Unity Small Finance Bank Limited: Terms & Conditions for Debit Card

This document lays out the Terms and Conditions, as amended from time to (Examples of transactions can be retail purchases, cash withdrawals,
time, (“T&Cs”) for Debit Card (“Card” or “Debit Card”) which shall be cash/cheque deposits, etc.).
applicable to all the Customers, existing or future, availing such Card for
their use. The Bank refers to Unity Small Finance Bank Limited, a company 2. CARD VALIDITY AND CARDHOLDER OBLIGATIONS
incorporated under the Companies Act, 2013 and a banking company within 2.1 The relationship between the Cardholder and the Bank shall be
the meaning of Banking Regulation Act, 1949, having corporate contractual. The issue and use of the Card shall be subject to the rules
identification number U65990DL2021PLC385568 and registered office at and regulations in force from time to time as issued by the RBI, the
40, Basant Lok, Vasant Vihar, New Delhi-110057 (“the Bank”). Bank and under the provisions of the Act.
2.2 The Card shall be valid only for transaction options, as permitted by the
These T&Cs shall be read along with and form an integral part of the General
Bank from time to time in India and abroad, at the Bank’s respective
Terms and Conditions. In case of any discrepancy, conflict and/or
ATMs, ATMs of other banks, which are members of the
inconsistency between these T&Cs and the General Terms and Conditions,
Mastercard/Visa/RuPay ATM network and Mastercard/Visa/RuPay
the provisions of these T&Cs shall prevail to the limited extent of such
POS swipe terminals at Merchant Establishments.
discrepancy, conflict and/or inconsistency.
2.3 The Card is and will be at all times the property of the Bank and shall
By using the Debit Card, you are unconditionally accepting the T&Cs listed be returned to the Bank unconditionally and immediately upon the
hereunder and will be bound by them and you shall comply with the relevant Bank’s request. The Cardholder is requested to ensure that the identity
Reserve Bank of India (RBI) Regulations, Exchange Control Regulation of of the Bank officer is established before handing over the Card.
the RBI, Foreign Exchange Management Act 1999 ("the Act"), all the rules 2.4 The Debit Card is not transferrable or assignable by the Cardholder
and regulations framed under the Act and as amended/modified/applicable under any circumstance.
from time to time and any other corresponding enactment in force from time 2.5 You must sign the Card immediately upon receipt. You must not permit
to time. You will also continue to remain bound by the Terms & Conditions any other person to use it and should safeguard the Card from misuse
of operation of your savings account/current account with the Bank. by retaining the Card under your personal control at all times.
2.6 The OTP shared by the Bank or PIN issued to the Cardholder for use
1. DEFINITIONS with the Card or any number chosen by the Cardholder as a PIN, should
1.1. "Account(s)" refers to the Cardholder's savings or current accounts that be known only to the Cardholder and is for the personal use of the
have been designated by the Bank for the valid operation of the Debit Cardholder. The PIN/ OTP is non- transferable and strictly confidential.
Card. The Cardholder should be either the Accountholder or sole A written record of the PIN/ OTP should not be kept in any form, place
signatory or authorized to act alone when there is more than one or manner that may facilitate its use by a third party. The PIN/ OTP
Accountholder/signatory.
should not be disclosed to any third party, either to staff of the Bank or
1.2. "ATM" refers to Automated Teller Machine whether in India or
overseas, whether of this Bank, or of any other bank on a shared to Merchant Establishments, under any circumstance or by any means
network, at which amongst other things, the Cardholder can use his whether voluntary or otherwise. The Bank shall exercise care while
Debit Card to access his funds in his Account(s) held with the Bank. issuing the OTPs/ PINs and shall be under obligation not to disclose the
1.3. "Card" or "Debit Card", refers to the Bank’s MasterCard/Visa/RuPay Cardholder's PIN/ OTP, except to the Cardholder.
