently using is experiencing technical issues.

N/A FliteDeck Pro was unable to acquire Ensure that the following data types are assigned to
key application data. This error, the distribution group to which the recipient belongs:
which is identified by the message • Termcharts
“Key Data Missing,” is not
• j3nenroute
associated with a particular number.
• Cultural (or CULT_IFR)
• Terrain (or TER_30)

3008 FliteDeck Pro was unable to Try to download the data again. In most cases, the
download data. second download attempt succeeds. Otherwise,
verify that your system date and time is set to the
current date and time. Contact the JDM team to
determine whether JDM Pro is experiencing
technical issues. Ask the JDM Pro team for a status
update on the server being used.

124 Registration server not found, Ask the JDM Pro team for a status update on the
possibly due to a faulty internet server being used.
connection or because of stability
issues associated with the JDM Pro
server.

110 Get URL failed. This error code is Ask the JDM Pro team for a status update on the
most likely due to a JDM Pro issue. server being used.

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