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Organizational Communication
Second Edition
Dennis:
Tim:
To Sophia Hinojosa
A Critical Introduction
Second Edition
Dennis K. Mumby
University of North Carolina at
Chapel Hill
Timothy R. Kuhn
University of Colorado Boulder
FOR INFORMATION:
E-mail: [email protected]
1 Oliver’s Yard
55 City Road
United Kingdom
Mathura Road
India
Singapore 049483
It’s been quite a while (decades, in fact) since we were students, taking
the sort of course you’re in now. And though our memories of those days
may be a little fuzzy, we recall never really liking the textbooks we were
assigned. They were dry and uninteresting attempts to capture large
bodies of theory and research, which reduced the complex scholarly
literature into lists that we had to regurgitate on exams. As professors,
those frustrations grew only stronger. Although there are several terrific
organizational communication textbooks (a few of them written by
scholars we deeply respect), finding a textbook that fits with the way we
approach this course proved challenging. Specifically, the typical
textbook is written as if from nowhere. It’s hard to tell from reading the
book if the author has a particular perspective or set of assumptions that
he or she brings to the study of the topic. In other words, most textbooks
read as though they’re offering an objective, authoritative account of a
particular body of knowledge; the author’s voice almost never appears.
But the truth is that every theory and every program of research you’ve
ever read about in your college career operates according to a set of
principles—a perspective, if you like—that shapes the very nature of the
knowledge claims made by that research.
Now this does not mean that all research is biased in the sense of simply
being the expression of a researcher’s opinions and prejudices; all good
research is rigorous and systematic in its exploration of the world around
us. Rather, all researchers are trained according to the principles and
assumptions of a particular academic community (of which there are
many), and academic communities differ in their beliefs about what
makes good research. That’s why there are debates in all fields of
research. Sometimes those debates are over facts (this or that is or isn’t
true), but more often those debates are really about what assumptions
and theoretical perspectives provide the most useful and insightful way
to study a particular phenomenon.
As you can probably see, we’re not going to try to overview, in objective
fashion, the many perspectives and stances characterizing the
organizational communication field over its history. Our interpretation of
the literature, as well as our selection of which literature to include, is
shaped by our shared critical orientation. We describe what that means in
Chapter 2, but here we should position ourselves: We should address
what brought us to this field and how our experiences shape the critical
stance from which this book is written. How we got here matters.
For the past 30 years or so Dennis has been writing about organizations
from what can broadly be described as a critical perspective. But he
didn’t start out as an organizational communication scholar. In the late
1970s as an undergraduate at Sheffield Hallam University, Dennis
pursued a BA in communication studies—the first such degree of its kind
in the United Kingdom. There, exposed to the cultural studies
perspective that we’ll discuss in Chapter 2, Dennis developed a strong
interest in how communication and power work in the context of
everyday life. How does communication shape people’s realities, and
how do some people or groups have more influence over the shaping of
reality than others? As an undergraduate, Dennis had never heard of
organizational communication, but when he moved to the United States
to pursue a PhD, he discovered that some scholars were beginning to
think about how we could study organizations as important sites of
power and control that shape societal meanings and human identities in
significant ways. Thus, he realized that he could apply his broad-based
interest in communication and power to an important social context—the
organization. Over 35 years later, he still finds organizations endlessly
fascinating as communication contexts for examining how people’s
social realities of identities are shaped. Thus, Dennis is less interested in
things such as how efficient organizations are (a perspective that some
researchers would take) and more interested in how they function as
communication phenomena that have a profound—sometimes good,
sometimes bad—impact on who we are as people. We spend almost all
our time in organizations of one kind or another, and certainly our entire
work lives are spent as members of organizations, so it’s extremely
important to understand the implications of our organizational society of
various kinds for who we are as people.