Debit Card issued by the Bank to a Cardholder. 2.7 The Cardholder's Account will be debited immediately with the amount
1.4. "Cardholder", "you", "your", "him", “Customer” or similar pronouns of any withdrawal, transfer and other transactions effected by the use
shall where the context so admit, refer to a Customer of the Bank to of the Card. The Cardholder should maintain sufficient funds in the
whom Debit Card has been issued by the Bank. All references to the Account to meet any such transactions.
Cardholder in the masculine gender will also include the feminine and 2.8 The Cardholder shall not be entitled to overdraw the Cardholders'
neuter gender and shall also include both singular and plural references. Account(s) with the Bank or withdraw funds by use of the Debit Card
1.5. “Home Branch” refers to the Branch, with which Cardholder in excess of any agreed overdraft limit.
originally established banking relationship.
2.9 At the time of Account opening, Customer’s savings or current account
1.6. "International transactions refers to the transactions performed by the
nominee will be considered as the default nominee for Debit Card
cardholder through his internationally valid Debit card outside India,
Nepal and Bhutan. application. The Bank will not accept any separate Debit Card
1.7. “MasterCard/Visa/RuPay", refers to a trademark owned by and nomination except the one given at the time of opening an Account with
normally associated with MasterCard/Visa/RuPay International. us.
1.8. " MasterCard/Visa/RuPay ATM Network”, refers to ATMs that 2.10 The Cardholder will inform the Bank in writing within 7 (seven) days
honour the Debit Card and that display the MasterCard/Visa/RuPay from the Statement date of any irregularities or discrepancies that exist
symbols. in the transaction details at an ATM/Merchant Establishment on the
1.9. "Merchant" or "Merchant Establishments", refers to establishments Statement of Account sent by the Bank. If no such notice is received
wherever located which accept/honour the Card and shall include during this time, the Bank will assume the correctness of both the
amongst others: stores, shops, restaurants, airline organizations etc. transaction and the Statement of Account.
advertised by the Bank or MasterCard/Visa/RuPay International. 2.11 Your Card comes activated with facility of using at domestic contact-
1.10. “OTP” refers to one time password which is sent on the registered based ATMs and POS at Merchant Establishments within India only.
mobile number of the Customer for each Transaction (as defined herein
2.12 The Card not present (domestic and international) and Card present
below) undertaken by him.
(international) transactions on your Card can be enabled/disabled
1.11. “PIN” refers to personal identification number (required to access
ATMs) allocated to the Cardholder by the Bank, chosen by him from through various channels such as mobile app, internet banking or the
time to time. Bank branches.
1.12. "POS" refers to the point of sale (POS) electronic terminals at 2.13 The Debit Card by default will have the contactless option, however,
Merchant Establishments whether in India or overseas, capable of basis your preference, the same can be enabled / disabled through
processing card transactions and at which, amongst other things, the various channels such as mobile app, internet banking or Bank
Cardholder can use his Card to access the funds from the account linked branches.
with the Card to make purchases. 2.14 The limits for online, POS and contactless will be a cumulative limit
1.13. "Primary Account" refers to cases of multiple Accounts linked to the and not an individual limit.
Card, the Account that has been designated as being the main/first 2.15 The transaction limits (within the overall card limit) for all types of
Account of operation i.e., the Account from which purchase transactions can be set/modified through either of the channels
transactions, cash withdrawals charges and fees related to the Card are mentioned above.
debited.
1.14. “RBI” refers to Reserve Bank of India.
1.15. "Statement" refers to a periodic statement of Account sent by the Bank 3. OVERDRAFT (OD) ACCOUNT
to a Cardholder setting out the transactions carried out by the 3.1. You are requested to note that the Debit Card is valid up to the last day
Cardholder during the given period and the balance on that Account. It of the month/year indicated. However, in case of OD accounts, the card
may also include any other information that the Bank may deem fit to validity is subject to the validity of linked OD account. Your renewed
include. Debit Card shall be sent to you before its expiry at the discretion of the
1.16. "Transaction" refers to instruction given by a Cardholder by using his Bank, upon evaluation of the conduct of your Account. The Bank
Card directly or indirectly, to the Bank to effect action on the Account. reserves the sole right of renewing your Card on expiry and debit any
 renewable charges to your Account, as may be communicated by the 6.1 The Card is accepted at all electronic POS terminal at Merchant
Bank to you. The Card will be sent to you on your registered address. Establishments in India and overseas which display the
Hence, it is to be ensured by the cardholders to update their KYC and MasterCard/Visa/RuPay logo.
