SAP Business AI

Revolutionary technology. Real-world

results.

Quick Guide for Faculties & Students

SAP University Alliances
Content

What is SAP Business AI?

Why is it important?

Customer stories

Quick start: learning journey

Helpful resources
 Discover more by exploring clickable headings

What is AI?
Types of AI, programming, and machine learning
Artificial Intelligence (AI)
is a system that is able to perceive its Traditional AI
environment and take actions to refers to AI systems that can perform specific tasks by following predetermined
rules or algorithms. They are primarily rule-based systems that can't learn from
maximize the chance of successfully data or improve over time.
achieving its goals as well as interpret and
analyze data in such a way that it learns
and adapts as it goes. Machine learning
enables a system to learn from data rather than through explicit programming.
Learn more about AI
It is the process where a computer program can adapt to and learn from new
data independently, resulting in the discovery of trends and insights.

Benefits of AI Conversational AI
ü Business-wide resilience enables machines to understand and respond to human language in a human-
like manner. It is used to create interactive systems that can engage in human-
ü Better customer service like dialogue

ü Confident decision-making
ü Relevant products and services Generative AI
refers to artificial intelligence models designed to generate new content in the
ü Engaged workforces form of written text, audio, images, or videos. It is a deep learning that uses
foundation models such as large language models (LLMs). However, unlike
traditional machine learning, generative AI not only learns from data but also
creates new data instances that mimic the properties of the input data.
SAP Business AI
portfolio of solutions that enable to automate
routine tasks, centralize complex processes,
and improve operational efficiency across all
lines of business, from customer experience,
manufacturing, and supply chain to finance,
procurement, and HR.

Main benefits of SAP Business AI:

ü Relevant
Designed with the business context in mind
Business AI overview Introduction to SAP's AI Portfolio
ü Reliable
Trained on the industry and company data See how you can benefit from SAP Business AI built into your
ü Responsible core business processes — connecting finance, supply chain,
Built on leading ethics and data privacy standards procurement, sales, marketing, human resources, and IT.
 SAP Business AI approach
SAP Business AI infused across the SAP product portfolio

AI Foundation on SAP BTP Embedded AI capabilities Joule

SAP BTP as the enabler for the Business Processes Solution Areas SAP BTP A digital assistant that provides
development of Generative AI- AI optimization based on Business capabilities in every AI infused in all intelligent insights and fast business
powered business applications unique business data and solution powered by AI to components, from code outcomes offered with seamless user
across our ecosystem. business process context. enable new business models. development to analytics. experience across the entire portfolio.
 AI Foundation on SAP Business Technology Platform

AI Foundation is SAP’s all-in-one AI toolkit, offering developers AI that’s

ready-to-use, customizable, grounded in business data, and supported by
leading generative AI foundation models. AI models pretrained
on business-relevant
Access and extend data to extend your own
with generative AI built applications, covering a
upon leading foundation AI Foundation wide range of business
models, and orchestrate on Business Technology Platform
use cases.
multiple large language AI Services
models (LLMs) from one
central location. Document Processing Recommendation Machine Translation

Generative AI-based code

development using Joule Create, train, evaluate, and
copilot. publishing AI models
Toolset Trust&Control Access Training Inference
from scratch.

Vector Engine

Data Management By fine-tuning large

language models with
Enhance AI model training anonymized data and
with your unique business Foundation Models creating proprietary
data and context. Built by SAP Hosted Remote Fine-tuned foundation models, SAP
enhances business
context predictions and
Lifecycle improves processes in
Management areas like finance, sales,
and supply chain.
 Discover more by exploring clickable headings

Explore AI across the business

Industry AI

ERP and Finance Supply Chain Procurement

• Reduce days sales outstanding with • Predict customer demand and rapidly • Simplify buying while staying compliant
intelligent invoice matching adjust to change with on-screen recommendations
• Simplify error resolution with intelligent • Improve QA with AI-enabled visual • Streamline data extraction, minimize
guidance inspection and anomaly detection errors, and reduce manual effort
• Guard against fraud with AI-assisted • Mitigate risk with preventive maintenance • Receive data-driven, prescriptive
anomaly detection guidance guidance at critical decision points
• Simplify financial close with intelligent • Increase production efficiency with • Create sourcing projects and events
intracompany reconciliation intelligent auto-dispatching intuitively based on past successes

Human Resources Sales and Marketing IT and Platform

• Grow your employees’ skills and careers • Personalize product recommendations • Build AI into your SAP applications with
with personalized recommendations across marketing channels a library of pretrained models
• Optimize workforce planning with • Predict customer behavior and minimize • Manage the AI model lifecycle in one
intelligent staffing analysis customer churn central place
• Identify highly qualified talent and match • Increase deal size with up-sell and pricing • Deploy and run AI models at scale
them to opportunities recommendations without compromising data privacy
• Enhance the employee experience with a • Guide your salesforce to the opportunities • Explore relationships in your data set
digital assistant with the highest close potential and predict future events
 Read: Joule to Integrate with
Generative AI: Introducing Joule Microsoft Copilot for a Unified
The AI copilot that truly understands your business. Work Experience

Joule is the generative AI assistant, revolutionizes how

you interact with SAP business systems. Joule acts as a
work copilot across SAP business applications. Faster work
Streamline tasks with an AI assistant that
knows your unique role and acts as your
Tap here to know more
work copilot across SAP applications.