For Tim, the path was a little different. He traces his early interest in
organizational communication to conversations around his family’s
dinner table, when his father would regale the family with stories of the
workplace that day. As a mid-level manager in charge of juice production
for a well-known health products company, he regularly complained
about the managers above him, who were inevitably shortsighted and
petty. During Tim’s senior year of high school, his father was fired from
that job, and the conversations around the dinner table made it clear that
Dad’s strong distrust of (and lack of respect for) authority was at the root
of his firing. When the same thing happened at two similar positions
over the next few years, questions of power and identity in the workplace
became fascinating. Around the same time that his father lost his job, his
mother resumed her career as a kindergarten teacher (until then, Tim’s
mother was a homemaker—an occupation that, sadly, rarely registers as
“work”). The amount of effort she devoted to her classroom was
astounding. She worked late into the evening, almost every evening,
commenting on students’ work, creating lesson plans, and producing
materials for the classroom. She earned a fraction of the salary Tim’s
father did for work that seemed even more important and didn’t seem to
deal with the same shortsighted managers as her husband did, and her
passion extended the workday well past when he had finished. A
different set of questions about power, identity, and the workplace
entered Tim’s mind. He didn’t know it then, but the seeds were planted
for understanding organizations, and organizing processes, as shot
through with power; he also started wondering about how workers’ (i.e.,
his parents’) identities were constructed so differently and how those
identities produced rather different outcomes. He eventually came
around to seeing communication processes as key to establishing (and
displaying and modifying) identities, coordinating with others,
negotiating authority, and enacting resistance—and his research has
revolved around how communication constitutes the very organizations
in which those processes are accomplished.
Overview of the Book
But what does this have to do with writing a textbook? We believe that a
textbook should not only adequately reflect the breadth of different
perspectives in a field, but it should also adopt its own perspective from
which a field is studied. It makes no sense that an author should have to
check his or her theoretical perspective at the door when he or she
becomes a textbook author—the pretense of neutrality and objectivity we
mentioned above. In fact, from a student perspective, reading a textbook
that’s explicit about its theoretical orientation makes for a much richer
educational experience. It’s hard to engage in an argument with someone
when that person refuses to state his or her position; when you know
where someone is coming from, you are better able to engage with his or
her reasoning, as well as articulate your own perspective. Dialogue is
possible!
So it’s important to us that you know up front who you’re dealing with
here.
Furthermore, the way we’ve structured this textbook does not mean that
it is only about the critical perspective. In some ways it is a “traditional”
textbook in its coverage of the major research traditions that have
developed in the field over the past 100 years. The difference from other
textbooks lies in our use of the critical perspective as the lens through
which we examine these traditions. Thus, the critical perspective gives us
a particular—and powerful—way of understanding both organizational
life and the theories and research programs that have been developed to
understand it. So as you are reading this book, keep reminding yourself
“These guys are working from the perspective of critical theory—how
does that shape the way they think about organizations? What
conclusions does it lead them to, and how might other assumptions lead
in different directions?” Also ask yourself “When do I agree with Dennis
and Tim, and when do I disagree with them? Why do I agree or disagree,
where did my own beliefs come from, and what does that tell me about
my own view of the world?”
ASSUMPTION.
BY J. RAWSON LUMBY,
GEORGE H. McKNIGHT.
Published for
by the
Bungay, Suffolk.
CONTENTS.
All sections except the general Preface and the Glossary are in separate files,
one for each text.
page
preface vi
introduction vii
trentham ms 71
ms. cott. vitell. d. iii 74, 84
cambridge ms. gg. 4. 27. 2 80
the assumption of our lady, from three mss.:
ABBREVIATIONS.
Add. Brit. Mus. Add. MS. of Ass.
Ass. Assumption of our Lady.
C. Cambridge Univ. MS. Gg. 4. 27. 2. of King Horn and Assumption.
Cott. Cottonian MS. of Floriz and Bl.
F. & B. Floriz and Blancheflur.
H. Harleian MSS. of King Horn and of Assumption.
KH. King Horn.
L. Laud Misc. MS. 108 of King Horn.
OE. Old English.
OF. Old French.