registered address with the Bank as required from time to time to avoid 6.2 The Card is electronic use only and will be accepted only at Merchant
rejection at the renewal and Card delivery failures. In case the renewed Establishments that have an electronic POS swipe terminal. Any usage
Card is undelivered to your registered address due to any reason, then of the Card other than electronic use will be deemed unauthorized and
the Card will be sent to the Home Branch from where you must collect the Cardholder will be solely responsible for such transactions.
the Card at a fee. 6.3 The Bank prohibits withdrawal of cash using Debit Card at the POS,
unless specifically permitted by us for specific Accounts and amounts.
3.2. Cash withdrawal facility is not available on Debit Cards linked to OD
6.4 You must sign the charge slip and retain your copy of the charge slip
Accounts, however Bank may link the OD facility provided along with
whenever the Card is used at Merchant Establishments. The Bank will
Pradhan Mantri Jan Dhan Yojana (PMJDY) accounts with their Debit not furnish copies of the charge slip. Any charge slip not personally
Card. signed by you but which can be proven, as being authorized by you will
3.3. International transactions are not permissible on Debit Cards linked to be deemed to be your liability.
OD accounts. 6.5 The Debit Card is accepted at all MasterCard/Visa/RuPay Merchant
Establishment having electronic POS terminals worldwide. The Bank
4. INTERNATIONAL USAGE will not accept any responsibility for any dealing the Merchant may
4.1 Utilization of the Card must be strictly in accordance with the Act and have with you, including but not limited to the supply of goods and
exchange control regulations of the RBI. In the event of your failure to services so availed or offered. Should you have any complaint relating
comply with the same, you are liable for action under the Act and may to any MasterCard/Visa/RuPay Merchant Establishment, you should
be debarred from holding the Debit Card from the Bank either at the resolve the matter with the Merchant Establishment and failure to do so
instance of the Bank or the RBI. will not relieve you from any obligations to the Bank. If you decide to
4.2 The Bank shall be under no liability whatsoever and shall be deemed to cancel your purchase and not accept the goods after the card is swiped,
ensure that the Merchant cancels the transaction immediately and the
be indemnified in respect of a loss or damage arising directly or
slip is handed over to you. Any cancellation thereafter will be routed as
indirectly out of the decline of a charge caused by the Cardholder
a "chargeback" on the Merchant through the acquiring bank and will
having exceeded the foreign exchange entitlements as prescribed by the take the time required to complete the process. There can be no
RBI as issued from time to time, on the Bank becoming aware of the guarantee of full/partial return of the amount.
Cardholder exceeding his entitlements. 6.6 The Bank accepts no responsibility for any charge levied by any
4.3 As per the RBI guidelines, it is mandatory to provide Permanent Merchant Establishment over and above the value/cost of transactions
Account Number ("PAN") for the resident individuals to make and debited to your Account along with the transaction amount.
remittance under the Liberalized Remittance Scheme (“LRS”). 6.7 A purchase and a subsequent credit for cancellation of goods/services
Accordingly, PAN details of the resident individual (transacting party) are two separate transactions. The refund will only be credited to your
are mandatory for every remittance transaction under the scheme. In Account (less cancellation charges) after it is received from the
line with the regulation, Bank will not offer facility of international Merchant. If the credit is not posted to your card Account within 30
transactions on Debit Card, if Customer fails to furnish his/her valid (thirty) days from the day of refund, you must notify the Bank, along
PAN details at the time of Account opening or subsequently. with a copy of the credit note from the Merchant.
