Cisco Unified IP Phone 7975G, 7965G, 7945G,

7962G and 7942G Release Notes for Firmware

Release 8.3(2)SR1 (SCCP and SIP)

September 05, 2007

Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G or 7942G running
SCCP or SIP firmware release 8.3(2)SR1.
The SCCP version of firmware release 8.3(2)SR1 is compatible with
Cisco Unified Communications Manager releases 6.0, 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and 3.3.
The SIP version of firmware release 8.3(2)SR1 is compatible with Cisco Unified Communications
Manager releases 6.0, 5.1 and 5.0.

Note SIP firmware release 8.3(2)SR1 is designed and tested to interoperate with Cisco call control, most
notably Cisco Unified Communications Manager release 6.0. Although SIP firmware is IETF RFC 3261
compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.

Contents
These release notes provide the following information. You might need to notify your users about some
of the information provided in this document.
• Related Documentation, page 2
• Installation Notes, page 2
• Caveats, page 5
• Obtaining Documentation, Obtaining Support, and Security Guidelines, page 9

Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
© 2007 Cisco Systems, Inc. All rights reserved.
 Related Documentation

Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and
Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications
specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other
publications that are specific to your Cisco Unified Communications Manager release. Navigate from
the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Installation Notes
This section contains these topics:
• Installing Firmware Release 8.3(2)SR1 for SCCP, page 2
• Installing Firmware Release 8.3(2)SR1 for SIP, page 4

Installing Firmware Release 8.3(2)SR1 for SCCP

This section describes how to install firmware release 8.3(2)SR1 for SCCP.

Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion
module to firmware release S00105000300 before using the phone to support relevant 8.3(2)SR1
features on your expansion module.
To download and install the firmware, follow these steps:

Procedure

Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the
following hyperlinks and follow the prompts:
• For Cisco Unified Communications Manager 4.3 and earlier:
cmterm-7914-sccp.5-0-3.exe

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 Installation Notes

• For Cisco Unified Communications Manager 5.0 and later:

cmterm-7914-sccp.5-0-3.cop
Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to
download the Readme file, which contains installation instructions for the corresponding firmware:
cmterm-7914-sccp.5-0-3.readme

Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G or 7942G with
Cisco Unified Communications Manager release 3.3 or later, you must install the latest firmware on all
Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:

Procedure

Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2 To download the firmware for Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G or 7942G, click
one of the following hyperlinks and follow the prompts:
• For Cisco Unified Communications Manager 4.3 and earlier:
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-3-2sr1.exe
Cisco Unified IP Phone 7965 and 7945G:
cmterm-7945_7965-sccp.8-3-2sr1.exe
Cisco Unified IP Phone 7962 and 7942:
cmterm-7942_7962-sccp.8-3-2sr1.exe
• For Cisco Unified Communications Manager 5.0 to 5.0(3):
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-3-2sr1.cop
Cisco Unified IP Phone 7965 and 7945G:
cmterm-7945_7965-sccp.8-3-2sr1.cop
Cisco Unified IP Phone 7962 and 7942:
cmterm-7942_7962-sccp.8-3-2sr1.cop
• For Cisco Unified Communications Manager 5.0(4) and higher:
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-3-2sr1.cop.sgn
Cisco Unified IP Phone 7965 and 7945G:
cmterm-7945_7965-sccp.8-3-2sr1.cop.sgn
Cisco Unified IP Phone 7962 and 7942:
cmterm-7942_7962-sccp.8-3-2sr1.cop.sgn

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 Installation Notes

Note CUCM versions 5.1(1) and higher require signed cop files.

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to
download the Readme file, which contains installation instructions for the corresponding firmware:
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-3-2sr1-readme.htm
Cisco Unified IP Phone 7965 and 7945G:
cmterm-7942_7962-sccp.8-3-2sr1-readme.htm
Cisco Unified IP Phone 7962 and 7942:
cmterm-7945_7965-sccp.8-3-2sr1-readme.htm
Step 4 Follow the instructions in the Readme file to install the firmware.

Installing Firmware Release 8.3(2)SR1 for SIP

This section describes how to install firmware release 8.3(2)SR1 for SIP. The SIP version is compatible
with Cisco Unified Communications Manager releases 6.0, 5.1 and 5.0.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G or 7942G with
Cisco Unified Communications Manager 5.0 or later, you must install the latest firmware on all
Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:

Procedure

Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2 Double-click the following hyperlink, and follow the prompts to download the appropriate firmware for
the phone model:
Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-3-2sr1.cop.sgn
Cisco Unified IP Phone 7965 and 7945G:
cmterm-7945_7965-sip.8-3-2sr1.cop.sgn
Cisco Unified IP Phone 7962 and 7942:
cmterm-7942_7962-sip.8-3-2sr1.cop.sgn

Note CUCM versions 5.1(1) and higher require signed cop files.

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 Caveats

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to
download the Readme file, which contains installation instructions for the corresponding firmware:
Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-3-2sr1-readme.htm
Cisco Unified IP Phone 7965 and 7945G:
cmterm-7942_7962-sip.8-3-2sr1-readme.htm
Cisco Unified IP Phone 7962 and 7942:
cmterm-7945_7965-sip.8-3-2sr1-readme.htm
Step 4 Follow the instructions in the Readme file to install the firmware.

