AUTOMOBILE SERVICE

APPLICATION
A MINI-PROJECT REPORT submitted by

AADHINATH R [SCM22CS001]

to

The APJ Abdul Kalam Technological University in partial

completion of the criteria for the degree award of
Bachelor of Technology

Department of Computer Science and Engineering

SCMS SCHOOL OF ENGINEERING AND TECHNOLOGY

(Affiliated to APJ Abdul Kalam Technological University)

VIDYA NAGAR, PALISSERY, KARUKUTTY

ERNAKULAM – 683576

MARCH 2025

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DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING
SCMS SCHOOL OF ENGINEERING AND TECHNOLOGY
(Affiliated to APJ Abdul Kalam Technological University)
VIDYA NAGAR, PALISSERY, KARUKUTTY
ERNAKULAM - 683576

CERTIFICATE

This is to certify that the report entitled ‘Automobile Service Application’ submitted by Aadhinath R to
the APJ Abdul Kalam Technological University in partial fulfilment of the requirements for the award of
the Bachelor of Technology is a Bonafide record of the project work carried out by her under my guidance
and supervision.

Project Guide Project Coordinator Head of the Department

Ms. Soosan Francis Ms. Neethu Krishna Dr. Manish T I

Asst. Professor, Asst. Professor, Professor,
Dept. of CSE, Dept. of CSE, Dept. of CSE,
SSET SSET SSET

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 ACKNOWLEDGEMENT
I am greatly indebted to Dr. Anitha G Pillai, Principal, SSET, Ernakulam and Dr. Manish T I, Professor,
Head of Department, Department of Computer Science and Engineering, SSET, who whole heartedly
granted me the permission to do the project.

I would like to thank my guide, Ms Soosan Francis, Assistant Professor and Project Coordinator, Ms.
Neethu Krishna, Assistant Professor, Department of Computer Science and Engineering, SSET who
has given me valuable guidance and support all the way.

I would like to express my sincere gratitude to all the teachers of Computer Science and Engineering
Department who gave me moral and technical support. I would like to thank the supporting staff in the
computer lab whose dedicated work kept the lab working smoothly, thus enabling me to have access
to various resources which helped me understand more about the project topic. I would also like to
thank friends and family members for providing me with necessary resources and support. Last but not
the least, I would like to thank God Almighty for helping me to do my project hassle free.

Aadhinath R

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 ABSTRACT
The Emergency Automobile Service Application aims to streamline roadside assistance by providing
a fast, efficient, and tech-driven solution for vehicle breakdowns. Addressing challenges in locating
nearby workshops, scheduling services, and ensuring real-time tracking, this platform integrates
modern technologies to enhance user experience and service reliability.

The system utilizes GPS-based location tracking and Google Maps API to identify and display nearby
registered workshops. Real-time communication is enabled through WebSocket’s, ensuring seamless
interaction between users and service providers. Automated notifications via SMS and in-app alerts
ensure timely responses, while service providers can track users' live locations for efficient dispatch

Additionally, the platform offers a structured service request system, allowing users to select
workshops based on availability, ratings, and proximity. Designed for urban and highway
assistance, this application enhances accessibility, minimizes service delays, and optimizes the
allocation of resources, ultimately improving the overall efficiency of automobile services.

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 TABLE OF CONTENTS

ACKNOWLEDGEMENT III

ABSTRACT IV

LIST OF FIGURES VII

CHAPTER-1 INTRODUCTION 1

CHAPTER-2 LITERATURE REVIEW 2

CHAPTER-3 PROBLEM STATEMENT 3

3.1 OBJECTIVE 4

CHAPTER-4 SYSTEM DESCRIPTION 6

4.1 SYSTEM ARCHITECTURE 7

CHAPTER-5 SYSTEM DESIGN 8

5.1 SOFTWARE 8

5.1.1 TOOLS USED 8

5.1.2 WORKING OF THE PROJECT 10

CHAPTER-6 RESULTS 12

CHAPTER-7 CONCLUSION AND FUTURE SCOPE 14

7.1 CONCLUSION 14

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7.2 FUTURE SCOPE 15

CHAPTER-8 REFRENCE 17

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 LIST OF FIGURES

NO. TITLE PAGE NO.

