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THE SIGNIFICANCE OF SOFT SKILLS IN CAREER READINESS OF

OFFICE ADMINISTRATION STUDENTS IN RIZAL
TECHNOLOGICAL UNIVERSITY

An Undergraduate Thesis
Presented to the Faculty of the
College of Business, Entrepreneurship, and Accountancy
RIZAL TECHNOLOGICAL UNIVERSITY
Pasig City

In Partial Fulfillment
of the Requirements for the Degree
Bachelor of Science in Office Administration

By

Armada, Danica Fhae A.

Dacuag, Kathleen Maye R.
Duyaguit, Ella Mae M.

December 20, 2024

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APPROVAL SHEET

This thesis entitled “THE SIGNIFICANCE OF SOFT SKILLS IN

CAREER READINESS OF OFFICE ADMINISTRATION STUDENTS IN RIZAL

TECHNOLOGICAL UNIVERSITY” prepared and submitted by Danica Fhae A.

Armada, Kathleen Maye R. Dacuag, and Ella Mae M. Duyaguit, in partial

fulfillment of the requirements for the degree, Bachelor of Science in Office

Administration, has been examined and is hereby recommended for oral

examination.

ASST. DIR. EUGENIA G. SAMARISTA

Date Adviser

PANEL OF EXAMINERS
Approved by the Oral Examination Committee with a grade of ,
on December 20, 2024.

Chairman

Member Member

Accepted in partial fulfillment of the requirements for the degree,

Bachelor of Science in Office Administration.

DR. KATHRYN D. TRIA

Dean, College of Business,
Entrepreneurship, and Accountancy
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ACKNOWLEDGEMENTS

The researchers would like to extend their profound gratitude and

sincerest appreciation to the following people who have contributed and extended

their generous assistance and support in the completion of this study:

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CHAPTER I

THE PROBLEM AND ITS BACKGROUND

This chapter deals with the introduction, theoretical framework,

conceptual framework, statement of the problem, hypothesis, scope and

delimitation of the study, significance of the study, and definition of terms.

Introduction

Education is frequently considered as the route to obtaining knowledge

and skills to prepare a person for success in a selected profession. However, what

skills are crucial to success in the corporate world? In a rapidly developing job

market, the conceptualization of success is becoming progressively complex.

Technical knowledge is still crucial, however, soft skills also referred to as "people

skills" such as communication, interpersonal, critical thinking, leadership, and

emotional intelligence are becoming more important and in demand. Several non-

technical competencies referred to as “soft skills” provide individuals the capacity

to handle themselves and other people effectively and improve the organizational

environment. Soft skills can make one’s career more efficient and rewarding. As

the public face and leader of the organization, employers, according to Agarwal

(2020), always seek out candidates with a strong work ethic and soft skills. It is

expected that these skills will result in a workforce that is more adaptable,

cooperative, and productive workforce that will ultimately lead to organizational

success.
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Soft skills hold great significance considering the complex nature of the

workplace. It promotes connections between individuals in a corporation and in

student engagement since a student's move from classroom to the workforce is a

crucial period in one's life. Nonetheless, is it likely that students are prepared for

their chosen career? To successfully negotiate the complexity of the modern

workplace and succeed in their chosen professions, students need a broad range

of abilities, knowledge, and qualities together referred to as career readiness. A

wide range of competencies that go beyond conventional academic knowledge are

included in career preparation for a student.

The core of soft skills covers competencies that have a high demand in

the market by both business entities and employers, which is beneficial to the

students taking the four-year Bachelor of Science in Office Administration (BSOA)

program. These programs provide students with the information and skills they

require for successful performance in any administrative and managerial position

with organizations. The program provides a complex curriculum that includes

material on business and office management concepts and technologies necessary

to assume a variety of functions in numerous settings, ones that range from

executive, legal, and medical offices. Above all, the purpose of this study is the

significance of having and enhancing soft skills to prepare students for diverse job

market opportunities.

Today, most businesses and sectors look for workers with exceptional

skill sets. Individuals who are highly proficient in both soft and hard skills are
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employed by a company for their own advantage. Early in the 20th century, soft

skills adoption increased in all training facilities and educational establishments

worldwide (Hyder et al., 2020). As early as now, students should keep in mind the

value of soft skills in this fast-paced environment to improve their work experience

and be prepared for the corporate world as employees. According to LinkedIn,

communication skills are the soft skills that employers are looking for the most right

now, whether it’s verbal, non-verbal, or written communication, the capacity to

clearly express ideas is essential. It's not just about communication, but also about

how effectively they utilize it, as developing good communication skills can benefit

their relationships, careers, and capacity for problem-solving in addition to helping

them hone their soft skills. Furthermore, effective communication is the cornerstone

of all life events, particularly because businesses will continue to evolve and the

need for succinct and clear communication will change as firms continue to alter.

The second variable in this research focused on interpersonal skills,

which complement communication effectively. The individual's ability to perceive

and respond appropriately to one's emotions, attitudes, behaviors, motivations, and

goals is known as interpersonal skills (Monica et al., 2021). It's a skill that guides

your capacity to harmonize, appreciate, and comprehend other people which also

points out that self-awareness is an important ingredient in good communication

(Kurtuy, 2023). These skills are important, for individuals are intrinsically social by

nature. For as long as there are people around, one cannot help but interact with

them; thus, productive relationships largely depend on how an individual relates

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and responds to the other person's needs. In an article written by The Investopedia

Team (2022), they discuss that interpersonal competencies play a major role in the

types of cultures that exist within organizations because they impact job

performance, which in turn affects the success of a company. Considering this, the

emphasis on interpersonal skills at this level prepares students with long-lasting

competencies that are rewarding, not only in their chosen professional fields but

also by creating an appreciation for communicating with colleagues and clients;

such interaction bears great significance in forming good working relationships and

a positive workplace culture.

Since the corporate world is full of various challenges, disputes, and

problems, organizations need people who can navigate through these with the use

of creativity and critical thinking skills. According to Indeed (2022), thinking skills

are the capacity to comprehend issues and come up with solutions based on all the

facts and information at hand. In a student's life, thinking skills are very important

for great learning because it enables them to understand and work over their

knowledge in different realms (Thinking Skills, 2024), which will benefit them to be

ready in the workplace and everyday life. Based on an article written by Fraraccio

(2024), corporations acknowledge the significance of integrating thinking skills,

specifically critical thinking skills into the work field to achieve organization's

success. By having excellent critical-thinking skills, it will be an advantage for the

employees, organizations, and companies because it can help to produce ideas,

information, and solutions which results to broaden the chances of success;

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likewise, it aids to enhance collaboration, efficiency, and lessen problems and

misunderstanding in a workplace.

In the contemporary job market, the emphasis on soft skills has become

increasingly critical for career readiness, particularly for students in office

administration programs. To do a job as effectively as possible, office administration

students need to use a variety of soft skills (Pratyush et al., 2022). Aside from

communication, interpersonal, and critical thinking skills, BSOA student's soft skills

must also have leadership and emotional intelligence skills. As organizations seek

individuals who can adapt to dynamic work environments and collaborate

effectively, skills such as leadership and emotional intelligence have emerged as

essential components of professional success. Leadership skills enable individuals

to inspire and motivate teams, fostering a productive workplace culture (Mclaughin

et al., 2020). Leadership skills are essential for fostering a productive work

environment. They enable individuals to inspire their peers, manage teams

effectively, and navigate challenges with confidence. According to Zaccaro and

Klimoski (2024), leadership is not merely about authority; it encompasses the ability

to influence others and drive collective goals. For office administration students,

developing these skills can enhance their potential to take initiative and contribute

positively to organizational culture. In contrast, emotional intelligence, the ability to

recognize, understand, and manage emotions, facilitates better communication and

conflict resolution, which are vital in administrative roles (Goleman, 2021).

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Emotional intelligence (El) is another critical soft skill that significantly

impacts career readiness. Goleman (2021) emphasizes that El involves the

capacity to understand and manage one's own emotions while also being attuned

to the emotions of others. This skill is vital in office settings where teamwork and

communication are paramount. High emotional intelligence can lead to better

conflict resolution, improved relationships among colleagues, and increased job

satisfaction (Mayer et al., 2024). As office administration students at Rizal

Technological University prepare to enter the workforce, the cultivation of these soft

skills is essential for their career readiness and long-term success.

Research shows that soft skills are often better predictors of career

success. In LinkedIn’s Global Talent Trends report (2019), 92% of talent acquisition

professionals reported that soft skills are equally or more important to hire for hard

skills. Research indicates that the integration of soft skills into educational curricula

significantly enhances students' employability (Baker et al., 2020). Students

equipped with strong leadership capabilities are often better positioned to take

initiative and drive projects forward, while those with high emotional intelligence can

navigate interpersonal relationships more adeptly (Mayer et al., 2024). Integrating

leadership training and emotional intelligence development into the curriculum at

Rizal Technological University can better prepare students for the demands of the

modern workplace. Research by Kauffman et al., (2020), suggests that educational

programs that focus on soft skills training led to higher employability rates among

graduates.
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By prioritizing these competencies, the university can enhance the career

readiness of its office administration students. This study aims to investigate the

significance of these soft skills in the career readiness of office administration

students at Rizal Technological University. The researchers also want to know what

soft skill office administration students should focus in developing, enhancing and

improving more. By examining how soft skills contribute to students' preparedness

for the workforce, this research seeks to provide valuable insights for educators and

curriculum developers aiming to enhance employability outcomes.

Theoretical Framework

This research utilizes a Robust theoretical framework to explore the

intricate relationship between soft skills and career readiness among Office

Administration students at Rizal Technological University. The foundation of this

framework rests upon Human Capital Theory (Becker, 1964), which posits a direct

correlation between an individual's skills and knowledge and their overall

productivity and earning potential. This study extends this theory by emphasizing

the crucial role of soft skills – communication, interpersonal skills, critical thinking,

leadership, and emotional intelligence – as valuable human capital directly

impacting career success. These skills are not merely supplementary but are

integral to thriving in the contemporary professional landscape.

