DEPARTMENT OF

AGRARIAN REFORM

CITIZEN’S CHARTER
2024 (1st Edition)

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I. Mandate:
To lead in the implementation of the Comprehensive Agrarian Reform
Program (CARP) through Land Tenure Improvement (LTI), Agrarian Justice
and Coordinated delivery of essential Support Services to client
beneficiaries.

• To provide Land Tenure security to landless farmers through land

acquisition and distribution; leasehold arrangements’ implementation and
other LTI services;
• To provide legal intervention to Agrarian Reform Beneficiaries (ARBS)
through adjudication of agrarian cases and agrarian legal assistance;
• To implement, facilitate and coordinate the delivery of support services
to ARBs through Social Infrastructure and Local Capability Building
(SILCAB); Sustainable Agribusiness and Rural Enterprise Development
(SARED); and Access Facilitation and Enhancement Services (AFAES).

II. Vision:
A just, safe and equitable society that upholds the rights of tillers to own,
control, secure, cultivate and enhance their agricultural lands, improve their
quality of life towards rural development and national industrialization.

III. Mission:
DAR is the lead government agency that holds and implements
comprehensive and genuine agrarian reform which actualizes equitable
land distribution, ownership, agricultural productivity, and tenurial security
for, of and with the tillers of the land towards the improvement of their quality
of life.

IV. Service Pledge:

We, the officials and employees of the Department of Agrarian Reform
adhere to the Adhikain ng mga Kawani at Opisyal ng DAR

We pledge to serve the public consistently, efficiently, and to the utmost of

our abilities. We are committed to help the administration govern
responsibly, serve with fairness and transparency and push for social justice
through agrarian reform – for the benefit of our agrarian reform beneficiaries,
the CARP public and stakeholders, and the society we help make.

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As such, we embrace the following DAR core values:
We are committed to the principles of transparency, accountability, gender
equality, fairness and justice.
We are models of unity, integrity, dedication and innovativeness.
Our managers and executives are exemplars of vision, compassion,
decisiveness,
humility and inspiration.

For the good of all and the CARP public we serve.

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 V. LIST OF SERVICES

Central/Head Office
External Services

1. Assistance and Handling of Queries or Complaints as 10

Provided by the Public Assistance and Complaints
Coordinating Unit (PACCU)
2. Processing and Payments of Disbursement Vouchers/Claims 14
3. Request for Issuance of Certification of Remittances 26
4. Conduct of Legal Counselling 28
5. Issuance of Certificate of Finality 31
6. Issuance of Certificate of No Pending Appeal 37
7. Legal Representation 41
8. Land Use Conversion (Above 5 hectares) 46
9. Issuance of Certification on the issued Certificate of Land 51
Transfer (CLT)/ Emancipation Patent (EP)/ Certificate of Land
Ownership Award (CLAO) and/or Certified True Copy of the
Records/Masterlist of the Issued CLT/EP/CLOA
10. Issuance of Certification as to Case Status (Pending/No 58
Pending)
11. Issuance of Certified Copies of Documents (Case Records, 61
Decisions, Resolutions, Orders) and/or Transcript of
Stenographic Notes (TSN)
12. Issuance of Entry of Judgment 65
13. Legal assistance to AR stakeholders – ARBs, NGOs/POs, 68
and Landowners
14. Legal Opinions and/or Position Papers on Policies, 70
Guidelines, and Bills filed with Congress that affect the
Implementation of Agrarian Reform Law
15. Local Area Network Registration and Availing Internet Access 73
16. Processing of Application for Vacant Position 75
17. Provision of Data/Information to Clients 77
18. Issuance of Certification on Motion for 93
Reconsideration/Appeal filed on Agrarian Reform
Implementation (ALI) Case/s
- Online Issuance of Certification on Motion for 95
Reconsideration/ Appeal filed on Agrarian Reform
Implementation (ALI) Case/s
19. Issuance of Certified True Copies (CTC) of DAR Issuances 98
- Online Issuance of Certified True Copies (CTC) of DAR 100
Issuances
20. Issuance of Certified True Copies (CTC) of 103
Orders/Documents
- Online Issuance of Certified True Copies (CTC) of 106
Orders/Documents

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 21. Issuance of Official Receipt for Payment of Bidding 110
Document

Central/Head Office
Internal Services

1. Request for inclusion in the deliberation of 112

foreign/local scholarship
2. Provision of Position Paper/s, Comment/s, 117
Recommendation/s, and other inputs concerning
Senate Bills, House Bills, Administrative Orders,
Memorandum Circulars, and other Legislative
Measures and Issuances
3. Legal Review of Contracts, Agreements, and 125
Undertakings of the Department
4. Issuance of Certificate as to Pendency of 128
Administrative Case
5. Providing ICT Technical Support (Service Desk) 130
6. Issuance of Personnel Records 133
7. Processing of Application for Leave of Absence 135
8. Processing of First Salary on Original Appointment, 139
Promotional Appointment, Reappointment,
Reemployment, and Last Payment
9. Processing of Terminal Leave Claim 144
10. Procurement for Goods and Services through 148
Competitive Bidding
11. Procurement of Goods and Services through 154
Negotiated Procurement – Small Value
Procurement
12. Cancellation of Property Accountability 159
13. Provision of Office Inventory Items and Equipment 161
14. Processing of Request for Repair and Maintenance 163
of Property, Plant and Equipment (PPE)

Regional/Field Office
External Services

1. Assistance and Handling of Queries or Complaints as 166

provided by Public Assistance and Complaints Coordinating
Unit (PACCU)
2. Processing and Payments of Disbursement Vouchers/Claims 170
3. Request for Issuance of Certification of Remittances 181
4. Conduct of Mediation 183
5. Issuance of Cease and Desist Order and Show Cause Order 185
in ALI Cases (Regular & Special)

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 6. Issuance of Certificate of Finality (Regular & Special) 188
7. Conduct of Legal Counselling 190
8. Resolution of Land Use Conversion Cases (Involving 5 192
hectares and below)
9. Legal Representation 199
10. Approval and disapproval of the Application for Transfer of 203
Awarded Lands (to ARBs) pursuant to PD No. 27, EO No.
228, RA No. 6657 (DAR AO No. 8, S. of 1995 and Joint DAR-
LRA MC No. 9, S. of 2006)
11. Issuance of Certification as to Case Status (Pending/ No 209
Pending)
12. Issuance of Certified Copies of Documents (Case Records, 212
Resolution, Decisions, Orders) and/or Transcript of
Stenographic Notes (TSN)
13. Issuance of Entry of Judgement 216
14. Provision of Data and Information from EP/CLOA Database 219
15. Processing of Application for Vacant Position 222
16. Provision of Data/ Information to Clients 224
17. Issuance of Certification on Motion for 237
Reconsideration/Appeal filed on Agrarian Reform
Implementation (ALI) Case/s
- Online Issuance of Certification on Motion for 239
Reconsideration/Appeal filed on Agrarian Reform
Implementation (ALI) Case/s
18. Issuance of Certified True Copies (CTC) of DAR Issuances 241
- Online Issuance of Certified True Copies (CTC) of DAR 243
Issuances
19. Issuance of Certified True Copies (CTC) of 245
Orders/Documents
- Online Issuance of Certified True Copies (CTC) of Orders/ 248
Documents
20. Issuance of Official Receipt for Payment of Bidding 251
Documents

Regional/Field Office
Internal Services

1. Provision of ICT Services (Service Desk) 253

2. Issuance of Personnel Records 256
3. Processing of Application for Leave of Absence 258
4. Processing of First Salary on Original Appointment, 262
Promotional, Appointment, Reappointment, Reemployment,
and Last Payment
5. Processing of Terminal Leave Claim 267
6. Procurement for Goods and Services through Competitive 271
Bidding

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 7. Procurement of Goods and Services through Negotiated 277
Procurement – Small Value Procurement
8. Cancellation of Property Accountability 283
9. Provision of Office Inventory Items and Equipment 285
10. Processing of Request for Repair and Maintenance of 287
Property, Plant and Equipment (PPE)
Provincial Office
External Services

1. Assistance and Handling of Queries or 290

Complaints as provided by Public Assistance
and Complaints Coordinating Unit (PACCU)
2. Processing and Payments of Disbursement 294
Voucher/Claims
3. Request for Issuance of Certification of 305
Remittances
4. Processing of DAR Clearance (A.O. 4 s.2021) 307
5. Conduct of Dialogue 312
6. Legal Representation 315
7. Issuance of Certification as to Case Status 319
(Pending/ No Pending)
8. Issuance of Certified Copies of Documents (Case 322
Records, Resolution, Decisions, Orders) and/or
Transcript of Stenographic Notes (TSN)
9. Issuance of Entry of Judgement 326
10. Provision of Data and Information from 329
EP/CLOA Database
11. Processing of Application for Vacant Position 332
12. Provision of Data/ Information to Clients 334
13. Issuance of Certification on Motion for 347
Reconsideration/ Appeal filed on Agrarian Law
Implementation (ALI) Case/s
- Online Issuance of Certification on Motion for 349
Reconsideration/ Appeal filed on Agrarian
Reform Implementation (ALI) Case/s
14. Issuance of Certified True Copies (CTC) of 352
DAR Issuances
- Online Issuance of Certified True Copies 354
(CTC) of DAR Issuances
15. Issuance of Certified True Copies (CTC) of 356
Orders/Documents
- Online Issuance of Certified True Copies 358
(CTC) of Orders/ Documents
16. Issuance of Official Receipt for Payment of 361
Bidding Documents

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 17. Facilitation to Access Agricultural and 362
Enterprise/Livelihood Credit to Individual ARBs
and ARB Members of ARBOs
18. Provision of Appropriate Trainings to ARB 367
Organizations

Provincial Office
Internal Services
1. Provision of ICT Services (Service Desk) 372
2. Issuance of Personnel Records 375
3. Processing of Application for Leave of Absence 377
4. Processing of First Salary on Original 381
Appointment, Promotional, Appointment,
Reappointment, Reemployment and Last
Payment
5. Processing of Terminal Leave Claim 386
6. Procurement for Goods and Services through 389
Competitive Bidding
7. Procurement of Goods and through Negotiated 395
Procurement – Small Value Procurement
8. Cancellation of Property Accountability 400
9. Provision of Office Inventory Items and Equipment 402
10. Processing of Request for Repair and 404
Maintenance of Property, Plant and Equipment
(PPE)

VI. Feedback and Complaints 406

VII. List of Offices 408

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CENTRAL OFFICE
EXTERNAL SERVICES

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1. Assistance and Handling of Queries or Complaints as Provided
by the Public Assistance and Complaints Coordinating Unit (PACCU)

This service provides meaningful and efficient public assistance to walk-in

clients/visitors/stakeholders. It aims to deliver quality and timely services responsive
to the needs and expectations of our clients/visitors/stakeholders for the continual
improvement of the service. It starts from registration of walk-in clients/visitors up to
client satisfaction survey and updating of clients’ database.
Office or DAR Central Office - PAIC
Division:
Classification: Simple Transaction
Type of G2C - Government to Client / G2G – Government to Government
Transaction:
Who may avail: General public, such as, Agrarian Reform Beneficiaries, Farmers,
Farmworkers, etc. and Landowners, Developers, Lawyers/Law
Offices alike, other stakeholders as well as farmers’ cooperatives,
farmers’ organizations, student-researchers, multimedia outfits,
representative of Government agencies and walk-in clients with land
problems, issues and concerns with the Department.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification Card (ID) Any Government-Issued / company
Identification Card or any valid ID.
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Fills-out 1.1 PACCU Officer None 5 Minutes Designated
Clientele issues and requests Division Chief
Information the Walk-in Client/Visitor
Sheet to
(CIS) accomplish the
Clientele Information
Sheet (CIS) with the
following required
entries: name, address,
telephone/mobile
number, issues &
concerns, case number
or title, requests, etc.,
along
with the attached
Clientele Satisfaction
Measurement (CSM).
1.2 PACCU Officer
evaluates /assesses/
facilitates the issues
and concerns on the
accomplished CIS.

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 2. Client 2.1 The PACCU Officer None 15 Minutes Designated
responds to interviews the walk-in Division Chief
questions/ client/visitor and
interview of PAIC/ evaluates/ assesses the
PACCU Officer. issues and concerns
presented, provides
appropriate instructions
and information, or
refers the client to the
proper office.
2.2 For Walk-in Client/
Visitor with various
concerns from the DAR:
2.2.1 PACCU Officer
coordinates with the
concerned office and
asks for updates,
information, and actions
taken regarding clients’
concerns and relays the
same to the Client. The
client is also provided
with action document/s
from the concerned
offices whenever
necessary as well as
their contact numbers
for future follow-up. In
case the client requests
to speak with the official
or representative from
the concerned office,
the PACCU Officer
seeks clearance first
from the concerned
office. In the instance
that the concerned
office approves the
request of the Client,
they are permitted to
proceed to the office for
assistance.
2.2.2 On matters which
fall within the
jurisdiction of other
government offices, the
client is to be provided

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 with the offices’
address.
2.2.3 On issues/
concerns which fall
within the authority of
DAR Central/Regional
/Provincial Offices,
clients are provided with
instructions, addresses,
and contact numbers of
said offices.
2.2.4 The PACCU
Officer also attends to
and resolves the
concerns/queries
received through calls
and text messages.
3. Client/ Visitor 3.1 PACCU Officer None 5 Minutes Designated
fills out the requests the Walk-in Division Chief
Clientele Client/Visitor to
Satisfaction complete the CSM Form
Measurement using either a tablet or
(CSM) Form for pen and paper.
retrieval and daily
encoding
3.2 The PACCU
Officer instructs the
Client/ Visitor to submit
the completed CSM
together with the CIS to
the PACCU personnel
at the waiting area/ their
office before exiting from
DAR.
3.3 The PACCU
Personnel turns over all
the submitted CSM and
CIS to the PACCU
Encoder/Data Processor
at the end of the
transaction for
encoding, generating
reports, and data-
keeping.
25
TOTAL: None
Minutes
Note: Based on the Designated

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Feedback evaluation of results, Division Chief
Mechanism scores, and comments
of clients, the PAIC
management provides
feedback and
requests the concerned
office to inform the
PACCU management
as to the action taken
regarding the positive/
negative comments
and/or the unsatisfactory
ratings within ten (10)
working days of receiving
the report.

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2. Processing and Payments of Disbursement Vouchers (DVs)
/Claims

This service covers processing up to payment of all disbursement vouchers/claims

thru check issuance or List of Due and Demandable Accounts Payable-Advice to Debit
Accounts (LDDAP-ADA) submitted by both internal and external clients. The process
is in accordance with National Government Accounting System (NGAS) Manual. The
checklist of requirements for common government requirements depending on the
nature of expenses to be paid shall be complied with as prescribed in COA Circular
No. 2012-001 dated June 14, 2012, amended by COA Circular No. 2013-001 dated
January 10, 2013, and which is also recently amended by another COA Circular No.
2023-004 dated June 14, 2023.

Office or Division:
Finance and Management Service (FMS) / Administrative
Service
Classification: Simple
Type of Government to Business (G2B), Government to Government
Transaction: (G2G), government to Citizen (G2C)
Who may avail: 1. Suppliers of goods and services
2. DAR Employees
3. Other government agencies
4. NGOs/POs
5. Private individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For complete documentary requirements, https://www.coa.gov.ph/download/107/cy-
click the Link (COA Circular No. 2012-001 2012/14658/coa-circular-no-2012-001-
and 2013-001) Amended by COA Circular june-14-2012.pdf
No. 2023-004 dated June 14, 2023
Or https://www.coa.gov.ph/wpfd_file/coa-
Please refer to the attached list circular-no-2023-004-june-14-2023/.pdf

FMS
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. The client 1.1. Receiving/releasing None 10 minutes CAO
submits the staff receives copies 1-4 Budget Division
prepared DV of DV, 1-3 copies of
(4copies) with the ORS duly signed by the
attached Head of Requesting
complete Office and SDs;
supporting
documents (SDs) If complete,
with ORS (3 records same in the
copies) to Budget logbook for the purpose
Division and forwards for
processing,

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If incomplete, return the
set of documents to the
Requesting Office for
completion
1.2. Desk Officer verifies None 3 minutes CAO
the availability of Budget Division
allotment per
Project/Activity/
Program (PAP);

If the allotment is not

available,
➢ returns the set of
documents to the
office/personnel
concerned,

If the allotment is
available,
➢ assigns number in
the control book for
the purpose, records
the amount
obligated,
➢ indicates appropriate
UACS Codes,
➢ initials in Section B
of the ORS and
forwards to Budget
Officer III for signature
1.3. Desk Officer None 10 minutes CAO
reviews ORS and SDs; Budget Division
If in order, signs the
certification in Section
B, and forwards the
ORS, DV and SDs to
staff for releasing to the
Accounting Division
Budget staff retains the None 5 minutes CAO
original copy of the Budget Division
ORS, forwards 4 copies
of the DV, 2 copies of
ORS and complete SDs
to the Accounting
Division

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1.5. Accounting staff None 3 minutes CAO
receives 4 copies of DV, Accounting
Complete Supporting Division
Documents (SDs) and 2
copies of duly signed
ORS from the Budget
staff for processing.

1.6. Accounting staff None 10 minutes CAO

reviews DV for Accounting
completeness and Division
propriety of SDs.

1.6.a. If complete,
records same in the
logbook for the purpose
and forwards for review,

If incomplete, returns
the document to the
Requesting Office for
completion

1.6.b. Checks index of

payments (IP) and
determine if claim is in
order;

1.6.c. If with prior

payment on the same
claim, returns the
received DV with SDs
and ORS informing
claimant of the findings,

1.6.d. If in order, verifies

amount in ORS against
DV;

➢ If the same,
records the
amount, the DV
date and number.
Sign initials in
Box C of DV

➢ If amount differs,

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• Prepares NORSA
in 3 copies, signs
Prepared by portion,
attaches 3 copies of
NORSA to DV and
forwards to Chief
Accountant for approval
of NORSA
CAO
• Records the 5 minutes Budget Division
release of NORSA in
the logbook to the
Budget Division for
correction of obligations.

Forwards the NORSA to

the Budget Division for
the Budget staff to effect
the adjustments in
Obligations column of
the ORS and returns the
adjusted 2 copies of
ORS, received DVs with
complete SDs and
NORSA to the
Accounting Division.
1.7. Accounting staff: None 15 minutes CAO
➢ determines Accounting
availability of NCA, Division

If NCA is sufficient,
records in the
RANCA/RANTA the DV
date and number and
the amount,

➢ Checks the “Cash

available” portion in
Box C of the DV;
➢ Checks the accuracy
of the amount
claimed against the
supporting
documents.
➢ If appropriate,
computes the
necessary

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 withholding taxes
and other allowable
deductions.
➢ Indicates the
appropriate
accounting entry,
and
➢ If applicable,
prepares BIR Form
2307
➢ Encodes the
transaction in the e-
NGAS for review of
the Assistant Chief
Accountant.
➢ Forwards the
received DVs with
complete SDs and 2
copies of ORS to the
Assistant Chief
Accountant for
review.

If No Cash Available or
cash is insufficient,
informs the End-User
and notes the non-
availability of cash and
safekeeps the DV, SDs
and ORS
1.8. Assistant Chief None 5 CAO
Accountant reviews and minutes Accounting
affixes initial to the DV: Division
➢ reviews the DVs
and SDs.
➢ if no problem
with the entries,
he affixes his
initials to the Box
B
➢ reviews the
entries in the e-
NGAS and put
“ok” on the
comment section
if the entries and

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 funding source
are correct
forwards the DVs with
complete SDs and 2
copies of ORS to the
Chief Accountant for
approval
1.9. Chief Accountant None 5 CAO
reviews and approves minutes Accounting
the DV: Division
➢ signs Box C of
the DV and
approve the
transaction in e-
NGAS.
forwards the approved
DV with complete SDs
and 2 copies of ORS to
the Releasing staff.
1.10. Releasing staff None 3 minutes CAO
records in the logbook Accounting
the release of 3 copies Division
of DVs with complete
SDs and 2 copies of
ORS and forwards it to
the Office of the
Director, FMS for
approval of the DV
1.11. Receiving staff of None 3 minutes Director
the Director, FMS FMS
• receives 3 copies of
DVs, with complete
SDs and 2 copies of
ORS, and records in
the logbook the date
of receipt, and
forwards the documents
to the Approving Officer
for review and approval
1.12. Director, FMS None 10 minutes Director
FMS
• reviews DV and
signs in Box D
“Approved for
Payment” portion;
Forwards documents to
releasing staff

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1.13. Releasing staff None 3 minutes Director
records in logbook the FMS
approved DV with
complete SDs and 2
copies of ORS and
forwards the documents
to the Cashier
1.14. Staff of Cashier None 5 CAO
minutes General Service
➢ receives 3 copies of Division
approved DV with
complete SDs and 2
copies of ORS

➢ records in the
logbook the date of
receipt, payee, and
amount
checks completeness of
signatories on DV
None 10 CAO
1.15. If payment is Minutes General Service
by/through Division
A. Check, staff:
➢ prepares checks (1
original,1 duplicate
and 1 photocopy)
➢ records the date,
check number, name
of payee, nature of
payment and amount
of the DV in the
Check ADA Record
maintained per bank
account
➢ forwards 3 copies of
check (1 original,1
duplicate and 1
photocopy), 3 copies
of DV with complete
SDs and 2 copies of
ORS to the Cashier
for review and
signature

(Proceed to 15)
CAO

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B. ACIC and LDDAP- General Service
ADA, Division
Cashier Staff
➢ Prepares 2 copies of
ACIC and 3 copies
LDDAP – ADA
➢ Forward the ACIC to
the Director Admin
Service/Director,
FMS, USEC
FMAO/Secretary
and LDDAP – ADA
to the Chief
Accountant for CAO
review and signature Accounting
Division
➢ Chief Accountant
reviews and signs
“Certified Correct”
portion of the
LDDAP – ADA and
forwards to
Releasing staff CAO
General Service
Releasing Staff Division
➢ Records in the
logbook the release
of 2 copies of ACIC
and 3 copies of
LDDAP – ADA, 3
copies of DV with
complete SDs and 2
copies of the ORS to
the Director,
FMS/USEC
FMAO/Secretary for
approval of the
LDDAP – ADA
(Proceed to 17B)

1.16. Cashier None 10 minutes CAO

➢ verifies General Service
completeness of Division
signature of the DV
➢ reviews the amount
in the Check/ACIC
and LDDAP - ADA

21
 against the DV and
SDs
➢ signs the check
forwards to staff for
releasing to authorized
countersigning official
(Director Admin Service,
Director FMS/ USEC,
FMAO/ Secretary)
1.17. Staff of Cashier None 5 minutes CAO
Forwards the set of General Service
documents to the Division
Authorized
Countersigning Official
(Director Admin Service,
Director FMS/
ASEC/USEC, FMAO/
Secretary)
1.18. If None 5 minutes CAO
A. Check payment, General Service
Authorized Division
Countersigning Official
(Director Admin Service,
Director FMS/
ASEC/USEC, FMAO/
Secretary)
➢ countersigns check
➢ forwards to releasing
staff

B. ACIC and LDDAP – Director FMS /

ADA ASEC/USEC,
Receiving staff of FMAO/
Director Admin Service, Secretary/ FMS
Director FMS /
ASEC/USEC, FMAO/
Secretary
➢ receives 2 copies of
ACIC, copies of
LDDAP-ADA, 3
copies of DVs with
complete SDs and 2
copies of ORS
➢ forwards documents
to Director Admin
Service, Director
FMS/ ASEC/USEC,

22
 FMAO/ Secretary,
FMAO for review
and approval of
ACIC and LDDAP –
ADA
Director FMS/
ASEC/USEC, FMAO/
Secretary
➢ reviews ACIC and
LDDAP – ADA
➢ signs in “Approved”
portion of the ACIC
and LDDAP
forwards the approved
ACIC and LDDAP- ADA,
DV with complete SDs
and ORS
receiving/releasing staff
1.19. Releasing staff None 3 minutes CAO
records in the logbook General Service
date of release of check Division
or ACIC and LDDAP -
ADA, DVs with complete
SDs and ORS to the
Cashier
1.20. Cashier Staff None 10 minutes CAO
A. If Check General Service
➢ receives the check, Division
DV with complete
SDs and ORS
➢ verifies
completeness of
signatures in the
check,
and in the DV
including the
amounts

B. If ACIC and LDDAP -

ADA
Cashier
• verifies
completeness of
signatures in the
ACIC and LDDAP –
ADA and in the DV

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 including the
amounts
• Signs the “LDDAP-
ADA” portion
• Forwards the signed
LDDAP – ADA to
ASEC/USEC, FMAO ASEC/USEC,
for countersigning FMAO
• ASEC/USEC, FMAO
countersigns the
“ADA” portion of the
LDDADP – ADA
(Proceed to 20B)
2. The client 2. Cashier or staff None 5 minutes CAO
receives check A. if check payment General Service
payment by ➢ releases original of Division
signing in the check to the payee,
•Warrant ➢ Attaches OR/Invoice
Register/ issued by
logbook, and payee/claimant, if
•Released any on Copy 1 of DV
portion of the 1 ➢ Requires
Copy of DV, payee/claimant to
sign on Box E of the
Issues Official DV and the Check
Receipt, if Registry/Logbook
needed
B. ACIC and LDDAP –
ADA
Cashier
• releases 1 copy of
ACIC and 2 copies
of LDDAP – ADA to
LBP Servicing
Branch which shall
pay the
creditors/payees
listed in the LDDAP
– ADA not later than
48 hours but not
earlier than 24 hours
upon receipt of the
LDDAP – Ada from
the Office.
furnishes
creditors/payees with
copy of the ACIC and

24
 LDDP – ADA or informs
them of the LDDAP -
ADA number to update
them on the status of
their claims
3. Fills – out None 3 CAO
Client 3. Solicits client minutes General Service
Satisfaction feedback using CSSF Division
Survey Form Receives filled – out and
places CSSF in box
provided for
TOTAL: None 2 hours 26
minutes

25
3. Request for Issuance of Certification of Remittances

The request for certification of remittances is necessary in the reconciliation of

personnel’s records of premiums both employee and employer’s share, loan
payments, taxes withheld, disallowances settled and other deductions made from their
personal services claims. This can be also availed by other citizens such as heirs of
personnel and other interested persons of juridical bodies for whatever legal purpose
this may serve them.

Office or Division: Accounting Division – DARCO

Classification: Simple
Type of
Government to Government, Government to Citizen
Transaction:
Who may avail: 1. Currently employed officials and employees of the
Department
2. Retired employees of the Department
3. Other government agencies or Government-Owned and
Controlled Corporations (GOCCs)
4. Private Individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Filled-Out Request Form Accounting Section

2. Identification Card From Requesting Party
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID ING TIME
1. The client fills 1.1 If personally None 2 minutes CAO
out request form, delivered or via Accounting
signs and mail/courier, receives Division
submits it to the and logs request
Accounting
Division through If received online,
personal delivery, retrieves, prints, and
mail, courier, or logs request
online (email,
Messenger)
1.2 Prepares/generates None 5 minutes CAO
from Payroll Index Sub- Accounting
System (PISS) Division

1.3 Signs the Certified None 2 minutes CAO

Correct portion of the Accounting
Certification Division
1.4 Records the None 2 minutes CAO
certificate in the logbook Accounting
for outgoing documents Division

26
2. The client 2. Releases the signed None 1 minute CAO
receives signed certification to the Accounting
certification by requesting party Division
signing the physically or online
released column (email or Messenger)
of the logbook or and receives and places
online (email, the filled-out CSM Form
Messenger) then in the box provided
fills-out the Client
Satisfaction
Measurement
(CSM) Form and
submits it to the
designated
personnel
TOTAL: None 12
minutes

27
4. Conduct of Legal Counselling

This public service is free and is provided by the Department of Agrarian Reform
Central Office (DARCO), through the Agrarian Reform Beneficiaries Legal Assistance
Division of the Bureau of Agrarian Legal Assistance (ARBLAD-BALA) and the different
Legal Divisions of the DAR provincial and regional offices. It serves the needs of the
farmers, actual tillers, agrarian reform beneficiaries (ARBs), and the general public
who seek legal advice and/or representation pertaining to problems, concerns, or
issues related to the implementation of the agrarian reform program or to a subject
matter involving the application and interpretation of agrarian laws in the country, such
as but not limited to the following: Republic Act (R.A.) No. 1199, R.A. No. 3844, as
amended; Presidential Decree (P.D.) No. 27, R.A. No. 6657, and R.A. No. 9700,
including any and all existing issuances and administrative orders of the Department
relative to such laws, as well as all executive fiats and jurisprudence on agrarian law
implementation matters.
The penultimate objective of the conduct of Legal Counselling is to provide legal
guidance. With the additional goal of representing the client in the proper forum, if
warranted, under DAR Memorandum Circular (M.C.) No. 12, Series of 2009.

Office or Division: Department of Agrarian Reform Central Office (DARCO) -

Agrarian Reform Beneficiaries Legal Assistance Division
(ARBLAD) of the Bureau of Agrarian Legal Assistance (BALA).
Classification: Simple
Type of Government to Government/Business/Client
Transaction:
Who May Avail: 1. Agrarian Reform Beneficiaries (ARBs),
2. Tenants
3. Farmers
4. Walk-in Clients
5. General Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Generally, none. Not applicable

The client could bring pertinent documents

for evaluation that will support his/her
cause to aid the Officer of the Day to arrive
at a sound legal advice or concrete solution Client concerned
to the problem/concern and make a
recommendation as to whether the client is
qualified for assistance.

28
 FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID ING TIME
1. Client registers 1. ARBLAD None 1 minute ARBLAD
in the logbook. Administrative Staff Personnel
registers in the logbook
the name, address,
gender, and mobile
number of the walk-in
client.
2. Client narrates 2.1 The Officer of the None 30 minutes Officer of the
facts and issues. Day (OD) gathers facts Day
from the narration of the
walk-in clients and
analyzes the facts to
ascertain the issue/s or
concern/s involved.

If client brings with

him/her documents,
evaluates the same and
ascertain the issue/s or
concerns involved.
2.2 If issue/s or None 60 minutes Officer of the Day
concerns raised are
agrarian in nature, the
OD renders the
appropriate advice
based on existing
agrarian laws and
jurisprudence.
Otherwise, refer to the
appropriate
person/division/agency.
2.3 The OD completes Officer of the Day
the Clientele Evaluation to be reviewed by
Form with the Chief
recommendation, as to
whether the client can
be represented
pursuant to DAR M.C.
No. 12, Series of 2009.
3. Client answers None 5 minutes
the Client

29
Satisfaction
Measurement
(CSM) Form.
TOTAL: None 1 Hour
36
Minutes

30
5. Issuance of Certificate of Finality
Orders/Resolutions shall become final and executory after all parties have received
an official copy thereof, after the lapse of fifteen (15) days from the date of receipt by
the last recipient of an official copy, and there is no Motion for Reconsideration nor
Appeal therefrom (Sec. 33, AO 3, S 2017).
Office or Division: Office of the Bureau of Agrarian Legal Assistance (BALA)
Director
Classification: Complex
Type of Government to Citizen
Transaction:
Who may avail: 1. Any party to the case;
2. Any counsel of record; or
3. Any person authorized by the party/counsel to the case.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request for the issuance of LIRD-BALA
Certificate of Finality attaching therein
a copy of the subject Order.
2. Transmittal of the Case Records from DARCO Records or the BALA
DARCO Records Division if the Communication Team and BALA
subject Order was issued on or
before February 2023 or the BALA
Communications Team, if the subject
Order was issued in March 2023 or
thereafter.
3. Certification from the DARCO
Records Division that No Appeal or
Motion for Reconsideration was filed
AND Status of the Receipt of the
Orders if the subject Order was
issued on or before February 2023;
or Certification from the concerned
Office of BALA that No Appeal or
Motion for Reconsideration was filed
AND Status of Receipt of the Orders
from the BALA Communications
Team if the subject Order was issued
in March 2023 or thereafter.
4. Verification Slip from Legal Case BALA
Monitoring System (LCMS)
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. The client 1.1 Administrative Staff None 30 minutes Division Chief
files a receives the request LIRD
request for with the attached
Certificate

31
of Finality complete
attaching documents;
therein a
copy of the 1.2 Evaluates the
subject completeness of the
Order. documents;

1.3 If complete, the

Administrative Staff
enters the data to
Office 365; If not
complete, he shall
inform the requesting
party of the lacking
documentary
requirements.
1.4 Administrative Staff None 30 minutes Division Chief
prepares the LIRD
Memorandum-
Request for the
transmittal of the
Case Folders to
LIRD including the
Certification from the
Records Division or
the BALA
Communications
Team that there was
no Appeal or MR
filed and the status
of the receipt of the
Orders by the
concerned parties as
well as the
certification as to the
completeness of the
return cards.
1.5 Administrative Staff None 2 days Division Chief
of the Records Records Division
Division or the or Division Chief
concerned BALA of the concerned
BALA Division
Division verifies
whether there is a
pending Appeal or
Motion for
Reconsideration.

32
1.6 Administrative Staff None 2 days Division Chief
of the Records Records Division
Division or the or Head of the
BALA Communication
Team
Communication
Team verifies the
Status of the
Receipt of the
Orders
1.7 Administrative Staff None 1 hour Division Chief
prepares Records Division
Certificates on or Division Chief
whether there is an of the concerned
Appeal or Motion
for Reconsideration
and the status of
the receipt of the
Orders
1.8 Division Chief of the None 15 minutes Division Chief
Records Division or Records Division
the Chief of the or Chief of the
concerned Division concerned
Division AND
of the BALA
Head of the
including the Head Communication
of the Team
Communication
Team signs the
Certificate on
whether there is an
Appeal or Motion
for Reconsideration
and Certificate of
the Status of the
receipt of the
Orders
1.9 Verifies with the OD, None 15 minutes Division Chief
LUCD, CCD, and LUCD, and CCD
Cancellation Office and Cancellation
through their Legal Office
Case Monitoring
System whether
there is a pending
Appeal or MR
before their Office
1.10 Upon receipt of all None 4 hours Division Chief
the Certifications LIRD
and Verification

33
 Slips from the
Records Division or
the BALA
Communication
Team AND
concerned
divisions,
respectively, the
Legal Officer shall
ONLY prepare the
Certificate of
Finality and the
Memorandum of
Implementation
once he determines
that there is no
pending Appeal or
Motion for
Reconsideration
AND copies of the
Orders were
received by the
concerned.
1.11 The Assistant None 2 hours Division Chief
Division Chief LIRD
reviews the
Certificate of
Finality and
Memorandum of
Implementation and
places his initials
thereon after
review.
1.12 The Division Chief None 15 minutes Division Chief
reviews and LIRD
finalizes the
Certificate of
Finality and
Memorandum of
Implementation
places his initials
thereon and
forwards the same
to the Assistant
Director, for his
further review and
initials.

34
1.13 The Assistant None 1 hour Assistant Director
Director reviews BALA
and puts his initials
on the Certificate of
Finality and
Memorandum of
Implementation
1.14 The Admin Staff None 15 minutes Assistant Director
forwards the BALA
Certificate of
Finality and
Memorandum of
Implementation to
the Office of the
Director for his final
review and
signature.

1.15 The Director None 4 Hours Director

reviews the BALA
complete staff work
if the Certificate of
Finality and
Memorandum of
Implementation is
complete. If
complete, he shall
sign the Certificate
of Finality and
Memorandum of
Implementation and
have it dated and
stamped with a seal
of the Office by an
Administrative Staff.

If not complete, the

Case Folder (CF)
with the Certificate
of Finality and
Memorandum of
Implementation
shall be returned to
the LIRD.
1.16 The None 2 hours Director
Administrative Staff BALA
of the Office of the

35
 Director releases
the signed, dated,
and stamped with a
seal Certificate of
Finality and
Memorandum of
Implementation
including the
complete records of
the case to the
Records Division for
mailing with
complete staff work
including the
preparation of
pouch and
reproduction of
copies by the
Administrative Staff
of the LIRD.

1.17 The client fills-out

Client Satisfaction
Measurement
(CSM) Form
TOTAL None 6 Days

36
6. Issuance of Certificate of No Pending Appeal
The Certificate of Finality shall be issued by the Regional Director upon certification
issued by the Bureau of Agrarian Legal Assistance (BALA) Director that no Appeal or
action was filed by any person on the said decision (DAR Memorandum Circular No.
1 Series of 2017).
Office or Division: Office of the Assistant Director (BALA)
Classification: Simple
Type of Government to Citizen
Transaction:
Who may avail: 1. Any party to the case;
2. Any counsel of record;
3. Any person authorized by the party/counsel to the case; or
4. The Regional Director or the Regional and Provincial Chief
Legal
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request of Certificate of No Pending Appeal Parties or their authorized
representatives, concerned Regional or
Provincial Chief Legal
Certification from the Records Section that DARRO Records Section
No Appeal/Motion for Reconsideration (MR)
filed
Verification Slip from Legal Case Monitoring BALA
System (LCMS)
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. The client files 1.1.a The Administrative None 30 minutes Division Chief
a request for the Staff receives either LIRD
issuance of a the hard copy of the
Certificate of No request with
Pending Appeal complete
documents at the
Legal Information
and Research
Division (LIRD) or
through the official
e-mail address of
the LIRD;

1.1.b Evaluates the

completeness of the
documents;

37
1.1.c If complete, he
enters the data into
Office 365; If not, he
shall inform the
requesting party of
the lacking
documentary
requirements.
1.2 Verifies through the None 1 Day Division Chief
LCMS whether there LIRD
is a pending Appeal
or Motion for
Reconsideration on
the said decision.
1.3 Verifies with Land None 1 Day Division Chief
Use Cases Division LIRD
(LUCD), Claims and
Conflicts Division
(CCD), Cancellation
Office, and manual
record to determine
if there are any
pending Appeals or
MR on the said
decision
1.4 Upon receipt of all None 2 hours Division Chief
the Verification Slips LIRD
from the concerned
divisions, the Legal
Researcher prepares
the Certificate of No
Pending Appeal. The
Attorney IV of the
LIRD and the
SARPO, who
supervise the Legal
Researcher, put their
initials at the Control
Number after their
respective review.
1.5 The LIRD Chief None 2 hours Division Chief
reviews and initials LIRD
the finalized

38
 Certificate of No
Appeal.
1.6 The Certificate of No None 15 minutes Division Chief
Appeal is sent to the LIRD
Office of the
Assistant Director or
his alternate
signatory for his
review and
signature.
1.7 The Assistant None 4 hours Assistant Director
Director reviews the Office of the
complete staff work if Assistant Director
the Certificate of No BALA
Pending Appeal is
complete.
Afterwards, he signs
it, and his staff will
have the Certificate
dated and stamped
with a seal of the
Office.
1.8 Forwards the None 15 minutes Assistant
signed, dated, and Director
stamped with a seal Office of the
Certificate of No Appeal Assistant Director
to the LIRD. BALA
1.9 The Administrative None 6 hours Division Chief
staff releases the LIRD
signed, dated, and
stamped with a seal
Certificate of No
Appeal to the
Records Division for
mailing with
complete staff work
(reproduction of
copies and
preparation of pouch
by the Administrative
Staff of LIRD).

If the request was

formally made and

39
 received through the
official e-mail
address of the LIRD,
the Certificate of No
Appeal shall be
released to the e-
mail address of the
requesting party in
addition to its
releasing before the
Records Division.

The client fills out Client

Satisfaction
Measurement (CSM)
Form
3 days 7
TOTAL: None
hours

40
7. Legal Representation

“Lawyers and Legal Officers for the Farmers” is the apt slogan for this public service.
In essence, it is the process of providing free legal assistance and representation to
our indigent farmer beneficiaries including immediate members of their families and
other qualified beneficiaries under Section 22 of Republic Act (R.A.) No. 6657 and
other qualified stakeholders to protect their rights and interest under the government’s
agrarian reform program, either by way of legal advice and the appropriate filing of
cases before the proper forum against an individual or an entity; or assert such right
by way of defending themselves when they are sued in regular courts, quasi-judicial
and administrative agencies.
This service is provided by the Agrarian Reform Beneficiaries Legal Assistance
Division of the Bureau of Agrarian Legal Assistance (ARBLAD-BALA) under DAR M.C.
12-09 known as the DAR Manual on Legal Assistance, including the different Legal
Divisions of the Department of Agrarian Reform (DAR) in its provincial and regional
offices.
Free legal representation is available to qualified farmers, tenants, actual tillers, or
agrarian reform beneficiaries (ARBs) after a request has been made and the process
of screening and evaluation had been conducted pursuant to DAR Memorandum
Circular No. 12, Series of 2009 (DAR Manual on Legal Assistance).
Office or Agrarian Reform Beneficiaries Legal Assistance Division of the
Division: Bureau of Agrarian Legal Assistance (ARBLAD-BALA), DAR Central
Office (DARCO)
Classification: Simple
Type of Government to Citizen (G2C)
Transaction:
Qualified Farmers, Agrarian Reform Beneficiaries (ARBs), Tenants,
Who May Avail: Actual Tillers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Generally, any conceivable documents
showing that the requesting party is either a
tenant, farmer, ARB, or actual tiller under Client concerned and other attached
the government’s agrarian reform program government agencies
pursuant to existing agrarian laws including
pertinent executive issuances.
A requesting-party together with his/her
written request for legal
representation/assistance, shall
bring/submit: Client concerned and other attached
government agencies
1. Certificate of Land Ownership Award
(CLOA);
2. Emancipation Patent (EP);

41
 3. Order of Award/Certificate of Land
Transfer (CLT);
4. Agricultural Leasehold Contract
(ALC);
5. Receipts of payment of lease rentals;
6. Order/Resolution/Decision of
courts/quasi-judicial agencies
establishing the requestor’s agrarian
right;
7. Administrative findings or
certifications evidencing such
agrarian right;
8. Certificate of Indigency;
9. Special Power of Attorney;
Copy of withdrawal of counsel, if
applicable.
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID ING TIME
1. Client signs the 1. Designated Officer of The designated
official logbook. the Day checks the None 1 minute Officer of the Day
completeness of the pursuant (including
entry for record to DAR lawyers).
purposes. MC 246
and PD
946

2. Client presents 2.1 Designated Officer The designated

the written None 30 minutes Officer of the day
of the Day interviews (including
request for legal the requesting party to pursuant
representation, to DAR lawyers).
ascertain his/her
and submits any qualification. MC 246
If he/she is
and/or all and PD unavailable for
pertinent Designated Officer of 946 valid reasons,
documents. the Day examines, any
evaluates, and analyzes Lawyer/SARPO/
the facts as narrated by ARPO II present.
the requesting party
including the documents
submitted.

42
2.2 Designated Officer The designated
of the Day examines the None 1 day Officer of the day
authenticity of the pursuant (including
documents submitted by to DAR lawyers).
coordinating and MC 246
If he/she is
communicating with the and PD unavailable for
offices where the said 946 valid reasons,
documents originated. any
Lawyer/SARPO/
ARPO II present.

2.2.1 If the requesting The designated

party or applicant is None Officer of the day
qualified and there is pursuant 30 minutes (including
reasonable ground to to DAR lawyers).
sustain his/her case is MC 246
If he/she is
the proper forum, the and PD unavailable for
Officer assists and/or 946 valid reasons,
represents the said any
party. Lawyer/SARPO/
ARPO II present.
The Handling Officer
fills-up and signs the
Matrix for Legal
Representation which
shall also be approved
by the Division Chief.
The
2.2.2 If the requesting None communic
party/applicant is not pursuant ation will
qualified, the Officer to DAR be made
immediately MC 246 through a
communicates the and PD letter
denial to the concerned 946 addressed
individual or entity. to the
individual
concerned

43
 The Lawyer/Legal None
Officer concerned pursuant
submits a report and/or to DAR
confirmation for the MC 246
denial to the ARBLAD and PD
Chief who shall submit a 946
recommendation to the
BALA Director for final
determination whether
the request for legal
assistance is proper or
not.

2.3. The Handling None The designated

Officer drafts and files a pursuant 30 minutes Officer of the day
formal Entry of to DAR as regards (including
Appearance or files the MC 246 the filing of lawyers)
necessary pleading/ and PD formal
documents with the 946 Entry of
Appearanc In he/she is
appropriate quasi- unavailable for
judicial agencies or e
valid reasons,
regular courts. As regards any
the filing of Lawyer/SARPO/
2.4. The Handling pleadings/ ARPO II present.
Lawyer/Legal Officer will documents
attend preliminary depends
conference and on the
scheduled hearing set period set
by the Court/Office and forth by the
other Quasi-Judicial Rules of
Agencies. Court;
respective
rules of
procedure
of the QJA
concerned;
and other
pertinent
laws.

Designated Officer of None The designated

3. Client answers the Day administers pursuant 5 minutes Officer of the day
the Client CSM Form. to DAR (including
Satisfaction MC 246 lawyers).

44
Measurement and PD In he/she is
(CSM) Form. 946 unavailable for
valid reasons,
any
Lawyer/SARPO/
ARPO II present
TOTAL: None 1 day 2
hours and
6 minutes

45
8. Land Use Conversion (Above 5 hectares)

This serves as the procedure for the application of land use conversion above five (5)
hectares, pursuant to Administrative Order (A.O.) No. 01, Series of 2002.
Office or Division: Land Use Cases Division (LUCD) - DAR Central Office (DARCO)
Classification: Highly Technical
Type of G2C, G2G
Transaction:
Who may avail: 1. Owners of private agricultural lands or other persons duly
authorized by the landowner;
2. Beneficiaries of the agrarian reform after the lapse of five (5)
years from the award, reckoned from the date of the issuance
of the Certificate of Landownership Award (CLOA), and the
applicant upon conversion shall fully pay the price of the land;
and
3. Government agencies, including government-owned or
controlled corporations, and local government units (LGUs),
which own agricultural lands as their patrimonial property.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Administrative Order 01 Series of 2002 Records Division or downloadable at DAR
- Refer to Annex A Website (www.dar.gov.ph)
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client secures 1. DAR Personnel None 5 minutes Records Division or
Application Form. hands out Application downloadable at
Form/s. DAR Website
(www.dar.gov.ph)
2. Client installs None
Public Notice
Billboards in the
subject property
3. Client None
furnishes the
Municipal
Agrarian Reform
Program Officer
(MARPO) 2
copies of
Accomplished
Application Form
together with a
photocopy of title
and directional
map

46
4. Client fills out 4.1 Technical Staff None 2 hours Division Chief
Application Form evaluates and reviews BALA
with necessary documents/application
data, reproduces folder as to its
in three clear completeness and
photocopies and relevance. If incomplete,
places in three Technical Staff returns
separate folders, to Applicant. If
and submits the complete, Technical
same with Staff receives the
attached applications and
Municipal documents.
Agrarian Reform
Program Officer
(MARPO)
Certification.
4.2 Administrative Staff None 30 minutes Division Chief
assesses the filing fee, BALA
inspection fee, and cash
bond.
5. Client pays 5.1 Administrative Staff Filing 30 minutes Division Chief
necessary fees. issues the Order of Fee: BALA
Payment and receives 2,000
the official receipt. Inspectio
n Fee:
Luzon:
10,000
Visayas:
15,000
Mindanao
: 20,000
Cash
Bond
(Cash or
MC):
2.5% of
the zonal
value
Surety
Bond:
15% of
the zonal
value
payable
with
GSIS

47
 5.2 The DAR Personnel 30 minutes Division Chief
raffles the Application BALA
folder or case to LUCS-
TWG.
5.3 Technical Staff/ Three (3) Division Chief
Administrative Staff days from BALA
issues the Notice of On- the date of
Site Inspection and filing of the
Investigation (OSII). application
5.4 Technical Staff/ Five (5) Division Chief
Administrative staff days from BALA
furnishes the Provincial notice of
Agrarian Reform OSII
Program Officer
(PARPO) and MARPO
with the LUCF.
6. Client
transmits the
Notice of
OSII/Public
Consultation to
MARPO and
indicates the
inspection date
on the billboard.
7. Client 7.1 Technical Staff and Five (5) Technical Staff,
participates in the Videographer conduct days from Videographer
OSII. OSII. Notice
7.2 Technical Staff Two (2) Division Chief
submits OSII Report. days from BALA
the
completion
of the OSII
7.3 LUCC Committee Five (5) Land Use Cases
deliberates on the days from Committee (LUCC)
merits of the receipt of Chairperson and
application/case. the Field Committee
Investigati
on Report
7.4 LUCC Committee Thirty (30) Land Use Cases
issues the Orders, working Committee (LUCC)
Decisions, or days from Chairperson and
Resolutions. the date Committee
the case
Client fills out the Client was
Satisfaction submitted
for

48
 Measurement (CSM) deliberatio
Form. n before
the LUC
Committee
.
8. Posting of
Performance
Bond.
9. Client requests
Registry of Deeds
(ROD) to
annotate land
use.
10. Client
provides LUC
with a copy of the
ROD Annotation
on land use.
11. Client pays
the Disturbance
Compensation.
12. Client
commences
development.
TOTAL: 50 days, 3
hours,
and 35
minutes
Filing Fee: 2,000
Inspection Fee Luzon: 10,000
Visayas: 15,000
Mindanao: 20,000
Cash
Bond
(Cash or
MC):
2.5% of
the zonal
value

49
 Surety
Bond:
15% of
the zonal
value
payable
with
GSIS

** Unless there is a protest/opposition, then the remaining of the period is suspended

until the protest/opposition is resolved.

**Pursuant to Administrative Order 01, Series of 2002.

**ALI cases must be resolved within 30 days from the moment the ALI case is
submitted for resolution.

50
9. Issuance of Certification on the issued Certificate of Land
Transfer (CLT)/ Emancipation Patent (EP)/ Certificate of Land
Ownership Award (CLOA) and/or Certified True Copy of the Records/
Masterlist of the Issued CLT/ EP/ CLOA

This certification is requested by the party to ascertain the status of the processing on
issuance of the CLT/EP/CLOA.
Office or Division: DARCO BLTI – Documentation and Coordination Division
Classification: Simple
Type of Transaction: Government to Citizen (G2C); Government to
Government (G2G)
Who may avail: Agrarian Reform Beneficiaries (ARBs)/Landowners/Civil
Society Organization (CSO)
representatives/Lawyers/Field Level Units
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Special Power of Attorney (SPA) if the Party concerned/Authorized
requesting party is not the CLT/EP/CLOA Representatives
holder (1 original)
Letter Request from the concerned party Party concerned/Authorized
addressed to the CARPO-BLTI, LTI Representatives
Documentation and Coordination Division (1
original)
Government Issued IDs Party concerned/Authorized
Representatives
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
FOR DARCO: A. Through None 2 minutes Receiving
PAIC/PACCU: Personnel (RP)/
1. Client inquires Records Officer
and sends 1.1 Receiving Personnel
request either (RP) receives the PAIC/
thru Public PACCU Feedback Form
Assistance and Client’s Logbook
Information duly filled up by the
Center (PAIC), or requesting Client.
via direct mail/
online per email
address.
ltidcd.secretariat@
dar.gov.ph
1.2 RP requests for the
presentation of
Government issued IDs,
letter-request, and

51
notarized Special Power
of Attorney (SPA) if the
Client is not the
CLT/EP/CLOA Holder.
1.2.1 In absence of
the ID and/or
notarized SPA, RP
advises the Client to
provide said
documents and
request for the
latter’s contact
details; and/or
1.2.2 In absence of
the letter-request, RP
provides the Client
the Letter-Request-
Form.
1.3 RP conducts
interview to inquire into
the request/ concerns of
the Client, discuss other
procedures, and
elaborate payment
process.
B. Sent via mail either
direct/ online:
1.4 RP evaluates the
requests/concerns and
checks authenticity of
the ID, clarity of letter-
request and notarization
requirement of the SPA,
if the Client is not a
CLT/EP/CLOA Holder.

1.5 RP prepares an
official reply
acknowledging the
Client’s
requests/concerns and
request submission of
lacking documents, if
not provided.

52
 1.6 RP prints and/or
forwards the request to
the Chief Agrarian
Reform Program Officer
(CARPO) once
documents are
complete.

C. Sent via Text/Call

1.7 RP advises the
Client to send the
latter’s concern via
email and proceed with
(B).
2. Client submits 2.1 The CARPO/ Chief None 7 minutes CARPO/Assigned
letter-request and Administrative Officer Technical Staff/
necessary (CAO) assesses the Records Officer
requirement, if requests/ concerns of
thru PAIC/PACU. the Client.

Client sends via

mail
directly/online the
letter-request and
scanned copy of
the required
documents.
2.2 The CARPO assigns
the Client's
concerns/requests to
the assigned Technical
Staff and instructs the
assigned personnel to
conduct further
interview, if necessary.
2.3 The assigned
Technical Staff
searches at the CLT
Master list and/or EP-
CLOA IS and looks for
the records of the
documents.

53
 2.4 The assigned
Technical Staff notifies
the Client about the
information/ records
found in the database.
However, if the request
was sent via direct/
online mail, the
assigned Technical Staff
sends an official reply
signed by the CARPO to
explain the details of the
process.
3. If through 3.1 Administrative Staff Php 5 minutes CARPO
PAIC/PACCU, fills out the request form 60.00 for DCD
the assigned by the Client and Certified
technical staff endorses the True
brings the Order accomplished request Copy of
of Payment at the form by the head of the the
cashier for the concerned office to the specified
issuance of Accounting Division. entry in
Official Receipt. the
Master
list/Php
If via online, 60.00 for
text/call the EP/
transactions, CLOA
payment is via Certificati
personal on
appearance of
the Client at
PAIC/PACCU for
the issuance of
Official Receipt.
3.2 Administrative Staff CARPO
presents the DCD
Accomplished Request
Form to the Accounting
Division for the issuance
of the Order of Payment
with the amount
specified with respect to
the requested
Certification.

