GNS 321 Course Notes
GNS 321 Course Notes
CORRESPONDENCE
Business letters are a part of the everyday business. In other words, all and every business letter
that is sent out by a business is a business letter. They help the business to communicate with
other entities in a clear and recordable manner. Usually, business letters are sent from on
business to another. However, it can be sent to an individual, vendor or client. These letters can
be held as evidence in case disputes arise about a certain topic in the future. Business letters are
an important part of a business and should be written in utmost care. Mistakes in such letters
are costly and can damage the reputation of the business. There are various types of business
letter formats that a business must write in a day.
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8. Job Application Letter: a job application letter is sent by an aspiring candidate to the company
along with their resume. It provides information about the skills and the experience of a
candidate. The letter gives the candidate a chance to show the company that they are fit for the
role.
Things to keep in mind while writing a job application letter:
Mention your strengths
Mention experience that proves that you are fit job role. “sell yourself” to the receiver
Make sure your application letter is a summary of your resume.
9. In-office Memorandum Letter: the in-office memorandum is an official letter sent to the
employees of a company. It is casually also called a memo. Memorandum is a reminder. It is
usually written to inform the company’s employees of a certain change, policy or a new decision.
However, it can also be written to call for a certain action.
Things to keep in mind while writing an in-office memorandum letter:
Keep the tone of the letter formal
Pay attention to the main subject of the letter
Announce the purpose of the letter in the introductory line.
10. Recommendation Letter: the letter of recommendation is the type of letter that is given an
employee by the company. This helps the employee show proof of their background. If the
employee applies somewhere else, the letter of recommendation will help them add more
weight to their application. Having a strong letter of recommendation helps the employee while
applying for further studies, volunteering opportunities or other work positions.
Things to keep in mind while writing a recommendation letter:
Mention how you know the candidate
Mention the experience you had while working with them
Mention the employee’s expertise
Share your details in case someone would like to know more about the candidate.
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2. Receiver’s Address: make sure the sender’s address is left aligned as well. It is a good idea to
include the sender’s email id or receiver’s phone number. When writing a physical letter, include
these details on the envelope.
3. Salutations: all business letters should start with a salutation and the name of the person the
salutation is addressed to. Use their full name and a comma.
4. Body text: state why you are writing the letter. It is appreciated when a business letters are
short and to the point. The body text will vary depending on the type of business letter format
one is writing.
5. Call to action: clearly mention the actions that the receiver should take after reading the letter.
This will increase the likelihood of them taking the action.
6. Signature block: sign off the letter with your name and signature. Ensure that the sign is either
in block or blue ink.
7. Enclosures: mention enclosures if the letter has any. Enclosures are the attachments to the
letter. This will give the receiver a clear idea about what to expect in the envelope.
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SECTION B
COMPREHENSION AND INTERPRETATION
Comprehension can be said to be the act of the reader of any piece of writing to understand the
central message or theme contained in the passage. Comprehension and interpretation simply
mean understanding and interpreting. It is a basic language skill of extracting meaning from
either speech or written language. In a typical examination situation for examples, the aim is to
test the candidate’s understanding and his/her ability to answer questions asked. In reading
comprehension passages, the reader will discover that some facts are stated while others are
implied. The reader’s ability to distinguish stated facts from these implied becomes a very
important art that would determine his success. Comprehension passages are meant to test the
reader’s mastery of English Language – parts of speech, tenses, phrases, clauses and sentences,
images, synonyms and figure of expression etc.
COMPREHENSION PRACTICE
STREET TRADING
Barely literate Ugo Emmanuel did not have any relations in Lagos, but he had heard so
much about the city from those of his kinsmen who returned from their different stations to
celebrate the Yuletide back home in the East. Those from Lagos caught his fancy, what with the
exotic attire and cars they paraded on such occasions.
Emmanuel was fed up with the rustic life in the village. So, he gathered enough money
and headed for Lagos. He believed that the city must offer so much, given the lifestyle of his
kinsmen he saw each time they visited the village.
Being the commercial nerve centre of the country, Lagos, famed as a megacity, plays a
strategic role in offering endless opportunities to the residents. Some arrived Lagos from their
villages only to see the arduous task of survival stare them in the face. Again, the city throws up
other realities, where some breadwinners who hitherto were gainfully employed were sacked
due to one reason or another from their places of work. And for those in these categories, the
rat-race for survival begins. This becomes more excruciating if such people are not educated, as
there seems to be a limit to which they could go in search of white-collar jobs. Since survival is a
natural instinct to man, everybody wants to survive. So, they devise ways of surviving; and in the
process, many take to street trading.
