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Moussaid Itsm

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Phani Prakash
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9 views2 pages

Moussaid Itsm

Uploaded by

Phani Prakash
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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M.

AMINE
MOUSSAID
ITSM Experts, Digital projects Consultant

INTRO EDUCATION
I analyze and clarify models of « Institut National Des Postes et Télécommunications »
business/operation practices, to 2004 - 2007
understand baseline, detect State Engineering Diploma (~ Bachelor’s & Master’s degree)
deviations and draft opportunities. ▪ IT & telecoms field
In addition to assuring delivery I ▪ Website: https://www.inpt.ac.ma/
design, implement, improve solutions
& processes to reach the best
WORK EXPERIENCE
alternatives for customers and vendors
in their daily operation issues and Freelance ∙ Worldwide ∙ IT Consultant
strategic plans. ▪ Aug. 2019 – Feb. 2020: (ATOS) Successfully Accompanied OCP S.A
My core capabilities and values reside Digital Leads in their digital transformation journey led by IBM and
in the right mixture of technical with the launch of the ITSM solution. Main duties:
competencies and leadership skills to o Reviewing designed ITSM elements (Processes, policies...)
always satisfy customers and senior o Accompanying project in SMAX/UCMDB deployment.
management. o Interfacing with the IBM Transformation & Transition teams.
o Advising OCP process owners in their scope and ensuring.
EARNED BADGES & CERTIFICATES o Reviewing ITSM integrator’s deliverables and quality of
work.
▪ Feb. 2018 – Aug. 2019: (RMG)
o Customized Cobit2019 governance framework for RMIT
o Designed and implemented IT Best practices in the
Agriculture Development Fund
o Designed & implemented ISO20000 aligned Services
Management Office in Riyadh Municipality, and assisted in
CA Service management deployment
▪ May 2017 – Jan. 2018: (The Knowledge Academy) Delivering multi
IT/business courses for individuals in Saudi Arabia.

CONTACT Ericsson ∙ Saudi Arabia ∙ Processes Manager


Nov. 2014–May 2017
PHONE: Leading STC managed services teams in adopting ITIL/ETOM Best
+212 (0) 618-946-035 practices in delivery processes. Main achievements:
▪ Implementation of continuity, Security & problem management.
LinkedIn: ▪ Updated events, Incident & Change Management processes.
https://linkedin..mohamedaminemoussaid ▪ Established OLA agreements between internal departments.
▪ Designed solutions to track & visualize teams’ performance.
EMAIL: ▪ Successfully designed solutions to track delivery across teams.
[email protected]
▪ Working with Remedy Configuration team to improve operations.
Ericsson ∙ Saudi Arabia ∙ 1st Line Support & tools Team Leader
July 2011–Oct. 2014
Assuring Ericsson front office delivery to SLAs and improving their ways
COMPETENCES of working through automation, procedures & coordination:
▪ Ensured duties are fulfilled according to Customer requirements.
IT/IS fields: ▪ Followed up execution of proper Incident management process.
Dev.; Perl, Python, C, C++, ▪ Following problem management & checked fulfillment of targets.
Java/J2EE, PHP, Shell, Java ▪ Supervising all in-scope change activities and ensuring it’s
script, HTML, XML, performed as expected.
Assembler. ▪ Managed escalations from Customer & Senior management.
DB & Reporting: SQL, MySQL, ▪ Enhanced network availability using new regular audit reports.
MSSQL, PostgreSQL, Oracle, ▪ Rewritten all Access Report and automated major tasks.
SAP ▪ Redesigning and modeling of procedures and workflows.
Modeling: Merise, UML, ▪ Coordinating agreements & processes with internal organizations.
BPMN2.0, Visio, ARIS. ▪ Monitoring Activities and ensuring adherence to process.
Office: MS Excel, Word, ▪ Coaching team, motivating innovative ideas and encouraging
PowerPoint, Project competences and leadership skills.
OS: Windows, Solaris 8 /10,
Redhat, Unix/Linux... Ericsson ∙ Morocco ∙ Customer Support Engineer
ITSM: Remedy, ServiceNow, Jul. 2009–Jan. 2011
CA, SMAX/UCMDB Working with different customers in 3G networks integration & support:
▪ Integration of ATM and IP nodes existing customer infrastructures.
Telecoms: ▪ Configuration/Implementation of Ericsson Access nodes.
Standards: GSM, UMTS, LTE, ▪ Expansion of existing Radio/Transport infrastructure.
CDMA2000 1X/EVDO BSS & ▪ Implementing quality of Services
PS Core. ▪ Hardware and Services acceptance.
Protocols: WDM, SDH/PDH, ▪ Software upgrades and follow-up of releases.
TDM, ATM/AAL, TCP/IP, ▪ Performance issues diagnosis and configuration maintenance.
Ethernet, SS7, V5, SCTP, ▪ Following customer requests and complains.
SIGTRAN/SS7oIP, LAN, WAN, ▪ Creating and following Customer Support Requests and
WIFI, WIMAX, OSPF, BGP, coordinating resolution with Global Support Organizations.
MPLS, QoS, SDH Huawei ∙ Morocco ∙ Wireless Engineer
Routing/Switching: CISCO, July 2007–June 2009
HUAWEI, ERICSSON Working with customers around the world integrating CDMA & IP
SmartEdge, SUMMIT, network and solving their issues:
Juniper. ▪ Integration of Huawei CDMA Network in IAM infrastructure,
▪ Supervision, Integration and support of Packet Switched core
LANGUAGES network including Huawei Routers, Switches and Firewalls.
▪ Subcontractor’s staff’s trainings.
Arabic: Native language
▪ Assisting project managers in managing subcontractor’s delivery.
French: Fluent ▪ 24h/24 Customer support.
English: Fluent ▪ Successful upgrade of Mauritel PS network upgrade.
▪ Successful enhancement of Gamtel Data network.
HOBBIES
Chess
SKILLS CHART
Math & Astronomy Agile & Dev. 65%
Swimming
Cloud 45%
Reading
Databases 75%

IP & NW 55%

ITSM 100%

Project Mgmnt. 75%

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