4.4 You undertake not to use the Card for making payment for any illegal 6.8 In case of Cards linked to multiple Accounts, transactions at Merchant
purchases i.e. purchases of items/services not permitted under the law Establishments will be affected only on the Primary Account. In case,
there are insufficient funds in the said Account, the Bank will not
including RBI regulations.
honour the transactions even if the necessary funds are available
4.5 International Debit Cards cannot be used on internet or otherwise for
cumulatively or severally in the other Accounts linked to the Card.
purchase of prohibited items, like lottery tickets, banned or proscribed
6.9 The Card should not be used at hotels during check-in and also at other
magazines, participation in sweepstakes, payment for call-back locations where payment is made before completion of the purchase
services, and/or such items/activities for which no drawal of foreign transaction or service. Please note that in case such a transaction is
exchange is permitted. affected, your funds will be temporarily blocked.
4.6 Any resident in India collecting and effecting/remitting payments 6.10 The Cardholder would be solely liable for all unauthorized acts and
directly/indirectly/outside India in any form towards overseas foreign transactions.
exchange trading through electronic/internet trading portals would 6.11 Quality of Goods and Services: Bank shall not in any way be
make themselves liable to be proceeded against with for contravention responsible for merchandise, merchandise warranty or services
of the Act, besides being liable for violation of regulations relating to purchased, or availed of by the Cardholder using Card, including on
Know Your Customer (“KYC”) norms. account of delay in delivery, non-delivery, non-receipt of goods or
4.7 The availability of ATM services in a country other than that in which receipt of defective goods by the Cardholder. It must be distinctly
the Card was issued is governed by the local regulations in force in the understood that the Card is purely a facility to the Cardholder to
said country. The Bank shall not be liable if these services are purchase goods and/or avail of services, Bank holds out no warranty or
withdrawn without notice thereof. makes no representation about quality, delivery or otherwise of the
merchandise. The Cardholder with the Merchant, must resolve any
4.8 Also, if any such prohibited transaction is observed on your Debit Card
dispute or claim regarding the merchandise. The existence of the claim
(for online banking account), the Card (or Account) shall be closed with or dispute shall not relieve the Card holder of his/her obligation to pay
immediate effect & the same shall be reported to regulatory authorities. all the charges due to Bank and the Cardholder agrees to pay promptly
such charges.
5. PIN Usage
5.1 Please note that as per RBI guidelines, as amended from time to time, 7. ATM USAGE
all Debit Card transactions at retail outlets as well as the electronic POS 7.1 Cash withdrawals and balance inquiry performed by the Cardholder at
swipe terminals at Merchant Establishments will need to be validated MasterCard/Visa/RuPay enabled ATMs in countries other than India
using the existing ATM PIN. will be subject to a fee, as per prevailing tariff of charges. Cash
5.2 When a Merchant swipes or inserts your Debit Card in a POS machine, withdrawals and balance inquiry at MasterCard/Visa/RuPay ATMs
he/she will first enter the amount. Then the POS machine will prompt (belonging to different bank) in India may also be subject to a fee (as
for a PIN, which you will have to enter to complete the transaction. decided by the Bank from time to time) and will be debited to the
This PIN is the same one that you use at ATMs. If you don't punch in Account at the time of such cash withdrawal and balance inquiry
your PIN, the Bank will decline the transaction. You get three chances transactions.
to enter the right PIN. If the third attempt is also wrong, your card will 7.2 For all cash withdrawals, cheque/cash deposits at any of the Bank’s
get blocked. This is similar to the process at ATMs. ATM, any statement/receipt issued by the ATM at the time of deposit
5.3 Always enter Debit Card PIN/OTP yourself at the Merchant or withdrawal shall be deemed conclusive, unless verified and
Establishment. Never share your Debit Card PIN/OTP with anyone, intimated otherwise by the Bank. Any such verification shall likewise
including the merchant. While using your card on POS machine, if you be final and conclusive and this verified amount will be binding on the
suspect something unusual, do not use the machine and report it to the Cardholder.
