A+ Core 1 Pre-exam

Name: Siphesihle Nkosi

Status: PASS

Total Mark: 82

Percentage: 85%

**Question 4 (Single Topic)**

A technician is tasked with installing additional RAM in a desktop computer. Which of the following
types of RAM is MOST likely to be used?

● A. SODIMM

● B. DDR3

● C. ECC

● D. VRAM

**Answer**: B ✅

**Question 5 (Single Topic)**

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the
MOST likely cause?

● A. Roller

● B. Drum

● C. Transfer belt

● D. Ribbon

**Answer**: B ✅

**Question 6 (Single Topic)**

A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is
showing an error message that states:

HDMI Blocked due to Copy Protection

Which of the following is the MOST likely cause of the error?

● A. The HDMI cannot carry the signal from the DVD to the projector.

● B. The user needs to switch from HDMI to a cable standard such as DisplayPort.

● C. The projector does not support the necessary HDCP protocol.

● D. The user needs to enable copy-protected sources in the projector’s settings.

**Answer**: C ✅

**Question 7 (Single Topic)**

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel
selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the
technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is
unable to select that channel.

Which of the following is the MOST likely reason for this issue?

● A. The channel is reserved for licensed band use.

● B. The channel selection is defective; contact the manufacturer.

● C. The channel must be unlocked by the vendor.

● D. The device requires a firmware update to unlock the channel.

**Answer**: A ✅

**Question 8 (Single Topic)**

A user submitted a support ticket that states all of the printouts from a laser printer appear to have
double images imposed on them. A review of past printer support tickets shows that a maintenance
kit has not been installed in more than a year. Which of the following printer consumables is MOST
likely causing the issue?

● A. Separation pad

● B. Transfer roller

● C. Ink cartridge

● D. Fuser

**Answer**: D ❌ (Correct answer is B: Transfer roller)

**Question 9 (Single Topic)**

A technician is configuring a workstation to be used as a VM host. After installing the necessary

software, the technician is unable to create any VMs. Which of the following actions should be
performed?

● A. Disable the BIOS password.

● B. Enable TPM.

● C. Enable multithreading.

● D. Enable Fast Startup.

**Answer**: A ❌ (Correct answer is C: Enable multithreading)

**Question 10 (Single Topic)**

A user's computer is not receiving a network connection. The technician confirms that the
connection seems to be down and looks for the user's port on the patch panel. The port and patch
panel are not labeled. Which of the following network tools should the technician use to identify the
port?

● A. Network tap

● B. Punchdown tool

● C. Toner probe

● D. Crimper

**Answer**: A ❌ (Correct answer is C: Toner probe)

**Question 11 (Single Topic)**

A user, who is attempting to give a presentation via a projector in a conference room, reports that
the projector has video but no audio. Which of the following will MOST likely resolve the issue?

● A. Changing the input on the projector to VGA

● B. Changing the output on the PC to DVI

● C. Modifying the projector’s refresh rate

● D. Utilizing an HDMI connection

**Answer**: A ❌ (Correct answer is D: Utilizing an HDMI connection)

**Question 12 (Single Topic)**

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate,
even when using a Gigabit LAN card. While troubleshooting, the technician notices the network
cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

● A. Cat 5

● B. Cat 5e

● C. Cat 6

● D. Cat 6a
**Answer**: A ✅

**Question 13 (Single Topic)**

While using a popular videoconferencing program, the user selects a webcam, but the software is
unable to open the webcam. The webcam was working the previous day. Which of the following
should be done to address this issue?

● A. Close other video software and retry.

● B. Adjust the conference software to a compatible resolution.

● C. Switch the video from the webcam to “conference” mode.

● D. Reseat or replace the webcam.

**Answer**: A ✅

**Question 14 (Single Topic)**

A user failed to gain access to a building's entrance after security measures at the entrance were
upgraded last week. The company implemented the 13.56MHz frequency short band, and users can
now utilize their mobile devices to authenticate. Which of the following has to be enabled for the
mobile device to authenticate?

● A. Bluetooth

● B. Biometrics

● C. NFC

● D. PIN

**Answer**: C ✅

**Question 15 (Single Topic)**

Which of the following standards supports MIMO technology?

