1.

A team is called contract team if

A. Team members have other duties to perform in their normal
functional units
B. Team retains their responsibility for both their daily work and project
work
C. Team members report to different managers
D. Team is brought in from outside in order to do project work

2. Why does the tasks and goals set by teams cannot be achieved by
each individual? (Choose 2 options)
A. Time and resource constraints
B. Few individuals possess all the competencies and related expertise
C. All members have competence and skills
D. Human resource is available

3. "A and B are friends from school. A might give B gas money for B's
motorbike because B drives A to school every day, even though that
means A will have less spending money for the weekend." According to
Social Value Orientation (SVO), in this situation, A is demonstrating:
A. Individualistic orientation
B. Cooperative orientation
C. Competitive orientation
D. Accommodating orientation

4. Which of the following is NOT a negative outcome of Groupthink

occurring?

A. Not examining alternatives

B. No contingency plans
C. Not seeking expert opinion
D. Needing to seek outside expertise

5. Which word best describes this statement "The members need the
help of one another to accomplish the purpose for which they joined
the group"

A. Sustainability
B. Interdependence
C. Interaction
D. Identity

6. Which is TRUE about minutes for meeting?

A. Minutes are a written document that serves to record the interaction and
summarize the major points raised, decisions taken, and actions assigned.
B. The main purpose of minutes is to get buy-in from decision-makers
C. Minutes are normally used for communicating policies, procedures, or
related official business within an organization.
D. Minutes are brief messages sent to recipients that are often outside the
organization.

7. Which of the following best describes the term "readability"?

A. It is only one aspect of your document.

B. It includes an introduction, body, and conclusion as part of your document.
C. It refers to the reader's ability to read and comprehend the document.
D. It involves word choice and grammatical structures.

8. Which of the following is bad advice for group meeting?

A. The group extends meeting time until they have the final decision
satisfying all members.
B. The group accepts the will of the majority even though some members do
not like that decision.
C. The group follows an approved agenda that promotes orderly business.
D. The group protects the rights of all members by guaranteeing everyone
the right to speak.

9. Hung receives an email from the client about a project his team is
working on, but he does not know the answer to it. He should

A. respond immediately with any information he thinks he knows about the

inquiry
B. try to find out the answer himself and only reply when he finds out the
information
C. not reply at all because he doesn't know the answer and it's not his
concern
D. respond within 24 hours that he's searching for the answer to their
question and will be contacting them

10. Which of the following is the best example of constructive

feedback?

A. Not giving full attention to a customer gives the image that we don't think
he or she is important.
B. I believe that using mobile phone for personal purpose during working
hours is not allowed in this company, but it seems like you do not see the
real benefit of this policy.
C. You are not paying attention to the customer when you are having a
conversation with someone else at the same time.
D. You were trained that you'll make a more positive corporate impression
if...

11. What are the characteristics of Critical thinking?

A. Examining assumptions
B. Challenging reasoning
C. Uncovering biases
D. All of these are correct

12. Which pieces of technology are likely to help users increase their
critical and creative thinking skills during the stage of Understanding in
the Bloom's taxonomy? (choose 2 options)
A. Lectora
B. Email
C. Youtube
D. Flickr

13. Which of the following is not a characteristic of critical thinkers?

A. Uncovering biases
B. Examining assumptions
C. Blind acceptance of authority
D. Skepticism

14. Which of the following is NOT a cognitive skill level?

A. Evaluating
B. Guiding
C. Remembering
D. Applying

15. Which statement is NOT true about creativity?

A. All humans are innately creative, especially if creativity is
understood as a problem-solving skill
B. As a creative thinker, you are curious, optimistic, and imaginative
C. Creativity is inspired when there is a problem to solve
D. Human is not innately creative

16. ___ is the continuous process of building your skills, knowledge

and experiences related to your professional life
A. Employment
B. An occupation
 C. A career
D. None are correct

17. What should you do right after a job interview?

A. Do nothing
B. Wait patiently for the HR department to call you
C. Send an email to HR department asking about the result of the
interview
D. Send thank you email to the interviewer

18. When evaluating your career plan, what should you do first?
A. Looking for a career
B. Perform a self-assessment
C. Always review and revise your plan
D. Focus on developing goals

19. What is the first thing to do before we come to a job interview?

A. Dress appropriately
B. The usage of body language
C. Read the job description carefully
D. Follow up the interview result

