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Navaneeth CV (2)

Navaneeth Reddy Ramidi is an experienced Citrix Technical Support Specialist with expertise in managing both on-prem and cloud environments, focusing on application delivery and virtual desktop performance. Currently working at HCLTech, he has contributed to resolving technical issues, optimizing Citrix infrastructure, and enhancing user satisfaction. He holds a Bachelor of Technology in Electronics and Communication and possesses a variety of technical and soft skills, including proficiency in multiple programming languages and customer service excellence.

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21 views

Navaneeth CV (2)

Navaneeth Reddy Ramidi is an experienced Citrix Technical Support Specialist with expertise in managing both on-prem and cloud environments, focusing on application delivery and virtual desktop performance. Currently working at HCLTech, he has contributed to resolving technical issues, optimizing Citrix infrastructure, and enhancing user satisfaction. He holds a Bachelor of Technology in Electronics and Communication and possesses a variety of technical and soft skills, including proficiency in multiple programming languages and customer service excellence.

Uploaded by

dmnshadow99
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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NAVANEETH REDDY RAMIDI

• +91 9912030316 • [email protected]


• https://www.linkedin.com/in/navaneeth-reddy-ramidi-529a03204

SUMMARY

Experienced Citrix Technical Support Specialist skilled in managing Citrix On prem and Cloud
environments. Proficient in troubleshooting application delivery, virtual desktop performance, and
user connectivity issues. Strong knowledge of Active Directory, Group Policy. Delivering efficient
solutions to enhance user satisfaction. Strong problem-solving and communication skills.

WORK EXPERIENCE
CSG (Citrix) Frontline Technical Support , HCLTech March 2023 - Present

Role: Frontline Technical Support Specialist

Project Description: Delivered technical support for Citrix Virtual Apps and Desktops (CVAD) and
Citrix DaaS (Cloud) to ensure seamless platform operations for global .

Key Contributions:
Resolved issues related to application delivery, virtual desktop performance, and
infrastructure configuration, ensuring optimal user experience.
Conducted troubleshooting for Citrix components, including Citrix Workspace,
Authentication, App enumeration, VDA registration, Session related, and Citrix Profile
Management.
Monitored and managed Citrix environments using Citrix Studio, Citrix Director, and Delivery
Controllers.
Provisioned and configured virtual desktops and applications using MCS (Machine Creation
Services) and implemented policies to enhance user experience.
Diagnosed network-related issues, including connectivity, latency, bandwidth, and TCP/IP
configurations impacting Citrix performance.
Configured and optimized Citrix Infrastructure.
Configured Group Policy Objects (GPOs) to enhance security, enforce compliance, and
optimize system settings.
Utilized advanced diagnostic tools to identify root causes of recurring issues and delivered
fast resolutions to minimize disruptions.
Provided support by sharing best practices, optimization techniques, and tailored
recommendations to improve platform performance.
Documented troubleshooting steps, created knowledge base articles, and contributed to
team knowledge sharing to enhance efficiency.
EDUCATION
Bachelor of Technology in Electronics and Communication 2019 - 2023
CMR Technical Campus
CGPA -7.19

ADDITIONAL INFORMATION
Technical Skills: Virtualization, Citrix Products, Citrix Cloud, Citrix Workspace, Xen Apps,
Xen Desktops, Citrix Hypervisor, Machine Creation Service.
Programming Languages: C, C++
Languages: English, Telugu, Hindi.
Certifications: Getting Started with AWS Machine Learning (Coursera).
Soft Skills: Customer service Excellence, Team Player, Problem Solving, Adaptability,
Troubleshooting, Analytical Thinking, Process Adherence, Effective Communication,
Customer Focus, Conflict Resolution, Multitasking, Time Management.
Accomplishments: IELTS Band Score - 7.0 (Overall) - Demonstrated proficiency in English
with strong skills in listening, reading, writing, and speaking

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