4.1 SYSTEM ARCHITECTURE DIAGRAM 7

6.1 HOME PAGE 12

6.2 SERVICE PROVIDER REGISTRATION 12

6.3 CUSTOMER REGISTRATION 13

6.4 SERVICE CENTRE DETECTION 13

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 CHAPTER-1
INTRODUCTION
In today’s fast-paced world, automobile service booking remains a cumbersome process, with users
struggling to locate the nearest available workshops, schedule services efficiently, and ensure timely
assistance. Traditional service booking methods lack real-time tracking, leading to uncertainty regarding
service provider availability and arrival times. Additionally, the absence of a structured system for workshops
to manage customer requests results in inefficiencies and delays.

To address these challenges, this project proposes an On-Demand Automobile Service Platform, designed to
streamline service booking through a real-time digital ecosystem. Inspired by modern delivery and ride-
hailing models, the system leverages GPS tracking, geolocation services, automated request processing, and
seamless communication between users and service providers. This approach ensures faster service
allocation, eliminates dependency on manual coordination, and enhances overall service efficiency.

A review of existing solutions highlights the growing adoption of digital platforms in service industries,
integrating features such as live tracking, user preference-based recommendations, and automated scheduling.
By incorporating real-time workshop discovery, service tracking, digital payment gateways, and instant
communication tools, this system provides a more reliable and user-friendly alternative to conventional
methods. Additionally, advancements in AI-driven service recommendations and predictive maintenance
technologies contribute to a more personalized and proactive automobile service experience

With a strong focus on user convenience, real-time service deployment, and seamless coordination, this
platform aims to revolutionize automobile service booking. By reducing wait times, improving accessibility,
and ensuring professional assistance on demand, the system enhances efficiency, builds user trust, and
promotes a smoother vehicle maintenance experience.

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 CHAPTER-2
LITERATURE REVIEW

1) Enhanced A* Algorithm for Intelligent Vehicle Navigation

Wang et al. (2022) introduced an improved A* algorithm aimed at optimizing path planning for intelligent
vehicle navigation. By enhancing search efficiency and path smoothness, this approach resulted in more
optimized routes, making it particularly suitable for real-time automobile service applications. The study
demonstrated that modifications to the A* algorithm could significantly reduce computation time while
ensuring efficient route selection.

2) SGO Algorithm vs. Traditional Shortest Path Methods

Charan et al. (2024) proposed the SGO algorithm as an alternative to traditional shortest path methods
like Dijkstra’s. Their research compared the SGO algorithm with Fibonacci and Binary heap variants of
Dijkstra’s algorithm, showing that the SGO method significantly improved computational efficiency and
navigation accuracy. This improvement is crucial for automobile service applications that rely on rapid
and precise route optimization.

3) Comparative Analysis of Dijkstra and A* in Automated Driving

Lin (2024) conducted a comparative analysis of Dijkstra and A* algorithms in automated vehicle driving.
The study highlighted the strengths and limitations of each algorithm, emphasizing that A* is preferable
for dynamic, real-time navigation, while Dijkstra’s algorithm is more efficient for static, precomputed
routes. These insights are valuable for selecting the most suitable algorithm for automobile service
applications requiring adaptive route planning.

4) Implications for Automobile Service Applications

These studies highlight the growing importance of intelligent pathfinding in automobile service
applications. The integration of improved algorithms, such as enhanced A* and SGO, can significantly
enhance route optimization, leading to better service efficiency and user satisfaction. Future research may
focus on hybrid models that incorporate real-time traffic data and machine learning to further improve
service-based vehicle applications.

