ICT
ICT
1. Introduction
1.1. Project, Program, Portfolio and System
1.2. Project Objectives and Goals SMART Goals
1.3. Classification of Projects
1.4. Project Constraints
1.5. Project Management and Its Advantages
1.6. Project Management Body of Knowledge
1.7. Project Environment Internal, Task and External Environment
1.8. Skill Requirements of Project Manager
1.9. Roles and Responsibilities of Project Manager
1.10. Project Management Institute's Framework and International Certification
1.1.1 Project
Definition:
A project is a temporary endeavor undertaken to create a unique product,
service, or result. It has a clear start and end point, with specific objectives.
Key Characteristics:
o Temporary: Defined start and end dates.
o Unique Deliverables: Produces outputs distinct from routine
operations.
o Progressive Elaboration: Details evolve as the project progresses.
o Examples:
Developing a new software application.
Constructing a building.
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Program
Definition:
A program is a collection of related projects managed in a coordinated way to
obtain benefits and control not available from managing them individually.
Key Characteristics:
o Aligns multiple projects to strategic objectives.
o Focuses on optimizing interdependencies among projects.
o Managed by a Program Manager.
o Examples:
A company’s digital transformation initiative that includes
implementing ERP software, creating a mobile app, and
enhancing cybersecurity measures.
Skills Required:
o Planning and organizational skills.
o Problem-solving and critical thinking.
o Communication and stakeholder management.
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Portfolio
Definition:
A portfolio is a collection of projects, programs, and operational tasks that are
managed collectively to achieve strategic business objectives.
Key Characteristics:
o Includes unrelated projects or programs.
o Prioritizes resource allocation based on organizational strategy.
o Evaluates performance based on return on investment (ROI) and
alignment with goals.
o Managed by a Portfolio Manager.
o Examples:
A multinational corporation’s portfolio may include energy
projects, R&D programs, and sustainability initiatives.
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Resource Allocation:
o Determine how limited resources are allocated across projects and
programs.
o Prioritize projects based on their contribution to organizational goals.
Strategic Alignment:
o Evaluate projects holistically to ensure alignment with organizational
objectives.
o Balance ongoing operations (“keeping the lights on”) with new
development opportunities.
Risk Management:
o Maintain a balance between acceptable risks and potential rewards.
o Avoid excessive risk that could jeopardize the organization’s stability.
System
Definition:
A system refers to the structured and interconnected set of components, tools,
processes, and methodologies used to achieve project, program, or portfolio
objectives effectively.
Key Characteristics:
o Provides frameworks and processes for project execution.
o Involves tools like project management software (e.g., MS Project,
Jira).
o Includes governance mechanisms for consistent operations.
o Examples:
A Project Management Information System (PMIS), which
integrates tools, techniques, and data to manage projects
efficiently.
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Project Objectives:
o Specific and measurable outcomes that the project aims to achieve.
o Provide a clear focus for project planning and execution.
o Serve as benchmarks for tracking progress and measuring success.
o Example: "Reduce customer complaint response time by 30% within
six months."
Project Goals:
o Broader, long-term aspirations aligned with the organization’s vision.
o Define the purpose and value the project intends to deliver.
o Example: "Improve overall customer satisfaction to strengthen brand
loyalty."
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To ensure clarity and feasibility, project objectives and goals should be SMART:
S – Specific:
o Clearly define what is to be achieved.
o Focus on specific deliverables or outcomes.
o Example: "Develop a mobile app with payment integration."
M – Measurable:
o Ensure the goal can be quantified or tracked.
o Use metrics like percentages, timelines, or milestones.
o Example: "Increase website traffic by 20% in three months."
A – Achievable:
o Set realistic goals considering available resources and constraints.
o Ensure goals are within the team’s capabilities.
o Example: "Hire and onboard three new developers in two months."
R – Relevant:
o Align the goal with the broader objectives of the project or
organization.
o Ensure it adds value to stakeholders.
o Example: "Implement a new CRM to streamline customer
interactions."
T – Time-bound:
o Define a clear deadline or timeframe for achieving the goal.
o Example: "Complete product prototype by the end of Q1."
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2. Medium-scale projects
Medium-scale projects are more extensive in scope and complexity compared to
small-scale projects. They require a moderate level of resources, time, and effort.
Examples of medium-scale projects include developing a software application,
organizing a regional conference, or implementing a new process within an
organization.
3. Large-scale projects
Large-scale projects are characterized by their significant scope, high complexity,
and long duration. These projects involve multiple stakeholders, extensive resources,
and require careful planning and coordination. Examples of large-scale projects
include building a skyscraper, implementing an enterprise-wide software system, or
launching a new product in the market.
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2. Medium-term projects
Medium-term projects typically span from a few months to a year. These projects
involve more extensive planning and execution and may have multiple phases or
milestones. Examples of medium-term projects include developing a mobile
application, renovating a building, or implementing a new sales strategy.
3. Long-term projects
Long-term projects have a duration of several years and often involve complex
planning, coordination, and monitoring. These projects require a long-term
commitment of resources and may have evolving objectives over time. Examples of
long-term projects include constructing a highway, conducting a multi-year research
study, or implementing a large-scale infrastructure project.
