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Tourism management system

The Tourism Management System (TMS) aims to streamline tourism activities by allowing tourists to explore packages, book reservations, and leave reviews, while travel agents manage packages and administrators oversee operations. The system supports various user roles, including tourists, travel agents, and administrators, each with specific functionalities for account management, booking, and payments. Additionally, it incorporates non-functional requirements such as security and usability, along with technical specifications for frontend and backend development.

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Arti Raju
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6 views5 pages

Tourism management system

The Tourism Management System (TMS) aims to streamline tourism activities by allowing tourists to explore packages, book reservations, and leave reviews, while travel agents manage packages and administrators oversee operations. The system supports various user roles, including tourists, travel agents, and administrators, each with specific functionalities for account management, booking, and payments. Additionally, it incorporates non-functional requirements such as security and usability, along with technical specifications for frontend and backend development.

Uploaded by

Arti Raju
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Tourism Management System - Requirement

Document
Project Overview
The Tourism Management System (TMS) is designed to simplify and streamline the
management of tourism-related activities. The system allows tourists to explore various
travel packages, book reservations, make payments, and leave reviews. Travel agents can
manage packages, customers, and transactions, while administrators can oversee the entire
system, ensuring smooth operations and data accuracy.

Project Purpose
The purpose of the system is to provide an integrated solution for managing tourism
activities, facilitating communication between tourists, travel agents, and administrators.
This ensures that all processes, from browsing packages to booking and feedback, are
handled seamlessly.

Scope:
The system is intended for use by three main user roles:

 Tourists: To browse tour packages, make bookings, make payments, and leave reviews.
 Travel Agents: To create and manage tour packages, customer information, and
bookings.
 Administrators: To oversee the entire system, ensure proper operation, and manage user
roles.

Functional Requirements
User Roles

The system should support different user roles, each with distinct capabilities:

 Admin: Full access to all parts of the system.


 Travel Agent / Staff: Access to manage bookings, customers, and payments.
 Customer / User: Ability to book, view, and manage their bookings and profile.
 Guest: Limited to viewing public content without the ability to book or interact with the
system.
 Hotel manager: Manage descriptions, pricing, and availability for hotels and travel
services.
 Upload media such as images and videos for hotels and destinations.

Owner Functionalities
User Management

 Admin can view and manage user accounts.


 Ability to deactivate or update user roles (admin, customer).

Booking Management

 Admin can manage all bookings.


 Ability to approve or cancel bookings.
 View booking history, payment status, and customer requests.

Destinations Management

 Admin can add, update, and delete travel destinations.


 Manage pricing, availability, and photos for each destination.

Payments & Transactions

 View all payments for bookings.


 Process refunds or cancellations.
 Generate transaction reports.

Content Management

 Manage promotional content (banners, offers, and blogs).


 Update the homepage and featured destinations.

Transportation Management

 Air Travel: Flights for tourists traveling between countries or long distances.
 Rail Travel: Trains for intercity or regional travel, often used for scenic tours.
 Bus Services: Shuttle buses, charter buses, and tours that move groups of tourists
within a city or region.
 Private Cars: Rental cars or chauffeur-driven vehicles for tourists who prefer
privacy and flexibility.

Holiday packages
 Seasonal Packages: Holiday packages may be seasonal, offering special deals during
peak holiday times (e.g., Christmas, New Year, summer vacations, festivals). The tourism
management system can dynamically highlight these packages based on the time of year.

Customer Functionalities
Account Management

 Sign-up and login functionality.


 Password recovery and reset options.
 Profile management (edit user information, preferences).

Search and Booking

 Browse available travel destinations (hotels, flights, tours).


 Search based on various criteria (price, location, rating).
 Book flights, hotels, and activities in real time.

Booking Management

 View and manage all bookings (upcoming and past).


 Cancel or modify existing bookings.
 Display booking details and receipts.

Payment Integration

 Payment status tracking.


 Refund options in case of cancellations.

Ratings & Reviews

 Leave ratings and reviews for destinations, hotels, and tours.


 View ratings and feedback from other users.

Customer Support

 Access to FAQs and live chat support.

Authentication and Access Control


 Login for Owners: Owners must log in to manage categories, products, and view orders.
 Guest Access for Customers: Customers can browse products and place orders without
needing to log in.
 Customer Information: Customers are required to provide their name, address, and
contact details at the time of login.
Non-Functional Requirements
Security

 Owner login credentials should be securely stored and encrypted.


 Access control should ensure that only the owner can create/update/delete categories .

Usability

 The system interface should be intuitive and easy for both the owner and customers to
navigate.
 The product and category management system for the owner should be simple and
require minimal training.

Technical Requirements
Frontend : HTML, CSS, Bootstrap: For user interface..

Framework and Backend: PHP, backend development.

Database: database management for handling large user records.

Payment Gateway Integration: PayPal, paytm and google pay for online payments and
invoicing.

System Workflow
Owner’s Workflow

 Admin logs in to the dashboard.


 They manage users, view bookings, and approve/reject packages.
 Admin generates system reports for performance tracking.

Customer’s Workflow

 A Tourist visits the system’s homepage.

 They browse available packages and select one.


 They make a booking and enter payment details.

 Once the payment is successful, a confirmation email is sent.

 The Tourist can leave feedback after the tour is completed.

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