● A. 802.11a

● B. 802.11b

● C. 802.11g

● D. 802.11n

**Answer**: D ✅

**Question 16 (Single Topic)**

A technician powers on a PC and its monitor and sees the following error message:

No input signal detected -

The display lights on the computer are on. Which of the following is a possible solution?

● A. Changing the BIOS settings

● B. Changing the connector setting on the monitor

● C. Checking the power plug on the monitor

● D. Checking the power plug on the PC

**Answer**: B ✅

**Question 17 (Single Topic)**

Which of the following components enables the input on a mobile device's touch screen?

● A. OLED

● B. Digitizer

● C. Inverter

● D. CMOS sensor

**Answer**: B ✅

**Question 18 (Single Topic)**

A technician unboxed a new computer, plugged it in to a UPS, and connected the requested
peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive
beeps during boot. Which of the following actions will remediate the issue?

● A. Replacing the power supply

● B. Replacing the UPS

● C. Changing the CMOS battery

● D. Reseating the RAM

**Answer**: D ✅

**Question 19 (Single Topic)**

An IT manager discovered that hundreds of pages of printed materials are being recycled each day
because the materials are left on the printer tray instead of being picked up by users. Which of the
following would BEST prevent this waste?

● A. Send friendly reminders to not print unnecessarily.

● B. Enable duplex printing to reduce paper utilization.

● C. Bill each department for the excess material cost.

● D. Require a code or badge before releasing a print job.

**Answer**: D ✅

**Question 20 (Single Topic)**

An online retailer wants to save money and is considering migrating to the public cloud so capacity
can be added during the peak shopping season and automatically removed when the peak is over.
Which of the following BEST describes this aspect of cloud computing?

● A. Rapid elasticity

● B. Metered utilization

● C. Shared resources

● D. High availability

**Answer**: A ✅

**Question 21 (Single Topic)**

A technician is receiving reports that the entire office sporadically loses network connectivity
throughout the day. The technician determines the root cause to be EMI. Which of the following
cable mediums would be the MOST cost effective without sacrificing system performance?

● A. Coaxial

● B. Shielded Cat 6

● C. Plenum Cat 5e

● D. Multimode fiber

**Answer**: B ✅

**Question 22 (Single Topic)**

An organization maintains various record types, including health and criminal justice records. Which
of the following cloud environments is the organization MOST likely to use to limit the attack
surface?

● A. Public

● B. Hybrid

● C. Community

● D. Private
**Answer**: D ✅

**Question 23 (Single Topic)**

Which of the following describes metered utilization of cloud resources?

● A. Resources provisioned instantly

● B. Payments made only for resources that are used

● C. Resources pooled to increase computing power

● D. Implementation of rapid elasticity

**Answer**: B ✅

**Question 24 (Single Topic)**

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs
ipconfig from the user's computer and records the following:

Connection-specific DNS Suffix .: lan

Link-local IPV6 Address.........: fe80::1585:7fb2:b05f:7102%12

IPv4 Address....................: 192.168.1.131

Subnet Mask.....................: 255.255.255.0

Default Gateway.................: 192.168.1.1

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the
following information:

Download: 85 mbps -

Upload: 22 mbps -

Ping: 28 ms -

Which of the following is MOST likely causing the user's issue?

● A. Incorrect IP address

● B. Faulty NIC

● C. Misconfigured default gateway

● D. Bad network cable

**Answer**: D ✅
**Question 25 (Single Topic)**

A colleague has a laptop that has been working as expected for several years, but the laptop now
has a small bulge in the bottom casing and overheats occasionally while plugged in to a wall outlet.
The MOST likely component that needs to be replaced is the:

● A. power adapter.

● B. battery.

● C. system fan.

● D. hard drive.

**Answer**: B ✅

**Question 26 (Single Topic)**

A company just bought a printer capable of automatically printing on both sides of the paper. After
installation, however, the technician can only print on both sides of the paper manually. Which of
the following should the technician do to fix the issue?

● A. Install the most recent firmware upgrade available for the printer.

● B. Contact the vendor for a hardware replacement.

● C. Reinstall the printer software and drivers, and then restart the printer.

● D. Read the installation manual and configure duplex settings.

**Answer**: D ✅

**Question 27 (Single Topic)**

A small office has a wireless network with several access points for roaming laptop use. Users
occasionally report that the wireless connection drops or becomes very slow. Users have confirmed
that this issue only happens when connected to the office wireless network. Which of the following
would MOST likely be the cause?

