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Module 3_Part1

The document discusses the evolution of e-business and the characteristics of digital firms, highlighting the shift from traditional to digital operations and the importance of information and communication technologies. It outlines various business models such as B2B and B2C, and emphasizes the challenges and factors affecting digital firms, including the need for effective e-commerce strategies and integration of systems. Key traits of digital firms include a flat organizational structure, paperless workflows, and a focus on customer and vendor engagement.

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sohamshetty3
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6 views14 pages

Module 3_Part1

The document discusses the evolution of e-business and the characteristics of digital firms, highlighting the shift from traditional to digital operations and the importance of information and communication technologies. It outlines various business models such as B2B and B2C, and emphasizes the challenges and factors affecting digital firms, including the need for effective e-commerce strategies and integration of systems. Key traits of digital firms include a flat organizational structure, paperless workflows, and a focus on customer and vendor engagement.

Uploaded by

sohamshetty3
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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E-Business

Dr. Anup Palsokar


Professor & Head – Computer Applications
SIES College of Management Studies
Internet Usage
Electronic business
 Around 5400 million internet users in the world
 Changing Business paradigm
 Domestic to Global
 Industry facing to knowledge based service economy
 Manual to Digital

 World as a Global village


 Rapid expansion of Information &
communication technologies.
Digital Firm
 Command Control to System Control
 Process Driven
 Flat Structure
 All business are expected through ERP, SCM
and CRM supported by Knowledge
Management (KM) Systems
Digital Firm
 Operations
 Customer identification
 Customer acquisition
 Product / Service showcase
 Order Capturing / processing / monitoring & delivery
 Financials
 After sales
Business Models
 B2B
 B2C
 B2G / G2B
 G2C / c2G
 G2G etc..
Multistage Model for E-Commerce
Challenges in E-commerce
 Define an effective E-commerce model and
strategy
 Need to change distribution systems and
business processes
 Integrate web-based order processing with
traditional systems
Digital Firms
 An information driven organisation
 Less / no paper
 Codified processes
 Minimal human intervention in executing business
processes
 ICT used as a backbone for the business
 Command Control to System Control
Managing the Digital Firm
 Standardise business processes
 Codify business processes
 Execute business processes using the best
technology available
Physical to Digital Shift
 Brings a domestic business to Global level
 Industrial manufacturing economy has moved to
knowledge based service economy
 Enterprise Resource Management has moved to
Enterprise Network Management
 Manual document driven business to automated
business process.
Traits of a Digital Firm
 Flat organisational structure
 Separate work from workplace location
 Paperless workflows
 Low overheads
 Flexible, agile and responsive process cycles
 Business processes and systems for the use of
Customers, Vendors and Business partners
Business Models of a Digital Firm

 Virtual Store
 Information Store
 Transaction Processes
 Online marketing
 Content Selling
 Online service
 Virtual communities
 E-Learning
Factors affecting Digital Firms

 Market Forces
 Technological Change
 Complex diversity of Business
 Competition
 Environment (Threat, Challenges &
Opportuinities)

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