Building upon the foundation of Human Capital Theory, Social Cognitive

Theory (Bandura, 1986) offers a crucial lens through which to examine the

acquisition and development of these essential soft skills. This theory highlights the
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significant influence of observational learning and self-efficacy on skill acquisition.

Students who witness and practice effective communication, strong interpersonal

interactions, critical thinking, leadership, and emotional intelligence will cultivate

greater self-belief and confidence, ultimately leading to improved performance and

enhanced employability. The development of these skills is therefore not solely

dependent on inherent aptitude but is significantly shaped by learning and practice

within a supportive and encouraging environment.

Further enriching the theoretical framework is Gardner's Theory of

Multiple Intelligences (Gardner, 1983). This theory emphasizes the diverse nature

of human intelligence and the importance of cultivating a wide array of skills. The

five soft skills under investigation in this study represent distinct facets of

intelligence, and their combined development fosters well-rounded individuals

better equipped to navigate and excel in diverse workplace settings. This holistic

perspective underscores the synergistic effect of multiple skills working in concert,

rather than focusing solely on a single dominant ability.

The framework also integrates Career Development Theory (Super,

1957; Krumboltz, 1976) to illuminate how the development of soft skills translates

into tangible career outcomes. This theory emphasizes the significance of self-

awareness, goal setting, and strategic career planning, all of which are substantially

enhanced by the possession of strong soft skills. Students equipped with these

skills are better prepared to identify their career aspirations, formulate effective

strategies to achieve their goals, and successfully navigate the complexities of the
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job market. Effective communication, collaborative teamwork, and demonstrated

leadership are all indispensable for career progression.

The integration of these four prominent theories provides a

comprehensive and nuanced understanding of the multifaceted relationship

between soft skills and career readiness. The framework moves beyond a

simplistic correlation to explore the dynamic interplay between skill acquisition, self-

efficacy, and career success. This holistic approach acknowledges the importance

of both individual capabilities and environmental factors in shaping career

outcomes.

By combining these theoretical perspectives, this study offers a robust

and insightful analysis of the significance of soft skills in preparing Office

Administration students at Rizal Technological University for successful

careers. The synergistic effect of these theories provides a rich context for

understanding how the development of these essential skills contributes to the

overall success and employability of these students in the competitive job market.

Conceptual Framework

This study aims to explore the significance of soft skills, particularly

communication skills, interpersonal skills, critical thinking skills, leadership skills,

and emotional intelligence skills, in enhancing the career readiness of Office

Administration students at Rizal Technological University (RTU). The conceptual

framework is guided by the idea that developing these soft skills is crucial for

students to successfully navigate the complexities of the professional world.

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Figure 1. Conceptual Framework

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1. Demographic
profile of the
respondents.

2. Problems
encountered by
Office
Administration
students with their
workplace set-up

3. Effects of soft
skills training on
the career
readiness of
Office
Administration
students

4. Effects of soft
skills training on
the employability
of Office
Administration
Students.

Figure 2. Research Paradigm

The research paradigm illustrated in Figure 2 is clearly based on an Input-

Process-Output (IPO) model, a common framework used in systems analysis and

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various research methodologies. This model's strength lies in its straightforward

and easily understandable linear structure. The "Input" stage defines the

foundational data for the study. This includes demographic information about the

Office Administration students, the challenges they face in their work environments,

and the observed effects of soft skills training on their career readiness and

employability. These inputs serve as the raw materials for the subsequent stages

of the research.

The "Process" stage outlines the methodological steps involved in

transforming the input data into meaningful results. This involves a series of

actions, beginning with the definition of the research topic and the design of the

survey questionnaire. Data collection, organization, and analysis using statistical

tools follow. Finally, the findings are presented in a clear and accessible format

using both tables and textual descriptions. This systematic process ensures a

rigorous and transparent approach to data analysis.

The "Output" stage presents the culmination of the research: a strategic

plan designed to enhance the career readiness of the Office Administration

students. This plan is a direct result of the analysis of the input data and the

application of the defined processes. The inclusion of a feedback loop indicates

that the research is not static; the findings and the strategic plan can be revisited

and refined based on future research or practical implementation. The IPO model

thus provides a robust and transparent structure for this research, facilitating a clear
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understanding of its progression from data collection to the generation of actionable

recommendations.

Statement of the Problem

This study aims to understand how soft skills can enhance the career

readiness of Office Administration students, as well as what soft skills students

need to focus on enhancing more. This study will also assess the effect of these

five key soft skills such as communication, interpersonal, critical thinking,

leadership, and emotional intelligence skills on the preparation of the students in

their chosen career. Distinctively, the researchers sought to answer the following

questions.

1. What is the demographic profile of the respondents?

1.1 Age

1.2 Gender

1.3 Year Level

1.4 Course/Track

2. What are the different soft skills needed by selected Office

Administration Students to prepare them for their chosen career?

2.1 Communication Skills

2.2 Interpersonal Skills

2.3 Critical Thinking Skills

2.4 Leadership Skills

2.5 Emotional Intelligence Skills

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3. What are the effects of soft skills to the career readiness of selected

Office Administration students?

3.1 Communication Skills

3.2 Interpersonal Skills

3.3 Critical Thinking Skills

3.4 Leadership Skills

3.5 Emotional Intelligence Skills

4. Is there any significant differences in the soft skills needed by selected

Office Administration students in order to prepare them for their chosen

career?

5. What strategic plan can be proposed to enhance the soft skills of Office

Administration students relative to their career readiness?

Scope and Delimitations of the Study

This study aims to investigate the significance of soft skills—specifically

communication skills, interpersonal skills, critical thinking skills, leadership skills,

and emotional intelligence skills—in the career readiness of Office Administration

students at Rizal Technological University (RTU) in Pasig City. The research

focuses exclusively on students enrolled in the Office Administration program at

RTU, ensuring that the findings are directly relevant to this specific group. The

choice of this university allows for a targeted exploration of how these soft skills

contribute to the students' preparedness for their future careers in a controlled

academic environment.
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The scope of the study includes an analysis of the demographic profile

of the respondents, which encompasses age, gender, year level, and course/track.

This demographic information will provide context for understanding how various

factors may influence students' perceptions and experiences regarding soft skills

and their impact on career readiness. Data will be collected through survey

questionnaires and structured interviews conducted at times convenient for the

participants, allowing for comprehensive engagement with the respondents.

However, this study has certain delimitations and limitations. Firstly, the

findings are confined to Office Administration students at RTU, which may limit the

applicability of the results to other institutions or academic programs. Additionally,

the reliance on self-reported data may introduce biases, as respondents might

present an overly favorable view of their soft skills or career readiness due to social

desirability effects. Furthermore, external factors such as industry trends and

economic conditions, which can also influence career readiness, are not explored

within the scope of this research. Despite these limitations, the study aims to

provide valuable insights into the role of soft skills in enhancing the career readiness

of Office Administration students at Rizal Technological University.

Significance of the Study

This study may benefit the following:

Students may be able to identify the specific soft skills that are most

valued by employers in their field. Students can develop these skills through

coursework, extracurricular activities, and internships, making themselves more

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competitive in the future job market. This can lead to increased confidence, better

job prospects, and higher earning potential.

Faculty and staff of RTU may be able to use the study’s findings to tailor

curriculum development, teaching practices, and career guidance services to better

prepare students for the demands of the modern workplace. They can incorporate

activities that emphasize soft skills development, provide students with resources

and opportunities to practice these skills, and offer career counseling that focuses

on the importance of soft skills in the workplace.

Employers may be able to make more informed hiring decisions by

identifying candidates who possess the most valuable soft skills for specific roles.

This can lead to improved employee performance and a more productive and

engaged workforce. They can also develop targeted training programs to address

any skills gaps identified in the study, ensuring that their employees have the skills

they need to succeed in their roles.

Other educational institutions may be able to use the study’s findings

to inform the creation of new curricula, the development of training materials, and

the implementation of effective career guidance programs, leading to better-

prepared graduates. This can include incorporating soft skills development into

existing courses, creating dedicated soft skills workshops, and providing students

with access to resources and opportunities to practice these skills.

Future researchers may be able to build upon the findings of this study

to conduct more in-depth research on specific soft skills and their impact on student
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success and employability, utilize the methodologies employed in this study to

design and conduct their own research on related topics and compare their own

research findings with those of this study to gain a broader understanding of trends

and developments in the field of Office Administration education, and identify

research gaps that require further investigation, leading to new and innovative

research projects in the future.

Definition of Terms

This study utilizes several key terms that are essential for understanding

the discussion. To provide clarity and a common understanding, the following terms

are defined operationally:

BS Office Administration: A bachelor's degree program focusing on

preparing students for administrative and managerial roles in various business

settings. This program covers topics like business communication, office

management, technology, and organizational behavior.

Career Readiness: The skills, knowledge, and qualities needed to

succeed in a chosen career path. This includes both technical skills and soft skills

like communication and teamwork.

Communication: The ability to express ideas clearly and effectively,

both verbally and in writing. This involves listening actively, providing feedback, and

adapting communication style to different audiences.

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Critical Thinking: The ability to analyze information, solve problems,

and make informed decisions. It involves evaluating evidence, identifying biases,

and generating creative solutions.

Emotional Intelligence: Understanding and managing your own

emotions, while also recognizing and responding to the emotions of others. This

includes being self-aware, managing stress, and building empathy.

Employment: Having a job or working for a company. This involves

performing tasks and responsibilities in exchange for compensation.

Interpersonal: The ability to build and maintain positive relationships

with others. This involves communicating effectively, resolving conflicts, and

collaborating in teams.

Job Market: The overall demand for jobs in a particular industry or region.

It reflects the availability of positions, and the skills employers are seeking.

Leadership: The ability to inspire and guide others towards a common

goal. This involves setting a vision, motivating team members, and creating a

positive work environment.

