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Chatbot_Handout_With_Features

Chat bot

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maryamnohri786
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0 views

Chatbot_Handout_With_Features

Chat bot

Uploaded by

maryamnohri786
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Chatbot

What is a Chatbot?

A chatbot is a software application that conducts online conversations via text or voice.

It simulates human conversation by interpreting and responding to user queries.

Types of Chatbots

- Rule-Based Chatbots: Follow predefined rules and respond based on specific patterns.

- AI-Powered Chatbots: Use Natural Language Processing (NLP) to handle complex interactions.

- Voice-Based Chatbots: Use voice recognition and speech synthesis, e.g., Alexa or Google

Assistant.

How Chatbots Work

- Customer Support: Resolve queries, process returns, and provide help.

- E-commerce: Help customers browse products and get recommendations.

- Healthcare: Book appointments and offer medical advice.

- Finance: Provide account info and payment assistance.

- Education: Assist students with homework and study materials.

Benefits of Chatbots

- Increased Efficiency: Handle many conversations simultaneously.

- Cost-Effective: Reduce the need for large support teams.

- Customer Satisfaction: Faster responses improve the user experience.

- Data Insights: Gather valuable information on customer behavior.

Advantages of Chatbots

- Available 24/7: Immediate support any time.


- Cost Savings: Fewer staff required for basic queries.

- Improved Experience: Instant, reliable answers.

- Multitasking: Interact with multiple users at once.

Disadvantages of Chatbots

- Struggle with Complex Queries: Often can't manage open-ended questions.

- No Emotional Intelligence: Lack of empathy in sensitive conversations.

Key Features of Chatbots

- 24/7 Availability

- Instant Response Time

- Multilingual Support

- Natural Language Processing (NLP)

- Contextual Understanding

- Platform Integration

- Automated Workflows

- Rich Media Support

- Analytics & Reporting

- Scalability

Conclusion

Chatbots transform industries by improving efficiency and reducing costs.

However, they are best used to support, not replace, human agents in complex situations.

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