54
 3.3 Accounting Staff CAO
prepares the Order of Accounting
Payment. Division

3.4 Accounting CAO

Staff/Personnel reviews Accounting
and approves the Order Division
of Payment.
3.5 Administrative Staff CARPO
presents the approved DCD
Order of Payment to the
Cashier for payment.
3.6 Issues Official CAO
Receipt (OR). GSD

4. Client’s waiting 4.1 For the Certification None 7 minutes CARPO/ Assigned
time while the on CLT/EP/CLOA and Technical Staff/
assigned Certified Copy of the Records Officer
technical staff CLT/EP/CLOA records,
prepares the the assigned staff:
requested
Certification.
4.1.1. Photocopies
the OR, valid ID,
letter-request and
notarized SPA, if
any, and returns the
original OR and
photocopies of ID,
letter-request and
SPA to the Client;
and
4.1.2. Prints the
Certification,
photocopies the CLT
Master lists, both
noting the OR
number and
processing date, and
forwards the same to
the CARPO/CAO for
the affixing of
signature.
4.2 The CARPO/ CAO
reviews the documents,

55
 and if in order, signs the
Certification and/or
Certified True Copy of
the requested
documents.
4.3 The Assigned Staff
retrieves the signed
documents from the
CARPO/CAO. If the
transaction is thru
PAIC/PACU, make a
photocopy of the same.
4.4 If transaction is sent
via Online, SMS,
Cellphone Call, the
Assigned Staff prepares
the scanned copy of the
documents and the
official receipt (for
verification with
Cashier), for records
purposes;
5. If thru 5.1 The Assigned Staff None 5 minutes RP/Assigned
PAIC/PACU, the asks if the Technical
assigned staff client/representative has Staff/Records
places the anymore concerns. Officer/Client
requested
certification/docu If none, the Assigned
ment in an Staff asks
envelope and Client/representative to
gives the answer Client
signed/attested Satisfaction
documents to the Measurement (CSM)
Client. Form with a reminder to
send back to
If via Online PAIC/PACCU (for
transaction, the personal transaction), or
assigned staff send back to email if via
sends an email online, SMS, Call, said
reply to the Client feedback form for PAIC
with the attached recording purposes.
scanned copy of
the requested
certification/docu
ment and
requests the

56
Client to
acknowledge
receipt thereon.
TOTAL:

for Certified True Copy Php

26
60.00 minutes
for the EP/CLOA Certification Php
60.00
* - Memorandum Circular No. 02, Series of 2022

57
10. Issuance of Certification as to Case Status (Pending/ No
Pending)
The Certification as to the pendency/non-pendency of a case is issued to requesting
party under the enumeration, to attest the actual status of the case.

Office or Division: DARAB Central Office

Classification: Simple Transaction
Type of G2C – Government-to-Citizen; G2B-Government-to-Business;
Transaction: G2G – Government-to-Government
Who may avail: For certification as to case status:
1.Any Party to the Case;
2.Any Counsel of Record;
3.Any person authorized by a party/counsel to the case; or
4.Any government entity concerned

For certification of no pending case:

1. Any interested party; or
2. Any government entity concerned
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Written request
• DARAB Request Form • Office of the Secretariat
• Letter-request • Party to the case/Counsel of
Record/any person authorized

• Request through electronic means • Party to the case/Counsel of

Record/any person authorized
For No.3 in the above enumeration:
• Authorization/Special Power of -Party to the case/Counsel of record
Attorney (SPA)
• Valid ID of the principal (photocopy) -Company, school or Government entity
concerned

• Valid ID of the representative (for -Company, school or Government entity

presentation only) or any proof of concerned
identity
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Submit DARAB 1.1 The Administrative None 5 minutes Attorney VI
Request Aide receives the request
Form/letter and forwards the same to
request/request the Legal Assistant
through electronic
means
1.2 The Legal Assistant None 5 minutes Attorney VI
evaluates the request, and
the authority and

58
 qualification of the
requesting party
1.3 The Legal Assistant None 5 minutes Attorney VI
verifies the case status
from LCMS and/or
database
1.4 The Legal Assistant None 5 minutes Attorney VI
(pending
case)/Administrative Aide
(no pending case)
prepares the requested
certification
1.5 The Legal Assistant None 2 minutes Attorney VI
issues the “Request for
issuance of Order of
Payment” (only for paying
client)
2. Pay the 2.1 The Administrative None 5 Minutes Attorney VI
necessary fees by Aide proceeds to
proceeding to accounting division for
Accounting issuance of an order of
Division to secure payment
an order of
payment and then
to the Cashiering
Unit for payment of
fees.
2.2 Administrative Aide None 5 Minutes Chief Accountant
issues an order of Accounting
payment (only for paying Division
client)
2.3 The Administrative None 5 Minutes Attorney VI
Aide proceeds to
cashiering unit for
payment of fees
2.4 Administrative Aide P60.00 5 minutes Administrative
designated as collecting except Officer V
officer issues an official pauper Cashiering Unit
receipt (O.R.) identifying litigant
the object of payment
(only for paying client)
2.5 Legal Assistant None 3 Minutes Attorney VI
photocopies the O.R. for
recording purposes
3. Accomplish the 3. 1 The Legal Assistant None 2 Minutes Attorney VI
Client Satisfaction releases the certification
Measurement together with the O.R
(CSM) Form after
receipt of the
requested
Certification.

59
 TOTAL: PHP 47 minutes
60.00 (or within 3
(MC No. days)
02 Series
of 2022)

Pauper Litigant: Free of

Charge

60
11. Issuance of Certified Copies of Documents (Case Records,
Decisions, Resolutions, Orders) and/or Transcript of Stenographic
Notes (TSN)
The certified copies of documents which include transcript of the records or any record,
decision, ruling or entry requested by interested parties for personal files, as annexes
to any appeal in any court or tribunal or for other legal purposes.

Office or Division: DARAB Central Office

Classification: Simple Transaction
Type of G2C - Government-to-Citizen; G2B - Government-to-Business; G2G
Transaction: - Government-to-Government
Who may avail: For certified copies of documents (case records/TSN):
1. Any Party to the Case;
2. Any Counsel of Record;
3. Any person authorized by a party/counsel to the case; or
4. Any government entity concerned.

For certified copies of promulgated Decisions/Resolutions/Orders:

1. Any interested party; or
2. Any government entity concerned.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Written request
• DARAB Request Form Office of the Secretariat

• Letter-request Party to the case/Counsel of Record/any

person authorized

• Request through electronic means Party to the case/Counsel of Record/any

person authorized

For No.3 in the above enumeration:

• Authorization/Special Power of
Attorney (SPA) -Party to the case/Counsel of record

• Valid ID of the principal (photocopy)

-Company, school or Government entity
concerned
• Valid ID of the representative (for
presentation only) or any proof of -Company, school or Government entity
identity concerned

61
 FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
Submit DARAB 1.1 The Administrative None 5 Minutes Attorney VI
Request Aide receives the
Form/letter request and forwards
request/ request the same to the Legal
through electronic Assistant (LA)
means
1.2 The Legal Assistant None 5 Minutes Attorney VI
evaluates the request,
and the authority and
qualification of the
requesting party
1.3 The Legal Assistant None 20 minutes Attorney VI
verifies the existence of
the requested
documents and assess
the amount to be paid
1.4 The Administrative None 50 pages Attorney VI
Aide photocopies and & below:30
Senior Agrarian Reform minutes
Program Officer
(SARPO) authenticates Additional
the requested records/ 30 minutes
documents for every
additional
50 pages

Voluminou
s case
records:
within 3
days
1.5 The Legal Assistant None 2 minutes Attorney VI
issues the Request for
issuance of Order of
Payment (only for
paying client)

2. Pay the 2.1 The Administrative None 5 Minutes Attorney VI

necessary fees Aide proceeds to
by proceeding to accounting division for
Accounting issuance of an order of
Division to secure payment
an order of
payment and
then to the
62
Cashiering Unit
for payment of
fees

2.2 The Administrative None 5 Minutes Chief

Aide issues an Order of Accountant
Payment (only for Accounting
paying client) Division

2.3 The Administrative None 5 Minutes Attorney VI

Aide Issues proceeds to
cashiering unit for
payment of fees
2.4 The Administrative P12 per 5 Minutes Administrative
Aide designated as page Officer V,
Collecting Officer issues except Cashiering Unit
an Official Receipt pauper
(O.R.) identifying the litigant
object of payment (only
for paying client)
2.5 The Legal Assistant None 3 minutes Attorney VI
photocopies the O.R. for
recording purposes
3. Accomplish the 3.1 Legal Assistant None 5 minutes Attorney VI
Client releases the
Satisfaction requested documents
Measurement
(CSM) Form after
receipt of the
requested
documents.
TOTAL: P12.00
(MC No.
02 Series
of 2022)

Pauper Litigant: Free of

Charge
50 pages and below 1 hour &
27
minutes
(or within
3 days)

63
 Above 50 pages Additional
30
minutes
for every
additional
50 pages
Voluminous case records Within 3
days

64
12. Issuance of Entry of Judgment
The Entry of Judgment is issued to the requesting party interested to have the subject
decision/resolution/final order which has become final and executory (FINEX) be
entered in the book of entries of decisions, resolutions and final orders.

Office or Division: DARAB Central Office

Classification: Simple Transaction
Type of G2C- Government-to-Citizen; G2B-Government-to-Business; G2G-
Transaction: Government-to-Government
Who may avail: 1. Any party to the case;
2. Any counsel of Record;
3. Any person authorized by the party/counsel to the case; or
4. Any government entity concerned.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Written request
• DARAB Request Form Office of the Secretariat

• Letter-request Party to the case/Counsel of Record/any

person authorized

• Request through electronic Party to the case/Counsel of Record/any

means person authorized

2.Court of Appeals (CA) Certification that No Court of Appeals

Petition for Review was filed therein
(DARAB Circular No.01 Series of 2021)

*CA requires DARAB Secretariat (DS)

attestation of the fact of status of MR, if
any.

For No.3 in the above enumeration:

• Authorization/Special Power of Party to the case/Counsel of record

Attorney (SPA)

• Valid ID of the principal Company, school, Government entity

(photocopy) concerned

• Valid ID of the representative Company, school or Government entity

(for presentation only) or any concerned
proof of identity
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE

65
1. Submit 1.1 The Administrative 5 minutes Attorney VI
DARAB Aide receives the None
Request Form/ request including
letter request/ the CA certification
request (if received online,
through original copy of the
electronic CA certification
means must be sent via
together with registered mail or
the CA through a licensed
certification courier service)
and forwards the
same to the Legal
Assistant

1.2 The Legal Assistant None 5 minutes Attorney VI

evaluates the
request including
the CA certification

1.3 The Administrative None 30 minutes Attorney VI

Aide prepares draft
Entry Judgment

1.4 The Senior Agrarian None 15 minutes Attorney VI)

Reform Program
Officer (SARPO)
evaluates/edits the
draft Entry of
Judgment

1.5 The Executive None 15 minutes Executive

Director (or in his Director/Attorney
non-availability, the VI
Attorney VI)
approves/signs the
Entry of Judgment

2. Accomplish the 2. The Legal Assistant None 5 minutes Attorney VI

Client releases an
Satisfaction authenticated copy of
Measurement the Entry of Judgment
(CSM) Form after
receipt of an
authenticated

66
copy of the Entry
of Judgment.
1 hour &
TOTAL: None 15
minutes
(or within
3 days)

67
13. Legal Assistance to AR stakeholders – ARBs, NGOs/ POs, and
Landowners
This service refers to the assistance given to walk-in clients-AR stakeholders,
particularly Agrarian Reform Beneficiaries, non-government organizations, people’s
organizations and landowners requesting for legal assistance and advice regarding
issues and concerns on agrarian related matters. This service also refers to the
assistance given to walk-in clients who have complaints regarding pending agrarian
cases.
Office or Office of the Undersecretary for Legal Affairs
Division:
Classification: Simple
Type of G2C
Transaction:
Who may avail: AR stakeholders - FBs, NGOs/POs, Landowners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Not applicable Not applicable

FEES TO PROCESS PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID ING TIME
1. The client files, 1.1 The receiving clerk None 15 minutes Executive Assistant
reports, or receives and records ULAO
submits written the written request to
queries or the Official Document
requests for legal Tracking System
assistance (ODTS) and forwards it
to the Chief of
Staff/Senior Executive
Assistant
1.2 The Executive None 15 minutes USEC
Assistant/Chief of Staff LAO
reviews and evaluates
the request and assigns
a Legal Officer or
Consultant to assist the
client
1.3 The Legal None 1 hour Chief of Staff
Consultant interviews ULAO
the client to determine
the legal issues and
concerns and provides
the necessary legal
advice

68
 1.4 The Administrative None 15 minutes Chief of Staff
Staff, if needed, refers ULAO
the client to an
appropriate office of the
Department for further
action and assistance
1.5 The Administrative None *Refer to Chief of Staff
Staff fills up the Agrarian Note ULAO
Reform Beneficiaries
Legal Assistant Division
(ARBLAD) Form for
monitoring purposes
The client fills out the
Client Satisfaction
Measurement (CSM)
Form
TOTAL: None 1 Hour
and 45
Minutes

Note: The time allotted for the initial contact does not include the efforts to be
undertaken by the Office in monitoring if the needs of the client have been addressed
and/or if the Office to which the matter was referred to acted on addressing the main
concern of the client.

69
 14. Legal Opinions and/or Position Papers on Policies, Guidelines,
and Bills filed with Congress that affect the Implementation of
Agrarian Reform Law

This service refers to the assistance given to the different offices, bureaus, service,
and field offices of the Department, as well as other government agencies by providing
legal opinion/s and/or position paper/s that affect the implementation of Agrarian
Reform Law.
Office or Office of the Undersecretary for Legal Affairs (ULAO)
Division:
Classification: Highly Technical
Type of G2C and G2G
Transaction:
Who may avail: Department Offices, Bureaus, Services, DAR Field Offices and other
government agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request Requesting party/ client

FEES TO PROCESS PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID ING TIME
1. 1. Submit request 1.1 Receiving Clerk None 15 minutes Executive Assistant
for legal opinion receives and records ULAO
and/or position the letter request to
paper ODTS and forwards the
documents to the Chief
of Staff/ Executive
Assistant
1.2 Executive Assistant None 30 minutes USEC
reviews, evaluates, and LAO
assigns the request and
forwards the documents
to designated lawyer/
consultant
1.3 Legal Consultant None 2 days Chief of Staff
reviews the rules, laws ULAO
and statutes,
government circulars
and memoranda,
proposed bills, policies
and guidelines subject
for legal opinion or
position paper

70
1.4 Legal Researcher None 1 day Chief of Staff
conducts further ULAO
research
1.5 Legal Consultant None 3 days Chief of Staff
drafts legal opinion/ ULAO
position paper
1.6 Language Editor None 30 minutes Chief of Staff
reviews the draft ULAO
opinion/ position paper
1.7 Administrative Staff None 30 minutes Chief of Staff
finalizes and prints draft ULAO
legal comment/ reply
and forwards to the
Chief of Staff/ Senior
Executive Assistant
1.8 Executive Assistant None 1 hour USEC
reviews the finalized LAO
legal opinion and/or
position paper and
forwards to the
Undersecretary for
approval and signature
1.9 USEC-LAO Reviews None 2 hours USEC
the first draft of the LAO
Legal Opinion and/or
Position Paper
1.10 Legal Consultant None 3 hours Chief of Staff
revises the Legal ULAO
Opinion and/or Position
Paper based on the
comments/suggestions
of the USEC-LAO
1.11 USEC-LAO does None 2 hours USEC
the final review and LAO
approves the Legal
Opinion and/or Position
Paper
1.12 Administrative Staff None 10 minutes Chief of Staff
advises client of the ULAO
availability of the
requested legal opinion
and/or position paper for
pick up

71
2. 2. Pick-up of legal 2.1 Receiving Clerk None 15 minutes Executive Assistant
opinion and/or releases and records ULAO
position paper the legal opinion/
position paper
2.2 Administrative staff None 5 mins Chief of Staff
transmits to EARS the ULAO
comments of the ULAO
on the Bills and Position
Papers
2.3 Receives and None 5 mins Chief of Staff
records in the logbook ULAO
the submitted comments
on Bills and Position
Paper
2.4. Reviews/ verifies None 10 mins Chief of Staff
the documents if in ULAO
order
2.5. Submits comments/ None 10 mins Chief of Staff
position paper to HOR/ ULAO
Senate/ OP thru email
TOTAL: None 7 Days, 2
Hours,
and 40
Minutes

72
15. Local Area Network Registration and Availing Internet Access

This procedure lays down the process of how to register gadgets to the Local Area
Network and how to avail of Internet Access at the DAR Central Office. These steps
will be applicable for G2G clients with unregistered devices accessing the Internet.
Device registration is a one-time process.
Office or DARCO-MISS
Division:
Classification: Simple
Type of Government to Government, Government to Citizen
Transaction:
Who may avail: All DARCO Employees and Guests
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Filled-out Request Form bit.ly/DARCO-LAN-Registration
https://bit.ly/postmyIP
https://bit.ly/Request-For-Guest-Access
https://bit.ly/OnlineHDFeedBack
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. The client fills- 1.1 Receives DARCO None 1 minute Client
out online LAN Registration Report IT Support Division
DARCO LAN automatically Chief
Registration Form MISS
bit.ly/DARCO-LAN-
Registration
1.2 Coordinates with None 30 minutes Client
client and provides IT Support Division
instructions in getting Chief
the identity of client’s MISS
devices (IP and
machine address)
2. The client fills- 2.1 Verifies or validates None 15 minutes Client
out online form DARCO LAN IT Support Division
for IP Address Registration entries if Chief
Reporting the IP Address provided MISS
https://bit.ly/postmy is valid. In case of
IP wrong entries, the client
will be informed to
correct the entries.
2.2 Endorses the None 1 minute Client
verified LAN registration IT Support Division
entries for registration. Chief
MISS
2.3 Conducts None 15 minutes Client
registration activities. IT Support Division
Chief
MISS

73
 2.4 Confirms with the None 1 minute Client
client if the registration IT Support Division
is successful. Chief
MISS
3. The client IF NOT SUCCESSFUL
confirms or
denies that
registration is
successful
3.1 Repeat steps 2.3, None
2.4 and 3
For Guest Internet
Access
4. The concerned 4.1 Receives DARCO None 1 minute Client
office fills-up LAN Registration Report IT Support Division
Online Request automatically Chief
Form for Guest MISS
Internet Access
https://bit.ly/Requ
est-For-Guest-
Access
4.2 Processes request None 5 minutes Client
for Guest Internet IT Support Division
Access. Chief
MISS
4.3 Sends electronically None 5 minutes Client
to the concerned office IT Support Division
the username and Chief
password for Guest MISS
Internet Access
5. Fills-out Client Client
Satisfaction Form
https://bit.ly/Onlin
eHDFeedBack
TOTAL: None Resolutio
n time for
G2G is 1
HOUR and
3 Minutes

Resolutio
n time for
G2C is 11
minutes.

74
16. Processing of Application for Vacant position

Prescribed documentary requirements and step-by-step processes for submitting

application documents for vacant positions in the Department.
All vacant 2nd and 1st level positions in the DAR Central Office are published by the
Personnel Division and posted in three (3) conspicuous places within the DAR Central
Office, the DAR website and Civil Service Commission (CSC) website.
Interested applicants to submit their application documents to the Personnel Division
before the deadline set in the publication.
Office or Personnel Division – DAR Central Office
Division:
Classification: Simple
Type of
G2G - Government to Government, G2C - Government to Client
Transaction:
Who may avail: All interested and qualified applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Intent, specifying the position/item
number and place of assignment. (1 Applicant
photocopy)

2. Updated CSC Form 212 (duly subscribed

Forms downloadable from the CSC
& sworn) with Work Experience Sheet.
Website
(1 photocopy)
3. Individual Performance Commitment and
Review (IPCR) for the last rating period. Applicant
(1 photocopy)
4. Certificates of trainings attended. (1
Applicant
photocopy)

5. Proof of awards and recognition

Applicant
received (1 photocopy), if applicable.

6. Scholastic Records (Transcript of

Records or Diploma, duly certified by the
School last attended, Commission on
school).
Higher Education (CHED)
(1 photocopy)

7. Certificate of Eligibility. (1 Authenticated-

CSC/Professional Regulation
original copy and 1 photocopy)
Commission (PRC)

75
8. Certificate of Employment/ Service
Records from previous employers for Previous employer
experiences outside DAR. (1 photocopy)

FEES TO PROCESS PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client submits 1.1 DAR Personnel None 40 minutes HRMPSB
letter-intent, receives the hard copy per Secretariat
addressed to the of applications or application Personnel
OIC-Chief of downloads the Division
Personnel applications sent via
Division, with the email and checks the
complete completion of
documentary attachments against the
requirements at checklist.
the Personnel
Division or the
soft copy via
email through the
rsp.darpersonn
[email protected]
1.2 DAR Personnel None 20 minutes HRMPSB
prepares the transmittal Secretariat
communication and Personnel
turns over the Division
application documents
to the concerned offices.

1.3 DAR Personnel

transmits the application
documents to the
DARCO offices where
the vacancy exists.
Client fills-out the Client
Satisfaction
Measurement (CSM)
Form and DAR
Personnel records the
Client’s feedback.
TOTAL: None 1 Hour

76
17. Provision of Data/ Information to Clients

Data or information on the status of programs and projects implemented by the

Department of Agrarian Reform are provided to requesting clients for whatever legal
purpose they may serve.

Office or Planning Service (PS - Plan Implementation Monitoring Division

Division: (PIMED)
Classification: Simple
Type of G2C (Government to Client)
Transaction: G2G (Government to Government)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
If Walk-in Client:
a. Valid Identification Card (Original or Any Government institution, Office of the
photocopy for presentation to Designated Requesting Client, School where the
Officer of the Day (DOD) only) client is currently enrolled
b. PS-Client Data Request Form (PS-CDR DAR-Planning Service, Designated
Form). Personal details to be filled-up by Officer-of-the Day (DOD)
the client, and others shall be gathered
by the DOD.
If Thru Mail (Snail Mail, e-Mail, or
Courier): Any Government institution, Office of the
a. Valid Identification Card of the Requesting Client, School where the
requesting party (Scanned Image) client is currently enrolled
b. Request Letter
Office of the requesting organization,
*The letter must clearly specify the School where the client is currently
data/information needed and the purpose for enrolled, or from the Client himself/herself
which the data will be used

FEES TO PROCESS PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID ING TIME
A. IF WALK-IN
CLIENT
If the data
requested is not
available in the
Planning Service
1. Presents ID 1.1 Determines None 15 Mins Designated
Card and orderliness/validity of Officer of the Day
informs the (DOD)

77
 Designated the ID card presented
Officer-of-the- by the client. *The DOD who
Day of the • If it is in order, first received the
data/ assesses if the data request shall be
information requested is available the staff
needed in PS. responsible until
(DOD refers to the the request is
technical staff, i.e.,
• If the data requested fully complied
Planning Officer II, with
Statistician II, is unavailable in PS,
Planning Officer III, informs the client that
Statistician III, the data/information
assigned to handle needed is not
client requests for
available in PS.
the day)

• If the data requested

is available in other
DAR units, refers the
client to the concerned
unit.

If the data requested is

unavailable in DAR,
advises the client on
where and how he can
avail the needed
data/information.
2. Receives None 5 Minutes
information/
feedback from
DOD
Transaction None 20
Completed minutes
If the data
requested is
Readily Available
at DAR-Planning
Service
1. Presents ID 1.1 Determines None 15 mins Designated
Card to the DOD orderliness/validity of Officer of the Day
and fills-out the ID card presented (DOD)
personal details by the client.
in the Client Data

78
Request Form • If it is in order, *The DOD who
(CDRF) assesses if the data first received the
requested is available request shall be
in PS. the staff
responsible until
the request is
• If data requested is
fully complied
available in PS,
with
requests the client to
fill-out “personal
details” in the CDRF.

*Client’s personal
information will be
encoded in the CDRF

2. Provides 2.1 Interviews the client None 15 mins DOD- PO II, PO

additional details to gather details on the III, Stat II or Stat
to the DOD, requested data, and III
finalizes assesses if the data PIMED-PS
arrangements on requested is readily
when and how available or is still to be
the requested processed/generated
data will be
claimed, and *Other details on the
receives the requested data and
client’s portion of arrangements on when
the PS-CDR and how the data will be
Form claimed will be encoded
in the CDR Form.

2.2 Prints a copy of the

filled-out PS-CDR Form.
Detaches the Client’s
portion and gives it to
the client for his/her
reference.
3. Waits for 3.1 Undertakes None 2 hours DOD- PO II, PO
notification from completed staff work III, Stat II or Stat
DAR on the (CSW) to comply with III
availability of data the request letter: PIMED-PS
requested or for
the agreed • Retrieves data from
time/day of the Officer of the

79
release of data Day’s Kit (e-copy or
requested hard copy), or from
the concerned staff,
and compiles all
requested data,
especially if it involves
multiple data
*Records appropriate
transaction updates in
the PS-CDR Form
3.2 Informs the client None 10 mins DOD- PO II, PO
that the data requested III, Stat II or Stat
is already available and III
ready for release if the PIMED-PS
requested document is
for pick up.
*Through agreed mode,
i.e., text, email, phone
call or messenger

3.3 Waits for the client None (Paused

to claim the data clock)
requested
* Processing time is
paused as soon as the
client is notified of the
availability of data
requested.
4. Receives the 4.1a Releases data to None 10 mins DOD- PO II, PO
data from the client and records III, Stat II or Stat
DAR, release of data in the III of
acknowledges PS-CDR Form, if for PIMED-PS
receipt of the pick up; or
data
requested,
and fills-out
Client
Satisfaction
Measurement
(CSM) Form.
4.1b Sends requested None
data to the client based

80
 on the agreed mode
(email, mail, or courier)
*Transaction is deemed
ended as soon as the
data is sent through
email, post office, or
courier.
**Allow an additional
half-day to go to the
post office or courier
Transaction None 3 Hours
Completed
If the data •
requested is
available at
PS but still
needs to be
processed
1. Presents ID 1.1 Determines None 15 Mins Designated
Card to the orderliness/validity of Officer of the Day
DOD the ID card presented (DOD)
by the client. If it is in *The DOD who
order, assesses if the first received the
data requested is request shall be
available at PS. the staff
• responsible until
the request is
fully complied
with

2. Provides 2.1. Interviews the client None 15 mins DOD- PO II, PO

additional to gather details on the III, Stat II or Stat
details to the requested data, and III
DOD, finalizes assesses if the data PIMED-PS
arrangements requested is readily
on when and available or is still to be
how requested processed/generated
data will be
claimed, and * Records appropriate
receives transaction updates in
client’s portion the PS-CDR Form
of the PS-CDR
Form

81
 2.2 Prints a copy of the
filled-out PS-CDR Form.
Detaches the Client’s
portion and gives it to
the client for his/her
reference.

3. Waits for 3.1 Undertakes None DOD- PO II, PO

notification completed staff work III, Stat II or Stat
from DAR on (CSW) to comply with III
the availability the client’s data request: PIMED-PS
of data
requested or
for the agreed
time/day of
release of data
requested
Requests concerned None 10 mins DOD- PO II, PO
Technical Staff to III, Stat II or Stat
generate the data III
requested by the client PIMED-PS

Processes and None 2 days PO II or PO III,

generates data PO IV, Stat II or
requested by the client, Stat III Program
then provides it to the In-Charge,
PIMED-PS
staff-in-charge of
complying with the
client’s request.
Receives documents None 20 mins DOD- PO II, PO
from Technical Staff and III, Stat II or Stat
packages data III
requested (if multiple PIMED-PS
data requirements) and
seeks clearance from
the Division
Chief/Director for the
release of data
Signs transmittal None 10 mins PS Director /
memo/letter and Division Chief-
instructs staff-in-charge PIMED-PS
to release data
requested

82
 3.2 Informs client that None 10 mins DOD- PO II, PO
data requested is III, Stat II or Stat
already available and III
ready for release PIMED-PS

3.3 Waits for the client None (Paused

to claim the data clock)
requested, if for pick-up
* Records appropriate
transaction updates in
the PS-CDR Form
4. Receives data 4.1 Releases data to None 20 mins DOD- PO II, PO
from DAR, client if for pick up; or III, Stat II or Stat
acknowledges III
*Transaction is deemed PIMED-PS
receipt of data
ended as soon as the
requested and
client has been informed
fills-out Client
that the data requested
Satisfaction
is available
Measurement
(CSM) Form.
4.2 Sends requested None
data to client based on
agreed mode (email,
mail, or courier)
*Transaction is deemed
ended as soon as the
data is sent through
email, post office, or
courier.

** Allow an additional
half-day to go to the
post office or courier.
Transaction None 2 Days 1
Completed Hour and
45 Mins
TOTAL:
• Data is not None 20
Available at PS Minutes

83
 • Data is Readily None 3 Hours
Available at PS
• Data is at PS But None 2 Days, 1
Still Needs to be Hour and
Processed 40
Minutes

B. IF THRU E-
MAIL/SNAIL
MAIL or
COURIER
If Data requested
is not available
at PS
1.a Sends 1.1a Receives, prints, None 20 minutes PO II, PO III, Stat
request through and forwards the II or Stat III (in-
*Cut-off charge of
email to Planning request e-mail and to
time is manning the e-
Service at the DOD
12:00 mail accounts)
[email protected]
Noon.
m
Mails
(with attached received
image of valid ID of after the
requesting party) cut-off time
shall be
considered
OR OR as
received
on the
following
working
day.
1.b Sends letter 1.1b Receives the None Admin Aide
request to request letter, records Office of the
Planning Service the receipt of Director
thru: documents in PS
receiving logbook, and
The Director,
forwards document to
Planning
the DOD
Service
4/F DAR Main
Building

84
 Department of
Agrarian
Reform -
Central Office
Elliptical Road,
Diliman
Quezon City
1.2 Receives the None 15 mins DOD- PO II, PO
request letter from the III, Stat II or Stat
Administrative Aide or III
staff in-charge of emails PIMED-PS
and assesses whether
the data requested is
available or not
available at PS and
whether it is readily
available or is still to be
generated, if available
in PS.
2. Receives 2.1 Informs the client None 1 Hour DOD- PO II, PO
information from that the data being III, Stat II or Stat
DOD that the requested is not III
data requested is available in PS. If the PIMED-PS
not available in data is available in other
DAR offices in DAR, refers
the client to the
concerned office.
- Prepares and sends
a communication to
the client regarding
the non-availability of
the data and if
possible advises the
client on where and
how the data can be
availed
Transaction None 1 Hour
Completed and 35
Minutes

85
If the data
requested is
readily available
at DAR-Planning
Service
1.a Sends 1.a Receives, prints, None 20 minutes PO II, PO III, Stat
request through and forwards the II or Stat III (in-
*Cut-off charge of
email to Planning request e-mail and to
time is manning the e-
Service at the DOD
12:00 mail accounts)
[email protected]
Noon.
m
Mails
OR received
OR after the
cut-off time
shall be
considered
as
received
on the
following
working
day.

1.b Sends letter 1.1b Receives the None 2 Days, 1 Admin Aide
request to request letter, records Hour and Office of the
Planning Service the receipt of 55 Director
thru: documents in PS Minutes
receiving logbook, and
The Director,
forwards document to
Planning
the DOD
Service
4/F DAR Main
Building
Department of
Agrarian
Reform-
Central Office
Elliptical Road,
Diliman Quezon
City

86
 1.2 Receives request None 15 mins DOD- PO II, PO
letter from the III, Stat II or Stat
Administrative Aide or III
staff in-charge of emails, PIMED-PS
attaches CDRF to the
request, and assesses
whether the data
requested is available or
not available at PS and
whether it is readily
available or is still to be
generated, if available in
PS.
(Details are to be
written/encoded in the
CDRF)
2. Provides 2.1 Communicates with None 30 Mins
additional details the client to:
(Paused
to the DOD, and • acknowledge receipt
clock to
finalizes the of his/her request;
wait for
arrangement on • get details on data
additional
when and how being requested, if
information
data will be needed; and
from the
claimed • firm-up arrangements
client)
on when the data will
be available and how
it will be sent to the
client

* Records appropriate
transaction updates in
the PS-CDR Form

3. Waits for 3.1 Undertakes None DOD- PO II, PO

notification from completed staff work III, Stat II or Stat
DAR on the (CSW) to comply with III
availability of data the request letter: PIMED-PS
requested or
agreed date of
release of data

87
 • Retrieves data from None 2 hours DOD- PO II, PO
the Officer of the III, Stat II or Stat
Day’s Kit (e-copy or III
hard copy), makes a PIMED-PS
copy or hands it to
the staff responsible
for the program and
compiles all
requested data if the
request involves
multiple data

* Records appropriate
transaction updates in
the PS-CDR Form

3.2 Informs client that None 15 mins DOD- PO II, PO

the requested data is III, Stat II or Stat
already available and III
ready for release PIMED-PS

* through agreed mode,

i.e., text, email, call,
phone call, or
messenger

3.3 Waits for the client None (Paused

to claim data requested clock)

4. Receives/ 4.1. Releases data to None 20 mins DOD- PO II, PO

claims requested the client and records III, Stat II or Stat
data from DAR release of data in the III
and fills-out Client PS-CDR Form, if for PIMED-PS
Satisfaction pick up
Measurement
OR
(CSM) Form.
4.2 Sends requested None
data to the client based
on the agreed mode
(email, mail, or courier)
*Transaction is deemed
ended as soon as the
client is informed that

88
 the requested data is
available, if data is for
pick up, or if data is
already sent through
email or courier
Transaction None 5 Hours
Completed and 40
Minutes

If the data
requested is
available in
DAR – Still
needs to be
processed
1.a Sends 1.a Receives, prints, None 20 minutes PO II, PO III, Stat
request through and forwards the II or Stat III (in-
email to Planning request e-mail and to charge of
Service at the DOD manning the e-
*Cut-off
mail accounts)
[email protected] time is
m 12:00
Noon.
OR
Mails
OR
received
after the
cut-off time
shall be
considered
as
received
on the
following
working
day.

1.b Sends 1.1b Receives the None 15 mins Admin Aide

request letter to request letter, records Office of the
Planning Service the receipt of Director
thru: documents in PS
receiving logbook, and

89
 The Director, forwards document to
Planning the DOD
Service
4/F DAR Main
Building
Department of
Agrarian
Reform-Central
Office
Elliptical Road,
Diliman Quezon
City
1.2 Receives request None 15 mins DOD- PO II, PO
letter from the III, Stat II or Stat
Administrative Aide or III
staff-in-charge of PIMED-PS
emails, attaches CDRF
to the request, and
assesses whether the
data requested is
available or not
available at PS and
whether it is readily
available or is still to be
generated, if available in
PS.

• (Details are to be
written/encoded in the
CDRF)
2. Provides 2.1 Communicates with None 30 Mins
additional details the client to:
(Paused
to the DOD, and • acknowledge receipt
clock to
finalizes the of his/her request;
wait for
arrangement on • get details on data
additional
when and how being requested, if
information
data will be needed; and
from the
claimed • firm-up arrangements
client)
on when the data will
be available and how
it will be sent to the
client

90
 * Records appropriate
transaction updates in
the PS-CDR Form

3. Waits for 3.1. Undertakes None DOD- PO II, PO

notification from completed staff work III, Stat II or Stat
DAR on the (CSW) to comply with III
availability of data the request letter: PIMED-PS
requested or the
agreed date of
release of data
• Requests concerned 15 mins DOD- PO II, PO
Technical Staff to III, Stat II or Stat
generate the data III
requested by the PIMED-PS
client
• Processes and None 2 days DOD- PO II, PO
generates data III, PO IV Stat II
requested by the or Stat III
client and gives it to PIMED-PS
(Program in
the staff-in-charge of
Charge)
complying with the PIMED-PS
client’s request.
Receives documents None 20 mins DOD- PO II, PO
from the Technical Staff, III, Stat II or Stat
packages all data III
requested (if multiple PIMED-PS
data requirements), and
seeks clearance for the
release of documents
from PS
Director/Division Chief
Signs transmittal None 30 mins PS Director /
memo/letter and Division Chief
instructs the staff-in-
charge to release the
data requested
3.2 Informs client that None 15 mins DOD- PO II, PO
data requested is III, Stat II or Stat
III
PIMED-PS

91
 already available and
ready for release
3.3 Waits for the client None (Paused DOD- PO II, PO
to claim the data, if for clock) III, Stat II or Stat
pick-up III
PIMED-PS

4. Receives/ 4.1.a Releases data to None 2 Hours DOD- PO II, PO

claims requested client and records and 30 III, Stat II or Stat
data from DAR release of data in the Mins III
and fills-out Client PS-CDR Form, if for PIMED-PS
Satisfaction pick up
Measurement
OR
(CSM) Form.
4.1.b Sends requested None
data to the client based
on the agreed mode
(email, mail, or courier)
* Transaction is deemed
ended as soon as the
client is informed that
the requested data is
available, if data is for
pick up, or if data is
already sent through
email or courier
Transaction None 2 Days 7
Completed Hours and
20 Mins
TOTAL:
Data is not Available None 1 Hour
at PS and 35
Mins
Data is Readily None 3 Hours
Available at PS and 40
Mins
Data is Available at PS None 2 Days 4
but Still Needs to be Hours and
Processed 55
Mins

92
18. Issuance of Certification on Motion for Reconsideration/
Appeal filed on Agrarian Reform Implementation (ALI) Case/s

This Certification is requested by the parties to the case to ascertain whether the Order
or the Decision has a Motion for Reconsideration filed.
Office or BALA – DARCO
Division:
Classification: Simple
Type of Government to Citizen (G2C); Government to Government (G2G)
Transaction:
Who may avail: Parties to the Case and other interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Valid Company or any Government Company or any Government Offices
Issued Identification (ID) Card (Example: PhilSys, LTO, SSS, LGUs,
PhilPost)
2. Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
3. Letter-Request Interested Party

FEES TO PROCESS PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID ING TIME
1. Client requests 1. DAR Personnel None Division Chief
for issuance of attends to client to BALA
Certification on determine needs and
Motion for endorses to responsible
Reconsideration person.
(CMR).
2. Present valid 2.1 DAR Personnel None Division Chief
IDs, SPA (if prepares and presents BALA
Representative), Request Slip for Order
and Letter- of Payment.
Request.
2.2 DAR Personnel None Division Chief
issues Official Order of BALA
Payment.
3. Client pays Division Chief
required Fees to BALA
Cashiering Unit.

93
 3.1 DAR Personnel P60.00/ Cashier
issues Official Certificati Cashiering Unit
Receipt. on
*free of
charge –
for
farmers
and
ARBs
3.3 DAR Personnel None Division Chief
prepares and issues BALA
CMR.
4. Client receives 4. DAR Personnel asks None Division Chief
copy of CMR. Client to sign in the BALA
logbook.
5. Client fills-out 5. DAR Personnel None Division Chief
Client places CSM in the BALA
Satisfaction box.
Measurement
(CSM) Form.
TOTAL:
Parties/Not-Parties P60.00*
to the Case (MC. 02
Series of 1 day
2022)
Farmers and ARBs Free**
*- Memorandum Circular No. 2, Series of 2022
**- Memorandum Circular No. 246, Series of 2017

94
OnIine Issuance of Certification on Motion for Reconsideration/
Appeal filed on Agrarian Reform Implementation (ALI) Case/s
This Certification is requested by the parties to the case to ascertain whether the Order
or the Decision has a Motion for Reconsideration filed.
Office or BALA – DARCO
Division:
Classification: Simple
Type of Government to Citizen; Government to Government
Transaction:
Who may avail: Parties to the Case and other interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Company, any Government Issued, or Applicant/Requesting Person
any acceptable Identification (ID) Card.
(Example: Philippine Identification System
(PhilSys), Land Transportation Office
(LTO), Social Security System (SSS),
Local Government Units (LGUs), PhilPost,
COMELEC, etc.)
2. Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
3. Letter-Request with contact details or Interested Party
numbers
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client requests DAR Personnel None 5 minutes Division Chief
for issuance of assesses the request to BALA
Certification on determine needs and
Motion for endorses to
Reconsideration BALA/Legal Division.
(CMR) thru Email Contacts or calls the
and/or DAR Requesting Party, if
Facebook necessary.
Messenger and
sends a selfie
holding his/her
valid ID and 1.2 DAR Personnel None 5 minutes Division Chief
Application Form, prints and presents BALA
SPA (if Request Slip to
Representative), Accounting
Division/Section for

95
and Letter- issuance of Order of
Request. Payment. If requested
by BALA, the DAR
([email protected] Personnel prepares an
and official letter to the
rmd.secretariat.@d BALA-Division Chief.
ar.gov.ph)

2. Client emails 2.1 DAR Personnel None 5 minutes Division Chief

photocopy of valid prepares and provides BALA
IDs, SPA (if copy of Official Order of
Representative), Payment to Records
and Letter- Division/Section.
Request.

2.2 DAR Personnel None 2 minutes Division Chief

issues Official Order of BALA
Payment.

3. Client pays 3.1 DAR Personnel None 2 minutes Division Chief

required Fees emails copy of Order of BALA
via online Payment to requesting
payment (thru party.
Land Bank of
the Philippines
[LBP]) and
cost of courier
service. The
Client emails
proof of
payment to
Records
Division/Unit.
3. Pay Required 3.2. DAR Personnel P60/ 3 minutes Division Chief
Fees via online issues the Official BALA
payment (thru Receipt and provides certificati
LBP) and cost of one (1) copy to on*
courier service Records free of
Division/Section. charge –
for
farmers
and
ARBs

96
 3.3 DAR Personnel None 1 day Division Chief
prepares and sends BALA
CMR via courier
service.

4. Client 4.1 DAR Personnel None 2 minutes Division Chief

receives copy emails the Client BALA
of the CMR Satisfaction Form.
from the
courier
service.
5. Client fills-out 5.1 DAR Personnel None 2 minutes Division Chief
Client’s prints and places the BALA
Satisfaction Form accomplished Client
and emails to Satisfaction Form in the
Records Division. box.
TOTAL:
Parties/Not-Parties Php 1 day and
to the Case 60.00 26
minutes
(MC No.
02 Series
of 2022)
Farmers and ARBs Free 1day and
19
minutes
Legal Free 1 day
Division/BALA
*- Memorandum Circular No. 2, Series of 2022
**- Memorandum Circular No. 246, Series of 201

97
19. Issuance of Certified True Copies (CTC) of DAR Issuance
This Certified True Copy is requested by clients to support their legal, administrative,
and financial obligations or requirements.
Office or Division: Records Division-DARCO
Classification: Simple
Type of Transaction: Government to Government; Government to Citizen
Who may avail: DAR Personnel and Publics
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

FEES TO PROCESS PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID ING TIME
1. Client requests 1.1 DAR Personnel None 5 minutes Chief
for CTC of DAR attends to the client to Administrative
Issuance/s. determine needs and Officer
endorses to responsible Records Division
person.
1.2 DAR Personnel None 2 minutes Chief
checks for the Administrative
availability of the DAR Officer
issuance. Records Division

1.3 DAR Personnel None 5 minutes Chief

issues and presents Administrative
Request Slip for Order Officer
of Payment. Records Division

1.4 DAR Personnel None 2 minutes Chief Accountant

issues Official Order of Accounting
Payment. Division

2. Client pays the 2.1 Pays to the None 2 minutes Head Cashier
required fees to Cashiering. Cashiering Unit -
the Cashiering. GSD

2.2 DAR Personnel P60.00/ 3 minutes Head Cashier

issues Official Receipt. document Cashiering Unit -
- GSD
CTC;
P12.00/p
age –
xerox
copy;

98
 free of
charge –
for
farmers
and
ARBs.
2.3 DAR Personnel None 5 minutes Chief
prepares and issues Administrative
CTC of DAR Issuance. Officer
Records Division

3. Client receives 3. DAR Personnel asks None 1 minute Chief

the CTC of the the Client to sign in the Administrative
DAR Issuance. logbook. Officer
Records Division

4. Client fills-out 4. DAR Personnel None 2 minutes Chief

the Client places the Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. Records Division
(CSM) Form.

TOTAL:
Publics Php60.00 27
/ minutes
documen
t* -CTC:
Php12.00
/page*-
plain
(MC. 02
Series of
2022)
Farmer and ARB Free of 10
charge** minutes
DAR Personnel Free of 10
charge minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates
of Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

99
Online Issuance of Certified True Copies (CTC) of DAR Issuances
This Certified True Copy is requested by clients to support their legal, administrative,
and financial obligations or requirements.

Office or Records Division-DARCO

Division:
Classification: Simple
Type of Government to Government; Government to Citizen
Transaction:
Who may avail: DAR Personnel and Publics
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client requests 1.1 DAR Personnel None 5 minutes Chief
for CTC of DAR assesses and endorses Administrative
Issuances thru E- to responsible person. Officer
mail and DAR Records Division
Facebook/
Messenger
([email protected]
and
rmd.secretariat@d
ar.gov.ph).
1.2 DAR Personnel None 2 minutes Chief
checks for the Administrative
availability of the DAR Officer
issuance. Records Division

1.3 DAR Personnel None 5 minutes Chief

issues and presents Administrative
Request Slip for Order Officer
of Payment. Records Division

1.4 DAR Personnel None 2 minutes Chief

issues Official Order of Administrative
Payment. Officer
Records Division

2. Client pays 2.1 Pays to Cashiering None 2 minutes Head Cashier

required fees via Unit. Cashiering Unit –
online payment GSD
(thru Land Bank
of the Philippines

100
[LBP]) and cost of
courier service.
2.2 DAR Personnel P60.00/ 3 minutes Head Cashier
issues Official Receipt. Cashiering Unit –
document GSD
- CTC;
P12.00/
page -
xerox
copy;
*free of
charge –
for
farmers
and
ARBs
2.3 DAR Personnel None 1 day Chief
prepares and sends the Administrative
CTC of DAR Issuance Officer
via courier service. Records Division

3. Client receives 3.1 DAR Personnel None 1 minute Chief

the CTC of the emails the Client Administrative
DAR Issuance Satisfaction Form (CSF) Officer
from the courier to the client. Records Division
service.
4. Client fills-out 4.1 DAR Personnel None 2 minutes Chief
the Client places the Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. Records Division
(CSM) Form.

TOTAL:
Publics: Php 60/ 1 day and
docume 22
nt* - minutes
CTC: Php12/
page*-
xerox
copy
(MC. 02
S.2022)

101
 Farmer and ARB: Free of 1 day and
charge* 10
minutes
DAR Personnel: Free of 15
charge* minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on
Rates of Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

102
20. Issuance of Certified True Copies (CTC) of Order/ Documents

This Certified True Copy of Order or Decision/Document is requested by parties to the

case and other interested parties or clients as their reference in whatever legal
purpose or other applications.
Office or Division: BALA – DARCO
Classification: Simple
Type of Transaction: Government to Client (G2C); Government to Government
(G2G)
Who may avail: Parties to the Case/Interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Valid Company, any Government Applicant/Requesting Person
Issued, or any acceptable Identification
(ID) Card. (Example: Philippine
Identification System (PhilSys), Land
Transportation Office (LTO), Social
Security System (SSS), Local
Government Units (LGUs), PhilPost,
COMELEC, etc.)
2. Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
3. Letter-Request Interested Party

FEES TO PROCESS PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID ING TIME
1. Client requests
1.1 BALA Staff attends to None 5 minutes Division Chief
for CTC of Client to determine BALA
Order/Documents needs and endorses to
. responsible person.
2. Client presents
2.3 2.1 BALA Staff provides None 5 minutes Division Chief
valid IDs, SPA (if Client Request Form. BALA
Representative)/
Authorization
(applicable for
ARBs only) and
Letter-Request.
2.2 BALA Staff None 2 minutes Division Chief
evaluates and approves BALA
the request.

103
 2.3 BALA Staff prepares None 5 minutes Division Chief
and presents Request BALA
Slip (RS) for Order of
Payment.
2.4 Accountant issues None 2 minutes Accountant
official Order of Accounting
Payment. Section

3. Client pays None 2 minutes

Required Fees to
3.2 Cashier issues P60.00/ 3 minutes Cashier
Official Receipt. document Cashiering Unit
-
CTC;
P12.00/
page -
xerox
copy;
*free of
charge –
for
farmers
and
ARBs.
3.3 BALA Staff prepares None 5 minutes Division Chief
and issues copy of CTC. BALA

4. Client receives 4. BALA Staff asks None 1 minute Division Chief

Copy of CTC. Client to sign in the BALA
logbook.
5. Client fills-out 5. BALA Staff places None 2 minutes Division Chief
Client CSM Form in the box. BALA
Satisfaction
Measurement
(CSM) Form.

TOTAL:
CTC for Party/Not- Php60.00 32
Party to the Case /docume minutes
nt
(MC. 02
Series of
2022)

104
 for Party/Not-Party Php12.00 32
to the Case / page - minutes
Xerox
Copy
(MC. 02
Series of
2022)
Farmer and ARBs Free of 20
charge** minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates of Fees
and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

105
Online Issuance of Certified True Copies (CTC) of Orders/Documents
This Certified True Copy of order or decision is requested by parties to the case and
other interested parties as their reference in whatever legal purpose this may serve.
Office or Division: BALA – DARCO
Classification: Simple
Type of Transaction: Government to Client
Who may avail: Parties to the Case/Interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Valid Company, any Government Applicant/Requesting Person
Issued, or any acceptable
Identification (ID) Card. (Example:
Philippine Identification System
(PhilSys), Land Transportation Office
(LTO), Social Security System (SSS),
Local Government Units (LGUs),
PhilPost, COMELEC, etc.)
2. Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
3. Letter-Request with contact details or Interested Party
numbers
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client requests 1.1 DAR Personnel None 5 minutes Division Chief
for CTC of Order/ assesses the request BALA
Documents thru and endorses to
E-mail and DAR responsible person.
Facebook He/she contacts or calls
Messenger and the Requesting Party if
sends a selfie requirements are
holding his/her incomplete.
valid ID and
application Form,
SPA (if
Representative),
and Letter-
Request.

([email protected]
and

106
rmd.secretariat.@d
ar.gov.ph)

1.2 DAR Personnel None 5 minutes Division Chief

presents the request to BALA
BALA/Legal Division for
approval.
1.3 DAR Personnel in None 5 minutes Division Chief
BALA/Legal Division BALA
evaluates and approves
the request.

1.4 DAR Personnel None 2 minutes Division Chief

presents Request Slip BALA
(RS) to Accounting
Division/Unit for
issuance of Order of
Payment.
1.5 DAR Personnel None 2 minutes Division Chief
prepares and issues BALA
Official Order of
Payment, and provides
copy to Records
Division/Unit.
2. Client pays 2.1 DAR Personnel None 2 minutes Division Chief
the required emails copy of Order of BALA
Fees via Payment to requesting
online party.
payment (thru
Land Bank of
the Philippines
[LBP]) and
cost of courier
service.
He/she emails
proof of
payment to
Records
Division/Unit.

107
 2.2 DAR Personnel P60/pag 3 minutes Division Chief
issues Official Receipt e- BALA
and provides one (1)
copy to Records CTC;
Division/Section. P12/pag
e - plain
copy;
free of
charge –
for
farmers
and
ARBs.
3.3 DAR Personnel None 1 day Division Chief
prepares and sends BALA
copy of CTC via Courier
Service.
3. Client 3.1 DAR Personnel None 1 minute Division Chief
receives copy emails the Client BALA
of CTC from Satisfaction Form (CSF)
Courier to the Client.
Service, or
downloads
digitized
format of
approved/
disapproved
application.
4. Client fills-out 4.1 DAR Personnel None 2 minutes Division Chief
CSF and emails prints and places the BALA
back to Records accomplished CSF in
Division the the box.
picture of CSF.
TOTAL:
CTC for Party/Not- P60/doc* 1 day and
Party to the Case ; 32
minutes
P12
/page* -
xerox
copy

108
 (MC. 02
Series of
2022)
Farmer and ARBs Free of 1 day and
charge** 20
minutes
*- Memorandum Circular No. 2, Series of 2022
**- Memorandum Circular No. 246, Series of 2017

109
21. Issuance of Official Receipt for Payment of Bidding Documents
(based on validated deposit slip sent by the bidder)

Under Republic Act (R.A.) No. 9184, bidders may be required to pay for bidding
documents to compensate for the expenses incurred in their preparation and
development. The Bids and Awards Committee (BAC) shall provide the bidding
documents to prospective bidders upon payment of the corresponding costs to the
collecting/disbursing officer of the procuring entity involved.
Office or Cashiering Unit
Division:
Classification: Simple Transaction
Type of Government to Business
Transaction:
Who may avail: All Prospective Bidders and Interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of payment form. Bids and Awards Committee and/or
Accounting Section.
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. The client 1. Bids and Awards None 3 Minutes BAC Secretariat
requests for Committee (BAC) Chief
Issuance of Secretariat Staff submits Administrative
Official Receipt to the Cashiering Unit Officer
from the Cashier the copy of the validated General Services
deposit slip and filled-up Division/Unit
order of payment form
paid by the Bidder.