Soft Skills: Non-technical skills that are important for success in the

workplace, such as communication, interpersonal, critical thinking, leadership, and

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emotional intelligence skills. These skills are transferable across different industries

and roles.
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CHAPTER II

REVIEW OF RELATED LITERATURE

This chapter includes reviews and related literature and studies to

provide the findings regarding the significance of soft skills in the career readiness

of Office Administration students. The literature review provides a framework for

understanding the fundamental concepts of soft skills and career readiness. It

indicates factual works thus far that endorse effective educational methods for soft

skill development and the Office Administrator’s most needed skill. Such insights

would lead to the framing of the studies’ methodology and add to a more detailed

understanding of the role of soft skills in the career readiness of selected Office

Administration students.

Demographic Profile of the Respondents

Demographics are statistics that describe populations and their

characteristics. Demographic analysis is the study of population-based factors such

as age, gender, and race. It also refers to socioeconomic information expressed

statistically, including employment, education, income, marriage rates, birth and

death rates, and more. Furthermore, collecting demographic data is important for a

few central reasons. More data is normally better because they help to eliminate

false positives and it can help fill important gaps, create more understanding, and

equity in the process (Hayes, 2024).

A study by Smith et al. (2021) found that younger students often exhibit

a greater propensity for learning soft skills compared to their older counterparts,
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suggesting that age may play a role in skill acquisition. Additionally, Garcia et al.

(2022) explore how these demographic factors impact soft skills proficiency,

indicating that tailored training programs may be necessary to address the diverse

needs of students. Understanding these dynamics is crucial for developing effective

educational strategies.

According to the study of Priyanka Joshi et al (2021), research

consistently demonstrates persistent gender differences in communication styles,

particularly in the use of concrete versus abstract language. Joshi's studies across

a variety of contexts show that women tend to employ more concrete language,

focusing on specific details, visualization, and practical steps to achieve objectives.

Conversely, men tend to utilize more abstract language, emphasizing overarching

goals, general principles, and the essence of messages rather than minute details.

These gender differences in language usage are observed across various contexts,

including different age groups, status levels, and forms of communication (written

and spoken). Recognizing these gender-based communication patterns can

enhance understanding and communication between men and women. By being

aware of these differences, individuals can adapt their communication style to

better connect with the other gender. Further research is needed to explore the

underlying causes of these differences, investigating whether they stem from

biological factors, social conditioning, or a combination of both.

The age distribution among students stands as a perfect example of the

connection between soft skills development and the experience of learners.

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According to Ragonis et al., (2020), traditional teenagers ages from 18-22 typically

learn with eagerness and ability, and on the contrary more senior students (from 25

and on) commonly develop an extensive qualitative and/or quantitative set of soft

skills through job experience and related life circumstances. This can be seen in

the sharpened communication, critical thinking, and charismatic nature when a

person interacts with colleagues who's younger. Young and old together, through

this constantly changing interaction, can make the learning environment richer and

as a result, all students are fed into a mature and multi-dimensional grasp of soft

skills and in their changing uses in different environments.

A study by Perdana et al. (2019), found gender differences that aroused

the curiosity of the researchers. While male students showed better creative

thinking skills, female students unexpectedly dumped out their counterparts using

critical thinking skills. In many ways, this insight supports previous research, which

has indicated that females may outcompete in areas like problem identification,

reasoning and drawing conclusions, while males may have more talent in spatial

skills and thinking differently. This research illustrates the potential for gender-

sensitive measures to promote critical thinking, identifying the strengths and areas

for improvement of each gender.

Even though leadership skills are usually considered technical, a study

about gender differences in leadership aspirations indicates one crucial background

thing: female students begin college with self-belief of significantly lower levels and

aspirations for leadership roles, if compared to the male ones, whereas taking part
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in leadership activities in the same range (Wolniak, Chen-Bendle, & Tackett, 2023).

Thus, while both genders equally participate in leadership activities in college, only

the female students might struggle to their confidence and self-consideration, which

in turn might affect their leadership development in general. This discovery

underscores the necessity of activities that remedy self-belief and confidence,

particularly early in a student's academic expedition, to ensure the balanced growth

of leadership.

Soft Skills in Career Readiness

Polakova et al. (2023) stated that soft skills are well known to be a critical

component of the skill set that is essential for future workforce preparation. For

students to be prepared to tackle the difficulties of this era, graduates must become

adept in 21st-century abilities, particularly people skills. The significance and

necessity of soft skills extends beyond improving students' academic performance;

cultivating these will help them prepare for a smooth transition into the workforce.

Likewise, cultivating and advancing soft skills is necessary to create a skilled labor

force capable of creating deep social bonds, promoting individual and professional

growth, and effectively adjusting to evolving situations (Polakova et al., 2023). In a

similar way, educational institutions ought to exert effort to improve these skills by

providing training, exercises, and practices for the students.

Based on Maddikunta et al. (2023), many technical visionaries predict

that Industry 5.0 will restore the human touch to the industrial industry. It is

envisaged that Industry 5.0 would combine high-speed and precision technology
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with critical, cognitive thinking from people. This means that the industry is explicitly

looking for employees that excel in soft skills and not merely hard skills, because

as the world and technology evolve, businesses want individuals who can adapt

and negotiate these changes using their personal skills. Investing in the

development of these expertise will prepare people to succeed in a constantly

changing employment market. Furthermore, introducing soft skills training into

educational programs can considerably improve career preparedness for future

professionals. Finally, as we move forward with Industry 5.0, thriving careers will

require a blend of technical expertise and soft skills, emphasizing the importance

of soft skills in career readiness.

According to Bernardo et al., (2023), accelerated technological innovations

and changing economic systems in the present day indeed evolve the nature of

work in which more elaborate and advanced skill sets are necessary. There is an

increasing awareness of the crucial role soft skills play in preparing young people

for the evolving job market. In addition, it shows that soft skills such as

communication, problem-solving, adaptability, and teamwork are just as important

as technical skills and will have a huge impact on the career preparation as well as

the success of students in the future.

The emphasis on soft skills is echoed in the findings of a report by the World

Economic Forum (2020), which highlighted adaptability and problem-solving as key

skills for future employment, particularly in a rapidly changing job market.

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Indeed.com (2023) highlights ten reasons why soft skills are crucial for career

growth, emphasizing their role in fostering longevity, teamwork, and relationships.

These skills, like conflict resolution, commitment, and motivation, contribute to an

individual's value as an employee. LinkedIn Pulse (2023) argues that strong soft

skills enable individuals to influence others and climb the career ladder faster due

to their actions and personality.

Society for Human Resource Management (SHRM) (2021-2022) found that

77% of HR professionals believe improving employees' soft skills is crucial for their

organizations' future plans, underscoring the growing importance of these skills in

the eyes of employers. National Association of Colleges & Employers (NACE)

(2023) identified soft skills like career and self-development, communication, critical

thinking, equity and inclusion, leadership, professionalism, teamwork, technology,

and work with employers as being most valuable to employers.

Soft skills are increasingly recognized as crucial components of career

readiness, particularly in today's competitive job market. According to Reddy & Kaur

(2019), skills such as communication, teamwork, and problem-solving significantly

influence employability and career advancement. These soft skills complement

technical abilities, making graduates more competitive when entering the workforce.

Roberts et al. (2020) further emphasize that employers prioritize candidates with

strong soft skills, as these skills enhance workplace collaboration and productivity.
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The importance of soft skills transcends various fields, making them essential for

success in professional environments.

The Soft Skills Needed by Office Administration Students

In a local study conducted by Reyes and Santos (2019), it was found that

office administration students at Rizal Technological University who engaged in

extracurricular activities exhibited higher levels of teamwork and communication

skills compared to their peers who did not participate in such activities. The

researchers concluded that experiential learning opportunities significantly

enhance soft skill development among students, thereby improving their career

readiness. Additionally, a study by Cruz et al. (2021), highlighted that adaptability

is a crucial skill for students transitioning from academic environments to

professional settings, particularly during times of uncertainty such as the COVID-

19 pandemic.

A Bachelor of Science in Office Administration degree prepares them with

the necessary skills and knowledge to manage the daily operation of an office. This

course does not only tackle simple administrative work but also the more complex

issues of running an organization. Office administration skills (Murphy, 2022) are

central to the defining roles and functions of any office manager and office assistant.

Job aspirants willing to work in this field must have the requisite education and

training to secure and retain jobs in this industry.

The courses in this area of study tend to focus on essential aspects of

training such as communication, organization, and time management while

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incorporating data entry and management, record keeping and meetings

management. That said, much to the surprise of many people, professional soft

skills’ which the contemporary workplace cannot do without, are often taught in

office administration courses as well.

Students studying office management are impelled to learn effective

communication skills, such as listening and speaking. As noted in the article by

Saleh et al. (2023), entitled “The Influence of Internships on the Development of

Soft Skills of Office Administration Education Students,” practice plays an important

role in the acquisition of listening and speaking techniques important for effective

office administration jobs. Furthermore, the study Contends that internships foster

these skills communication amongst lived administration parents encouraging

preparedness for practical experience outcomes.

In the context of office administration, soft skills play a pivotal role in daily

operations and effective workplace interactions. As stated by Johnson (2020),

administrative professionals must possess strong communication and

organizational skills to manage tasks efficiently while fostering a collaborative work

environment. A study by Smith and Jones (2021), underscores that administrative

professionals with robust soft skills can not only perform their duties more effectively

but also build better relationships with colleagues and clients. This indicates that

training programs focusing on soft skills can significantly improve job performance

in administrative roles.

Communication Skills
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According to Dr. Nadeem (2024), good communication skills are an absolute

must for succeeding in a career. People may think of them as being the cornerstone

of the tools which are dealing with the chaotic environment today and the structures

which are able to build a successful career. Students who develop effective

communication skills become well-prepared to grow and learn in different work

environments, where communication stands as the main point to get along with

colleagues, clients, and bosses. In today's interconnected world, great

communication skills play a more important role since the ability to effectively

communicate between cultures is a critical factor in building relationships with other

people.

Dr. Charles's study "Office Management Skills Required of Office

Technology Management" (2021), emphasizes how crucial communication skills

are for students studying office management. Strong communication skills are

essential for both academic success and preparing students for the demands of

their chosen careers. According to the study, office professionals need to be able

to communicate well to navigate complex situations at work, effectively convey

information, and forge strong bonds with coworkers, clients, and supervisors.