During recent raids by the men of KAI (Kick Against Indiscipline), many of these traders
were arrested and prosecuted in the KAI court situated at Alausa. Some street traders who could
not pay the fines imposed on them had ended up in Kirikiri Prison. Besides, those arrested
usually have their goods confiscated.
Despite incessant raids, the culture of street trading has refused to die. However,
divergent views are being expressed about the phenomenon. While some believe that street
trading was a result of the failure of government to provide employment and introduce social
security for the unemployed, some have come to see it as an alternate market, where it satisfies
a need.
COMPREHENSION
Instruction: Read the passage carefully.
MONEY
Aristotle, the Greek philosopher, summed up the four chief qualities of money some 2000
years ago. It must be lasting and easy to recognize, to divide, and to carry about. In other words,
it must be durable, distinct, divisible and portable. When we think about money today, we
picture it either as round, flat pieces of metal which we call coins, or as printed paper notes. But
there are still parts of the world today where coins and notes are of no use. They will buy
nothing, and a traveller might starve if he had none of the particular local money to exchange for
food.
Among isolated peoples, who are not often reached by traders from outside, commerce
usually means barter. There is a direct exchange of goods. Perhaps it is fish for vegetables, meat
for grain, or various kinds of food in exchange for pots, baskets, or other manufactured goods.
For this kind of simple trading, money is needed, but there is often something that everyone
wants and everyone can use, such as salt to flavour food, shells for ornaments, or iron and
copper to make into tools and vessels. These things – salt, shells and metals – are still used as
money in out-of-the-way parts of the world today.
Salt may seem rather a strange substance to use as money, but in countries where the
food of the people is mainly vegetable, it is often an absolute necessity. Cakes of salt, stamped to
show their value, were used as money in Tibet until recent times, and cakes of salt will still buy
goods in Borneo and parts of Africa.
Cowrie shells have been used as money at same time or another over the greater part of
the old world. These were collected mainly from beaches of the Maldive Islands in the Indian
Ocean and were traded in India and China. In Africa, cowries were traded right across the
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continent from east to west. Four or five thousand went for one Maria Theresa dollar, an
Austrian silver coin which was once accepted as currency in many parts of Africa.
Metal, valued by weight, preceded coins in many parts of the world. Iron, in lumps, bars
or rings, is still used in many countries instead of money. It can either be exchanged for goods, or
more into tools, weapons, or ornaments. The early money of China, apart from shells, was of
bronze, often in flat, round pieces with a hole in the middle, called “cash”. The earliest of these
are between three thousand and four thousand years old – older than the earliest coins of the
eastern Mediterranean.
Nowadays, coins and notes have supplanted nearly all the more picturesque forms of
money, and although in one or two of the more remote countries, people still hoard it for future
use on ceremonial occasions such as weddings and funerals, examples of primitive money are
often found only in museums.
Questions:
Reading for Facts
1. The main qualities of money were summed up some
a. 1000 years
b. 2000 years
c. 200 years
d. 20000 years
2. Which of the following is not a quality of money a discussed in the passage?
a. It must be durable.
b. It must be easy to identify.
c. It must be fragile.
d. It must be portable.
3. The forms of money used in early China include
a. Iron and pots
b. Shells and cash
c. Salt and shells
d. Cowries and baskets
4. One Austrian silver coin equaled
a. One cowrie
b. One thousand cowries
c. Three thousand cowries
d. Four to five thousand cowries
5. Which of the following statements is false?
a. Primitive forms of money are preserved in museums.
b. Some people hoard primitive forms of money for ceremonial occasions.
c. Coins and notes have displaced cowrie shells.
d. Cowrie shells and other picturesque forms of money are still in vogue in many countries.
Reading for Details and Inference
1. Who summed up the main qualities of money?
2. State all the qualities of money discussed in paragraph one.
3. How do some goods or commodities come to be used as money?
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4. Which people accept barter as a normal way of trade?
5. Where was the major source of cowrie shells?
6. Mention two areas associated with the trade in cowrie shells.
7. State the advantages of metal money like iron.
8. Where do you find examples of primitive money?
9. Why do people still hoard the old forms of money?
10. A. what do you think would have happened to trade in your country if the present forms of
money had not evolved?