● A. Hidden SSID

● B. Device interference

● C. Ethernet port flapping

● D. High ISP latency

**Answer**: B ✅

**Question 28 (Single Topic)**

Which of the following cloud models maintains access, even when a local internet outage occurs?
● A. Private

● B. SaaS

● C. Community

● D. Public

**Answer**: A ✅

**Question 29 (Single Topic)**

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which
of the following should the user confirm are available on the PC before making the purchase?
(Choose two.)

● A. SATA

● B. M.2

● C. PCIe.

● D. SAS

● E. SCSI

● F. DRAM

**Answer**: BC ✅

**Question 30 (Single Topic)**

A laptop has been returned for a screen repair. The owner insists the screen is broken, but
occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the
following steps should the repair technician take FIRST?

● A. Replace the graphics card.

● B. Replace the screen, as the customer insists.

● C. Recommend the usage of an external display instead.

● D. Ensure the backlight is functioning as expected.

**Answer**: D ✅

**Question 31 (Single Topic)**

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are
accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message.
Which of the following is the MOST likely cause of the error?

● A. S.M.A.R.T failure
● B. IOPS failure

● C. DIMM failure

● D. RAID failure

**Answer**: A ✅

**Question 32 (Single Topic)**

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is
displayed. Which of the following are MOST likely causing this issue? (Choose two.)

● A. RAM module

● B. Graphics card

● C. CPU

● D. Boot order

● E. USB flash drive

● F. Power supply

**Answer**: AC ✅

**Question 33 (Single Topic)**

A salesperson is using a weather application on a mobile device. The application appears to be

draining the device's battery very quickly. Which of the following is the BEST action for the
salesperson to take in order to view weather forecasts while travelling?

● A. Enable the GPS service to ensure accurate location detection.

● B. Manually enter office locations in the weather application.

● C. Configure less frequent location checks using cellular location services.

● D. Use the office's Wi-Fi IP addresses as the geolocation mechanism.

**Answer**: C ✅

**Question 34 (Single Topic)**

A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading
correctly. Which of the following needs to be enabled for the hypervisor to run?

● A. Hardware prefetcher

● B. Hyperthreading

● C. vPro
● D. VT-d

**Answer**: D ✅

**Question 35 (Single Topic)**

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also
reports that the phone is very slow, especially while charging. Which of the following is MOST likely
causing these symptoms?

● A. Broken charging port

● B. Digitizer failure

● C. CPU overheating

● D. Defective battery

**Answer**: D ✅

**Question 36 (Single Topic)**

A Microsoft Windows user is preparing to work in another country and needs to comply with
corporate policy for data protection when copying files to portable media. Which of the following
solutions would MOST likely satisfy this requirement?

● A. A USB 3.1 flash drive with BitLocker to Go installed

● B. An SD memory card with NTFS

● C. An xD memory card with ext3

● D. A portable hard drive with FAT32

**Answer**: A ✅

**Question 37 (Single Topic)**

Which of the following network devices is used to separate broadcast domains?

● A. Switch

● B. Wireless access point

● C. Router

● D. Hub

**Answer**: C ✅

**Question 38 (Single Topic)**

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging
cable. The assigned technician notices the phone does not have a protective case, and the user
constantly transports the phone in a pocket. The technician attempts to use a secondary charger,
but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

● A. The phone requires a firmware update to address charging issues.

● B. The charge port contains foreign objects, such as lint.

● C. The phone’s battery has swelled, preventing the utilization of the charge port.

● D. The phone has experienced water damage, thus the battery is not charging.

**Answer**: B ✅

**Question 39 (Single Topic)**

A network administrator was notified that laptop users are unable to access or ping any network
resources on the corporate network. Which of the following should the network administrator check
FIRST?

● A. DHCP

● B. AAA

● C. DNS

● D. ARP

**Answer**: A ✅

**Question 40 (Single Topic)**

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized
labels. After the labels are printed, they mistakenly contain white space in the middle of the page.
Which of the following would MOST likely be the cause?

● A. Contaminated fuser

● B. Worn rollers

● C. A misfeed

● D. Page orientation

**Answer**: B ✅

**Question 41 (Single Topic)**

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the
motherboard. Which of the following would MOST likely be the cause?