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 CHAPTER-3
PROBLEM STATEMENT
The process of booking automobile services is often inefficient, making it difficult for users to find nearby
workshops and schedule services. Traditional methods lack real-time tracking, leading to delays and
uncertainty regarding service arrival. Additionally, there is no streamlined system for service providers to
manage and respond to requests efficiently. A technology-driven solution is needed to enhance accessibility,
reliability, and coordination in automobile service booking.

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3.1 Objective

The primary objective of this project is to develop a Real-Time Automobile Service Application that
enhances roadside assistance, minimizes response times, and streamlines vehicle service management.
The system aims to address the critical need for instant service requests, automated dispatching, and
seamless coordination among service providers, ensuring drivers receive timely assistance during
vehicle breakdowns or emergencies

One of the key goals is to develop a web and mobile-based platform with an intuitive and user-friendly
interface that enables users to request emergency roadside assistance in real time. The system should
leverage GPS tracking, AI-driven analytics, and cloud-based service management to efficiently connect
vehicle owners with nearby service providers, such as mechanics, towing services, and fuel delivery
agents. By integrating real-time monitoring capabilities, the platform will allow users to track service
requests, estimate arrival times, and receive status updates on their assistance requests.

Another crucial objective is to automate service dispatching and communication by implementing a

robust notification system that instantly alerts service providers and customers. The system will be
designed to trigger real-time SMS notifications, app alerts, and automated calls to ensure that
mechanics and towing services respond promptly. Additionally, the platform will support multi-channel
communication, allowing seamless coordination between drivers, service providers, and support teams
to ensure efficient issue resolution

Given these challenges, there is an urgent need for an automated, real-time automobile service
application that leverages cutting-edge technologies such as GPS tracking, AI-based service allocation,
cloud computing, and digital payment integration to enhance service accuracy and response efficiency.
A well-integrated system should automatically detect user distress signals, assess service needs, and
dispatch assistance efficiently, ensuring faster intervention and reducing driver inconvenience. By
addressing the limitations of current roadside assistance services, this system has the potential to
revolutionize automobile service accessibility, optimize response times, and improve the overall
driving experience.

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Beyond real-time service request automation, the system aims to enhance overall roadside assistance
efficiency and improve vehicle service accessibility. By collecting and analysing service request data,
providers can gain valuable insights into common vehicle breakdown trends, high-demand service
zones, and factors contributing to roadside emergencies. The system will provide interactive
dashboards, visual reports, and historical data analysis, empowering service providers to optimize
operations, improve resource allocation, and enhance service availability in critical areas

Furthermore, the project aspires to create a scalable and adaptable solution that can be deployed in
urban and rural areas alike, ensuring that both densely populated cities and remote locations benefit
from improved roadside assistance. Future enhancements may include IoT-based diagnostics for
vehicle health monitoring, predictive analytics using AI for preventive maintenance, and cloud-based
accessibility for seamless service management

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 CHAPTER-4
SYSTEM DESCRIPTION
4.1 System Architecture

The Emergency Automobile Service Application provides a seamless platform for users to request
roadside assistance and for service providers to efficiently manage service requests. The system
architecture is designed to ensure real-time tracking, automated request processing, and effective
communication between users and service providers.

User Interface & Service Booking Module: The application features a user-friendly interface developed
using React.js, allowing users to view nearby workshops on an interactive map, select service types, and
book assistance. This module takes user inputs such as vehicle issues, location, and preferred service
provider and sends the request to the backend for processing.

The expected output includes a confirmation message and live service status updates.

Service Provider Management Module: Once a request is placed, it is forwarded to nearby registered
workshops via Node.js and Express.js. Service providers can accept or reject requests based on their
availability. Upon acceptance, the provider's live location and route to the user are displayed on the map.
The expected output is a real-time update on request acceptance and estimated arrival time.