2. Issuance of 2. Cashier issues an None 3 Minutes Chief

Official Receipt Official Receipt based Administrative
on the validated deposit Officer
slip, order of payment, General Services
and bid documents. Division/Unit

(*Original Official
Deposit will be submitted
by the BAC Sec during
the Pre-Bid Conference)
3. The client 3. Cashier reviews the None 2 Minutes Chief
receives official accomplished CSM Administrative
receipt and fills Form Officer
out Client General Services
Satisfaction Division/Unit
Measurement
(CSM) Form
TOTAL: None 8 Minutes

110
CENTRAL OFFICE
INTERNAL SERVICES

111
1. Request for inclusion in the deliberation of foreign/local scholarship
This procedure covers the requirements and steps on how the DAR Personnel can
request for inclusion in the foreign/local scholarship deliberation.
Office or Learning and Development Division (LDD)
Division:
Classification: Complex
Type of Government to Government
Transaction:
Who may avail: All DAR Officials and Permanent Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Recommendation letter from the head of *Provincial Office
office taking into consideration the Office of the PARPO II
following:
- Relevance and usefulness of the course *Regional Office
to the competency requirement of the Office of the Regional Director
applicant and to the needs of the
office/unit *Central Office
Office of the Director/ASEC/USEC
- Availability of funds
- Delivery of the office services shall not
be disrupted by the applicant’s availment
of a scholarship
2. Endorsement Letter from the Regional Regional HRDC
HRDC (for applicants from the field
offices)
3. Application Form/Letter to the Chair, Applicant
Regional/National HRDC
4. Personal Data Sheet (PDS)/CSC Form Personnel Division/STOD
212 (Revised 2017)
5. Certified True Copy of Service Record
6. Certified True Copy of Transcript of
Records (Baccalaureate/Graduate)
7. Certified copy of Performance Rating for
the last two (2) rating periods
8. List of training/programs attended duly
certified by the Personnel
Division/Section
9. Certification of no pending nomination to HRDC Secretariat
any scholarship (foreign/local);
10.
11. Certified copy of Diploma Applicant/School Registrar
(Baccalaureate/Graduate)

112
12. Statement of actual duties and Immediate Supervisor
responsibilities duly certified by the
immediate supervisor;
13. Certification of no pending Legal Service/Legal Division
Administrative/Criminal Case issued by
the Legal Service or its field counterpart;
14. Certification of no obligation from ARCDS/STOD
previous training programs attended;
15. Certification of non-withdrawal signed by Applicant and
the applicant and attested by the head of *Provincial Office
the office Office of the PARPO II

*Regional Office
Office of the Regional Director

*Central Office
Office of the Director/ASEC/USEC
Valid Passport (for foreign scholarship) Applicant/DFA
16. Consent of spouse, if applicable Spouse of the applicant
17. Invitation from donor institutions (if self- Donor Institution/Applicant
solicited)
*Note: due to the declaration of National
Health Emergency scanned copies of
documents are accepted
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. The client 1.1 If the applicant is None 1 day CAO
submits the from DARPO, STOD - DARPO
application The DARPO Personnel
together with Officer receives and
the transmits the application
documentary with complete
requirements documentary
*For DARRO requirements to the
Applicants refer to Regional HRDC
agency action 1.2
*For DARCO
Applicants refer to
agency action 2.3

113
 1.2 The Regional HRDC None 1 day CAO
Secretariat receives and STOD - DARRO
reviews the transmitted
applications from
DARPO including
Regional Office
applications

1.3 The Regional HRDC None 1 hour CAO STOD -

Secretariat provides DARRO
feedback to the
applicant on the status
of their applications and
sends an Online Client
Satisfaction Link
1.4 The Regional HRDC None 3 hours CAO
Secretariat prepares the STOD - DARRO
Comparative Qualitative
Chart and notice of
deliberation schedule
1.5 Regional HRDC None 4 hours Chairman
conducts deliberation Regional HRDC
1.6 Regional HRDC None 4 hours CAO
Secretariat prepares STOD - DARRO
endorsement letter
signed by the Regional
HRDC
2. Accomplishes 2.1 Regional HRDC None 4 hours CAO
the Client Secretariat informs the STOD - DARRO
Satisfaction applicants by posting
Monitoring (CSM) the list of deliberated
Form nominees for
recommendation to the
National HRDC

114
 2.2 Regional HRDC None 1 day CAO
Secretariat scans STOD - DARRO
documents and sends
signed endorsement
including the qualified
applicant’s documents
through
[email protected].
ph to the National
HRDC.
*Original documents
must be transmitted to
the National HRDC
2.3 National HRDC None 6 hours HRDC
Secretariat receives and Secretariat -
reviews the ARCDS
recommended
applications by the
Regional HRDC
including the submitted
applications of DARCO
personnel using the
DAR Scholarship Form
(DAR QF-018 Checklist
of Documentary
Requirements for
Scholarship Application)
2.4 The National HRDC None 4 hours HRDC
Secretariat prepares Secretariat-
presentation materials ARCDS
and the Comparative
Qualitative Chart for
inclusion in the
deliberation agenda
2.5 The National HRDC None 4 hours Chairman
conducts deliberation National HRDC

115
 2.6 The National HRDC None 2 hours HRDC
Secretariat informs the Secretariat -
scholarship applicants ARCDS
on the result of the
National HRDC
deliberation by sending
a letter to the Regional
HRDC copy furnish the
Head of Office and the
applicant/s with the
Online Client
Satisfaction Link thru
email

Receives the
letter sent thru
email and
accomplishes the
Online CSM
Form
TOTAL: None
For DARPO Applicants 7 days
For DARRO Applicants 6 days
For DARCO Applicants 2 days

116
2. Provision of Position Paper/s, Comment/s, Recommendation/s, and
other inputs concerning Senate Bills, House Bills, Administrative
Orders, Memorandum Circulars, and other Legislative Measures
and Issuances
To conduct research, consolidate/collate data, draft, and provide the Department’s
position/s, comment/s, input/s, and recommendation/s on Senate Bills, House Bills,
Administrative Orders, Memorandum Circulars, and other legislative measures and
issuances.
Office or Division: Office of the Undersecretary for Policy and Research / Policy and
Research Service
Classification: Highly Technical
Type of G2G – Government to Government
Transaction:
Who may avail: DAR offices; Congress; NGAs; LGUs
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request/s for Position Paper/s, Comment/s, • Direct source of policy issues
Recommendation/s, and other inputs • Sector Head
concerning legislative measures. • Other DAR units

FEES TO PROCESSI PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID NG TIME RESPONSIBLE
1.
A. For request/s
for
recommendations
and inputs on the
amendment or
revision of
Administrative
Orders (A.O.s),
Memorandum
Circulars (M.C.s),
and other
issuances.

1. Transmittal of
request/s for
recommendation/
s and other inputs 1.1 The Administrative
on the Support Staff I receives None 5 minutes PRS, Director
amendment or and records the request
revision of in the ODTS and

117
Administrative forwards the documents
Order/s, to the Technical Support
Memorandum Staff IV.
Circular/s, and
other
issuances/legislat
ive measures by
the UPPRO.

1.2. The Technical None 10 minutes PRS, Director

Support Staff IV
evaluates the
documents for sorting
and forwards the
request to the Director,
PRS.

1.3. The Director, PRS None 15 minutes Director, PRS

reviews the request and
assigns to the
CARPO/Technical Staff
who forwards the
instruction/s to the
Technical Support Staff
IV.

1.4. The Technical 15 minutes

None PRS, Director
Support Staff IV logs the

118
instruction/s and
distributes to the
concerned
CARPO/Technical Staff.

1.5. The CARPO/ None 2 working PRS, Director

Technical Staff reviews days
the rules, laws and
statutes, government
circulars and
memoranda, policies,
and guidelines related to
the subject of the
request for
recommendation/s and
other inputs on the
amendment or revision
of Administrative
Order/s, Memorandum
Circular/s, and other
issuances/legislative
measures.

1.6. The None 2 working PRS, Director

CARPO/Technical Staff days
drafts the
recommendation/s and
other inputs on the
amendment or revision
of Administrative
Order/s, Memorandum
Circular/s, and other
issuances/legislative
measures and submits
to the Director of PRS.

1.7. The Director, PRS None 1 working Director, PRS

reviews and/or approves day
the draft

119
recommendation/s and
other inputs on the
amendment or revision
of Administrative
Order/s, Memorandum
Circular/s, and other
issuances/legislative
measures.

1.8. If necessary, the None 1 working PRS, Director

CARPO/ Technical Staff day
revises or re-drafts the
recommendation/s and
other inputs on the
amendment or revision
of Administrative
Order/s, Memorandum
Circular/s, and other
issuances/legislative
measures.

1.9 The Director, PRS None 10 minutes Director, PRS

approves and signs the
recommendation/s and
other inputs on the
amendment or revision
of Administrative
Order/s, Memorandum
Circular/s, and other
issuances/legislative
measures, and forwards
the signed and approved
document to the
Technical Support Staff
IV.

1.10. The Technical None 10 minutes PRS, Director

Support Staff IV ensures
the completeness of the

120
 signed document/s and
its attachment/s and
forwards the document/s
to the Administrative
Support Staff I.

1.11. The Administrative None 10 minutes PRS, Director

Support Staff I records
the signed
recommendation/s and
other inputs on the
amendment or revision
of Administrative
Order/s, Memorandum
Circular/s, and other
issuances/legislative
measures in the ODTS,
and transmits to the
UPPRO.
B. For requests
for Position
Paper/s,
Comment/s,
Recommendation
/s, and other
input/s on Senate
Bills, House Bills,
and other
issuances from
the Office of the
President (OP),
the Senate, the
House of
Representatives,
the National
Economic
Development
Authority (NEDA).

2.Transmit
tal of
request for
Position
Paper/s,

121
Comment/ 2.1 The Executive None 10 minutes Undersecretary,
s, Assistant II receives and PPRO
Recomme records the request in
ndation/s, the ODTS and forward
and other the documents to the
input/s on Executive Assistant IV.
Senate
Bills,
House
Bills, and
other
legislative
measures
by the
Office of
the
Secretary
(OSEC),
Legislative
Liaison
and
External
Affairs
(LLEAS),
and ARTA.
2.2. The Executive None 10 minutes Undersecretary,
Assistant IV reviews, PPRO
evaluates, and forwards
the documents,
including the
recommendation/s or
input/s from the PRS, if
any, to the Technical
Legal Consultant.

2.3. The Technical Legal None 2 working Undersecretary,

Consultant reviews the days PPRO
rules, laws and statutes,
government circulars
and memoranda,
policies, and guidelines
subject of the Position
Paper/s, Comment/s,
Recommendation/s, and
other input/s concerning

122
Senate Bills, House Bills,
or other legislative
measures.

2.4. The Technical None 1 working Undersecretary,

Legal Consultant drafts day PPRO
the Position Paper/s,
Comment/s,
Recommendation/s, and
other input/s on Senate
Bills, House Bills, or
other legislative
measures.
2.5. The Executive None 30 minutes Undersecretary,
Assistant II conducts the PPRO
technical review,
proofreads, and edits the
draft Position Paper/s,
Comment/s,
Recommendation/s, and
other input/s on Senate
Bills, House Bills, and
other legislative
measures.

2.6. The Executive None 10 minutes Undersecretary,

Assistant II finalizes and PPRO
prints the draft Position
Paper/s, Comment/s,
Recommendation/s, and
other input/s on Senate
Bills, House Bills, and
other legislative
measures and forward
to the Executive
Assistant IV.
2.7. The Technical Legal None 4 hours Undersecretary,
Consultant reviews the PPRO
finalized Position
Paper/s, Comment/s,
Recommendation/s, and
other input/s on Senate
Bills, House Bills, and

123
other legislative
measures and revises if
needed.

2.8. If there are no None 4 hours Undersecretary

revisions, The PPRO
Undersecretary PPRO
signs the Position
Paper/s, Comment/s,
Recommendation/s, or
other input/s on Senate
Bills, House Bills, and
other legislative
measures.

2.9. The Executive Undersecretary,

None 10 minutes
Assistant II records in PPRO
the ODTS and forwards
the signed Position
Paper/s, Comment/s,
Recommendation/s, and
other input/s on Senate
Bills, House Bills, and
other legislative
measures to the
requesting office: OSEC
or ARTA.
The Client fills-out the
Client Satisfaction
Measurement (CSM)
Form.

9 days, 10
hours,
TOTAL: None
and 25
minutes

124
3. Legal Review of Contracts, Agreements, and Undertakings of the
Department
This service refers to the assistance given to the different offices, bureaus, service, and
field offices of the Department by reviewing the legality and appropriateness of contracts,
agreements, and other undertakings of the Department before the approval and
signature of the concerned Department officials.

Office or Division: Office of the Undersecretary for Legal Affairs

Classification: Complex
Type of Transaction: Government to Government
Who may avail: Department Offices, Bureaus, Services, DAR Field Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request Requesting party/ client

FEES TO PROCESSI PERSON

CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID NG TIME
1. The client 1.1 The receiving clerk None 15 minutes Executive
submits a request receives and records Assistant
for legal the letter request to the ULAO
review/comment Official Document
Tracking System
(ODTS) and forwards
the documents to the
Chief of Staff/Senior
Executive Assistant
1.2 The Executive None 30 minutes Undersecretary
Assistant reviews, ULAO
evaluates, and assigns
the request and
forwards the documents
to the designated Legal
Consultant
1.3 The Legal None 2 days Chief of Staff
Consultant reviews the ULAO
contracts, agreements,
and other undertakings
of the Department
1.4 The Legal None 3 days Chief of Staff
Consultant drafts the ULAO
legal comment/reply

125
1.5 The Language None 30 minutes Chief of Staff
Editor reviews the draft ULAO
opinion/position paper
1.6 The Administrative None 1 hour Chief of Staff
Staff finalizes and prints ULAO
the draft legal comment/
reply and forwards it to
the Chief of Staff/Senior
Executive Assistant
1.7 The Chief of Staff None 1 hour Undersecretary
reviews the first draft of LAO
the legal comment/reply
and forwards it to the
Undersecretary for
approval and signature
1.8 USEC – LAO None 2 hours Undersecretary
reviews the first draft of LAO
the Legal Comment/
Reply on the subject
contract, agreement, or
undertaking.
1.9 The Legal None 3 hours Chief of Staff
Consultant revises the ULAO
Legal Comment/Reply
on the subject contract,
agreement, or
undertaking based on
the comments/
suggestions of the
USEC-LAO
1.10 USEC-LAO does None 2 hours Undersecretary
the final review and LAO
approves the Legal
Comment/Reply on the
subject contract,
agreement, or
undertaking
1.11 The Administrative None 10 minutes Chief of Staff
Staff advises client of ULAO
the availability of the
requested legal
comment/reply
document, for pick up

126
2. Pick-up of legal 2.1 The receiving clerk None 15 minutes Executive
comment/reply releases and records Assistant
document the legal comment/reply ULAO
document
The client fills out the
Client Satisfaction
Measurement (CSM)
Form
TOTAL: None 6 Days
and 2
Hours and
40
minutes

127
4. Issuance of Certificate as to Pendency of Administrative Case
The Certificate on Pending Administrative Case is issued to requesting DAR employees
for whatever legal purpose it may serve.
Office or Division: DARCO, Legal Service
Classification: Simple
Type of G2G-Government to Government employees
Transaction:
Who may avail: DAR employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form Legal Service
PERSON
FEES TO PROCESSI
CLIENT STEPS AGENCY ACTIONS RESPONSIBL
BE PAID NG TIME
E
1. For walk-in 1.1 Administrative Staff None 5 minutes Chief Legal
clients: receives the Request Legal Service
Fills - up Request Form together with a
Form. photocopy of a valid ID.

Others:
Sends letter –
request through
mail or e-mail
(darcolegalservic
[email protected]
m)
1.2 Administrative Staff None 30 minutes Chief Legal
verifies from database Legal Service
and confirms from folders
if there is an existence of
a Formal Charge.
1.3 Administrative Staff None 10 minutes Chief Legal
prepares, initials* and Legal Service
assigns number to the
Certificate.

*Counter-signed by a
senior staff
1.4 Signs the None 10 minutes Assistant
Certificate** and affixes Director /
the dry-seal stamp of the Attorney V
Legal Service. or Authorized
alternate
signatory
** valid for 6-months from
the date of the issuance.

128
2. Client fills-up 1.5 Administrative Staff None 5 minutes Chief Legal
the Client releases Certificate to Legal Service
Satisfaction the requesting party.
Measurement
(CSM) Form.
TOTAL: None 1 hour

129
5. Providing ICT Technical Support (Service Desk)
This procedure lays down the process of how Information and Communication
Technology (ICT) resources including hardware, software and application are
maintained, repaired and managed to ensure of an effective, efficient services to
employees for continuous smooth operation in the workplace.
Office or Division: DAR Central Office (DARCO) - Management Information
Systems Service (MISS)
Classification: Simple
Type of Transaction: G2G
Who may avail: All Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Filled-out Request Form http://bit.ly/DARHDesk
https://bit.ly/OnlineHDFeedBack
FEES TO PROCESSI PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID NG TIME RESPONSIBLE
1. Client fills-out 1.1 DAR Personnel None 1 minute Client
the online MISS automatically receives IT Support
Service Desk ICT alert or notification of Division Chief
Incident Report submitted ICT Incident
Form. Report through email.
(http://bit.ly/DARH
Desk)
1.2. DAR Personnel None 2 minutes Client
acknowledges the IT Support
submitted ICT report Division Chief
through SMS or email.
1.3 DAR Personnel None 2 minutes Client
categorizes ICT Incident IT Support
Report as either Division Chief
Hardware, Software,
Request, or Network.
1.4 DAR Personnel None 3 minutes Client
verifies or validates the IT Support
ICT Incident Report. Division Chief

2. Client affirms/ 2.1 If the Client cancels None 1 minute Client

cancels/ denies or denies the ICT IT Support
ICT Incident Report, it will still be Division Chief
Report through considered as resolved.
SMS, email, or
voice call.

130
2.2 If the Client affirms None 2 minutes Client
the ICT Report, DAR IT Support
Personnel sets Division Chief
prioritization of ICT
Incident Report into
normal, high, or critical.
Level of troubleshooting None Client
and resolution of ICT IT Support
Incident: Division Chief

2.3 DAR Personnel None 1 minute Client

identifies level of IT Support
troubleshooting and Division Chief
resolution of ICT
Incident:
2.3.1 If Level 1, Level None 10 Client
1 conducts minutes IT Support
troubleshooting and Division Chief
resolution of ICT
incident.
2.3.2 If Level 2, Level None 1 minute Client
1 endorses the ICT IT Support
Incident. Division Chief

2.4 Level 2 accepts the None 1 minute Client

ICT incident. IT Support
Division Chief

2.5 DAR Personnel None 2 Hours Client

conducts remote IT Support
troubleshooting and Division Chief
resolution of ICT
incident.

(If ICT Incident cannot

be resolved remotely,
equipment will be
pulled-out and repaired
at MISS.)
2.6 For pandemic None 4 Hours Client
situation, force majeure IT Support
and alike, DAR Division Chief
Personnel
conducts disinfection of
equipment for repair.
2.7 DAR Personnel None Easy 4 Client
conducts physical Hours IT Support
Division Chief

131
 troubleshooting and Moderate
resolution of ICT (1 Day)
incident. Difficult (2
Days)
3. Client fills-out None 1 minute Client
Client Satisfaction
Measurement
(CSM) Form.
(https://bit.ly/OnlineH
DFeedBack)
IF ICT Report is cancelled or denied: 9
minutes
IF ICT incident is resolved by L1: 22
minutes
IF ICT incident is resolved by L2 through 2 Hours
remote assistance: and 14
minutes
IF ICT incident is resolved by L2 through Easy: 1
remote and actual assistance: Day and
2 Hours
and 14
minutes;

Moderate
: 1 Day
and 6
Hours
and 14
minutes;

Difficult:
2 Days
and 6
Hours
and 14
minutes
*Remarks: The client will be notified automatically through email all the events
happening during the ICT Resolution.

132
 6. Issuance of Personnel Records
Processes to be observed in the request and issuance of personnel records (Service
Record, Certifications and available Leave Balances).
The Personnel Division is the repository of personnel records and must be readily
available at any time, provided there is a valid request and is not classified as confidential.
Office or Personnel Division-DARCO
Division:
Classification: Simple
Type of Government to Government (G2G)
Transaction:
Who may avail: DARCO Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request form Personnel Division
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. 1. Client submits 1.1 Administrative Aide None 2 minutes Chief
the filled-up IV/ VI receives the Administrative
Request Form. submitted filled-up Officer
Request Form. Personnel
Division
2. 1.2 Administrative Aide None 3 minutes Chief
IV/ VI evaluates request Administrative
and forwards to Officer
concerned section. Personnel
Division
3. 1.3 Administrative None 10 Chief
Officer II verifies, and minutes Administrative
reviews employee Officer
records and prepares Personnel
requested document. Division

4. 1.4 Chief Administrative None 10 Chief

Officer reviews and minutes Administrative
signs by authorized Officer
officer. Personnel
Division
5. 2. Client receives 2. Administrative None 5 minutes Chief
copy of the Assistant III releases Administrative
requested record. approved record to the Officer
concerned personnel Personnel
and records in the Division
logbook.
Client answers the
Client Satisfaction

133
Measurement (CSM)
Form and DAR
Personnel records the
Client’s feedback.
TOTAL: None 30
minutes

134
7. Processing of Application for Leave of Absence

Prescribed documentary requirements and step-by-step processes in the application and

approval/disapproval of leave of absence of officials and employees of DAR. However,
where the application for leave of absence, including terminal leave, is not acted upon by
the head of agency or his duly authorized representative within five working days after
receipt thereof, the application for leave of absence shall be deemed approved.

Office or Division: DARCO Personnel Division

Classification: Simple
Type of Transaction: Government to DAR Personnel
Who may avail: DAR Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for leave of absence two (2) Personnel Division for the form/
original copies: www.csc.gov.ph
Types of Leave:
1.a. Sick Leave of absence: Attending Physician
- Medical Certificate for more than 5 days
- Office Clearance for 30 days or more Personnel Division for the form/
1.b. Vacation/Mandatory Leave www.csc.gov.ph
- Office Clearance for 30 days or more
1.b.1 - Additional requirements for
travel abroad:
- Letter request at least 15 days prior to Employee concern
the scheduled date of departure
- Office Clearance Personnel Division/ STOD/
- Certification from the Head of Office that www.csc.gov.ph
will not in any way affect the work Head of Office
performance of the Office
- Written justification if the request did not Employee Concern
comply with the aforementioned 15
working days lead time
- Photocopy of the round-trip Employee Concern
ticket
1.c Solo Parent Leave Employee Concern
- Photocopy of the latest Solo
Parent ID issued by DSWD
1.d Maternity Leave (105 days) Attending Physician
- Medical Certificate Personnel Division/www/csc.gov.ph
- Office Clearance
1.e Paternity Leave Attending Physician
- Medical Certificate
1.f Rehabilitation Leave
- Police Incident Report Attending Physician
- Medical Certificate
1.g VAWC, any of the following

135
 - Barangay Protection Order; Barangay Captain/Municipal Trial Court in
- Temporary/Permanent the absence of Brgy. Captain and MTC,
Protection Order obtained from the Court; Punong Barangay/Kagawad or
- If the Protection Order is not Prosecutor or Clerk of Court
issued either by the barangay or Court, a
certification issued by the Punong
Barangay/Kagawad or Prosecutor or Clerk
of Court indicating that an application for
BPO, TPO, or PPO has been filed with
their office shall suffice to support the ten- Proper court authorities
day leave application.
1.h - Adoption Leave
- Authenticated copies of the National/local issuances
Decree of Adoption issued by the proper
court LGU/IATF order/resolution
1.i Calamity leave (5 days)
- Declaration of state of calamity
1.j Quarantine leave (14 days)
- Result of RTPCR/antigen
- Barangay certification (either
close contact etc)
- Office memorandum signed by
the head of office
- Certification of protocol
committee

Note: Study leave and terminal leave

Application has a different process
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1.Submit the 1.1 Administrative Staff None 10 Chief
application for receives and encodes in minutes Administrative
leave of absence the Official Document Officer
duly recommended Tracking System Personnel
Division
and signed by the (ODTS) and forwards to
immediate the Administrative
supervisor with the Staff/Officer
required
supporting
documents and
office clearance
(for 1 month or
more but not to
exceed one year)
1.2 Administrative None 10 Chief
Assistant III evaluates minutes Administrative
the application for Officer

136
 leave of absence as to Personnel
the completeness of Division
information
1.3 Administrative None 10 Chief
Officer (AO) II records minutes Administrative
the type of leave of Officer
absence and the Personnel
Division
number of days applied
for in the leave card
index or the automated
leave carding system
and fills up available
leave balances in the
application for leave
form and indicates
whether with or without
pay and affixes initial
1.4 CAO evaluates and None 3 minutes Director
signs the certificate of Agrarian Reform
available leave Capacity and
balances portion of the Development
application form. Service
1.6 Administrative None 10 Chief
Assistant III records in minutes Administrative
the ODTS and forwards Office
the application for Personnel
leave absence to the Division
Office of the GMO no. 3 s,
Director/FMAO for 2023
approval/disapproval
1.7 Approves the None 4 hours Undersecretary/
application for leave of Director
absence of ARCDS

GMO no. 3 s,
2023
1.8 Administrative Staff None 3 minutes Chief
provides a copy to the Administrative
concerned personnel of Officer
the Personnel
approved/disapproved Division
application for leave of
absence
1.9 Administrative Staff None 5 minutes Chief
files approved Administrative
application for leave of Officer
absence in the 202 file Personnel
Division

137
of the concerned
personnel

The client fills out Client

Satisfaction
Measurement (CSM)
Form
TOTAL: None 4 hours
58
minutes

138
8. Processing of First Salary on Original Appointment, Promotional
Appointment, Reappointment, Reemployment, and Last Payment

Documentary requirements and step-by-step processes for the payment of first and last
salaries of DAR officials and employees per approved appointment, certificate of
assumption to duty & funds availability as authorized by the Department of Budget and
Management.
Office or Division: Personnel Division - DARCO
Classification: Simple
Type of Transaction: Government to Employee
Who may avail: DAR Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. FIRST SALARY
1. Certified copy of the duly approved -Personnel Division/Section
appointment by the appointing
authority
2. Certified copy of the certificate of -Personnel Division/Section
assumption to duty
3. Certified copy of the oath of office -Personnel Division/Section
4. Attested copy of the Statement of -www.csc.gov.ph/Personnel
Assets, Liabilities, and Net worth Division/Section for the form
(SALN) as of date of assumption to
duty
5. Duly signed finger scan report/daily -Personnel Division/Section,
time record with attached Special Records Division or through Office 365
Order (SO), Travel Order (TO), Official Account for SOs, Personnel
Business (OB)/Permission Slip with Division/Section for TOs and OBs and
Certificate of Appearance (CA) (if CAs from visited office/agency
applicable)
6. Tax Identification Number -BIR Office
7. Phil-health Identification Number -Phil-health Office
8. Pag-IBIG Member’s Identification -Pag-IBIG Office
Number
9. LBP Payroll Account Number -LBP with Endorsement from the
Personnel Division/Section

Additional Requirements for

transferees and reappointment
10. GSIS Business Partner (BP) Number -Former office
11. Copy of authority to transfer -Former office
12. Certificate of last salary received from -Former office
former office certified by the Chief
Accountant and verified by the COA
Resident Auditor
13. Approved office clearance

139
 14. Updated Service Record -Former office
15. Certificate of available leave credits -Former office
16. BIR W2 or Income Tax Return (ITR) -Former office
(as of the last day of service from -Former office
former office)
17. Certificate of Service Vehicle – for 3rd
level officials of Regional and -GSD/GSS
Provincial Offices
18. Pag-IBIG & P-health forms for
updating/consolidation of members' -Personnel Division/Section
records
B. LAST SALARY
1. Duly signed finger scan report/daily -Personnel Division/Section or through
time record with attached Special Office 365 Account for SOs, Personnel
Order (SO), Travel Order (TO), Official Division for TOs and OBs and CAs from
Business (OB)/Permission Slip with visited office/agency
Certificate of Appearance (CA) (if
applicable)
2. Approved office clearance -Personnel Division/Section
3. Attested copy of the Statement of -Records Division/Section
Assets, Liabilities, and Net worth
(SALN) as of date of last day of duty
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
A. FIRST SALARY
1. The client 1.1 Administrative Aide None 20 CAO
submits to the IV/VI/Personnel Officer minutes Personnel
Personnel receives documents, Division/Section
Division/Section encodes to the Official
the complete Document Tracking
documentary System (ODTS), and
requirements forwards to the Payroll
Officer
1.2 Administrative None 1 Hour & CAO
Officer (AO) 30 Personnel
IV/Personnel Officer Minutes Division/Section
evaluates the submitted
documentary
requirements as to
completeness and
encodes the personal
information provided

140
 through the PDS in the
payroll system database
1.3 AO IV/Personnel None 20 CAO
Officer prepares the minutes Personnel
Disbursement Voucher Division/Section
(DV) and Obligation
Request and Status
(ORS) for claims with
complete documentary
requirements and
affixes initials
1.4 AO IV/Personnel None 5 minutes CAO
Officer forwards the Personnel
claim to the CAO for Division/Section
final evaluation and
affixes initials
1.5 Reviews the claim None 20 CAO
for salary and minutes Personnel
allowances for final Division/Section
approval and initials the
DV and ORS.

-counter check 1.6 Admin Aide None 20 CAO

with GMO No. 3 IV/VI/Personnel Officer minutes Personnel
(signing authority) updates the status of Division
the claim in the ODTS
and forwards it to the
Office of the Director for
ARCDS/ARDA/PCAO
for signature/approval of
Box A for both DV &
ORS
The client fills out Client
Satisfaction
Measurement (CSM)
Form
END OF TRANSACTION
TOTAL: None 2 Hours
55
minutes
B. LAST SALARY

141
1. The client 1.1 Admin Aide None 5 minutes CAO
submits complete IV/VI/Personnel Officer Personnel
documentary receives documentary Division
requirements requirements
(retirement, (retirement, resignation,
resignation, transfer)
transfer)
1.2 Admin Aide None 15 CAO
IV/VI/Personnel Officer minutes Personnel
encodes the documents Division
to the ODTS and
forwards it to the Payroll
Officer
1.3 Admin Officer IV/ None 1 hour CAO
Personnel Officer and 30 Personnel
evaluates the submitted minutes Division
documentary
requirements as to
completeness and
updates the personal
information provided
through the PDS in the
payroll system database
1.4 AO IV/Personnel None 20 CAO
Officer Prepares the minutes Personnel
Disbursement Voucher Division
(DV) and Obligation
Request and Status
(ORS) for claims with
complete documentary
requirements and affixes
initials
1.5 AO IV/Personnel None 5 minutes CAO
Officer forwards the Personnel
claim to the CAO for Division
final evaluation and
initials
1.6 CAO reviews the 20 CAO
claim for salary and minutes Personnel
allowances for final Division
approval and initials the
DV and ORS.

142
-counter check 1.7 Admin Aide 20 CAO
with GMO No. 3 IV/VI/Personnel Officer minutes Personnel
(signing authority) updates the status of Division
the claim in the ODTS
and forwards it to the
Office of the Director for
ARCDS for signature/
approval of Box A for
both DV
The client fills out CSM
Form
END OF TRANSACTION
TOTAL: None 2 Hours
55
minutes

143
9. Processing of Terminal Leave Claim
Prescribed documentary requirements and step-by-step processes in the application and
approval of terminal leave benefits of officials and employees of DAR.
This is the payment for the monetary value of the total accumulated leave credits of an
employee based on the highest salary rate received prior to, or upon retirement date or
voluntary resignation.
Request for payment of terminal leave benefits may be brought any time after the
official/employee severed connection with the Department.
Office or Division: Personnel Division/Section
Classification: Complex
Type of Transaction: G2E
Who may avail: All DAR officials and employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved application for leave Personnel Division/Section for the form
Statement of Leave of Absence Personnel Division/Section
Certified copy of leave cards Personnel Division/Section
Certified copy of appointment Personnel Division/Section
Certified copy of NOSA or NOSI Personnel Division/Section
Complete service record Personnel Division/Section
Attested copy of the Statement of Assets, Personnel Division/Section
Liabilities & Net worth (SALN) as of date of www.csc.gov.ph for the form
retirement/separation Personnel Division/Section for the form
Approved Office clearance/s Employee-Retiree
Office of the Ombudsman
LBP Bank Account
Ombudsman Clearance

* Additional requirements in case of death of

the employee-retiree

• If Married Philippine Statistics Authority

Philippine Statistics Authority
Death Certificate of the employee Philippine Statistics Authority
Marriage Certificate Personnel Division/Section for the form
Birth Certificates of all surviving legal heirs Law Office for the notarization
Notarized Affidavit of Next of Kin of the Personnel Division/Section for the form
spouse with corroboration of two disinterested Law Office for the notarization
persons

Notarized Waiver of rights of children 18 Philippine Statistics Authority

years old and above (if applicable)
Personnel Division/Section for the form
Law Office for the notarization

144
• If Single
Marriage Certificate of parents Personnel Division/Section for the form
Law Office for the notarization
Notarized Affidavit of Next of Kin of parents Philippine Statistics Authority
with corroboration of two disinterested Personnel Division/Section for the form
persons Law Office for the notarization

If both parents are dead –

Notarized Affidavit of Next of Kin of the
siblings

Birth Certificate of all siblings

Notarized Waiver of Rights of other siblings (if
applicable)
PERSON
FEES TO PROCESS
CLIENT STEPS AGENCY ACTIONS RESPONSIBL
BE PAID ING TIME
E
1. The client 1.1 Administrative staff None 20 CAO
submits the receives the application minutes Personnel
complete for terminal leave with Division
documentary complete documentary
requirements requirements, records in
the logbook/encodes in
the Official Document
Tracking System
(ODTS), and forwards to
the Administrative
Officer II
1.2 Administrative None 2 hours CAO
Officer II gets copies of Personnel
NOSI, NOSA, Division
Appointment, SOLA,
Leave Card, and
Service Record from the
201 & 202 file
1.3 Admin Officer IV None 4 hours CAO
evaluates and analyzes Personnel
the application for Division
terminal leave claim
together with the
supporting documentary
requirements as to its
correctness.
Coordinates with
concerned POs to clarify

145
any findings through
Email or Facebook
messenger/GC account

1.4 Administrative None 30 CAO

Officer II prepares the minutes Personnel
disbursement voucher Division
(DV) and Obligation
Request Status (ORS)
then attaches all
supporting documentary
requirements and
affixes initials in the DV
& ORS
1.5 Chief Administrative None 30 Director
Officer makes a final minutes ARCDS
review on the
appropriateness of
documentary
requirements and initials
the terminal leave DV
and ORS
1.6 Administrative staff None 20 CAO
updates the status of minutes Personnel
the claim in the ODTS Division
and forwards the
completed claim to the
Office of the Director for
ARCDS for
signature/approval of
Box A for both the DV &
ORS
1.7 Files duplicate None 10 CAO
copies of the terminal minutes Personnel
leave documents in the Division
employee’s 201
1.8 Director reviews, None 30 mins Director
approves and signs the ARCDS
DV & ORS
1.9 Administrative staff None 10 mins Director
updates status of the ARCDS
claim in the ODTS and

146
 forwards the completed
claim to the Financial
Management Service
Budget/Accounting

The client fills out Client

Satisfaction
Measurement (CSM)
Form
TOTAL: None 1 day &
30
minutes
Per
transacti
on/claim
• Reference in change of Notarized Affidavit of No Pending Case to Ombudsman Clearance: COA
Circular No. 2023-004 dated June 14, 2023.

• Status of claims can be accessed through Google Drive.

147
10. Procurement for Goods and Services through Competitive
Bidding
Competitive Bidding refers to a method of procurement that is open to participation by
any interested party and which consists of the following processes: advertisement, pre-
bid conference, receipt and opening of bids, eligibility screening of prospective bidders,
evaluation of bids, post-qualification, and award of contract. The terms “Competitive
Bidding” and “Public Bidding” shall have the same meaning and shall be used
interchangeably.
All Procurement shall be done through “Competitive Bidding” except as provided in R.A.
9184. Resort to alternative methods shall be made only if: 1) highly exceptional cases 2)
To promote economy and efficiency 3) Justified by conditions specified in R.A. 9184 and
its IRR.
This method covers procurement having an Approved Budget for the Contract of above
P1 Million.
Office or Division: Administrative Service – Procurement Division
Classification: Highly Technical
Type of G2G - Government to Government
Transaction:
Who may avail: All Bureaus/Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved Purchase Request Requesting Party (End-User)
2. Approved Project Proposal Requesting Party (End-User)
3. Approved Project Procurement Requesting Party (End-User)
Management Plan (PPMP)
4. Technical Specifications indicating the Requesting Party (End-User)
following, such as but not limited to:
Quantity
Material (if applicable)
Color (if applicable)
Dimensions (if applicable)
Type of Services to be procured
Estimated cost
Estimated delivery date
Sample picture or layout of item to be
procured
Purpose
5. Market Survey/Scan/Study to at least 3 Requesting Party (End-User)
known/eligible suppliers as a basis for the
Approved Budget for the Contract

148
6. Pre-Inspection Report for Repair and General Services Division and
Maintenance or Office Improvements Management Division (Inspectorate
Team)
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESS PERSON
BE PAID ING TIME RESPONSIBLE
1. Submits 1.1 BAC Secretariat None 30 CAO
approved Purchase validates if the PR is in minutes Procurement
Request (PR) to the approved PPMP and Division/
Procurement approved Annual Head of Bids and
Awards
Division or BAC Procurement Plan
Committee
Secretariat (APP) and reviews (BAC)
together with the submitted required Secretariat
required documents.
documents.
*Incomplete supporting
documents shall be
returned to the End-
User for compliance
1.2 If the PR is properly None 15 CAO
accomplished and the minutes Procurement
documents are Division/
complete, input item Head of Bids and
Awards
details in the Registry of
Committee
PRs; (BAC)
Secretariat

1.3 Approves the None 30 CAO

Accomplished Purchase minutes Procurement
Request (PR) with Division /
complete required Head of Bids and
Awards
documents for
Committee
procurement (BAC)
Secretariat

1.4 BAC Secretariat None 1 day BAC Secretariat

prepares the Bidding and BAC
documents
1.5 BAC Members None 1 day BAC Chairperson
approve the Bidding
Documents during the
Pre-Procurement
Conference
1.6 Conduct of Posting None Minimum End-User, BAC,
of Invitation to Bid up to of 26 BAC-TWG, BAC
calendar Secretariat,
Budget Division,

149
 the Issuance of Notice days/Maxi Accounting
to Proceed mum of Division and
136 Head of the
calendar Procuring Entity
days
based on
Annex “C”
of the
2016 IRR
of RA
9184
1.7 Submission of None Within 5 Head of BAC
contract and other days upon Secretariat
documents to COA, perfection
copy furnished the End- of the
User, Accounting Contract
Division, and Records
Division
2. End-User 2.1 Supply Officer None 10 CAO
coordinates with together with End-User minutes General Services
the Supplier and receives and checks for Division
General Services the completeness of the
Division/Unit on the goods delivered
delivery date
2.2 Supply Officer None 5 minutes CAO
prepares Request for General Services
Inspection Division
2.3 Admin Staff encodes None 5 minutes CAO
the RFI to the Official General Services
Document Tracking Division
System (ODTS) and
endorses it to the
Management Division/
Inspection Committee
2.4 Receiving clerk/staff None 10 CAO
receives the RFI and minutes Management
encodes/updates the Division
ODTS and/or records in
the logbook
2.5 Receiving clerk None 5 minutes CAO
forwards the documents Management
to the CAO and assigns Division
and inspector to conduct

150
 the inspection and
issues a Notice to
Inspect to the
Observer/s
(representative of the
End-User or USEC-
FMAO)
2.6 Assigned Inspector None Within 1 CAO
together with the hour Management
Observer/s conducts the Division
Inspection of delivered
goods adhering to the
approved specifications
and quantity as stated in
the approved Purchase
Order, delivery receipt,
or Bid Documents
2.7 Assigned Inspector None 1 hour CAO
prepares and signs the Management
Inspection and Division
Acceptance Report to
be accepted and signed
by the End-User
3. End-User 3.1 Assigned Inspector None 15 CAO
receives and signs forwards the IAR minutes Management
the Inspection and together with the Division
Acceptance Report supporting documents
and submits it to to the CAO for signature
the assigned
Inspector
3.2 CAO signs the IAR None 5 minutes CAO
(as “Noted”) and the Management
releasing clerk updates Division
ODTS/records in the
logbook and forwards
the signed IAR together
with the supporting
documents to GSD/GSU
3.3 Receiving clerk None 10 CAO
receives the IAR minutes Management
together with the Division
supporting documents,
CAO signs the
“Acceptance” portion of

151
 the IAR, reproduces the
IAR together with the
supporting documents,
and updates
ODTS/records in the
logbook
3.4 Submits the None 5 minutes CAO
Approved IAR and all General Service
pertinent documents to Division
COA
3.5 Property Custodian None 5 minutes CAO
prepares the following: General Service
Division
For equipment, Property
Acknowledgement
Receipt (PAR) and
conducts property
tagging
For services and
supplies, Requisition
and Issue Slip (RIS)
3.6 Administrative None 3 minutes CAO
Support Staff prepares General Service
Disbursement Voucher Division
(DV) and forwards it to
the end-user
4. End-user 4.1 Property Custodian None 3 minutes CAO
receives and signs releases General Service
the PAR/RIS and items/equipment/ Division
DV and forwards supplies to end-user
4.2 Administrative Staff None 5 minutes CAO
General Service
For PAR/RIS: For PAR: files original Division
GSD/GSU copy and updates
accountability folder of
the employee who signs
the PAR
For DV: Accounting For RIS: Prepares
Division/Section Report of supplies and
materials issued (RSMI)
and ensures signature
of CAO

152
 4.3 Administrative Staff None 5 minutes CAO
prepares endorsement General Service
letter with attached RIS, Division
PAR, and RSMI the
submits to the
Accounting Division/
Section for reconciliation
The client fills out Client
Satisfaction
Measurement (CSM)
Form
TOTAL: None 33 days,
4 hours
46
minutes
(Minimum
)/143
days, 4
hours 46
Minutes
(Maximu
m)
**Procurement Process timeline is covered by special law under RA 9184

153
11. Procurement of Goods and Services through Small Value
Procurement/ Negotiated Procurement

Procurement of Goods, Infrastructure Projects, and Consulting Services, where the

amount involved does not exceed the threshold prescribed in Annex "H" of this IRR:
Provided, that in the case of Goods, the procurement does not fall under shopping in
Section 52 of this IRR.
Office or Division: Administrative Service - Procurement Division
Classification: Highly Technical (SMALL VALUE PROCUREMENT)
Type of G2G
Transaction:
Who may avail: All Bureaus/Offices

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Approved Purchase Request with complete
attachment
2. Approved Project Procurement and
Management Plan (PPMP)
3. Technical Specifications indicating the
following, such as but not limited to:
• Quantity
• Material (if applicable) Requesting Party
• Color (if applicable) (End-user)
• Dimensions (if applicable)
• Type of Services to be procured
• Estimated cost
• Estimated delivery date
• Sample picture or layout of item to be
procured
• Purpose
4. Pre-Inspection Report for Repair and General Services Division/Inspectorate
Maintenance or Office Improvements Team
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSI PERSON
BE PAID NG TIME RESPONSIBL
E
1. Submit the 1.1 Validates if the PR is None 15 CAO
approved Purchase in the Approved Annual minutes Procurement
Request (PR) to Procurement Plan and Division/
the Procurement reviews submitted Bids and
Division or BAC required documents Awards
Committee
Secretariat *Incomplete supporting
(BAC)
together with the documents shall be

154
required returned to the End User Secretariat
documents. for compliance
1.2 If the PR is properly None 5 CAO
accomplished and the minutes Procurement
documents are complete, Division/BAC
inputs the item details in Secretariat
the Registry of PRs;
otherwise return the PR
to the End-user for
compliance
1.3 Approves the None 30 CAO
accomplished PR with minutes Procurement
complete required Division/BAC
documents for Secretariat
procurement Head

1.4 Assigns PR number None 15 minutes CAO

and records in the General
logbook Services
Division
1.5 Prepares and None 2 hours BAC Secretariat
approves the Request
for Quotation (RFQ)
1.6 Posts RFQ at None 5 calendar BAC Secretariat
PhilGEPS Website/ days
sends the RFQ to (3 calendar
known Bidders days active
in
PhilGEPS
Website)
1.7 Bid Opening None End-User, BAC,
1 hour BAC Secretariat

1.8 Preparation and None 7 working

approval of: days

1. Abstract of BAC Secretariat,

Quotations BAC Members

2. BAC BAC Members

Resolution HOPE
1.9 Preparation and None 7 working BAC Secretariat,
approval of Purchase days HOPE, End-
Order/Contract and ORS User, Budget
Division,
Accounting
Division

155
 1.10 Issuance of None 3 working BAC Secretariat
Approved PO/Contract to days
the Winning Bidder
2. End-User 2.1 Supply Officer None 10 CAO
coordinates with together with End-User minutes General Services
the Supplier and receives and checks for Division
General Services the completeness of the
Division/Unit on the goods delivered
delivery date
2.2 Supply Officer None 5 minutes CAO
prepares Request for General Services
Inspection Division

2.3 Administrative Staff None 5 minutes CAO

encodes the RFI to the General Services
Online Document Division
Tracking System and
endorses it to the
Management Division/
Inspection Committee
2.4 Receiving clerk/staff None 10 CAO
receives the RFI and minutes Management
encodes/updates the Division
ODTS and/or records in
the logbook
2.5 Receiving clerk None 5 minutes CAO
forwards the documents Management
to the CAO and assigns Division
an inspector to conduct
the inspection and issues
a Notice to Inspect to the
Observer/s
(representative of the
End-User or USEC-
FMAO)
2.6 Assigned Inspector None Within 1 CAO
together with the hour Management
Observer/s conducts the Division
Inspection of delivered
goods adhering to the
approved specifications
and quantity as stated in
the approved PO,
delivery receipt, or Bid
Documents

156
 2.7 Assigned Inspector None 1 hour CAO
prepares and signs the Management
Inspection and Division
Acceptance Report to
be accepted and signed
by the End-User
3. End-User 3.1 Assigned Inspector None 15 minutes CAO
receives and signs forwards the IAR Management
the Inspection and together with the Division
Acceptance report supporting documents
and submits it to to the CAO for signature
the assigned
Inspector
3.2 CAO signs the IAR None 5 minutes CAO
(as “Noted”) and the Management
releasing clerk updates Division
ODTS/records in the
logbook and forwards
the signed IAR together
with the supporting
documents to GSD
3.3 Receiving clerk None 10 minutes CAO
receives the IAR General Services
together with the Division
supporting documents,
CAO signs the
“Acceptance” portion of
the IAR and reproduces
the IAR together with
the supporting
documents, and
updates ODTS/records
in the logbook
3.4 Submits the None 5 minutes CAO
Approved IAR and all General Services
pertinent documents to Division
COA
3.5 Property Custodian None 5 minutes CAO
prepares the following: General Services
Division
For equipment, Property
Acknowledgement
Receipt (PAR) and
conducts property

157
 tagging
For services and
supplies, Requisition
and Issue Slip (RIS)
3.6 Administrative None 3 minutes CAO
Support Staff prepares General Services
Disbursement Voucher Division
(DV) and forwards it to
the end-user
4. End-user 4.1 Property Custodian None 3 minutes CAO
receives and signs releases items/ General Services
the PAR/RIS and equipment/supplies to Division
DV and forwards the end-user
For PAR/RIS: GSD
For DV: Accounting
Division
4.2 Administrative Staff None 5 minutes CAO
General Services
For PAR: files original Division
copy and updates
accountability folder of
the employee who signs
the PAR
For RIS: Prepares
Report of supplies and
materials issued (RSMI)
and ensures signature
of CAO
4.3 Administrative Staff None 5 minutes CAO
prepares endorsement General Services
letter with attached RIS, Division
PAR, and RSMI then
submits to the
Accounting Division for
reconciliation
The client fills out Client
Satisfaction
Measurement (CSM)
Form
TOTAL: None 22 days, 7
hours & 36
minutes
*Procurement Process timeline is covered by special law under RA 9184

158
12. Cancellation of Property Accountability
Cancellation of property accountability shall only happen when an employee surrenders
the equipment to the Property Unit- General Services Division.
Office or Division: General Services Division-DARCO
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: DARCO Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Return of Equipment Form (ROEF)
2. Equipment itself to be returned
3. Copy of Property Accountability Report GSD - Property Section
(PAR), Inventory Custodian Slip (ICS),
Acknowledgement Receipt of Equipment
(ARE)
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSIBLE
BE PAID
TIME
1. Client returns 1.1 Administrative Aide None 5 Minutes Chief
Property, Plant VI/ Administrative Administrative
and Equipment Officer IV checks the Officer
(PPE). surrendered equipment GSD
as stated in the received
copy of the Return of
Equipment Form
(ROEF).
1.2. Administrative None 5 minutes Chief
Assistant / Administrative
Administrative Officer IV Officer
takes pictures of GSD
returned PPE,
determines the
serviceability of PPE,
and encodes the
surrendered PPE in the
Inventory of Returned
Property, Plant and
Equipment (IRUP).
1.3 Administrative None 3 minutes Chief Admin
Officer IV cancels the Officer
accountability and GSD/ STOD
furnishes copy of duly
cancelled PAR/ARE/ICS
to the requesting party
(original copy of signed

159
 PAR/ICS shall be
returned to end user).
1.4 Administrative Aide None 30 Chief Admin
VI / Administrative minutes Officer
Officer IV GSD
determines/tags
/safekeeps/ensures the
safe storage of all
returned PPE.
1.5 Administrative Aide None 5 minutes Chief Admin
VI / Administrative Officer
Officer IV reconciles GSD
copy of inventory report
in the property database,
Files the signed
documents.

Client fills-out the Client

Satisfaction
Measurement (CSM)
Form.
2. Client receives None 1 minute Requesting party
copy of cancelled
property
accountability.
49
TOTAL: None
minutes

160
13. Provision of Office Inventory Items and Equipment
This process is for the issuance of inventory items and equipment available on stock for
official use of DAR Operating Units.
Office or Division: General Services Division-DARCO
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: Various offices within DARCO/ DARRO/ DARPO
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requisition and Issue Slip (RIS) (3 copies,
original)
Inventory Custodian Slip (3 copies original) GSD Supply Unit/ STOD
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSIBLE
BE PAID
TIME
1. Client submits 1.1 Administrative None 5 minutes Chief Admin
duly filled up RIS Assistant receives and Officer
Form. checks the availability of GSD
the inventory items listed
in the RIS.
1.2 Administrative None 2 minutes Chief Admin
Assistant checks the Officer
column “Yes” if the GSD
stocks are available and
“No”, if the stocks are
not available.
1.3 Administrative Aide None 5 minutes Chief Admin
VI prepares ICS for semi Officer
expendable inventory GSD
items and equipment
(3 original copies).
1.4. Chief Administrative None 1 minute Chief Admin
Officer signs the Officer
approved column of the GSD
RIS form.
1.5 Administrative Aide None 10 Chief Admin
VI prepares/ packs the minutes Officer
requested inventory GSD
items.
2. Client accepts 2. DAR Personnel issues None 5 minutes End user
supplies, inventory items and
materials, and equipment.
equipment and
signs documents. Client fills out Client
Satisfaction

161
Measurement (CSM)
Form.

TOTAL: None 28
minutes

162
14. Processing of Request for Repair and Maintenance of Property,
Plant and Equipment (PPE)
This process applies to processing all requests for civil works like masonry, plumbing,
electrical, carpentry including repair of motor vehicles, furniture and fixtures, and other
equipment within the Department.
Office or General Services Division-DARCO
Division:
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: DARCO/ DARRO/ DARPO Employees/all applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request Letter
2. Program of Works
3. Design and Layout
4. Project Proposal
5. Bill of Materials
6. Request for Pre and Post Repair
Inspection General Services Division-DARCO
7. RRDPS – Request for Replacement of
Defective Parts and Services
8. RSPS – Request for Spare Parts and
Services
9. RMIS – Request for Materials and
Infrastructure Services
10. Purchase Request
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSIBLE
BE PAID
TIME
1. Client reports 1.1 Administrative None 3 minutes CAO
the defective Assistant receives and GSD
PPEs and other records the
civil works report/request and
request. forwards to the concern
personnel, for checking
and verification and
checks/assess the
nature of
defects/request.
1.2 Administrative None 2 days CAO
Officer III, Engr. II, and GSD
Administrative Aide VI
prepares the following:

163
1.2.1 Program of Works,
design and lay out for
civil works:
*Project Proposal for the
new repair request
*RRDPS -request for
Replacement of
Defective Parts and
Services
*RSPS – Request for
Spare Parts and
Services
*RMIS – Request for
Materials and
Infrastructure Services
1.3 Administrative None 3 minutes CAO
Officer III, Engr. II, and GSD
Admin Aide VI prepares
Request for Inspection
with complete
attachment for approval.
1.4 Chief Administrative None 5 minutes CAO
Officer reviews and GSD
signs the attached
documents.
1.4 Administrative Aide None 5 minutes CAO
VI records and forwards GSD
the request to the
Management Division
for the pre repair
inspection.
1.5 DAR Personnel 5 minutes
gives feedback to client.

Client fills out the Client

Satisfaction
Measurement (CSM)
Form.

2 Days
TOTAL: None and 21
Minutes

164
REGIONAL OFFICE
EXTERNAL SERVICES

165
1. Assistance and Handling of Queries or Complaints as provided
by Public Assistance and Complaints Coordinating Unit (PACCU)
This service provides meaningful and efficient public assistance to walk-in
clients/visitors/stakeholders. It aims to deliver quality and timely services responsive to
the needs and expectations of our clients/visitors/stakeholders for the continual
improvement of the service. It starts from registration of walk-in clients/visitors up to client
satisfaction survey and updating of clients’ database.
Office or STOD - DARRO
Division:
Classification: Simple Transaction
Type of G2C - Government to Client / G2G - Government to Government
Transaction:
Who may avail: General public, such as, Agrarian Reform Beneficiaries, Farmers,
Farmworkers, etc. and Landowners, Developers, Lawyers/Law
Offices alike, other stakeholders as well as farmers’ cooperatives,
farmers’ organizations, student-researchers, multimedia outfits,
representative of Government agencies and walk-in clients with land
problems, issues and concerns with the Department.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Identification Card Any Government-Issued / company
Identification Card or any valid ID.
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Fills-out 1.1 PACCU Officer None 5 Minutes Designated
Clientele issues and requests Division Chief
Information Sheet the Walk-in Client/Visitor
(CIS) to
accomplish the
Clientele Information
Sheet (CIS) with the
following required
entries: name,
address,
telephone/mobile
number, issues &
concerns, case number
or title, requests, etc.,
along
with the attached
Clientele Satisfaction
Measurement (CSM).
1.2 PACCU Officer
evaluates /assesses/
facilitates the issues
and concerns on the
accomplished CIS.