● A. RAID
● B. SSD

● C. S.M.A.R.T

● D. HDD

**Answer**: D ✅

**Question 42 (Single Topic)**

A technician identified an issue on a workstation, obtained details from the user, and made a backup
of the system. Which of the following should the technician do NEXT?

● A. Determine the next steps to resolve the issue and document it.

● B. Design a plan of action to resolve the issue and implement the solution.

● C. Document the findings, actions, and outcomes.

● D. Establish a theory of probable cause, researching internally or externally as needed.

**Answer**: D ✅

**Question 43 (Single Topic)**

An organization has some computers running macOS and some computers running Windows. The
computers running macOS also need to run a piece of software that is only available on Windows.
Which of the following BEST describes the solution for running Windows software on a computer
running macOS?

● A. Operating system spoofing

● B. Remote software provisioning

● C. Indirect software implementation

● D. Cross-platform virtualization

**Answer**: A ✅

**Question 44 (Single Topic)**

A field technician has been dispatched to a site with an internet outage. Upon arriving, the
technician discovers that the POTS lines are not working as well. Which of the following technologies
is the site MOST likely using?

● A. Fiber

● B. Cable

● C. DSL

● D. Satellite
**Answer**: A ✅

**Question 45 (Single Topic)**

An online retailer would like to add capacity to support increased sales. Additional servers have been
installed. Which of the following should be used to ensure each new server is being properly
utilized?

● A. Virtualization

● B. Clustering

● C. Load balancer

● D. Round-robin DNS

**Answer**: C ❌ (Correct answer is A: Virtualization)

**Question 46 (Single Topic)**

A user contacts the help desk in reference to a failing thumbprint scanner. The user states the
scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be
performed FIRST after the ticket has been filed?

● A. Inquire about possible changes.

● B. File a damage report.

● C. Requisition a new scanner.

● D. Attempt to clean the scanner.

**Answer**: D ❌ (Correct answer is A: Inquire about possible changes.)

**Question 47 (Single Topic)**

A company wants to use client-side virtualization for application testing. Which of the following
configurations would BEST support this goal?

● A. CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD

● B. CPU 3.2GHz - 1 core 16GB DDR4 RAM 4TB SSD

● C. CPU 2.5GHz - 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5

● D. CPU 3.2GHz - 4 cores 8GB DDR4 RAM 500GB HDD

**Answer**: A ✅

**Question 48 (Single Topic)**

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print
jobs. The technician verifies the printer is on and notices the printer LCD screen has the following
error message:

Paper Jam, Jam in Fuser.

Which of the following is the MOST efficient next step the technician should complete?

● A. Apply a maintenance kit to the printer.

● B. Check the printer paper path to locate any obstructions.

● C. Turn the printer on and off to see if the error clears.

● D. Replace the fuser.

**Answer**: A ❌ (Correct answer is B: Check the printer paper path to locate any obstructions.)

**Question 49 (Single Topic)**

Which of the following is a valid use for PaaS?

● A. Off-site backups

● B. An application development environment

● C. A virtual server installation and configuration model

● D. A web application for asset management

**Answer**: B ✅

**Question 50 (Single Topic)**

A company has a dot matrix printer that uses carbon paper. The company reports that the first page
is printing too light, although the following pages are still legible. Which of the following MOST likely
needs to be fixed?

● A. The print drum is worn and loose, causing the printing to be light in places.

● B. The ribbon is low on ink or missing and must be replaced to get proper output.

● C. The heating element has failed, and a new one needs to be installed for proper transfer.

● D. The wrong type of filament is loaded, preventing it from sticking correctly.

● E. The fuser assembly is not calibrated properly, causing it to impact the paper too hard.

**Answer**: B ✅

**Question 51 (Single Topic)**

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint
readers in order to create a more secure environment. Which of the following would be the MOST
secure way to implement the fingerprint readers?

● A. Grant all registered employees access to each machine.

● B. Restrict device access to only the user to whom the laptop is assigned.

● C. Limit device access to departments and guest users.

● D. Give each team member a USB drive that bypasses the reader to allow guest users to log in.

**Answer**: B ✅

**Question 52 (Single Topic)**

A technician receives several error alerts on a server after an unexpected reboot. A message states
that one or more disks are in a degraded state. When the technician advances to the next error
message, it indicates the OS is missing. Which of the following are the MOST likely causes of these
errors? (Choose two.)