20. "I am the first person in my family to complete a Bachelor

degree; and now that I have finished my education, I want to give
something back to my family by getting a good job with a company like
yours. I worked part time while attending school, so I have work
experience at food stores. I am a hard worker; I grew up on the farm
and could drive any kind of machinery."
This part of an application letter to software developer position is not
effective because
A. It uses impersonal salutation.
B. It does not relate to the company needs.
C. It conveys negative tones.
D. It provides the family background of the applicant.
21. What are the possible behavior responses in the consequences of
power?
A. Trustworthiness and betrayal
B. Complaint and compliance
C. Commitment and compliance
D. Trustworthiness and resistanc
22. Which is TRUE about long-term orientation culture
A. United States has a more long-term approach to life and results
 B. If you work within a culture that has a long-term orientation, you
may need to place greater emphasis on reciprocation of greetings,
gifts, and rewards.
C. Long-term orientation is often marked by persistence, thrift and
frugality
D. All of these
23. Withdrawing from or suppression of conflict is termed ....
A. collaborating
B. forcing
C. accommodating
D. avoiding
24. Of all the bases of power available to man, which power is the
most often used, most often condemned, and most difficult to control?
A. Reward Power
B. Coercive power
C. Referent Power
D. Legitimate Power
25. Which of the four key cultural differences could be considered
offensive by some?
A. Direct versus indirect communication
B. Accents and fluency
C. Differing attitudes toward hierarchy
D. Conflicting decision-making norms

26. Which interview format is especially for weeding out candidates?

A. Web Conference interview
B. Screening interview
C. Group interview
D. One-on-one interview

27. When writing your cover letter, you should:

A. Simply copy and paste the same letter over and over.
B. Create an original letter for each job application.
C. Copy and paste the first and last paragraphs, but tailor the rest to
the employer.
D. Establish a candidate's qualifications for a position in order to
eliminate the competition.

28. When conducting a meeting, you should

A. Be bold and honest, not afraid to hurt people's feeling
 B. Get every team member to voice out their feeling and opinions
C. Make it as short as possible because time is gold
D. Favor relationships

29. What does it help you by asking "What don’t I see?"?

A. Clarifying the way information was constructed
B. Challenging reasoning
C. Uncovering biases
D. Uncovering the position of the speaker

30. What is TRUE about solicited proposal?

A. They are the "cold calls" of business writing.

D. They are normally indirect, open-bid to the public, and

formally published for everyone to see.

31. When the number of comparison targets increase, social

comparison tends to
A. increase
B. remain the same
C. be distorted
D. decrease

32. The study of body movements is key to understanding nonverbal

communication, called
A. Kinesics
B. Chronemics
C. Proxemics
D. Haptics

33. Last stage in the model of the Conflict Process

A. Frustration
B. Conceptualization
C. Behavior
D. Outcome

34. What is an example of Expert Power?

A. Professors presumably have power in the classroom because of their
mastery of a particular subject matter.
B. A supervisor has a right to assign work.
C. Salary and promotion among most blue-collar workers is based on a
labor contract, not a performance appraisal.
 D. In many organizations, supervisors and managers really do not
control very many rewards.

35. All of the following criteria should be considered when

determining who should be invited to a meeting EXCEPT:
A. individuals who will be affected directly by the outcome
B. individuals with special expertise
C. individuals who disagree or represent minority viewpoints
D. individuals who have the power to implement decisions
E. individuals who are uninvolved in the issues scheduled for
discussion

36. Which age group is considered to have tentative choices and

support a desire for autonomy?
A. 12-17
B. 18-26
C. 27-31
D. 32-42

37. Reward Power exists when:

A. person A has power over person B because A can administer some
form of punishment to B.
B. person A gains power because A has knowledge or expertise
relevant to B.
C. when person B submits to person A because B feels that A has a
right to exert power in a certain domain
D. when person A has power over person B because A controls rewards
that B wants.

38. What is the final best practice for boosting multicultural skills?
A. Developing cultural intelligence
B. Developing cognitive complexity
C. Developing cultural competence
D. Developing cross-cultural skills

39. In which stage of career development do individuals often

experience a period of stability and may begin to reassess their long-
term career goals?
A. Growth
B. Exploration
C. Establishment
D. Maintenance
40. What is the quickest and easiest solution to reduce conflict?
A. Physical separation
B. Use of rules and regulations
C. Third-party consultation
D. Confrontation and negotiation