Bank immediately. Usage of OTP/PIN for Debit Card transaction has
been introduced as a security measure that acts as two-factor 8. FEES
authentication. 8.1 The annual fees for the Card will be debited to the Primary Account
linked with the Card on application/renewal at the Bank's prevailing
6. MERCHANT ESTABLISHMENT USAGE rate. The fees are not refundable.
8.2 The Bank reserves the right at any time to charge the Cardholder for to the Bank. Any loss occurring after the reporting of the
the issue or reissue of a Card and/or any fees/charges for the unauthorized transaction shall be borne by the Bank.
transactions carried out by the Cardholder on the Card. Any b) In cases where the responsibility for the unauthorized electronic
government charges, duty or debits, or tax payable as a result of the use banking transaction lies neither with the Bank nor with the
of the Card shall be the Cardholder's responsibility and if imposed upon Customer, but lies elsewhere in the system and when there is a
the Bank (either directly or indirectly), the Bank shall debit such delay (of four to seven working days after receiving the
charges, duty or tax against the Account. communication from the Bank) on the part of the Customer in
8.3 In addition, operators of shared networks may impose an additional notifying the Bank of such a transaction, the per transaction
charge for each use of their ATM/ POS Terminal/ other device, and any liability of the Customer shall be limited to the transaction value
such charge along with other applicable fees/charges will be deducted or Rs. 10,000/- (Indian Rupees Ten Thousand Only) whichever is
from the Cardholder's Account. There will be separate service charges lower.
levied for such facilities as may be announced by the Bank from time 10.2 The Bank will not offer facility of electronic transactions, other than
to time and deducted from the Cardholder's Account. In the situation ATM cash withdrawals, to Customers who do not provide valid mobile
that the Account does not have sufficient funds to deduct such fees, the numbers.
Bank reserves the right to deny any further transactions. 10.3 In case the Customer notifies the Bank after 7 (seven) working days of
8.4 In case of Accounts classified as overdrawn Accounts, the Cardholder receiving the communication from the Bank regarding the unauthorized
will have to rectify the Account balance position immediately. In every transaction, the Customer liability shall be evaluated and determined as
such situation where the Account gets overdrawn, a flat charge could per the Bank’s board approved policy.
be levied in addition to the interest to be charged on the debit balance 10.4 For escalation details, visit the Bank website (www.theunitybank.com)
in the Account. This charge will be determined by the Bank and will be and go through Bank's Grievance Redressal Policy or visit your nearest
announced from time to time. Bank branch.
8.5 In the event of an Account being overdrawn due to Card transactions,
the Bank reserves the right to set off this amount against any credit 11. EXCLUSION FROM LIABILITY
lying from any of the Cardholder's other Accounts held jointly or singly 11.1 In consideration of Bank providing the Cardholder with the facility of
without giving any notice. Nothing in these T&Cs shall affect the the Card, the Cardholder hereby agrees to indemnify and keep the Bank
Bank's right of setoff, transfer and application of monies at law or and /or its employees indemnified from and against all actions, claims,
pursuant to any other agreement from time to time subsisting between demands, proceedings, losses, damages, costs, charges and expenses
the Bank and Cardholder. whatsoever which the Bank may at any time incur, sustain, suffer or be
8.6 The Bank may, at its discretion levy penal charges for non-maintenance put to as a consequence of or by reason of or arising out of (a) providing
of the minimum balance. In addition to the minimum balance the Cardholder the said facility of the Card;(b) by reason of the Bank’s
stipulation, the Bank may levy service and other charges for use of the acting in good faith and taking or refusing to take or omitting to take
Card, which will be notified to the Cardholder from time to time. In the action on the Cardholder’s instructions and in particular arising directly
case of transactions entered into by the Cardholder through his or indirectly out of the negligence, mistake or misconduct of the
internationally valid Debit Card, the equivalent in the currency in which Cardholder; (c) breach or non-compliance of the terms and conditions
the Cardholder's Account is held, along with processing charges, pertaining to the Account/Card and/or (d) fraud or dishonesty relating
conversion charges, fees if any charged as per RuPay regulations or any to any transaction by the Cardholder or his employee or agents; (e)
other payment system’s regulations, any other service charges for such misplacement by the courier or loss-in-transit of the Card/PIN/OTP; (f)
transactions shall be debited to the Account linked with the Card held in collecting money owed to it by the Cardholder in connection with
at the Bank in India. The Cardholder authorizes the Bank to recover all the Card (including without limitation reasonable legal fees); (g) the
charges related to the Card as determined by the Bank from time to time Cardholder not complying with the Exchange Control Regulations of
by debiting the Account linked with the Card. the RBI, breach of the Act and the rules and regulations made there
8.7 Details of the applicable fees and charges as stipulated by the Bank will under and/or any other Act/authority or any other law being in force in
be displayed on the website and / or at the branches of the Bank. India and/or any other country/ state/continent/territory wherever
8.8 Transaction fees for cash withdrawals/balance inquiry and/or wherever located in the world at the time, notwithstanding the termination of
applicable, will be debited to the Account at the time of posting the cash these T& Cs.