Real-Time Communication & Tracking Module: The system uses Socket.io for real-time communication
and the Google Maps API for live tracking. This module allows users to track the assigned service
provider in real-time, view estimated time of arrival, and receive notifications about the service progress.
The expected output includes a dynamic live location update and smooth navigation assistance for both
users and providers.

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Fig 4.1. System architecture diagram

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 CHAPTER-5
SYSTEM DESIGN
5.1 Software

5.1.1 Tools Used

The Emergency Automobile Service Application is designed using a combination of frontend, back-
end, and cloud-based technologies to provide a seamless, efficient, and real-time roadside assistance
experience

Front-End Technologies

The User Interface (UI) is developed using React.js, ensuring an intuitive and responsive platform where
users can seamlessly request assistance, track service providers, and receive live updates. Bootstrap is
integrated to enhance the UI with modern styling and responsiveness. The platform utilizes the Google
Maps API for real-time location tracking, allowing users to view nearby service providers and navigate
efficiently. With Reacts component-based architecture, the application delivers a dynamic and fast user
experience, ensuring smooth interactions between users and service providers

Back-End Technologies

The backend infrastructure is powered by Node.js with Express.js, ensuring efficient server-side logic,
API management, and request processing. Express.js handles service request routing and response
management, providing a seamless connection between users and service providers. MySQL or
MongoDB is used for securely storing user requests, service provider details, and request history.
Additionally, Firebase or Twilio API enables real-time push notifications, automated SMS updates, and
emergency call functionalities, ensuring instant communication between users and service providers.

Database & Data Management the Emergency Automobile Service Application utilizes MySQL as the
primary database for efficient and structured management of service requests, user profiles, and service

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provider details. MySQL’s relational architecture ensures data integrity, quick retrieval, and seamless
transaction processing, making it ideal for handling real-time service bookings. The system efficiently
stores and manages service history, user feedback, and location logs, enabling smooth data access and
retrieval. With optimized query performance and secure data storage, MySQL enhances roadside assistance
efficiency, minimizes service delays, and ensures better resource allocation for both users and service
providers.

Emergency Alert & Communication To enable real-time service coordination, the system utilizes
Socket.io for instant bidirectional communication between users and service providers. When a user
requests assistance, Socket.io ensures immediate transmission of the request, allowing service providers to
receive and respond in real-time. The Google Maps API is integrated for live location tracking, enabling
service providers to navigate efficiently using a shared location link. Users receive instant updates on
service request status, including issue type, vehicle model, urgency, and estimated arrival time. This
seamless communication system enhances efficiency, minimizes response delays, and ensures a faster and
safer roadside assistance experience

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5.1.2 Working of the project

The Automobile Service Application is designed to provide real-time vehicle maintenance tracking,
automated service reminders, and efficient booking management. By leveraging AI-driven analytics,
cloud-based data storage, and automated notifications, the system ensures seamless service scheduling,
timely maintenance alerts, and enhanced user convenience

The Home Page serves as the central hub for users, offering a comprehensive overview of the
application’s functionalities. It provides an introduction to the automobile service platform, outlining its
role in streamlining vehicle maintenance, scheduling services, and ensuring optimal vehicle
performance. The user-friendly interface allows customers to register their vehicles, check service
history, and access recommended maintenance schedules. A "Book Service" button enables users to
schedule appointments with authorized service centres, while the dashboard displays real-time service
updates, reminders for upcoming maintenance, and special offers from partner workshop

The Service Management Module functions as the core component of the system, facilitating real-time
service tracking, vehicle diagnostics, and automated reminders. The system continuously monitors user
vehicle data, such as mileage, engine performance, and past service records, to predict when the next
service is due. AI-driven analytics process this data, ensuring timely maintenance notifications based on
manufacturer recommendations and usage patterns. The application integrates with OBD-II sensors or
manual data input to provide accurate diagnostics, reducing the risk of unexpected breakdowns and
ensuring vehicle longevity

