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vi BRIEF CONTENTS
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✵
Contents
P R E F A C E F O R I NS T R U C T O R S xviii
PREFACE FOR STUDENTS xxiii
PART I Foundations 1
Postindustrial Society 28
Work and Leisure 31
The Future 32
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CONTENTS ix
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x CONTENTS
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CONTENTS xi
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xii CONTENTS
10 Services 233
What Are Services? 234
Characteristics of Services 234
Sources of the Demand for Services 236
Service Interaction 236
Interaction Standards 236
The Role of Employers 237
The Worker’s Perspective 241
The Rise of the Service Society 243
Sectoral Transformation 243
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CONTENTS xiii
Tertiarization 243
Types of Service Industries 244
Professional Services 246
Business Services 247
Producer Services 248
Distributive Services 248
Social Services 249
Personal Services 250
Compensation in Services 251
The Future of Service Work 253
12 Managers 284
Types of Management Roles 285
Executives 285
Managers 285
Administrators 287
Staff and Line Managers 287
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xiv CONTENTS
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CONTENTS xv
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xvi CONTENTS
16 Globalization 384
Theories of Industrial Development 385
Emergence of an Integrated Global Economy 388
The World Economy Today 391
The Role of Multinational Corporations 391
Slowed Growth in the Industrialized Nations 393
The End of U.S. Economic Dominance 394
Protectionism, Free Trade, and Fair Trade 395
Trading Blocks: Regional Solutions to Lagging Growth 396
Combined and Uneven Development in Less Developed
Nations 397
Rising Stars 399
Differing Work Practices Around the Globe 399
Least Developed Nations 399
Developing Nations 400
State-Regulated Capitalism 401
German Codetermination 402
Scandinavian Autonomous Work Groups 403
Work Hours Across the Western Industrialized Nations 404
Macroplanning in Japan 405
The Four Little Tigers 408
China 409
Eastern Europe and Russia 410
Competing Organizational Forms 411
International Labor Solidarity 412
APPENDIX 437
GLOSSARY 447
REFERENCES 459
I ND E X 487
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✵
S tudies of work occupy a core position in sociology and in the social sciences
more generally. Workplace studies have an enduring importance because of
the centrality of work for both individual and collective well-being defined both
materially and also in terms of achieving meaning and purpose in life. Workplace
studies are made even more exciting by constant and accelerating changes in the
organization of work. Contemporary areas of change include globalization, gen-
der and racial/ethnic relations on the job, and technology-based transformations
of work. Additional excitement (and satisfaction) is provided by the ability to
link changes at the national or global level to changes in the lived experiences
of work for individuals—one of the core contributions and promises of
sociology.
One response to contemporary changes in work has been innovative course
offerings. Many departments still offer industrial sociology and occupations and
professions, but departments are now also offering courses with titles such as the
sociology of work, work and family, women and work, and technology and
work. Finding adequate, up-to-date information for these courses often means
coordinating a series of monographs and articles and relying heavily on the class
lectures and discussion to provide integration.
We have faced these issues in our own courses. We struggled with the intel-
lectual task of developing a more unified view of the sociology of work—a view
represented in this book. This unified view highlights key themes of technology,
class, gender, race and ethnicity, and globalization and allows the book to be
adapted to courses focusing on occupations and professions, gender and work,
or industrial sociology. Although we collaborated on each of the chapters,
Hodson had primary responsibility for Chapters 1, 3, 6–9, and 15–17, and
Sullivan had primary responsibility for Chapters 2, 4–5, and 10–14.
Students are vitally interested in an analytic approach to work—and with
good reason. The social sciences are not merely part of a “liberal arts” education;
they are literally “liberating” because they give students a vocabulary and
xviii
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PREFACE FOR INSTRUCTORS xix
perspective for understanding the world around them. Given the tremendous
importance of work in our lives, understanding the work world is both intellec-
tually satisfying and pragmatic.