withdrawal/balance inquiry or wherever applicable. 11.2 The Bank will not be liable for (a) any failure to provide any service or
8.9 All transactions in foreign currency will be billed in the Cardholder's to perform any obligation thereunder where such failure is attributable
bank Account statements in Indian Rupees. You hereby authorize the (whether directly or indirectly) to any malfunction of the ATM or the
Bank and MasterCard/Visa/ RuPay to convert the charges incurred in Card; (b) temporary insufficiency of funds in the accounts of the
the foreign currency into the Indian Rupee equivalent thereof at such Cardholder; (c) any dispute or other circumstance beyond its control;(d)
rates as the Bank/RuPay/MasterCard/Visa may from time to time any consequential or indirect loss or damage arising from or related to
designate. the loss/use of the Card and related PIN/OTP, how so ever caused;(e) a
8.10 The charges/fees applicable on the usage of the Debit Card may be technical breakdown of the payment system which is beyond its
revised/ changed by the Bank from time to time with prior information reasonable control, further, in case the breakdown of the system was
to the Cardholder. recognizable for the Cardholder by a message on the display of the
device or otherwise known.
9. COST 11.3 The responsibility of the Bank for the non-execution or defective
The Cardholder will be liable for all the costs associated with the execution of the transaction is limited to the principal sum and the loss
collection of dues, legal expenses (should it become necessary to refer of interest subject to the provisions of the law governing the terms.
the matter to any agent), or where legal resources have been utilized in Unsuccessful/failed transactions will be reversed within the timeline
the resolution of a dispute. prescribed by RBI. Compensation will be paid as per RBI directives, in
cases of failure to reverse the unsuccessful/ failed transactions within
10. UNAUTHORIZED ELECTRONIC BANKING RBI prescribed timeline. The Bank makes no representations about the
TRANSACTIONS quality of the goods and services of third parties providing benefits such
10.1 The liability of the Bank or Customer for any unauthorized transaction as discounts to Cardholders. The Bank will not be responsible if the
shall be: service is in any way deficient or otherwise unsatisfactory.
1. Zero liability of a Customer - A Customer's entitlement to zero liability
shall arise where the unauthorized transaction occurs in the following 12. DISCLOSURE OF INFORMATION
manner: 12.1 When requested by the Bank, you shall provide any information,
a) Contributory fraud/ negligence/ deficiency on the part of the Bank records or certificates relating to any matter that the Bank deems
(irrespective of whether or not the transaction is reported by the necessary. You will also authorize the Bank to verify the veracity of the
Customer) information furnished by whatever means or from whichever source
b) Third party breach where the deficiency lies neither with the Bank deemed necessary.
nor with the Customer but lies elsewhere in the system, and the 12.2 The Bank reserves the right to disclose Customer information in any
Customer notifies the Bank within three working days of court of competent jurisdiction, quasi-judicial authorities, law
receiving the communication from the Bank regarding the enforcement agencies and any other wing of Central Government or
unauthorized transaction. State Government.