Caveats
This section contains these topics:
• Using Bug Toolkit, page 5
• Open Caveats, page 6
• Resolved Caveats, page 8

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions
of:
• All severity level 1 or 2 bugs.
• Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
• Internet connection
• Web browser
• Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:

Procedure

Step 1 To access the Bug Toolkit, go to

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log on with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the “Search for bug ID”
field, then click Go.

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 Caveats

Open Caveats
This section contains these topics:
• Open SCCP Caveats, page 6
• Open SCCP and SIP Caveats, page 6
• Open SIP Caveats, page 8

Open SCCP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7975G, 7965G,
7945G, 7962G and 7942G using the SCCP version of firmware release 8.3(2)SR1.
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that
were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit
as described in the “Using Bug Toolkit” section on page 5.

Table 1 Open SCCP Caveats for the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G

Identifier Headline and Bug Toolkit Link

CSCsi27220 Cisco Unified IP Phone SCCP client will drop or ringout for three minutes after attempt to barge
Cisco Unified IP Phone 7960G
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsi27220
CSCsk22794 Cisco Unified IP Phone reports 0.0.0.0 as its IP address in Signaling Connection Control Part
(SCCP) register message
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsk22794

Open SCCP and SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7975G, 7965G,
7945G, 7962G and 7942G using the SCCP and SIP versions of firmware release 8.3(2)SR1.
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that
were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit
as described in the “Using Bug Toolkit” section on page 5.

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 Caveats

Table 2 Open SCCP and SIP Caveats for the Cisco Unified IP Phone 7975G, 7965G, 7945G,
7962G and 7942G

Identifier Headline and Bug Toolkit

CSCsh34483 Cisco Unified IP Phone exhibits kernel bugtraps in various forms
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsh34483
CSCsi31712 With Silence Suppression enabled, host sends Service ID (SID) frame with an incorrect value of
zero
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsi31712
CSCsi48807 Noise Reduction is too aggressive between Cisco Unified IP Phones.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsi48807
CSCsi82060 Cisco Unified IP Phone Fast Dials selection and action causes extra directory number digit
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsi82060
CSCsj13288 Cisco Unified IP Phone in Arabic locale should not display URL from bottom to top
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsj13288
CSCsj14629 Incorrect display of call log with embedded English Caller ID
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsj14629
CSCsj14759 Incorrect display of Arabic and English letters
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsj14759
CSCsj41419 In Arabic local the Cisco Unified IP Phone displays character 'i' the same as 'l'
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsj41419
CSCsj63170 Cisco Unified IP Phones are unable to cancel Auto Dial
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsj63170
CSCsj83690 Characters are displayed incorrectly following a directory search
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsj83690
CSCsj90404 Cisco Unified IP Phone is set to incorrect DiffServ Code Point (DCSP) value for Transport Layer
Security (TLS) encrypted packets
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsj90404
CSCsj94189 Parameter mismatch in function call ‘adjustPcmVolume()’
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsj94189

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 Caveats

Table 2 Open SCCP and SIP Caveats for the Cisco Unified IP Phone 7975G, 7965G, 7945G,
7962G and 7942G (continued)

Identifier Headline and Bug Toolkit

CSCsk10646 Cisco Unified IP Phone does not unregister from primary Cisco Unified Communications Manager
when failover to backup server
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsk10646
CSCsk11000 Span CDP packet from Cisco Unified IP Phone network side to PC side shows incorrect checksum
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsk11000
CSCsk12218 Directory object only supports 32-character name
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsk12218
CSCsk18165 Mid-call re-invite Session Definition Protocol (SDP) is incorrect
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsk18165
CSCsk23216 Cisco Unified IP Phone Services uses same source port number in the short term
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsk23216

Open SIP Caveats

Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7975G, 7965G,
7945G, 7962G and 7942G using the SIP version of firmware release 8.3(2)SR1.
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that
were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit
as described in the “Using Bug Toolkit” section on page 5.

Table 3 Open SIP Caveats for the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G

Identifier Headline and Bug Toolkit

CSCsi52016 Cisco Unified IP Phone (SIP) fallback to Survivable Remote Site Telephony (SRST) is delayed due to
‘CheckSource() failed’ error
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugI
d=CSCsi52016

Resolved Caveats
Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7975G, 7965G,
7945G, 7962G and 7942G using the SCCP and SIP versions of firmware release 8.3(2)SR1.

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 Obtaining Documentation, Obtaining Support, and Security Guidelines

For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that
were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug
Toolkit as described in the “Using Bug Toolkit” section on page 5.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G

Identifier Headline and BugToolkit Link

CSCsh86422 Calls transitioning to Offhook state need to take focus
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsh86422
CSCsj58806 Cisco Unified IP Phone update is needed for New Zealand Daylight Savings Time (DST) changes
in year 2007
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&b
ugId=CSCsj58806

Obtaining Documentation, Obtaining Support, and Security

Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly
What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to [email protected].

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 Obtaining Documentation, Obtaining Support, and Security Guidelines

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