T. Trentham MS. of Floriz and Bl.
V. Cottonian MS. of Floriz and Bl.
Yogh ȝ and thorn þ are alphabetized as “g” and “t”. I and J are
alphabetized together. U/V as a vowel is alphabetized before V as a
consonant.
a b c d e f g h i l m
n o p q r s t u v w y
Babylon, dat. F. & B. 147 T; Babyloyn, 190 T, 191 T; -loigne, 119 C.; babyloyne,
147 T, 191 T; Babyloyne, 153 T; Babilloine, 172 C.; Babiloyne, 181 Cott.;
Babilloigne, 120, 129 C.; Babilloine, 129 C, etc. French version has Babiloine,
406, 505, etc.
bale, sb. bale, calamity, F. & B. 821 C. OE. bealu.
barbecan, sb. outer work of a fortress, F. & B. 207 C. OF. barbecane.
barm, sb. lap, bosom; in bearme, KH. 752. OE. bearm.
barnage, sb. baronage, F. & B. 639 C. OF. baronage.
bede, sb. prayer, Ass. 89 C, 95 Add., 332 H, 486 Add. etc. OE. bēd.
bede, v. present, offer; infin., KH. 492; 2 pl. pres., KH. 977 C L. OE. bēodan.
beien, v. buy; 3 s. pret. boȝte, KH. 1442 C. abeie, v. atone for, expiate; infin. abeie
C; abeye L, KH. 116; abugge C H; abygge L 1155; 3 s. pret. aboute L; abohte
H, KH. 1493. OE. bycgan.
belamy, sb. good friend, F. & B. 633 C. OF. bel ami.
belde, see bolde.
belete, see leten.
bemeneþ, see bimene.
bene, sb. petition, KH. 590 C L. OE. bēn.
beode, v. offer; infin., F. & B. 369 C.; 3 s. pret. bed, F. & B. 733 C. OE. bēodan.
Berild, byrild, beryld, Byryld, KH. 816, 817, 825, 837, 845, 877, 878.
berwe, v. protect; infin., KH. 980 L. OE. beorgan.
beyne, num. both, KH. 949 H. OE. bēgen.
bi, by, prep. by, along, in, KH. 5, 20, etc. OE. be.
bicolwede, see colwen.
bidde, v. pray, beg; infin. bidde, bydde, KH. 1263; 1 s. pres. bidde, Ass. 135 C,
143 Add.; bid, 170 C; 3 s. pres. biddeþ, F. & B. 588 C.; byddeþ, F. & B. 1081 T;
3 s. pret. bad, bed, KH. 85, 1272; bad, badde, Ass. 90 C, 95 Add., 329, C; pp.
ibede, F. & B. 579 C.; ybede, 859 T. OE. biddan.
bide, abide, v. (1) wait, (2) expect, (3) wait for, KH. 910, 1099, 1564. OE. ābīdan.
bidene, by dene, adv. at once, F. & B. 60 T, Ass. 347 Add.
bihelde, biholde, v. look on, behold, F. & B. 102 Cott., KH 639. OE. bihealdan.
biheue, adj. profitable, Ass. 676 Add. OE. behēfe.
bihoten, v. promise; 3 s. pret. bihet, KH. 500. OE. hātan.
biknewe, pp., see knowe.
bileue, see leue.
biliue, bliue, adv. quickly, KH. 350 L, 502 C, 771 C, 1042 C; blyue, Ass. 776 Add.
OE. bī līfe.
bimene, v. bemoan, lament; infin., F. & B. 72 Cott.; 3 s. pres. bemeneþ, F. & B.
957 T. OE. bimǣnan.
binom, 3 s. pret. took away from, F. & B. 112 Cott.; pp. binomen, benome, Ass.
271 A, 273 C. OE. biniman.
birine, see reyne.
bisemen, v. befit, beseem; 3 s. pres. bisemeþ C, byseme L, bysemeþ H, KH. 518.
Icel. sǣma.
bispac, see speke.
biswike, see swike.
bite, infin. bite, partake of as food, KH. 1211 L, H. OE. bītan.
biteche, 1 s. pres. entrust, KH. 613 L, H. OE. tǣcan.
bitide, see tide.
biþinne, prep. within, KH. 1122 C, 1387 C.
bitwexe, prep. between, KH. 454 C. OE. betweox, betwux.
biwente, see wende.
biwreien, see wreien.