2. IT projects
IT projects involve the development, implementation, or maintenance of software
applications, systems, or infrastructure. These projects often require a deep
understanding of technology and programming languages.
3. Healthcare projects
Healthcare projects focus on improving healthcare services, facilities, or systems.
These projects may involve the implementation of electronic health records,
construction of hospitals, or the development of medical devices.
4. Marketing projects
Marketing projects involve the planning and execution of marketing campaigns,
branding strategies, or market research activities. These projects require expertise in
marketing and communication.
5. Manufacturing projects
Manufacturing projects involve the production or improvement of physical products.
These projects may include designing new products, optimizing manufacturing
processes, or implementing quality control systems.
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2. Development projects
Development projects aim to create or improve products, systems, or processes.
These projects involve designing, prototyping, testing, and implementing solutions
to meet specific needs or requirements.
3. Implementation projects
Implementation projects involve the deployment and integration of new systems,
processes, or strategies within an organization. These projects require careful
planning, training, and change management to ensure successful adoption.
4. Maintenance projects
Maintenance projects focus on the upkeep, repair, or enhancement of existing assets,
systems, or infrastructure. These projects aim to ensure the longevity and efficiency
of the existing resources.
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Project constraints
Project constraints are critical factors that project managers must navigate to ensure
successful project delivery. These constraints often compete with one another,
requiring careful balance and trade-offs throughout the project lifecycle. The most
recognized framework for understanding these constraints is the Triple Constraint,
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which traditionally includes scope, time, and cost. However, additional constraints
such as quality, risk, and resources also play significant roles in project management.
Additional Constraints
In addition to the Triple Constraint, several other crucial factors influence project
management:
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1. Quality: This refers to the standards and criteria that project deliverables must
meet. Quality assurance processes are vital for maintaining high standards
throughout the project lifecycle
2. Risk: Risks are potential events that could negatively impact the project.
Effective risk management involves identifying, analyzing, and mitigating
risks to minimize their impact on project objectives
3. Resources: This includes all assets required for project completion, such as
personnel, equipment, and materials. Proper resource allocation is essential to
avoid delays and ensure quality
Balancing Constraints
Managing these constraints effectively requires a strategic approach:
1. Trade-offs: Adjustments in one constraint often necessitate changes in others.
For example, increasing scope may require additional time and budget
adjustments
2. Stakeholder Engagement: Involving stakeholders in defining project goals
helps align expectations and reduces conflicts later in the project
3. Continuous Monitoring: Regularly assessing project performance against
these constraints allows for timely adjustments and proactive management of
potential issues
Project Management
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Advantages
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1. Knowledge Areas
PMBOK identifies ten key knowledge areas critical to project management:
o Integration Management: Ensures coordination across project
activities.
o Scope Management: Defines and controls what is included in the
project.
o Schedule Management: Plans and monitors project timelines.
o Cost Management: Estimates, budgets, and controls project costs.
o Quality Management: Ensures deliverables meet standards.
o Resource Management: Manages project teams and physical
resources.
o Communication Management: Ensures clear information flow.
o Risk Management: Identifies and mitigates potential risks.
o Procurement Management: Handles external sourcing and contracts.
o Stakeholder Management: Engages and satisfies project stakeholders.
2. Process Groups
PMBOK organizes project activities into five process groups:
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Advantages of PMBOK
The project environment refers to the context in which a project operates, including
all internal and external factors that influence its planning, execution, and success.
It can be divided into three categories: Internal Environment, Task Environment,
and External Environment.
1. Internal Environment
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2. Task Environment
Example: Delays in material delivery from suppliers can disrupt the project
schedule.
3. External Environment
Broader external factors beyond the organization that influence the project.
Example: A software project may need to adhere to data privacy laws like GDPR.
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A project manager plays a pivotal role in ensuring project success. They must
possess a blend of technical, leadership, and interpersonal skills to manage
resources, stakeholders, and challenges effectively. Here are the key skills required:
1. Leadership Skills
2. Communication Skills
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7. Technical Knowledge
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9. Stakeholder Management
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1. Leader
o Guides the team towards achieving project goals.
o Motivates and resolves conflicts to maintain team morale.
2. Planner
o Develops comprehensive project plans, schedules, and milestones.
o Ensures alignment with organizational goals and client requirements.
3. Coordinator
o Ensures smooth collaboration among team members, departments, and
external partners.
o Balances resource allocation and task prioritization.
4. Problem-Solver
o Identifies issues and develops effective solutions.
o Mitigates risks and handles unforeseen challenges efficiently.
5. Communicator
o Acts as the primary point of contact for stakeholders.
o Ensures transparent communication of progress, changes, and
outcomes.
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1. PMBOK® Guide
o A globally recognized standard for project management best practices.
o Divided into Knowledge Areas (e.g., Scope, Time, Cost) and Process
Groups (e.g., Initiating, Planning, Executing, Monitoring, and
Closing).
2. Process Groups
o Initiating: Define and authorize the project.
o Planning: Develop a roadmap for achieving project objectives.
o Executing: Perform the work according to the plan.
o Monitoring and Controlling: Track, review, and regulate progress.
o Closing: Finalize all activities and formally close the project.
3. Knowledge Areas
o Cover essential aspects such as Risk Management, Communication,
Stakeholder Management, and Quality.
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