Smarter insights
Get quick answers and smart insights on-
How to use Joule? demand, facilitating faster decision-
making without bottlenecks.
Simply ask a question or frame a problem
in plain language and receive intelligent
answers drawn from the wealth of business Better outcomes
data across the SAP portfolio and third- Just ask and get tailored content to
party sources, retaining context. jumpstart your work, like generating job
descriptions, receiving coding assistance,
Where can I find Joule? and more.

Watch a preview
Joule will be embedded throughout Full control
SAP’s cloud enterprise portfolio, Maintain full control over decision-making
delivering proactive and contextualized and your data privacy while accessing
Joule is integrated directly into SAP S/4HANA Cloud
insights from across the breadth and depth generative AI in a safe environment.
Public Edition as an Intelligent Enterprise assistant.
of SAP solutions and third-party sources.
 Discover where Joule is currently available *Discover more by exploring clickable headings

Solution Description Availability**

Generative AI enhances business Solution
SAP Ariba Category Transform the sourcing events process with AI guidance
adaptability for delivering real-world Management* from Joule.
Available

results – whether it’s turning rigid Customer Data Utilize natural language and generative AI to effortlessly
Available
Platform create journeys, segments, and indicators.
processes into perceptive workflows,
Save time and improve efficiency by streamlining and
fragile supply chains into proactive SAP SuccessFactors
automating HR processes.
Available
ecosystems, or generic interactions Access insights on demand, generate more accurate
into personalized experiences. SAP Analytics Cloud plans, and make faster, fact-based decisions to drive Available
planning and analytics success.
Use AI to generate code and app logic from natural
It is now SAP Build Code
language descriptions.
Available

integrated with Gain insights into business objects and navigate to

13 SAP SAP S/4HANA Cloud applications spanning sales, finance, professional
services, and procurement.
Available

applications Simplify the SAP BTP admin experience and increase

out-of-the-box SAP BTP Cockpit the productivity of SAP BTP application developers, Available
administrators or integration developers.

SAP Integration Suit Move faster with an AI-assisted Web interface. Available

Supports natural language requests to generate

Discover SAP Business AI: SAP Signavio process models in addition to the manual process Available
Release Highlights editor.
**This is the current state of availability and may be changed by SAP at any time And many more….
 SAP AI Ethics: Trusted and responsible AI

1. Driven by our values. 5. Quality and safety standards. “The dynamic developments in
the #GenerativeAI space have made it very
SAP remains true to the human rights As with any of our products, SAP AI software is
commitment statement, the UN guiding principles subject to our quality assurance process. clear that we urgently need international
on business and human rights, laws, and widely rules and guidelines for AI. This is a belief
accepted international norms. shared by politicians, scientists, developers,
6. Data protection and privacy. and users alike. Governments and
2. Design for people. Data protection and privacy are at the core of companies worldwide have the responsibility
SAP strives to create AI software that are every product and service, clearly communicated to minimize risks.”
inclusive and that seek to empower and augment through usage transparency and alignment with
the talents of our diverse usership by providing regulations.
human-centered user experiences. Christian Klein
CEO & Member of the Executive
7. Societal challenges. Board of SAP
3. Business beyond bias.
SAP recognizes emerging societal challenges
SAP prioritizes countering bias and assisting and aim to actively contribute through
customers in utilizing AI to develop diverse and engagement with the AI Ethics Advisory Panel
impartial products. and partnerships.

4. Transparency and integrity. SAP is adopting the 10 guiding principles of the

Learn more UNESCO Recommendation on the Ethics of
SAP systems adhere to defined standards Artificial Intelligence, which aim to ensure that AI
aligned with technical proficiency and intended technologies are developed and used in ways that
use, ensuring transparent communication. Read respect human rights, promote fairness and
more here. contribute to sustainable development.

Learn more
 Why use SAP Business AI?

SAP skills are in demand: According to OECD report, white collar

Business AI use
foundation models 87% of global trading volume is occupations requiring high levels of
tailored to business generated by SAP customers formal education now tend to have the
context and fine-tuned highest exposure to AI.
87
on anonymized SAP These occupations include:
data.
1 Business Professionals

OECD in its report “Artificial 2 Managers

WIDESPREAD ADOPTION, DESPITE EARLY DAYS Intelligence and Employment”
states that: 3 Science Professionals
companies globally are using
1/3 Generative AI regularly in at least
one business function
“The adoption of AI may
increase labour market
4 Engineering Professionals

5 Legal Professionals
organizations will increase their disparities between
40% investment in AI overall because
of advances in Generative AI
workers who have the
skills to use AI
6 Social Professionals

effectively and those 7 Cultural Professionals

60% organizations with AI adoption are

using Generative AI
who do not.”
 Customer story NA

Goal: Why SAP?