2. Limited liability of a Customer- A Customer shall be liable for the loss 12.3 The Bank reserves the right to disclose, in strict confidence, to other
occurring due to unauthorized transactions in the following cases: institution, such information concerning the Cardholder's Account as
a) In cases where the loss is due to negligence by a Customer, such may be necessary or appropriate in connection to its participation in
as where he has shared the payment credentials, the Customer will any Electronic Fund Transfer network.
bear the entire loss until he reports the unauthorized transaction 12.4 The Bank reserves the right to report to the RBI expenditure undertaken
by its Cardholder in foreign currencies to ensure that the permissible
 entitlements are not exceeded by the Cardholder and that the provisions not the same are a result of misuse/fraudulent use and whether or not
of the Act are not contravened. the Bank has been intimated of the destruction of the Card.
16.5 The Bank shall be entitled to terminate the Debit Card facility with
13. LOST OR STOLEN CARD immediate effect and the Card shall be returned upon occurrence of any
13.1 In the event that the Card is lost or stolen, the occurrence must be of the following event:
reported to any office/branch of the Bank in India, dedicated helpline/ i. Failure to comply with the T&Cs herein set forth.
toll free number. 18002091122, the Bank’s mobile application. You ii. An event of default under an agreement or commitment
shall be required to disclose information regarding your Debit Card (contingent or otherwise) entered into with the Bank.
number, your Account Number, address, Date of Birth and mother's iii. The Cardholder becoming the subject of any bankruptcy,
maiden name. Under no circumstance should you disclose the insolvency proceedings or proceedings of a similar nature.
PIN/OTP. iv. Demise of the Cardholder.
13.2 The loss or theft of the Debit Card should be reported to the Bank v. Closure of the Cardholder's Account or failure to maintain the
immediately. Although loss or theft may be reported by means of the minimum average balance in the said Account.
24-Hour emergency Helpline Number, you must confirm the same in 16.6 The Debit Card should be returned to the Bank prior to the date upon
writing to the Bank as soon as possible. A copy of that acknowledged which any changes are to take effect, in case of the Cardholder's
police complaint must accompany the said written confirmation. rejection of any of the proposed changes to the features, changes or
13.3 Should transactions be received by the Bank after the Card has been terms and conditions applicable to the Card.
lost or stolen but before receipt of your written confirmation, you shall
be liable for all amounts debited to your Account(s). However, if prior 17. DISPUTES
to the receipt of the written confirmation, if it can be proven that the 17.1 In case of purchase transactions, the record available with the Bank
Card was safeguarded, the loss/theft promptly reported and that you shall be conclusive evidence between the Bank and the Cardholder as
acted in good faith and with reasonable care and diligence, your lost to the extent of the liability incurred by the Cardholder and the Bank
Card liability for purchase transactions will be insured up to the shall not be required to ensure that the Cardholder has received the
specified limit (once the loss is reported in writing). There will be no goods purchased/availed of the service availed to the Cardholder's
such coverage provided on cash withdrawals done through ATMs, as satisfaction.
such transactions require the use of a PIN/OTP, which is confidential 17.2 The Bank shall make bona fide and reasonable efforts to resolve an
to you. aggrieved Cardholder's disagreement with an applicable charge
13.4 You hereby indemnify the Bank fully against any liability (civil or indicated in the Account statement or as otherwise determined by the
criminal), loss, cost, expenses, or damages that may arise due to loss or Customer within two months of the receipt of notice of disagreement.
misuse of the Card in the event that it is lost and not reported to the If after such efforts the Bank determines that the charge is incorrect, it
Bank, or lost and misused before the Bank is informed. shall communicate the same to the Cardholder.
