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SME IP JD

The Field Services Engineering role involves collaborating with various teams to ensure project completion according to the Statement of Work, focusing on documentation and implementation. Key responsibilities include project coordination, engineering design interface, and mentoring field personnel, along with hands-on experience in network technologies and protocols. Candidates should have 8-10 years of relevant experience and a degree in a related field, with preferred certifications like CCNA or CCNP.

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13 views2 pages

SME IP JD

The Field Services Engineering role involves collaborating with various teams to ensure project completion according to the Statement of Work, focusing on documentation and implementation. Key responsibilities include project coordination, engineering design interface, and mentoring field personnel, along with hands-on experience in network technologies and protocols. Candidates should have 8-10 years of relevant experience and a degree in a related field, with preferred certifications like CCNA or CCNP.

Uploaded by

svr1501
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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POSITION SUMMARY: Field Services Engineering works directly with Ciena PM’s/Systems

engineering and Planning/Operation and Projects teams in customer organization to ensure the completion
of project life cycle within the described SoW, Essentially priming the Engineering Documentation,
implementation and Acceptance testing of the solution.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


• Monitor and control the coordination, planning and execution of projects, especially project
documentation including LLD, NDD, Link Diagrams and ATP documents.
• Discuss with Systems Engineer and understand the Ciena solution offered and convert the HLD to
LLD.
• Support Field Service Technicians and Site Leads in achieving or exceeding the E, F & I Services
objectives.
• Ensure all project related administrative requirements and status reports are completed in a timely
manner.
• Provide direct interface to the Customer for Engineering design (LLD, Network design, IDP, DCN
design, sync design etc).
• Make decisions that have impact on project scheduling, planning, and successful completion of
deliverables.
• Seek solutions to problems and escalates as required. Is often first point of escalation for the Field
Service Technicians and Partners.
• Uses the Statement of Work (SOW) to appropriately leverage decisions on elements of the job that
are above and beyond the scope of the project.
• Act as a mentor and share specialized expertise/support with field personnel.
• Interface with supporting groups to ensure all job-related deliverables and requirements are met.
• Provide basic status reporting for own work or that of a small team. Demonstrated ability to
multitask on multiple projects, with good time management skills and stay focused under pressure.
• Migrate customer’s existing 3rd party OEM L2/L3 traffic on CIENA devices

Required Skills:

• Hands-on experience engineering, testing or deploying networks on Ethernet-based platforms


(Ciena, Nokia/Alcatel-Lucent, Cisco, Juniper, Huawei, Nokia , Adva )
• Hands-on experience and working knowledge of provisioning of Ethernet and related technologies
(Netconf/ Yang model configuration, 3rd party Netconf browsers, Secure Zero Touch
Provisioning (SZTP), MPLS/H-VPLS, 802.1ad, 802.1ag/Y.1731 CFM, 802.1ah, G.8032,
802.1QinQ, Synch E, MEF services, RFC2544/ Y.1564 Generator & Reflector, IETF TWAMP for
L3 SLAs etc.)
• Hands on experience with IP (IPv4/IPv6 Management) and related routing protocols (OSPF, BGP
and ISIS)
• L2/L3 Technologies: MPLS Technologies (RSVP-TE, FRR, LDP, BFD), Routing Protocols (ISIS,
OSPF, BGP, Segment Routing), Carrier Ethernet (Bridging/switching, LAG, VLAN,
EOAM/CFM), L2VPN, L3VPN , BGP configuration.
• Hands-on Experience on NMS/EMS, Microservices, API , OSS will be added advantage
• Team oriented; strong inter-personal skills and ability to understand customers’ needs,
expectations and perspective.
• Hands-on Experience with Tier-1 Service Provider network on planning and implementation and
traffic migration
EDUCATION / EXPERIENCE:
• Min 8-10 years relevant industry experience
• Solid industry experience or equivalent in the areas of telecoms engineering, project management,
and customer service.
• BS/B-Tech/BE in computer science, engineering, business or related fields preferred.
• Candidates having Certifications like CCNA, CCNP, or equivalent are preferred.

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