B. Why do different countries use different forms of paper money today?
Comprehension
Instruction: READ THE PASSAGE CAREFULLY AND NOTE THAT THIS SECTION IS COMPULSORY.
CHILDHOOD EXPERIENCES
Psychologists tell us that childhood experiences endure for a long time. They also claim that
we learn most effectively by association. Actually, I do not need a psychologist to preach these
facts to me, because I learnt them from an unpleasant experience some fifty years ago, at seven
or so.
Father had come home from the city for a special purpose: to roof the house he was
building – a single-storey structure that was the talk of the town then because of its size. For
two days running, carpenters were busy were busy on the roof, sawing and fitting wood
together to construct the rafters on which the shiny galvanized roofing sheets would be nailed.
We youngsters were so excited (indeed mesmerized) that we spent our time dodging in and out
of the rooms, and running round the house.
Then it happened! As I was about to dash out of the building courtyard, something came
crashing down squarely on my head, knocking me out instantly. I do not remember anything
that followed, but when I came around, I found myself spread out on a mat some distance from
the building, and several people were trying frantically to revive me by fanning the air and
splashing water on my face. Gradually, I came to my senses and staggered to my feet, much to
the relief of everyone.
For years after the incident, I dreaded stepping out into any open space. In my childish
imagination, I had concluded that it was the sky that had fallen on me as I rushed out from the
secure confines of the house being built! Remember that whatever it was had hit me just at that
moment when I could see the sky. So, I had associated the falling object with the sky. It took me
several years to realise that I had actually been hit by a piece of wood that a carpenter had just
sawn off, and not by the sky, which in my childish imagination, I had assumed was solid. That
fact that all work had stopped, and everyone had abandoned what they were doing to attend to
me, had reinforced my erroneous conclusion. For I had presumed that it was only some rare
occurrence – such as the sky falling on someone – that could elicit such anxious concern.
So, we learn most effectively by association indeed, but that particular childhood
experience also taught me the important lesson that associations we make must be the right
ones, or we may draw wrong conclusions.
ANSWER ALL QUESTIONS. THIS SECTION IS COMPULSORY.
1. The narrator of the story is
a. The father who built the house
b. The child who fainted
c. One of the carpenters
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d. The carpenter who saw the wood off
2. Psychologists claim we learn by
a. Teaching
b. Association
c. Encouragement
d. Fainting
3. The childhood experience is something remembered for
a. While
b. Short time
c. Period of time
d. A long time
4. The narrator draws a wrong conclusion from the experience. He concludes that
a. A hammer fell on him
b. A nail fell on him
c. A wood fell on him
d. The sky fell on him
5. What evidence in the passage supports the idea that childhood experiences endure for a long
time?
a. The building of the house
b. The writer’s vivid narration
c. Psychologists conclusions
d. The roofing of the house
6. According to the writer, in what circumstances can association enhance learning?
a. A fainting circumstance
b. Childhood experiences
c. Fifty years ago
d. A roofing circumstances
7. Why did the writer dread stepping-out into an open space?
a. He thought the sky would fall on him.
b. He had a pleasant experience.
c. The sky fell on him.
d. He became a carpenter.
8. What was the attitude of people to the child who had fainted?
a. They tried to resuscitate the boy.
b. They left the boy.
c. They spanked the boy.
d. They were angry at the boy.
9. What does the writer mean by saying that his father’s house was ‘the talk of the town’?
a. The house was being built.
b. Everyone hated the house.
c. The house was being roof.
d. The house was one of its kind in the village.
10. ‘…when I could see the sky’ what grammatical name is given to this expression as it is used in the
passage?
a. Adjectival clause
b. Prepositional phrase
c. Adverbial clause of place
d. Adverbial clause of time
11. ‘…when I could see the sky’ what is its function?
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a. It describes the boy.
b. It is the subject of the sentence
c. It modifies the verb ‘had hit’.
d. It tells time.
12. ‘…that particular childhood experience also taught me the important lesson…’ what name is given
to the figure of speech contained in this expression?
a. Metaphor
b. Oxymoron
c. Personification
d. hyperbole
13. For each of the following words, find another word or phrase which means the same and which
can replace it as it is used in the passage.
i. Endure v. Associated
ii. Elicit vi. Presumed
iii. Excited vii. Rare
iv. Squarely vii. Revive
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