13.5 Provided you have in all respects complied with the T&Cs, a 17.3 The Bank accepts no responsibility for the refusal of any establishment
replacement Card may be issued at the sole discretion of the Bank at to honour the Card.
the applicable fee. 17.4 In all matters relating to the Debit Card, the decision of the Bank shall
13.6 Should you subsequently recover the Card, it cannot be used. Please be final and binding in all respects.
destroy the Card by cutting it into several pieces through the magnetic 17.5 This agreement will be construed in accordance with and governed by
strip. the laws of India. All disputes are subject to the exclusive jurisdiction
of the Courts of Mumbai, India irrespective of whether any other court
14. SURRENDER / REPLACEMENT OF CARD may have concurrent jurisdiction in the matter.
The Card issued to the Cardholder will be surrendered to the Bank, on
request. The Cardholder shall return the Card to the Bank for 18. GENERAL
cancellation, in the event the Cardholder no longer requires the services 18.1 You will promptly notify the Bank in writing of any change in your
or if the services are withdrawn by the Bank for any reason whatsoever. employment and/or office and/or residential address and telephone
The Bank may, in its absolute discretion issue a replacement Card along numbers.
with a new PIN to the Cardholders, including for any loss/stolen Card.
18.2 The Bank reserves the right to alter any of these T&Cs, policies,
features, and benefits upon 30 (thirty) days’ notice to the Cardholder to
15. STATEMENT AND RECORDS
enable him to withdraw if he so chooses. After the notice period of 30
15.1 The records of Card transactions will be available on the Account
days, the Cardholder would be deemed to have accepted the terms if
Statement sent by the Bank. Such Account Statements shall be mailed
he/she had not withdrawn during the specified period. Use of the Debit
to the Cardholder on a periodic basis to the mailing address
Card after the date upon which any of these alterations are to take effect
corresponding to the Primary Account on record as indicated by the
will be taken to be evidence of the acceptance, without reservations by
Cardholder. The Cardholder can also get the details of his transactions
the Cardholder of such changes. The change in T&Cs shall be notified
by calling the Bank’s Phone Banking Service or utilizing the mini-
to the Cardholder through all the communication channels available.
statement facility at the Bank’s ATMs.
18.3 Any notice hereunder sent by post will be deemed to have been received
15.2 The Bank's record of transactions processed by the use of the Card shall
by the Cardholder within 7 (seven) days from the posting of the
be conclusive and binding for all purposes.
notification to the address last given to the Bank in writing by the
Cardholder. Publication of changes by such means as the Bank may
16. TERMINATION consider appropriate will constitute effective notice to the Cardholder
16.1 The Bank reserves the right to cancel/withdraw the Card or any of the thereof.
other services offered at any time without prior notice and without 18.4 The Bank may, from time to time, at its discretion, tie-up with various
assigning any reason. agencies to offer various features on your Debit Card. The Bank does
16.2 If the required data is not provided by the Cardholder or disclosures not guarantee or warrant the efficacy, efficiency, usefulness of any of
made by him is found incorrect, the Bank may, at its discretion, refuse the products or services offered by any service providers/merchants/
renewal of the Card or cancel the Card forthwith. outlets/agencies. Disputes (if any) would have to be taken up with the
16.3 In the event that the Cardholder decides to close his Account with the merchant/agency, etc. directly, without involving the Bank.
Bank, the Card(s) issued with this Account, as the Primary Account
would automatically stand cancelled. The Cardholder must For the latest information, please visit the Bank’s website or the Bank’s
immediately cease to use his Card and destroy and return all customer care number.
his/additional Cards that are linked to this Account. In case of any
outstanding Card transactions that have not yet been debited to the
Account the same will be netted off from the balance prior to the Bank
returning funds to him.
16.4 In the event that the Cardholder decided to terminate the use if the Debit
Card, the Cardholder shall give the Bank not less than 7 (seven) days
prior notice in writing and forthwith return the Card and any additional
Card (if not required) cut into several pieces through the magnetic strip,
to the Bank. The Cardholder will be responsible for all the Card
facilities and related charges incurred on the Debit Card after the
Cardholder claims to have destroyed the Card, notwithstanding the
termination of the applicability of these T&Cs. The Cardholder will be
responsible for all the charges incurred on the Debit Card whether or