Although the content of this book deals mainly with substantive issues
concerning the world of work, we also hope that the book will be useful in
developing students’ skills of analysis, reasoning, and argumentation. We have
tried to be fair in presenting competing theoretical arguments, but we have also
indicated on which side we believe the weight of the evidence lies. You and the
students may disagree with us. Our own students often do, and some of our best
class sessions are generated from these disagreements. We have tried to identify
prejudices and cultural biases that affect perceptions of work and workers. In
particular, we have integrated the discussion of women and minorities into
every chapter. We have also grappled with the profound changes surrounding
the microelectronics revolution and the rapidly changing global economy. We
have tried to be frank about the gaps that exist in social scientists’ current knowl-
edge and to point out alternative scenarios for future developments.
We also provide support for more general curricular goals by including fre-
quent boxes that highlight cross-cultural issues and by providing tables and
graphs to help students develop the skill of interpreting data. Every chapter
ends with a list of key concepts and questions for thought. These materials are
useful for student review, for written assignments or homework, and for exam-
inations. We also provide a brief annotated list of additional library, Internet, and
media sources at the end of every chapter. Students can use these sources for
further exploring issues developed in the chapter or for assistance in preparing
term papers. Both of us encourage our students to write, and the subject of
work lends itself to creative and thoughtful student papers.
One of the most significant changes we have made in the fifth edition is to add
more firsthand ethnographic material in which workers speak with their own
voices. In addition, we further highlight the conceptual underpinnings of each
section through more extensive use of paragraph-level headings. We have sys-
tematically updated data, concepts, and sources, and we have rigorously edited
the manuscript for length and style so each chapter can be read in one sitting.
SUPPORTING MATERIALS
An Instructor’s Manual/Test Bank is also available with the fifth edition. It includes
chapter outlines, key concepts and terms, lecture topics, discussion questions, stu-
dent activities for in and out of the classroom, and a test bank that includes
multiple-choice and essay questions—complete with page references and sorted
by question type. The material in the Instructor’s Manual/Test Bank is available on
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xx PREFACE FOR INSTRUCTORS
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PREFACE FOR INSTRUCTORS xxi
Donovan Jackman
Anoka Technical College
Danielle MacCartney
Webster University
Robert Parker
University of Nevada, Las Vegas
Harry Perlstadt
Michigan State University
Victor Shaw
California State University, Northridge
And, of course, we are grateful to our students—who are our toughest critics
and our greatest supporters. They have provided the essential ingredient that
makes teaching, writing, and learning such as a satisfying and rewarding
experience.
Finally, we would like to acknowledge the creative insights and support
of our spouses, Susan Rogers and Douglas Laycock. They provided detailed
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xxii PREFACE FOR INSTRUCTORS
Randy Hodson
Distinguished Professor of Social and Behavioral Sciences and
Distinguished University Teacher
Department of Sociology
Ohio State University
Columbus, OH 43210
sociology.osu.edu/rdh
[email protected]
Teresa A. Sullivan
President, University of Virginia
George M. Kauffman Presidential Professor of Sociology
P.O. Box 400224
Charlottesville, VA 22904-4224
[email protected]
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✵
M ost people will work throughout their adult lives. Work will absorb the
best part of their days. College students are naturally interested in the
world of work, how it is changing, and the implications of those changes for
themselves and their families. In our own classes, we find that students are very
concerned—even worried—about their future roles as workers. We hope that
this text will help you explore some of these issues by yourself and with your
classmates and instructor.
The intellectual backbone of any course on work concerns the process
through which work becomes more and more specialized, the transformation
of specialization into stratification and inequality, and resulting struggles over
the organization of work. This skeletal framework informs this text, although it
will often be part of the only faintly visible background. You will spend most of
your time reading about topics such as the impact of the microelectronics revo-
lution, the rapidly changing roles of women at work, and the constantly evolving
world economy. Six themes in particular are highlighted through the use of
boxed materials identified with the following special thematic icons:
■ Technology ■ Race and ethnicity
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