166
 2. Client responds 2.1 The PACCU Officer None 15 Designated
to interviews the walk-in Minutes Division Chief
questions/ client/visitor and
interview of PAIC/ evaluates/ assesses the
PACCU Officer. issues and concerns
presented, provides
appropriate instructions
and information, or
refers the client to the
proper office.
2.2 For Walk-in Client/
Visitor with various
concerns from the DAR:
2.2.1 PACCU Officer
coordinates with the
concerned office and
asks for updates,
information, and actions
taken regarding clients’
concerns and relays
the same to the Client.
The client is also
provided with action
document/s from the
concerned offices
whenever necessary
as well as their contact
numbers for future
follow-up. In case the
client requests to
speak with the official
or representative from
the concerned office,
the PACCU Officer
seeks clearance first
from the concerned
office. In the instance
that the concerned
office approves the
request of the Client,
they are permitted to
proceed to the office
for assistance.
2.2.2 On matters
which fall within the
jurisdiction of other
government offices, the

167
 client is to be provided
with the offices’ address.
2.2.3 On issues/
concerns which fall
within the authority of
DAR Central/Regional
/Provincial Offices,
clients are provided with
instructions, addresses,
and contact numbers of
said offices.
2.2.4 The PACCU
Officer also attends to
and resolves the
concerns/queries
received through calls
and text messages.
3. Client/ Visitor 3.1 PACCU Officer None 5 Minutes Designated
fills out the requests the Walk-in Division Chief
Clientele Client/Visitor to
Satisfaction complete the CSM Form
Measurement using either a tablet or
(CSM) Form for pen and paper.
retrieval and daily
encoding
3.2 The PACCU
Officer instructs the
Client/ Visitor to submit
the completed CSM
together with the CIS to
the PACCU personnel
at the waiting area/ their
office before exiting
from DAR.
3.3 The PACCU
Personnel turns over all
the submitted CSM and
CIS to the PACCU
Encoder/Data
Processor at the end of
the transaction for
encoding, generating
reports, and data-
keeping.
TOTAL: None 25 Minutes
Note: Based on the Designated
Feedback evaluation of results, Division Chief

168
Mechanism scores, and comments
of clients, the PAIC
management provides
feedback and
requests the concerned
office to inform the
PACCU management
as to the action taken
regarding the positive/
negative comments
and/or the unsatisfactory
ratings within ten (10)
working days of
receiving the report.

169
2. Processing and Payments of Disbursement Vouchers/ Claims
This service covers processing up to payment of all disbursement vouchers/claims thru
check issuance or List of Due and Demandable Accounts Payable-Advice to Debit
Accounts (LDDAP-ADA) submitted by both internal and external clients. The process is
by National Government Accounting System (NGAS) Manual. The checklist of
requirements for common government requirements depending on the nature of
expenses to be paid shall be complied with as prescribed in COA Circular No. 2012-001
dated June 14, 2012, amended by COA Circular No. 2013-001 dated January 10, 2013,
and which is also recently amended by another COA Circular No. 2023-004 dated June
14, 2023.
Office or Division: Support to Operations Division (STOD) – DARRO
Classification: Simple
Type of Transaction: Government to Business (G2B), Government to Government
(G2G), Government to Citizen (G2C)
Who may avail: 1. Suppliers of goods and services
2. DAR Employees
3. Other government agencies
4. NGOs/POs
5. Private individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

For complete documentary requirements, https://www.coa.gov.ph/download/107/cy-

kindly click the LINK (COA Circular No. 2021- 2012/14658/coa-circular-no-2012-001-
001 and 2013-001) Amended by COA june-14-2012.pdf
Circular No. 2023-004 dated June 14, 2023
Or https://www.coa.gov.ph/wpfd_file/coa-
Please refer to the attached list circular-no-2023-004-june-14-2023/.pdf

Support to Operations Division

CLIENT STEPS AGENCY ACTIONS FEES TO PROCES PERSON
BE PAID SING RESPONSIBLE
TIME
1. The client 1.1 Receiving/releasing None 10 Chief
submits the staff minutes Administrative
prepared DV ➢ receives copies 1- Officer
(4copies) with 4 of DV, 1-3 copies of STOD
attached complete ORS duly signed by the
supporting Head of Requesting
documents (SDs) Office and SDs;
with ORS (3 If complete, records
copies) to the same in the logbook for
Budget Division the purpose and
forwards for processing,

If incomplete, returns
the document to the

170
Requesting Office for
completion
1.2. Budget Officer None 3 minutes Chief
➢ verifies availability of Administrative
allotment per Officer
Project/Activity/ STOD
Program (PAP);

If the allotment is not

available,
➢ returns the
document to the
office/personnel
concerned,

If the allotment is
available,
➢ assigns number in
control book for the
purpose, records
amount obligated,
➢ indicates appropriate
UACS Codes,
➢ initials in Section B
of the ORS and
forwards to Budget
Officer III for signature
1.3. BO III reviews ORS None 10 Chief
and SDs; minutes Administrative
If in order, signs the Officer
certification in Section STOD
B, and forwards the
ORS, DV and SDs to
staff for releasing
1.4. Budget staff None 5 minutes Chief
➢ retains the original Administrative
copy of the ORS, Officer
forwards 4 copies of STOD
the DV, 2 copies of
ORS and complete
SDs to the
Accounting

1.5. Accounting staff None 3 minutes Chief

receives 4 copies of DV, Administrative
Complete Supporting Officer
Documents (SDs) and 2 STOD

171
copies of duly signed
ORS from the Budget
staff for processing.
1.6. Accounting staff None 10 Chief
minutes Administrative
➢ reviews DV for Officer
completeness and STOD
propriety of SDs.

1.6.a. If complete,
records same in the
logbook for the purpose
and forwards for review,

If incomplete, returns
the document to the
Requesting Office for
completion

1.6.b. Checks index of

payments (IP) and
determine if claim is in
order;

1.6.c. If with prior

payment on the same
claim, returns the
received DV with SDs
and ORS informing
claimant of the findings,

1.6.d. If in order, verifies

amount in ORS against
DV;
➢ If the same,
records in the
following in the
IP, DV date and
number, initials in
Box C of DV

➢ If amount differs,
• prepares NORSA in
3 copies, signs
Prepared by portion,

172
 attaches 1-3 copies
of NORSA to DV
and forwards to
Chief Accountant for
approval of NORSA
• Records the release 5 minutes
of NORSA in the
logbook to the
Budget for correction
of obligations.
Forwards the NORSA to
the Budget staff to effect
the adjustments in the
Obligations column of
the ORS and returns the
adjusted 2 copies of
ORS, received DV with
complete SDs and
NORSA to the
Accounting.
1.7. Accounting staff: None 10 Chief
➢ determines minutes Administrative
availability of NCA, Officer
STOD
If NCA is sufficient,
records in the
RANCA/RANTA the DV
date and number and
the amount,

➢ Checks the “Cash

available” portion in
Box C of the DV;
➢ Checks accuracy of
amount claimed
against supporting
documents.
➢ If appropriate,
computes necessary
withholding taxes
and other allowable
deductions.
➢ Indicates the
appropriate
accounting entry,
and

173
➢ If applicable,
prepares BIR Form
2307
➢ Encodes the
transaction in the e-
NGAS for review of
the Accountant II/III
➢ Forwards the
received DV with
complete SDs and 2
copies of ORS to the
Accountant III for
review.
If No Cash Available or
cash is insufficient,
informs the End-User
and notes the non-
availability of cash and
safe keeps the DV, SDs
and ORS
1.8. Accountant III None 5 minutes Chief
reviews DV: Administrative
➢ signs Box B of Officer
DV and approves STOD
the transaction in
e-NGAS
forwards the approved
DV with complete SDs
and 2 copies of ORS to
the Releasing staff.
1.9. Releasing staff None 3 minutes Chief
records in the logbook Administrative
the release of 3 copies Officer
of DV with complete STOD
SDs and 2 copies of the
ORS and forwards it to
the Assistant Regional
Director or Regional
Director/PARPO II for
approval of the DV
1.10. Receiving/ staff of None 3 minutes RD/ARD
the OARD/ORD
• receives copies 1-4
of DV, SDs and
copies 2-3 of the
ORS and records in

174
 the logbook the date
of receipt, and
forwards the documents
to the Approving Officer
for review and approval
1.11. ARD/RD None 5 minutes RD/ ARD
• reviews DV and
signs in Box D
“Approved for
Payment” portion;

• Forwards documents
to releasing staff

1.12. Releasing staff None 3 minutes RD / ARD

records in logbook the
approved DV with
complete SDs and 2
copies of ORS and
forwards the documents
to the Cashier
1.13. Staff of Cashier None 5 Chief
minutes Administrative
➢ receives 3 copies of Officer
approved DV with STOD
complete SDs and 2
copies of ORS

➢ records in the
logbook the date of
receipt, DV number,
payee, particulars
and amount
checks completeness of
signatories on DV
1.14. If payment is None 10 Chief
by/through minutes Administrative
A. Check, staff: Officer
➢ prepares checks (1 STOD
original, 1 duplicate
and 1 photocopy)
➢ records the date,
check number, name
of payee, nature of
payment and amount
of the DV in the
Check ADA Record

175
 maintained per bank
account
➢ Forwards 3 copies of
check (1 original, 1
duplicate and 1
photocopy), 3 copies
of DV with complete
SDs and 2 copies of
ORS to the Cashier
for review and
signature
(Proceed to 15)

B. ACIC and LDDAP-

ADA,
Accounting / Cashier
Staff
➢ Prepares 2 copies of
ACIC and 3 copies
of LDDAP – ADA
➢ Forward the ACIC to
RD / PARPO II and
LDDAP – ADA to the
Accountant III for
review and signature
➢ Accountant III
reviews and signs
“Certified Correct”
portion of the
LDDAD – ADA and
forwards to
Releasing staff

Releasing Staff
➢ Records in the
logbook the release
of 2 copies of ACIC
and 3 copies of
LDDAP – ADA,
copies 3 of DV with
complete SDs and 2
copies of the ORS
and SDs to the
OARD/ORD/PARPO
II for approval of the
LDDAP – ADA
(Proceed to 17B)

176
1.15. Cashier None 5 Chief
➢ verifies minutes Administrative
completeness of Officer
signature of the DV STOD
➢ reviews the amount
in the Check / ACIC
and LDDAP - ADA
against the DV and
SDs
➢ signs the check
forwards to staff for
releasing to authorized
countersigning official
(ARD/RD)
1.16. Staff of Cashier None 5 minutes Chief
Forwards the set of Administrative
documents to the Officer
Authorized STOD
Countersigning Official
(RD or ARD)
1.17. If None 5 minutes Chief
A. Check payment, Administrative
Authorized Officer
Countersigning Official STOD
(Rd or ARD)
➢ countersigns check
➢ forwards to releasing
staff

B. ACIC and LDDAP – RD or ARD

ADA
Receiving/releasing staff
at OARD/ORD
➢ receives 2 copies of
ACIC, 3 copies of
LDDAP-ADA, 3
copies of DVs with
complete SDs and 2
copies of ORS
➢ forwards documents
to ARD/RD for
review and approval
of ACIC and LDDAP
– ADA

ARD/RD/PARPO II

177
 ➢ reviews ACIC and
LDDAP – ADA
➢ signs in “Approved”
portion of the ACIC
and LDDAP
forwards the approved
ACIC and LDDAP- ADA,
DV with complete SDs
and ORS
receiving/releasing staff
1.18. Releasing staff None 3 minutes Chief
records in the logbook Administrative
date of release of check Officer
or ACIC and LDDAP - STOD
ADA, DVs with complete
SDs and ORS to the
Cashier
1.19.Cashier or Staff None 3 Chief
A. If Check minutes Administrative
➢ receives the check, Officer
DV with complete STOD
SDs and ORS
➢ verifies
completeness of
signatures in the
check,
and in the DV
including the
amounts
B. If ACIC and LDDAP -
ADA
Cashier
• verifies
completeness of
signatures in the
ACIC and LDDAP –
ADA and in the DV
including the
amounts
• Signs the “LDDAP-
ADA” portion
• Forwards the signed
LDDAP – ADA to
OARD/ORD for
countersigning
• ARD/RD
countersigns the RD/ARD

178
 “ADA” portion of the
LDDADP – ADA
(Proceed to 20B)
2. The client 2. Cashier or staff None 5 Chief
receives check A. if check payment minutes Administrative
payment by ➢ releases original of Officer
signing in the check to the payee, STOD
Check ➢ Attaches OR/Invoice
Registry/logbook issued by payee/
and the “Released claimant, if any on
portion of the Copy Copy 1 of DV
1 of DV, ➢ Requires payee/
claimant to sign on
Issues OR/Invoice, Box E of the DV and
if needed the Check
Registry/Logbook
B. ACIC and LDDAP –
ADA
Cashier
• releases 1 copy of
ACIC and 2 copies
of LDDAP – Ada to
LBP Servicing
Branch which shall
pay the
creditors/payees
listed in the LDDAP
– ADA not later than
48 hours but not
earlier than 24 hours
upon receipt of the
LDDAP – Ada from
the Office

furnishes
creditors/payees with
copy of the ACIC and
LDDP – ADA or informs
them of the LDDAP -
ADA number to update
them on the status of
their claims
3. Fills – out the 3. Solicits client None 3 Chief
Client Satisfaction feedback using CSSF minutes Administrative
Survey Form Receives filled – out and Officer
places CSSF in box STOD
provided for

179
TOTAL: None 1 hour
59
minutes

180
3. Request for Issuance of Certification of Remittances
The request for certification of remittances is necessary in the reconciliation of
personnel’s records of premiums both employee and employer’s share, loan payments,
taxes withheld, disallowances settled and other deductions made from their personal
services claims. This can be also availed by other citizens such as heirs of personnel and
other interested persons of juridical bodies for whatever legal purpose this may serve
them.

Office or Division: STOD – DARRO

Classification: Simple
Type of G2G, G2C
Transaction:
Who may avail: 1. Currently employed officials and employees of the Department
2. Retired employees of the Department
3. Other government agencies or GOCCs
4. Private Individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Filled-Out Request Form Accounting Section
Identification Card From Requesting Party
PROCES PERSON
AGENCY FEES TO
CLIENT STEPS SING RESPONSIBLE
ACTIONS BE PAID
TIME
1. Fills out 1.1 If personally None 2 minutes Chief
Request Form, delivered or via Administrative
signs and submits mail/courier, receives Officer
to the Accounting and logs request STOD
Division thru
personal delivery, If received online,
mail, courier, or retrieves, prints, and
online (email, logs request
Messenger)
1.2 Prepares/generates None 5 Chief
from Payroll Index minutes Administrative
Sub-System (PISS) Officer
STOD

1.3 Signs the Certified None 2 Chief

Correct portion of minutes Administrative
the Certification Officer
STOD

1.4 Records the None 2 Chief

certificate in the minutes Administrative
logbook for outgoing Officer
documents STOD

181
2. Receives signed 2. Releases the signed None 1 minute Chief
certification by certification to the Administrative
signing the requesting party Officer
released column of physically or online STOD
the logbook or (email or Messenger)
online (email, and receives and places
Messenger) and the filled-out CSM Form
fills-out the Client in the box provided
Satisfaction
Measurement
(CSM) Form and
submits to the
designated
personnel
TOTAL: None 12
minutes

182
4. Conduct of Mediation
This procedure shall apply to all mediation cases involving agrarian disputes filed with
the Legal Division before resorting to actual case build-up and representation

Office or Division: Legal Division – DAR Regional Office (DARRO)

Classification: Simple
Type of Government to Citizen (G2C)
Transaction:
Who may avail: Landowner, Tenant, Agrarian Reform Beneficiaries (ARBs),
Representative (with Special Power of Attorney [SPA])
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Memo / Endorsement Letter DAR Municipal Office (DARM)O
Copy of proof of ownership, if applicable Registry of Deeds
Authority to Represent, if applicable Client
Other Muniments of Title Client, Assessor’s Office
Barangay Agrarian Reform Committee
BARC Certification (if applicable)
(BARC)
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSIBLE
BE PAID
TIME
1. Client visits the 1.1 Duly authorized None 1 hour Chief Legal
office and seeks Legal Officer interviews Officer
for legal advice the client and evaluates Legal Division
and mediation. the issues raised. If it
involves an agrarian
dispute, sets schedule
of conference and
venue.
1.2 Duly authorized None 20 Chief Legal
Legal Officer prepares minutes Officer
Notice of Mediation Legal Division
indicating the date, time,
and place, and informs
the client of the said
schedule through text,
call, or e-mail.
2. Client attends 2. Duly authorized Legal None 2 days Chief Legal
the scheduled Officer conducts Officer
mediation mediation on the Longer Legal Division
conference. scheduled date, time period
and place. dependin
g on the
complexit
y of the
case and

183
 the
parties’
willingnes
s to reach
an
agreeme
nt. It may
occur in
multiple
sessions.
3. If an agreement 3. If an agreement is None 30 Chief Legal
is reached, Client reached, duly minutes Officer
affixes signature in authorized Legal Officer Legal Division
the Compromise prepares and assists the
Agreement. parties in the execution
of the Compromise
If no agreement is Agreement.
reached, Client
affixes conformity If no agreement
(or signature) in reached, duly
the Certification of authorized Legal Officer
No Compromise issues a Certification of
Agreement. No Compromise
Agreement.
4. Client fills-out None 5 minutes
Client Satisfaction
Measurement
(CSM) Form.
None 2 days
TOTAL: 1 hour
55
minutes
Timeline may vary as mediation is a flexible process depending on the willingness of the parties.

184
5. Issuance of Cease and Desist Order and Show Cause Order in ALI
Cases (Regular & Special)
Issuance of a cease and desist order is intended to provide temporary remedy/relief in
order to prevent the risk of escalated damages and untoward incidents that may cause
physical injury among the parties involved.

Office or Division: Legal Division – DAR Regional office (DARRO)

Classification: Highly Technical Transaction
Type of Government to Citizen (G2C), Government to Government (G2G),
Transaction: Government to Business (G2B)
Who may avail: Affected parties, MARPO or PARPO
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Complaint Complainant
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client files 1.1.a If filed in the None 5 days Regional Director
protest/complaint MARO or PARO, DARRO
with the DAR Personnel
MARO/PARO/Reg conducts an
ional Director investigation to
(RD). determine a prima
facie case for illegal,
premature or
unauthorized
conversion.

1.1.b If filed with the Chief Legal

Regional Office, None 3 days Officer
DAR Personnel Legal Division
forwards the
Chief
complaint to the
Administrative
PARPO for the Officer
conduct of STOD
investigation.
1.2 DAR Personnel None 15 Chief Legal
receives minutes Officer
Investigation Report Legal Division
of the PARPO from
the Office of the RD
and enter the same
in the logbook.
1.3 DAR Personnel None 15 Chief Legal
transmits the Case minutes Officer
Folder to the Chief Legal Division

185
 Legal Officer for
assignment.
1.4 Chief Legal Officer None 2 hours Chief Legal
assesses and Officer
assigns the Case Legal Division
Folder to the Legal
Officer.
1.5 Legal Officer None 2 days Chief Legal
evaluates the merits Officer
of the Investigation Legal Division
Report. If warranted,
drafts the Cease and
Desist Order (CDO)
with the Show
Cause Order.
1.6 DAR Personnel None 5 Chief Legal
transmits the draft minutes Officer
CDO to the Chief Legal Division
Legal Officer for
review.
1.7 Chief Legal Officer None 1 day & 2 Chief Legal
reviews and prints hours Officer
the final CDO. Legal Division

1.8 Chief Legal Officer None 1 day Chief Legal

forwards the final Officer
CDO to the Office of Legal Division
the RD for signature.
Regional Director
Office of the RD
2. Client receives 2. DAR Personnel None 15 Chief Legal
Cease and Desist records and minutes Officer
Order (CDO). reproduces copies of Legal Division
the CDO and
forwards the same Chief
Administrative
to the Records Officer
Section for mailing. STOD
3. Client fills-out None 2 Chief
Client Satisfaction minutes Administrative
Measurement Officer
(CSM) Form. STOD
TOTAL: None
9 days, 4
If filed in the MARPO/ hours,
DARPO: and 52
minutes

186
If filed in the Regional 7 days, 4
Office: hours,
and 52
minutes

187
6. Issuance of Certificate of Finality (Regular & Special)

This process covers the issuance of a Certificate of Finality in Regular Agrarian Law
Implementation (ALI) and Special ALI cases decided by the Regional Office.

Certificate of Finality is being issued by the Regional Office if after verification there is no
motion for reconsideration or appeal filed within fifteen (15) days from receipt by all the
parties of the Order pertaining to those Regular and Special ALI cases.

Office or Division: Legal Division - DARRO

Classification: Simple
Type of Government to Government, Government to Citizen, Government to
Transaction: Business
Who may avail: 1. Farmer-Beneficiary/ies and/or Landowner (winning parties in
Regular ALI cases)
2. Transferor/transferee in DAR Administrative Order No. 08,
Series of 1995
3. Applicants with approved Conversion/Exemption in Special
ALI cases
4. PARPO/MARPO
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request for the Issuance of Client
Certificate of Finality
2. Certification issued by the Records Records Officer
Officer that no Motion for
Reconsideration (MR) or Appeal was
filed based on Records
3. Certification issued by the Bureau of BALA
Agrarian Legal Assistance (BALA)
Director that no appeal was filed by any
person on the said decision
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. The client files a 1.1 Receives the None 20 Chief
request for the request for issuance of minutes Administrative
issuance of Certificate of Finality Officer
Certificate of and forwards to Legal STOD
Finality Division

1.2 Verifies the case in None 30 Chief Legal

the Legal Case minutes Officer
Monitoring System Legal Division
(LCMS) as to whom it
was originally assigned

188
 1.3 Assigns the request None 15 Chief Legal
to the Legal Officer who minutes Officer
originally handled the Legal Division
case
1.4 Checks if the None 5 hours Chief Legal
following requirements Officer
are complete: Legal Division
a. Certification of
the Records
Officer that no
MR/Appeal
based on records
b. CONA
Complete return cards
1.5 Legal Officer None 30 Chief Legal
prepares or drafts minutes Officer
Certificate of Finality Legal Division
1.6 Chief Legal Officer None 15 Chief Legal
reviews the Certificate minutes Officer
of Finality and affixes Legal Division
his/her initial
1.7 ARD/ARDO/ARDA None 6 hours Asst. Regional
reviews the Certificate Director/ ARDA/
of Finality and affixes ARDO
his/her initial
1.8 RD reviews, None 6 hours Regional Director
approves, and signs the
Certificate of Finality
1.9 LCMS Point person None 30 Regional Director
updates the case status minutes
in the LCMS
1.10 Records Officer None 15 Chief
records and reproduces minutes Administrative
copies of the Certificate Officer
of Finality for mailing STOD
2. The client None 5
receives the minutes
Certificate of
Finality
3. The client fills- None 5
out the Client minutes
Satisfaction
Measurement
(CSM) Form
TOTAL: None 2 days 3
hours 45
minutes

189
7. Conduct of Legal Counselling
This service is provided by the DAR through the Legal Division catering the need of the
farmers/actual tillers, agrarian reform beneficiaries (ARBs), landowners and the public in
general seeking legal advice concerning tenurial status/arrangement, compensation, etc.
or other matters related to agrarian law implementation or program.
Office or Division: Legal Division – DARRO
Classification: Simple Transaction
Type of Transaction: Government to Citizen, Government to Government,
Government to Business
Who may avail: Farmers/actual tillers, ARBs, landowners and the public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Public Assistance and Complaints
1. Client Information Sheet (CIS) and/or
Coordinating Unit (PACCU)/ Information
Referral Form.
Officer, DAR Regional Office
2. Evidences presented/ submitted. Client concerned
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client proceeds 1. DAR Personnel None 10 Chief
to Public facilitates the Client in minutes Administrative
Assistance Desk/ filling- up the Client Officer
Public Assistance Information Sheet (CIS), STOD
and Information and assesses the CIS if
Center (PAIC). Client seeks legal
advice for referral to
Legal Division.
2. Client proceeds 2.1 DAR Personnel None 10 Chief Legal
to Legal Division receives and records minutes Officer
and submits the CIS in the logbook Legal Division
Clientele and directs Client to
Information Sheet sign in the Visitors
(CIS) Form and/or Logbook.
Referral Form.
2.2 ARPO II and/or None 1 hour Chief Legal
SARPO interviews the Officer
client and determines Legal Division
the disputes/issues
raised and give Legal
Advice and/or Legal
Opinion/Counseling.

3. Client fills-out None 2 minutes

Client Satisfaction

190
Measurement
(CSM) Form.

1 hour &
TOTAL: None 22
minutes

191
8. Resolution of Land Use Conversion Cases (Involving 5 hectares and
below)
Land use conversion is a regulatory measure designed to guide the applicant in securing
the necessary DAR conversion permit prior to any development of the subject area. This
will ensure compliance with existing policy regulations and laws for conversion of
agricultural lands to non-agricultural use.

Office or Division: Legal Division - DARRO

Classification: Highly Technical
Type of Government to Citizen; Government to Business; Government to
Transaction: Government
Who may avail: • Owners of private agricultural lands or other persons duly
authorized by the landowner
• Beneficiaries of the agrarian reform program after the lapse of
five (5) years from award and who have fully paid their
obligations and are qualified under DAR A.O 1, 2002
• Government agencies, including GOCCs and LGUs which own
agricultural lands as their patrimonial property
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Must be six (6) copies placed in separate
folders
• 1 original copy and 3 clear
photocopies to be submitted to the
Regional Office
• The remaining 2 sets to be
submitted directly to the Provincial
Office containing the LUC Forms 1,
3,4, Electronic Copy of the Title, Tax
Declaration, and Directional Sketch
Map.
Sworn Application for Land Use Conversion RLUCC Secretariat, DAR Regional
(LUC Form No. 1) Office
Electronic Copy of the Original Certificate of Register of Deeds
Title (OCT) or Transfer Certificate of Title
(TCT) of the subject land
In case of an untitled land, the following is
required in lieu of a title:
• Certification that the landholding DENR-CENRO
has been classified as alienable
and disposable; and
- Certification from the DENR-CENRO DENR-CENRO
(for administrative confirmation of
imperfect title) or from the Clerk of Clerk of Court

192
 Court (for judicial confirmation of
imperfect title) that the titling process/
proceedings has commenced and
there are no adverse claimants
Electronic copy of the Certificate of Title of Register of Deeds
the subject land as of June 15, 1988 and all
successor Titles until the present Title
Certified Copy of the current Tax Declaration Assessor’s Office

Project Feasibility Study Landowner / Applicant / Licensed Civil

Business Agreement / Joint Venture Engineer / Architect
Agreement (if applicable) for titles covered by
CLOA/EP
Narrative Job Description
Probable Cost Estimate
Job Description / Work Schedule
Statement of Justification as to Funding
Requirements / Source
Company Profile
Audited Financial Statement Landowner / Applicant
If the applicant is not the registered owner,
Special Power of Attorney
If the applicant is a corporation/ cooperative,
Notarized Secretary’s Certificate
Vicinity Map
Topographic Map (if applicable)
Direction Map
Site Development and Perspective
Socio-economic Benefit-Cost Study
Pictures / Photographs of the Property
If the subject land is mortgaged, concurrence Mortgagee / Bank / individual whose favor
letter the encumbrance was constituted
Business Registration (if company GIS) Securities and Exchange Commission
If Sole Proprietor Department of Trade and Industry
Affidavit of Undertaking (LUC Form No. 2) RLUCC Secretariat, DAR Regional
Certification of Land Use Conversion (LUC Office
Form No. 3) (if the application is a Special
Project Undertaking, this is not required)
Notice of Posting (LUC Form No. 4) (if the
application is a Special Project Undertaking,
this is not required)
Zoning Certification

193
 If highly urbanized/ independent HLURB/ DHSUD
component city
If component city/ municipality Sangguniang Bayan/ Sangguniang
Panlalawigan
Not required for Special Project
Undertaking
Certification stating, among others, whether DENR
or not the subject land is within the NIPAS,
mossy and virgin forests, riverbanks, or
swamp forests and marshlands; within an
ECA, or will involve the establishment of an
ECP
If applicable, Certification of Full Payment of Land Bank of the Philippines
Amortization for EP/CLOA (LUC Form No. 8)
Certification Issued by PARO (if applicable for Office of the PARPO II
properties covered by CLOA / EP) (LUC Form
No. 9)
If the application is a Special Project DA, DOE, NHA/ LGUs/ SHFI/ NHMFC,
Undertaking, a Certification from the NTC, MWSS/ Water Security under A.O.
concerned agency that the project requiring No. 32 of the OP, resettlement of
conversion is a priority project relocation sites, lands under R.A. No.
10752, RDC Resolution

If the land is within an Environmental Critical DENR

Area (ECA) or involves the establishment of
an Environmental Critical Project (ECP), an
Environment Compliance Certificate (ECC) is
considered a post-compliance.
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSIBLE
BE PAID
TIME
1. Client complies 1.1 RLUCC Secretariat None 1 hour Chief Legal
with the required receives the Application Officer
documents and Folder and checks the Legal Division
submits the same completeness of the
to the Legal Staff requirements. If found
through personal complete, advises for its
filing or electronic filing. Otherwise, return
filing (by to Client.
submitting the PDF
file of the
application and its
annexes to the
official email

194
address of the
concerned region
in compliance to
DAR
Memorandum No.
224 dated June
15, 2020).
1.2 If complete, RLUCC Filing Fee 20 Chief Legal
Secretariat receives the = PHP minutes Officer
LUC Application and 2,000 Legal Division &
issues assessment fee,
inspection cost and Inspection
cash/surety bond. Cost = P
10,000,
additional
5,000 if
land is
outside the
island
where the
regional
office is
located

Bond =
2.5% of
the zonal
value if
paid in
cash. 15%
of the
zonal
value if
paid in
surety
bonds
2. Client secures 2.DAR Personnel None 15 Chief
the Order of assigns the minutes Administrative
Payment. appropriate code and Officer
signs the Order of STOD
Payment.
3. Client pays the 3.DAR Personnel None 15 Chief
required fees to receives payment and minutes Administrative
the Cashier. issues Official Officer
Receipt. STOD

195
4. Client submits 4.1 DAR Personnel None 15 RLUCC
the Official Receipt dockets the LUC minutes Secretariat
on the required Application and LCMS Point
fees. to the logbooks the same Person
RLUCC and registers in the Legal Division
Secretariat as LCMS portal.
proof of payment.
4.2 DAR Personnel None 5 RLUCC
transmits the application minutes Secretariat
to the Chief Legal for Legal Division
assignment.
4.3 DAR Personnel None 10 Chief Legal
assigns the application minutes Officer
to a Legal Officer. Legal Division
4.4 DAR Personnel None 2 hours Chief Legal
prepares Notice for the Officer
Conduct of OCI/ OSII on Legal Division
the property subject of
the application, and
informs the applicant
through text, call, or e-
mail.
4.5 DAR Personnel None 3 days RLUCC
conducts of OCI/OSII by Inspection Team,
the RLUCC Inspection PARPO’s and
Team. MARPO’s
Representative/s
4.6 DAR Personnel None 1 day Chief Legal
prepares an Officer
Investigation Report for Legal Division
the deliberation of the
RLUCC.
4.7 DAR Personnel None 1 hour RLUCC
schedules the date of Secretariat
the deliberation and Legal Division
sends the notice of the
meeting indicating the
schedule thereof.
4.8 Board deliberates on None 4 hours RLUCC Plenary
the findings and Board
recommendations of the
investigating team and
makes its own decision
whether to adopt the
recommendation or not.
The said deliberation

196
 shall be recorded by the
RLUCC Secretariat.
4.9 Regional Director None 2 hours Regional Director
conducts of Clarificatory
Hearing, if necessary.
4.10 DAR Personnel None 5 days Chief Legal
prepares the draft Order Officer
of Conversion for the Legal Division
signature of the
Regional Director, with
the necessary initials
from the members of the
RLUCC.
4.11 DAR Personnel None 1 day Chief Legal
reviews the draft Order. Officer
If in order, affixes initial, Legal Division
and transmits to the
Office of the Assistant
Regional Director
(ARD).
4.12 ARD reviews the None 1 day ARD
Order and if in order,
affixes initials, and Regional
transmits the same to Director
the Office of the RD.
4.13 RD reviews and None 2 days Regional Director
signs the Order.
5. Client receives None 5
the Order. minutes
6. Client fills out None 2
Client Satisfaction minutes
Measurement
(CSM) Form.
TOTAL: PHP 14 days,
10,000.00 3 hours,
plus and 27
Bond minutes
(2.5% of
the zonal
value if
paid in
cash or
15% if in
surety
bonds)

197
 Additional fee if land is outside the island PHP
where the regional office is located 5,000.00

*Republic Act No. 6657 and DAR Administrative Order No. 1, Series of 2002 as
Amended by Administrative Order No. 1, Series of 2019, Administrative Order No.
3, Series of 2021 and Administrative Order No. 3-A, Series of 2021 .

(from ARTA Zero Backlog Report)

The Resolution of Land Use Conversion Cases is an exercise of quasi-judicial functions of the
DAR involving agrarian law implementation. The quasi-judicial powers of the DAR are found under
Sec. 50 of Republic Act 6657, as amended, and under Sec. 56 therein, all ALI cases must be
resolved within 30 days after it is deemed submitted for resolution. These two (2) provisions of
the law were used by the Department of Justice (DOJ) in DOJ Opinion No. 38, S. 2020 where
they agreed with DAR’s assertion.

198
9. Legal Representation
“Lawyers and Legal Officers for the Farmers” is the apt slogan for this public service. In
essence, it is the process of providing free legal assistance and representation to our
indigent farmer beneficiaries including immediate members of their families and other
qualified beneficiaries under Section 22 of Republic Act (R.A.) No. 6657 and other
qualified stakeholders to protect their rights and interest under the government’s agrarian
reform program, either by way of legal advice and the appropriate filing of cases before
the proper forum against an individual or an entity; or assert such right by way of defending
themselves when they are sued in regular courts, quasi-judicial and administrative
agencies.
This service is provided by the Agrarian Reform Beneficiaries Legal Assistance Division
of the Bureau of Agrarian Legal Assistance (ARBLAD-BALA) under DAR M.C. 12-09
known as the DAR Manual on Legal Assistance, including the different Legal Divisions of
the Department of Agrarian Reform (DAR) in its provincial and regional offices.
Free legal representation is available to qualified farmers, tenants, actual tillers, or
agrarian reform beneficiaries (ARBs) after a request has been made and the process of
screening and evaluation had been conducted pursuant to DAR Memorandum Circular
No. 12, Series of 2009 (DAR Manual on Legal Assistance).
Office or Division: Legal Divisions - DARRO
Classification: Simple
Type of Government to Citizen (G2C)
Transaction:
Who May Avail: Qualified Farmers, Agrarian Reform Beneficiaries (ARBs), Tenants,
Actual Tillers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Generally, any conceivable documents
showing that the requesting party is either a
tenant, farmer, ARB, or actual tiller under the Client concerned and other attached
government’s agrarian reform program government agencies
pursuant to existing agrarian laws including
pertinent executive issuances.
A requesting-party together with his/her
written request for legal
representation/assistance, shall bring/submit:
10. Certificate of Land Ownership Award
(CLOA);
Client concerned and other attached
11. Emancipation Patent (EP); government agencies
12. Order of Award/Certificate of Land
Transfer (CLT);
13. Agricultural Leasehold Contract (ALC);
14. Receipts of payment of lease rentals;
15. Order/Resolution/Decision of
courts/quasi-judicial agencies

199
 establishing the requestor’s agrarian
right;
16. Administrative findings or certifications
evidencing such agrarian right;
17. Certificate of Indigency;
18. Special Power of Attorney;
Copy of withdrawal of counsel, if
applicable.
FEES TO PROCESSI PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID NG TIME
1. Client signs the 1. Designated Officer of None 1 minute Division Chief
official logbook. the Day checks the pursuant Legal Division
completeness of the to DAR
entry for record MC 246
purposes. and PD
946

2. Client presents 2.1 Designated Officer None 30 minutes Division Chief

the written request pursuant Legal Division
of the Day interviews
for legal the requesting party to to DAR
representation, and ascertain his/her MC 246
submits any and/or qualification. and PD
all pertinent 946
documents. Designated Officer of
the Day examines,
evaluates, and analyzes
the facts as narrated by
the requesting party
including the documents
submitted.
2.2 Designated Officer None 1 day Division Chief
of the Day examines the pursuant Legal Division
authenticity of the to DAR
documents submitted by MC 246
coordinating and and PD
communicating with the 946
offices where the said
documents originated.

200
2.2.1 If the requesting None 30 minutes Division Chief
party or applicant is pursuant Legal Division
qualified and there is to DAR
reasonable ground to MC 246
sustain his/her case is and PD
the proper forum, the 946
Officer assists and/or
represents the said
party.

The Handling Officer

fills-up and signs the
Matrix for Legal
Representation
which shall also be
approved by the
Division Chief.
2.2.2 If the requesting None The
party/applicant is not pursuant communic
qualified, the Officer to DAR ation will
immediately MC 246 be made
communicates the and PD through a
denial to the concerned 946 letter
individual or entity. addressed
to the
individual
concerned
The Lawyer/Legal None
Officer concerned pursuant
submits a report and/or to DAR
confirmation for the MC 246
denial to the ARBLAD and PD
Chief who shall submit a 946
recommendation to the
BALA Director for final
determination whether
the request for legal
assistance is proper or
not.
2.3. The Handling None 30 minutes Division Chief
Officer drafts and files a pursuant as regards Legal Division
formal Entry of to DAR the filing of
Appearance or files the MC 246 formal
necessary pleading/ and PD Entry of
documents with the 946 Appearanc
appropriate quasi- e

201
 judicial agencies or As regards
regular courts. the filing of
pleadings/
2.4. The Handling documents
Lawyer/Legal Officer will depends
attend preliminary on the
conference and period set
scheduled hearing set forth by the
by the Court/Office and Rules of
other Quasi-Judicial Court;
Agencies. respective
rules of
procedure
of the QJA
concerned;
and other
pertinent
laws.
3. Client answers Designated Officer of None 5 minutes Division Chief
the Client the Day administers pursuant Legal Division
Satisfaction CSM Form. to DAR
Measurement MC 246
(CSM) Form. and PD
946

TOTAL: None 1 day 2

hours and
6 minutes

202
10. Approval and disapproval of the Application for Transfer of Awarded Lands
(to ARBs) pursuant to PD No. 27, EO No. 228, RA No. 6657 (DAR AO No. 8, S. of
1995 and Joint DAR-LRA MC No. 9, S. of 2006)
In the course of time, awardees of Emancipation Patent and Certificate of Land
Ownership Award decided to transfer the ownership to qualified transferees, a
certification is secured from the DAR in compliance to Administrative Order No. 8, Series
of 1995. This will legitimize the transfer transaction from the original awardee to the new
owner.
Office or Division: MARPO, DARPO, and DARRO Legal Division
Classification: Republic Act No. 6657 and DAR Administrative Order No. 8,
Series of 1995
Highly Technical
Type of Transaction: Government to Citizen; Government to Business; Government
to Government
Who may avail: Awardee/Transferor or his/her Authorized Representative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
FOR THE TRANSFEROR:
1. Letter request of the applicant for Applicant
transfer;
1.1. If the applicant is not the Applicant
transferor/ owner, Special
Power of Attorney (SPA);
1.2. Proof of identity of Transferor Applicant
(government issued ID,
passport, etc.)
1.3. Deed or instrument to be Applicant
registered (e.g., Deed of Sale,
Deed of Donation, EJS); to
validate if the transfer is
allowable pursuant to the 10-
year prohibitory period under
RA 6657
1.4. Electronic copy of the title ROD/ Assessor’s office
issued within one year to
validate date of registration of
the title with the original copy of
the Tax Declaration
2. Certificate of Full Payment of
amortization
if - VLT/DPS; LBP Former Landowner / Office of the PARPO
II

203
 if – CA and VOS Landbank of the Philippines
3. Certificate of loans, equipment, etc.; Office of the PARPO II/ Landbank of the
Philippines
4. Notarized certificate of the NIA National Irrigation Administration
Regional Manager for areas served
either by communal or National
Irrigation System of the NIA as the
case may be, and as to whether or
not the subject land is irrigated or
irrigable;
5. Tax Clearance for the landholding Local Treasurer’s Office
subject of transfer;
6. Affidavit of Transferor stating that Applicant
the subject property has no pending
case at the DARAB, or any of its
adjudicators, the DAR, the Courts or
at the Office of the President;
FOR THE TRANSFEREE/ BUYER/
DONEE/ HEIR
1. Omnibus Affidavit that; Transferee
a. transferee and spouse have a
total landholding, entire
Philippines inclusive of the land
to be acquired of not more than
five (5) hectares if the landowner
is non-beneficiary and three (3)
hectares if beneficiary; with proof
of receipt of the Affidavit by the
BARC Chairman
b. transferee is willing to maintain
the productivity of the land and
will not change the nature of its
use without DAR’s approval.
2. Certified true copy of Income Tax BIR; Transferee
Return (for the year immediately
preceding the date of application)
3. Certification regarding the extent of Provincial Assessor’s Office
agricultural landholding of the
transferee within the province
4. Valid Government Issued ID Transferee; City Hall
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE

204
1. The Client files 1.1 DARMO None 1 hour MARPO
a written request staff/designated LTID MARO
to transfer his/her Personnel evaluates the or
awarded land completeness of the Designated
with all the documentary LTID Personnel
required requirements. LTI Division (in
documents at the certain field
DARMO where offices, for low
the subject land or Zero LAD
is located. Balance, MARO
Office is no
longer existing)

2. Client 2.1 MARO validates the None 5 hours MARPO

accompanies land, inspects and MARO
DARMO staff to conducts of OSII.
the site on the
scheduled date
and time of
conduct of OSII.
2.2 DARMO Personnel None 1 hour Designated
transmits complete LTID Personnel
documents to the LTI Division (in
DARPO. certain field
offices, for low
or Zero LAD
Balance, MARO
Office is no
longer existing)

2.3 DARPO records in None 10 minutes MARPO

the ODTS and indicates MARO
date of receipt in the
Applicant’s receiving
copy.
2.4 DARPO prepares None 2 hours CAO
LTA folder, assigns Records Unit,
docket number, and STOD, DARPO
enters the Application in
the LCMS. *Designated
LTID Personnel
(in certain field
offices, for low
or Zero LAD

205
 Balance, MARO
Office is no
longer existing)
2.5 In case there is no None 2 hours PARPO II
DARMO, the DARPO Office of the
coordinates with the PARPO
OSII Team and informs
the client of the
schedule via SMS
message/call.
2.6 DARPO conducts None 1 day PARPO II
OSII. Office of the
PARPO
2.7 DARPO prepares None 1 hour PARPO II
Case Report by the Office of the
MARPO and Transmittal PARPO
Report and
Recommendation to be
signed by PARPO.
2.8 DAR Personnel None 1 hour Atty V
forwards the LTA Folder Legal Division,
to the DARRO. DARPO
3. The DARRO receives None 15 minutes Regional
the LTA folder through Director
the Records Section. Office of the
Regional
Director
3.1 DAR Personnel None 30 minutes Chief
assigns the Case Folder Administrative
to a Legal Officer and Officer
updates the Case STOD, DARRO
Folder in the LCMS.
3.2 Legal Officer None 3 days Atty V
evaluates and verifies Legal Division,
the Case Folder. DARRO
3.3 Legal Officer None 3 days Atty V
conducts OSII and Legal Division,
prepares OCI Report. DARRO
3.4 The Legal Division None 4 days Atty V
prepares and reviews Legal Division,
the draft DARRO
Resolution/Order.

206
 3.5 Chief Legal reviews None 2 days Atty V
the draft Legal Division,
Resolution/Order, and if DARRO
necessary, returns to
the Legal Officer for
revisions.
3.6 Legal Officer inputs None 2 hours Atty V
the corrections of the Legal Division,
Chief Legal, if any, and DARRO
conducts final printing.
The final draft is
submitted to the Chief
Legal for signature.
3.7 Chief Legal affixes None 2 hours Atty V
his/her initials on the Legal Division,
Resolution/Order and DARRO
transmits to the
Assistant Regional
Director.
3.8 Assistant Regional None 2 days Assistant
Director reviews the Regional
Resolution/Order and Director
affixes his/her initials, if
in order.
Resolution/Order is
submitted to the
Regional Director.
3.9 Regional Director None 2 days Regional
reviews and signs the Director
Resolution/Order.
3.10 Records and None 15 minutes Atty V
reproduces copies of Legal Division,
the Order and forwards DARRO
to the Records Section.
4. The Records Section None 1 hour Chief
sends/mails to Administrative
concerned parties. Officer
STOD, DARRO
5. Client 5.1.a PACCU None 3 minutes PACCU
accomplishes administers the
Client Feedback Form via snail
Satisfaction mail or email.

207
Measurement
(CSM) Form.

5.1.b The DARPO None Atty V

administers the Legal Division,
Feedback Form via DARPO
personal delivery. or
RCAO
STOD, DARRO

TOTAL: None 19 days

2 hours
13 mins
*Republic Act No. 6657 and DAR Administrative Order No. 8, Series of 1995, JMC
09-06, and A.O. No. 1, Series of 1989.

*This Critical Service was subjected to 2023 Whole-of-Government Reengineering

Plan.

208
11. Issuance of Certification as to Case Status (Pending/No
Pending)
The Certification is issued to attest that the requesting party has pending/no pending case
at the Regional/Provincial Adjudicator’s Office. The Certification is a requirement for
transfer of awarded lands under Administrative Order No. 8, Series of 1995, as amended,
Landbank transactions and for purposes of determining non-forum shopping.
Office or Division: Office of the Regional Agrarian Reform Adjudicator (RARAD)
Classification: Simple Transaction
Type of Government-to-Citizens (G2C), Government-to-Government
Transaction: (G2G), Government-to-Business (G2B)
Who may avail: For certification as to case status:
1. Any party to the case;
2. Any counsel of record; or
3. Any person authorized by the party/counsel to the case; or
4. Any government entity concerned

For certification of no pending case:

1. Any interested party; or
2. Any government entity concerned
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Written request
• DARAB Request Form Office of the RARAD / PARAD
• Letter-request Party to the case/counsel of record/any
person authorized

• Request through electronic means Party to the case/counsel of record/any

person authorized

2. Land title and/or Tax Declaration or any Register of Deeds / Assessor’s Office /
other valid sources of landholding information Requesting party
For No. 3 in the above enumeration:

1. Letter-authority/Special Power of Party to the case/Counsel of record

Attorney (SPA)

2. Valid ID of the principal (photocopy) Company, school or government entity

concerned
3. Valid ID of the representative (for
presentation only) or any proof of Company, school or government entity
identity concerned

209
 PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID TIME
RESPONSIBLE

1. Client submits 1.1 Agrarian Reform None 5 Regional Agrarian

DARAB request Program Officer (ARPO) Minutes Reform
form/letter- II receives and reviews Adjudicator
request/request the accomplished (RARAD)/
through form/letter-
digitally/online. request/request
digitally/online.

1.2 ARPO II verifies case

records if there is a
pending/no pending 10
case before the RARAD. None
Minutes RARAD

1.3 ARPO II issues

Order of Payment (only
for paying client) if with
pending/no pending
case.
2. Client pays the 2.1 ARPO II prepares PHP 50/ 10 RARAD
necessary fees. the Certification. document Minutes
(Pauper
litigant free
of charge)

2.2 ARPO II records the

Official Receipt number
in the logbook/request
form.
3. Client receives 3. ARPO II releases the None 7 RARAD
the Certification Certification and Minutes
and accomplishes requests the Client to
the Client accomplish the CSM
Satisfaction Form.
Measurement
(CSM) Form and
drops in the
designated box.

210
 Php 60
50.00 32
Minutes
TOTAL: (or
(MC No. within 3
02, Series days)
of 2022
2011)
Free of
If Pauper Litigant
charge

211
12. Issuance of Certified Copies of Documents (Case Records,
Resolutions, Decisions, Orders) and/or Transcript of Stenographic
Notes (TSN)
The certified copies of documents which include any record, decision, ruling or entry
requested by interested parties for personal files, as annexes to any appeal in any court
or tribunal or for other legal purposes.

Office or Division: Office of the Regional Agrarian Reform Adjudicator (RARAD)

Classification: Simple Transaction
Type of Government-to-Citizens (G2C), Government-to-Government (G2G),
Transaction: Government-to-Businesses (G2B)
Who may avail: For certified copies of documents (case records/TSN):
1. Any party to the case;
2. Any counsel of record; or
3. Any person authorized by the party / counsel to the case
4. Any government entity concerned

For certified copies of promulgated Decisions/Resolutions/Orders:

1. Any interested party; or
2. Any government entity concerned.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Written request
• DARAB Request Form Office of the RARAD

• Letter-request Party to the case/counsel of record/any

person authorized
• Request through electronic
means Party to the case/counsel of record/any
person authorized

For No. 3 in the above enumeration: Party to the case/Counsel of record

1. Authorization/Special Power of Attorney
(SPA)

2. Valid ID of the principal Company, school or government entity

(photocopy) concerned

3. Valid ID of the representative Company, school or government entity

(for presentation only) or any proof concerned
of identity

212
 PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID TIME
RESPONSIBLE

1. Client submits 1.1 ARPO II receives the None 5 RARAD

DARAB request accomplished minutes
form/letter- form/letter-
request/request request/request online.
online.
1.2 ARPO II retrieves
case records and verifies
the existence of the
requested document
and assesses the 12 RARAD
None
amount to be paid. minutes

1.3 ARPO II prepares

and reproduces the
requested document
and issues Order of
Payment (only for paying
client).

If case folder is at the

office: None RARAD

50 pages and below, 5

years and below

•50 pages and below,

above 5 years

•51 to 100 pages,

5 years and below

•51 to 100 pages,

above 5 years

If case folder/TSN is not 30

yet available or if case minutes
records are voluminous:
40
1.3.1 ARPO II retrieves minutes
and prepares the
requested documents

213
 1 Hour

1 hour,
10
minutes

3 days

None
RARAD

2. Client pays the 2.1 ARPO II Php 12 10 RARAD

necessary fees. authenticates the minutes
10.00 /
document while the
page
Client is paying the
corresponding fee at the (Pauper
cashier. litigant is
free of
charge)
2.2 ARPO II records the
Official Receipt number
in the logbook/request
form.
3. Client receives 3. ARPO II releases the None 8 RARAD
the requested (requested documents) minutes
documents and to the Client.
accomplishes the
Client Satisfaction
Measurement DAR Personnle
(CSM) Form. requests the Client to
accomplish the CSM
Form.
TOTAL: PhP 12

(MC No.
02 Series

214
 of 2022)
Pauper Litigant:
Free of
Charge

For 50 pages and below

1 hour,
5
minutes
5 years and below (or
within 3
days)
1 hour,
15
5 years and above minutes
(or
within 3
days)

Archived 3 days
For 51 to 100 pages
1 hour,
35
5 years and below minutes
(or
within 3
days)
1 hour,
45
5 years and above minutes
(or
within 3
days)
Archived 3 days

215
13. Issuance of Entry of Judgment

The Entry of Judgment is issued to the requesting party, who is interested in having the
subject decision/resolution/final order which has become final and executory (FINEX), be
entered in the book of entries of decisions, resolutions, and final orders.
Office or Division:Office of the Regional Agrarian Reform Adjudicator (RARAD)
Classification: Simple Transaction
Type of Government-to-Citizens (G2C), Government-to-Government (G2G),
Transaction: Government-to-Businesses (G2B)
Who may avail: 1. Any party to the case;
2. Any counsel of record;
3. Any person authorized by the party/counsel to the case; or
4. Any government entity concerned
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Written request
• DARAB Request Form Office of the RARAD

• Letter-request Party to the case/counsel of record/any

person authorized

• Request through electronic means Party to the case/counsel of record/any

person authorized
For No. 3 in the above enumeration:

1. Letter-authority/Special Power of Party to the case/Counsel of record

Attorney (SPA)

2. Valid ID of the principal (photocopy) Company, school or government entity

concerned
3. Valid ID of the representative (for
presentation only) or any proof of Company, school or government entity
identity concerned
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client submits 1.1 The Agrarian None 5 RARAD
the DARAB Reform Program Officer minutes
request form/letter- (ARPO) II receives and
request/request reviews the
digitally/online. accomplished
form/letter-

216
 request/request
digitally/online.
1.2 ARPO II retrieves the None RARAD
case records and verifies
if the
decision/resolution/final
order has become
FINEX:

10
a. 5 years & below minutes

30
minutes

b. above 5 years 45
minutes

c. Archived
10
minutes

1.3 ARPO II prepares

the Entry of Judgment
and releases to the
client. None

2. Client 2. ARPO II requests the None 5 RARAD

accomplishes the client to fill-up the CSM minutes
Client Satisfaction Form.
Measurement
(CSM) Form and
drops in the
designated box.

TOTAL: RARAD

30
5 years & below minutes
None (or

217
 within 3
days)
50
minutes
Above 5 years None (or
within 3
days)
1 hour,
5
None minutes
Archived
(or
within 3
days)

218
14. Provision of Data and Information from EP/CLOA Database
This procedure covers evaluation, verification, and retrieval of data from EP/CLOA and
filling-up of findings on the Request Form. It also includes generation of Certification
and/or Summary and Detailed reports to be given to client.

