Question 1 of 20

Which of the following are external recruitment methods?

a. direct applications

b. job posting

c. employee referrals

d. advertising

e. bulletin boards

A.

a, b and c

B.

b, d and e

C.

a, c and d

D.

b, c and e

Question 2 of 20

The management function ensures the availability of products and services that
clients need.

Question 3 of 20

is concerned with the planning, organising, leading and controlling of the

various functions and activities in an organisation.

Question 4 of 20

The function ensures that the products and services reach the ultimate user and
other suppliers.
Question 5 of 20

2. Ensuring that HRM is conducted in such a manner that the organisation remains adaptable and

agile refers to .

Question 6 of 20

Vhumatshelo Holdings Pty (Ltd) is looking at expanding their company in the future to operate
globally. They are in the process of identifying the number and types of employees that they will
need once they expand their division. This process is known as ...

A.

performance management

B.

selection

C.

HR planning

D.

recruitment

Question 7 of 20

ABC Manufacturers use the Harvard human resource management (HRM) model to improve their
overall organisational performance. Included in the Harvard HRM model are aspects such as
workforce characteristics, organisational/business strategy, management philosophy, labour market,
trade unions, technology, legislation and societal values. What do these aspects refer to?

A.

stake holder interests

B.

situational factors

C.

long-term consequences

D. HRM policies
Question 8 of 20

Thuli is employed as an HR administrator at Themba Hospital. The Hospital wants to hire a

supervisor for all the administrators. Management has identified her as a good candidate to fill the
position of supervisor.

Which of the following could be possible reasons management is considering Thuli for the position?

a. The performance of the employee is already known to the employer.

b. Employee promotion is a possibility.

c. It reduces internal conflict among existing employees.

d. The application pool becomes bigger

A.

b, c and d

B.

a and d

C. a, b, c or D. a and b
Question 9 of 20

Fatima is the HR Director of a large auditing firm. She has called a meeting with all the managers and
the entire HR section of the firm, to discuss the division of responsibilities of the strategic HR
planning process that she plans to implement within the next month.

Which of the following are the responsibilities of the HR unit?

a. Identifying the HR strategies

b. Designing the HR planning data systems

c. Participating in the strategic planning process for the entire organisation

d. Monitor the HR plan to identify changes needed

e. Integrate the HR plan with the departmental plans

 A.

b, c and e

B.

a, b and c

C.

a, b and d

D.

c, d and e
Question 10 of 20

Organisations can use both internal and external recruitment sources when searching for the most
qualified job applicants. In which of the following situations do organisations make use of internal
recruitment sources?

a. when the application pool becomes bigger

b. when new ideas are brought into the organisation

c. when employees are hired at entry level

d. when an employee’s promotion is a possibility.

A.

c and d

B.

a and d

C.

b and c

D.

a and b
Question 11 of 20

Staffing strategies require the making of key decisions about the acquisition of the organisation’s
staff. There are key factors that play a vital role in the development of a staffing strategy. Can you fit
the correct factors to its description?

A.

Job applicants who match the job well as the organisation are usually most preferred. Temporary
and contract appointments are usually less concerned with the person/organisation fit because the
working relationship is of a temporary nature and usually for a short time.

B.

The organisation must decide whether to use both the core and the flexible staff, what the benefits
of this mixture would be, and which job would be part of this mix.

C.

The organisation must decide whether it aims to pursue diversity actively or not. A diverse
workforce influences the organisation to be more prepared for the diverse needs of its clients.

D.

The organisation should decide on whether to appoint individuals externally who have the necessary
skills and abilities, inborn talents, qualifications and work experience or it may decide to invest in its
current staff by training and developing them.

1.

Acquire or develop talent

2.

Core or flexible workforce

3.

Person/job or person/organisation fit

4.

active or passive diversity

Question 12 of 20

Ethics means to be able to distinguish between what is right and what is wrong. Fit the columns to
demonstrate the three main perspectives on ethics.

A.

Those who look at ethics only in terms of significance look for the good or for the bad in the results
of the act rather than in the act itself.