The Booking & Notification System automates the scheduling process by allowing users to select a
service type, preferred date, and nearest service centre. Once a booking is confirmed, the system
generates a digital service receipt and provides real-time updates on service status. Automated
notifications, including SMS, push notifications, and emails, remind users about upcoming service
appointments and estimated completion times. Additionally, a live tracking feature enables users to check
service progress and receive alerts when their vehicle is ready for pickup

The Post-Service Feedback & Analytics Module enhances customer satisfaction by collecting service
reviews and providing data-driven insights. After a service appointment, users receive a feedback request,

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helping service centres improve their offerings. The system also generates comprehensive service reports,
giving users access to maintenance history, cost breakdowns, and future service recommendations.

The overall workflow of the application follows a structured, real-time process to ensure efficiency and
user convenience. It begins with vehicle registration and service tracking, followed by intelligent
maintenance predictions and automated reminders. Once a service is scheduled, real-time updates keep
users informed about their vehicle’s progress, while digital receipts and service reports ensure
transparency. By integrating advanced technology, AI-driven diagnostics, and automated
communication, the Automobile Service Application simplifies vehicle maintenance, optimizes service
operations, and enhances the overall customer experience

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 CHAPTER-6
RESULTS

Fig 6.1 home page

Fig 6.2 Service Provider Registra on

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 Fig 6.3 Customer Registra on

Fig 6.4 Service Centre Detec on

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 CHAPTER-7
CONCLUSION & FUTURE SCOPE
7.1 Conclusion

The Automobile Service Application provides an intelligent, real-time, and highly efficient solution for
managing vehicle maintenance, optimizing service scheduling, and enhancing customer experience. By
integrating AI-driven diagnostics, automated reminders, and seamless communication technologies, the
application eliminates the inefficiencies of traditional service management, which often rely on manual
tracking, delayed reminders, and inconsistent communication. Through its streamlined workflow, real-
time updates, and automated service coordination, the system ensures that vehicle owners receive timely
maintenance, reducing the risk of breakdowns and improving overall vehicle longevity

One of the key strengths of this application is its ability to operate autonomously, minimizing the need
for manual intervention. By leveraging machine learning algorithms for predictive maintenance and
automated service scheduling, the system accurately detects when a vehicle requires servicing. Once a
maintenance requirement is identified, the application immediately triggers a multi-channel notification
system, sending SMS, email, and push notifications to vehicle owners. Additionally, users receive real-
time updates on service progress, estimated completion time, and cost breakdowns, ensuring complete
transparency throughout the process.

Beyond service notifications, the application also provides a structured digital service log, storing crucial
data such as service history, parts replaced, costs, and technician reports. This data not only helps vehicle
owners keep track of maintenance records but also assists service providers in offering personalized
recommendations based on a vehicle’s service patterns. The system enhances efficiency, reduces the
likelihood of missed maintenance, and ensures that both users and service providers benefit from a hassle-
free, technology driven automobile service management experience.

Designed to be scalable, adaptable, and user-friendly, the Automobile Service Application can be
deployed across multiple environments, including automotive service centres, fleet management
operations, and individual vehicle owners seeking seamless maintenance solutions. Its cloud-based

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architecture ensures seamless data access, allowing integration with existing service networks,
dealerships, and roadside assistance providers. The modular design supports future enhancements, such
as AI-driven predictive maintenance, IoT-based vehicle health monitoring, and 5G-enabled real-time
diagnostics, further refining service efficiency and customer experience

By automating the process of service scheduling, maintenance tracking, and customer notifications, the
application reduces human effort while ensuring timely vehicle upkeep. It provides a cost-effective and
reliable alternative to traditional service management methods, minimizing breakdown risks and
improving overall vehicle performance. As vehicle maintenance remains a crucial factor in road safety
and longevity, the Automobile Service Application represents a transformative step forward in
optimizing service operations, enhancing customer satisfaction, and fostering smarter, more efficient
vehicle management. By leveraging cutting-edge AI and automation, the application plays an essential
role in revolutionizing automobile servicing, reducing downtime, and ensuring a hassle-free experience
for both service providers and vehicle owners.