Office or Division: DARRO - Support to Operations Division (STOD)

Classification: Simple
Type of Government to Government, Government to Citizen
Transaction:
Who may avail: Internal Clients, Civil Society Organization (CSO), Agrarian
Reform Beneficiaries (ARBs), Landowners and other
stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request form (2 original copies) For external client, DARRO – PACCU;
2. For external client, photocopy of For internal client, DARRO - STOD
client’s ID as attachment
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client fills-out 1.1 DAR Personnel None 2 minutes PACCU/ Records
Request Form and receives and logs-in the Officer
attaches the filled-up Request Form. STOD
photocopy of ID.
1.2 DAR Personnel None 3 minutes PACCU/ Records
evaluates the filled-up Officer
Request Form. STOD
1.3 DAR Personnel None 3 minutes PACCU/ Records
routes the evaluated Officer
filled-up request form to STOD
Regional Chief
Administrative Officer
(RCAO).
1.4 DAR Personnel None 2 Minutes Records Officer
receives and logs-in STOD
Request Form.
1.5 CAO evaluates, None 5 Minutes Chief
verifies, and retrieves Administrative
the requested data. Officer
STOD
1.5.1 If the request is None 30 Chief
for the information of minutes Administrative
an individual ARB, Officer
generates individual STOD
ARB information
1.5.2 If the request is
for group of ARBs,

219
 generates list and its
summary.
1.6 CAO prepares None 5 minutes Chief
Certification that Administrative
requested information Officer
was found or was not STOD
found in the database.
1.7 Signs None 2 minutes CAO/ ARD for
RCAO’s/ARD’s initial on Operations/
the Certification. PARPO I/ II
1.8 CAO fills-up the None 2 minutes Chief
findings portion of the Administrative
Request Form. Officer
STOD
1.9 CAO forwards the None 3 minutes Chief
Certification with Administrative
attachments (if Officer
necessary) to Regional STOD
Director (RD) for
approval.
1.10 DAR Personnel None 2 minutes RD/ PARPO II
receives and logs-in the
Certification.
1.11 RD reviews the None 5 minutes RD
Certification.
1.12 RD approves and None 2 minutes RD
signs the Certification.
1.13 RD logs-out and None 2 minutes RD
returns the approved
Certification.
None 2 minutes Chief
1.14 DAR Personnel
Administrative
receives the Approved Officer
Certification. STOD
1.15 DAR Personnel None 10 Chief
photocopies one (1) Minutes Administrative
copy of the updated Officer
Request Form and STOD
Certification for
safekeeping.
1.16 DAR Personnel None 3 Minutes Chief
logs-out and forwards Administrative
the updated request Officer
form and certification to STOD
PACU/STOD Staff.
1.17 DAR Personnel None 2 minutes PACCU/ Records
receives the updated Officer

220
 Request Form and STOD
Certification.
1.18 DAR Personnel None 2 minutes PACCU/ Records
logs-out and releases Officer
the Certification. STOD
2. Client receives None 3 minutes Client
the Certification.
3. Client fills-out 3. DAR Personnel None 2 minutes PACCU/ Records
Client Satisfaction receives the Officer
Measurement accomplished CSM STOD
(CSM) Form. Form.
End of
Transaction
TOTAL: None 1 hour
32
minutes

221
15. Processing of Application for Vacant Position
It is the judicious and objective process of assessing the merit and fitness of the applicants
for recruitment and promotion in accordance with the approved 2018 DAR Merit Selection
Plan and CSC 2017 Omnibus Rules on Appointments and other Human Resource
Actions (revised 2018). The DAR adheres to the observance of the Equal Employment
Opportunity Principle (EEOP) to be able to employ the right people who are essential to
the Agency's performance.
Office or Division: Personnel Section – STOD – DARRO
Classification: Simple
Type of
G2G - Government to Government, G2C - Government to Client
Transaction:
Who may avail: All interested and qualified applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Intent, specifying the position/item Applicant
number and place of assignment (2 copies)
2. Updated CSC Form 212 (duly subscribed Forms downloadable from CSC
& Sworn) with Work Experience Sheet (2 Website (www.csc.gov.ph) or at
copies) Personnel Section
3. IPCR for the last rating period Applicant
(2 photocopies)
4. Certificates of trainings attended (per MC Applicant
19-2019)
for 1st and 2nd level position
for Division Chiefs and
Executives/Managerial Positions
(2 photocopies)
5. Proof of awards and recognition received Applicant
(2 photocopies)
6. Scholastic Records (Transcript of Records,
Diploma, duly certified by the school (2 School last attended, CHED
photocopies)
7. Certificate of Eligibility (1 Authenticated- CSC/PRC
original copy and 1 photocopy)
FEES TO PROCES
PERSON
CLIENT STEPS AGENCY ACTIONS BE PAID SIN
RESPONSIBLE
G TIME
1. Client submits 1.1 Personnel Officer None 30 Chief
letter-intent with receives/ downloads the minutes Administrative
complete required application and checks Officer
documents the completeness of the Personnel
whether in email required documents Section/ STOD
or hard copy attached against the
addressed to the checklist.
Regional Director.

222
1.2. Personnel Officer None 20 Chief
evaluates the minutes Administrative
documents of applicant Officer
whether they conform Personnel
with the minimum Section/ STOD
requirement of the
position based on the
Qualification Standard,
and application of the
EEOP.
1.3 Personnel Officer None 20 Chief
prepares reply letter to minutes Administrative
notify/inform applicants Officer
of whether he/she was Personnel
Section/ STOD
qualified or not qualified.

1.4 RD approves and None 20 Head of Office

signs Letter/ Notification minutes RD
to applicants.

1.5 Personnel Officer None 15 Chief

forwards the approved minutes Administrative
letter / notification to Officer
Records Section for Personnel
Section/ STOD
mailing.
1.6 Records Officer None 5 minutes Chief
encodes to ODTS the Administrative
letter and sends Officer
notification to the Personnel
Section/ STOD
applicant.
Client fills-out the Client
Satisfaction
Measurement (CSM)
Form and DAR
Personnel records the
Client’s feedback.
TOTAL: None 1 hour &
50
minutes

223
 16. Provision of Data/Information to Clients
Data or information on the status of programs and projects implemented by the
Department of Agrarian Reform are provided to requesting clients for whatever
legal purpose they may serve.

Office or Division: Regional Planning Section - STOD

Classification: Simple
Type of G2C (Government to Client)
Transaction: G2G (Government to Government)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
If Walk-in Client:
a. Valid Identification Card (Original Any Government institution, Office of the
or photocopy for presentation to Requesting Client, School where the client
PACU/STO Staff (Records Officer) is currently enrolled
b. Request Letter (1 copy, original), Office of the requesting organization
and/or DAR-Regional/ Provincial Office,
c. Filled-up Client Request Form PACU/STO Staff (Records Officer)

If Thru Mail (Snail Mail or e-Mail, Courier):

a. Valid Identification Card of the Any Government institution, Office of the
requesting party (Scanned Image) Requesting Client, School where the client
b. Request Letter is currently enrolled
*Letter must clearly specify the data/information Office of the requesting organization,
needed, when it is needed, and the purpose for School where the client is currently
which the data will be used enrolled, or from the Client himself/herself

FEES TO BE PROCESSI PERSON

CLIENT STEPS AGENCY ACTIONS
PAID NG TIME RESPONSIBLE
A. IF WALK-IN
CLIENT
If Data requested is
not available in the
Regional Office
1. Presents ID Card 1.1 Receives and peruses None 15 Mins PACU/STO Staff
and Request the request letter and (Records Officer)
Letter to the identification card of
PACU/STO Staff the client. If it is in
(Records Officer) order, assesses if data
requested is available
in the Regional Office.
2. Receives 2.1 Informs the client that None 15 mins PACU/STO Staff
information from the data being (Records Officer)
PACU/STO Staff requested is not

224
 (Records Officer) available in Regional
that data Office. If data is
requested is not available in DAR,
available in the refers the client to
Regional Office concerned office. If
not, advises the client
on where and how he
can avail the data
needed.
Transaction Completed None 30
minutes

If Data requested is
Readily Available at
the DAR Regional
Office
1. Presents ID Card 1.1 Receives and peruses None 15 Mins PACU/STO Staff
and Request the request letter and (Records Officer)
Letter to the identification card of
PACU/STO Staff the client. If it is in
(Records Officer) order, assesses if data
requested is available
at DAR-Regional
Office.
2. Provides 2.1 Interviews client to get None 20 mins PACU/STO Staff
additional details contact details and (Records Officer)
to the PACU/STO details about the
Staff (Records requested data, and
Officer), finalizes assesses if data
arrangement on requested is readily
when and how available or is still to
data will be be processed/
claimed, and generated
receives client’s
portion of the
Client Request
Form
2.2 Informs the client on None 25 mins PACU/STO Staff
when the data will be (Records Officer)
available and finalizes
arrangements with the
client on when and
how the data will be
claimed

225
 2.3 Details of the
interview and
arrangements on when
and how the data will
be claimed by the
client are encoded in
the Client Request
Form

2.4 Prints copy of the

filled-out Client
Request
Form. Attaches the
Regional Office portion
in the request letter
and gives the Client’s
portion to the client.
3. Waits for 3.1 Undertakes None PACU/STO Staff
notification from completed staff work (Records Officer)
DAR on (CSW) to comply with
availability of data the request letter:
requested or for
the agreed
time/day of
release of data
requested
Retrieves data from the None 2 hours PACU/STO Staff
PACU/STO Staff (Records Officer)
(Records Officer) (e-copy
or hard copy), makes a
copy, and compiles all
data requested if request
involves multiple data
• Records appropriate None 15 mins PACU/STO Staff
updates in the Client (Records Officer)
request Form

3.2. Informs client that None 15 mins PACU/STO Staff

data requested is (Records Officer)
already available and
ready for release, if
requested document is
for pick up.
*Thru agreed mode, i.e.,
text, email, phone call
or messenger

226
 3.3 Waits for the client to None (Paused
claim data requested clock)

4.Receives data 4.1a Releases data to None 20 mins PACU/STO Staff

from DAR, client and records (Records Officer)
acknowledges release of data in the
receipt of data Client Request Form, if
requested and for pick up; or
fills-out Client *Transaction is
Request Form. deemed ended as soon
as the client has been
informed that the data
requested is available

OR
4.1b Sends requested None
data to client based on
agreed mode (email,
snail mail or courier)
*Transaction is
deemed ended as
soon as the data is
sent through email,
post office or courier.
**Allow additional half
day allowance for
going to post-office or
courier

Transaction Completed None 3 Hours

and 50
Mins
If Data requested is
available at Regional
Office but Still needs
to be processed
1. Presents ID Card 1.1 Receives and peruses None 15 Mins PACU/STO Staff
and Request the request letter and (Records Officer)
Letter to the identification card of
PACU/STO Staff the client. If it is in *The PACU/STO
(Records Officer) order, assesses if data Staff (Records
requested is available Officer) who first
at DAR-Regional received the
Office request shall be the
staff responsible
until the request is
fully complied with

227
2. Provides 2.1. Interviews client to None 20 mins PACU/STO Staff
additional details get contact details and (Records Officer)
to the PACU/STO details about the
Staff (Records requested data, and
Officer), finalizes assesses if data
arrangement on requested is readily
when and how available or is still to
data will be be
claimed, and processed/generated
receives client’s
portion of the
Client Request
Form
2.2 Informs the client on None 10 mins PACU/STO Staff
when the data will be (Records Officer)
available and finalizes
arrangements with the
client on when and
how the data will be
claimed

2.3 Details of the interview None

and arrangements on
when and how the
data will be claimed by
the client are encoded
in the Client Request
Form
2.4 Prints copy of the None 15 mins PACU/STO Staff
filled-out Client (Records Officer)
Request
Form. Attaches the
Regional Office portion
to the request letter
and gives the Client’s
portion to the client.
3.Waits for 3.1 Undertakes None PACU/STO Staff
notification from completed staff work (Records Officer)
DAR on (CSW) to comply with
availability of data the request letter:
requested or for
the agreed
time/day of
release of data
requested

228
 Requests concerned None 15 mins PACU/STO Staff
Technical Staff to (Records Officer)
generate the data
requested by client
Processes and generates None 2 days PACU/STO Staff
data requested by client (Records Officer)
and gives it to the staff-in-
charge of complying with
the client’s request.
Receives documents from None 20 mins PACU/STO Staff
Technical Staff and (Records Officer)
Compiles all data
requested (if multiple data
requirements)
• Prepares transmittal None 2 mins PACU/STO Staff
letter/memo, seeks (Records Officer)
clearance from
Regional Director for
release of data
requested

Signs transmittal None 20 mins RD

memo/letter and instructs
staff-in-charge to release
data requested
Records appropriate None 10 mins PACU/STO Staff
updates in the Client (Records Officer)
Request Form
3.2 Informs client that None 10 mins PACU/STO Staff
data requested is (Records Officer)
already available and
ready for release
3.3 Waits for the client to None (Paused
claim the data, if for clock)
pick-up
4. Receives data 4.1 Releases data to None 20 mins PACU/STO Staff
from DAR, client and records (Records Officer)
acknowledges release of data in the
receipt of data Client Request Form, if
requested and for pick up; or
fills-out Client
Satisfaction *Transaction is
Form. deemed ended as
soon as the client has
been informed that the
data requested is
available

229
 OR

4.2 Sends requested data None

to client based on
agreed mode (email,
snail mail or courier)
*Transaction is
deemed ended as
soon as the data is
sent through email,
post office or courier.
**Allow additional half
day allowance tor
going to post-office or
courier

Transaction Completed None 2 Days 2

Hours and
37 Mins
TOTAL:
Data is not Available at None 30
Regional Office Minutes
Data is Readily None 3 Hours
Available at Regional and 50
Office Minutes
Data is at Regional None 2 Days, 2
Office But Still Needs to Hours and
be Processed 37
Minutes

B. IF THRU E-
MAIL/SNAIL MAIL or
COURIER
If Data requested is
not available at
Regional Office
1.a Sends request 1.1a Receives and prints None 20 minutes PACU/STO Staff
email to Regional request e-mail, and (Records Officer)
Office forwards it to the STO *Cut-off
thru respective Staff (Planning Officer time is
regional office IV/III) 12:00
email address Noon. Mail
s received
after the
OR cut-off time

230
 (with attached shall be
image of valid ID of considered
requesting party) as received
on the
OR following
working
day.
1.b Sends request 1.1b Receives request None PACU/STO Staff
letter to letter, records receipt (Records Officer)
Regional Office of documents in
address Regional Office
receiving logbook,
and forwards
document to Planning
Section
1.2 Receives request None 15 mins PACU/STO Staff
letter from Planning (Records Officer)
Section in-charge of
emails and assesses
whether data
requested is available
or not available at
Regional Office, and
whether it is readily
available or is still to
be generated, if
available in Regional
Office.

2. Receives 2.1 Informs the client that None 1 Hour PACU/STO Staff
information from the data being (Records Officer)
Planning Section requested is not
that data available in Regional
requested is not Office. If data is
available in DAR available in other
divisions, refers the
client to concerned
office.

- Prepares and send

communication to the
client regarding non-
availability of the data
and if possible advises
client on where and
how the data can be
availed

231
 Transaction Completed None 1 Hour and
35
Minutes

If Data requested is
available in DAR –
Readily Available at
DAR-Regional
Office
1. Sends request 1.1a Receives and prints None 20 minutes PACU/STO Staff
email to Regional request e-mail, and (Records Officer)
Office thru forwards it to the *Cut-off
respective Planning Section time is
regional office 12:00
email address Noon. Mail
s received
OR after the
cut-off time
OR shall be
considered
as received
on the
following
working
day.
1.b Sends request 1.1b Receives request None PACU/STO Staff
letter to Regional letter, records receipt (Records Officer)
Office address of documents in
Regional Office
receiving logbook, and
forwards document to
Planning Section
1.2 Receives request None 15 mins PACU/STO Staff
letter from Planning (Records Officer)
Section in-charge of
emails and assesses
whether data
requested is available
or not available at
Planning Section, and
whether it is readily
available or is still to
be generated, if
available in Planning
Section.

232
2. Provides 2.1Communicates with None 2 hours PACU/STO Staff
additional details the client to: (Records Officer)
to the Planning - acknowledge receipt
Section, finalizes of his/her request;
arrangement on - get details on data
when and how being requested, if
data will be needed; and
claimed - firm up contact
details, and
arrangements on when
the data will be
available and how it
will be claimed
2.2 Encodes client’s None 20 mins PACU/STO Staff
contact information, (Records Officer)
details about the data
requested and agreed
arrangement on when
the data requested will
be available and how it
will be claimed in the
Client Request Form.
Prints copy of filled-out
Client Request Form
and attaches it to the
request letter

3. Waits for 3.1 Undertakes None PACU/STO Staff

notification from completed staff work (Records Officer)
DAR on (CSW) to comply with
availability of data the request letter:
requested or
agreed date of
release of data
• Retrieves data from None 2 hours PACU/STO Staff
the Officer of the Day’s (Records Officer)
Kit (e-copy or hard
copy), makes a copy,
and compiles all data
requested if request
involves multiple data

Records appropriate None 15 mins PACU/STO Staff

updates in the PS-CDR (Records Officer)
Form.

233
 3.2 Informs client that None 15 mins PACU/STO Staff
data requested is (Records Officer)
already available and
ready for release
* thru agreed mode, i.e.,
text, email, call, phone
call or messenger
3.3 Waits for the client to None (Paused
claim data requested clock)
4. Receives/claims 4.1. Releases data to None 30 mins PACU/STO Staff
requested data client and records (Records Officer)
from DAR, and release of data in the
fills-out Client Client Request Form, if
Satisfaction for pick up, or
Form.
4.2 Sends requested data None
to client based on
agreed mode (email,
mail or courier)
*Transaction is deemed
ended as soon as the
client is informed that
the requested data is
available, if data is for
pick up, or if data is
already sent through
email, courier, or
courier
Transaction Completed None 5 Hours
and 55
Mins
If Data requested is None
available in DAR –
Still needs to be
processed
1.a Sends request 1.1a Receives and prints None 20 minutes PACU/STO Staff
email to Regional/ request e-mail, and (Records Officer)
Provincial Office forwards it to the *Cut-off
thru respective Planning Section time is
regional office 12:00
email address Noon. Mail
OR s received
after the
OR cut-off time
shall be
considered
as received

234
 on the
following
working
day.
1.b Sends request 1.1b Receives request None PACU/STO Staff
letter to Regional letter, records receipt (Records Officer)
Office address of documents in
Regional Office
receiving logbook, and
forwards document to
Planning Section
1.2 Receives request None 15 mins PACU/STO Staff
letter from STO Staff (Records Officer)
(Records Officer) and
assesses whether data
requested is available
or not available in
DAR, and whether it is
readily available or is
still to be generated, if
available in DAR.
2. Waits for 2.1 Undertakes
notification from completed staff work
DAR on availability (CSW) to comply with
of data requested or the request letter:
agreed date of
release of data
Processes and generates None 2 days PACU/STO Staff
data requested by client (Records Officer)
and gives it to the staff-in-
charge of complying with
the client’s request.
Prepares transmittal None 30 mins PACU/STO Staff
letter/memo, seeks (Records Officer)
clearance from Regional
Director for release of
data requested
Signs transmittal None 30 mins Regional Director
memo/letter and instructs
staff-in-charge to release
data requested
Records appropriate None 15 mins PACU/STO Staff
updates in the Client (Records Officer)
Request Form
2.2 Informs client that None 15 mins PACU/STO Staff
data requested is (Records Officer)

235
 already available and
ready for release
2.3 Waits for the client to None (Paused PACU/STO Staff
claim the data, if for clock) (Records Officer)
pick-up
3. Receives/claims 3.1.a Releases data to None 2 Hours STO Staff (Records
requested data client and records and 30 Officer)
from DAR, and release of data in the Mins
fills-out Client Client Request Form,
Satisfaction if for pick up, or
Form.
3.1.b Sends requested None
data to client based on
agreed mode (email,
mail or courier)
*Transaction is
deemed ended as
soon as the client is
informed that the
requested data is
available, if data is for
pick up, or if data is
already sent through
email, courier, or
courier
Transaction Completed None 2 Days 4
Hours and
35 Mins
TOTAL:
Data is not Available at None 1 Hour and
Regional gOffice 35 Mins
Data is Readily None 5 Hours
Available at Regional and 55
Office Mins
Data is Available at None 2 Days 4
Regional Office but Still Hours and
Needs to be Processed 35 Mins

236
17. Issuance of Certification on Motion for Reconsideration/ Appeal
filed on Agrarian Reform Implementation (ALI) Case/s
This certification is requested by the parties to the case to ascertain whether the order or
the decision has a Motion for Reconsideration on file.
Office or STOD – DAR Regional Officer (DARRO)
Division:
Classification: Simple
Type of G2C - Government to Citizen; G2G – Government to Government
Transaction:
Who may avail: Parties to the Case and other interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Company, any Government Issued, or Applicant/ Requesting Person
any acceptable Identification (ID) Card.
(Example: Philippine Identification System
(PhilSys), Land Transportation Office (LTO),
Social Security System (SSS), Local
Government Units (LGUs), PhilPost,
COMELEC, etc.)
Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
Letter-Request Interested Party
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client requests 1. Records None 5 minutes Chief
for issuance of Officer/Records Administrative
Certification on Custodian attends to Officer
Motion for client to determine Records Unit
Reconsideration needs and endorses to
(CMR). responsible person.
2. Client presents 2.1 Records None 5 minutes Chief
valid IDs, SPA (if Officer/Records Administrative
Representative), Custodian prepares Officer
and Letter- and presents Request Records Unit
Request. Slip for Order of
Payment.
2.2 Records None 2 minutes Chief
Officer/Records Administrative
Custodian issues Officer
Official Order of Records Unit
Payment.
3. Client pays None 2 minutes Chief
required Fees to Administrative
Cashiering Unit. Officer
Records Unit

237
 3.1 DAR Personnel P60.00/ 3 minutes Cashier
issues Official Receipt. Certificatio Cashiering Unit
n
*free of
charge –
for farmers
and ARBs
3.3 Records Officer None 5 minutes Chief
prepares CMR and CAO Administrative
issues CMR. Officer
Records Unit
4. Client receives 4. Records None 1 minute Chief
copy of CMR. Officer/Records Administrative
Custodian asks Client to Officer
sign in the logbook. Records Unit
5. Client fills-out 5. Records None 2 minutes Chief
Client Satisfaction Officer/Records Administrative
Measurement Custodian places CSM Officer
(CSM) Form. Form in the box. Records Unit
TOTAL:
Parties/Not-Parties to P60.00* 25
the Case (MC. 02 minutes
Series of
2022)
Farmers and ARBs Free** 13
minutes

*- Memorandum Circular No. 2, Series of 2022

**- Memorandum Circular No. 246, Series of 2017

238
OnIine Issuance of Certification on Motion for Reconsideration/Appeal
filed on Agrarian Reform Implementation (ALI) Case/s
This certification is requested by the parties to the case to ascertain whether the order
or the decision has a Motion for Reconsideration on file.
Office or Division: DAR Regional Office – Records Unit
Classification: Simple
Type of G2C - Government to Citizen; G2G - Government to Government
Transaction:
Who may avail: Parties to the Case and other interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Company, any Government Issued, or Applicant/Requesting Person
any acceptable Identification (ID) Card.
(Example: Philippine Identification System
(PhilSys), Land Transportation Office
(LTO), Social Security System (SSS), Local
Government Units (LGUs), PhilPost,
COMELEC, etc.)
2. Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
3. Letter-Request with contact details or Interested Party
numbers
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client requests 1. Records None 5 minutes Chief
for issuance of Officer/Records Administrative
Certification on Custodian attends to Officer
Motion for client to determine Records Unit
Reconsideration needs and endorses to
(CMR). responsible person.
2. Client presents 2.1 Records None 5 minutes Chief
valid IDs, SPA (if Officer/Records Administrative
Custodian prepares and Officer
Representative),
presents Request Slip Records Unit
and Letter-
Request. for Order of Payment.

2.2 Records None 2 minutes Chief

Officer/Records Administrative
Custodian issues Officer
Official Order of Records Unit
Payment.
3. Client pays None 2 minutes Chief
required Fees Administrative
to Cashiering Officer
Unit. Records Unit

239
 3.1 DAR Personnel P60.00/ 3 minutes Cashier
issues Official Receipt. Certificatio Cashiering Unit
n
*free of
charge –
for farmers
and ARBs
3.3 Records Officer None 5 minutes Chief
prepares CMR and CAO Administrative
issues CMR. Officer
Records Unit
4. Client 4. Records None 1 minute Chief
receives copy Officer/Records Administrative
of CMR. Custodian asks Client to Officer
sign in the logbook. Records Unit

5. Client fills-out 5. Records None 2 minutes Chief

Client Satisfaction Officer/Records Administrative
Measurement Custodian places CSM Officer
(CSM) Form. Form in the box. Records Unit
TOTAL:
Parties/Not-Parties P60.00* 25
to the Case (MC. 02 minutes
Series of
2022)
Farmers and ARBs Free** 13
minutes
*- Memorandum Circular No. 2, Series of 2022
**- Memorandum Circular No. 246, Series of 2017

240
18. Issuance of Certified True Copies (CTC) of DAR Issuances
This Certified True Copy is requested by clients to support their legal, administrative, and
financial obligations or requirements.
Office or Division: STOD-DARRO
Classification: Simple
Type of Government to Government; Government to Citizen
Transaction:
Who may avail: DAR Personnel and Publics
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client requests 1.1 DAR Personnel None 5 Chief
for CTC of DAR attends to the client to minutes Administrative
Issuance/s. determine needs and Officer
endorses to responsible STOD
person.
1.2 DAR Personnel None 2 Chief
checks for the minutes Administrative
availability of the DAR Officer
issuance. STOD
1.3 DAR Personnel None 5 Chief
issues and presents minutes Administrative
Request Slip for Order Officer
of Payment. STOD
1.4 DAR Personnel None 2 Chief Accountant
issues Official Order of minutes STOD
Payment.
2. Client pays the 2.1 Pays to the None 2 Chief
required fees to the Cashiering. minutes Administrative
Cashiering. Officer
STOD
2.2 DAR Personnel P60.00/ 3 Head Cashier
issues Official Receipt. document - minutes STOD
CTC;
P12.00/pa
ge – xerox
copy;
free of
charge –
for farmers
and ARBs.
2.3 DAR Personnel None 5 Chief
prepares and issues minutes Administrative
Officer

241
 CTC of DAR STOD
Issuance.
3. Client receives 3. DAR Personnel asks None 1 minute Chief
the CTC of the the Client to sign in Administrative
DAR Issuance. the logbook. Officer
STOD
4. Client fills-out 4. DAR Personnel None 2 Chief
the Client places the minutes Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. STOD
(CSM) Form.

TOTAL:
Publics
Php60.00/ 27
document minutes
* -CTC:
Php12.00/
page*-
plain
(MC. 02
Series of
2022)
Farmer and ARB Free of 10
charge** minutes
DAR Personnel Free of 10
charge minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates of
Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

242
Online Issuance of Certified True Copies (CTC) of DAR Issuances
This Certified True Copy is requested by clients to support their legal, administrative, and
financial obligations or requirements

Office or Division: STOD-DARRO

Classification: Simple
Type of Government to Government; Government to Citizen
Transaction:
Who may avail: DAR Personnel and Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client requests 1.1 DAR Personnel None 5 Chief
for CTC of DAR assesses and endorses minutes Administrative
Issuances thru E- to responsible person. Officer
mail and DAR STOD
Facebook/
Messenger
([email protected].
ph and
rmd.secretariat
@dar.gov.ph).
1.2 DAR Personnel None 2 Chief
checks for the minutes Administrative
availability of the DAR Officer
issuance. STOD
1.3 DAR Personnel None 5 Chief
issues and presents minutes Administrative
Request Slip for Order Officer
of Payment. STOD
1.4 DAR Personnel None 2 Chief Accountant
issues Official Order of minutes STOD
Payment.
2. Client pays 2.1 Pays to Cashiering None 2 Chief
required fees via Unit. minutes Administrative
online payment Officer
(thru Land Bank of STOD
the Philippines
[LBP]) and cost of
courier service.
2.2 DAR Personnel P60.00/ 3 Head Cashier
issues Official Receipt. minutes STOD
document -
CTC;

243
 P12.00/
page -
xerox
copy;
*free of
charge –
for farmers
and ARBs
2.3 DAR Personnel None 1 day Chief
prepares and sends the Administrative
CTC of DAR Issuance Officer
via courier service. STOD
3. Client receives 3.1 DAR Personnel None 1 minute Chief
the CTC of the emails the Client Administrative
DAR Issuance Satisfaction Form (CSF) Officer
from the courier to the client. STOD
service.
4. Client fills-out 4.1 DAR Personnel None 2 Chief
the Client places the minutes Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. STOD
(CSM) Form.

TOTAL:
Publics: Php 60/ 1 day
document and 22
*- minutes
CTC: Php12/
page*-
xerox
copy
(MC. 02
S.2022)
Farmer and ARB: Free of1 day
charge*
and 10
minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates
of Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

244
19. Issuance of Certified True Copies (CTC) of Orders/ Documents
This Certified True Copy of order or decision is requested by parties to the case and other
interested parties as their reference in whatever legal purpose this may serve.
Office or Support to Operations Division/ Legal Division – DARRO
Division:
Classification: Simple
Type of Government to Client/Government to Government
Transaction:
Who may avail: Parties to the Case/Interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Company, any Government Issued, or Applicant/Requesting Person
any acceptable Identification (ID) Card.
(Example: Philippine Identification System
(PhilSys), Land Transportation Office (LTO),
Social Security System (SSS), Local
Government Units (LGUs), PhilPost,
COMELEC, etc.)
Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
Letter-Request Interested Party
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client requests 1.1 1. DAR Personnel None 5 minutes Chief
for Certified True attends to client to Administrative
Copy (CTC) of determine needs and Officer
Order/Documents. endorses to responsible STOD
person.
2. Client presents 2.1 DAR Personnel None 5 minutes Chief
valid IDs, SPA (if provides Request Form Administrative
representative), to the client and then Officer
and Letter- presents to BALA/Legal STOD
Request. Division (LD).
2.2 DAR Personnel None 2 minutes Chief
evaluates and approves Administrative
the request. Officer
STOD
2.3 DAR Personnel Non 5 minutes Chief
prepares and presents e Administrative
Request Slip (RS) for Officer
Order of Payment. STOD
2.4 DAR Personnel None 2 minutes Chief
issues Official Order of Accountant
Payment. Accounting Unit

245
 3. Client 3.1 Pays the required Non 2 Chief
pays the fees to the Cashiering e mi Administrative
required Unit. nut Officer
fees to the es STOD
Cashiering
Unit.
3.2 DAR Personnel P60.00/ 3 Chief
issues the Official document - mi Administrative
Receipt. CTC; nut Officer
P12.00/ es STOD
page -
xerox
copy;
*free of
charge –
for farmers
and ARBs.
3.3 DAR Personnel None 5 minutes Chief
prepares and issues Administrative
copy of CTC. Officer
STOD
4. Client 4. DAR Personnel None 1 minute Chief
receives the asks the client to Administrative
copy of CTC of sign in the logbook. Officer
Order/Documen STOD
t.
5. The Client fills- 5. DAR Personnel None 2 minutes Chief
out the Client places the Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. STOD
(CSM) Form.

TOTAL:
CTC for Party/Not- Php60.00/ 32
Party to the Case document minutes
(M.C. 02
Series of
2022)
for Party/Not-Party to Php12.00/ 32
the Case page - minutes
Xerox
Copy
(MC. 02
Series of
2022)

246
 Farmer and ARBs Free of 20
charge** minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates of
Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

247
Online Issuance of Certified True Copies (CTC) of Orders/ Documents
This Certified True Copy of order or decision is requested by parties to the case and other
interested parties as their reference in whatever legal purpose this may serve
Office or Division: Support to Operations Division/ Legal Division – DARRO
Classification: Simple
Type of Government to Client
Transaction:
Who may avail: Parties to the Case/Interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Company, any Government Issued, or Applicant/Requesting Person
any acceptable Identification (ID) Card.
(Example: Philippine Identification System
(PhilSys), Land Transportation Office (LTO),
Social Security System (SSS), Local
Government Units (LGUs), PhilPost,
COMELEC, etc.)
Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
Letter-Request with contact details or Interested Party
numbers
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client requests 1.1 DAR Personnel None 5 Chief
for CTC of Order/ assesses the request minutes Administrative
Documents thru E- and endorses to Officer
mail and DAR responsible person. STOD
Facebook He/she contacts or calls
Messenger and the Requesting Party if
sends a selfie requirements are
holding his/her incomplete.
valid ID and
application Form, 1.2 DAR Personnel None 5 Chief
SPA (if presents the request to minutes Administrative
Representative), BALA/Legal Division for Officer
and Letter- approval. STOD
Request.

([email protected]
and
rmd.secretariat.@d
ar.gov.ph)

248
 1.3 DAR Personnel in None 5 Chief
BALA/Legal Division minutes Administrative
evaluates and approves Officer
the request. STOD

1.4 DAR Personnel None 2 Chief

presents Request Slip minutes Administrative
(RS) to Accounting Officer
Division/Unit for STOD
issuance of Order of
Payment.
1.5 DAR Personnel None 2 Chief
prepares and issues minutes Administrative
Official Order of Officer
Payment, and provides
copy to Records
Division/Unit.
2. Client pays 2.1 DAR Personnel None 2 Chief
the required emails copy of Order of minutes Accountant
Fees via online Payment to requesting Accounting Unit
payment (thru party.
Land Bank of
the Philippines
[LBP]) and cost
of courier
service.
He/she emails
proof of
payment to
Records
Division/Unit.
2.2 DAR Personnel P60/page - 3 Chief
issues Official Receipt minutes Administrative
and provides one (1) CTC; Officer
copy to Records P12/page - STOD
Division/Section. plain copy;
free of
charge –
for farmers
and ARBs.
3.3 DAR Personnel None 1 day Chief
prepares and sends Administrative
copy of CTC via Courier Officer
Service.
STOD

249
 3. Client 3.1 DAR Personnel None 1 minute Chief
receives copy of emails the Client Administrative
CTC from Satisfaction Form (CSF) Officer
Courier Service, to the Client.
or downloads STOD
digitized format
of approved/
disapproved
application.
4. Client fills-out 4.1 DAR Personnel None 2 Chief
the Client prints and places the minutes Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. STOD
(CSM) Form and
emails back to
Records Division
the picture of CSM
Form.
TOTAL:
CTC for Party/Not- P60/doc*; 1 day
Party to the Case and 32
P12 minutes
/page* -
xerox
copy
(MC. 02
Series of
2022)
Farmer and ARBs Free of
1 day
charge**
and 20
minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates of
Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

250
20. Issuance of Official Receipt for Payment of Bidding Documents
(based on validated deposit slip sent by the bidder)

Under Republic Act (R.A.) No. 9184, bidders may be required to pay for bidding
documents to compensate for the expenses incurred in their preparation and
development. The Bids and Awards Committee (BAC) shall provide the bidding
documents to prospective bidders upon payment of the corresponding costs to the
collecting/disbursing officer of the procuring entity involved.

Office or Division: STOD – DARRO

Classification: Simple
Type of Government to Business
Transaction:
Who may avail: All Prospective Bidders and Interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of payment form. Bids and Awards Committee and/or
Accounting Section.
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. The client 1. Bids and Awards None 3 Minutes BAC Secretariat
requests for Committee (BAC) Chief
Issuance of Official Secretariat Staff submits Administrative
Receipt from the to the Cashiering Unit Officer
Cashier the copy of the validated General Services
deposit slip and filled-up Division/Unit
order of payment form
paid by the Bidder.
2. Issuance of 2. Cashier issues an None 3 Minutes Chief
Official Receipt Official Receipt based Administrative
on the validated deposit Officer
slip, order of payment, General Services
and bid documents. Division/Unit

(*Original Official
Deposit will be
submitted by the BAC
Sec during the Pre-
Bid Conference)
3. The client 3. Cashier reviews the None 2 Minutes Chief
receives official accomplished CSM Administrative
receipt and fills out Form Officer
Client Satisfaction General Services
Measurement Division/Unit
(CSM) Form
TOTAL: None 8 Minutes

251
REGIONAL OFFICE
INTERNAL SERVICES

252
1. Provision of ICT Services (Service Desk)
This procedure lays down the process of how Information and Communication
Technology (ICT) resources including hardware, software and application are maintained,
repaired and managed to ensure of an effective, efficient services to employees for
continuous smooth operation in the workplace.
Office or STOD-DARRO
Division:
Classification: Simple
Type of Government to Government (G2G)
Transaction:
Who may avail: All DARRO Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Filled-out Provision of ICT Services Form STOD
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client fills-out 1.1 Computer None 5 CAO
Provision of ICT Programmer II receives minutes STOD
Services Form for and records in the
Troubleshooting/ logbook or Online Form
Repair of Device all information from the
or other ICT- Provision of ICT
related devices. Services Form.

1.2 Computer None 10 CAO

Programmer II conducts minutes STOD
troubleshooting
activities.

1.3 Computer None Easy: 10 CAO

Programmer II conducts minutes STOD
resolution/ maintenance
activities. Moderate
: 1 hour

Difficult:
1 day

Preventiv
e
Maintena
nce: 4
Hours

253
1.3.1 If resolved, 10 CAO
Computer minutes STOD
Programmer II returns
the device to the
Client, or updates the
Client of the resolution
with the accomplished
Provision of ICT
Services Form.
1.3.2 If the hardware None CAO
component is beyond STOD
repair and under
warranty, Computer
Programmer II
endorses the device to
the Supply Officer with
the Provision of ICT
Services Form to avail
warranty procedures.
Provides copy of the
accomplished Provision
of ICT Services Form
to the personnel
concerned for
information and
reference.

1.3.3 If the hardware None CAO

component is beyond STOD
repair and not under
warranty, Computer
Programmer II returns
the device to the client
with the accomplished
Provision of ICT
Services Form as
support in availing of
service center repair or
replacement of
defective component.

1.3.4 If the issue is None CAO

about application or STOD
software in which the
problem is beyond
resolution, Computer

254
 Programmer II
endorses/elevates the
issue to the concerned
Office.
2. Fills-out Client None 2 Client
Satisfaction minutes
Measurement
(CSM) Form.
TOTAL: None For
resolved
ICT
Services
:
Easy: 35
minutes

Moderat
e: 1 hour
25
minutes

Difficult:
1 day 25
minutes

For
preventi
ve
mainten
ance: 4
hours
and 15
minutes

255
 2. Issuance of Personal Records
Processes to be observed in the request and issuance of personnel records (Service
Record, Certifications and available Leave Balances).
The Personnel Division is the repository of personnel records and must be readily
available at any time, provided there is a valid request and is not classified as confidential.
Office or Personnel Section/ STOD-DAR Regional Office (DARRO)
Division:
Classification: Simple
Type of Government to Government (G2G)
Transaction:
Who may avail: DARRO Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request form Personnel Division/ STOD
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client submits 1.1 Administrative Aide None 2 Chief
the filled-up IV/ VI receives the minutes Administrative
Request Form. submitted filled-up Officer
Request Form. Personnel
Section/ STOD
1.2 Administrative Aide None 3 Chief
IV/ VI evaluates request minutes Administrative
and forwards to Officer
concerned section. Personnel
Section/ STOD
1.3 Administrative None 10 Chief
Officer II verifies, and minutes Administrative
reviews employee Officer
records and prepares Personnel
requested document. Section/ STOD
1.4 Chief Administrative None 10 Chief
Officer reviews and minutes Administrative
signs by authorized Officer
officer. Personnel
Section/ STOD
2. Client receives 2. Administrative None 5 Chief
copy of the Assistant III releases minutes Administrative
requested record. approved record to the Officer
concerned personnel Personnel
and records in the Section/ STOD
logbook.

256
Client answers the
Client Satisfaction
Measurement (CSM)
Form and DAR
Personnel records the
Client’s feedback.
TOTAL: None 30
minutes

257
3. Processing of Application for Leave of Absence
Prescribed documentary requirements and step-by-step processes in the application and
approval/disapproval of leave of absence of officials and employees of DAR. However,
where the application for leave of absence, including terminal leave, is not acted upon by
the head of agency or his duly authorized representative within five working days after
receipt thereof, the application for leave of absence shall be deemed approved.
Office or Personnel Section/ STOD-DARRO
Division:
Classification: Simple
Type of Government to DAR Personnel
Transaction:
Who may avail: DAR Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2. Application for leave of absence two (2) Personnel Division for the form/
original copies: www.csc.gov.ph
Types of Leave:
1.a. Sick Leave of absence: Attending Physician
- Medical Certificate for more than 5 days
- Office Clearance for 30 days or more Personnel Division for the form/
1.b. Vacation/Mandatory Leave www.csc.gov.ph
- Office Clearance for 30 days or more
1.b.1 - Additional requirements for
travel abroad:
- Letter request at least 15 days prior to Employee concern
the scheduled date of departure
- Office Clearance Personnel Division/ STOD/
- Certification from the Head of Office www.csc.gov.ph
that will not in any way affect the work Head of Office
performance of the Office
- Written justification if the request did Employee Concern
not comply with the aforementioned 15
working days lead time
- Photocopy of the round-trip Employee Concern
ticket
1.c Solo Parent Leave Employee Concern
- Photocopy of the latest Solo
Parent ID issued by DSWD
1.d Maternity Leave (105 days) Attending Physician
- Medical Certificate Personnel Division/www/csc.gov.ph
- Office Clearance
1.e Paternity Leave Attending Physician
- Medical Certificate
1.f Rehabilitation Leave
- Police Incident Report Attending Physician
- Medical Certificate

258
 1.g VAWC, any of the following
- Barangay Protection Order; Barangay Captain/Municipal Trial Court in
- Temporary/Permanent the absence of Brgy. Captain and MTC,
Protection Order obtained from the Punong Barangay/Kagawad or
Court; Prosecutor or Clerk of Court
- If the Protection Order is not
issued either by the barangay or Court, a
certification issued by the Punong
Barangay/Kagawad or Prosecutor or
Clerk of Court indicating that an
application for BPO, TPO, or PPO has
been filed with their office shall suffice to
support the ten-day leave application.
1.h - Adoption Leave Proper court authorities
- Authenticated copies of the
Decree of Adoption issued by the proper
court National/local issuances
1.i Calamity leave (5 days)
- Declaration of state of LGU/IATF order/resolution
calamity
1.j Quarantine leave (14 days)
- Result of RTPCR/antigen
- Barangay certification (either
close contact etc)
- Office memorandum signed by
the head of office
- Certification of protocol
committee

Note: Study leave and terminal leave

Application has a different process
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1.Submit the 1.1 Administrative Staff None 10 minutes Chief
application for receives and encodes in Administrative
leave of absence the Official Document Officer
duly Tracking System Personnel
recommended (ODTS) and forwards to Section/ STOD
and signed by the the Administrative
immediate Staff/Officer
supervisor with
the required
supporting
documents and
office clearance
(for 1 month or

259
more but not to
exceed one year)
1.2 Administrative None 10 minutes Chief
Assistant III evaluates Administrative
the application for leave Officer
of absence as to the Personnel
completeness of Section/ STOD
information
1.3 Administrative Officer None 10 minutes Chief
(AO) II records the type Administrative
of leave of absence and Officer
the number of days Personnel
Section/ STOD
applied for in the leave
card index or the
automated leave
carding system and fills
up available leave
balances in the
application for leave
form and indicates
whether with or without
pay and affixes initial
1.4 CAO evaluates and None 3 minutes Regional Director
signs the certificate of Administrative
available leave balances Service/ STOD
portion of the application
form.
1.6 Administrative None 10 minutes Chief
Assistant III records in Administrative
the ODTS and forwards Office
the application for leave Personnel
Section/ STOD
absence to the Office of
the Director/FMAO for
approval/disapproval
1.7 Approves the None 4 hours Regional Director
application for leave of Administrative
absence Service/ STOD
1.8 Administrative Staff None 3 minutes Chief
provides a copy to the Administrative
concerned personnel of Officer
the Personnel
Section/ STOD
approved/disapproved
application for leave of
absence
1.9 Administrative Staff None 5 minutes Chief
files approved Administrative
application for leave of Officer

260
 absence in the 202 file Personnel
of the concerned Section/ STOD
personnel

The client fills out Client

Satisfaction
Measurement (CSM)
Form
TOTAL: None 4 hours 58
minutes

261
4. Processing of First Salary on Original Appointment, Promotional,
Appointment, Reappointment, Reemployment, and Last Payment
Documentary requirements and step-by-step processes for the payment of first and last
salaries of DAR officials and employees per approved appointment, certificate of
assumption to duty & funds availability as authorized by the Department of Budget and
Management.
Office or Personnel Section/ STOD-DARRO
Division:
Classification: Simple
Type of G2G
Transaction:
Who may avail: Central Office Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. FIRST SALARY
1. Certified copy of the duly approved -Personnel Division/Section
appointment by the appointing
authority -Personnel Division/Section
2. Certified copy of the certificate of
assumption to duty -Personnel Division/Section
3. Certified copy of the oath of office -www.csc.gov.ph/Personnel
4. Attested copy of the Statement of Division/Section for the form
Assets, Liabilities, and Net worth
(SALN) as of date of assumption to -Personnel Division/Section,
duty Records Division or through Office 365
5. Duly signed finger scan report/daily Account for SOs, Personnel
time record with attached Special Division/Section for TOs and OBs and
Order (SO), Travel Order (TO), CAs from visited office/agency
Official Business (OB)/Permission
Slip with Certificate of Appearance -BIR Office
(CA) (if applicable) -Phil-health Office
6. Tax Identification Number -Pag-IBIG Office
7. Phil-health Identification Number
8. Pag-IBIG Member’s Identification -LBP with Endorsement from the
Number Personnel Division/Section
9. LBP Payroll Account Number

Additional Requirements for -Former office

transferees and reappointment -Former office
10. GSIS Business Partner (BP) Number
11. Copy of authority to transfer -Former office

262
 12. Certificate of last salary received from
former office certified by the Chief
Accountant and verified by the COA -Former office
Resident Auditor -Former office
13. Approved office clearance -Former office
14. Updated Service Record -Former office
15. Certificate of available leave credits
16. BIR W2 or Income Tax Return (ITR)
(as of the last day of service from -GSD/GSS
former office)
17. Certificate of Service Vehicle – for 3rd
level officials of Regional and -Personnel Division/Section
Provincial Offices
Pag-IBIG & P-health forms for
updating/consolidation of members'
records
B. LAST SALARY
1. Duly signed finger scan report/daily -Personnel Division/Section or through
time record with attached Special Office 365 Account for SOs, Personnel
Order (SO), Travel Order (TO), Division for TOs and OBs and CAs from
Official Business (OB)/Permission visited office/agency
Slip with Certificate of Appearance
(CA) (if applicable)
2. Approved office clearance -Personnel Division/Section
3. Attested copy of the Statement of -Records Division/Section
Assets, Liabilities, and Net worth
(SALN) as of date of last day of duty
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
FIRST SALARY
1. 1. Submit to the 1.1 Administrative Aide None 20 minutes Chief
Personnel IV/VI/Personnel Officer Administrative
Division/Section receives documents, Officer
the complete encodes to the Official Personnel
documentary Document Tracking Section/ STOD
requirements System (ODTS), and
forwards to the Payroll
Officer
1.2 Administrative None 1 Hour & Chief
Officer (AO) 30 Minutes Administrative
IV/Personnel Officer Officer
evaluates the submitted Personnel
documentary Section/ STOD
requirements as to
completeness and
encodes the personal

263
 information provided
through the PDS in the
payroll system database

1.3 AO IV/Personnel None 20 minutes Chief

Officer prepares the Administrative
Disbursement Voucher Officer
(DV) and Obligation Personnel
Request and Status Section/ STOD
(ORS) for claims with
complete documentary
requirements and
affixes initials

1.4 AO IV/Personnel None 5 minutes Chief

Officer forwards the Administrative
claim to the CAO for Officer
final evaluation and Personnel
affixes initials Section/ STOD

1.5 Reviews the claim None 20 minutes Chief

for salary and Administrative
allowances for final Officer
approval and initials the Personnel
DV and ORS. Section/ STOD

-counter check 1.6 Admin Aide None 20 minutes Chief

with GMO No. 3 IV/VI/Personnel Officer Administrative
(signing authority) updates the status of Officer
the claim in the ODTS Personnel
and forwards it to the Section/ STOD
Office of the Director for
ARCDS/ARDA/PCAO
for signature/approval of
Box A for both DV &
ORS

END OF TRANSACTION
TOTAL: None 2 Hours
55
minutes

264
 LAST SALARY
1. Submit 1.1 Admin Aide None 5 minutes Chief
complete IV/VI/Personnel Officer Administrative
documentary receives documentary Officer
requirements requirements Personnel
(retirement, (retirement, resignation, Section/ STOD
resignation, transfer)
transfer)

1.2 Admin Aide None 15 minutes Chief

IV/VI/Personnel Officer Administrative
encodes the documents Officer
to the ODTS and Personnel
forwards it to the Payroll Section/ STOD
Officer

1.3 Admin Officer IV/ None 1 hour and Chief

Personnel Officer 30 minutes Administrative
evaluates the submitted Officer
documentary Personnel
requirements as to Section/ STOD
completeness and
updates the personal
information provided
through the PDS in the
payroll system database

1.4 AO IV/Personnel None 20 minutes Chief

Officer Prepares the Administrative
Disbursement Voucher Officer
(DV) and Obligation Personnel
Request and Status Section/ STOD
(ORS) for claims with
complete documentary
requirements and
affixes initials
1.5 AO IV/Personnel None 5 minutes Chief
Officer forwards the Administrative
claim to the CAO for Officer
Personnel
Section/ STOD

265
 final evaluation and
initials

1.6 CAO reviews the 20 minutes Chief

claim for salary and Administrative
allowances for final Officer/ ARD
approval and initials the Personnel
DV and ORS. Section/ STOD

-counter check 1.7 Admin Aide 20 minutes Chief

with GMO No. 3 IV/VI/Personnel Officer Administrative
(signing authority) updates the status of Officer
the claim in the ODTS Personnel
and forwards it to the Section/ STOD
Office of the Director for
ARCDS for signature/
approval of Box A for
both DV
END OF TRANSACTION
TOTAL: None 2 Hours
55
minutes

266
5. Processing of Terminal Leave Claim
Prescribed documentary requirements and step-by-step processes in the application and
approval of terminal leave benefits of officials and employees of DAR.
This is the payment for the monetary value of the total accumulated leave credits of an
employee based on the highest salary rate received prior to, or upon retirement date or
voluntary resignation.
Request for payment of terminal leave benefits may be brought any time
after the official/employee severed connection with the Department.
Office or Personnel Section/ STOD – DARRO
Division:
Classification: Complex
Type of G2G
Transaction:
Who may avail: All DAR officials and employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved application for leave Personnel Section for the form
2. Statement of Leave of Absence Personnel Section
3. Certified copy of leave cards Personnel Section
4. Certified copy of appointment Personnel Section
5. Certified copy of NOSA or NOSI Personnel Section
6. Complete service record Personnel Section
7. Attested copy of the Statement of Personnel Section /www.csc.gov.ph for
Assets, Liabilities & Networth (SALN) the form
as of date of retirement /separation
8. Office clearance/s Personnel Section for the form
9. LBP Bank Account Employee-Retiree
10. Notarized Affidavit of No Pending Legal Service for the Certificate of No
Case pending Case
Law Office for the notarization

Additional requirements in case of death

of the employee-retiree

a. If Married
Philippine Statistics Authority
11. Death Certificate of the employee Philippine Statistics Authority
12. Marriage Certificate Philippine Statistics Authority
13. Birth Certificates of all surviving legal
heirs Personnel Section for the form
Law Office for the notarization

267
 14. Notarized Affidavit of Next of Kin of
the spouse with corroboration of two Personnel Section for the form
disinterested persons Law Office for the notarization
15. Notarized Waiver of rights of children
18 years old and above (if applicable)
Philippine Statistics Authority
b. If Single Personnel Section for the form
16. Marriage Certificate of parents Law Office for the notarization
17. Notarized Affidavit of Next of Kin of
parents with corroboration of two
disinterested persons Personnel Section for the form
18. If both parents are dead – Law Office for the notarization
a. Notarized Affidavit of Next of Philippine Statistics Authority
Kin of the siblings Personnel Division for the form
b. Birth Certificate of all siblings Law Office for the notarization
c. Notarized Waiver of Rights of
other siblings (if applicable)

PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1.Submit the 1.1 Admin Staff receives None 10 Chief
approved application for terminal minutes Administrative
application for leave claim, records in Officer
leave, approved the logbook/ encodes in Personnel
regional/ the ODTS and forwards Section/ STOD
provincial office to the Administrative
clearance (for Staff/Officer
DARRO
employees), and
the attested copy
of the SALN as of
date of retirement
1.2 Admin Staff 5 days Chief
prepares the DARRO Administrative
office clearance and Officer
facilitates the signing Personnel
/approval by authorized Section/ STOD
signatories
1.3 Admin Staff None 1 hour Chief
prepares documentary 30 Administrative
requirements for minutes Officer
retirement such as: Personnel
Leave Card, SOLA, Section/ STOD

268
Service Records, NOSI,
NOSA Appointments,
1.4 AO V reviews None 20 Chief
thoroughly the approved minutes Administrative
application for terminal Officer
leave claim together Personnel
with the supporting Section/ STOD
documentary
requirements as to
completeness and
correctness
1.5 AO V prepares None 20 Chief
indorsement of all minutes Administrative
documentary Officer
requirements to Personnel
DARCO-HRMO for Section/ STOD
Terminal leave Benefits
claim.
1.6 Review and approve None 30 RD
endorsement letter to minutes Personnel
DARCO Section/ STOD
1.7 AO V records to the None 20 Chief
logbook / encodes in the minutes Administrative
ODTS and submit the Officer
same to the Records for Personnel
mailing thru courier for Section/ STOD
submission to DARCO
1.8 Personnel officer None 10 Chief
files duplicate copies of minutes Administrative
the terminal leave Officer
documents in the Personnel
employee’s 201 Section/ STOD

Client fills out the Client

Satisfaction
Measurement (CSM)
Form
END OF TRANSACTION

TOTAL: None 5 days

3 hours
& 20
minutes

269
• Reference in change of Notarized Affidavit of No Pending Case to Ombudsman Clearance: COA
Circular No. 2023-004 dated June 14, 2023.

• Status of claims can be accessed through Google Drive.