According to Coursera (2024), corporate communication involves building positive

relationships, which is especially true within Office Administration. Office

administrators need to communicate effectively with clients over the phone or via

email regarding various questions, setting up appointments, and resolving issues.

Students studying office management can improve their capacity to work together
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productively, settle disputes politely, and make significant contributions to the

success of their companies by sharpening their communication skills. This finding

emphasizes the importance of educational programs focusing on the development

of communication skills, providing students with the tools they need to succeed in

their chosen industries.

Another factor to consider is communication was one of the major

contributors to students' vocational readiness. It is the key to building operational

connections, thereby strengthening trust within the team and the ability to cohere,

thus students could be able to work in teams, grasp varying viewpoints, and deliver

complex modern work environments. The writing of well-communicated students

expresses their hidden ideas within a clear framework leading to active listening

and interacting with their colleagues and supervisors thus can easily change their

communication styles according to the audience. Such competencies are important

in terms of establishing and maintaining relationships, solving problems, and

issuing accurate information, all of which are required for the profession. Through

strong communication skills, learners can effectively handle the professional

world's adversities and reach their career ambitions (Hidayatulloh & Ashoumi,

2022).

Interpersonal Skills

Interpersonal skills are the core skills that entail engaging, connecting,

and communing along with other people, mainly through personal communication

(NG, n.d.). Beenen G et al. (2023) explained that interpersonal skills can be
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observed in activities surrounding us. They further give examples such as pupils

who cooperate with others to encourage education, co-workers who join forces

effectively, managers who coach employees to improve work execution and

achieve goal set, and having a connection within companies and clients on the

basis of partnership and companionship — by this, fostering strong interpersonal

skills early on, can create and sustain positive relation for both personal and

professional settings (KPI Consultancy, 2023).

In a similar way, Joshi (n.d.) describes interpersonal skills as the

connection between two people. He listed some of the skills that implies

interpersonal skills which include comprehension, communication, body language,

and listening whereas problem-solving, critical thinking, analysis, and imagination

are the secondary components but are significant as well. Furthermore, he stated

that "Interpersonal skills are most of the E.Q. and less of the I.Q."

When we talk about interpersonal skills, it embodies a broad range of

abilities (Nirav, 2023; Interpersonal Skill vs Personal Skill, n.d.). They mentioned

that effective communication, empathy, conflict resolution, teamwork, leadership,

and leadership are some of the qualities included in interpersonal skills. They

further discuss that effective communication is the ability to express ideas,

emotions, thoughts clearly while being able to actively listen to others as well.

Interpersonal skills and communication skills go hand in hand which are both

essential in career growth (Academic Hub, 2022). When we talk to people, we do

more than just sharing ideas or fixing issues, we also build connections and make
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our relationships stronger through interpersonal communication (Parincu, n.d).

Interpersonal communication is how individuals share their thoughts, feelings, and

information with others; It can be spoken or done through body language and

nonverbal cues (Terra, 2024).

In connection to that, everyone communicates differently and there’s no

single way that works for everyone. Because of it, adapting to different

communication styles must be modified based on who you're talking to and the

situation — is a must since everyone has different likings, requirements,

assumptions, and upbringing which influence the way they understand your

messages and respond to it (FasterCapital, n.d.). Paul Drury (2024) discusses that

efficient communication whether it's talking, writing, or using visuals is important to

get your messages across clearly for everyone to understand what you mean. He

also added that listening to someone with a positive intention to help is a great skill

as it expresses that you care about what they’re saying.

Empathy is one of the most important interpersonal skills required for

developing strong relationships, resolving conflict, and showing compassion

(interObservers, 2022). Empathy is how individuals comprehend, accept, and

consider other people's feelings and emotions. It emphasizes caring for others by

means of imagining oneself in another person's position, of showing kindness and

understanding when someone is hurting (Cherry, 2024). She also explained that

when we have compassion, we connect with others on a deeper level, and we

support and help them through tough times.

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To be able to take care of problems or issues quickly and in a positive

way, individuals should have strong conflict resolution skills. Possessing this ability

will reduce the bad effects caused by the problems as well as, it encourages

working together and being part of a team (Nirav, 2023). She added that

collaboration and teamwork are also needed in the workplace. Adobe Experience

Cloud Team (2023) explains that workplace collaboration is the ability to get things

done, solve problems, or share ideas to help the business move forward; It happens

when two or more people in a group team up. In a business setting, collaboration

can happen when coworkers with different skills come together to reach a common

goal; It’s all about teamwork (Indeed Team Editorial, 2024). The literature further

discusses that having this skill helps everyone get more done, solve problems, build

good relationships, and create a friendly work environment.

In the same article by Nirav (2024), networking is the ability to develop,

expand, and keep up association with others to make career prospects. Based on

the article by LinkedIn (n.d.), networking is a great way to meet new people and

grow your business. It can also help you feel more confident when talking to others.

The article went on to say that interpersonal skills help you communicate and work

well with people by being empathetic, working in a team, leading others, listening

well, and solving problems.

The research study made by Efrat (2022); interpersonal skills are

analyzed regarding the development of the workforce coming from the academic

phase towards the employment world. He explains that literature had focused on
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the connection between educating and conveying interpersonal skills to the pupils

in the academe and to the job market on numerous aspects. One of them is the

initial dimension pertains to the probability of the students being accepted in the

workforce according to their interpersonal skills. In literature and articles, there is a

broad consensus regarding the significance of interpersonal skills. The articles and

literature constantly signified that employers look upon interpersonal skills to be one

of the most major job requirements because it will allow you to thrive both alone

and collaboratively which makes you stand out at work and result in sustained

success (Danao, 2024; Dawson, n.d.; Herrity, 2024; Short, 2024; Testlify, 2023).

However, on the study by Martin-Raugh et. al (2020), they stated that interpersonal

skills observe the instruction and objective appertaining to each and every age

group. They believed that the growth when it comes to interpersonal expertise of

millennials varies from Generations Y and Z. Indrawati et. al (2023) indeed agrees

that there is a difference between the interpersonal skills of millennials from

generations Y and Z.

According to CNBC, 70% of recruiting decisions made by businesses

were based on a candidate's personality. Employers are searching for a possible

individual who holds effective employability, social intelligence, and interpersonal

skills when recruiting a new worker (Lavender, 2019). The article expounds that if

someone has a degree or certificate based on their chosen program this means

that they have knowledge to execute hard skills according to the necessary duties

for the position. She further explained that hard skills are learned from the academy
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but intangible abilities like interpersonal skills are harder to describe, which is a skill

set that prospective employees frequently lack. Based on the GMAC Corporate

Recruiters Survey, the skills that are associated with communication continue to

grow on what employers’ search for in 2020. The survey indicates 81% of

employers, above all other types of skills, recognize that the interpersonal skills of

the candidate are the most important. Moreover, 57% of recruiters believe that

interpersonal skills will rise in demand in the next five years.

The vice president and head of corporate communications at Manila

Electric Company (Meralco), Mr. Joe Zaldarriaga, stated that Filipino workers

require an integration of skills to be able to succeed in present-age jobs. The article

explains that learners and employees require alertness; problem-solving skills and

creativity to handle all the alterations that can occur in the workplace; interpersonal

skills; coordination, written and verbal communication, as well as teamwork are

required. Moreover, he also added that other personality assets like flexibility,

motivation, and shift from challenges are known as the traits that will enable

individuals to excel in change.

Based on the article released by the Committee for Children (n.d), works

which require the development of interpersonal and personal abilities have grown

faster than other occupations, and companies are seeking to hire anyone who has

demonstrated their flair. They stated that over 80 percent of employers described

personal and interpersonal skills as the most important attributes of success and

yet they were the hardest to find. In the present time, building and keeping a
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connection with other people, whether it may be your manager, relatives, co-

worker, friends, or instructors is a huge task and not everyone can master it (Joshi,

n.d).

Critical Thinking Skills

Critical thinking skills are the capacity to assess, clarify, and figure out

information and data which are accessible, to be able to construct decisions or to

determine if things are correct or not. Critical thinkers are the ones who link logical

concepts to see the broader picture (Coursera, 2024)

Several literatures explain that critical thinking necessitates a wide

spectrum of thinking skills. The abilities in critical thinking usually comprises:

acknowledging and take into consideration one's own prejudices in experience and

opinion, gather and search for facts which are pertinent in your condition and

enigma, analyze a problem through its integral elements to uncover the foundation

of assumptions and reasoning, adapt new information and use the learnings to

other situations and circumstances, and suggest a well-reasoned evaluation to offer

a solution to an issues or a more thorough grasp of the topic (Boogard, 2024;

Gosner, 2024; How Do I Promote Student Reflection and Critical Thinking, 2019).

Based on Coursera (2024), critical thinking abilities vary from person to

person and are applied to different contexts. The common critical thinking abilities

include, identification of biases, research, open-mindedness, analysis, and

problem-solving. In the same way, an article released by Asana (2024) listed

analytical thinking, open-mindedness, problem-solving, reasoned judgement,

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reflective thinking, communication, research, and decision-making are also

components of critical thinking skills.

In relation to that, problem-Solving is one of the abilities of critical thinking

skills that implies defining and examining a problem, coming up with and applying

the solution as well as evaluating the plan's effectiveness (Doyle, 2024; What is

Problem Solving? n.d). As explained in the article, employers don't only hire

workers who are skilled to think critically but are also able to think about possible

workable solutions, too. Problem-solving usually demands critical thinking to

execute the better resolution and grasp if the solution is functional or not as it

concerns the objectives in a work setting (Herrity, 2024). In the workplace, problem-

solving gets easier if you possess a good understanding of industry-specific

information. Likewise, effective problem solving is a foundation of critical thinking

(Martins, 2024). She further explained that critical thinking is quite useful in

entrepreneurship and project management.

