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Acknowledgment of Warranty and Instruction for Product Return

The document is a warranty and instruction letter for a product return addressed to a customer experiencing issues with their product. It outlines the process for returning the product for examination and assures the customer that they will receive a replacement or adjustment within thirty days. The letter expresses regret for the inconvenience and thanks the customer for their patience and purchase.

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MC Ebike
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8 views

Acknowledgment of Warranty and Instruction for Product Return

The document is a warranty and instruction letter for a product return addressed to a customer experiencing issues with their product. It outlines the process for returning the product for examination and assures the customer that they will receive a replacement or adjustment within thirty days. The letter expresses regret for the inconvenience and thanks the customer for their patience and purchase.

Uploaded by

MC Ebike
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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[DATE]

Contact Name
Address
Address2
City, State/Province
Zip/Postal Code

RE: WARRANTY AND INSTRUCTION FOR PRODUCT RETURN

Dear [CONTACT NAME],

We are regretful that you have been encountering problems with your new [NAME OF
PRODUCT].

While we normally ask our customers to contact their dealer in the event of a problem, we
recognise that, in your case, it would be impossible. Therefore, we request that you carefully
package the unit in its original box and send it to us. We will request our "doctors" to put it
through a thorough examination to determine the source of the problem.

If the problem turns out to be a minor adjustment, we will make the alteration and be sure to
return the [PRODUCT] to you within thirty days. If it is decided that the unit is defective, we
will send you an immediate replacement.

I repeat how sorry I am that you experienced this difficulty and take this opportunity to thank
you for your patience and for purchasing our [PRODUCT].

Kind Regards,

[YOUR NAME]
[YOUR TITLE]
[YOUR PHONE NUMBER]
[[email protected]]

[YOUR COMPANY NAME]


[YOUR COMPLETE ADDRESS]
Tel: [YOUR PHONE NUMBER] / Fax: [YOUR FAX NUMBER]
[YOUR WEBSITE ADDRESS]

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