270
6. Procurement for Goods and Services through Competitive Bidding
Competitive Bidding refers to a method of procurement that is open to participation by
any interested party and which consists of the following processes: advertisement, pre-
bid conference, receipt and opening of bids, eligibility screening of prospective bidders,
evaluation of bids, post-qualification, and award of contract. The terms “Competitive
Bidding” and “Public Bidding” shall have the same meaning and shall be used
interchangeably.
All Procurement shall be done through “Competitive Bidding” except as provided in R.A.
9184. Resort to alternative methods shall be made only if: 1) highly exceptional cases 2)
To promote economy and efficiency 3) Justified by conditions specified in R.A. 9184 and
its IRR.
This method covers procurement having an Approved Budget for the Contract of above
P1 Million.
Office or Division: STOD - DARRO
Classification: Highly Technical Transaction
Type of G2G - Government to Government
Transaction:
Who may avail: All Bureaus/Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved Purchase Request Requesting Party (End-User)
2. Approved Project Proposal Requesting Party (End-User)
3. Approved Project Procurement Requesting Party (End-User)
Management Plan (PPMP)
4. Technical Specifications indicating Requesting Party (End-User)
the following, such as but not limited to:
Quantity
Material (if applicable)
Color (if applicable)
Dimensions (if applicable)
Type of Services to be procured
Estimated cost
Estimated delivery date
Sample picture or layout of item to be
procured
Purpose
5. Market Survey/Scan/Study to at least 3 Requesting Party (End-User)
known/eligible suppliers as basis for the
Approved Budget for the Contract

6. Pre-Inspection Report for Repair and General Service Unit / Inspectorate Team
Maintenance or Office Improvements

271
CLIENT STEPS AGENCY ACTIONS FEES TO PROCES PERSON
BE PAID SING RESPONSIBLE
TIME
1. Submits 1.1 BAC Secretariat None 30 Head of Bids and
approved validates if the PR is in minutes Awards
Purchase the approved PPMP and Committee (BAC)
Request (PR) to approved Annual Secretariat
Procurement Procurement Plan / Chief
Administrative
Division or BAC (APP) and reviews
Officer
Secretariat submitted required
STOD
together with the documents.
required
documents. *Incomplete supporting
documents shall be
returned to the End-
User for compliance
1.2 If the PR is properly None 15 Head of Bids and
accomplished and the minutes Awards
documents are Committee (BAC)
complete, input item Secretariat
details in the Registry of / Chief
Administrative
PRs;
Officer
STOD
1.3 Approves the None 30 Head of Bids and
Accomplished Purchase minutes Awards
Request (PR) with Committee (BAC)
complete required Secretariat
/ Chief
documents for
Administrative
procurement
Officer
STOD
1.4 BAC Secretariat None 1 day BAC Secretariat
prepares the Bidding and BAC
documents
1.5 BAC Members None 1 day BAC Chairperson
approve the Bidding
Documents during the
Pre-Procurement
Conference
1.6 Conduct of Posting None Minimum End-User, BAC,
of Invitation to Bid up to of 26 BAC-TWG, BAC
the Issuance of Notice calendar Secretariat,
to Proceed days/Max STOD and
Head of the
imum of
Procuring Entity
136
calendar
days

272
 based on
Annex
“C” of the
2016 IRR
of RA
9184
1.7 Submission of None Within 5 Head of BAC
contract and other days Secretariat
documents to COA, upon
copy furnished the End- perfectio
User, Accounting n of the
Division, and Records Contract
Division
2. End-User 2.1 Supply Officer None 10 Chief
coordinates with together with End-User minutes Administrative
the Supplier and receives and checks for Officer
General Services the completeness of the General Services
Division/Unit on goods delivered Unit / STOD
the delivery date
2.2 Supply Officer None 5 Chief
prepares Request for minutes Administrative
Inspection Officer
General Services
Unit / STOD
2.3 Admin Staff encodes None 5 Chief
the RFI to the Official minutes Administrative
Document Tracking Officer
System (ODTS) and General Services
endorses it to the Unit / STOD
Management Division/
Inspection Committee
2.4 Receiving clerk/staff None 10 Chief
receives the RFI and minutes Administrative
encodes/updates the Officer
ODTS and/or records in STOD
the logbook
2.5 Receiving clerk None 5 Chief
forwards the documents minutes Administrative
to the CAO and assigns Officer
an inspector to conduct STOD
the inspection and
issues a Notice to
Inspect to the
Observer/s
(representative of the
End-User or USEC-
FMAO)

273
 2.6 Assigned Inspector None Within 1 Chief
together with the hour Administrative
Observer/s conducts the Officer
Inspection of delivered STOD
goods adhering to the
approved specifications
and quantity as stated in
the approved Purchase
Order, delivery receipt,
or Bid Documents
2.7 Assigned Inspector None 1 hour Chief
prepares and signs the Administrative
Inspection and Officer
Acceptance Report to STOD
be accepted and signed
by the End-User
3. The End-User 3.1 Assigned Inspector None 15 Chief
receives and forwards the IAR minutes Administrative
signs the together with the Officer
Inspection and supporting documents STOD
Acceptance to the CAO for signature
Report and
submits it to the
assigned
Inspector
3.2 CAO signs the IAR None 5 Chief
(as “Noted”) and the minutes Administrative
releasing clerk updates Officer
ODTS/records in the STOD
logbook and forwards
the signed IAR together
with the supporting
documents to GSD/GSU
3.3 Receiving clerk None 10 Chief
receives the IAR minutes Administrative
together with the Officer
supporting documents, General Service
CAO signs the Unit / STOD
“Acceptance” portion of
the IAR, reproduces the
IAR together with the
supporting documents,
and updates
ODTS/records in the
logbook

274
 3.4 Submits the None 5 Chief
Approved IAR and all minutes Administrative
pertinent documents to Officer
COA General Service
Unit / STOD
3.5 Property Custodian None 5 Chief
prepares the following: minutes Administrative
Officer
For equipment, Property General Service
Acknowledgement Unit / STOD
Receipt (PAR) and
conducts property
tagging
For services and
supplies, Requisition
and Issue Slip (RIS)
3.6 Administrative None 3 Chief
Support Staff prepares minutes Administrative
Disbursement Voucher Officer
(DV) and forwards it to General Service
the end-user Unit / STOD

4. End-user 4.1 Property Custodian None 3 Chief

receives and releases minutes Administrative
signs the items/equipment/ Officer
PAR/RIS and DV supplies to end-user General Service
and forwards Unit / STOD
4.2 Administrative Staff None 5 Chief
minutes Administrative
For PAR/RIS: For PAR: files original Officer
GSD/GSU copy and updates General Service
accountability folder of Unit / STOD
the employee who signs
the PAR

For DV: For RIS: Prepares

Accounting Report of Supplies and
Division/Section Materials Issued (RSMI)
and ensures signature
of CAO
4.3 Administrative Staff None 5 Chief
prepares endorsement minutes Administrative
letter with attached RIS, Officer
PAR, and RSMI the General Service
submits to the Unit / STOD
Accounting Division/
Section for reconciliation

275
 The client fills out Client
Satisfaction
Measurement (CSM)
Form
TOTAL: None 33 days,
4 hours
46
minutes
(Minimu
m)/143
days, 4
hours 46
Minutes
(Maximu
m)
****Procurement Process timeline is covered by special law under RA 9184

276
7. Procurement of Goods and Services – Small Value Procurement/
Negotiated Procurement
Procurement of Goods, Infrastructure Projects and Consulting Services, where the
amount involved does not exceed the threshold prescribed in Annex "H" of this IRR:
Provided, that in case of Goods, the procurement does not fall under shopping in
Section 52 of this IRR.
Office or Division: STOD - DARRO
Classification: Highly Technical (SMALL VALUE PROCUREMENT)
Type of G2G
Transaction:
Who may avail: All Bureaus/Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved Purchase Request with
complete attachment
2. Approved Project Procurement and
Management Plan (PPMP)
3. Technical Specifications indicating the
following, such as but not limited to:
• Quantity
• Material (if applicable)
Requesting Party
• Color (if applicable) (End-user)
• Dimensions (if applicable)
• Type of Services to be procured
• Estimated cost
• Estimated delivery date
• Sample picture or layout of item to be
procured
• Purpose
4. Pre-Inspection Report for Repair and General Services Unit/Inspectorate Team
Maintenance or Office Improvements
FEES TO PROCESSI PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID NG TIME RESPONSIBLE
1. Submit the 1.1 Validates if the PR is None 15 Bids and Awards
approved in the Approved Annual minutes Committee
Purchase Procurement Plan and (BAC)
Request (PR) to reviews submitted Secretariat/
the Procurement required documents Chief
Administrative
Division or BAC *Incomplete supporting
Officer
Secretariat documents shall be
STOD
together with the returned to the End User
for compliance

277
required
documents.
1.2 If the PR is properly None 5 BAC Secretariat/
accomplished and the minutes Chief
documents are Administrative
complete, inputs the Officer
STOD
item details in the
Registry of PRs;
otherwise return the PR
to the End-user for
compliance
1.3 Approves the None 30 BAC Secretariat
accomplished PR with minutes Head/ Chief
complete required Administrative
documents for Officer
STOD
procurement
1.4 Assigns PR number None 15 minutes Chief
and records in the Administrative
logbook Officer
General Service
Unit/ STOD
1.5 Prepares and None 2 hours BAC Secretariat
approves the Request
for Quotation (RFQ)
1.6 Posts RFQ at None 5 BAC Secretariat
PhilGEPS Website/ calendar
sends the RFQ to days
known Bidders (3
calendar
days
active in
PhilGEPS
Website)
1.7 Bid Opening None 1 hour End-User, BAC,
BAC Secretariat

1.8 Preparation and None 7 working

approval of: days

1. Abstract of BAC Secretariat,

BAC Members
Quotations
BAC Members
2. BAC Resolution HOPE
1.9 Preparation and None 7 working BAC Secretariat,
approval of Purchase days HOPE, End-User,
Order/Contract and STOD

278
 ORS

1.10 Issuance of None 3 working BAC Secretariat

Approved PO/Contract days
to the Winning Bidder
2. End-User 2.1 Supply Officer None 10 Chief
coordinates with together with End-User minutes Administrative
the Supplier and receives and checks for Officer
General Services the completeness of the General Service
Division/Unit on goods delivered Unit/ STOD
the delivery date
2.2 Supply Officer None 5 Chief
prepares Request for minutes Administrative
Inspection Officer
General Service
Unit/ STOD
2.3 Administrative Staff None 5 Chief
encodes the RFI to the minutes Administrative
Online Document Officer
Tracking System and General Service
endorses it to the Unit/ STOD
Management Division/
Inspection Committee
2.4 Receiving clerk/staff None 10 Chief
receives the RFI and minutes Administrative
encodes/updates the Officer
ODTS and/or records in STOD
the logbook
2.5 Receiving clerk None 5 minutes Chief
forwards the documents Administrative
to the CAO and assigns Officer
an inspector to conduct STOD
the inspection and
issues a Notice to
Inspect to the
Observer/s
(representative of the
End-User or USEC-
FMAO)
2.6 Assigned Inspector None Within 1 Chief
together with the hour Administrative
Observer/s conducts the Officer
Inspection of delivered STOD
goods adhering to the
approved specifications

279
 and quantity as stated in
the approved PO,
delivery receipt, or Bid
Documents
2.7 Assigned Inspector None 1 hour Chief
prepares and signs the Administrative
Inspection and Officer
Acceptance Report to STOD
be accepted and signed
by the End-User
3. End-User 3.1 Assigned Inspector None 15 minutes Chief
receives and forwards the IAR Administrative
signs the together with the Officer
Inspection and supporting documents STOD
Acceptance to the CAO for signature
report and
submits it to the
assigned
Inspector
3.2 CAO signs the IAR None 5 minutes Chief
(as “Noted”) and the Administrative
releasing clerk updates Officer
ODTS/records in the STOD
logbook and forwards
the signed IAR together
with the supporting
documents to GSD
3.3 Receiving clerk None 10 minutes Chief
receives the IAR Administrative
together with the Officer
supporting documents, General Service
Unit / STOD
CAO signs the
“Acceptance” portion of
the IAR and reproduces
the IAR together with
the supporting
documents, and
updates ODTS/records
in the logbook
3.4 Submits the None 5 minutes Chief
Approved IAR and all Administrative
pertinent documents to Officer
COA General Service
Unit / STOD
3.5 Property Custodian None 5 minutes Chief
prepares the following: Administrative
Officer

280
 For equipment, Property General Service
Acknowledgement Unit / STOD
Receipt (PAR) and
conducts property
tagging

For services and

supplies, Requisition
and Issue Slip (RIS)
3.6 Administrative None 3 minutes Chief
Support Staff prepares Administrative
Disbursement Voucher Officer
(DV) and forwards it to General Service
the end-user Unit / STOD
4. End-user 4.1 Property Custodian None 3 minutes Chief
receives and releases items/ Administrative
signs the equipment/supplies to Officer
PAR/RIS and DV the end-user General Service
and forwards For Unit / STOD
PAR/RIS: GSD
For DV:
Accounting
Division
4.2 Administrative Staff None 5 minutes Chief
Administrative
For PAR: files original Officer
copy and updates General Service
accountability folder of Unit / STOD
the employee who signs
the PAR
For RIS: Prepares
Report of supplies and
materials issued (RSMI)
and ensures signature
of CAO
4.3 Administrative Staff None 5 minutes Chief
prepares endorsement Administrative
letter with attached RIS, Officer
PAR, and RSMI then General Service
submits to the Unit / STOD
Accounting Division for
reconciliation
The client fills out Client
Satisfaction
Measurement (CSM)
Form

281
 TOTAL: None 22 days,
7 hours
& 36
minutes
*Procurement Process timeline is covered by special law under RA 9184

282
 8. Cancellation of Property Accountability
Cancellation of property accountability shall only happen when an employee surrenders
the equipment to the Property Unit - General Services Unit.
Office or Division: STOD-DARRO
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: DARRO Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Return of Equipment Form (ROEF)
2. Equipment itself to be returned
3. Copy of Property Accountability Report GSU - Property Section/ STOD
(PAR), Inventory Custodian Slip (ICS),
Acknowledgement Receipt of Equipment
(ARE)
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSIBLE
BE PAID
TIME
1. Client returns 1.1 Administrative Aide None 5 Chief Admin
Property, Plant and VI/ Administrative Minutes Officer
Equipment (PPE). Officer IV checks the GSU/ STOD
surrendered equipment
as stated in the received
copy of the Return of
Equipment Form
(ROEF).
1.2. Administrative None 5 Chief Admin
Assistant / minutes Officer
Administrative Officer IV GSU/ STOD
takes pictures of
returned PPE,
determines the
serviceability of PPE,
and encodes the
surrendered PPE in the
Inventory of Returned
Property, Plant and
Equipment (IRUP).
1.3 Administrative None 3 Chief Admin
Officer IV cancels the minutes Officer
accountability and GSU/ STOD
furnishes copy of duly
cancelled PAR/ARE/ICS
to the requesting party
(original copy of signed

283
 PAR/ICS shall be
returned to end user).
1.4 Administrative Aide None 30 Chief Admin
VI / Administrative minutes Officer
Officer IV GSU/ STOD
determines/tags
/safekeeps/ensures the
safe storage of all
returned PPE.
1.5 Administrative Aide None 5 Chief Admin
VI / Administrative minutes Officer
Officer IV reconciles GSU/ STOD
copy of inventory report
in the property database,
Files the signed
documents.

Client fills-out the Client

Satisfaction
Measurement (CSM)
Form.
2. Client receives None 1 minute Requesting party
copy of cancelled
property
accountability.
49
TOTAL: None
minutes

284
 9. Provision of Office Inventory Items and Equipment
This process is for the issuance of inventory items and equipment available on stock for
official use of DAR Operating Units.
Office or Division: STOD-DARRO
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: Various offices within DARRO
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requisition and Issue Slip (RIS) (3 copies,
original)
Inventory Custodian Slip (3 copies original) GS Supply Unit/ STOD
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client submits 1.1 Administrative None 5 minutes Chief Admin
duly filled up RIS Assistant receives and Officer
Form. checks the availability of GSU/ STOD
the inventory items listed
in the RIS.
1.2 Administrative None 2 minutes Chief Admin
Assistant checks the Officer
column “Yes” if the GSU/ STOD
stocks are available and
“No”, if the stocks are
not available.
1.3 Administrative Aide None 5 minutes Chief Admin
VI prepares ICS for semi Officer
expendable inventory GSU/ STOD
items and equipment
(3 original copies).
1.4. Chief Administrative None 1 minute Chief Admin
Officer signs the Officer GSU/
approved column of the STOD
RIS form.
1.5 Administrative Aide None 10 Chief Admin
VI prepares/ packs the minutes Officer GSU/
requested inventory STOD
items.
2. Client accepts 2. DAR Personnel issues None 5 minutes End user
supplies, materials, inventory items and
and equipment and equipment.
signs documents.
Client fills out Client
Satisfaction

285
Measurement (CSM)
Form.

TOTAL: None 28
minutes

286
 10. Processing of Request for Repair and Maintenance of Property,
Plant and Equipment (PPE)
This process applies to processing all requests for civil works like masonry, plumbing,
electrical, carpentry including repair of motor vehicles, furniture and fixtures, and other
equipment within the Department.
Office or Division: STOD-DARRO
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: DARRO Employees/All applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request Letter
2. Program of Works
3. Design and Layout
4. Project Proposal
5. Bill of Materials
6. Request for Pre and Post Repair
Inspection
7. RRDPS – Request for Replacement of STOD - DARRO
Defective Parts and Services
8. RSPS – Request for Spare Parts and
Services
9. RMIS – Request for Materials and
Infrastructure Services
10. Purchase Request
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSIBLE
BE PAID
TIME
1. Client reports the 1.1 Administrative None 3 minutes Chief Admin
defective PPEs and Assistant receives and Officer
other civil works records the STOD
request. report/request and
forwards to the concern
personnel, for checking
and verification and
checks/assess the
nature of
defects/request.
1.2 Administrative None 2 days Chief Admin
Officer III, Engr. II, and Officer
Administrative Aide VI STOD
prepares the following:

287
1.2.1 Program of Works,
design and lay out for
civil works:
*Project Proposal for the
new repair request
*RRDPS -request for
Replacement of
Defective Parts and
Services
*RSPS – Request for
Spare Parts and
Services
*RMIS – Request for
Materials and
Infrastructure
Services
1.3 Administrative None 3 minutes Chief Admin
Officer III, Engr. II, and Officer
Admin Aide VI prepares STOD
Request for Inspection
with complete
attachment for approval.
1.4 Chief Administrative None 5 minutes Chief Admin
Officer reviews and Officer
signs the attached STOD
documents.
1.4 Administrative Aide None 5 minutes Chief Admin
VI records and forwards Officer
the request to the STOD
Management Division
for the pre repair
inspection.
1.5 DAR Personnel 5 minutes
gives feedback to client.

Client fills out the Client

Satisfaction
Measurement (CSM)
Form.

2 Days
TOTAL: None and 21
Minutes

288
PROVINCIAL OFFICE
EXTERNAL SERVICES

289
 1. Assistance and Handling of Queries or Complaints as provided
by Public Assistance and Complaints Coordinating Unit (PACCU)
This service provides meaningful and efficient public assistance to walk-in
clients/visitors/stakeholders. It aims to deliver quality and timely services responsive to
the needs and expectations of our clients/visitors/stakeholders for the continual
improvement of the service. It starts from registration of walk-in clients/visitors up to client
satisfaction survey and updating of clients’ database.
Office or Division: STOD - DARPO
Classification: Simple Transaction
Type of G2C - Government to Client / G2G - Government to Government
Transaction:
Who may avail: General public, such as, Agrarian Reform Beneficiaries, Farmers,
Farmworkers, etc. and Landowners, Developers, Lawyers/Law
Offices alike, other stakeholders as well as farmers’ cooperatives,
farmers’ organizations, student-researchers, multimedia outfits,
representative of Government agencies and walk-in clients with land
problems, issues and concerns with the Department.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Valid Identification Card Any Government-Issued / company
Identification Card or any valid ID.

PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSIBL
BE PAID
TIME E
1. Fills-out 1.1 PACCU Officer None 5 Minutes Designated
Clientele issues and requests Division Chief
Information Sheet the Walk-in Client/Visitor
(CIS) to
accomplish the
Clientele Information
Sheet (CIS) with the
following required
entries: name,
address,
telephone/mobile
number, issues &
concerns, case number
or title, requests, etc.,
along
with the attached
Clientele Satisfaction
Measurement (CSM).
1.2 PACCU Officer
evaluates /assesses/
facilitates the issues and
concerns on the

290
 accomplished CIS.
2. Client responds 2.1 The PACCU Officer None 15 Designated
to interviews the walk-in Minutes Division Chief
questions/ interview client/visitor and
of PAIC/ PACCU evaluates/ assesses the
Officer. issues and concerns
presented, provides
appropriate instructions
and information, or
refers the client to the
proper office.
2.2 For Walk-in Client/
Visitor with various
concerns from the DAR:
2.2.1 PACCU Officer
coordinates with the
concerned office and
asks for updates,
information, and actions
taken regarding clients’
concerns and relays the
same to the Client. The
client is also provided
with action document/s
from the concerned
offices whenever
necessary as well as
their contact numbers
for future follow-up. In
case the client requests
to speak with the official
or representative from
the concerned office,
the PACCU Officer
seeks clearance first
from the concerned
office. In the instance
that the concerned
office approves the
request of the Client,
they are permitted to
proceed to the office for
assistance.
2.2.2 On matters
which fall within the
jurisdiction of other
government offices, the

291
 client is to be provided
with the offices’
address.
2.2.3 On issues/
concerns which fall
within the authority of
DAR Central/Regional
/Provincial Offices,
clients are provided with
instructions, addresses,
and contact numbers of
said offices.
2.2.4 The PACCU
Officer also attends to
and resolves the
concerns/queries
received through calls
and text messages.
3. Client/ Visitor fills 3.1 PACCU Officer None 5 Minutes Designated
out the Clientele requests the Walk-in Division Chief
Satisfaction Client/Visitor to
Measurement complete the CSM Form
(CSM) Form for using either a tablet or
retrieval and daily pen and paper.
encoding
3.2 The PACCU
Officer instructs the
Client/ Visitor to submit
the completed CSM
together with the CIS to
the PACCU personnel
at the waiting area/ their
office before exiting
from DAR.
3.3 The PACCU
Personnel turns over all
the submitted CSM and
CIS to the PACCU
Encoder/Data Processor
at the end of the
transaction for
encoding, generating
reports, and data-
keeping.
TOTAL: None 25 Minutes
Note: Based on the Designated
Feedback evaluation of results, Division Chief

292
Mechanism scores, and
comments of clients,
the PAIC
management
provides feedback
and
requests the
concerned office to
inform the PACCU
management as to
the action taken
regarding the
positive/ negative
comments and/or the
unsatisfactory ratings
within ten (10)
working days of
receiving the report.

293
2. Processing and Payments of Disbursement Voucher/ Claims
This service covers processing up to payment of all disbursement vouchers/claims thru
check issuance or LDDAP ADA submitted by both internal and external clients. The
process is by National Government Accounting System (NGAS) Manual. The checklist of
requirements for common government requirements depending on the nature of
expenses to be paid shall be complied with as prescribed in COA Circular No. 2012-001
dated June 14, 2012, amended by COA Circular No. 2013-001 dated January 10, 2013,
and which is also recently amended by another COA Circular No. 2023-004 dated June
14, 2023.
Support to Operations Division (STOD) – DARPO
Office or Division:
Classification: Simple
Type of Government to Business (G2B), Government to Government
Transaction: (G2G), Government to Citizen (G2C)
Who may avail: 1. Suppliers of goods and services
2. DAR Employees
3. Other government agencies
4. NGOs/POs
5. Private individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

For complete documentary requirements, https://www.coa.gov.ph/download/107/cy-

kindly click the LINK (COA Circular No. 2012/14658/coa-circular-no-2012-001-
2021-001 and 2013-001) Amended by COA june-14-2012.pdf
Circular No. 2023-004 dated June 14, 2023
Or https://www.coa.gov.ph/wpfd_file/coa-
Please refer to the attached list circular-no-2023-004-june-14-2023/.pdf

Support to Operations Division

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESS PERSON
BE PAID ING TIME RESPONSIBLE
1. The client 1.1 Receiving/releasing None 10 minutes Chief
submits the staff Administrative
prepared DV ➢ receives copies 1- Officer
(4copies) with 4 of DV, 1-3 copies of STOD
attached ORS duly signed by the
complete Head of Requesting
supporting Office and SDs;
documents (SDs) If complete, records
with ORS (3 same in the logbook for
copies) to the the purpose and
Budget Division forwards for processing,

If incomplete, returns
the document to the
Requesting Office for
completion

294
1.2. Budget Officer None 3 minutes Chief
➢ verifies availability of Administrative
allotment per Officer
Project/Activity/ STOD
Program (PAP);

If the allotment is not

available,
➢ returns the
document to the
office/personnel
concerned,

If the allotment is
available,
➢ assigns number in
control book for the
purpose, records
amount obligated,
➢ indicates appropriate
UACS Codes,
➢ initials in Section B
of the ORS and
forwards to Budget
Officer III for signature
1.3. BO III reviews ORS None 10 minutes Chief
and SDs; Administrative
If in order, signs the Officer
certification in Section STOD
B, and forwards the
ORS, DV and SDs to
staff for releasing
1.4. Budget staff None 5 minutes Chief
➢ retains the original Administrative
copy of the ORS, Officer
forwards 4 copies of STOD
the DV, 2 copies of
ORS and complete
SDs to the
Accounting

1.5. Accounting staff None 3 minutes Chief

receives 4 copies of DV, Administrative
Complete Supporting Officer
Documents (SDs) and 2 STOD
copies of duly signed

295
ORS from the Budget
staff for processing.
1.6. Accounting staff None 10 minutes Chief
Administrative
➢ reviews DV for Officer
completeness and STOD
propriety of SDs.

1.6.a. If complete,
records same in the
logbook for the purpose
and forwards for review,

If incomplete, returns
the document to the
Requesting Office for
completion

1.6.b. Checks index of

payments (IP) and
determine if claim is in
order;

1.6.c. If with prior

payment on the same
claim, returns the
received DV with SDs
and ORS informing
claimant of the findings,

1.6.d. If in order, verifies

amount in ORS against
DV;
➢ If the same,
records in the
following in the
IP, DV date and
number, initials in
Box C of DV

➢ If amount differs,
• prepares NORSA in
3 copies, signs
Prepared by portion,
attaches 1-3 copies

296
 of NORSA to DV
and forwards to
Chief Accountant for
approval of NORSA 5 minutes
• Records the release
of NORSA in the
logbook to the
Budget for correction
of obligations.
Forwards the NORSA to
the Budget staff to effect
the adjustments in the
Obligations column of
the ORS and returns the
adjusted 2 copies of
ORS, received DV with
complete SDs and
NORSA to the
Accounting.
1.7. Accounting staff: None 10 Chief
➢ determines minutes Administrative
availability of NCA, Officer
STOD
If NCA is sufficient,
records in the
RANCA/RANTA the DV
date and number and
the amount,

➢ Checks the “Cash

available” portion in
Box C of the DV;
➢ Checks accuracy of
amount claimed
against supporting
documents.
➢ If appropriate,
computes necessary
withholding taxes
and other allowable
deductions.
➢ Indicates the
appropriate
accounting entry,
and

297
➢ If applicable,
prepares BIR Form
2307
➢ Encodes the
transaction in the e-
NGAS for review of
the Accountant II/III
➢ Forwards the
received DV with
complete SDs and 2
copies of ORS to the
Accountant III for
review.
If No Cash Available or
cash is insufficient,
informs the End-User
and notes the non-
availability of cash and
safe keeps the DV, SDs
and ORS
1.8. Accountant III None 5 minutes Chief
reviews DV: Administrative
➢ signs Box B of Officer
DV and approves STOD
the transaction in
e-NGAS
forwards the approved
DV with complete SDs
and 2 copies of ORS to
the Releasing staff.
1.9. Releasing staff None 3 minutes Chief
records in the logbook Administrative
the release of 3 copies Officer
of DV with complete STOD
SDs and 2 copies of the
ORS and forwards it to
the Assistant Regional
Director or Regional
Director/PARPO II for
approval of the DV
1.10. Receiving/ staff of None 3 minutes RD/ARD
the OARD/ORD
• receives copies 1-4
of DV, SDs and
copies 2-3 of the
ORS and records in

298
 the logbook the date
of receipt, and
forwards the documents
to the Approving Officer
for review and approval
1.11. ARD/RD None 5 minutes RD/ ARD
• reviews DV and
signs in Box D
“Approved for
Payment” portion;

• Forwards documents
to releasing staff

1.12. Releasing staff None 3 minutes RD / ARD

records in logbook the
approved DV with
complete SDs and 2
copies of ORS and
forwards the documents
to the Cashier
1.13. Staff of Cashier None 5 Chief
minutes Administrative
➢ receives 3 copies of Officer
approved DV with STOD
complete SDs and 2
copies of ORS

➢ records in the
logbook the date of
receipt, DV number,
payee, particulars
and amount
checks completeness of
signatories on DV
1.14. If payment is None 10 minutes Chief
by/through Administrative
A. Check, staff: Officer
➢ prepares checks (1 STOD
original, 1 duplicate
and 1 photocopy)
➢ records the date,
check number, name
of payee, nature of
payment and amount
of the DV in the
Check ADA Record

299
 maintained per bank
account
➢ Forwards 3 copies of
check (1 original, 1
duplicate and 1
photocopy), 3 copies
of DV with complete
SDs and 2 copies of
ORS to the Cashier
for review and
signature
(Proceed to 15)

B. ACIC and LDDAP-

ADA,
Accounting / Cashier
Staff
➢ Prepares 2 copies of
ACIC and 3 copies
of LDDAP – ADA
➢ Forward the ACIC to
RD / PARPO II and
LDDAP – ADA to the
Accountant III for
review and signature
➢ Accountant III
reviews and signs
“Certified Correct”
portion of the
LDDAD – ADA and
forwards to
Releasing staff

Releasing Staff
➢ Records in the
logbook the release
of 2 copies of ACIC
and 3 copies of
LDDAP – ADA,
copies 3 of DV with
complete SDs and 2
copies of the ORS
and SDs to the
OARD/ORD/PARPO
II for approval of the
LDDAP – ADA
(Proceed to 17B)

300
1.15. Cashier None 5 Chief
➢ verifies minutes Administrative
completeness of Officer
signature of the DV STOD
➢ reviews the amount
in the Check / ACIC
and LDDAP - ADA
against the DV and
SDs
➢ signs the check
forwards to staff for
releasing to authorized
countersigning official
(ARD/RD)
1.16. Staff of Cashier None 5 minutes Chief
Forwards the set of Administrative
documents to the Officer
Authorized STOD
Countersigning Official
(RD or ARD)
1.17. If None 5 minutes Chief
A. Check payment, Administrative
Authorized Officer
Countersigning Official STOD
(Rd or ARD)
➢ countersigns check
➢ forwards to releasing
staff

B. ACIC and LDDAP – RD or ARD

ADA
Receiving/releasing staff
at OARD/ORD
➢ receives 2 copies of
ACIC, 3 copies of
LDDAP-ADA, 3
copies of DVs with
complete SDs and 2
copies of ORS
➢ forwards documents
to ARD/RD for
review and approval
of ACIC and LDDAP
– ADA

ARD/RD/PARPO II

301
 ➢ reviews ACIC and
LDDAP – ADA
➢ signs in “Approved”
portion of the ACIC
and LDDAP
forwards the approved
ACIC and LDDAP- ADA,
DV with complete SDs
and ORS
receiving/releasing staff
1.18. Releasing staff None 3 minutes Chief
records in the logbook Administrative
date of release of check Officer
or ACIC and LDDAP - STOD
ADA, DVs with complete
SDs and ORS to the
Cashier
1.19.Cashier or Staff None 3 Chief
A. If Check minutes Administrative
➢ receives the check, Officer
DV with complete STOD
SDs and ORS
➢ verifies
completeness of
signatures in the
check,
and in the DV
including the
amounts
B. If ACIC and LDDAP -
ADA
Cashier
• verifies
completeness of
signatures in the
ACIC and LDDAP –
ADA and in the DV
including the
amounts
• Signs the “LDDAP-
ADA” portion
• Forwards the signed
LDDAP – ADA to
OARD/ORD for
countersigning
• ARD/RD
countersigns the RD/ARD

302
 “ADA” portion of the
LDDADP – ADA
(Proceed to 20B)
2. The client 2. Cashier or staff None 5 Chief
receives check A. if check payment minutes Administrative
payment by ➢ releases original of Officer
signing in the check to the payee, STOD
Check ➢ Attaches OR/Invoice
Registry/logbook issued by payee/
and the claimant, if any on
“Released portion Copy 1 of DV
of the Copy 1 of ➢ Requires payee/
DV, claimant to sign on
Box E of the DV and
Issues the Check
OR/Invoice, if Registry/Logbook
needed B. ACIC and LDDAP –
ADA
Cashier
• releases 1 copy of
ACIC and 2 copies
of LDDAP – Ada to
LBP Servicing
Branch which shall
pay the
creditors/payees
listed in the LDDAP
– ADA not later than
48 hours but not
earlier than 24 hours
upon receipt of the
LDDAP – Ada from
the Office

furnishes
creditors/payees with
copy of the ACIC and
LDDP – ADA or informs
them of the LDDAP -
ADA number to update
them on the status of
their claims
3. Fills – out the 3. Solicits client None 3 Chief
Client feedback using CSSF minutes Administrative
Satisfaction Receives filled – out and Officer
Survey Form places CSSF in box STOD
provided for

303
TOTAL: None 1 hour 59
minutes

304
 3. Request for Issuance of Certification of Remittances
The request for certification of remittances is necessary in the reconciliation of
personnel’s records of premiums both employee and employer’s share, loan payments,
taxes withheld, disallowances settled and other deductions made from their personal
services claims. This can be also availed by other citizens such as heirs of personnel and
other interested persons of juridical bodies for whatever legal purpose this may serve
them.

Office or Division: STOD – DARPO

Classification: Simple
Type of
G2G, G2C
Transaction:
1. Currently employed officials and employees of the Department
2. Retired employees of the Department
Who may avail:
3. Other government agencies or GOCCs
4. Private Individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Filled-Out Request Form Accounting Section
Identification Card From Requesting Party
PROCES
AGENCY FEES TO PERSON
CLIENT STEPS SING
ACTIONS BE PAID RESPONSIBLE
TIME
1. Fills out Request 1.1 If personally None 2 minutes Chief
Form, signs and delivered or via Administrative
submits to the mail/courier, receives Officer
Accounting Division and logs request Accounting
thru personal Division/ STOD
delivery, mail, If received online,
courier, or online retrieves, prints, and
(email, Messenger) logs request
1.2 Prepares/generates None 5 Chief
from Payroll Index minutes Administrative
Sub-System (PISS) Officer
Accounting
Division/ STOD
1.3 Signs the Certified None 2 CAO
Correct portion of minutes Accounting
the Certification Division/ STOD
1.4 Records the None 2 CAO
certificate in the minutes Accounting
logbook for outgoing Division/ STOD
documents
2. Receives signed 2. Releases the signed None 1 minute CAO
certification by certification to the Accounting
Division/ STOD

305
signing the released requesting party
column of the physically or online
logbook or online (email or Messenger)
(email, Messenger) and receives and places
and fills-out the the filled-out CSM Form
Client Satisfaction in the box provided
Measurement
(CSM) Form and
submits to the
designated
personnel
TOTAL: None 12
minutes

306
4. Processing of DAR Clearance (A.O 4 S.2021)
The processing of application of DAR Clearance involves the conveyance of private
agricultural lands not covered by any agrarian reform program or within the retained area
of the landowners/transferors with an area of not more than five (5) hectares. Applicable
requirements and procedures must be complied by landowners/transferors and
buyers/transferees.
Office or Division: LEGAL DIVISION - DARPO
Classification: Simple
Type of Government to Government (G2G) / Government to Business (G2B)
Transaction: /Government to Client (G2C)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Notarized application (LTC Form No. 1). Parties to the deed or their authorized
representative (Form is downloadable via
internet and available at DAR offices)
2. Original copy of the notarized document Requesting party, either the Transferee or
to be registered (Deed of Conveyance). Transferor
3. Electronic copy of the original certificate Register of Deeds
title (OCT)/transfer certificate title (TCT)
issued by the Register of Deeds (ROD) not
later than 6 months from date of application.
4. Certified true copy of the current Tax Municipal/City Assessor’s Office
Declaration, in case the land is untitled.
5. Affidavit of Transferor expressly stating that Transferor
the subject land is:

a. His/her retention area;

b. Not tenanted or if tenanted, has

complied with the tenants’ right of pre-
emption or redemption as stipulated under
Sections 11 and 12 of R.A. No. 3844, as
amended, and attach the required Written
Notices to the concerned tenants and proof
of their receipt; and

c. There is no pending case before the

regular courts or any other tribunal involving
the land subject of the transaction. If there
is a case before the regular courts or any
other tribunal, the same had been decided
with finality.

307
6. Affidavit of aggregate landholding Transferee and spouse, if married.
executed by the Transferee including
his/her spouse, if married, attesting that the
Transferee and his/her spouse, if married,
has or have not exceeded the
landownership ceiling or limit of ownership
(5 hectares) as provided under Section 6 of
R.A. No. 6657, as amended.

7. Certification (LTC Form No. 2) by the DAR Municipal Office (DARMO) who has
MARPO or official designated by the PARPO jurisdiction over the subject land or any
II expressly stating the following: official designated by the PARPO II in
areas where there is no DARMO
a. Presence or absence of agricultural
tenants and leaseholders, farmworkers,
actual tillers, and occupants, and other
directly working in the subject land;

b. Any actual change of use, premature

conversion/development of the land without
the required Order of Conversion from the
DAR; and/or

c. Any form of conflict of claims involving

the land by and between the families or
third person claimant.

8. Original or certified true copy of Municipal, City and Provincial Assessor’s

Certificate of Aggregate Landholding of both Office
the Transferor and Transferee (including
their spouses) from the Municipal, City and
Provincial Assessors where the subject land
is located and where the Transferor and
Transferee resides (as stated in the Deed)
not later than 6 months from date of
application.

9. If applicant is a juridical entity, submit Applicant’s authorized representative

Secretary’s Certificate or Board Resolution.

10. If application is made through an Applicant’s authorized representative

authorized representative, submit a Special
Power of Attorney

308
 FEES TO PROCESSI PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID NGTIME RESPONSIBLE
1. Client submits 1.1 Duly authorized Legal None 30 minutes Chief Legal Officer
application with Officer receives the Legal Division
attached required application and evaluates
documents in a the completeness of
folder to the DAR attached documents using
Provincial Office LTC Form No.3.
(DARPO).
If the application is not
complete, returns to the
applicant for compliance
of the lacking documents.

1.2 If the application is None 15 minutes Chief Legal Officer

complete, duly authorized Legal Division
Legal Officer records in
the Official Record Book/
Official Document
Tracking System and
indicates date of receipt
and control number in the
applicant’s receiving copy
of LTC Form No. 3
(Acknowledgement
Receipt) and issues
Payment Slip / Order of
Payment Form.

2. Client proceeds 2.1 Cashier checks the Php 2,000 5 minutes Chief Administrative
to cashiering and issued Payment Slip / Officer
presents the duly Order of Payment Form STOD
signed Payment (if none, Cashiering
Slip / Order of Personnel advices the
Payment Form, and client to proceed to Legal
pays the necessary Division for the issuance
fees. of the Form) and verifies
information from the
Payment Slip / Order of
Payment and receives
payment.
2.2 Cashiering Personnel Chief Administrative
issues Official Receipt Officer
based on DAR A.O. No. STOD

309
 04, Series of 2021, Section
9 Filing Fee (PHP
2,000.00).
3. Client presents 3.1 Duly authorized Legal None 5 minutes Chief Legal Officer,
O.R. to the Legal Officer records O.R. in the Legal Division
Division. logbook and attaches it to
the application.

3.2 Duly authorized Legal None 30 minutes Chief Legal Officer

Officer endorses the Legal Division
application to LTID for
verification of records CARPO/
(LTC Form No. 4). Designated
Personnel
LTID

3.3 DAR Personnel None 5 minutes CARPO/

forwards the application to Designated
Legal Division after Personnel,
issuance of LTC Form No. LTID
4.
3.4 Legal Officer reviews None 2 days Chief Legal Officer,
and evaluates the DAR Legal Division
Clearance application
folder and duly authorized
Legal Officer prepares
completed staff work
(CSW) for the PARPO
with prepared DAR
clearance certification. If
denied, the same is
without prejudice to
refiling.

3.5 Legal Officer conducts None 1 hour Chief Legal Officer,

final review of the DAR Legal Division
application folder, CSW,
LTC
Form No. 4 and DAR
Clearance Certification.

310
 3.6 Duly authorized Legal None 10 minutes Chief Legal Officer,
Officer forwards the CSW Legal Division
with attached
Certification to the
Office of the PARPO.
3.7 PARPO II signs and None 3 hours PARPO II
seals the Certification PARPO’s Office
whether approved or
denied (LTC Form No. 5).

3.8 DAR Personnel None 10 minutes PARPO II

forwards the signed PARPO’s Office
document (DAR
Clearance) to the Legal
Division.
4. Client requests 4. Duly authorized Legal None 15 minutes Chief Legal Officer
release of DAR Officer receives the Legal Division
Clearance. signed DAR Clearance
and prepares for release.
5. Client signs the 5. Duly authorized Legal None 10 minutes Chief Legal Officer
Logbook before Officer releases the Legal Division
receiving the Certification/DAR
Certification/DAR Clearance and requires
Clearance. the client to sign the
Logbook and
administer Feedback
Form.
6. Client 6. DAR Personnel records None 5 minutes Chief Administrative
accomplishes the Client’s feedback. Officer
Client Satisfaction STOD
Measurement
(CSM) Form and
drops at the
suggestion drop
box located at the
Public Assistance
and Complaint
Desk (PACD).
TOTAL: PhP 2 days, 6
2,000.00 hours and
20
minutes

311
5. Conduct of Dialogue
The conduct of dialogue to address the issues and concerns of the petitioner.
Office or Division: DARPO/DARMO

Classification: Simple
Type of Government to Citizen
Transaction:
Who may avail: Civil Society Organization (CSO), Agrarian Reform Beneficiaries or
Potential ARB, Landowner and other stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request for Dialogue • Civil Society Organization (CSO),
Agrarian Reform Beneficiaries or
Potential ARB, Landowner and other
stakeholders
FEES TO PROCESSI PERSON
CLIENT
AGENCY ACTIONS BE PAID NG RESPONSIBLE
STEPS
TIME
1. The client 1.1 Receives request for None 5 minutes Chief Administrative
submits a dialogue. Officer
Request for STOD
Dialogue
through a letter,
e-mail, or
phone call
(Official
Records
Section e-mail
address and
telephone
number)

1.2 Encodes the None 5 minutes Chief Administrative

document information in Officer
the Online Document STOD
Tracking System (ODTS).
1.3 Forwards request to None 5 minutes Chief Administrative
Head of Office. Officer
STOD

1.4 Instructs concerned None 15 minutes MARPO

Operating Units to MARO
set/schedule a meeting
with the requesting PARPO
party. DARPO

312
 1.5 Gathers necessary None 2 hours MARPO
documents needed for MARO
the preparation of a
briefer. PARPO
DARPO

1.6 Prepares Notice of None 10 minutes MARPO

Meeting/Dialogue MARO
through a letter, e-
mail, or phone call PARPO
DARPO
to the requesting
party informing the
date and venue of
the dialogue and
the mode of
meeting if face-to-
face or virtual
meeting.

1.7 Initials, signs, and None 5 minutes MARPO

approves Letter MARPO
Reply/Notice of
Meeting/Dialogue. PARPO
DARPO

1.8 Sends Letter None 10 minutes Chief Administrative

Reply/Notice of Officer
Meeting/Dialogue to STOD
the requesting party
via official courier, e-
mail, text, or call.

None 5 minutes Chief Administrative

1.9 Records the Letter Officer
Reply in the ODTS. STOD

None 1 hour MARPO

1.10 Pre-dialogue MARO
and briefing with the
Head of Office. PARPO
DARPO
2. The client 2. Presentation/ None 1 day MARPO
attends the Discussion of issues. MARO
Dialogue Proper
PARPO
DARPO

Chief Legal Officer

Legal Division

313
 Concerned Parties

3. Signing of 3. Preparation and None 2 hours MARO

agreements signing of MARPO
agreements.
PARPO
DARPO
The client fills out Chief Legal Officer
Client Satisfaction Legal Division
Measurement (CSM)
Form Concerned Parties
TOTAL: None 1 day
6 hours
END OF TRANSACTION

314
6. Legal Representation
“Lawyers and Legal Officers for the Farmers” is the apt slogan for this public service. In
essence, it is the process of providing free legal assistance and representation to our
indigent farmer beneficiaries including immediate members of their families and other
qualified beneficiaries under Section 22 of Republic Act (R.A.) No. 6657 and other
qualified stakeholders to protect their rights and interest under the government’s agrarian
reform program, either by way of legal advice and the appropriate filing of cases before
the proper forum against an individual or an entity; or assert such right by way of defending
themselves when they are sued in regular courts, quasi-judicial and administrative
agencies.
This service is provided by the Agrarian Reform Beneficiaries Legal Assistance Division
of the Bureau of Agrarian Legal Assistance (ARBLAD-BALA) under DAR M.C. 12-09
known as the DAR Manual on Legal Assistance, including the different Legal Divisions of
the Department of Agrarian Reform (DAR) in its provincial and regional offices.
Free legal representation is available to qualified farmers, tenants, actual tillers, or
agrarian reform beneficiaries (ARBs) after a request has been made and the process of
screening and evaluation had been conducted pursuant to DAR Memorandum Circular
No. 12, Series of 2009 (DAR Manual on Legal Assistance).
Office or Legal Divisions of the DARPO
Division:
Classification: Simple
Type of Government to Citizen (G2C)
Transaction:
Who May Avail: Qualified Farmers, Agrarian Reform Beneficiaries (ARBs), Tenants,
Actual Tillers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Generally, any conceivable documents
showing that the requesting party is either a
tenant, farmer, ARB, or actual tiller under Client concerned and other attached
the government’s agrarian reform program government agencies
pursuant to existing agrarian laws including
pertinent executive issuances.
A requesting-party together with his/her
written request for legal
representation/assistance, shall
bring/submit:
1. Certificate of Land Ownership Award Client concerned and other attached
(CLOA); government agencies
2. Emancipation Patent (EP);
3. Order of Award/Certificate of Land
Transfer (CLT);
4. Agricultural Leasehold Contract
(ALC);

315
 5. Receipts of payment of lease rentals;
6. Order/Resolution/Decision of
courts/quasi-judicial agencies
establishing the requestor’s agrarian
right;
7. Administrative findings or
certifications evidencing such
agrarian right;
8. Certificate of Indigency;
9. Special Power of Attorney;
10. Copy of withdrawal of counsel, if
applicable.
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
Division Chief
None 1 minute Legal Division
1.Client signs the 1. Designated Officer of pursuant
official logbook. the Day checks the to DAR
completeness of the MC 246
entry for record and PD
purposes. 946

2.1 Designated Officer Division Chief

None 30 minutes Legal Division
2. Client presents of the Day interviews
the requesting party to pursuant
the written to DAR
request for legal ascertain his/her
qualification. MC 246
representation, and PD
and submits any 946
and/or all Examines, evaluates,
pertinent and analyzes the facts
documents. as narrated by the
requesting party
including the documents
submitted.
Division Chief
2.2 Designated Officer None 1 day Legal Division
of the Day examines the pursuant
authenticity of the to DAR
documents submitted by MC 246
coordinating and and PD
communicating with the 946
offices where the said
documents originated.

316
2.2.1 If the requesting None
party or applicant is pursuant 30 minutes
qualified and there is to DAR
reasonable ground to MC 246
sustain his/her case is and PD
the proper forum, the 946
Officer shall assist
and/or represent the
said party.

The Handling Officer

shall fill up and sign
the Matrix for Legal
Representation which
shall also be approved
by the Division Chief.
The
2.2.2 If the requesting None communic
party/applicant is not pursuant ation will
qualified, the denial to DAR be made
shall be communicated MC 246 through a
immediately to the and PD letter
concerned individual or 946 addressed
entity. to the
individual
concerned
The Lawyer/Legal Division Chief
Officer concerned must None Legal Division
submit a report and/or pursuant
confirmation for the to DAR
denial to the ARBLAD MC 246
Chief who shall submit a and PD
recommendation to the 946
BALA Director for final
determination whether
the request for legal
assistance is proper or
not.
2.3. Finally, the None 30 minutes
Handling Officer shall pursuant as regards
draft and file a formal to DAR the filing of
Entry of Appearance or MC 246 formal
file the necessary and PD Entry of
pleading/ documents 946 Appearanc
with the appropriate e

317
 quasi-judicial agencies As regards
or regular courts. the filing of
pleadings/
2.4. The Handling documents
Lawyer/Legal Officer will depends
attend preliminary on the
conference and period set
scheduled hearing set forth by the
by the Court/Office and Rules of
other Quasi-Judicial Court;
Agencies. respective
rules of
procedure
of the QJA
concerned;
and other
pertinent
laws.
3. Client answers Designated Officer of None 5 minutes Division Chief
the Client the Day administers pursuant Legal Division
Satisfaction CSM Form. to DAR
Measurement MC 246
(CSM) Form. and PD
946

TOTAL: None 1 day 2 Division Chief

hours and Legal Division
6 minutes

318
7. Issuance of Certification as to Case Status (Pending/No
Pending)
The Certification is issued to attest that the requesting party has pending/no pending case
at the Regional/Provincial Adjudicator’s Office. The Certification is a requirement for
transfer of awarded lands under Administrative Order No. 8, Series of 1995, as amended,
Landbank transactions and for purposes of determining non-forum shopping.
Office or Office of the Provincial Agrarian Reform Adjudicator (PARAD)
Division:
Classification: Simple Transaction
Type of Government-to-Citizens (G2C), Government-to-Government (G2G),
Transaction: Government-to-Business (G2B)
Who may avail: For certification as to case status:
1. Any party to the case;
2. Any counsel of record; or
3. Any person authorized by the party/counsel to the case; or
4. Any government entity concerned

For certification of no pending case:

1. Any interested party; or
2. Any government entity concerned
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Written request
• DARAB Request Form Office of the PARAD
• Letter-request Party to the case/counsel of record/any
person authorized

• Request through electronic means Party to the case/counsel of record/any

person authorized

2. Land title and/or Tax Declaration or any Register of Deeds / Assessor’s Office /
other valid sources of landholding Requesting party
information
For No. 3 in the above enumeration:

4. Letter-authority/Special Power of Party to the case/Counsel of record

Attorney (SPA)

5. Valid ID of the principal (photocopy) Company, school or government entity

concerned

Company, school or government entity

concerned

319
 6. Valid ID of the representative (for
presentation only) or any proof of
identity

FEES TO PROCESSI PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID NG TIME RESPONSIBLE
1. Client submits 1.1 Agrarian Reform None 5 Minutes Provincial
DARAB request Program Officer (ARPO) Agrarian Reform
form/letter- II receives and reviews Adjudicator
request/request the accomplished (PARAD)
through form/letter-
digitally/online. request/request
digitally/online.

1.2 ARPO II verifies case

records if there is a 10
pending/no pending
case before the RARAD. None minutes

1.3 ARPO II issues

Order of Payment (only PARAD
for paying client) if with
pending/no pending
case.
2. Client pays the 2.1 ARPO II prepares PHP 50/ 10 Minutes PARAD
necessary fees. the Certification. document
(Pauper
litigant
free of
charge)
2.2 ARPO II records the
Official Receipt number
in the logbook/request
form.
3. Client receives 3. ARPO II releases the None 7 minutes PARAD
the Certification Certification and
and accomplishes requests the Client to
the Client accomplish the CSM
Satisfaction Form.
Measurement

320
(CSM) Form and
drops in the
designated box.
Php 60
50.00
32
Minutes
TOTAL: (MC No.
(or within
02,
3 days)
Series of
2022
2011)
Free of
If Pauper Litigant
charge

321
8. Issuance of Certified Copies of Documents (Case Records,
Resolution, Decisions, Orders) and/or Transcript of Stenographic
Notes (TSN)
The certified copies of documents which include any record, decision, ruling or entry
requested by interested parties for personal files, as annexes to any appeal in any court
or tribunal or for other legal purposes.

Office or Office of the Provincial Agrarian Reform Adjudicator (PARAD)

Division:
Classification: Simple Transaction
Type of Government-to-Citizens (G2C), Government-to-Government (G2G),
Transaction: Government-to-Businesses (G2B)
Who may avail: For certified copies of documents (case records/TSN):
1. Any party to the case;
2. Any counsel of record; or
3. Any person authorized by the party / counsel to the case
4. Government entity concerned

For certified copies of promulgated Decisions/Resolutions/Orders:

1.Any interested party; or
2.Any government entity concerned.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Written request
• DARAB Request Form Office of the PARAD

• Letter-request Party to the case/counsel of record/any

person authorized

• Request through electronic means Party to the case/counsel of record/any

person authorized

For No. 3 in the above enumeration:

1. Authorization/Special Power of Party to the case/Counsel of record
Attorney (SPA)

2. Valid ID of the principal (photocopy) Company, school or government entity

concerned
3. Valid ID of the representative (for
Company, school or government entity
presentation only) or any proof of
concerned
identity

322
 FEES TO PROCESSI PERSON
CLIENT STEPS AGENCY ACTIONS NG TIME
BE PAID RESPONSIBLE
1. Client submits 1.1 ARPO II receives the None 5 minutes PARAD
DARAB request accomplished
form/letter- form/letter-
request/request request/request online.
online.
1.2 ARPO II retrieves
case records and verifies
the existence of the
requested document 12 minutes
PARAD
and assesses the None
amount to be paid.

1.3 ARPO II prepares

and reproduces the
requested document
and issues Order of
Payment (only for paying
client).