The ability to conclude data by gathering information through facts,

knowledge, or experience is one of the skills in critical thinking; inference happens

when an individual formulates a solution based on minimal information (Herrity,

2024). As stated by Indeed Editorial Team (2022), inference is a crucial ability in

career readiness as it help a person to analyze situation by creating a judgement

through assessing existing information and coming to rational conclusions, evaluate

information by recognizing valuable and invaluable data and then construct an

estimated guesses about information gaps, and lastly, a clear articulation of findings
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and explanations which is paramount in problem-solving and professional

communication.

Critical thinking is an essential component of innovation and creativity

(Jabaker, 2023). He further explains that it involves analyzing, evaluating, and

synthesizing information to develop reasoned and well-informed judgments. The

author also added that critical thinking enables individuals to approach problems

and challenges in a systematic and logical manner, which is crucial for innovation

and creativity. This process of evaluation and selection requires creativity and

innovation, as individuals must generate new and innovative ideas to take

advantage of the opportunity, as the author discusses. Based on Theyagu (2023),

innovation and creativity are also part of critical thinking skills; It is the ability to

come up with fresh, original ideas to seize the opportunity. Innovation and creativity

depend on people being able to tackle issues and difficulties logically and

methodically, which is made possible by critical thinking. He also added that it

entails assessing, synthesizing, and analyzing data to be able to produce logical

and knowledgeable decisions. Furthermore, critical thinking is associated with

creative and unconventional ways of solving problems and with the use of multiple

perspectives and challenging conventional ideas, critical thinkers devise creative

solutions to difficult problems.

The National Association of Colleges and Employers (NACE) states that

open-mindedness directly supports many of the essential qualities that make the

job ready, for instance, adapting open-mindedness in critical thinking skills enables
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individuals to improve cooperation with different teams, respecting each point of

view, develop a cooperative work atmosphere, discover different alternative

solutions from many viewpoints, and refine career management. Moreover, in being

able to think critically in the workplace, workers should set aside each speculation

and guess and purely examine the data and information earned; You need to

evaluate ideas neutrally and objectively. When it comes to identifying biases, you

need to be aware of specific individuals or objects that can unreasonably affect the

existing situation and by eliminating these biases it will enable you to see various

perspectives that will benefit you to solve problems (Coursera, 2024).

Based on the articles and literature, utilizing critical thinking skills in

workplace enables avoidance of preconception and biased ideas, ensures

decisions based on reliable data with well-founded arguments, allow an analytical

thinker to deduce from an observable problem to identify its very cause, and

examining one's own ideas, deeds, and results in order to better understand them

and do better next time (Martins, 2024; Ryan, 2022; Herrity, 2024; Analytical Skills

Vs Critical Thinking, n.d.) In addition, according to the firm’s 2022 Talent Playbook,

they describe critical thinking as the skill of evaluating, seizing and dividing into

fundamental parts or categories — critical thinking will be the driving force for

solving problems and taking decisions intelligently.

The released data by Yayac (2022), a chief executive officer and

president of Council for Aid to Education (CAE), Emsi Burning Glass examine 80

million job advertisement and discovered that employers, on average, are looking
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for a portable skills like critical thinking four times more often than the top five

technical skills. Furthermore, in the sample (roughly 70,000 students) gathered by

the Council for Aid to Education (CAE), 60% reveal that they're not yet adept in

these necessary skills upon going to college education — 44% of students exiting

higher education are not yet skilled in these core career skills which are obviously

vital in the workplace. Critical thinking is a required skill given that it enables them

to address challenges particularly throughout the academic phase and everyday

circumstances in society (Witarsa & Muhammad, 2024).

Critical thinking skills are vital for problem-solving and decision-making

in professional settings. Johnson & Smith (2022) argue that employers increasingly

seek candidates who can analyze situations critically and devise effective solutions.

With that, the ability to analyze situations and make informed decisions is

increasingly valued by employers, as noted by Qizi (2020). Ultimately, integrating

critical thinking in their chosen profession benefits them to continue to be innovative

and flexible as well as boost knowledge and development, which is vital for the

development of skills that will be necessary in a constantly changing job market and

professional life (UoPeople, 2024).

Leadership Skills

In today's dynamic work environment, leadership skills are increasingly

recognized as essential for career readiness. Effective leaders are adept at making

sound decisions promptly, even amid uncertainty (Baker et al., 2021). This ability

enhances organizational agility and responsiveness, enabling teams to adapt

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effectively to changes and challenges. Moreover, inspirational leadership cultivates

a positive work atmosphere, motivating team members to strive for excellence

(Kirkpatrick & Locke, 2020). When employees are motivated, they are more likely

to engage fully in their work, contributing to team success and resulting in increased

productivity and job satisfaction.

Collaboration is another critical leadership skill. Leaders who foster a

collaborative environment empower team members to leverage each other's

strengths, leading to improved outcomes (Roberts et al., 2021). Effective delegation

is also vital, as it not only empowers team members but also promotes their

professional development (Wang & Hsu, 2021). Research shows that leaders who

delegate effectively enhance team performance while facilitating the growth of their

team members. Additionally, providing constructive feedback is essential for

nurturing a culture of learning and development (Bono & Ilies, 2019). Leaders who

offer clear and constructive feedback help team members feel supported, which

boosts overall engagement and job satisfaction.

The impact of leadership skills on career readiness is well-documented.

Studies indicate that organizations with strong leaders experience higher levels of

employee engagement and productivity (Zenger & Folkman, 2019), which in turn

leads to increased job satisfaction and retention rates (Dubey et al., 2023; Reyaz,

2024). Employees who work under effective leadership develop essential skills and

competencies, making them more attractive to potential employers (Dzikriana et al.,

2024). This highlights the importance of integrating leadership training into

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educational programs to ensure students are well-prepared for the demands of the

modern workplace.

Leadership skills are crucial for career advancement across various

fields. According to Lee (2020), cultivating leadership qualities in students

enhances their ability to take initiative and guide teams effectively—traits highly

valued by employers. A study by Williams and Brown (2021), found that leadership

training significantly boosts students' confidence and initiative in their careers.

Therefore, educational institutions should prioritize leadership development

programs to nurture future leaders.

Leadership skills encompass the ability to motivate, communicate, and

guide teams toward achieving goals, making them increasingly recognized in office

administration. Northouse (2018), asserts that effective leadership involves

influencing others, fostering teamwork, and driving organizational success. A study

by Zaccaro et al. (2019) highlights a significant correlation between leadership skills

and job performance, as well as career advancement. This underscores the

necessity of equipping students with these skills to enhance their workforce

preparedness. Furthermore, organizations that prioritize leadership training

experience improved team cohesion and performance, with studies indicating a

20% increase in employee engagement and productivity (Naha, 2024).

The significance of leadership skills extends beyond individual

performance; it also impacts organizational culture and effectiveness. Research by

Barlow and Kearney (2021), indicates that employees with strong leadership skills
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contribute to a positive work environment, leading to higher job satisfaction and

retention rates. This finding suggests that developing leadership skills in office

administration students can create a ripple effect, benefiting both the students and

the organizations they will eventually join.

Moreover, effective leadership is crucial for fostering creativity and

innovation within teams. Leaders with high emotional intelligence are better

positioned to build trust and facilitate open communication, essential elements for

a collaborative work environment (Herman, 2014; Bethari, 2024). The World

Economic Forum (2020), emphasizes that employers prioritize leadership skills in

their hiring processes, indicating that graduates who demonstrate strong leadership

capabilities are more likely to secure employment. This trend further underscores

the necessity for educational institutions to integrate leadership training into their

curricula.

In conclusion, leadership skills are vital not only for managerial roles but

also for collaborative environments where teamwork is essential. As organizations

increasingly recognize the importance of effective leadership, candidates who can

successfully lead teams hold a distinct advantage in the job market (AbuJbara

Worley, 2018). By focusing on developing these skills, educational programs can

significantly enhance students' employability and career advancement

opportunities.

Emotional Intelligence Skills

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Emotional intelligence (EI) is increasingly recognized as a vital

component of career readiness, encompassing the ability to understand and

manage one’s own emotions as well as those of others (Goleman, 2020).

Individuals with high EI are better equipped to regulate their emotions in stressful

situations, leading to improved interpersonal relationships and a more positive work

environment (Brackett et al., 2019). This emotional regulation reduces impulsive

reactions and fosters a collaborative atmosphere.

Goal setting is another critical aspect of emotional intelligence. Leaders

who can establish clear goals and persist in the face of obstacles inspire their teams

to do the same (Locke & Latham, 2020). The ability to set and pursue goals

enhances motivation and resilience, resulting in greater achievements within

teams. Additionally, strong interpersonal skills—such as relationship building,

effective communication, and conflict resolution—are essential for creating a

supportive work environment (Davis, 2021). These skills improve team dynamics

and minimize misunderstandings.

Empathy, a core component of emotional intelligence, allows leaders to

connect with their team members on a deeper level (Goleman, 2020). Leaders who

demonstrate empathy foster a supportive and inclusive work environment, building

trust and collaboration within teams. Research indicates that empathetic leaders

are more effective in motivating and inspiring their teams, leading to higher levels

of engagement and performance (Goleman, 2020).

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The impact of emotional intelligence on career readiness has garnered

significant attention in recent literature, particularly regarding employability and

career success. A meta-analysis found a strong positive correlation between

emotional intelligence and job performance, especially in roles requiring extensive

interaction with colleagues and clients (Joseph & Newman, 2019). This

underscores the necessity for educational programs to incorporate emotional

intelligence training, enabling students to navigate complex social situations

effectively. Integrating both leadership and emotional intelligence training into

curricula ensures that students are well-prepared for the interpersonal challenges

they will encounter in their careers.

Research by Goleman (2019), highlights that individuals with high EI are

better equipped to handle workplace stress and navigate social complexities,

making them valuable assets to employers. According to Carter (2022), those with

high EI tend to perform better in team settings and manage workplace relationships

more effectively. Therefore, incorporating EI training into office administration

programs is essential for enhancing career readiness.