● A. Missing drives in the OS

● B. RAID failure

● C. Bootable device not found

● D. Data loss

● E. Controller failure

● F. CMOS corruption

● G. TPM malfunction

**Answer**: AC ❌ (Correct answers are B and C: RAID failure and Bootable device not found.)

**Question 53 (Single Topic)**

A technician is commissioning a workstation that is required to have mirrored storage, utilizing two
4TB drives that support one failure. Which of the following BEST meets these requirements?

● A. RAID 0

● B. RAID 1

● C. RAID 5

● D. RAID 10

**Answer**: B ✅

**Question 54 (Single Topic)**

A laptop's external webcam software is running, but it shows no image or video. Which of the
following should a technician perform FIRST?

● A. Research new webcam firmware.

● B. Restart the computer and run system diagnostics.

● C. Reseat the webcam.

● D. Reinstall the webcam software and drivers.

**Answer**: D ✅

**Question 55 (Single Topic)**

An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex

3-D models. The workstation is configured with a 115V power supply that is rated at 200W and
connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete
graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of
the following indicates where the technician should begin troubleshooting?

● A. The UPS, as 115V is insufficient for the configuration and should be increased to 220V

● B. The power supply, as 200W is insufficient when the GPU is heavily tasked

● C. The graphics card, as it is the component that triggers the unexpected reboots

● D. The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI
Express slots

**Answer**: B ✅

**Question 56 (Single Topic)**

Which of the following technologies can allow multiple networks to traverse a switch?

● A. VLAN

● B. VRRP

● C. VPN

● D. DHCP

**Answer**: A ✅

**Question 57 (Single Topic)**

An end user reports that the time and date on a desktop resets after shutdown, and subsequently,
the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen
with the following message:

Date/Time Not Set -

Press F1 to Run Setup -

Which of the following would be the BEST action to take next?

● A. Change the motherboard.

● B. Reseat the motherboard power connections.

● C. Replace the CMOS battery.

● D. Restore the BIOS to factory default settings.

**Answer**: C ✅

**Question 58 (Single Topic)**

A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is
degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the
following should the technician do FIRST?

● A. Try to extract data.

● B. Reseat the RAM modules.

● C. Inspect the fan.

● D. Check the CD tray.

**Answer**: A ✅

**Question 59 (Single Topic)**

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end
desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer
inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the
following would be the best course of action for the technician to take NEXT?

● A. Try to set as many pins as possible.

● B. Install an adaptor to create a universal socket.

● C. Verify the socket type and manufacturer.

● D. Find a compatible motherboard for the CPU.

**Answer**: D ✅

**Question 60 (Single Topic)**

A remote user reports connectivity issues with the local internet provider. Even after a technician
reboots the modem supplied by the ISP, the issue persists. Which of the following would BEST
establish the connection in minimal time?
● A. Radio frequency ISP

● B. Neighbor’s Wi-Fi

● C. Mobile hotspot

● D. Fiber optic

**Answer**: C ✅

**Question 61 (Single Topic)**

A company wants to give third-party developers access to the corporate network through desktop
environments that the company can control. Which of the following can BEST achieve these
requirements?

● A. Sandbox

● B. VDI

● C. Private cloud

● D. SaaS

**Answer**: A ❌ (Correct answer is B: VDI)

**Question 62 (Single Topic)**

A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails
when it is moved around. Which of the following items must the technician use to fix the issue?
(Choose two.)

● A. Scissors

● B. Network tap

● C. Magnetized screwdriver

● D. Tone generator

● E. RJ45 connector

● F. Crimper

**Answer**: EF ✅

**Question 63 (Single Topic)**

A user acquired a new workstation and is attempting to open multiple large Excel files
simultaneously. The user is not experiencing the expected performance when executing such large
requests. Which of the following should a technician do FIRST?

● A. Increase the swap partition.

● B. Upgrade the CPU in the workstation.

● C. Upgrade the power supply in the workstation.

● D. Upgrade the RAM in the workstation.

**Answer**: D ✅

**Question 64 (Single Topic)**

Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?

