Scribd
Upload
11 views

Assignment 2 EVEN(DT_1) (1)

The document outlines an assignment on Design Thinking, focusing on ethical values and empathy. It includes various types of questions such as multiple choice, short answer, and long answer, aimed at understanding human needs, cultural influences, and empathy techniques in design. Additionally, it provides references and resources for further study on the subject.

Uploaded by

kuchbhi77711171
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
11 views

Assignment 2 EVEN(DT_1) (1)

The document outlines an assignment on Design Thinking, focusing on ethical values and empathy. It includes various types of questions such as multiple choice, short answer, and long answer, aimed at understanding human needs, cultural influences, and empathy techniques in design. Additionally, it provides references and resources for further study on the subject.

Uploaded by

kuchbhi77711171
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 5

DESIGN THINKING-1 (BCSE-0203)

Unit – 2 Ethical Values and Empathy


Assignment No.-2
Name of Faculty: Date of submission:
Topic Name No. of % Covered in Ques. From old Reference books to
Ques/Onli Exam paper refer
ne Ques.
Understanding humans as 1. Arun Jain, UnMukt
a combination of I (self) : Science & Art of
and body, basic physical Design Thinking,
needs up to actualization, 2020, Polaris.
prosperity, the gap 04/08 10 to20 10 2. Jeanne Liedta,
between desires and Andrew King and
actualization. Kevin Benett, Solving
Understanding culture in Problems with
family, society, Design Thinking Ten
institution, startup, Stories of What
socialization process. Works, 2013,
Ethical behavior: effects on Columbia Business
self, society, School Publishing
understanding core values
and feelings, negative
sentiments and how to
overcome them, definite
human conduct: universal
human goal, developing
human consciousness in
values, policy, and
character.
Understand stakeholders,
techniques to empathize,
identify key user
problems. Empathy
tools- Interviews,
empathy maps,
emotional mapping,
immersion and
observations, customer
journey maps, and
brainstorming,
Classifying insights after
Observations,
Classifying Stakeholders,
Do’s & Don’ts for
Brainstorming,
Individual activity-
‘Moccasin walk’

One word Question:


Q1. For building a customer journey map, we interview only one customer. Is this statement true or false?

One Line Question:


What do you understand by Moccasin walk?

MCQ type:
1. Journey mapping is also called _________ mapping
a. Path
b. Experience
c. Conduct
d. Feedback
2. Journey mapping maps which phase of activity of service for a customer?
a. Before a service
b. During a service
c. After a service
d. All of the above
3. In design, where does the information used to put together a problem statement come
from?
a. The Design Stage
b. The Ideate Stage
c. The Define Stage
d. The Testing Stage

4. Which is NOT a good interview strategy for the Empathy step?


a. Encourage the person to talk about experiences.
b. Encourage short answers that get right to the point.
c. Ask follow-up questions to get more information.
d. Try to uncover needs people may or may not be aware of.

5. Design thinking principles DO NOT include


a. Feasibility
b. Viability
c. Desirability
d. Credibility
6. The ultimate goal of design thinking is to help you design better
a. Services
b. Products
c. Experiences
d. All of the above

7. The final step in the Design Process is to ____.


a. Test
b. Define
c. Ideate
d. Empathize

8. During which stage would you consult experts to learn more about the areas of concern
and to gain an understanding of other people's experiences?
a. Prototype
b. Define
c. Ideate
d. Empathize

9. What are the steps of Design Thinking Process?


a. Understand > Draw > Ideate > Create > Test
b. Empathize > Define > Ideate > Prototype > Test
c. Empathize > Design > Implement > Produce > Test
d. Understand > Define > Ideate > Produce > Try

10. When defining a problem, your problem statement should include a solution.
a. True
b. False

11. Empathy is crucial because it allows design thinkers to set aside their assumptions
about the world to gain insight into users and their needs.
a. True
b. False

12. What is the key in any design thinking process?


a. Empathy
b. Defining the problem
c. Designing the solution
d. None of these

13. Design Thinking is sometimes visualized as a linear process, but it is actually:


a. Impactful
b. Incapacitating
c. International
d. Iterative

14. Shravana sits down to interview Tanya about her experiences. Which step of the design
process is this?
a. Empathize
b. Define Problem Statement
c. Ideate
d. Prototype

Short answer type:


1. Discuss the needs of the self.
2. Enumerate the needs of the body.
3. Describe the family as the smallest unit of interaction.
4. Write down differences between startups and corporate culture
5. Discuss the need & importance of ethical behavior.
6. Describe the aboriginal culture.
7. Explain the importance of empathy in understanding the customer requirements.
8. Explain the concept of ‘Moccasin Walk’.

Long answer type:


1. How we can see the human as a coexistence of body and self
2. Does prosperity mean accumulation of physical facilities only?
3. What do you understand with Empathy? How it helps you making good friends?
4. What do you understand with Journey mapping? Create a Journey map of a IRCTC
application user
5. Is it necessary to achieve the universal human goal for each individual?
6. Explain the importance of brainstorming in identifying the reasonable solutions to
problems.
7. What is empathy map? How this is used?
8. Explain the CATWOE technique.

Web site link: https://www.niet.co.in/school-of-future-skills.php


Video link:
https://nptel.ac.in/courses/110/106/110106124/
https://nptel.ac.in/courses/109/104/109104109/
https://designthinking.ideo.com/
https://blog.hypeinnovation.com/an-introduction-to-design-thinking-for-innovation-
managers
https://www.creativityatwork.com/design-thinking-strategy-for-innovation/
https://www.youtube.com/watch?v=GFffb2H-gK0

You might also like