Furthermore, emotional intelligence is linked to improved teamwork and

conflict resolution, which are crucial for maintaining a positive work environment

(Kumar & Sharma, 2019; Tripathy, 2021). Individuals with high EI can navigate

interpersonal dynamics more effectively, leading to greater job satisfaction among

team members. As organizations continue to evolve, the demand for employees

who can manage emotions—both their own and those of others—will only increase.
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This trend emphasizes the importance of integrating emotional intelligence training

into educational programs to prepare students for the challenges they will face in

their careers.

Research by Miao et al. (2021), suggests that emotional intelligence

contributes to career success by enhancing leadership abilities and facilitating

effective communication. Individuals with high emotional intelligence are often

better equipped to inspire and motivate their peers, leading to improved team

performance. This relationship between emotional intelligence and leadership

further underscores the need for educational institutions, such as Rizal

Technological University, to prioritize the development of these skills in their office

administration programs, as they are essential for cultivating a well-rounded and

competent workforce.

The significance of emotional intelligence extends to organizational

performance as well. Cherniss (2019), reveals that organizations with emotionally

intelligent employees report higher levels of customer satisfaction and overall

effectiveness. In a competitive job market, candidates who possess strong

emotional intelligence are often viewed as more desirable by employers, as they

can manage stress, resolve conflicts, and foster teamwork. This highlights the

importance of integrating emotional intelligence into the curriculum for office

administration students, ensuring they are well-prepared for the interpersonal

challenges they will face in their careers.

The Effects of Soft Skills on the Career Readiness of Students

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Polakova et al. (2023), found a strong connection between soft skills and

employability. As society becomes more digital, individuals must be able to

transition between jobs to adapt to new ideas and market changes. In their study,

they refer to soft skills as 'transversal skills' which include flexibility, adaptability,

and interpersonal abilities, allowing people to work well in teams, communicate

effectively, and solve problems skillfully. Soft skills like communication, self-

motivation, and the desire to learn are crucial, particularly considering the fast-

paced technological advancements. In addition, social engagement in society and

organizations depends heavily on soft skills, particularly in contexts where new

technology and human-machine interactions play a crucial role.

The impact of soft skills on career readiness is profound. Research

indicates that strong soft skills significantly enhance employability and career

advancement, with employers increasingly prioritizing these competencies over

technical skills alone (Haldar, 2024). A meta-analysis by Nguyen et al. (2021), found

that soft skills correlate significantly with job placement and career advancement,

suggesting that enhancing soft skills should be a strategic focus for educational

institutions aiming to improve graduate employability.

Communication Skills

While some students may feel unsure when talking about career

ambitions and the essential skills for future jobs, many remain hesitant about career

goals even after entering college. Students often have difficulty seeing how their
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present skills relate to future job demands. According to Tang (2019), a clear

understanding of capabilities, skills, and capacity — that will keep evolving

throughout the lives of students — is necessary. Therefore, this study aims to

understand how important it is to have and develop soft skills such as

communication, interpersonal, critical thinking, leadership, and emotional

intelligence while being a student, as it will help for career preparation.

Effective communication skills are paramount in career readiness.

According to Davis (2020), effective communication encompasses the ability to

actively listen and have empathy, which is critical for building professional

relationships. Research has indicated that listening skills are connected to

academic success. Those students who listen actively can perceive the course

requirements more clearly and therefore they are doing their daily tasks in a more

efficient way, thus getting better grades. Izmatovna et al., (2020), demonstrated

that the more attentively we listen, the more we understand and recall the key points.

Listening properly keeps us from missing out on crucial information. Not only is it

giving a way to the speaker to express their feelings that are an essential part of a

good relationship, but also actively listening is a good way to show empathy since

it enables the students to put themselves in the shoes of others and thus a more

harmonious and inclusive teamwork setting is created. Teachers may implement

these crucial skills in infinite pedagogical ways, for instance, by cutting down on the

classroom diversions, urging students to seek clarification when they don't

understand, and instructing and practicing the art of reflective listening. These
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initiatives are intended to make the learners and team members better listeners,

which in turn will make them better learners and collaborators (Izmatovna et al.,

2020). In addition, according to Davis (2020), good communication also

encompasses the ability to convey information clearly. Most universities offer

environments that are highly social places where face-to-face conversations and

verbal communications prevail. This in turn enables them to respond appropriately

to the behaviors of others, thus developing the art of being a companion (Sabbah

et al., 2020).

Moreover, when it comes to the types of communication, Martin and Lee

(2019), further emphasize that strong verbal and written communication skills are

linked to better job performance and career advancement. Developing

communication skills in written, verbal and non-verbal form is very important for

success in office administration. The result will be job satisfaction, career

opportunities and a very rewarding professional life. Excellent communication skills

in Office Administration are highly valued by employers because they directly affect

work performance and team dynamics. This confirms the relevance of

communication skills in academic and professional life, a conclusion that is

supported by the subsequent research. According to the revised study of Ansari et

al., (2022), students' verbal communication skills are enough to give them both the

chance to be engaged in any class discussions and improved their learning

performance. On the other hand, students who have strong written communication

skills have a greater advantage in written tasks and reports that are part of their
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university degree. Therefore, developing these skills should be a priority in

educational curricula to prepare students for the workforce.

These research findings highlight the importance of developing strong

communication skills, but it's crucial to remember that the ability to communicate

effectively goes beyond simply possessing these skills. As per Bozic (2024), the

type of ability necessary to successfully tailor your communication style and

message to different audiences and situations is all about adaptability as it requires

utilizing the specific context as your baseline to change your approach. One-size-

fits-all does not make effective communication work. The thing that is good in one

audience or in one place may be utterly ineffective in another. The concept of

adaptability is being able to switch between your tone, language, delivery method,

and, finally, the message content that will reach and meet the target population and

consequently, the basic goal of communication will be achieved, as well as the

communication itself being effective. Indeed, the diversity of communication

approaches that exist in the multicultural workplace and schools are often

misunderstood, but enhancing the ability of the employees or students to

communicate effectively is vital. The way in which emotions are shown, respect is

conveyed, and the conversation is conducted varies from culture to culture; by

identifying these differences, one can build good relationships. Taking others into

account and demonstrating that they are both respected and appreciated can forge

stable relationships among people with radically different cultures and beliefs (Oana,

2019).
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However, no matter how adaptable one's communication style may be,

the foundation of effective communication often rests on the individual's confidence.

Students who are self-confident have a great advantage regarding overcoming

communication anxieties especially in places such as situations like oral

presentations. This belief emboldens them to confront fear and negative self-talk,

thus making them more relaxed communicators. The positive influence not only

fosters verbal skills; but also, strong oral communication skills bolstered by self-

assuredness result in better grades in courses concerned with oral skills and public

speaking. It demonstrates the connection of self-confidence with the overall

academic success of a student (Sholikhi, 2022).

This connection between confidence and effective communication

extends beyond the academic setting and has significant implications in the

workplace. According to the Indeed Editorial Team (2021), the absence of effective

communication—defined as the failure to formulate one’s thoughts fully or the

omission of essential information—has an adverse impact on various domains,

including employee productivity, workplace relationships and even mental well-

being. Recognizing the negative impact of ineffective communication enables

proactive enhancements. However, a person's capacity to convey information

proficiently is a vital job skill; it fosters collaboration with both colleagues and clients.

Strong communication abilities complement technical skills, proving advantageous

both within and outside the workplace. In certain fields, these skills may even

surpass the importance of purely technical competencies over time. Understanding

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the outcomes of both poor and effective communication empowers individuals to

pinpoint areas needing improvement and ultimately boosts their professional

success (University of Southern California, n.d.).

Interpersonal Skills

In a research study by Indrawati et al. (2023), they justified that there is

a relation between interpersonal skill and work readiness. For this reason, there are

notable major effects of interpersonal skills in work preparedness. They further

explained that efficient communication, sympathy, collaboration, and creating good

connections allow a person to deal and communicate cooperatively among other

people within the workspace. They also added that competent interpersonal skills

improve in resolving conflicts, workability, and readiness when work problems arise.

The researchers further explained how a good employment environment and

positive attitude contribute to boosting career contentment, belonging, and being

work-driven, hence impacting motivation at work. The study concluded that

interpersonal skills have a vital part in improving work preparedness and work

incitement amongst good relationships, teamwork, and efficient communication in

work settings.

Interpersonal communication skills are classified as one of the elements

that elevate a person’s career readiness because it is a fundamental skill that is

most important in a workplace (McNamara, 2009, as cited in Fatwa et al., 2019).

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When individuals enhance effective interpersonal communication, it creates a well-

organized operation and makes teamwork more uncomplicated within association

(Lamarco, n.d). He expanded that for the businesses to prosper, the people within

that organization should communicate efficiently with others to perform their

function more effectively. With that, it can help them to express themselves clearly

and concisely in terms of verbal, written, active listening, and adapting

communication styles to different audiences (Zaldarriaga, 2024). Based on

FasterCapital (n.d), adjusting on how we communicate with others helps to

establish rapport, avoid confusion, and reach objectives. In general, effective

interpersonal skills when it comes to communication is essential in creating and

keeping relationships because it aids in the making of feelings of inclusion,

improving relationship contentment, and reduced isolation (Broeckelman-Post et.

al., 2024). Moreover, individuals who possess effective communication skills can

show empathy, foster trust, and build meaningful relationships with others (Terra,

2024).

Likewise, interpersonal skills are the abilities an individual should have to

keep a healthy relation with others along with making oneself understood (Joshi,

n.d.). It is essential for collaboration and building relationships in the workplace. As

Nguyen & Tran (2021), point out, these skills facilitate teamwork and conflict

resolution, which are essential for a harmonious work environment. In a study also

by Rensburg & Goede (2020), effective interpersonal skills expedite engagement

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and teamwork with coworkers, managers, and clients, establishing a pleasant work

atmosphere, professional connections, and resolving conflicts.

Possessing good and effective interpersonal skill can affect your career

readiness because as stated by Morgan (2023), and Hays (n.d.), these skills are

essential as these assist effectual conveying of message and cooperation between

associates. Likewise, Morgan (2023), added that this expertise facilitates a person

to generate good relationships, mediate problems, and perform effectively in an

organization. She concluded that interpersonal skills help to achieve exceptional

collaboration, client contentment, and general fulfillment at work, eventually

improving institutions’ accomplishment. Consequently, enhancing and adapting to

good interpersonal skills will benefit individuals for their career success and will

easily adapt to work settings environments (Thoma, 2022).