● A. SNMP

● B. SSH

● C. FTP

● D. Telnet

**Answer**: C ✅

**Question 65 (Single Topic)**

An organization is looking to upgrade the processing ability for its computers. Most users report that
whenever multiple applications are being utilized, the system's response time slows down
drastically. When only one application is open, the response time is acceptable. Which of the
following should be upgraded FIRST?

● A. SSD

● B. CPU

● C. HDD

● D. RAM

**Answer**: D ✅

**Question 66 (Single Topic)**

Client-side virtualization guest machines have security requirements similar to physical machines,
but they also need to ensure separation from other guest machines. Which of the following BEST
describes this client-side guest security requirement?

● A. Isolation

● B. Authentication

● C. Hardening

● D. Authorization

**Answer**: D ❌ (Correct answer is A: Isolation)

**Question 67 (Single Topic)**

A user connects a smartphone to a laptop. Which of the following types of networks has the user
created?

● A. PAN

● B. MAN

● C. WLAN

● D. LAN

**Answer**: D ❌ (Correct answer is A: PAN—Personal Area Network.)

**Question 68 (Single Topic)**

Recently, an organization received a number of spam emails that passed through the spam gateway.
These emails contained generally the same information, but the sending domains were different.
Which of the following solutions would BEST help mitigate the issue?

● A. Updating the keyword filtering

● B. Editing the sender policy framework

● C. Contacting the gateway vendor

● D. Verifying DMARC is enabled

**Answer**: C ❌ (Correct answer is D: Verifying DMARC is enabled.)

**Question 69 (Single Topic)**

Several users who share a multifunction printer in an office have reported unintended, thin, vertical
lines that cover the entire height of every page printed from the printer. Which of the following
steps should a technician complete in order to MOST likely resolve this issue?

● A. Replace the printer paper with a new ream.

● B. Clear the print spooler on each computer.

● C. Reinstall the printer driver on each computer.

● D. Perform the drum-cleaning procedure.

**Answer**: D ✅

**Question 70 (Single Topic)**

Which of the following should the data center hardware technician implement to ensure maximum
uptime for customers' virtual machines?
● A. Line conditioner

● B. AC voltage regulator

● C. Uninterruptible power supply

● D. Cloud storage backup

**Answer**: D ❌ (Correct answer is C: Uninterruptible power supply.)

**Question 71 (Single Topic)**

A technician needs to improve a workstation's overall response time for frequently used applications
and data without removing the current hard drive. Which of the following storage devices should the
technician install to BEST accomplish the objective?

● A. M.2

● B. SAS

● C. HDD

● D. SCSI

**Answer**: A ✅

**Question 72 (Single Topic)**

A technician is setting up a device to use two-factor authentication. Which of the following meets
this requirement?

● A. Thumbprint/retinal scan

● B. Password/password

● C. Password/thumbprint

● D. Password/PIN

**Answer**: C ✅

**Question 73 (Single Topic)**

Which of the following BEST describes the main function of a web server?

● A. Storing files and controlling user access

● B. Setting up personal mailboxes and calendars

● C. Providing IP addresses and printing services

● D. Hosting home pages and business portals

**Answer**: A ✅
**Question 74 (Single Topic)**

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon
inspection, the technician does not see any external damage but notices that many keystrokes do
not register in a word processor. The laptop works fine when the technician tests it with an external
keyboard. Which of the following actions would MOST likely resolve the issue?

● A. Disable the sticky keys feature.

● B. Clean the keyboard.

● C. Reset the BIOS settings to default.

● D. Charge the laptop.

**Answer**: B ❌ (Correct answer is B: Clean the keyboard.)

**Question 75 (Single Topic)**

An administrator is configuring a corporate-owned smartphone for a new manager. The company

requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability
to approve applications installed on the phone. Which of the following tools would BEST meet this
need?

● A. Tethering to a corporate-owned laptop

● B. WPA2-Enterprise wireless

● C. Corporate enterprise email

● D. Mobile device management

**Answer**: D ✅

**Question 76 (Single Topic)**

A user reports that printed receipts have black smudges over the entire image. The text is still
present but is very dark and sometimes illegible. Which of the following are the MOST likely cause
and solution for the printer issue?

● A. The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through
properly.

● B. The printhead is too hot. Adjust the temperature down and retry printing.

● C. The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon
paper.