Blancheflour, Blauncheflur, etc., nom. 18 T, 46 T, 22 V, 34 V; dat. 20 T, 22 T, 36 T,
58 T, 114 T, 122 T, 34, 46, 48, 64, 96, 102, 112 etc., C. Fr. Blanceflors,
Blanceflor.
blenche, infin. overturn, KH. 1525 C L; ouerblenche, 1525 H. OE. blencan.
blesse, infin. bless, KH. 17 L H. OE. bletsian.
blessing, sb. blessing, KH. 170 C. OE. bletsung.
blethelyche, adv. blithely. OE. blīðelīce.
ble[y]ne, sb. whale, KH. 727 L. OF. baleine.
bliþe, blyþe, adj. blithe, KH. 1, 141, etc.
blynne, see linnen.
bode, dat. sing. message, Ass. 146 C; accus. bodes, Ass. 126 Add. OE. bod.
bold, bald, baud, adj. bold; sing. KH. 96; pl. belde, bolde, KH. 640. OE. beald.
bone, sb. prayer, boon, Ass. 522 H, 27 C, 329 C, 441 C. ON. bōn.
boneyres, adj. devoted, good looking, debonair, KH. 968 L. OF. bonaire.
bord, sb. (ship) board; dat. sing. borde, KH. 119, 123.
bord, sb. table, F. & B. 103 C, KH. 269, 1605.
bote, sb. remedy, redress, F. & B. 821 C. OE. bōt.
bote, KH. 1364 L; v. baddest, or scribal error.
bote, see bute.
braide, breide, 3 s. pret. draw, brandish, F. & B. 289 T, 1014 T. OE. brægd.
breche, dat. sing. breeches, F. & B. 258 C. OE. brēc.
breme, adj. valiant, spirited, famous, F. & B. 792 C, 1071 T. OE. brēme.
brenie, brunie, sb. coat of mail, KH. 627, 765, 897, 1310. OE. byrne.
bruken, v. use, enjoy; imper. 3 sing. bruc C, brouke L, brouc H, KH. 220. OE.
brūcan.
brun, sb. beer (?); of a brun C, of þe broune L, H, KH. 1202.
brymme, sb. edge, shore, KH. 204 C.
buȝe, v. bow, writhe, twist, let fall (Mätzner); infin. buȝe C, unbowe H, KH. 458.
OE. būgan.
bulmeþ, 3 sing. pres. boils, F. & B. 305 C. Probable error for welmeþ. Cf. ȝelle.
bur, sb. bower, women’s quarters, KH. 285. OE. būr.
burdon, sb. staff, KH. 1141. OF. burdoun.
burgeis, sb. burgess, citizen, F. & B. 115 C, 155 T, etc. Bugays, F. & B. 207 T. OF.
burgeis.
burȝ, bureȝ, boruh, sb. castle, F. & B. 176, 181, 182 C.; boruh, F. & B. 190 Cott.
OE. burg, burh.
burles, sb. tomb, sepulchre, F. & B. 63 Cott. OE. byrgels.
bute, bote, but, conj. but, unless, KH. 26 L, 69, 207 C, 37 L, H, etc. OE. būtan,
except, unless.
buxom, adj. flexible, obedient, Ass. 410 H. OE. būhsum.
byȝete, sb. acquisition, F. & B. 202 T, and Cott. OE. begietan.
bygone, pp. surrounded, F. & B. 371 T. OE. bigān.
byne, (?), F. & B. 1010 T.
cacche, v. catch; infin. KH. 1307, 1465 H; 3 pl. pret. kaute, KH. 944 L.; infin.
bikeche, KH. 328 L. OF. cachier.
can, v. can, know; 3 s. subj. pres. cunne; conne, KH. 602 C, H; infin. konne, KH.
598 L; 3 pl. pret. couþ, couth, F. & B. 33 T, 157 T. OE. cann.
care, sb. care, sorrow, KH. 279. OE. cearu.
catel, sb. property, capital, F. & B. 150 T, 988 T. OF. catel.
kele, infin. cool, F. & B. 995 T. OE. cēlan.
kelwe, see colmie.
ken, kenne, kunne, sb. race, people, KH. 156, 190, 1358. OE. cynn.
kende, cunde, sb. birth, kind, Nature, KH. 451, 1479 C, L; F. & B. 677 C, 960 T.