As an individual, having an excellent interpersonal ability can help in

elevating career readiness since it can enable creating good connection,

partnership, understanding, work opportunities, and strong communication which

produce an advantage to the individual workers and businesses overall (Tarver,

2024). By that, owning effective interpersonal skills can make you appealing and

enchant people by your positive character which are one of the qualities that is vital

in job application and career development (Reddy, 2024; Edward, 2024).

Furthermore, articles and literature kept pointing out that interpersonal skills enable

one to work well individually as well as part of the team, thereby giving a person an
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edge over the rest in the workplace and continuous success (Danao, 2024;

Dawson, n.d.; Herrity, 2024; Short, 2024; Testify, 2023).

It is impossible to overestimate the worth of powerful and appropriate

interpersonal skills in the job. In an article published by Investopedia (2024), they

list some of the benefits of interpersonal skills in both individual workers and

businesses. They enumerate that it improves camaraderie, increased trust and

reliability, it generates workers to be excited about a specific task or job,

accomplishment of tasks in an effective and efficient manner, enhances

productivity, it avoids unnecessary problems, increased possibilities to more varied

positive experiences with other employees or clients, possibilities to be a leader

and receives promotion, and can establish a strong professional network to support

career advancement.

A study by Thompson (2021), emphasizes that students with strong

interpersonal skills are more likely to succeed in collaborative settings, reinforcing

the need for educational institutions to incorporate interpersonal skills training into

their programs. Regardless of what career an individual chooses, they will utilize

interpersonal skills to interact with others specifically in the workplace and

enhancing these skills may seem to consume a lot of effort, but the result will be

worthwhile (Coursera, 2024).

Critical Thinking Skills

Critical thinking skills have profound effects on career readiness,

influencing various aspects of an individual's professional development and

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success (Exec, 2023). Critical thinking thus works to one's advantage as the ability

to be employed while opening more avenues and always improving one’s prospects

in today's dynamic job market. The article listed the effects of critical thinking in their

career, this includes, problem-solving mastery, refined decision-making,

communication prowess, enhanced teamwork dynamics, foster evaluation, exude

confidence, and adapt adaptability and resilience.

Based on the article, critical thinking skills enable individuals to evaluate

circumstances, exercise critical thought, and come up with effective solutions.

These skills can be applied in a work environment to keep the company running

smoothly, coordinating tasks, as well as building lasting relationships with people

and making decisions in daily life. The article emphasizes that having effective

problem-solving skills will benefit you to be successful in your personal and

professional life. Withal, problem-solving is one of the components of critical

thinking skills which enable a person to determine the cause of a problem and find

a suitable solution to it. Problem-solving is a key skill on its own, but it also depends

on other abilities like technical mastery and communication skills; these skills can

be critical across all careers and levels (Herrity, 2024). When individuals possess

these skills, it can show employers have many other skills, such as reasoning,

creativity, resilience, imagination, lateral thinking, and determination (Icaew, n.d.).

The article released by The Graduate School Nicholas College (2024),

explained that a critical thinker is strong in weighing pros and cons, considering

alternatives, and predicting potential consequences. Especially in today's age

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where it is full of falsehoods, critical thinkers will pick fact from fiction because they

will validate information and scrutinize the source of each and avoid those with

potentially misleading content. By that, it leads to more fully informed and effective

decision-making both personally and professionally.

In this modern time, we live in a fast-growing and active working

environment, critical thinkers are the people who evaluate difficult scenarios,

determine possible hazards and opportunities, then create tactics that work;

therefore, such competencies have become a source of interest for employers

(Barari, 2024). She added that, the systematic and logical approach of the

employees who practice critical thinking enhances decision-making and problem-

solving. The gathering and processing of relevant information enhances the ability

of critical thinkers to make informed decisions. Based on Heine (2024), critical

thinking helps in clearly defining the issue and determining its underlying causes.

This is very important in coming up with creative solutions, as it ensures that they

address the root problems and not just the symptoms.

Based on articles and literature, critical thinking skills enhanced open-

mindedness. They further explained that it encourages taking other people's points

of view and perspectives into consideration. A person possessing open-

mindedness allows them to approach problems and situations in a nonjudgmental

manner, thus enhancing decision-making and problem-solving. Likewise, this helps

in preventing precipitate judgments and considering all relevant information before

deciding (Woll, 2024; Essie, n.d.; Maricopa, n.d.). Similarly, Sharma (2024) &
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Foundation for Excellence (n.d.) describes critical thinking as a process of looking

at an issue from different angles, considering various perspectives. Such openness

to different perspectives will allow one to think outside the box by challenging

conventional wisdom and exploring new ideas.

The ability to identify specific informational patterns and draw abstract

conclusions from seemingly unconnected facts enhances your critical thinking

skills. By that, an individual can think of innovative ways to make a work technique

or process faster and more efficient when you analyze it. Additionally, creativity is

a skill that can be developed over time and is useful in all industries, professions,

and experience levels (Birt, 2024). Based on Heine (2024); Purdue Global (2024);

Daniela Dumitru & Diane F Halpern (2023), discusses that critical thinking allows

someone to break down complex knowledge into manageable pieces, to evaluate

each, and then to understand how the parts all relate to each other; this ability can

also promote better comprehension and interpretation of information gathered from

reading and lectures but also in messages at work.

According to the University of the People in California (2024), possessing

critical thinking skills is significance because they're universal which implies that

whatever route or career we choose, these abilities will constantly be used and will

benefit in life success, it is crucial for the economy since we're now living in a fast

paced world, everything changes quickly and critical thinking skills can help to assist

and solve new knowledge, automation, and new methods, it improves language

and presentation skills, we must be able convey message and idea plainly and
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structurally, it fosters creativity because by honing critical thinking skills you are

permitting yourselves to resolve difficulties as well as arise modern and innovative

thoughts to carry out, it is essential in support for self-examination along with the

foundation of science and democracy. In addition, the article expressed that critical

thinking is one of the keys to career success considering it is vital for employment.

As a matter of fact, critical thinking skills are among the most valuable abilities to

have as an employee because it aids in investigating data, creativity, strategizing,

and thinking innovatively to find solutions.

Critical thinking skills intensify individuals to express and convey

messages efficiently and allow them to be an exceptional leader of a team and

colleague partner (UoPeople, 2024). As Bachelor of Office Administration students

prepare themselves in the world of work, having excellent and enhancing critical

thinking skills is important because based on the book by Halpern (2013), as cited

by Dong et. al (2023), individuals who possess outstanding critical thinking skills

are usually believed to be determined, logical, and purposive when resolving

issues, calculating probability, articulating inferences, and making a choice or

deciding. Furthermore, critical thinking is a required skill given that it enables them

to address challenges particularly throughout the academic phase and everyday

circumstances in society (Witarsa & Muhammad, 2024).

Leadership Skills

Leadership skills are integral to career success, influencing both

individual performance and organizational outcomes. Effective leadership directly

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correlates with increased job satisfaction (Dubey et al., 2023). Leaders who

demonstrate supportive behavior create a more engaged workforce, leading to

improved morale and retention rates (Reyaz, 2024). Employees under effective

leadership are more likely to develop essential skills and competencies, making

them more attractive to potential employers (Dzikriana et al., 2024). The ability to

adapt to leadership styles and respond positively to management can enhance an

individual's career prospects, as organizations value candidates who thrive in

collaborative environments (Kurniawan, 2023).

According to Northouse (2022), effective leadership is characterized by

the ability to inspire and motivate others, which is crucial for fostering a productive

work environment. Transformational leaders are noted for their ability to create a

vision that resonates with team members, leading to increased commitment and

performance (Bass & Riggio, 2019). A study by Luthans et al. (2021) found that

leaders who engage in authentic leadership practices—characterized by

transparency and ethical behavior—tend to cultivate trust within their teams. This

trust enhances team cohesion and collaboration, ultimately leading to improved job

satisfaction and retention rates. The ability to lead with authenticity is increasingly

recognized as a vital trait for career advancement.

The role of leadership in mentoring is also significant. Allen et al. (2020)

highlights that mentorship programs led by effective leaders can significantly

enhance the career development of mentees. These programs provide

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opportunities for skill development, networking, and exposure to new experiences,

all of which contribute to greater career readiness.

Furthermore, the impact of adaptive leadership cannot be overlooked. Heifetz and

Laurie (2019) emphasize the importance of leaders being able to navigate complex

and changing environments. Individuals who develop adaptive leadership skills are

better prepared to handle workplace challenges and uncertainties, making them

more attractive candidates in the eyes of employers.

Emotional Intelligence Skills

Emotional intelligence (EI) significantly impacts career readiness,

contributing to improved self-management, stronger relationships, and effective

conflict resolution. Self-awareness, a foundational element of emotional

intelligence, enables individuals to recognize their emotions and their effects on

behavior (Goleman, 2020). Increased self-awareness allows individuals to respond

more effectively to their emotions in various situations, leading to better stress

management and positive relationships (Brackett et al., 2019). Effective stress

management, another key aspect of emotional intelligence, contributes to resilience

in high-pressure situations (Sonnentag & Fritz, 2019). Individuals who manage

stress well can maintain focus and performance even during challenging

circumstances, leading to improved mental health and job satisfaction (Kabat-Zinn,

2020).

Empathy, a key component of emotional intelligence, enhances

interpersonal relationships and communication skills (Davis, 2019). Improved

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understanding of others' emotions leads to better collaboration and conflict

resolution within teams, fostering stronger relationships and higher engagement

levels (Kellett et al., 2020). Building empathy is crucial for creating strong

interpersonal connections that enhance teamwork and collaboration (Cherniss &

Goleman, 2021). Leaders who foster empathy contribute to a supportive work

environment that encourages open communication and mutual respect among

team members, leading to increased employee morale and retention rates (Kahn &

Byosiere, 2019). Finally, conflict resolution skills are enhanced by emotional

intelligence, allowing individuals to navigate interpersonal challenges effectively

(De Dreu & Beers, 2019). Increased confidence in handling difficult situations leads

to more effective conflict management within teams, maintaining team harmony and

productivity even during challenging times (Hinds et al., 2020).