If case folder is at the PARAD

office: None

50 pages and below, 5

years and below

•50 pages and below,

above 5 years

•51 to 100 pages,

5 years and below

•51 to 100 pages,

above 5 years 30 minutes

If case folder/TSN is not 40 minutes

yet available or if case
records are voluminous: 1 Hour

1.3.1 ARPO II retrieves

and prepares the 1 hour, 10
requested documents minutes

323
 3 days

None
PARAD

2. Client pays the 2.1 ARPO II Php 12 10 minutes PARAD

necessary fees. authenticates the
10.00 /
document while the
page
Client is paying the
corresponding fee at the (Pauper
cashier. litigant is
free of
charge)
2.2 ARPO II records the
Official Receipt number
in the logbook/request
form.
3. Client receives 3. ARPO II releases the None 8 minutes PARAD
the requested (requested documents)
documents and to the Client.
accomplishes the
Client
Satisfaction
DAR Personnle
Measurement
requests the Client to
(CSM) Form.
accomplish the CSM
Form.
TOTAL: PhP 12 PARAD
10.00

(MC No.
02 Series
of 2022)

324
 2021
DARAB
Revised
Rules of
Procedur
Pauper Litigant: e
Free of
Charge
For 50 pages and below PARAD

1 hour,
5 minutes
5 years and below
(or within
3 days)
1 hour, PARAD
15
5 years and above minutes
(or within
3 days)

Archived 3 days
For 51 to 100 pages
1 hour,
35
5 years and below minutes
(or within
3 days)
1 hour,
45
5 years and above minutes
(or within
3 days)
Archived 3 days

325
 9. Issuance of Entry of Judgment
The Entry of Judgment is issued to the requesting party interested to have the subject
decision/resolution/final order which has become final and executory (FINEX) be entered
in the book of entries of decisions, resolutions and final orders.
Office or Division: Office of the Provincial Agrarian Reform Adjudicator (PARAD)
Classification: Simple Transaction
Type of Government-to-Citizens (G2C), Government-to-Government (G2G),
Transaction: Government-to-Businesses (G2B)
Who may avail: 1. Any party to the case;
2. Any counsel of record;
3. Any person authorized by the party/counsel to the case; or
4. Any government entity concerned
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2. Written request
• DARAB Request Form Office of the PARAD

• Letter-request Party to the case/counsel of record/any

person authorized

• Request through electronic means Party to the case/counsel of record/any

person authorized
For No. 3 in the above enumeration:

1. Letter-authority/Special Power of Party to the case/Counsel of record

Attorney (SPA)

2. Valid ID of the principal (photocopy) Company, school or government entity

concerned
Valid ID of the representative (for presentation
Company, school or government entity
only) or any proof of identity
concerned
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID TIME RESPONSIBLE

1. Client submits 1.1 The Agrarian None 5 minutes PARAD

the DARAB request Reform Program Officer
form/letter- (ARPO) II receives and
request/request reviews the
digitally/online. accomplished
form/letter-

326
 request/request
digitally/online.
1.2 ARPO II retrieves the None PARAD
case records and verifies
if the
decision/resolution/final
order has become
FINEX:

10
a. 5 years & below minutes

30
minutes

b. above 5 years 45
minutes

c. Archived
10
minutes

1.3 ARPO II prepares

the Entry of Judgment
and releases to the
client. None
2. Client 2. ARPO II requests the None 5 minutes PARAD
accomplishes the client to fill-up the CSM
Client Satisfaction Form.
Measurement
(CSM) Form and
drops in the
designated box.
TOTAL:
30
minutes
5 years & below None (or
within 3
days)

327
 50
minutes
Above 5 years None (or
within 3
days)
1 hour,
5
None minutes
Archived
(or
within 3
days)

328
10. Provision of Data and Information from EP/ CLOA Database
This procedure covers evaluation, verification, and retrieval of data from EP/CLOA and
filling-up of findings on the Request Form. It also includes generation of Certification
and/or Summary and Detailed reports to be given to client.
Office or DARPO - Support to Operations Division (STOD)
Division:
Classification: Simple
Type of Government to Government, Government to Citizen
Transaction:
Who may avail: Internal Clients, Civil Society Organization (CSO), Agrarian Reform
Beneficiaries (ARBs), Landowners and other stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request form (2 original copies) For external clients, DARPO – PACCU;
2. For external client, photocopy of client’s For internal clients, DARPO - STOD
ID as attachment
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client fills-out 1.1 DAR Personnel None 2 minutes PACCU/ Records
Request Form receives and logs-in the Officer
and attaches the filled-up Request Form. STOD
photocopy of ID.
1.2 DAR Personnel None 3 minutes PACCU/ Records
evaluates the filled-up Officer
Request Form. STOD
1.3 DAR Personnel None 3 minutes PACCU/ Records
routes the evaluated Officer
filled-up request form to STOD
Regional Chief
Administrative Officer
(RCAO).
1.4 DAR Personnel None 2 Minutes Records Officer
receives and logs-in STOD
Request Form.
1.5 CAO evaluates, None 5 Minutes Chief
verifies, and retrieves Administrative
the requested data. Officer
STOD
1.5.1 If the request is None 30 minutes Chief
for the information of Administrative
an individual ARB, Officer
generates individual STOD
ARB information
1.5.2 If the request is
for group of
ARBs,
generates list

329
 and its
summary.
1.6 CAO prepares None 5 minutes Chief
Certification that Administrative
requested information Officer
was found or was not STOD
found in the database.
1.7 Signs None 2 minutes CAO/ ARD for
RCAO’s/ARD’s initial on Operations/
the Certification. PARPO I/ II
1.8 CAO fills-up the None 2 minutes Chief
findings portion of the Administrative
Request Form. Officer
STOD
1.9 CAO forwards the None 3 minutes Chief
Certification with Administrative
attachments (if Officer
necessary) to Regional STOD
Director (RD) for
approval.
1.10 DAR Personnel None 2 minutes RD/ PARPO II
receives and logs-in the
Certification.
1.11 RD reviews the None 5 minutes RD
Certification.
1.12 RD approves and None 2 minutes RD
signs the Certification.
1.13 RD logs-out and None 2 minutes RD
returns the approved
Certification.
None 2 minutes Chief
1.14 DAR Personnel
Administrative
receives the Approved Officer
Certification. STOD
1.15 DAR Personnel None 10 Minutes Chief
photocopies one (1) Administrative
copy of the updated Officer
Request Form and STOD
Certification for
safekeeping.
1.16 DAR Personnel None 3 Minutes Chief
logs-out and Administrative
forwards the Officer
updated request STOD
form and
certification to
PACU/STOD Staff.

330
 1.17 DAR Personnel None 2 minutes PACCU/ Records
receives the Officer
updated Request STOD
Form and
Certification.
1.18 DAR Personnel None 2 minutes PACCU/ Records
logs-out and Officer
releases the STOD
Certification.
2. Client receives None 3 minutes Client
the Certification.
3. Client fills-out 3. DAR Personnel None 2 minutes PACCU/ Records
Client receives the Officer
Satisfaction accomplished CSM STOD
Measurement Form.
(CSM) Form.
End of
Transaction
TOTAL: None 1 hour 32
minutes

331
11. Processing of Application for Vacant Position
It is the judicious and objective process of assessing the merit and fitness of the applicants
for recruitment and promotion in accordance with the approved 2018 DAR Merit Selection
Plan and CSC 2017 Omnibus Rules on Appointments and other Human Resource
Actions (revised 2018). The DAR adheres to the observance of the Equal Employment
Opportunity Principle (EEOP) to be able to employ the right people who are essential to
the Agency's performance.
Office or STOD – DARPO
Division:
Classification: Simple
Type of
G2G - Government to Government, G2C - Government to Client
Transaction:
Who may avail: All interested and qualified applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Intent, specifying the position/item Applicant
number and place of assignment (2 copies)
2. Updated CSC Form 212 (duly subscribed Forms downloadable from CSC
& Sworn) with Work Experience Sheet (2 Website (www.csc.gov.ph) or at
copies) Personnel Section
3. IPCR for the last rating Applicant
period (2 photocopies)
4. Certificates of trainings attended (per MC Applicant
19-2019)
for 1st and 2nd level position
for Division Chiefs and
Executives/Managerial
Positions (2 photocopies)
5. Proof of awards and recognition Applicant
received (2 photocopies)
6. Scholastic Records (Transcript of
Records, Diploma, duly certified by the School last attended, CHED
school (2 photocopies)
7. Certificate of Eligibility (1 Authenticated- CSC/PRC
original copy and 1 photocopy)
FEES TO PROCESS
PERSON
CLIENT STEPS AGENCY ACTIONS BE PAID IN
RESPONSIBLE
G TIME
1. Client submits 1.1 Personnel Officer None 30 minutes Chief
letter-intent with receives/ downloads the Administrative
complete application and checks Officer
required the completeness of the Personnel
Section/ STOD
documents required documents
whether in email attached against the
or hard copy checklist.
addressed to the

332
Regional
Director.

1.2. Personnel Officer None 20 minutes Chief

evaluates the Administrative
documents of applicant Officer
whether they conform Personnel
Section/ STOD
with the minimum
requirement of the
position based on the
Qualification Standard,
and application of the
EEOP.
1.3 Personnel Officer None 20 minutes Chief
prepares reply letter to Administrative
notify/inform applicants Officer
of whether he/she was Personnel
Section/ STOD
qualified or not qualified.

1.4 RD approves and None 20 minutes Head of Office

signs Letter/ Notification RD/ PARPO II
to applicants. Personnel
Section/ STOD
1.5 Personnel Officer None 15 minutes Chief
forwards the approved Administrative
letter / notification to Officer
Records Section for Personnel
Section/ STOD
mailing.
1.6 Records Officer None 5 minutes Chief
encodes to ODTS the Administrative
letter and sends Officer
notification to the Personnel
applicant. Section/ STOD

Client fills-out the Client

Satisfaction
Measurement (CSM)
Form and DAR
Personnel records the
Client’s feedback.
TOTAL: None 1 hour &
50
minutes

333
12. Provision of Data/Information to Clients
Data or information on the status of programs and projects implemented by the
Department of Agrarian Reform are provided to requesting clients for whatever
legal purpose they may serve.

Office or Provincial Planning Section - STOD

Division:
Classification: Simple
Type of G2C (Government to Client)
Transaction: G2G (Government to Government)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
If Walk-in Client:
d. Valid Identification Card Any Government institution, Office of the
(Original or photocopy for presentation Requesting Client, School where the client
to PACU/STO Staff (Records Officer) is currently enrolled
e. Request Letter (1 copy, original), Office of the requesting organization
and/or DAR-Regional/ Provincial Office,
f. Filled-up Client Request Form PACU/STO Staff (Records Officer)

If Thru Mail (Snail Mail or e-Mail, Courier):

c. Valid Identification Card of the Any Government institution, Office of the
requesting party (Scanned Image) Requesting Client, School where the client
d. Request Letter is currently enrolled
*Letter must clearly specify the Office of the requesting organization,
data/information needed, when it is needed, School where the client is currently
and the purpose for which the data will be enrolled, or from the Client himself/herself
used
FEES TO PROCESSI PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID NG TIME RESPONSIBLE
A. IF WALK-IN
CLIENT
If Data requested
is not available in
the Provincial
Office
1. Presents ID Card 1.1 Receives and peruses None 15 Mins PACU/STO Staff
and Request the request letter and (Records Officer)
Letter to the identification card of
PACU/STO Staff the client. If it is in
(Records order, assesses if data
Officer) requested is available
in the Provincial
Office.
2. Receives 2.1 Informs the client that None 15 mins PACU/STO Staff
information from the data being (Records Officer)

334
 PACU/STO Staff requested is not
(Records available in Provincial
Officer) that data Office. If data is
requested is not available in DAR,
available in the refers the client to
Provincial Office concerned office. If
not, advises the client
on where and how he
can avail the data
needed.
Transaction Completed None 30 minutes

If Data requested is
Readily Available at
the DAR Provincial
Office
1. Presents ID Card 1.1 Receives and peruses None 15 Mins PACU/STO Staff
and Request the request letter and (Records Officer)
Letter to the identification card of
PACU/STO Staff the client. If it is in
(Records order, assesses if data
Officer) requested is available
at DAR-Provincial
Office.
2. Provides 2.1 Interviews client to get None 20 mins PACU/STO Staff
additional details contact details and (Records Officer)
to the details about the
PACU/STO Staff requested data, and
(Records assesses if data
Officer), finalizes requested is readily
arrangement on available or is still to be
when and how processed/ generated
data will be
claimed, and
receives client’s
portion of the
Client Request
Form
2.2 Informs the client on None 25 mins PACU/STO Staff
when the data will be (Records Officer)
available and finalizes
arrangements with the
client on when and
how the data will be
claimed
2.3 Details of the interview
and arrangements on

335
 when and how the data
will be claimed by the
client are encoded in
the Client Request
Form

2.4 Prints copy of the

filled-out Client
Request
Form. Attaches the
Provincial Office
portion in the request
letter and gives the
Client’s portion to the
client.
3. Waits for 3.1 Undertakes completed None PACU/STO Staff
notification from staff work (CSW) to (Records Officer)
DAR on comply with the
availability of request letter:
data requested
or for the agreed
time/day of
release of data
requested
• Retrieves data from None 2 hours PACU/STO Staff
the PACU/STO Staff (Records Officer)
(Records Officer) (e-
copy or hard copy),
makes a copy, and
compiles all data
requested if request
involves multiple
data
• Records appropriate None 15 mins PACU/STO Staff
updates in the Client (Records Officer)
request Form

3.2. Informs client that None 15 mins PACU/STO Staff

data requested is (Records Officer)
already available and
ready for release, if
requested document is
for pick up.
*Thru agreed mode, i.e.,
text, email, phone call
or messenger

336
 3.3 Waits for the client to None (Paused
claim data requested clock)

4.Receives data 4.1a Releases data to None 20 mins PACU/STO Staff

from DAR, client and records (Records Officer)
acknowledges release of data in the
receipt of data Client Request Form,
requested and if for pick up; or
fills-out Client *Transaction is
Request Form. deemed ended as
soon as the client has
been informed that the
data requested is
available
OR
4.1b Sends requested None
data to client based on
agreed mode (email,
snail mail or courier)
*Transaction is
deemed ended as
soon as the data is
sent through email,
post office or courier.
**Allow additional half
day allowance for
going to post-office or
courier

Transaction Completed None 3 Hours and

50 Mins
If Data requested is
available at
Provincial Office
but Still needs to be
processed
1. Presents ID Card 1.1 Receives and peruses None 15 Mins PACU/STO Staff
and Request the request letter and (Records Officer)
Letter to the identification card of
PACU/STO Staff the client. If it is in *The PACU/STO
(Records order, assesses if data Staff (Records
Officer) requested is available Officer) who first
at DAR-/Provincial received the
Office request shall be the
staff responsible
until the request is
fully complied with

337
2. Provides 2.1. Interviews client to None 20 mins PACU/STO Staff
additional details get contact details and (Records Officer)
to the details about the
PACU/STO Staff requested data, and
(Records assesses if data
Officer), finalizes requested is readily
arrangement on available or is still to be
when and how processed/generated
data will be
claimed, and
receives client’s
portion of the
Client Request
Form
2.2 Informs the client on None 10 mins PACU/STO Staff
when the data will be (Records Officer)
available and finalizes
arrangements with the
client on when and
how the data will be
claimed

2.3 Details of the interview None

and arrangements on
when and how the data
will be claimed by the
client are encoded in
the Client Request
Form
2.4 Prints copy of the None 15 mins PACU/STO Staff
filled-out Client (Records Officer)
Request
Form. Attaches the
Provincial Office
portion to the request
letter and gives the
Client’s portion to the
client.
3.Waits for 3.1 Undertakes completed None PACU/STO Staff
notification from staff work (CSW) to (Records Officer)
DAR on comply with the
availability of request letter:
data requested
or for the agreed
time/day of
release of data
requested

338
 • Requests concerned None 15 mins PACU/STO Staff
Technical Staff to (Records Officer)
generate the data
requested by client
• Processes and None 2 days PACU/STO Staff
generates data (Records Officer)
requested by client and
gives it to the staff-in-
charge of complying
with the client’s
request.
• Receives documents None 20 mins PACU/STO Staff
from Technical Staff (Records Officer)
and Compiles all data
requested (if multiple
data requirements)
• Prepares transmittal None 2 mins PACU/STO Staff
letter/memo, seeks (Records Officer)
clearance from PARPO
II for release of data
requested

• Signs transmittal None 20 mins PARPO II

memo/letter and
instructs staff-in-charge
to release data
requested
• Records appropriate None 10 mins PACU/STO Staff
updates in the Client (Records Officer)
Request Form
3.2 Informs client that None 10 mins PACU/STO Staff
data requested is (Records Officer)
already available and
ready for release
3.3 Waits for the client to None (Paused
claim the data, if for clock)
pick-up
4. Receives data 4.1 Releases data to None 20 mins PACU/STO Staff
from DAR, client and records (Records Officer)
acknowledges release of data in the
receipt of data Client Request Form, if
requested and for pick up; or
fills-out Client
Satisfaction *Transaction is
Form. deemed ended as
soon as the client has

339
 been informed that the
data requested is
available

OR
4.2 Sends requested data None
to client based on
agreed mode (email,
snail mail or courier)
*Transaction is
deemed ended as
soon as the data is
sent through email,
post office or courier.
**Allow additional half
day allowance tor
going to post-office or
courier

Transaction Completed None 2 Days 2

Hours and
37 Mins
TOTAL:
Data is not Available at None 30 Minutes
Provincial Office
Data is Readily None 3 Hours and
Available at Provincial 50 Minutes
Office
Data is at Provincial None 2 Days, 2
Office But Still Needs to Hours and
be Processed 37 Minutes

B. IF THRU E-
MAIL/SNAIL MAIL
or COURIER
If Data requested is
not available at
Provincial Offie
1.a Sends request 1.1a Receives and prints None 20 minutes PACU/STO Staff
email to request e-mail, and (Records Officer)
Provincial Office forwards it to the STO *Cut-off time
thru respective Staff (Planning Officer is 12:00
regional office IV/III) Noon. Mails
email address received
after the cut-
(with attached off time shall
image of valid ID OR be

340
 of requesting considered
party) as received
on the
OR following
working
day.
1.b Sends request 1.1b Receives request None PACU/STO Staff
letter to letter, records receipt (Records Officer)
Provincial of documents in
Office address Provincial Office
receiving logbook,
and forwards
document to Planning
Section
1.2 Receives request None 15 mins PACU/STO Staff
letter from Planning (Records Officer)
Section in-charge of
emails and assesses
whether data
requested is available
or not available at
Provincial Office, and
whether it is readily
available or is still to
be generated, if
available in Regional/
Provincial Office.

2. Receives 2.1 Informs the client that None 1 Hour PACU/STO Staff
information from the data being (Records Officer)
Planning requested is not
Section that available in Provincial
data requested Office. If data is
is not available available in other
in DAR divisions, refers the
client to concerned
office.

- Prepares and send

communication to the
client regarding non-
availability of the data
and if possible advises
client on where and
how the data can be
availed

341
 Transaction Completed None 1 Hour and
35 Minutes

If Data requested is
available in DAR –
Readily Available at
DAR Provincial
Office
1. Sends request 1.1a Receives and prints None 20 minutes PACU/STO Staff
email to request e-mail, and (Records Officer)
Provincial Office forwards it to the *Cut-off time
thru respective Planning Section is 12:00
regional office Noon. Mails
email address received
after the cut-
OR off time shall
be
OR considered
as received
on the
following
working
day.
1.b Sends request 1.1b Receives request None PACU/STO Staff
letter to Provincial letter, records receipt (Records Officer)
Office address of documents in
Provincial Office
receiving logbook, and
forwards document to
Planning Section
1.2 Receives request None 15 mins PACU/STO Staff
letter from Planning (Records Officer)
Section in-charge of
emails and assesses
whether data
requested is available
or not available at
Planning Section, and
whether it is readily
available or is still to be
generated, if available
in Planning Section.

2. Provides 2.1Communicates with None 2 Hours PACU/STO Staff

additional details the client to: (Records Officer)
to the Planning - acknowledge receipt
Section, of his/her request;

342
 finalizes - get details on data
arrangement on being requested, if
when and how needed; and
data will be - firm up contact
claimed details, and
arrangements on when
the data will be
available and how it
will be claimed
2.2 Encodes client’s None 20 mins PACU/STO Staff
contact information, (Records Officer)
details about the data
requested and agreed
arrangement on when
the data requested will
be available and how it
will be claimed in the
Client Request Form.
Prints copy of filled-out
Client Request Form
and attaches it to the
request letter

3. Waits for 3.1 Undertakes completed None PACU/STO Staff

notification from staff work (CSW) to (Records Officer)
DAR on comply with the
availability of request letter:
data requested
or agreed date
of release of
data
• Retrieves data from None 2 hours PACU/STO Staff
the Officer of the Day’s (Records Officer)
Kit (e-copy or hard
copy), makes a copy,
and compiles all data
requested if request
involves multiple data

• Records appropriate None 15 mins PACU/STO Staff

updates in the PS- (Records Officer)
CDR Form.

3.2 Informs client that None 15 mins PACU/STO Staff

data requested is (Records Officer)

343
 already available and
ready for release
* thru agreed mode, i.e.,
text, email, call, phone call
or messenger
3.3 Waits for the client to None (Paused
claim data requested clock)
4. Receives/claims 4.1. Releases data to None 30 mins PACU/STO Staff
requested data client and records (Records Officer)
from DAR, and release of data in the
fills-out Client Client Request Form, if
Satisfaction for pick up, or
Form.
4.2 Sends requested data None
to client based on
agreed mode (email,
mail or courier)
*Transaction is deemed
ended as soon as the
client is informed that
the requested data is
available, if data is for
pick up, or if data is
already sent through
email, courier, or
courier

Transaction Completed None 5 Hours and

55 Mins
If Data requested is None
available in DAR –
Still needs to be
processed
1.a Sends request 1.1a Receives and prints None 20 minutes PACU/STO Staff
email to request e-mail, and (Records Officer)
Provincial Office forwards it to the *Cut-off time
thru respective Planning Section is 12:00
provincial office Noon. Mails
email address received
OR after the cut-
off time shall
OR be
considered
as received
on the
following

344
 working
day.
1.b Sends request 1.1b Receives request None PACU/STO Staff
letter to Provincial letter, records receipt (Records Officer)
Office address of documents in
Provincial Office
receiving logbook, and
forwards document to
Planning Section
1.2 Receives request None 15 mins PACU/STO Staff
letter from STO Staff (Records Officer)
(Records Officer) and
assesses whether data
requested is available
or not available in
DAR, and whether it is
readily available or is
still to be generated, if
available in DAR.

2. Waits for 2.1 Undertakes completed

notification from staff work (CSW) to
DAR on availability comply with the
of data requested request letter:
or agreed date of
release of data
• Processes and None 2 days PACU/STO Staff
generates data (Records Officer)
requested by client
and gives it to the
staff-in-charge of
complying with the
client’s request.
• Prepares transmittal None 30 mins PACU/STO Staff
letter/memo, seeks (Records Officer)
clearance from
PARPO II for release
of data requested
• Signs transmittal None 30 mins PARPO II
memo/letter and
instructs staff-in-
charge to release
data requested
• Records appropriate None 15 mins PACU/STO Staff
updates in the Client (Records Officer)
Request Form

345
 2.2 Informs client that None 15 mins PACU/STO Staff
data requested is (Records Officer)
already available and
ready for release
2.3 Waits for the client to None (Paused PACU/STO Staff
claim the data, if for clock) (Records Officer)
pick-up

3. Receives/claims 3.1.a Releases data to None 2 Hours and STO Staff (Records
requested data client and records 30 Mins Officer)
from DAR, and release of data in the
fills-out Client Client Request Form, if
Satisfaction for pick up, or
Form.
3.1.b Sends requested None
data to client based on
agreed mode (email,
mail or courier)
*Transaction is
deemed ended as
soon as the client is
informed that the
requested data is
available, if data is for
pick up, or if data is
already sent through
email, courier, or
courier
Transaction Completed None 2 Days 4
Hours and
35 Mins
TOTAL:
Data is not Available at None 1 Hour and
Provincial Office 35 Mins
Data is Readily None 5 Hours and
Available at Provincial 55 Mins
Office
Data is Available at None 2 Days 4
Provincial Office but Hours and
Still Needs to be 35 Mins
Processed

346
13. Issuance of Certification on Motion for Reconsideration/ Appeal
filed on Agrarian Law Implementation (ALI) Case/s
This certification is requested by the parties to the case to ascertain whether the order
or the decision has a Motion for Reconsideration on file.
Office or DAR Provincial Office – Records Unit
Division:
Classification: Simple
Type of G2C - Government to Citizen; G2G – Government to Government
Transaction:
Who may avail: Parties to the Case and other interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Company, any Government Issued, or Applicant/ Requesting Person
any acceptable Identification (ID) Card.
(Example: Philippine Identification System
(PhilSys), Land Transportation Office (LTO),
Social Security System (SSS), Local
Government Units (LGUs), PhilPost,
COMELEC, etc.)
Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
Letter-Request Interested Party
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1.Client requests 1. DAR Personnel None 5 minutes Chief
for issuance of attends to client to Administrative
Certification on determine needs and Officer/ Attorney
Motion for endorses to responsible V Legal
Reconsideration person. Division/ STOD
(CMR).

2.Client presents 2.1 DAR Personnel None 5 minutes Chief

valid IDs or prepares and presents Administrative
(SPA), if Request Slip for Order Officer/ Attorney
representative, of Payment, if V Legal
and Letter- requested by the Division/ STOD
Request. BALA-Division Chief.
2.2 DAR Personnel None 2 minutes Chief
issues Official Order of Administrative
Payment. Officer
STOD
3. Client pays the 3.1. DAR Personnel None 2 minutes Chief
required fees. pays to the Cashiering Administrative
Unit. Officer/ Attorney
V Legal
Division/ STOD

347
 3.2 DAR Personnel P60.00/ 3 minutes Chief
issues the Official Certificati Administrative
Receipt. on Officer
*free of STOD
charge –
for
farmers
and
ARBs
3.3 DAR Personnel None 5 minutes Chief
prepares and issues the Administrative
CMR. Officer/ Attorney
V Legal
Division/ STOD
4. Client receives 4.1 DAR Personnel asks None 1 minute Chief
the copy of the the Client to sign in the Administrative
CMR. logbook. Officer/ Attorney
V Legal
Division/ STOD
5. Client fills-out 5.1 DAR Personnel None 2 minutes Chief
Client’s places the Administrative
Satisfaction accomplished Client Officer/Attorney
Form. Satisfaction Form in the V Legal
box. Division/ STOD
TOTAL:
Parties/N P60.00* 25 minutes
ot- (MC. 02
Parties Series of
to the 2022)
Case
Farmers Free** 10 minutes
and
ARBs
BALA Free** 1 day
*- Memorandum Circular No. 2, Series of 2022
**- Memorandum Circular No. 246, Series of 2017

348
 OnIine Issuance of Certification on Motion for Reconsideration/ Appeal
filed on Agrarian Reform Implementation (ALI) Case/s
This certification is requested by the parties to the case to ascertain whether the order or
the decision has a Motion for Reconsideration on file.
Office or Division: DAR Provincial Office – Records Unit
Classification: Simple
Type of G2C - Government to Citizen; G2G - Government to Government
Transaction:
Who may avail: Parties to the Case and other interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Company, any Government Issued, or Applicant/Requesting Person
any acceptable Identification (ID) Card.
(Example: Philippine Identification System
(PhilSys), Land Transportation Office (LTO),
Social Security System (SSS), Local
Government Units (LGUs), PhilPost,
COMELEC, etc.)
2. Special Power of Attorney (SPA) for Party to the Case
Authorized Representatives
3. Letter-Request with contact details or Interested Party
numbers
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client requests DAR Personnel None 5 minutes Chief
for issuance of assesses the request to Administrative
Certification on determine needs and Officer/ Attorney
Motion for endorses to BALA/Legal V Legal
Reconsideration Division. Contacts or Division/ STOD
(CMR) thru Email calls the Requesting
and/or DAR Party, if necessary.
Facebook
Messenger and
sends a selfie
holding his/her valid
1.2 DAR Personnel None 5 minutes Chief
ID and Application
prints and presents Administrative
Form, SPA (if
Request Slip to Officer/ Attorney
Representative),
Accounting V Legal
and Letter-Request.
Division/Section for Division/ STOD
([email protected] issuance of Order of
and Payment. If requested
rmd.secretariat.@dar. by BALA, the DAR
Personnel prepares an
gov.ph)

349
 official letter to the
BALA-Division Chief.
2. Client emails 2.1 DAR Personnel None 5 minutes
photocopy of valid prepares and provides
IDs, SPA (if copy of Official Order of Chief
Representative), Payment to Records Administrative
and Letter-Request. Division/Section. Officer

2.2 DAR Personnel None 2 minutes Chief

issues Official Order of Administrative
Payment. Officer
STOD

3. Client pays 3.1 DAR Personnel None 2 minutes Chief

required Fees via emails copy of Order of Administrative
online payment (thru Payment to requesting Officer
Land Bank of the party. Records
Philippines [LBP]) Division
and cost of courier
service. The Client
emails proof of
payment to Records
Division/Unit.
3.2. DAR Personnel P60/ 3 minutes Chief
issues the Official Administrative
Receipt and certificatio Officer
provides one (1) n*
copy to Records STOD
free of
Division/Section. charge –
for farmers
and ARBs
3.3 DAR Personnel None 1 day Chief
prepares and sends Administrative
CMR via courier service. Officer
STOD

4. Client receives 4.1 DAR Personnel None 2 minutes Chief

copy of the CMR emails the Client Administrative
from the courier Satisfaction Form. Officer
service. STOD
5. Client fills-out 5.1 DAR Personnel None 2 minutes Chief
Client’s Satisfaction prints and places the Administrative
Form and emails to accomplished Client Officer
Records Division. STOD

350
 Satisfaction Form in the
box.

TOTAL:
Parties/No Php 1 day and 26
t-Parties 60.00 minutes
to the
Case (MC No.
02 Series
of 2022)
Farmers Free 1day and 19
and ARBs minutes
Legal Free 1 day
Division/B
ALA

*- Memorandum Circular No. 2, Series of 2022

**- Memorandum Circular No. 246, Series of 2017

351
14. Issuance of Certified True Copies (CTC) of DAR Issuances
This Certified True Copy is requested by clients to support their legal, administrative, and
financial obligations or requirements.
Office or Division: STOD-DARPO
Classification: Simple
Type of Government to Government; Government to Citizen
Transaction:
Who may avail: DAR Personnel and Publics
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None
FEES TO PROCESSI PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID NG TIME RESPONSIBLE
1. Client requests 1.1 1. DAR Personnel None 5 minutes Chief
for Certified True attends to client to Administrative
Copy (CTC) of determine needs and Officer
Order/Documents endorses to responsible STOD
. person.
2. Client presents 2.1 DAR Personnel None 5 minutes Chief
valid IDs, SPA provides Request Form Administrative
(if to the client and then Officer
representative presents to BALA/Legal STOD
), and Letter- Division (LD).
Request.
2.2 DAR Personnel None 2 minutes Chief
evaluates and approves Administrative
the request. Officer
STOD
2.3 DAR Personnel None 5 minutes Chief
prepares and presents Administrative
Request Slip (RS) for Officer
Order of Payment. STOD
2.4 DAR Personnel None 2 minutes Chief
issues Official Order Accountant
of Payment. Accounting Unit

3. Client pays the 3.1 Pays the required None 2 minutes Chief
required fees fees to the Cashiering Administrative
to the Unit. Officer
Cashiering STOD
Unit.
3.2 DAR Personnel P60.00/ 3 minutes Chief
issues the Official document Administrative
Receipt. - Officer
CTC; STOD

352
 P12.00/
page -
xerox
copy;
*free of
charge –
for
farmers
and
ARBs.
3.3 DAR Personnel None 5 minutes Chief
prepares and issues Administrative
copy of CTC. Officer
STOD
4. Client receives 4. DAR Personnel asks None 1 minute Chief
the copy of the client to sign in Administrative
CTC of the logbook. Officer
Order/Docum STOD
ent.
5. The Client fills- 5. DAR Personnel None 2 minutes Chief
out the Client places the Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. STOD
(CSM) Form.

TOTAL:
CTC for Party/Not- Php60.00 32
Party to the Case /docume minutes
nt
(M.C. 02
Series of
2022)
for Party/Not-Party to Php12.00 32
the Case / page - minutes
Xerox
Copy
(MC. 02
Series of
2022)
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates of
Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

353
Online Issuance of Certified True Copies (CTC) of DAR Issuances
This Certified True Copy is requested by clients to support their legal, administrative, and
financial obligations or requirements.
Office or STOD-DARPO
Division:
Classification: Simple
Type of Government to Government; Government to Citizen
Transaction:
Who may avail: DAR Personnel and Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client requests 1.1 DAR Personnel None 5 minutes Chief
for CTC of DAR assesses and endorses Administrative
Issuances thru E- to responsible person. Officer
mail and DAR Records Division/
Facebook/ STOD
Messenger
([email protected]
and
rmd.secretariat@d
ar.gov.ph).
1.2 DAR Personnel None 2 minutes Chief
checks for the Administrative
availability of the DAR Officer
issuance. Records Division/
STOD
1.3 DAR Personnel None 5 minutes Chief
issues and presents Administrative
Request Slip for Order Officer
of Payment. Records Division/
STOD
1.4 DAR Personnel None 2 minutes Chief Accountant
issues Official Order of Accounting
Payment. Division/
STOD
2. Client pays 2.1 Pays to Cashiering None 2 minutes Chief
required fees via Unit. Administrative
online payment Officer
(thru Land Bank Records Division/
of the Philippines STOD
[LBP]) and cost of
courier service.
2.2 DAR Personnel P60.00/ 3 minutes Head Cashier
issues Official Receipt. Cashiering Unit –
GSD /
STOD

354
 document
- CTC;
P12.00/
page -
xerox
copy;
*free of
charge –
for
farmers
and
ARBs
2.3 DAR Personnel None 1 day Chief
prepares and sends the Administrative
CTC of DAR Issuance Officer
via courier service. Records Division/
STOD
3. Client receives 3.1 DAR Personnel None 1 minute Chief
the CTC of the emails the Client Administrative
DAR Issuance Satisfaction Form Officer
from the courier (CSF) to the client. Records Division/
STOD
service.
4. Client fills-out 4.1 DAR Personnel None 2 minutes Chief
the Client places the Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. Records Division/
STOD
(CSM) Form.

TOTAL:
Publics: Php 60/ 1 day and
docume 22
nt* - minutes
CTC: Php12/
page*-
xerox
copy
(MC. 02
S.2022)
Farmer and ARB: Free of
1 day and
charge*10
minutes
DAR Personnel: Free of 15
charge* minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates
of Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

355
 15. Issuance of Certified True Copies (CTC) of Orders/ Documents
This Certified True Copy of order or decision is requested by parties to the case and other
interested parties as their reference in whatever legal purpose this may serve.
Office or Division: Support to Operations Division/ Legal Division – DARPO
Classification: Simple
Type of G2C - Government to Client; G2G – Government to Government
Transaction:
Who may avail: Parties to the Case/Interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid Company or any Government Issued Company or any Government Offices
Identification (ID) Card (Example: LTO, SSS, LGUs, PhilPost)
SPA for Authorized Representatives Party to the Case
Letter-Request Interested Party
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client requests 1.1 1. DAR Personnel None 5 minutes Chief
for Certified True attends to client to Administrative
Copy (CTC) of determine needs and Officer
Order/Documents. endorses to responsible STOD
person.
2. Client presents 2.1 DAR Personnel None 5 minutes Chief
valid IDs, SPA (if provides Request Form Administrative
representative), and to the client and then Officer
Letter-Request. presents to BALA/Legal STOD
Division (LD).
2.2 DAR Personnel None 2 minutes Chief
evaluates and approves Administrative
the request. Officer
STOD
2.3 DAR Personnel None 5 minutes Chief
prepares and presents Administrative
Request Slip (RS) for Officer
Order of Payment. STOD
2.4 DAR Personnel None 2 minutes Chief
issues Official Order of Accountant
Payment. Accounting Unit

3. Client pays the 3.1 Pays the required None 2 minutes Chief
required fees to the fees to the Cashiering Administrative
Cashiering Unit. Unit. Officer
STOD
3.2 DAR Personnel P60.00/ 3 minutes Chief
issues the Official document - Administrative
Receipt. CTC;

356
 P12.00/ Officer
page - STOD
xerox
copy;
*free of
charge –
for farmers
and ARBs.
3.3 DAR Personnel None 5 minutes Chief
prepares and issues Administrative
copy of CTC. Officer
STOD
4. Client receives 4. DAR Personnel None 1 minute Chief
the copy of CTC asks the client to Administrative
of sign in the logbook. Officer
Order/Document. STOD
5. The Client fills-out 5. DAR Personnel None 2 minutes Chief
the Client places the Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. STOD
(CSM) Form.

TOTAL:
CTC for Party/Not-
Php60.00/ 32
Party to the Casedocument minutes
(M.C. 02
Series of
2022)
for Party/Not-Party to Php12.00/ 32
the Case page - minutes
Xerox
Copy
(MC. 02
Series of
2022)
Farmer and ARBs Free of 20
charge** minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates of
Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

357
Online Issuance of Certified True Copies (CTC) of Orders/ Documents
This Certified True Copy of order or decision is requested by parties to the case and other
interested parties as their reference in whatever legal purpose this may serve
Office or Support to Operations Division (STOD)/ Legal Division – DARPO
Division:
Classification: Simple
Type of G2C - Government to Client; G2G - Government to Government
Transaction:
Who may avail: Parties to the Case/ Interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Valid Company or any Government Company or any Government Offices
Issued Identification (ID) Card (Example: LTO, SSS, LGUs, PhilPost)
2. SPA for Authorized Representatives Party to the Case
3. Letter-Request with contact details or Interested Party
numbers
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client requests 1.1 DAR Personnel None 5 minutes Chief
for CTC of Order/ assesses the request Administrative
Documents thru and endorses to Officer
E-mail and DAR responsible person. STOD
Facebook He/she contacts or calls
Messenger and the Requesting Party if
sends a selfie requirements are
holding his/her incomplete.
valid ID and
application Form, 1.2 DAR Personnel None 5 minutes Chief
SPA (if presents the request to Administrative
Representative), BALA/Legal Division for Officer
and Letter- approval. STOD
Request.

([email protected]
and
rmd.secretariat.
@dar.gov.ph)

1.3 DAR Personnel in None 5 minutes Chief

BALA/Legal Division Administrative
evaluates and approves Officer
the request. STOD

358
 1.4 DAR Personnel None 2 minutes Chief
presents Request Slip Administrative
(RS) to Accounting Officer
Division/Unit for STOD
issuance of Order of
Payment.
1.5 DAR Personnel None 2 minutes Chief
prepares and issues Administrative
Official Order of Officer
Payment, and provides
copy to Records
Division/Unit.
2. Client pays 2.1 DAR Personnel None 2 minutes Chief
the required emails copy of Order of Accountant
Fees via Payment to requesting Accounting Unit
online party.
payment (thru
Land Bank of
the Philippines
[LBP]) and
cost of courier
service.
He/she emails
proof of
payment to
Records
Division/Unit.
2.2 DAR Personnel P60/page 3 minutes Chief
issues Official Receipt - Administrative
and provides one (1) Officer
copy to Records CTC; STOD
Division/Section. P12/page
- plain
copy;
free of
charge –
for
farmers
and
ARBs.
3.3 DAR Personnel None 1 day Chief
prepares and sends Administrative
copy of CTC via Courier Officer
Service.
STOD

359
 3. Client 3.1 DAR Personnel None 1 minute Chief
receives copy emails the Client Administrative
of CTC from Satisfaction Form (CSF) Officer
Courier to the Client.
Service, or STOD
downloads
digitized
format of
approved/
disapproved
application.
4. Client fills-out 4.1 DAR Personnel None 2 minutes Chief
the Client prints and places the Administrative
Satisfaction accomplished CSM Officer
Measurement Form in the box. STOD
(CSM) Form and
emails back to
Records Division
the picture of
CSM Form.
TOTAL:
CTC for Party/Not- P60/doc* 1 day and
Party to the Case ; 32
minutes
P12
/page* -
xerox
copy
(MC. 02
Series of
2022)
Farmer and ARBs Free of 1 day and
charge** 20
minutes
*DAR Memorandum Circular No. 2, Series of 2022 (Revised Guidelines on Rates of
Fees and Charges for Services Rendered by DAR)
**DAR Memorandum No. 246, Series of 2017

360
16. Issuance of Official Receipt for Payment of Bidding Documents
(based on validated deposit slip sent by the bidder)
Under Republic Act (R.A.) No. 9184, bidders may be required to pay for bidding
documents to compensate for the expenses incurred in their preparation and
development. The Bids and Awards Committee (BAC) shall provide the bidding
documents to prospective bidders upon payment of the corresponding costs to the
collecting/disbursing officer of the procuring entity involved.
Office or STOD – DARPO
Division:
Classification: Simple
Type of G2B-Government to Business
Transaction:
Who may avail: All Prospective Bidders and Interested Parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of payment form. Bids and Awards Committee and/or
Accounting Section.
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. The client 1. Bids and Awards None 3 Minutes BAC Secretariat
requests for Committee (BAC) Chief
Issuance of Secretariat Staff submits Administrative
Official Receipt to the Cashiering Unit Officer
from the Cashier the copy of the validated General Services
deposit slip and filled-up Division/Unit
order of payment form
paid by the Bidder.

2. Issuance of 2. Cashier issues an None 3 Minutes Chief

Official Receipt Official Receipt based Administrative
on the validated deposit Officer
slip, order of payment, General Services
and bid documents. Division/Unit
(*Original Official
Deposit will be
submitted by the BAC
Sec during the Pre-Bid
Conference)
3. The client 3. Cashier reviews the None 2 Minutes Chief
receives official accomplished CSM Administrative
receipt and fills Form Officer
out Client General Services
Satisfaction Division/Unit
Measurement
(CSM) Form
TOTAL: None 8 Minutes

361
17. Facilitation to Access Agricultural and Enterprise/ Livelihood
Credit to Individual ARBs and ARB Members of ARBOs
This service provides the processes on how to facilitate the access of individual agrarian
reform beneficiaries (ARBs)/ARB members of agrarian reform beneficiary organizations
(ARBOs) to new availers and re-availers of agricultural and enterprise/livelihood agri-
credit loans from partner lending institutions. This process does not apply to accessing
Microfinance services by ARBs. In case of loan availment by ARB household members,
this will depend on the existing credit program policy (i.e., CAP-PBD Window III, E-ARISE
ARBs, APCP/ALERT, AFFORD ARBs, EPAHP Lending Program, and credit programs of
other partner agencies).

Note: 1) After the loan release orientation (step 5 of this process), the DARPO shall assist
the LBP Lending Centers in the conduct of pre-release orientation for ARB/ARBO
borrowers, and facilitate the conduct of relevant Capacity Development/technical
assistance activities related to loan administration, monitoring, repayment and
mainstreaming to regular credit window of financing institutions.

2) Digital services to be extended to the ARBs/ARBOs will depend on the

availability of connectivity facilities, and the readiness of both the clients and the
DARPOs.

3) Coordinative activities on the tracking of status of approval of loan proposals

per ARBO, including repayment will also be undertaken.

Office or Program Beneficiaries Development (PBD) Office (DARMO and

Division: DARPO)
Classification: Complex
Type of Government to Citizen (G2C)
Transaction:
Who may avail: Individual Agrarian Reform Beneficiaries (ARBs) and ARB members
of Agrarian Reform Beneficiaries Organizations (ARBOs)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
FOR NEW AVAILERS
1. List of individual ARBs (either member or ARBO
non-member of an ARB organization)
certified by MARPOs and ARBOs (if MARPO
member/s of ARBO/s)
2. Certification from the ARBO (where ARB ARBO where ARB is a member
is a member) that the ARB is in good
standing (1 original)
3. ARBO must be registered with the CDA ARBO’s Certificate of CDA or SEC
or SEC (1 latest certified true copy) Registration
including:

362
 > Latest Certificate of Compliance CDA
(COC), or
> Certificate of Good Standing (CGS) SEC

(If the financial institutions do not require

the borrower’s juridical personality, the
DOLE Certification maybe an option)
4. ARBO must have Policies, Systems and ARBO
Procedures (PSP) on lending
program/services (1 certified true copy)
5. List of ARB members in need of credit ARBO
(based on needs assessment), the target ARB Concerned
areas and types of crops to be financed
6. List of ARBs registered with the DA’s DA Regional Office or MAO
Registry System for Basic Sectors in
Agriculture (RSBSA).
Registry Number (for ARB registered
already)

Note: If the ARB is not yet RSBSA-

registered, the MARPO will provide
him/her the RSBSA Ani at Kita
registration form.
7. Request of the ARBO/Individual ARB for ARBO/Individual ARB
DAR’s assistance in credit availment
including the loan documentary
requirements consisting of:

For ARBO borrowers:

1. Board resolution expressing and
authorizing the ARBO to apply for a loan
(specify amount and credit facility),
designating two officers as signatories to
negotiate a loan with LBP and sign and
endorse loan documents with specimen
signatures and photos of authorized
signatories;
2. (List of certified incumbent members of
BOD and principal officers;
3. Audited Financial Statements (FS) for the
past 3 years, if available and latest interim
FS for the current year
4. Farm Plan and Budget
5. Business Plan, if applicable
6. Photocopy of registration certificate and
Articles of Cooperation/Incorporation and

363
Constitution/By-Laws; including
amendments duly certified by CDA or SEC

For Individual ARB Borrowers:

1. Duly filled-out loan application with picture
with sworn affidavit containing the following:
a) no outstanding loans to any LBP
conduit;
b) no outstanding loans to other
creditors, all of the same project
2. Certification from MARPO that borrower
is an ARB with actual tillage in hectares
3. Notarized lease contract (in case of
tenant/leaseholder) or Certification from
DARPO (in case of non-availability of LH
contract due to damaged/loss
4. Pro-forma invoice of fixed assets/farm
implements (if applicable)
FEES
PROCESSI PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
NG TIME RESPONSIBLE
PAID
1. Client submits 1.1 Records Staff / None 10 Records Officer
complete Officer receives and minutes DARMO/ STOD
documentary records the letter
requirements for request in the DARPO’s
the preparation of Official Document
loan documents/ Tracking System
proposal. (ODTS) and forwards to
the Head of Office.

1.2 Receiving Clerk 20 Head of Office/

receives, evaluates and minutes PARPO II
routes to PBD sector.

1.3 Receiving clerk at 10 CARPO, PBDD

PBDD receives the minutes
Loan Application Folder
with complete
documents and
encodes in ODTS.
CARPO examines and

364
routes to the concerned
point person
1.4 Credit Program 1 day CARPO, PBDD
Point Person reviews Credit Program
the completeness of Point Person
basic loan documentary
requirements
- ARBO
- Individual ARBs
1.5 Point Person None 15 Minutes Credit Program
prepares endorsement Point Person,
letter for LBP and PBDD
forwards to PARPO II
with the Loan
Application folder for
signature.
1.6 PARPO II reviews 1 hour PARPO II
and signs the
endorsement letter with
Loan Application folder.
1.7 Administrative 10 minutes PARPO II
Staff/Clerk transmits the STOD
signed transmittal with
Loan Application folder
to Records Unit for
tracking purposes.
1.8 Agri-Credit and 1 day CARPO, PBDD
Micro Finance (ACMF) ACMF Point
Point person submits Person
the Loan Application
Folder to Financing
Institution (e.g LBPLC,
other lending
institutions).
1.9 Credit Program 20 minutes CARPO, PBDD
Point Person notifies the DARMO
ARBO on the
endorsement of loan
document by the
DARPO to the LBP
Lending Center.
Client answers the
Client Satisfaction
Measurement (CSM)
Form and DAR
Personnel records the
Client’s feedback.

365
END OF TRANSACTION
2 days, 2
hours and
15
TOTAL: None
minutes

366
18. Provision of Appropriate Trainings to ARB Organization
This service will provide trainings as requested by assisted-ARBOs in terms of farm
technology, livelihood, and skills enhancement to improve their levels of maturity.
Office or Program Beneficiaries Development Office (DARMO & DARPO)
Division:
Classification: Complex
Type of Government to Business (G2B) and Government to Citizen (G2C)
Transaction:
Who may avail: ARB Organizations (ARBOs) in Agrarian Reform Areas (ARAs)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request or Resolution (1 original, 2 ARBO
photocopies)
FEES PROCES PERSON
CLIENT STEPS AGENCY ACTIONS TO BE SING RESPONSIBLE
PAID TIME
1. Client logs 1. DARMO Staff/Officer None 5 minutes MARPO
details of the Day hands DARMO/ STOD
on the Visitors over/gives the DARMO
Logbook. Visitors Logbook.
2. Client submits 2.1 DARMO None 5 minutes MARPO
letter Staff/Officer of the Day DARMO/ STOD
request/ARBO receives and records
resolution to the the letter request/ARBO
concerned Head resolution.
of Office.
2.2 DARMO Technical None 20 minutes MARPO
Staff evaluates the letter DARMO/ STOD
request/ARBO
resolution and prepares
endorsement
memorandum to be
signed by MARPO to
the DARPO.
2.3 DARMO Technical None 10 minutes MARPO
Staff sends out the DARMO/ STOD
scanned copy of the
endorsement
memorandum with
ARBO’s request
letter/resolution to
DARPO via email/any
electronic application.

367
2.4 Receiving Staff, None 10 minutes Head of Records
DARPO receives the Section
hard copy of the DARMO/ STOD
documents from
email/any electronic
application, records
through Official
Document Tracking
System (ODTS), and
routes to the PARPO.
2.5 Receiving Staff None 10 minutes PARPO
receives documents, DARMO/ STOD
updates ODTS, and
routes to PBD Division
CARPO.
2.6 CARPO reviews and None 10 minutes CARPO-PBDD
recommends DARMO/ STOD
appropriate action and
endorses the
documents to the
concerned point person.
2.7 Point person None 2 hours PBDD Point
determines appropriate Person
action to immediately DARMO/ STOD
respond to the request.

2.7.1 If can be
accommodated
within the current
budget, prepare
activity proposal (Go
to Step 2.8).
2.7.2 If not, include
budget in the
following year’s PBD
targets or coordinate
with the ARBO if this
can be an ARBO-led
activity without cost
to DARPO except
the deployment of
resource persons
(Go to Step 2.11).

368
 2.8 CARPO-PBDD None 2 hours CARPO-PBDD
reviews, finalizes, and DARMO/ STOD
endorses the proposal
to the PARPO for
approval.
2.9 PARPO None 1 hour PARPO
approves/disapproves DARMO
activity proposal.
2.10 PBDD completes None 1 day PBDD Point
the procurement Person
documents for the DARMO/ STOD
required meals and
supplies.
2.11 PBDD Staff None 1 day PBDD Staff
Prepares letter to the DARMO/ STOD
requesting ARBO on the
action to be taken, and
sends to the MARPO
through email.

2.11.1 DARMO Staff MARPO

prints the documents DARMO/ STOD
received through
email and sends out
to the concerned
ARBO.
3. Client 3. MARPO staff None 1 day MARPO
provides a list of provides the list of DARMO/ STOD
participants to the participants to the
MARPO. DARPO for the
issuance of the Special
Order.
Client fills-out the Client
Satisfaction
Measurement (CSM)
Form and DAR
Personnel records the
Client’s feedback.
TOTAL: None Option 1 –
with
proposal
and
procureme
nt – 4
days 10
minutes

369
 Option 2 –
without
proposal
and
procureme
nt (ARBO-
led with
DARPO
providing
resource
persons) –
1 day 1
hour
10
minutes

370
PROVINCIAL OFFICE
INTERNAL SERVICES

371
 1. Provision of ICT Services (Service Desk)
This procedure lays down the process of how Information and Communication
Technology (ICT) resources including hardware, software and application are maintained,
repaired, and managed to ensure of an effective, efficient services to employees for
continuous smooth operation in the workplace.
Office or Division: STOD-DARPO
Classification: Simple
Type of Government to Government (G2G)
Transaction:
Who may avail: All DARRO Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Filled-out Provision of ICT Services Form STOD

PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client fills-out 1.1 Computer None 5 minutes CAO
Provision of ICT Programmer II receives STOD
Services Form for and records in the
Troubleshooting/ logbook or Online Form
Repair of Device or all information from the
other ICT-related Provision of ICT
devices. Services Form.

1.2 Computer None 10 CAO

Programmer II conducts minutes STOD
troubleshooting
activities.

1.3 Computer None Easy: 10 CAO

Programmer II conducts minutes STOD
resolution/ maintenance
activities. Moderate
: 1 hour

Difficult: 1
day

Preventiv
e
Maintena

372
 nce: 4
Hours
1.3.1 If resolved, 10 CAO
Computer Programmer minutes STOD
II returns the device to
the Client, or updates
the Client of the
resolution with the
accomplished Provision
of ICT Services Form.
1.3.2 If the hardware None CAO
component is beyond STOD
repair and under
warranty, Computer
Programmer II
endorses the device to
the Supply Officer with
the Provision of ICT
Services Form to avail
warranty procedures.
Provides copy of the
accomplished Provision
of ICT Services Form
to the personnel
concerned for
information and
reference.

1.3.3 If the hardware None CAO

component is beyond STOD
repair and not under
warranty, Computer
Programmer II returns
the device to the client
with the accomplished
Provision of ICT
Services Form as
support in availing of
service center repair or
replacement of defective
component.