OE. cynd.
kene, adj. keen, brave, KH. 42, 97, 178, 539, 1208, etc. OE. cēn.
kepe, v. (1) keep, (2) guard, protect, KH. 800, 1288 C H, Ass. 49 Add., 52 Add.,
271 Add. OE. cēpan.
kep, sb. heed, care, Ass. 72 C, 78 Add.
kerue, v. carve, KH. 249. OE. ceorfan.
Cesar, F. & B. 181 T. French version has Cesar, v. 494.
chaere, sb. throne (?), KH. 1353. OF. chaere.
ycharged, pp. loaded, F. & B. 343 T. OF. charger.
chelde, kolde, kelde, infin. become cold, KH. 1230. OE. cealdian.
chepinge, sb. market, fair, F. & B. 186, 188 Cott. OE. cēapung.
chere, sb. mien, facial expression, KH. 1143, 1165 L. OF. chere.
child, sb. (1) child, (2) youth, KH. 10, 13, 27, 99, etc. OE. cild.
Claris, Clarice, Clariȝ, Clarys, F. & B. 895 T, 901 T, 905 T, 915 T, 931 T, etc.; C. 479,
485, 529, etc. French has Claris, 2125, 2131, 2115, 2339, etc.
cleche, infin. reach (with nails), KH. 1027 H ; pp. ycliȝt, Ass. 719 Add.
clef, scribal blunder (?), c + lef, KH. 161 L.
clenchen, infin. make to clink, KH. 1596.
clene, adj. pure, F. & B. 297 C. OE. clǣne.
clepe, clepen, clepede, clupede, cleped, icluped, etc., v. call, KH. 239, 840 L; F. &
B. 137 T, 287 T, 137 T, 837 T; 607 C, 140 C, etc.; Ass. 707 H, 847 Add., 73 C,
180 C, etc. OE. cleopian.
clergie, sb. learned knowledge, F. & B. Cf. Hausknecht’s note.
cleppe, clippe, cluppe, klippt, klepte, iclupt, etc., v. embrace, KH. 1297 H, 1450; F.
& B. 549 C, 594 C, 614 C, 806 T, 512 C, etc. OE. clyppan.
ycliȝt, see cleche.
knaue, sb. boy, servant, KH. 1012 C, 1095 C; F. & B. 166 T. OE. cnafa.
knowe, v. (1) know, (2) recognize, KH. 1294; (3) beon biknowe of = acknowledge
(cf. Mätzner, KH. 983 Note; Lay. II. 355, III. 51; Alisaunder 724, etc.); pp. was
iknowe C, was by cnowe L, was biknowe H, KH. 1059 = confessed. OE.
cnāwan, becnāwan.
knyhty, v. knight, KH. 488 H, 547, 682.
colmie, kelwe, adj. sooty, KH. 1162, see colwen.
colwen, bicolwede, v. smear, blacken, KH. 1144, 1162.
con, v. auxil. = did, KH. 817 H, 825 H, 938 H, 1470 H, 1549 H, 1632 H; 3 s.
pluperf. couþe, 1634 H, see gan.
icore, pp. chosen, F. & B. 268 C. OE. gecoren.
creyde, 3 s. pret. cried, KH. 1362 L. OF. crier.
crois, sb. cross, KH. 1405 C H; croyȝ, KH. 1398 H. OF. crois.
crowch, sb. cross, KH. 1398 L, 1405 L. Lat. crucem.
crude, infin. press, crowd, KH 1385. OE. crūdan.
crune, sb. skull, head, KH. 1607. ON. kruna.
culuart, adj. false, faithless, F. & B. 210, 329 C. OF. culvert.
cupe, sb. basket, F. & B. 435, 438, 452, 471 C, etc. OE. cȳpe, Lat. cūpa.
cuppe, cupe, coupe, sb. cup, KH. 250, 479; coupe, F. & B. 163 T, 181 T, 208 T, etc.
OE. cuppa.
Cutberd, Cuberd, Cubert, KH. 876, 833, 851 C, 882, 895, 912, 938, 948, 965 L,
981. OE. Cūþbeorht.
cuþe, 1 s. pret. knew, Ass. 39 C; 3 pl. pret. couthe, Ass. 290 C.
cuþe, cowþe, couþe, 3 s. pret. subj. could, KH. 371.
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