Emotional intelligence has been linked to various positive workplace

outcomes, including enhanced interpersonal relationships and improved job

performance. According to Mayer et al. (2020), individuals with high emotional

intelligence are better equipped to manage their emotions and understand the

emotions of others, leading to more effective communication and collaboration.

Research by Salovey and Grewal (2021) indicates that emotional intelligence is

positively correlated with leadership effectiveness. Leaders who demonstrate high

levels of EI are more adept at managing team dynamics and fostering a positive

work culture. This ability is crucial for career readiness, as organizations

increasingly prioritize candidates who can lead teams effectively.

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Moreover, emotional intelligence contributes to resilience in the face of

workplace stressors. A study by Tugade and Fredrickson (2020) found that

individuals with higher emotional intelligence exhibit greater resilience and

adaptability during challenging times. This resilience not only enhances individual

well-being but also contributes to overall job performance, making emotionally

intelligent individuals more competitive in the job market.

The importance of emotional intelligence in networking cannot be

understated. Research by Forret and Dougherty (2019) indicates that individuals

with strong EI are more successful at building professional relationships and

leveraging social networks for career advancement. This ability to connect with

others is critical for career growth and development.

Strategies for Enhancing Soft Skills

Higher education institutions play a pivotal role in fostering soft skills

among students. According to Patel et al. (2020), incorporating soft skills training

into curricula can significantly enhance students' employability and career

readiness. Turner (2019) emphasizes the need for colleges and universities to

prioritize soft skills training alongside technical education to ensure graduates are

well-rounded and prepared for the workforce. Programs that emphasize soft skills

alongside technical training prepare students for the evolving demands of the labor

market.

Comprehensive colleges and universities, caters tertiary education

aimed at higher comprehension, understanding, and specific skills of a student is

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defined by higher education. It is assessed by each attitude wherein students

respond to societal demands on both social and economic level. This relates to how

students are accelerating social mobility and expanding access to higher education,

which is why universities and colleges are taking steps to improve the employability

of graduates (Tang 2019). Importantly, through organized learning setting, group

projects, and practical applications like internships, it encourages the growth of

important soft skills which are crucial for both professional and personal

development in an increasingly complex environment.

But how can one student be able to succeed in their chosen career?

According to the study "A Study of Exploring Soft Skills in Higher Education" by

Otermans et al. (2023), students usually disagree with universities assessments

and evaluation of how well the students are taught and trained when it comes to

important soft skills. This therefore meant that soft skills should not be studied only,

they should be also formed and put into significant settings, it requires

reconsideration in educational programs and teaching methods that institutions

should observe. In addition, the study also said that internships, placements, work-

based learning, and employability-enhancing extracurricular activities are important

for the improvement and development of skills.

Synthesis

Review of Related Literature gives a detailed account of the existing

research and studies of the soft skills significance in the career readiness of Office

Administration students. This section deals with the impact of demographic

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variables such as age and gender on soft skill development, stressing the

intensification of these skills in the current fast-paced labor market. In addition, it

lists the soft skills the students need for the future, including communication,

interpersonal, critical thinking, leadership, and emotional intelligence. The chapter

examines the connection between these skills and their application in this kind of

work readiness, the team member relationship, and the career satisfaction.

Moreover, the chapter says that universities tend to contribute to the addition of soft

skills by having them part of the curriculum, experiential learning opportunities, and

mentorship programs. To conclude, this chapter demonstrates the indispensable

value of soft skills in the preparation of Office Administration students for the

modern work setting.

CHAPTER III

RESEARCH METHODOLOGY

This chapter presents the research method to be used, population and

sampling scheme, description of the respondents, the research instrument, data

gathering procedure, and statistical treatment of data.

Research Method Used

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A quantitative research approach will be used in this study to examine

the significance of soft skills in the career readiness of Office Administration

students at Rizal Technological University - Pasig Campus. According to Ghanad

(2023), the goal of quantitative research is to measure data and draw results from

a study sample from a variety of perspectives. To support the hypothesis generated

in a particular study, quantifiable data must be gathered, examined, and interpreted.

The foundation of quantitative research is data gathering and analysis, which is

grounded in a logical approach and centers on verifying theory, with an emphasis

on positivist and analytical ideologies. To provide research findings, it also outlines

the characteristics and significant distinctions.

Descriptive research design, according to Mccombes (2023),

systematically explains and examines the traits, behaviors, and characteristics of a

certain population or phenomenon without changing it. It can answer questions

about what, where, when, and how, but not why questions. Its main objective is to

present a precise and clear image of the topic being studied. This initial

understanding forms the foundation for correlational research, which investigates

relationships between variables without the researcher controlling or manipulating

any of them. A correlation reflects the strength and/or direction of the relationship

between two (2) or more variables. (Bhandari, 2023).

A survey method was used to conduct quantitative analysis. The

researchers used this methodology to gather information on the significance of soft

skills to the career readiness of selected Office Administration students, as well as

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how these critical soft skills will contribute to better educational practices and

improved career outcomes.

Population Frame and Sampling Scheme

The procedure for picking a selected portion of a population is known as

sampling. A population consists of all the people that reside in a town, city, or

country under study. The importance of this study is to gather insights on how soft

skills can enhance the career readiness of office administration students, as well

as what specific soft skill students need to focus on enhancing more. This study will

also assess the effect of these five key soft skills such as communication,

interpersonal, critical thinking, leadership, and emotional intelligence skills on the

preparation of the students in their chosen career. To provide an objective

representation of the population and guarantee an equal probability of selection,

the researchers employed a simple random sampling, choosing the respondents

randomly. Each group member has an equal chance of being selected. The goal of

a basic random sample is to represent a group objectively. The study consists of

two-hundred fifty (250) office administration students from Rizal Technological

University - Pasig Campus. These (2nd year, 3rd year, 4th year, and irregular)

students will be selected randomly using a simple random sampling. The goal of a

basic random sample is to represent a group objectively (Hayes, 2023).

Description of the Respondents

The respondents of the study are the selected 250 college students with

a Bachelor of Science in Office Administration course in Rizal Technological

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University — Pasig Campus. The participants were chosen due to their significant

relevance to the topic; this was particularly important because the study

concentrated on students engaged in office administration.

The study's respondents are described based on their demographic profile such as

age, gender, and college level, reflecting a comprehensive view of the student body

engaged in Bachelor of Science in Office Administration at Rizal Technological

University.

Research Instrument Used

The researchers disseminated survey questionnaires to the respondents

on an online basis through Google Form to obtain the necessary information for the

study.

The survey questionnaire was divided into three (3) sections: the first

section of the questionnaire asks about the respondents' demographics, including

their age, gender, and year level; the second section of the survey is about the

different soft skills needed by the respondents with five (5) questions per variables

with total of twenty-five (25) items; lastly, the last section has twenty-five (25) items

with five (5) inquiry per variable regarding to the effects of the soft skills to the career

readiness of the responder. The researchers detailed the questionnaire according

 COLLEGE OF BUSINESS, ENTREPRENEURSHIP, AND ACCOUNTANCY
OFFICE ADMINISTRATION DEPARTMENT
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to a four-point Likert Scale of Strongly Agree, Agree, Disagree, and Strongly

Disagree.

Survey Questionnaire is the primary tool utilized by the researchers to

collect data in this study. The goal of the questionnaire is to ascertain how important

soft skills are to office administration students' career preparation.

The researchers consulted their thesis adviser for the construction and

validation of the questionnaires.

Likert scale was utilized in this survey, it is a method of ascribing

quantitative value to qualitative data to make it applicable to statistical analysis. The

options are given a numerical value, and a mean figure for all the responses is

computed at the end of the survey. This was used to interpret the items in the

survey.

Scale Range Interpretation

4 3.50 – 4.00 Strongly Agree (SA)

3 2.50 – 3.49 Agree (A)

2 1.50 – 2.49 Disagree (D)

1 1.00 – 1.49 Strongly Disagree (SD)

Data Gathering Procedure

The researchers began the research in the year 2024, in the month of

September. They gathered data from various sources, particularly online platforms

that are accessible, to generate study topics. The initial stage is to get information
 COLLEGE OF BUSINESS, ENTREPRENEURSHIP, AND ACCOUNTANCY
OFFICE ADMINISTRATION DEPARTMENT
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from different sources, particularly online platforms that are accessible. The

researchers ensure that the information and data obtained used for their study are

relevant and accurate.

The researchers will ask the office administration students, who are the

primary focus of the research, if they’re willing to answer the survey questionnaire.

Then, they will begin to send the questionnaires to the selected Bachelor of Office

Administration students via Google Form. After the collection of data, the answers

will be analyzed and summarized by the researchers.

Statistical Treatment of Data

After the survey collections, important data was sorted and put in

frequency distribution, which gave facilities for understanding the results. This study

used the following statistical formula to help the researchers in the quantitative

analysis of the data gathered:

1. Frequency and Percentage are used to illustrate how the

researchers find the percentage distribution for the data collected,

which indicates the part of the whole, as represented in hundreds.

The researchers used this to calculate the percentage distribution of

the respondent’s profile.

Formula:

P = f/n x 100

Wherein:

P = Percentage (%)
 COLLEGE OF BUSINESS, ENTREPRENEURSHIP, AND ACCOUNTANCY
OFFICE ADMINISTRATION DEPARTMENT
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n = Total number of respondents

100 = Constant

f = Frequency

2. Weighted Mean is a measure of central tendency. It points to where

most of the respondents answer a question cluster. This was utilized

in the second part of the questionnaire to determine the weight of

responses according to the research problem provided to the

respondents in the statement of the problem in second part (SOP2).

Formula:

WM = (∑ FX)/N

Wherein:

WM = Weighted Mean

∑ = The sum

F = Frequency

X = Is the assignment of weight

N = Total number of respondents