7.2 Future Scope

The Automobile Service Application has significant potential for further development and expansion,
making it a scalable and adaptable solution for vehicle maintenance and service management. As
technology continues to evolve, several enhancements and integrations can be implemented to optimize
service efficiency, enhance predictive maintenance capabilities, and expand the application's usability
across different automotive sectors

One of the primary future improvements involves integrating IoT-based vehicle sensors for real-time
diagnostics. By incorporating OBD-II sensors, accelerometers, and GPS modules, the system can monitor
engine health, detect component wear, and predict service requirements with higher accuracy. These sensors
can work alongside AI-powered analytics, enabling proactive maintenance scheduling and reducing the risk
of unexpected breakdowns.

Another significant advancement is the adoption of 5G technology for ultra-fast data transmission. With
5G networks, real-time service data, vehicle diagnostics, and customer requests can be processed
instantly, ensuring seamless coordination between service centres, fleet operators, and individual users.

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 This is particularly beneficial for connected cars and autonomous vehicles, where continuous monitoring
and remote troubleshooting play a critical role in vehicle safety and efficiency. Additionally, cloud-based
data processing can enable centralized access to service history, predictive analytics, and maintenance
trends, helping service providers optimize their operations

The application can also be enhanced with AI-driven predictive analytics, allowing it to forecast potential
vehicle failures based on historical data, driving patterns, and environmental conditions. Machine
learning algorithms can analyse service logs, component life cycles, and Realtime driving behaviour to
recommend preventive maintenance actions, helping users avoid costly repairs and extending vehicle
longevity. Moreover, blockchain technology could be incorporated to create a tamper-proof service
record, ensuring transparency and trust between customers, dealerships, and service providers.

Another promising future development for the Automobile Service Application is the integration of drone-
assisted vehicle diagnostics and parts delivery. In cases where a vehicle breaks down in remote or high-
traffic areas, drones equipped with diagnostic tools and essential spare parts can be dispatched instantly,
providing preliminary assistance before a mechanic arrives. These drones could also be used by service
providers to deliver parts to workshops efficiently, reducing repair turnaround times and improving service
logistics.

Furthermore, voice-based and multilingual support can be implemented to make the application accessible
to a broader range of users. This feature would allow service requests, diagnostics, and maintenance updates
to be provided in multiple languages, ensuring effective communication across diverse regions.
Additionally, incorporating voice command features would allow vehicle owners to schedule services,
check maintenance history, or request roadside assistance hands-free, enhancing usability and safety.

To improve security and prevent fraudulent transactions, blockchain technology can be incorporated to
ensure data integrity in service records. By recording vehicle maintenance logs on a decentralized ledger,
customers and service providers can verify that all service details are authentic and tamper-proof. This
transparency would build trust between users, automotive workshops, and dealership

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 CHAPTER-8
REFERENCES
[1] Patel et al. (2023). "Real-Time GPS-Based Service Coordination for Roadside Assistance." Journal
of Intelligent Transportation Systems, 15(2), 112-130.

[2] Kumar and Sharma (2021). "On-Demand Automobile Services: A Digital Approach to Roadside
Assistance." International Journal of Smart Mobility, 8(4), 210-225.

[3] Mehta et al. (2022). "Automobile Service Booking Platforms: Enhancing User Experience Through
Live Tracking." Journal of Automotive Service Technology, 12(3), 67-84.

[4] Lee and Johnson (2020). "Cloud-Based Roadside Assistance and Service Provider Communication
Systems." Proceedings of the International Conference on Smart Mobility Solutions, 295-310.

[5] Wang and Chen (2019). "Google Maps API and Telematics Integration for Smart Vehicle Tracking
and Service Management." International Journal of Geographic Information Systems for Transport, 9(3),
156-172.

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