AMEX INTERVIEW QUESTIONS 2024: CREDIT & FRAUD MANAGEMENT INTERN

SUMMARY

INTERVIEW QUESTIONS FROM THE POINT OF VIEW OF THE BUSINESS/COMPANY

Finding the right team members may be one of the most important tasks facing BUSINESS
OWNERS. A big part of that can be asking the right questions during the interview process.

WHAT do you hope to LEARN at this company in this position?

LEARN is the operative word here. By phrasing the question this way, you can accomplish
two things: One, gauge how interested the interviewee is in growing and improving—always
a valuable quality in an employee. And two, see how you might tailor the role to support
their development. Such a consideration is key to engaging employees long-term, and in the
event the candidate is weighing multiple offers, it may help tip the scales towards you.

What to look for in an answer: Do their individual goals match the company’s goals? Can
you see ways to support the individual’s development that would benefit both them and the
business? If yes, it may be a strong fit.

Tell me about a time WHEN …?

There are a lot of people who can give "good interview." They can talk in generalities, but
you may still wonder what the candidate really contributed to the achievements on their
resume. This targeted question works because it requires a specific example. For instance,
if interviewing someone for a sales position, consider asking, "Tell me about a time when
you won a customer from a competitor." If it’s a customer service rep, maybe ask, "Tell me
about a time when you kept a customer from leaving the company."

What to look for in an answer: As much detail as possible in the example that the candidate
gives. Try to get names, dates, and specific results as appropriate.

What is your most SIGNIFICANT career accomplishment?

This can be a challenging question because it requires candidates to concentrate on ONE
ASPECT.

What to look for in an answer: Don’t settle for an answer like "I've done a lot of great things
in my career." Try to get them to narrow it down to one. Look for their level of ownership,
pride and what they value. Compare to see if this matches the company’s culture.

If you could start your career over, what would you do differently?
This may allow you to gauge how the prospective employee makes major decisions. The
answer can reveal if they like the path they're currently on.

What to look for in an answer: Do they hold onto the past, or are they able to learn and
move forward toward another result? Do their individual goals match your company’s
goals? Can you see ways to support the individual’s development that would benefit both
them and the business? If yes, it may be a strong fit.
What frustrates you the most (or really gets you mad)?
It can be easy for people to do their best when things go well, but how are they when things
inevitably get frustrating?

What to look for in an answer: How they channel their frustration toward something
positive, especially in a team environment.

What do you know about the company?

This can show if they're serious about the opportunity and if they were prepared before the
interview.

What to look for in an answer: If they give you a blank face or answer, "not much," move
on to the next person. Anyone who's not prepared enough even to learn about the
company on the Internet may not be worth hiring.

Talk about the worst relationship you have had with colleagues you have interacted with
at HKUST

Many people can boast when things go well but HOW do they HANDLE a bad relationship at
their last company?
What to look for in an answer: Do they take 50 percent of the responsibility for the bad
relationship, or do they place blame on the other person? How did they resolve it
productively?

Is it better to be perfect and late on a task, or imperfect and on time?

Most small businesses need things to be completed on time for customers, not necessarily
perfect.

What to look for in an answer: While there is no "right" answer, make sure that whatever
they say matches your company’s culture.

Explain something to me related to CREDIT & FRAUD MANAGEMENT that you think is
complicated. Give examples.

This may be an important question, since a critical skill of anyone who works on a team is
how they explain things to others.

What to look for in an answer: what is very important here is whether they are EFFECTIVE
in making you understand.

Is there a question I haven't asked you, but should?

This can be a good catch-all question at the end of interview. This may ensure that the
candidate expresses everything they want to say and nothing is missed.

What to look for in an answer: Anything that's way out of line with the flow of the rest of
the interview could be a warning sign. For example, if they bring up a strange fact or
achievement about themselves, be wary.
American Express Interview Questions and Answers
1. Tell me about a life obstacle you've overcome. How did you get through it?
This will assist them in determining whether you let personal challenges affect your job life.
The interviewer also asks this question to examine how you deal with obstacles in your life
and career. You must consider the problems and obstacles you have overcome while
answering this question. It can be anything; for example, if you are a freshman, you can
discuss the obstacles you face in college and how you plan to overcome them.
Sample answer:
One of the most difficult trials I've faced is one of my proudest achievements. I graduated
from college debt-free with a bachelor's degree in finance. I worked quite hard to earn the
scholarship, and I am extremely pleased with that accomplishment.