● D. The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

**Answer**: A ✅
**Question 77 (Single Topic)**

A user requested upgrades to a company-issued laptop to increase its performance while working
with a large database stored on drive C:. Which of the following tasks should a systems
administrator complete to BEST meet this goal? (Choose two.)

● A. Configure RAID 1.

● B. Install a hybrid drive.

● C. Upgrade to 1GB NIC.

● D. Increase the RAM.

● E. Migrate to a SSD.

● F. Upgrade the power supply.

**Answer**: DE ✅

**Question 78 (Single Topic)**

A developer is requesting permission to utilize client-side virtualization. The developer would like to
write code in a setting isolated from other infrastructure to avoid negative impacts of experimental
code. Which of the following provides the BEST solution for the developer?

● A. Cross-platform functionality

● B. Software compatibility

● C. Test case development

● D. Sandbox environment

**Answer**: D ✅

**Question 79 (Single Topic)**

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices
the screen does not appear to be damaged. Which of the following is the MOST likely cause of the
cursor issue?

● A. The screen is physically damaged.

● B. The screen rotation is incorrect.

● C. The touch-pen battery is depleted.

● D. The screen needs to be recalibrated.

**Answer**: D ✅

**Question 80 (Single Topic)**

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal,
but when the user touches the email icon, for example, nothing happens. Which of the following is
MOST likely the cause?

● A. Digitizer issues

● B. Overheating

● C. Broken screen

● D. Malware

**Answer**: A ✅

**Question 81 (Single Topic)**

Which of the following options provides correct information about 2.4GHz and 5GHz wireless
frequencies? (Choose two.)

● A. 2.4GHz has less interference. 5GHz transmits in lower speed.

● B. 2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.

● C. 2.4GHz has a higher data rate. 5GHz has 23 channels.

● D. 2.4GHz has 11 channels. 5GHz has no data interference.

● E. 2.4GHz has a higher coverage area. 5GHz has higher bandwidth.

● F. 2.4GHz has a higher bandwidth. 5GHz has lower transmit power.

**Answer**: BC ❌ (Correct answers are B and E: 2.4GHz penetrates solid objects more effectively.
5GHz provides faster data connections and higher bandwidth.)

**Question 82 (Single Topic)**

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the
technician take FIRST?

● A. Confirm that both the current and new memory are from the same brand.

● B. Run a diagnostic test on the current memory.

● C. Verify the memory requirements of the motherboard.

● D. Connect an electrostatic discharge strap.

**Answer**: D ❌ (Correct answer is C: Verify the memory requirements of the motherboard.)

**Question 83 (Single Topic)**

A startup is looking to immediately expand its data center but does not have the personnel or space
to manage everything internally. The organization has multiple small offices and remote users with
large computational and storage-solution requirements. Funding is not an issue for the company.
Which of the following can BEST accomplish the company's goals?

● A. SaaS

● B. IaaS

● C. ISP

● D. SDN

**Answer**: B ✅

**Question 84 (Single Topic)**

A technician is configuring a new CAD workstation that has four large hard drives. The workstation
will be used to edit large, critical files, so the storage configuration should be both fast and
redundant. Which of the following RAID levels BEST meets these requirements?

● A. 0

● B. 1

● C. 5

● D. 10

**Answer**: D ✅

**Question 86 (Single Topic)**

A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or
powers off unexpectedly. All system temperatures are within normal limits. Which of the following
should the technician do NEXT?

● A. Visually inspect the motherboard capacitors.

● B. Verify all case fans are operational.

● C. Check that the BIOS version supports the installed CPU.

● D. Compare the software requirements with the installed RAM.

**Answer**: A ✅

**Question 87 (Single Topic)**

A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled
speaker that will be used for an upcoming conference call. The user was unable to direct the phone's
audio to the NFC speaker. Which of the following sequences should the help desk technician walk
the customer through to accomplish this task?
● A. Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone.
On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to
accept the connection to the speaker when the prompt is displayed on the phone's screen.

● B. Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings
menu for Connected Devices, select the Previously Connected Devices option. Select a listed device
that most closely matches the speaker. Tap to accept the connection to the speaker when the
prompt is displayed on the phone's screen.

● C. Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot
on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the
prompt is displayed on the phone's screen.

● D. Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android
phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the
speaker when the prompt is displayed on the phone's screen.