1.3.4 If the issue is None CAO

about application or STOD
software in which the
problem is beyond

373
 resolution, Computer
Programmer II
endorses/elevates the
issue to the concerned
Office.
1. 2. Fills-out Client None 2 minutes Client
Satisfaction
Measurement
(CSM) Form.
TOTAL: None For
resolved
ICT
Services
:
Easy: 35
minutes

Moderat
e: 1 hour
25
minutes

Difficult:
1 day 25
minutes

For
preventi
ve
maintena
nce: 4
hours
and 15
minutes

374
 2. Issuance of Personnel Records
Processes to be observed in the request and issuance of personnel records (Service
Record, Certifications and available Leave Balances).
The Personnel Division is the repository of personnel records and must be readily
available anytime, provided there is a valid request and is not classified as confidential.
Office or STOD-DARPO
Division:
Classification: Simple
Type of Government to Government (G2G)
Transaction:
Who may avail: DARPO Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request form Personnel Division/ STOD
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. 1. Client submits 1.1 Administrative Aide None 2 minutes CAO
the filled-up IV/ VI receives the Personnel Division/
Request Form. submitted filled-up STOD
Request Form.
1.2 Administrative Aide None 3 minutes CAO
IV/ VI evaluates request Personnel Division/
and forwards to STOD
concerned section.
2. 1.3 Administrative None 10 minutes CAO
Officer II verifies, and Personnel Division/
reviews employee STOD
records and prepares
requested document.
3. 1.4 Chief Administrative None 10 minutes CAO
Officer reviews and Personnel Division/
signs by authorized STOD
officer.
4. 2. Client receives 2. Administrative None 5 minutes CAO
copy of the Assistant III releases Personnel Division/
requested record. approved record to the STOD
concerned personnel
and records in the
logbook.
5. Client answers the
Client Satisfaction
Measurement (CSM)
Form and DAR

375
Personnel records the
Client’s feedback.
TOTAL: None 30
minutes

376
 3. Processing of Application for Leave of Absence
Prescribed documentary requirements and step-by-step processes in the application and
approval/disapproval of leave of absence of officials and employees of DAR. However,
where the application for leave of absence, including terminal leave, is not acted upon by
the head of agency or his duly authorized representative within five working days after
receipt thereof, the application for leave of absence shall be deemed approved.
Office or Division: STOD-DARPO
Classification: Simple
Type of G2G – Government to Government
Transaction:
Who may avail: DAR Officials and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. Application for leave of absence two (2) Personnel Division for the form/
original copies: www.csc.gov.ph
Types of Leave:
1.a. Sick Leave of absence: Attending Physician
- Medical Certificate for more than 5 days
- Office Clearance for 30 days or more Personnel Division for the form/
1.b. Vacation/Mandatory Leave www.csc.gov.ph
- Office Clearance for 30 days or more
1.b.1 - Additional requirements for
travel abroad:
- Letter request at least 15 days prior to the Employee concern
scheduled date of departure
- Office Clearance Personnel Division/ STOD/
- Certification from the Head of Office that www.csc.gov.ph
will not in any way affect the work Head of Office
performance of the Office
- Written justification if the request did not Employee Concern
comply with the aforementioned 15 working
days lead time
- Photocopy of the round-trip ticket Employee Concern
1.c Solo Parent Leave
- Photocopy of the latest Solo Employee Concern
Parent ID issued by DSWD
1.d Maternity Leave (105 days)
- Medical Certificate Attending Physician
- Office Clearance Personnel Division/www/csc.gov.ph
1.e Paternity Leave
- Medical Certificate Attending Physician
1.f Rehabilitation Leave
- Police Incident Report
- Medical Certificate Attending Physician
1.g VAWC, any of the following
- Barangay Protection Order;

377
 - Temporary/Permanent Protection Barangay Captain/Municipal Trial Court in
Order obtained from the Court; the absence of Brgy. Captain and MTC,
- If the Protection Order is not Punong Barangay/Kagawad or Prosecutor
issued either by the barangay or Court, a or Clerk of Court
certification issued by the Punong
Barangay/Kagawad or Prosecutor or Clerk
of Court indicating that an application for
BPO, TPO, or PPO has been filed with their
office shall suffice to support the ten-day
leave application.
1.h - Adoption Leave
- Authenticated copies of the
Decree of Adoption issued by the proper Proper court authorities
court
1.i Calamity leave (5 days)
- Declaration of state of calamity National/local issuances
1.j Quarantine leave (14 days)
- Result of RTPCR/antigen LGU/IATF order/resolution
- Barangay certification (either
close contact etc)
- Office memorandum signed by the
head of office
- Certification of protocol committee

Note: Study leave and terminal leave

Application has a different process
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1.Submit the 1.1 Administrative Staff None 10 Chief
application for leave receives and encodes in minutes Administrative
of absence duly the Official Document Officer
recommended and Tracking System Personnel Section/
signed by the (ODTS) and forwards to STOD
immediate the Administrative
supervisor with the Staff/Officer
required supporting
documents and
office clearance (for
1 month or more but
not to exceed one
year)
1.2 Administrative None 10 Chief
Assistant III evaluates minutes Administrative
the application for leave Officer
of absence as to the Personnel Section/
STOD

378
 completeness of
information
1.3 Administrative Officer None 10 Chief
(AO) II records the type minutes Administrative
of leave of absence and Officer
the number of days Personnel Section/
STOD
applied for in the leave
card index or the
automated leave
carding system and fills
up available leave
balances in the
application for leave
form and indicates
whether with or without
pay and affixes initial
1.4 CAO evaluates and None 3 minutes PARPO II
signs the certificate of
available leave balances
portion of the application
form.
1.6 Administrative None 10 Chief
Assistant III records in minutes Administrative
the ODTS and forwards Office
the application for leave Personnel Section/
absence to the Office of STOD
the Director/FMAO for
approval/disapproval
1.7 Approves the None 4 hours PARPO II
application for leave of
absence
1.8 Administrative Staff None 3 minutes Chief
provides a copy to the Administrative
concerned personnel of Officer
the Personnel Section/
STOD
approved/disapproved
application for leave of
absence
1.9 Administrative Staff None 5 minutes Chief
files approved Administrative
application for leave of Officer
absence in the 202 file Personnel Section/
STOD
of the concerned
personnel

The client fills out Client

Satisfaction

379
Measurement (CSM)
Form
TOTAL: None 4 hours
58
minutes

380
4. Processing of First Salary on Original Appointment, Promotional,
Appointment, Reappointment, Reemployment and Last Payment
Documentary requirements and step-by-step processes for the payment of first and last
salaries of DAR officials and employees per approved appointment, certificate of
assumption to duty & funds availability as authorized by the Department of Budget and
Management.
Office or STOD-DARPO
Division:
Classification: Simple
Type of G2G
Transaction:
Who may avail: Central Office Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. FIRST SALARY
1. Certified copy of the duly approved -Personnel Division/Section
appointment by the appointing
authority -Personnel Division/Section
2. Certified copy of the certificate of
assumption to duty -Personnel Division/Section
3. Certified copy of the oath of office -www.csc.gov.ph/Personnel Division/Section
4. Attested copy of the Statement of for the form
Assets, Liabilities, and Net worth
(SALN) as of date of assumption to -Personnel Division/Section,
duty Records Division or through Office 365
5. Duly signed finger scan report/daily Account for SOs, Personnel
time record with attached Special Division/Section for TOs and OBs and CAs
Order (SO), Travel Order (TO), from visited office/agency
Official Business (OB)/Permission
Slip with Certificate of Appearance -BIR Office
(CA) (if applicable) -Phil-health Office
6. Tax Identification Number -Pag-IBIG Office
7. Phil-health Identification Number
8. Pag-IBIG Member’s Identification -LBP with Endorsement from the
Number Personnel Division/Section
9. LBP Payroll Account Number

Additional Requirements for -Former office

transferees and reappointment -Former office
10. GSIS Business Partner (BP) Number -Former office
11. Copy of authority to transfer
12. Certificate of last salary received from
former office certified by the Chief
Accountant and verified by the COA -Former office
Resident Auditor -Former office

381
 13. Approved office clearance -Former office
14. Updated Service Record -Former office
15. Certificate of available leave credits
16. BIR W2 or Income Tax Return (ITR)
(as of the last day of service from -GSD/GSS
former office)
17. Certificate of Service Vehicle – for 3rd
level officials of Regional and -Personnel Division/Section
Provincial Offices
18. Pag-IBIG & P-health forms for
updating/consolidation of members'
records
B. LAST SALARY
1. Duly signed finger scan report/daily -Personnel Division/Section or through
time record with attached Special Office 365 Account for SOs, Personnel
Order (SO), Travel Order (TO), Division for TOs and OBs and CAs from
Official Business (OB)/Permission visited office/agency
Slip with Certificate of Appearance
(CA) (if applicable)
2. Approved office clearance -Personnel Division/Section
3. Attested copy of the Statement of -Records Division/Section
Assets, Liabilities, and Net worth
(SALN) as of date of last day of duty
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
A. FIRST SALARY
1. 1. Submit to the 1.1 Administrative Aide None 20 minutes CAO
Personnel IV/VI/Personnel Officer Personnel Section/
Division/Section receives documents, STOD
the complete encodes to the Official
documentary Document Tracking
requirements System (ODTS), and
forwards to the Payroll
Officer
2. 1.2 Administrative None 1 Hour & CAO
Officer (AO) 30 Minutes Personnel Section/
IV/Personnel Officer STOD
evaluates the submitted
documentary
requirements as to
completeness and
encodes the personal
information provided
through the PDS in the
payroll system database

382
3. 1.3 AO IV/Personnel None 20 minutes CAO
Officer prepares the Personnel Section/
Disbursement Voucher STOD
(DV) and Obligation
Request and Status
(ORS) for claims with
complete documentary
requirements and
affixes initials
4. 1.4 AO IV/Personnel None 5 minutes CAO
Officer forwards the Personnel Section/
claim to the CAO for STOD
final evaluation and
affixes initials
5. 1.5 Reviews the claim None 20 minutes PARPO I
for salary and
allowances for final
approval and initials the
DV and ORS.
-counter check 1.6 Admin Aide None 20 minutes CAO
with GMO No. 3 IV/VI/Personnel Officer Personnel Section/
(signing authority) updates the status of STOD
the claim in the ODTS
and forwards it to the
Office of the Director for
ARCDS/ARDA/PCAO
for signature/approval of
Box A for both DV &
ORS
END OF TRANSACTION
TOTAL: None 2 Hours
55
minutes
B. LAST
SALARY
1. 1. Submit 1.1 Admin Aide None 5 minutes CAO
complete IV/VI/Personnel Officer Personnel Section/
documentary receives documentary STOD
requirements requirements
(retirement, (retirement, resignation,
resignation, transfer)
transfer)
1.2 Admin Aide None 15 minutes CAO
IV/VI/Personnel Officer Personnel Section/
encodes the documents STOD
to the ODTS and

383
 forwards it to the Payroll
Officer

1.3 Admin Officer IV/ None 1 hour and CAO

Personnel Officer 30 minutes Personnel Section/
evaluates the submitted STOD
documentary
requirements as to
completeness and
updates the personal
information provided
through the PDS in the
payroll system database
1.4 AO IV/Personnel None 20 minutes CAO
Officer Prepares the Personnel Division/
Disbursement Voucher STOD
(DV) and Obligation
Request and Status
(ORS) for claims with
complete documentary
requirements and
affixes initials
1.5 AO IV/Personnel None 5 minutes CAO
Officer forwards the Personnel Division/
claim to the CAO for STOD
final evaluation and
initials
1.6 CAO reviews the 20 minutes PARPO I
claim for salary and
allowances for final
approval and initials the
DV and ORS.
-counter check 1.7 Admin Aide 20 minutes CAO
with GMO No. 3 IV/VI/Personnel Officer Personnel Division/
(signing authority) updates the status of STOD
the claim in the ODTS
and forwards it to the
Office of the Director for
ARCDS for signature/
approval of Box A for
both DV
The client fills out CSM
Form
END OF TRANSACTION

384
TOTAL: None 2 Hours
55
minutes

385
5. Processing of Terminal Leave Claim
Prescribed documentary requirements and step-by-step processes in the application and
approval of terminal leave benefits of officials and employees of DAR.
This is the payment for the monetary value of the total accumulated leave credits of an
employee based on the highest salary rate received prior to, or upon retirement date or
voluntary resignation.
Request for payment of terminal leave benefits may be brought any time after the
official/employee severed connection with the Department.
Office or Personnel Section STOD – DARPO
Division:
Classification: Complex
Type of G2G
Transaction:
Who may avail: All DAR officials and employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved application for leave Personnel Division/Section for the form
Statement of Leave of Absence Personnel Division/Section
Certified copy of leave cards Personnel Division/Section
Certified copy of appointment Personnel Division/Section
Certified copy of NOSA or NOSI Personnel Division/Section
Complete service record Personnel Division/Section
Attested copy of the Statement of Assets, Personnel Division/Section
Liabilities & Net worth (SALN) as of date of www.csc.gov.ph for the form
retirement/separation Personnel Division/Section for the form
Approved Office clearance/s Employee-Retiree

LBP Bank Account Office of the Ombudsman

Ombudsman Clearance

* Additional requirements in case of death of

the employee-retiree

• If Married

Death Certificate of the employee Philippine Statistics Authority

Marriage Certificate Philippine Statistics Authority
Birth Certificates of all surviving legal heirs Philippine Statistics Authority
Notarized Affidavit of Next of Kin of the Personnel Division/Section for the form
spouse with corroboration of two Law Office for the notarization
disinterested persons Personnel Division/Section for the form
Law Office for the notarization
Notarized Waiver of rights of children 18
years old and above (if applicable)

386
 Philippine Statistics Authority

• If Single Personnel Division/Section for the form

Marriage Certificate of parents Law Office for the notarization

Notarized Affidavit of Next of Kin of parents Personnel Division/Section for the form
with corroboration of two disinterested Law Office for the notarization
persons Philippine Statistics Authority
Personnel Division/Section for the form
If both parents are dead – Law Office for the notarization
Notarized Affidavit of Next of Kin of the
siblings

Birth Certificate of all siblings

Notarized Waiver of Rights of other siblings
(if applicable)
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1.Submit the 1.1 Admin Staff receives None 10 minutes Chief
approved application for terminal Administrative
application for leave claim, records in Officer
leave, approved the logbook/ encodes in Personnel
regional/ the ODTS and forwards Section/ STOD
provincial office to the Administrative
clearance (for Staff/Officer
DARRO
employees), and
the attested copy
of the SALN as of
date of retirement
1.2 Admin Staff 5 days Chief
prepares the DARRO Administrative
office clearance and Officer
facilitates the signing Personnel
/approval by authorized Section/ STOD
signatories
1.3 Admin Staff None 1 hour 30 Chief
prepares documentary minutes Administrative
requirements for Officer
retirement such as: Personnel
Leave Card, SOLA, Section/ STOD
Service Records, NOSI,
NOSA Appointments,
1.4 AO V reviews None 20 minutes Chief
thoroughly the approved Administrative
application for terminal Officer

387
leave claim together Personnel
with the supporting Section/ STOD
documentary
requirements as to
completeness and
correctness
1.5 AO V prepares None 20 minutes Chief
indorsement of all Administrative
documentary Officer
requirements to Personnel
DARCO-HRMO for Section/ STOD
Terminal leave Benefits
claim.
1.6 Review and approve None 30 minutes RD
endorsement letter to Personnel
DARCO Section/ STOD
1.7 AO V records to the None 20 minutes Chief
logbook / encodes in the Administrative
ODTS and submit the Officer
same to the Records for Personnel
mailing thru courier for Section/ STOD
submission to DARCO
1.8 Personnel officer None 10 minutes Chief
files duplicate copies of Administrative
the terminal leave Officer
documents in the Personnel
employee’s 201 Section/ STOD

Client fills out the Client

Satisfaction
Measurement (CSM)
Form
END OF TRANSACTION
TOTAL: None 5 days
3 hours &
20
minutes

388
6. Procurement for Goods and Services through Competitive Bidding
Competitive Bidding - Refers to a method of procurement which is open to participation by
any interested party and which consists of the following processes: advertisement, pre-bid
conference, receipt and opening of bids, eligibility screening of prospective bidders, and
evaluation of bids, post- qualification, and award of contract. The terms “Competitive
Bidding” and “Public Bidding” shall have the same meaning and shall be used
interchangeably.
All Procurement shall be done through “Competitive Bidding” except as provided in R.A.
9184. Resort to alternative methods shall be made only if: 1) highly exceptional cases 2)
To promote economy and efficiency 3) Justified by conditions specified in R.A. 9184 and
its IRR.
This method covers procurement having an Approved Budget for the Contract of above P1
Million.
Office or Division: STOD - DARPO
Classification: Highly Technical Transaction
Type of G2G - Government to Government
Transaction:
Who may avail: All Bureaus/Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved Purchase Request Requesting Party (End-User)
2. Approved Project Proposal Requesting Party (End-User)
3. Approved Project Procurement Requesting Party (End-User)
Management Plan (PPMP)
4. Technical Specifications indicating Requesting Party (End-User)
the following, such as but not limited to:
Quantity
Material (if applicable)
Color (if applicable)
Dimensions (if applicable)
Type of Services to be procured
Estimated cost
Estimated delivery date
Sample picture or layout of item to be
procured
Purpose

5. Market Survey/Scan/Study to at least 3 Requesting Party (End-User)

known/eligible suppliers as basis for the
Approved Budget for the Contract

6. Pre-Inspection Report for Repair and Inspectorate Team

Maintenance or Office Improvements

389
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESS PERSON
BE PAID ING TIME RESPONSIBLE
1. Submits 1.1 BAC Secretariat None 30 minutes CAO
approved validates if the PR is in STOD
Purchase the approved PPMP and Head of Bids and
Request (PR) to approved Annual Awards Committee
Procurement Procurement Plan (BAC) Secretariat
Division or BAC (APP) and reviews
Secretariat submitted required
together with the documents.
required
documents. *Incomplete supporting
documents shall be
returned to the End-
User for compliance
1.2 If the PR is properly None 15 minutes CAO
accomplished and the STOD
documents are Head of Bids and
complete, input item Awards Committee
(BAC) Secretariat
details in the Registry of
PRs;
1.3 Approves the None 30 minutes CAO
Accomplished Purchase STOD
Request (PR) with Head of Bids and
complete required Awards Committee
documents for (BAC) Secretariat
procurement
1.4 BAC Secretariat None 1 day BAC Secretariat
prepares the Bidding and BAC
documents
1.5 BAC Members None 1 day BAC Chairperson
approve the Bidding
Documents during the
Pre-Procurement
Conference
1.6 Conduct of Posting None Minimum End-User, BAC,
of Invitation to Bid up to of 26 BAC-TWG, BAC
the Issuance of Notice calendar Secretariat,
to Proceed days/Maxi Budget, Accounting
and
mum of
Head of the
136 Procuring Entity
calendar
days
based on
Annex “C”
of the 2016

390
 IRR of RA
9184
1.7 Submission of None Within 5 Head of BAC
contract and other days upon Secretariat
documents to COA, perfection
copy furnished the End- of the
User, Accounting Contract
Division, and Records
Division
2. End-User 2.1 Supply Officer None 10 minutes CAO
coordinates with together with End-User General Services
the Supplier and receives and checks for Unit / STOD
General Services the completeness of the
Division/Unit on goods delivered
the delivery date
2.2 Supply Officer None 5 minutes CAO
prepares Request for General Services
Inspection Unit / STOD
2.3 Admin Staff encodes None 5 minutes CAO
the RFI to the Official General Services
Document Tracking Unit / STOD
System (ODTS) and
endorses it to the
Management Division/
Inspection Committee
2.4 Receiving clerk/staff None 10 minutes CAO
receives the RFI and STOD
encodes/updates the
ODTS and/or records in
the logbook
2.5 Receiving clerk None 5 minutes CAO
forwards the documents STOD
to the CAO and assigns
an inspector to conduct
the inspection and
issues a Notice to
Inspect to the
Observer/s
(representative of the
End-User or USEC-
FMAO)

391
 2.6 Assigned Inspector None Within 1 CAO
together with the hour STOD
Observer/s conducts the
Inspection of delivered
goods adhering to the
approved specifications
and quantity as stated in
the approved Purchase
Order, delivery receipt,
or Bid Documents
2.7 Assigned Inspector None 1 hour CAO
prepares and signs the STOD
Inspection and
Acceptance Report to
be accepted and signed
by the End-User
3. The End-User 3.1 Assigned Inspector None 15 minutes CAO
receives and forwards the IAR STOD
signs the together with the
Inspection and supporting documents
Acceptance to the CAO for signature
Report and
submits it to the
assigned
Inspector
3.2 CAO signs the IAR None 5 minutes CAO
(as “Noted”) and the STOD
releasing clerk updates
ODTS/records in the
logbook and forwards
the signed IAR together
with the supporting
documents to GSD/GSU
3.3 Receiving clerk None 10 minutes CAO
receives the IAR STOD
together with the
supporting documents,
CAO signs the
“Acceptance” portion of
the IAR, reproduces the
IAR together with the
supporting documents,
and updates
ODTS/records in the
logbook
3.4 Submits the None 5 minutes CAO
Approved IAR and all STOD

392
 pertinent documents to
COA
3.5 Property Custodian None 5 minutes CAO
prepares the following: STOD

For equipment, Property

Acknowledgement
Receipt (PAR) and
conducts property
tagging
For services and
supplies, Requisition
and Issue Slip (RIS)
3.6 Administrative None 3 minutes CAO
Support Staff prepares STOD
Disbursement Voucher
(DV) and forwards it to
the end-user
4. End-user 4.1 Property Custodian None 3 minutes CAO
receives and releases STOD
signs the items/equipment/
PAR/RIS and DV supplies to end-user
and forwards
4.2 Administrative Staff None 5 minutes CAO
STOD
For PAR/RIS: For PAR: files original
GSD/GSU copy and updates
accountability folder of
the employee who signs
the PAR

For DV: For RIS: Prepares

Accounting Report of Supplies and
Division/Section Materials Issued (RSMI)
and ensures signature
of CAO
4.3 Administrative Staff None 5 minutes CAO
prepares endorsement STOD
letter with attached RIS,
PAR, and RSMI the
submits to the
Accounting Division/
Section for reconciliation
The client fills out Client
Satisfaction
Measurement (CSM)
Form

393
 TOTAL: None 33 days, 4
hours 46
minutes
(Minimum
)/143
days, 4
hours 46
Minutes
(Maximum
)
****Procurement Process timeline is covered by special law under RA 9184

394
7. Procurement of Goods and Services – Small Value Procurement/
Negotiated Procurement
Procurement of Goods, Infrastructure Projects and Consulting Services, where the
amount involved does not exceed the threshold prescribed in Annex "H" of this IRR:
Provided, that in case of Goods, the procurement does not fall under shopping in
Section 52 of this IRR.
Office or Division: STOD - DARPO
Classification: Highly Technical (SMALL VALUE PROCUREMENT)
Type of G2G
Transaction:
Who may avail: All Bureaus/Offices
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved Purchase Request with
complete attachment
2. Approved Project Procurement and
Management Plan (PPMP)
3. Technical Specifications indicating the
following, such as but not limited to:
• Quantity
• Material (if applicable)
Requesting Party
• Color (if applicable) (End-user)
• Dimensions (if applicable)
• Type of Services to be procured
• Estimated cost
• Estimated delivery date
• Sample picture or layout of item to be
procured
• Purpose
4. Pre-Inspection Report for Repair and Inspectorate Team
Maintenance or Office Improvements
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESS PERSON
BE PAID ING TIME RESPONSIBLE
1. Submit the 1.1 Validates if the PR is None 15 CAO
approved in the Approved Annual minutes STOD
Purchase Procurement Plan and Bids and Awards
Request (PR) to reviews submitted Committee (BAC)
Secretariat
the Procurement required documents
Division or BAC *Incomplete supporting
Secretariat documents shall be
together with the returned to the End
required User for compliance
documents.

395
1.2 If the PR is properly None 5 CAO
accomplished and minutes BAC Secretariat
the documents are
complete, inputs the
item details in the
Registry of PRs;
otherwise return the
PR to the End-user
for compliance
1.3 Approves the None 30 CAO
accomplished PR minutes STOD
with complete BAC Secretariat
required documents Head
for procurement
1.4 Assigns PR number None 15 minutes CAO
and records in the STOD
logbook
1.5 Prepares and None 2 hours BAC Secretariat
approves the
Request for
Quotation (RFQ)
1.6 Posts RFQ at None 5 BAC Secretariat
PhilGEPS Website/ calendar
sends the RFQ to days
known Bidders (3 calendar
days active
in
PhilGEPS
Website)
1.7 Bid Opening None 1 hour End-User, BAC,
BAC Secretariat

1.8 Preparation and None 7 working

approval of: days

1. Abstract of
BAC Secretariat,
Quotations BAC Members
2. BAC Resolution BAC Members
HOPE

1.9 Preparation and None 7 working BAC Secretariat,

approval of Purchase days HOPE, End-User,
Order/Contract and Budget, Division /
ORS STOD
1.10 Issuance of None 3 working BAC Secretariat
Approved PO/Contract days

396
 to the Winning Bidder
2. End-User 2.1 Supply Officer None 10 CAO
coordinates with together with End-User minutes STOD
the Supplier and receives and checks for
General Services the completeness of the
Division/Unit on goods delivered
the delivery date
2.2 Supply Officer None 5 CAO
prepares Request for minutes STOD
Inspection
2.3 Administrative Staff None 5 CAO
encodes the RFI to the minutes STOD
Online Document
Tracking System and
endorses it to the
Management Division/
Inspection Committee
2.4 Receiving clerk/staff None 10 CAO
receives the RFI and minutes STOD
encodes/updates the
ODTS and/or records in
the logbook
2.5 Receiving clerk None 5 minutes CAO
forwards the documents STOD
to the CAO and assigns
an inspector to conduct
the inspection and
issues a Notice to
Inspect to the
Observer/s
(representative of the
End-User or USEC-
FMAO)
2.6 Assigned Inspector None Within 1 CAO
together with the hour STOD
Observer/s conducts the
Inspection of delivered
goods adhering to the
approved specifications
and quantity as stated in
the approved PO,
delivery receipt, or Bid
Documents
2.7 Assigned Inspector None 1 hour CAO
prepares and signs the STOD
Inspection and
Acceptance Report to

397
 be accepted and signed
by the End-User
3. End-User 3.1 Assigned Inspector None 15 minutes CAO
receives and forwards the IAR STOD
signs the together with the
Inspection and supporting documents
Acceptance to the CAO for signature
report and
submits it to the
assigned
Inspector
3.2 CAO signs the IAR None 5 minutes CAO
(as “Noted”) and the STOD
releasing clerk updates
ODTS/records in the
logbook and forwards
the signed IAR together
with the supporting
documents to GSD
3.3 Receiving clerk None 10 minutes CAO
receives the IAR STOD
together with the
supporting documents,
CAO signs the
“Acceptance” portion of
the IAR and reproduces
the IAR together with
the supporting
documents, and
updates ODTS/records
in the logbook
3.4 Submits the None 5 minutes CAO
Approved IAR and all STOD
pertinent documents to
COA
3.5 Property Custodian None 5 minutes CAO
prepares the following: STOD

For equipment, Property

Acknowledgement
Receipt (PAR) and
conducts property
tagging

For services and

supplies, Requisition
and Issue Slip (RIS)

398
 3.6 Administrative None 3 minutes CAO
Support Staff prepares STOD
Disbursement Voucher
(DV) and forwards it to
the end-user
4. End-user 4.1 Property Custodian None 3 minutes CAO
receives and releases items/ STOD
signs the equipment/supplies to
PAR/RIS and DV the end-user
and forwards For
PAR/RIS: GSD
For DV:
Accounting
Division
4.2 Administrative Staff None 5 minutes CAO
STOD
For PAR: files original
copy and updates
accountability folder of
the employee who signs
the PAR
For RIS: Prepares
Report of supplies and
materials issued (RSMI)
and ensures signature
of CAO
4.3 Administrative Staff None 5 minutes CAO
prepares endorsement STOD
letter with attached RIS,
PAR, and RSMI then
submits to the
Accounting Division for
reconciliation

The client fills out Client

Satisfaction
Measurement (CSM)
Form
TOTAL: None 22 days, 7
hours &
36
minutes
*Procurement Process timeline is covered by special law under RA 9184

399
8. Cancellation of Property Accountability
Cancellation of property accountability shall only happen when an employee surrenders
the equipment to the Property Unit- General Services Unit.
Office or STOD-DARPO
Division:
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: DARCO/ DARRO/ DARPO Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Return of Equipment Form (ROEF)
2. Equipment itself to be returned
3. Copy of Property Accountability Report
GSU - Property Section/ STOD
(PAR), Inventory Custodian Slip (ICS),
Acknowledgement Receipt of
Equipment (ARE)
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client returns 1.1 Administrative Aide None 5 Minutes Chief Admin Officer
Property, Plant VI/ Administrative STOD
and Equipment Officer IV checks the
(PPE). surrendered equipment
as stated in the received
copy of the Return of
Equipment Form
(ROEF).
1.2. Administrative None 5 minutes Chief Admin Officer
Assistant / STOD
Administrative Officer IV
takes pictures of
returned PPE,
determines the
serviceability of PPE,
and encodes the
surrendered PPE in the
Inventory of Returned
Property, Plant and
Equipment (IRUP).
1.3 Administrative None 3 minutes Chief Admin Officer
Officer IV cancels the GSD/ STOD
accountability and
furnishes copy of duly
cancelled PAR/ARE/ICS
to the requesting party
(original copy of signed

400
 PAR/ICS shall be
returned to end user).
1.4 Administrative Aide None 30 minutes Chief Admin Officer
VI / Administrative STOD
Officer IV
determines/tags
/safekeeps/ensures the
safe storage of all
returned PPE.
1.5 Administrative Aide None 5 minutes Chief Admin Officer
VI / Administrative STOD
Officer IV reconciles
copy of inventory report
in the property database,
Files the signed
documents.

Client fills-out the Client

Satisfaction
Measurement (CSM)
Form.
2. Client receives None 1 minute Requesting party
copy of cancelled
property
accountability.
49
TOTAL: None
minutes

401
9. Provision of Office Inventory Items and Equipment
This process is for the issuance of inventory items and equipment available on stock for
official use of DAR Operating Units.
Office or STOD-DARPO
Division:
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: Various offices within DARCO/ DARRO/ DARPO
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requisition and Issue Slip (RIS) (3 copies,
original)
Inventory Custodian Slip (3 copies original) GSU Supply Unit/ STOD
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID ING TIME RESPONSIBLE
1. Client submits 1.1 Administrative None 5 minutes Chief Admin Officer
duly filled up RIS Assistant receives and STOD
Form. checks the availability of
the inventory items listed
in the RIS.
1.2 Administrative None 2 minutes Chief Admin Officer
Assistant checks the STOD
column “Yes” if the
stocks are available and
“No”, if the stocks are
not available.
1.3 Administrative Aide None 5 minutes Chief Admin Officer
VI prepares ICS for semi STOD
expendable inventory
items and equipment
(3 original copies).
1.4. Chief Administrative None 1 minute Chief Admin Officer
Officer signs the STOD
approved column of the
RIS form.
1.5 Administrative Aide None 10 minutes Chief Admin Officer
VI prepares/ packs the STOD
requested inventory
items.
2. Client accepts 2. DAR Personnel issues None 5 minutes End user
supplies, inventory items and
materials, and equipment.
equipment and
signs documents. Client fills out Client
Satisfaction

402
Measurement (CSM)
Form.

TOTAL: None 28
minutes

403
 10. Processing of Request for Repair and Maintenance of Property,
Plant and Equipment (PPE)
This process applies to processing all requests for civil works like masonry, plumbing,
electrical, carpentry including repair of motor vehicles, furniture and fixtures, and other
equipment within the Department.
Office or Division: STOD-DARPO
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may avail: DARCO/ DARRO/ DARPO Employees/all applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Request Letter
2. Program of Works
3. Design and Layout
4. Project Proposal
5. Bill of Materials
6. Request for Pre and Post Repair
Inspection
STOD - DARPO
7. RRDPS – Request for Replacement of
Defective Parts and Services
8. RSPS – Request for Spare Parts and
Services
9. RMIS – Request for Materials and
Infrastructure Services
10. Purchase Request
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS SING
BE PAID RESPONSIBLE
TIME
1. Client reports the 1.1 Administrative None 3 minutes CAO
defective PPEs and Assistant receives and STOD
other civil works records the
request. report/request and
forwards to the concern
personnel, for checking
and verification and
checks/assess the
nature of
defects/request.
1.2 Administrative None 2 days CAO
Officer III, Engr. II, and STOD
Administrative Aide VI
prepares the following:

404
1.2.1 Program of Works,
design and lay out for
civil works:
*Project Proposal for the
new repair request
*RRDPS -request for
Replacement of
Defective Parts and
Services
*RSPS – Request for
Spare Parts and
Services
1.1 *RMIS –
Request for
Materials and
Infrastructure
Services
1.3 Administrative None 3 minutes CAO
Officer III, Engr. II, and STOD
Admin Aide VI prepares
Request for Inspection
with complete
attachment for approval.
1.4 Chief Administrative None 5 minutes CAO
Officer reviews and STOD
signs the attached
documents.
1.4 Administrative Aide None 5 minutes CAO
VI records and forwards STOD
the request to the
Management Division
for the pre repair
inspection.
1.5 DAR Personnel 5 minutes
gives feedback to client.

Client fills out the Client

Satisfaction
Measurement (CSM)
Form.

2 Days
TOTAL: None and 21
Minutes

405
VI. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback 1. Accomplish Client Satisfaction Form available at the DAR
Public Assistance and Information Center (PAIC) or in the
office you visited and put this in the drop box/suggestion box.

2. Send feedback, queries, complaints, or suggestions at email

address:
[email protected]

3. Access information on our DAR policies, activities, and

services at the DAR website:
http://www.dar.gov.ph

Public Assistance and Information Center (PAIC)

Contact Info: (02) 8426-7737
0961-568-0080

How feedbacks are Collected Client Satisfaction Form are reviewed daily for
issues/concerns that needs immediate action and endorsed to
processed office concerned for appropriate action. Office concerned
should give feedback to CRS regarding the action taken.

Client Satisfaction Surveys are consolidated monthly, and the

result are disseminated to offices concerned.

For follow-up or queries, please contact PAIC at:

(02) 8426-7737
0961-568-0080

How to file a complaint Complaints may be filed through written or verbal to the Officer
of the Day (OD) at the PAIC.
Send all complaints to [email protected] or contact PAIC
at:
(02) 8426-7737
0961-568-0080

406
How complaints are The Officer of the Day may respond to the complaints
immediately if he can. If not, he/she may endorse/refer to the
processed office concerned with a referral form with reply on the action
taken by the office. The referral form with action on the
complaint will be endorsed back to PAIC for monitoring
purposes.

For follow-up or queries, please contact PAIC at:

(02) 8426-7737
0961-568-0080

Contact Information of ARTA:

8-478-5093
ARTA, PCC, CCB
[email protected]

PCC:
[email protected]
8888

CCB:
[email protected]
1-6565
0908-881-6565

407
 VII. LIST OF OFFICES
Office Address Contact Information
Office of the DAR Central Office, Landline: (02) 8920-0380
Secretary (OSEC) Elliptical Road, Diliman, [email protected]
Quezon City
Office of the Head DAR Central Office, Landline: (02) 8920-0380
Executive Elliptical Road, Diliman, [email protected]
Assistant (HEA) Quezon City
Office of the DAR Central Office, Landline: (02) 8928-6429
Undersecretary Elliptical Road, Diliman, [email protected]
- Legal Affairs Quezon City
Office (LAO)
Office of the DAR Central Office, Landline: (02) 8925-4125
Undersecretary – Elliptical Road, Diliman, [email protected]
Support Services Quezon City
Office (SSO)
Office of the DAR Central Office, Landline: (02) 8426-7486
Undersecretary – Elliptical Road, Diliman, [email protected]
Finance, Quezon City
Management and
Administration
Office (FMAO)
Office of the DAR Central Office, Landline: (02) 8426-7484
Undersecretary – Elliptical Road, Diliman, [email protected]
Field Operations Quezon City [email protected]
Office (FOO)
Office of the DAR Central Office, [email protected]
Undersecretary – Elliptical Road, Diliman,
Foreign Assisted Quezon City
and Special
Project Office
(FASPO)
Office of the DAR Central Office, Landline: (02) 8928-6325
Undersecretary – Elliptical Road, Diliman, [email protected]
Policy Planning & Quezon City [email protected]
Research Office
(PPRO)
Office of the DAR Central Office, Landline: (02) 8426-7467
Undersecretary – Elliptical Road, Diliman, [email protected]
Special Concerns Quezon City
Office (SCO) and
External Affairs
and
Communications

408
 Office Address Contact Information
Operations Office
(EACOO)
Office of the DAR Central Office, Landline: (02) 8929-3460
Assistant Elliptical Road, Diliman, [email protected]
Secretary - Legal Quezon City [email protected]
Affairs Office [email protected]
Office of the DAR Central Office, Landline: (02) 8928-6586
Assistant Elliptical Road, Diliman, [email protected]
Secretary – Quezon City [email protected]
Support Services
Office
Office of the DAR Central Office, Landlines: (02) 8920-2486
Assistant Elliptical Road, Diliman, (02) 8426-7484
Secretary – Field Quezon City [email protected]
Operations Office
Office of the DAR Central Office, Landlines: (02) 8426-7486
Assistant Elliptical Road, Diliman, (02) 8922-8975
Secretary – Quezon City [email protected]
Finance, [email protected]
Management and
Administration
Office
Office of the DAR Central Office, Landline: (02) 8920-4287
Assistant Elliptical Road, Diliman, [email protected]
Secretary – Quezon City [email protected]
Foreign Assisted
and Special
Projects Office
(FASPO)
Office of the DAR Central Office, Landline: (02) 8426-9288
Assistant Elliptical Road, Diliman, [email protected]
Secretary – Policy, Quezon City [email protected]
Planning and
Research Office
Department of DAR Central Office, [email protected]
Agrarian Reform Elliptical Road, Diliman, [email protected]
Adjudication Quezon City
Board
Board Member 1
Department of DAR Central Office, [email protected]
Agrarian Reform Elliptical Road, Diliman, [email protected]
Adjudication Quezon City
Board
Board Member 2

409
 Office Address Contact Information
Department of DAR Central Office, [email protected]
Agrarian Reform Elliptical Road, Diliman,
Adjudication Quezon City
Board
Board Member 3
Department of DAR Central Office, [email protected]
Agrarian Reform Elliptical Road, Diliman, [email protected]
Adjudication Quezon City
Secretariat
Presidential DAR Central Office, [email protected]
Agrarian Reform Elliptical Road, Diliman,
Council Secretariat Quezon City
(PARC Sec)
Public Assistance DAR Central Office, [email protected]
and Media Elliptical Road, Diliman, [email protected]
Relations Service Quezon City
(PAMRS)
Director - Bureau DAR Central Office, [email protected]
of Agrarian Legal Elliptical Road, Diliman, [email protected]
Assistance Quezon City
(BALA)
Director – Legal DAR Central Office, [email protected]
Service Elliptical Road, Diliman, [email protected]
Quezon City [email protected]
Director – Bureau DAR Central Office, Landlines: (02) 8926-1890
of Agrarian Reform Elliptical Road, Diliman, [email protected]
Beneficiaries Quezon City [email protected]
Development
(BARBD)
Director – Project DAR Central Office, Landline: (02) 8426-7451
Management Elliptical Road, Diliman, [email protected]
Service (PMS) Quezon City [email protected]
Director – Bureau DAR Central Office, [email protected]
of Land Tenure Elliptical Road, Diliman, [email protected]
Improvement Quezon City [email protected]
(BLTI) [email protected]
Director – Policy DAR Central Office, Landline: (02) 8926-8961
and Research Elliptical Road, Diliman, [email protected]
Service (PRS) Quezon City [email protected]
Director – Planning DAR Central Office, Landline: 0955 722 0079
Service (PS) Elliptical Road, Diliman, [email protected]
Quezon City [email protected]
[email protected]
Director – DAR Central Office, Landline: (02) 8426-7496
Management and Elliptical Road, Diliman, [email protected]
Information Quezon City [email protected]

410
 Office Address Contact Information
System Service [email protected]
(MISS)
Director – Finance DAR Central Office, [email protected]
and Management Elliptical Road, Diliman,
Service (FMS) Quezon City
Director – Agrarian DAR Central Office, Telefax: (02) 8922-8975
Reform Capacity Elliptical Road, Diliman, [email protected]
Development Quezon City [email protected]
Service (ARCDS)
Director – DAR Central Office, [email protected]
Administrative Elliptical Road, Diliman,
Service (AdServ) Quezon City
Director – DAR Central Office, [email protected]
Legislative Liaison Elliptical Road, Diliman, [email protected]
and External Quezon City
Affairs Service
(LLEAS)
Director – Clientele DAR Central Office, Landline: (02) 8928-6821
Relations Service Elliptical Road, Diliman, [email protected]
(CRS) Quezon City [email protected]
[email protected]
DAR Regional #55, Bokawkan Road (074) 445-4497
Office CAR Cor. Easter Rd., Baguio (074) 422 5873
City Fax: (074)422 5873
[email protected];
[email protected]
Abra Provincial 3rd Floor, Rosario (074) 752 5886
Office Diocesan Complex, [email protected];
Gomez Street, Zone 5, [email protected];
Bangued, Abra [email protected]
Apayao Provincial Luna, Apayao 0927 825 7234
Office [email protected];
[email protected];
[email protected]
Benguet Provincial Pineshill Business (074) 422-8187; (074) 424-8213
Office Center, Km. 5 Balili, La [email protected];
Trinidad, Benguet [email protected];
[email protected]
Ifugao Provincial Lamut, Ifugao (074) 382-2638; 0998 984 5054
Office [email protected];
[email protected];
[email protected]
Kalinga Provincial Bulanao, Tabuk City, 0928 195 8663
Office Kalinga [email protected];
[email protected];
[email protected]

411
 Office Address Contact Information
Mountain Province Government Center, 0929 705 9226
Provincial Office Bontoc, Mt. Province [email protected];
[email protected];
[email protected]
DAR Regional Northgate Square, Añes Telephone Number: (072) 700-5770
Office I Building, Carlatan, Telefax Number: (072) 700-5771
San Fernando City, La (GLOBE) 0927-1138147
Union 2500 (SMART) 0920-4999917
[email protected]
DAR Provincial 3rd Floor, Pacific (077) 772-1354; (077) 772-1356
Office Ilocos Norte Building, Don E. Ruiz Fax: (077) 770-5702
Street, Laoag City, Ilocos [email protected]
Norte
DAR Provincial P. Square Building, (077) 722-1597; (077) 632-1130;
Office Ilocos Sur Buquig, Bantay (077) 722-1860; 0926-613-5993
Ilocos Sur [email protected]
[email protected]
DAR Provincial RSRK Building, Sitio 5, Landline:
Office La Union Barangay Biday, (072) 242-4436
San Fernando City, La (072) 888-4437
Union 2500 0917-408-9683; 0947-431-0515
[email protected]
DAR Provincial Gacutan Building, (075) 656-0187
Office Pangasinan Alexander Street, 0917-844 6373
Poblacion, Urdaneta City, [email protected]
Pangasinan [email protected]
DAR Regional Dalan na Pavvurulun, Landline: 078-396-0620
Office II Regional Government Fax: 078-396-9710
Center, Carig Sur [email protected]
3500 Tuguegarao City [email protected]
DAR Provincial Dalan na Pavvurulun, Landline: (078) 396-2501
Office Cagayan Regional Governement [email protected]
Center, Carig Sur,
Tuguegarao City,
Cagayan
DAR Provincial Isabela 0915-908-4062
Office Isabela I San Fermin, Cauayan
City, Isabela [email protected]
DAR Provincial Isabela
Office Isabela II San Fermin, Cauayan
City,Isabela
DAR Provincial Bayombong, Nueva (078) 392 2123
Office Nueva Vizcaya [email protected]
Vizcaya

412
 Office Address Contact Information
DAR Provincial Capitol Hills, Landline: 078-384-6484
Office Quirino Cabarroguis, [email protected]
Quirino
DAR Regional B&S Technology Center [email protected]
Office III Building, Sta. Lucia,
City of San Fernando,
Pampanga
DAR Provincial Baler, Aurora 0928-550-2021
Office Aurora [email protected]
DAR Provincial Barangay San Ramon, 0933-509-0567
Office Bataan Dinalupihan, Bataan [email protected]
DAR Provincial B.S. Aquino Avenue, (044) 766-3286
Office Bulacan Baliwag, Bulacan [email protected]
[email protected]
DAR Provincial Mabini Extension, (044) 463-5577; (044) 940-4011;
Office Nueva Ecija Cabanatuan City (044) 464-3614; (044) 940-3238
Nueva Ecija 0917-510-0533
[email protected]
DAR Provincial R & E Building, McArthur (045) 963 1168
Office Pampanga Highway, Del Pilar, City 0932-384-9771
of San Fernando, [email protected]
Pampanga
DAR Provincial Matatalaib, Tarlac City, (045) 982-2402
Office Tarlac Tarlac [email protected]
DAR 3/F FAPSO Building, (02) 8426-9315
CALABARZON DARCO, [email protected]
Region Elliptical Road, Diliman,
Quezon City 1101
DAR Provincial PMS Building, A. Tanco (043) 404-7283
Office Batangas Road, (043) 981-0855
Marawoy, Lipa City, [email protected]
Batangas 4217
DAR Provincial 2nd Floor, Government (046) 419-1914
Office Cavite Center Building, (046) 482-0600
Provincial Capitol [email protected]
Compound, Trece
Martirez City,
Cavite 4109
DAR Provincial J.B. Lo Building, (049) 501-0275; (049) 523-1226
Office Laguna Barangay Pagsawitan, [email protected]
Sta. Cruz,
Laguna 4009
DAR Provincial Barangay Talipan, (042) 710-3998
Office Quezon I Pagbilao, (042) 719-2143
Quezon 4302 [email protected]

413
 Office Address Contact Information
DAR Provincial 3rd Floor L.M. Tanada (042) 317-6302
Office Quezon II Building, [email protected]
Barangay Pipisik,
Gumaca,
Quezon 4307
DAR Provincial AP Sacramento Building, (02) 656-4014
Office Rizal Barangay Tandang [email protected]
Kutyo, Tanay,
Rizal 1980
DAR Regional DAR Central Compound, (02) 8254-9596
Office MIMAROPA Elliptical Road [email protected]
Diliman, Quezon City,
1101
DAR Provincial Tanza, Boac, (042) 332-1549
Office Marinduque Marinduque [email protected]
DAR Provincial 2nd Floor Andros Patrick 0998-541-8036
Office Occidental Building, [email protected]
Mindoro Bagong Silang, San Jose,
Occidental Mindoro
DAR Provincial Sixteen Enterprises (043) 288-2162
Office Oriental Building, [email protected]
Mindoro Masipit, Calapan City,
Oriental Mindoro
DAR Provincial Ednel's bldg, #62 Manalo (048) 434-1165
Office Palawan st. Brgy Masipag, Puerto [email protected]
Princesa City,
Palawan
DAR Provincial Building 3, LFH Suite (042) 567-5609
Office Romblon Promenade, [email protected]
Barangay Dapawan,
Odiongan,
Romblon
DAR Regional Lakandula Drive, (052) 742-6754
Office V Gogon, Legaspi City, [email protected];
Albay 4500 [email protected]
[email protected]
DAR Provincial 3rd Floor, Embarcadero (052) 482-0456
Office Albay de Legaspi, [email protected]
Legaspi Port Area,
Legaspi City,
Albay 4500
DAR Provincial Barcelona Building, (054) 442-1042
Office Camarines Magallanes Iraya St., [email protected]
Norte Daet, [email protected]
Camarines Norte

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 Office Address Contact Information
DAR Provincial 2nd Floor, Orient Diwu (054) 871-5331
Office Camarines Building, [email protected]
Sur I Corner Almeda Highway [email protected]
and Roxas Avenue, Naga
City, Camarines Sur
DAR Provincial 3rd Floor, Doña Dolores (054) 472-7042
Office Camarines Building, [email protected]
Sur II Roxas Avenue, Naga [email protected]
City,
Camarines Sur
DAR Provincial Constantino, Virac, [email protected]
Office Catanduane Catanduanes [email protected]
s
DAR Provincial Barangay Nursery, (056) 333-4199
Office Masbate Masbate City, Masbate [email protected]
[email protected]
DAR Provincial Alegre Street, (056) 421-5451
Office Sorsogon Balogo, Sorsogon City, [email protected]
Sorsogon 4700 [email protected]
[email protected]
DAR Regional 3rd Street, Lawaan Landline: (033) 503-2823
Office VI Village, Fax: (033) 503-2823
Balantang, Jaro, Iloilo [email protected]
City [email protected]
Iloilo
DAR Provincial 2nd Floor, Arcada Prime [email protected]
Office Aklan Building, M. Laserna
Street Cor. G. Ramos
Street, Kalibo, Aklan
DAR Provincial Binirayan Hills, San [email protected];
Office Antique Jose, [email protected]
Antique
DAR Provincial Amado Lim Building, (036) 621-4132
Office Capiz Roxas Avenue, Roxas [email protected]
City, Capiz
DAR Provincial St. Clement's Compound, 0908-789-7069
Office Iloilo Luna Street, Iloilo City [email protected]
Iloilo [email protected]
[email protected]
DAR Provincial Eridel Building, New Site, [email protected]
Office Guimaras San Miguel, Jordan,
Guimaras
DAR Provincial Dawis, San Sebastian (034) 433-8123
Office Negros Bacolod City [email protected]
Occidental North Negros Occidental

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 Office Address Contact Information
DAR Provincial Loreta Chang Building, (034) 708-7813
Office Negros B.S. Aquino Drive, [email protected]
Occidental South Shopping, Villamonte,
Bacolod City,
Negros Occidental
DAR Regional Ground Floor, Legislative (032) 253-6913
Office VII Building, Cebu Provincial (032) 253-6498
Capitol Compound, [email protected]
Escario Street, Cebu
City, Cebu 6000
DAR Provincial Bodare Building, Dao (038) 501-8891
Office Bohol District, Tagbiliran City, [email protected]
Bohol
DAR Provincial 2nd Floor, WDC Building, (032) 255-7138
Office Cebu Osmeña Boulevard, Cebu [email protected]
City
Cebu
DAR Provincial Nicolas Solon Building, (035) 422-0608
Office Negros Bantayan Road, [email protected]
Oriental Dumaguete City,
Negros Oriental
DAR Provincial attached to DAR (035) 480-1987
Office Siquijor Provincial Office Negros
Oriental
DAR Regional Sto. Niño Extension, (053) 832-3223
Office VIII Tacloban City, [email protected]
Leyte
DAR Provincial Liceo del Verbo Divino (053) 888-1098
Office Leyte and Compound, [email protected]
Biliran Avenida Veteranos, [email protected]
Tacloban City,
Leyte
DAR Provincial Barangay Zone 5, Sogod, (053) 382-2709
Office Southern Southern Leyte [email protected]
Leyte [email protected]
DAR Provincial Borongan City, [email protected]
Office Eastern Eastern Samar [email protected]
Samar
DAR Provincial Kasing Uy Building, Balite [email protected]
Office Northern Street,Barangay [email protected]
Samar Sampaguita, Catarman,
Northern Samar
DAR Provincial RS Building, San (055) 544-3367
Office Western Francisco Street Corner [email protected]
Samar Rizal Avenue,

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 Office Address Contact Information
Catbalogan City,
Samar
DAR Regional Joicel Building, Tumaga, (062) 955-0657; (062) 955-0658
Office IX Zamboanga City [email protected];
[email protected]
DAR Provincial Sta. Isabel, Dipolog City, (065) 212-6046
Office Zamboanga Zamboanga del Norte [email protected];
del Norte [email protected]
DAR Provincial F.S. Pajares Avenue, [email protected]
Office Zamboanga Pagadian City,
del Sur Zamboanga del Sur
DAR Provincial BLISS Site, Ipil Heights, [email protected]
Office Zamboanga Ipil
Sibugay Zamboanga Sibugay
DAR Regional Macanhan, Carmen, Landline: (088) 858 1104
Office X Cagayan de Oro City Telefax: (088) 858 2674
[email protected]

DAR Provincial Airport Village, Casisang, 0917-6360-331

Office Bukidnon Malaybalay City, [email protected]
Bukidnon [email protected]
DAR Provincial SOCOR Residences 0956-972-7994
Office Lanao del Building, [email protected]
Norte Gregorio Lluch
Subdivision,
Pala-o, lligan City
DAR Provincial Ozamiz City, Misamis (088) 521-2275
Office Misamis Occidental [email protected]
Occidental [email protected]

DAR Provincial GT Realty Building, Max (088) 850-1068

Office Misamis Suniel Street, Yakal St, [email protected]
Oriental Cagayan de Oro, 9000 [email protected]
Misamis Oriental

DAR Regional Km. 12, Catalunan (082) 293-0336

Office XI Pequeno, Davao City (082) 323-2135
[email protected]
[email protected]
DAR Provincial Prk. 18, Palmera Village, (084) 817-0282
Office Compostela Poblacion Nabunturan, [email protected]
Valley Compostela Valley

417
 Office Address Contact Information
DAR Provincial Km. 12, Catalunan (082) 295-7913
Office Davao City Pequeno, [email protected]
Davao City
DAR Provincial Mankilam, Tagum City (084) 655-9412
Office Davao del Davao del Norte [email protected];
Norte [email protected]
DAR Provincial Bonifacio Extension, (082) 553-6905
Office Davao del Aplaya, Digos City, [email protected]
Sur Davao del Sur
DAR Provincial Sta. Maria, [email protected]
Office Davao Davao Occidental
Occidental
DAR Provincial Dahican, Mati, (087) 388-4141
Office Davao Davao Oriental [email protected]
Oriental
DAR Regional Offi Agreville Realty & Dev't. (083) 520-2748
ce XII Building [email protected];
Lot 1 Block 2 Dona [email protected]
Lourdes Street corner
Gensan Drive
Zone 2, Koronadal City
9506
DAR Provincial APO Sandawa Homes (064) 521-1259
Office North Phase III, Singao Road [email protected]
Cotabato Kidapawan City 9400 [email protected]
DAR Provincial Romel Building, Ledesma (083) 887-2857
Office South Compound, Jose Abad [email protected]
Cotabato Santos Street, [email protected]
Koronadal City, South
Cotabato 9506
DAR Provincial National Highway, Impao, 0920-409-8209
Office Sultan Isulan Sultan Kudarat 0935-759-0369
Kudarat 9085 [email protected]
DAR Provincial Venus Building, National (083) 552-6876
Office Sarangani Highway, [email protected]
General [email protected]
Santos City, Sarangani
DAR Regional CTP Building, Km.4, JC Landline: (085) 815-6371
Office Caraga Aquino Highway, Fax: (085) 815-6371
Libertad, 0948-583-8443
Butuan City, Caraga [email protected]
DAR Provincial J. Rosales Avenue, 0999-966-4147
Office Agusan Del Butuan City, Agusan Del [email protected]
Norte Norte [email protected]

418
 Office Address Contact Information
DAR Provincial Barangay 5, San 0905-252-2999
Office Agusan Francisco, 0998-999-9378
Del Sur Agusan Del Sur [email protected]
[email protected]
DAR Provincial CARRECCO Building, (086) 231-7405
Office Surigao Del Km.4, Barangay Luna, [email protected]
Norte Surigao City, Surigao Del [email protected]
Norte
DAR Surigao Del Balilahan, Mabua, (086) 211-3576
Sur Tandag, [email protected]
Surigao Del Sur [email protected]

419