2. What do you consider to be your most significant career achievement?

This is one of the most common AMEX interview questions. The interviewer wants to know
more about you. When you are answering, you first must talk about the situation, what
problem it was causing, what actions you took, and what the results were.
Sample answer:
My greatest achievement was during my previous position as an HR administrator. Our
department was having issues with document management and identifying specific files.
And this produced issues, particularly during peak periods. So I set out to fix this problem
and boost productivity by reducing our time hunting for documents. As a result, I
implemented a new HR document management program for my team. It can be used to
consolidate file management within a department and assist with other minor duties. As a
result, we cut our time spent hunting for documents by 5 hours. Each team or individual
could promptly access the papers they needed in one HR filing system, boosting

3. What would you say to an underperforming employee?

The interviewer is interested in learning about your leadership style. A single employee's
bad performance can have a detrimental impact on the rest of the team, but how you
manage the situation can exacerbate the problem.
Sample answer:
The first thing I'll investigate is if the underperformance was something I discovered myself
or something brought to my attention by someone else. I'd check to see if the
underperformance is limited to a few projects or is widespread. I'll gather some facts, and if
I must intervene, I'll first offer the employee an opportunity to explain why he's
underperforming. I'd tell them what I observed and offer them the opportunity to
determine whether the problem was recurring or self-correcting. I'll also inquire if they were
having any problems and how I could possibly assist.

4. How would you describe your managerial style?

Whatever the case may be, try to stay away from particular categories. Most organizations
prefer managers that can adapt their talents to diverse conditions.
Sample answer:
I'm always trying to push myself out of my comfort zone, and I enjoy encouraging my staff
to do the same. They are typically capable of overcoming many difficult challenges, so I use
my creative management style to assist them in completing this difficult work when
necessary.

5. What do you hope to gain from this role at this company?

This question separates you from other job applicants, and a potential employer may ask it
to learn about your expectations for the available position. Your responses can assist the
interviewer in determining whether you and the firm are a suitable fit for the job.
Sample answer:
I'm curious how this position can help me develop emotionally and professionally. I'm
looking forward to honing my cooperation abilities by working with others and getting a
glimpse into my future professional path.

6. Who has been a source of motivation for you?

You must mention one person who has impacted your life. Parents, leaders, and celebrities
are all plausible examples. You'll need to describe why they're your role model and how
they've influenced your life.
Sample answer:
I get ideas from many people and things. My grandmother, without a doubt, has been the
most influential person in my life. She likes everyone and has always had a smiling face, no
matter how hard she worked. She was well-liked and was known for always giving more of it
than she received.

7. How do you manage to finish many projects on time when you many assignments to
complete?
It would be best to talk about the process you will use to handle the situation. Interviewers
want to know how you can handle the work pressure. The interviewer is interested in
hearing about your strategy and ideas for bringing several tasks, each with varying difficulty
levels and priority.
Sample answer:
Even if my chores appeared impossible, I would persevere and work out the best way to
complete them. I'd start by prioritizing the tasks and sorting them from the most important
to the least important. After that, I'd get to work on the most critical assignment. I would
not be scared to seek help if there were any chores I could assign to other skilled
teammates.

8. Tell me about a situation when you needed to make a strategic decision.

Employers use these questions to discover applicants who can build effective solutions for
their company's needs.
Sample answer:
I worked as a sales manager in my last job, and it was my job to be able to think
strategically. I need to develop several tactics to sell the goods and do so, and I need to
reach out to customers and earn their trust in the product and myself, and my organization.