Team Liquid: Building a winning Offers generative AI technology to
to harness artificial intelligence to help to simulate and
esports team to compete strategize for League of Legends draft scenarios. process data and mimic
opposing esports team behavior,
successfully using SAP Business AI alongside an intelligent draft bot
that provides relevant draft
recommendations.
Before: Challenges and Opportunities
• Choose the right five champions from a pool of 166 players 80%
• Evaluate the strengths and weaknesses of the potential draft Increased productivity
choices of the opposing team to help select the champions in preparing the draft
most likely to win
445 quadrillion
• Make drafting decisions quickly, with a selection window of
Possible options for team
just 27 seconds for each champion
selection

Each match is unique, and we have to be ready SAP Business AI

for every situation. The new AI-based draft bot
trainer based on SAP Business AI opens up a whole
new realm of possibilities for our preparations and
After: Value-Driven Results
allows us to train and simulate drafts in real time. • Reduced workload in preparing for the draft
New insights bring us a step closer to choosing the • Ability to develop new strategies based on what-if analyses Team Liquid
best possible draft – every time. and simulations Santa Monica, California, USA
www.teamliquid.com
• Improved draft decision-making, with teams choosing
Haitham Algbory, Head of Analytics and Data champions that are better matched with their opponents and Industry: Media, sports, and
League of Legends, Team Liquid Entertainment
have a better chance of beating the competition
Products and Services:
Professional esports team
Click here to learn more
Employees: 154
 Customer story Europe

How Does Enhancing an IT Goal: Why SAP?

Guidance and support from SAP®
Landscape with AI-Based Harness the power of artificial intelligence and machine learning
Services, self-learning functionality
to enable automated matching of unallocated payments
Technology Enable More based on machine learning and
artificial intelligence, and alignment
Efficiency and Speed in Finance? Before: Challenges and Opportunities with the accounting system
environment that is based on the
• Invoice and payment matching processes characterized by
“SAP Cash Application offers the potential to SAP ERP application
large transaction volumes and complexity, given country-
transform the way we manage unallocated specific payment behaviors 58%
payments, helping our accounting teams work more Of unallocated invoices forwarded to
• Repetitive, manual work to clarify the correct customer
efficiently and save time that can be spent on SAP Cash Application for clarification
accounts for unallocated payments
higher-value tasks. The users are very impressed successfully processed, prior to any
with the application and are actively asking for it.” • Despite effective payment allocation rules, a lot of capacity AI learning cycle
tied up due to high volumes and manual effort
5-10 Minutes
Michael Hermann, Head of Business Solutions, Saved for each invoice that is
Mercedes-Benz Mobility AG processed automatically on average
SAP Cash Application

After: Value-Driven Results

• Significant increase in the number of payments that can be
automatically allocated to customer accounts Mercedes-Benz Mobility AG
Stuttgart, Germany
• Faster, more-efficient processing of unallocated payments
www.mercedes-benz-mobility.com
Click here to learn more • High expectation of further automation following additional
Industry: Banking
AI learning cycles
Products and Services:
• More time for accounting teams to spend on high-value, Finance, leasing, and insurance for vehicles
strategic tasks
Employees: 9,531
• Planned rollout of SAP Cash Application across European Revenue: €27.9 billion
countries
Get started with SAP Business AI
Build intelligence to analyze smarter and automate faster
Here's what you will learn

Learn how to deliver a first- • Automate routine tasks • Finance AI • Sales and Marketing AI
class user experience by
• Centralize complex processes • Supply Chain AI • IT and platform AI
enhancing technologies for
machine learning, natural • Improve operational efficiency • Procurement AI • Security in SAP Build Work Zone
language processing, computer across all lines of business • Human Resources AI • Connect your chatbot to
vision, and robotics capabilities communication channels

SAP Business AI
Discover Explore Academic Deep Dive Certification
Learning Pathway
● Experience SAP ● Microlearnings ● SAP AI and Machine Tutorials for developers ● SAP Certified Associate
Business AI ● Use cases (free tier) Learning Community – SAP Generative AI
Aspiring ● SAP AI Core
● Listen to podcast Developer
Developers & episodes: 1, 20, 101, ● Meet Joule the AI ● Regional Academic ● SAP AI Launchpad
Business Users 104, more Copilot Conferences*
● SAP AI Services
● Exploring the SAP
Business AI Portfolio ● SAP AI Core service on
SAP BTP
● Navigating LLM
Fundamentals and ● Applying AI-powered
Techniques Analytics in SAC
● Solving Business
Problems using Prompts
and LLMs in SAP’s
Free online courses (SAP Learning) Demo / free trials Events* Generative AI Hub
Additional resources Certification Available for a fee Sustainability module
*These resources are available for SAP University Alliances member institutions. Contact your local University/Academic Competence Center
or your country manager to get started with teaching. If you are unsure who that is, please contact our team at [email protected].
Updated Jan. 2025
Helpful resources

Explore SAP Business AI

Preview SAP Generative AI

Meet Joule

Learn more about it on SAP Learning

Join the SAP Business AI community

Explore more AI solutions on SAP BTP

Visit SAP University Alliances website

Join SAP University Alliances community

Have fun exploring!
Your SAP University Alliances team
Email: [email protected]