**Answer**: C ✅

**Question 88 (Single Topic)**

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been
connected. Which of the following should the technician do to configure the laptop to show both
screens?

● A. Power cycle the laptop.

● B. Plug in the monitor to the USB port.

● C. Adjust the monitor display settings.

● D. Power cycle the monitor.

**Answer**: C ✅

**Question 89 (Single Topic)**

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort

adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for
another user. The technician replaces the adapter; however, the issue persists. Which of the
following should the technician do NEXT?

● A. Use another brand of VGA to DisplayPort adapter.

● B. Research the issue further and formulate a new hypothesis to test.

● C. Ask the user additional clarifying questions regarding the issue.

● D. Document the action taken and the outcome.

**Answer**: D ❌ (Correct answer is C: Ask the user additional clarifying questions regarding the
issue.)
**Question 90 (Single Topic)**

A user on the marketing team uses various multimedia applications that consume a lot of memory.
The user needs to install more RAM to run these applications effectively. When the user opens the
computer case, the user sees four slots in two sets of colors. Which of the following memory types is
MOST likely required?

● A. Dual-channel

● B. Triple-channel

● C. Single-channel

● D. Quad-channel

● E. Error correction code RAM

**Answer**: A ✅

**Question 91 (Single Topic)**

Which of the following allows all VMs in a virtual environment to have RAM allocated for use?

● A. Measured service

● B. Containerization

● C. Synchronization

● D. Resource pooling

**Answer**: B ❌ (Correct answer is D: Resource pooling.)

**Question 92 (Single Topic)**

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

● A. 802.11a

● B. 802.11ac

● C. 802.11b

● D. 802.11g

**Answer**: A ❌ (Correct answer is B: 802.11ac.)

**Question 93 (Single Topic)**

A hardware technician is configuring a laptop, and the network administrator requires the network
settings to be static. The technician successfully pings the servers by IP address but cannot ping the
UNC path. Which of the following is the cause of this issue?
● A. Domain Name System

● B. Gateway

● C. Subnet

● D. IP address

**Answer**: B ❌ (Correct answer is A: Domain Name System.)

**Question 94 (Single Topic)**

A technician has set up a new conference room with a TV and a video soundbar. The technician
wants to test the system with a conference call. During the test, the TV speaker produces sound, but
the soundbar does not. Which of the following is the MOST likely cause of the issue?

● A. The volume on the TV needs to be turned up.

● B. The conference call needs to be unmuted for audio.

● C. An incorrect HDMI cable is being used.

● D. The TV's HDMI-ARC port is not being used.

**Answer**: B ✅

**Question 95 (Single Topic)**

A technician is setting up a projector for a videoconferencing system. When the user attempts to
connect a laptop to the system, the system displays the following error message: no source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try
NEXT?

● A. Check the bulb on the projector and replace it with a new one.

● B. Check the display settings on the computer and set them to extend/duplicate.

● C. Replace the projector with another known-good one and try again.

● D. Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

**Answer**: B ✅

**Question 96 (Single Topic)**

Which of the following is a method that can be used to securely connect a remote user's laptop to a
corporate server?

● A. WAN

● B. VPN

● C. SSL

● D. DHCP
**Answer**: A ❌ (Correct answer is B: VPN.)

**Question 97 (Single Topic)**

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions
would provide the BEST solution?

● A. Adjusting the lens

● B. Changing the filter

● C. Replacing the video cable

● D. Reseating the lamp

**Answer**: B ❌ (Correct answer is A: Adjusting the lens.)

**Question 98 (Single Topic)**

An end user discovered that the touch-screen features on a Windows device have stopped working.
Which of the following should a technician check?

● A. Performance monitor

● B. Tablet/PC settings

● C. System configuration

● D. Display settings

**Answer**: B ✅

**Question 99 (Single Topic)**

A help desk technician has been tasked with installing an IP phone in a small office with an
unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the
following is the QUICKEST way to resolve this issue?

● A. Upgrade the Ethernet cable to the latest specification.

● B. Replace the phone.

● C. Install a PoE injector.

● D. Change ports on the switch.

**Answer**: C ✅

**Question 100 (Single Topic)**

Which of the following network services allows a networked device to always be assigned the same
IP address based on the device's MAC address?

● A. DHCP

● B. LOAP

● C. UTM

● D. DNS

**Answer**: A ✅