9. Tell us about a proposal you have made that has helped a company you have worked
for.
Keep in mind that the consequences of your recommendation are likely to pique the
interviewer's attention. It can be challenging, but the greatest answers will include specific
evidence of the change. Not everybody has the chance to offer a proposal that saved a
company or caused some fundamental changes to the way it operates. Even if you don't
make any significant changes, you must find a way to make a difference.
Sample answer:
When I first started working in the HR department of my previous employer, the onboarding
process for new employees was lengthy and complicated. New hires must devote a
significant amount of time to studying training videos. If they had learned on the job, they
could have made greater use of their time. So I suggested that they divide the new hires into
teams and appoint each one a team mentor. The mentor and new hires began meeting
every week, and the mentor walked them through the onboarding process. This
modification was so effective that it increased our new employee retention by over ten
percent.
10. What is your go-to method for resolving conflicts? Could you give me an example?
To properly respond to this question, demonstrate to the interviewer that you are a good
listener who can accept conflicting viewpoints without offending. You could also stress the
importance of resolving conflicts in a private setting. If you want a good AMEX interview
experience, then present an example.
Sample answer:
I was a project manager on an IT project, and one of the technicians was always late with his
job. When I asked him a question, he became defensive. I kept my cool and told him that
the deadlines were difficult, and I asked how I could help him improve his performance. He
calmed himself and said that he was also working on other projects and had to accomplish
things that were not part of his job description. Our team had a meeting, and we reached an
agreement that reduced the technician's work. The technician did an excellent job on the
rest of the project.

AMEX Technical Questions

1. What do you mean by dangling pointer?

Dangling pointers are created when an object with an incoming reference is removed or
deallocated without changing the pointer's value, resulting in the pointer still pointing to the
deallocated memory location.

2. What is the purpose of the post-increment operator?

After utilizing a variable in an expression, the post-increment operator is used to increase its
value. The value is used within the expression and then incremented by one in the post-
increment. If the statement is a = b++, and b is initially holding 5, a will likewise be holding 5

3. What's the difference between depreciation and amortization?

Amortization is extending the cost of an intangible asset over its usable life. Depreciation is
known as expending a designated asset throughout its functional life.

4. How do you discover the point where two linked lists of differing lengths merge?
A straightforward method is to look at each node in the first list and see if it can be accessed
from the second. The intersection point is the first node in the first list that can be reached
from the second list.
 5. How can you determine whether a binary tree is a subtree of another binary tree?
Determine whether the first binary tree is a subtree of the second. A tree's subtree. T is a
tree S that contains a node and all of its descendants. The complete tree is the subtree
corresponding to the root node; any other node's subtree is called a proper subtree.

How to Prepare for an American Express Interview

The AMEX recruitment process can be exhausting, but you can easily ace this one if you are
prepared well.
1. When entering the interview room, you should be well attired. If you wear formal clothes,
you will make the best impression.
2. Keep a few copies of your résumé on hand.
3. Examine all of Amex's recent news. The interviewer will ask you questions about the
company. As a result, you should visit their website and read all the information.
4. Have a rudimentary understanding of the company, such as when it was founded, who the
founders are, and the CEO.

5. Don't forget to read about the company's recent award wins and accomplishments.

Tips for Candidates

If you want a perfect American express interview experience, then keep the following tips

in mind.

1. Be Prepared for Difficult Interview Questions.

It would be best if you were well prepared to answer some difficult questions in addition to

discussing your career and work experience. You can excel by preparing the American

Express interview questions beforehand. You should go through the mock questions; that is

the most important factor.

2. Keep Notes

Making a list of all your professional highlights that you want your interviewer to know is

always a good idea. So, if you need to refresh your memory before the interview, you can

consult the notebook. Also, note crucial things you discover from the interviewer; this will

assist you in the future.

3. Prepare Your Questions Too

Most hiring managers give you time to ask questions at the end of the interview.

Demonstrate that you've done your study by asking questions that will help you figure out if

this organization is a good fit for your career and personal goals. This is also a wonderful

moment to discuss work-life balance, advancement prospects, and the company's goals.

4. First Impression

You have heard it, the first impression is the last impression, so you have to make it your

best impression. Check your clothes, shoes, and other documents the day before a job

interview to ensure that everything runs smoothly. You should always do your best. Select

business-appropriate attire that makes you feel confident and powerful.