B.

Ethics refer to things that should be avoided because they are either good or bad in their own right.

1. Ethics as duties

2. Ethics seen as consequences

Question 13 of 20

Which of the following HRM motives as identified by Boxall and Purcell ensure that HRM is
conducted in such a manner that it warrants organizational adaptability and agility?

A.

legitimacy

B.

flexibility

C.

cost-effectiveness

D.

autonomy
Question 14 of 20

Maria is employed as a chef at Lekka Sleep Hotel. She has been working there for five years and
expects to be promoted to head chef in the near future. She has attended several workshops and
has contributed a lot to improving the quality of food the hotels offers. During the last few months,
she has turned out to be an excellent chef at executive functions. Unfortunately, her supervisor, Mrs
Stevens who she does not get along well with, is however considering appointing someone from
outside the organisation in the position of the head chef. Mrs Stevens feels that the kitchen staff are
lazy and not performing well.

What would the advantages be if Mrs Stevens were to go ahead and recruit externally for the
position of head chef?

a. Applicant pool is bigger

b. New ideas and contacts are brought into the organisation

c. Reduces internal fighting

d. Minimises Peter Principle

e. There will be an increased adjustment problem

A.

a, b, c and d

B.

a and d

C.

b, d and e

D.

a, b and e
Question 15 of 20

ensures that HRM provides organisational management with the necessary

skills and tools to manage with independence.

Question 16 of 20

Thabang works in the HR department of Thutuka Holdings. He is expected to adhere to a code of

conduct when performing his day-to-day activities at the company. What is the purpose of this code
of conduct?

A.

to ensure admission requirements of the HR qualification

B.

to ensure good ethical requirements and standards

C.

to ensure conducive responsibility

D.

to ensure good standards of the HR modules

Question 17 of 20

As an HR consultant, you need to understand the concept human resource management (HRM).
How would you define the concept HRM?

A.

The rate of inflation, the changing prices of goods and products as well as the rising and falling of
interest rates.

B.

The scientific study of human behaviour in the workplace.

C.

Communicating key company performance objectives through all programmes and linking them to
goals at all levels.

D.

The effort invested by human resource (HR) practitioners to ensure that the skills and abilities,
inborn talents, past experience and educational qualifications inherent in employees are used to
benefit both the employees and the organisation.

Question 18 of 20

is about finding a suitable medium in which to advertise job openings. To

comply with South African legislation, job advertisements should be placed in local newspapers and
in languages mostly spoken in the area.
Question 19 of 20

Maphula Consulting has recently been performing poorly and is depending on your services as an HR
specialist to assist them to realise their goals and improve their overall performance.

Which of the following HRM functions will you employ to assist Maphula Consulting to solve
problems and achieve success in their organisation?

a. having HR directors reporting to the general manager

b. using team building and creating an environment of rapid decision making

c. being selfish and making individual decisions

d. not using technology to attract stakeholders

A.

a, b, c and d

B.

a and d

C.

a and b

D.

b and c
Question 20 of 20

NCU Consulting is in the process of recruiting applicants for a mechanical engineer position that has
just opened. NCU Consulting must determine whether qualified employees are available within the
organisation (internal recruitment) or should they be recruiting from external sources. In each case,
the advantages of recruiting externally must be weighed against the advantages of recruiting
internally. To assist NCU Consulting with this decision, sort the following advantages by indicating if
it is applicable to internal or external recruitment.

A. External recruitment

B. Internal recruitment

C. External recruitment

D. External recruitment

E. Internal recruitment

F. Internal recruitment

G. Internal recruitment

H. Internal recruitment

I. External recruitment

1. The application pool becomes bigger

2. Employees are only hired at entry level

3. New ideas are brought into the organisation

4.

It reduces internal conflict among the current employees

5. The process is very fast and less expensive

6. The process increases the morale of employees

7.

There is a possibility of system development, culture and innovation

8.

The performance of the employee is already known by the organisation

9. Employee promotion is a possibility