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Gaurav Kumar

Gaurav Kumar is an experienced Senior Manager with over 7 years in Last Mile Operations, currently serving as Hub Operation Lead at Instakart Pvt Ltd. He has a strong background in team management, operational planning, and problem-solving, with notable achievements including awards for performance and efficiency. Gaurav holds a B.Sc from Agra University and is proficient in both Hindi and English.

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4 views

Gaurav Kumar

Gaurav Kumar is an experienced Senior Manager with over 7 years in Last Mile Operations, currently serving as Hub Operation Lead at Instakart Pvt Ltd. He has a strong background in team management, operational planning, and problem-solving, with notable achievements including awards for performance and efficiency. Gaurav holds a B.Sc from Agra University and is proficient in both Hindi and English.

Uploaded by

nishanjobsglobal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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G K

GAURAV KUMAR

Ghaziabad ● 7053971793 ● [email protected]

PROFESSIONAL EXPERIENCE
SUMMARY Hub Operation Lead, 07/2022 -11/2023
To work with a Progressive and Instakart Pvt Ltd – Uttar Pradesh
established organization where I can ● Day to Day Operation Activity.
work and develop my skills and get
the opportunity for the upward ● Trained and mentored high-performing team through regular performance reviews,
movement to grow and try level best individual feedback and professional coaching.
make the organization reach new ● Shift wise team planning
heights of success. Experienced Senior
Manager proficient in managing
● Early morning follow-up for clearing dashboard
reporting, budgeting and compliance ● Vehicle and manpower Planning during Peak/Festive times
areas. Adept at updating and working ● Daily Performance Reports and Root causing Analysis of Failures.
with executive leadership. Bringing ● Taking care of nearest other small hubs
superior skills in planning, negotiation ● Strategically planed route mapping and geographically optimized field executive
and complex problem-solving gained scheduled through DRS.
over 7 years of Last Mile Operations ● Developed strategies for First mile and last mile.
experience.
● Coordinated with admin, customer service, IT, HR and strategy teams.
● Controlled theft and lost cases in braches effectively.

EDUCATION Hub Manager, 12/2019 – 07/2022


B.sc Udaan Pvt Ltd – Delhi & Muzaffarnagar (UP)
Agra University - Kasganj ● Daily monitoring Inbound Stock and Outbound RTO.

● Negotiated rates and contracts with transportation & same suggestion


12th
Allahabad UP Board provided to fleet team.
● Managed, coached and developed high performing team to meet business

10th objectives.
Allahabad UP Board ● Daily inventory Stock checking.

● Identified savings by removing unnecessary steps in logistics process.

● Weekly meeting with customers & discussed about orders or BDs feedback.

● Delivered solutions to logistics problems while maintaining high levels of service

within budgetary requirements.


Achievements
● CPK reduction on UP level.

● Best Hub Award on 2022

Station Manager, 03/2017 - 12/2019


Delhivery Ltd. – Noida & Uttarakhand
● Managing team of 26 People (Direct) (earlier was handling 40 people Directly Having
Centers of UP west Location along with 3 Partners Centers DPP).
● Day to day operations

● Vehicle and manpower Planning during Peak/Festive times

● Problem solving

● Capacity Building Plan along with CPS control Activity

● Lost and Fraud control across AOR

● Daily Performance Reports and Root causing Analysis of Failures.

Achievements
● Best STM Award in year 2018 for " handling and managing operation with good

performance "
Center Manager & HLD Manager (Noida), 07/2015 - 03/2017
SSN LOGISTIC INDIA Pvt.Ltd, DELHIVERY Pvt. Ltd
● Day to Day Operation Activity.
● Weekly Performance Review and Awarding the Best Rider.
● Dispatch the all shipment and pickup in timely
● Handle the all Manpower for pickups and delivery
● Cash collection at the End of the Day.
● Generating DDR & Performance report on Daily basis.
● Food Order Assignment on time without breach (HLD)

Achievements
● My Center 8 Time Received Best DC Awards.

CORE QUALIFICATIONS
● MS Office ● Data-driven decision-making
● Operations planning ● Operational troubleshooting
● Influencing and negotiating ● Continuous improvements

● LANGUAGES
● Hindi: First Language
● English: B2

● Upper Intermediate

● Personal Details
● Father’s Name- Veerendar Singh
● Hobbies- Playing cricket and cooking and music
● Address- Ghaziabad, Uttar Pradesh

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