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Speaking test

Cindy, a freshman majoring in Business Administration, introduces herself and shares her interests, including cycling and her friendly personality. During an international business conference, she converses with Lucy, who works for Shopee, discussing their respective companies and future plans. In a customer service scenario, Cindy inquires about her delayed order, and Lucy provides assistance while ensuring follow-up on the delivery status.

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nguyenthuhien.k21cva
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16 views

Speaking test

Cindy, a freshman majoring in Business Administration, introduces herself and shares her interests, including cycling and her friendly personality. During an international business conference, she converses with Lucy, who works for Shopee, discussing their respective companies and future plans. In a customer service scenario, Cindy inquires about her delayed order, and Lucy provides assistance while ensuring follow-up on the delivery status.

Uploaded by

nguyenthuhien.k21cva
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Good afternoon teacher and Lucy. First, I’m so glad to be here.

I would like to introduce a little bit about


myself, my full name is Nguyen Thu Hien. Everyone calls me by my nickname, so you can call me Cindy. I
am currently a freshman, majoring in Business Administration at University of Economics HCM city. My
major requires me to focus on planning, organizing, leading, and controlling resources. So it can help me
improve various skills such as: decision- making skills, interpersonal skills and time management skills.
Moreover, my hobby is cycling in the morning. It’s considered a sport that helps me improve my health
and relieve stress. Besides, I also have several friends that we have a lot in common. Therefore, we
sometimes ride bikes together at weekends. They see me as a friendly, trustworthy and outgoing
person, because I always appear with smiles on my face, and it is not a hard thing to get on well with
me. That’s all about myself, thank you all for listening.
U2 You're attending an international business conference. This is the first time you have met
them.

T: Good afternoon. What ‘s your name and where are you from?
H: Good afternoon, it’s my pleasure to meet you here. My name is Cindy and I come from
VietNam
T: Oh Hi Cindy. I’m Lucy and I’m Vietnamese but now I’m living and working in Singapore. Nice
to meet you! What company do you work for and what position?
H: I have been working for Unilever in the UK for 2 years. And now I’m the Head of Human
Resources of my company, leading a team of 50 people. How about you?
T: Sounds great! I work for Shopee company and I have been working for digital finance for 3
years. My company is headquartered in Sin that’s why I live here. Can you tell me what field
your company specializes in?
H: My company doesn't specialize in a single field, but rather operates in a variety of consumer
goods categories. Because Unilever is a global consumer goods company, this means they
manufacture, sell, supply products and distribute them all over the world. So how about the
type of your company?
T : It is a Singaporean multinational technology company specializing in e-commerce i'kɔmə:s.
Shopee was considered the largest e-commerce platform in Southeast Asia. The type of
business is subsidiary səbˈsɪdiəri. When was your company established ɪˈstæblɪʃ?
H: Our company was established in 1929 and we have many subsidiaries and branches with the
number of employees is over 100.000. Can you tell me more about the size of your company?
T: It was launched in 2015 in Singapore, before its global expansion. We have a workforce of
10.000 employees that means a large business. What is your company’s organizational
structure?
H: Currently, my company operates with a product-based, divisional structure. In particular, the
company is divided into distinct business groups, each responsible for a specific product
category. Looking ahead, what are your company's plans for the future?
T: we can consider its typical hiỉearchical ˌhaɪəˈrɑːkɪkl layout. We r going to expand Area
served into EẺuopean ˌjʊərəˈpiːən and America. How about you?
H: About my company, they likely continue to invest in research and development to create
innovative new products that meet evolving consumer needs, focusing on health and wellness
trends.
T: Oh, that sounds great. Would you mind exchanging business cards?
H: Here you are. Hope to see you again.
T: ok gud bye. See you next time. Have a good day!
U4 Situation 2:
Trân sẽ là Customer service representative
Hiền là Customer

T: Hi, Lucy speaking.


H: Good afternoon, Lucy. It’s me, Cindy. I’m phoning to ask about the delivery of my order. It
was scheduled for today, but it hasn’t arrived yet and I'm so worried about that. Can you help
me check the order delivery status?
T: Oh, I’m sorry to hear that. Let me check what I can do for you. Can you please give me your
order number?
H: Sure, it’s ABC123. I ordered it at 5pm yesterday, do you find it?
T: Thank you. I see that this order is being delivered. Unfortunately, my colleague, who handles
the supplier relationships, is currently unavailable. I can leave him a message and he will call
back to you as soon as possible. Is that ok for you?
H: Yes, that works for me. How about an update on the delay and when will I receive my order?
T: I’m sorry, I cannot know exact delivery time. He will give you accurate information later. I
think the package will be received quickly, maybe within the next 3 days.
H: Yes, it’s Ok. I hope that you can expedite the delivery of my order to the greatest extent
possible.
T: Alright. I have made the necessary arrangements. You will receive a call from my
manufacturing company. Please, pay attention to your phone. Is there anything else I can help
you with?
H: No, that’s all. Thank you for your patience.``
T: You’re welcome. I apologize for any inconve`nience this may have caused. Have a nice day!

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