COMMUNICATION SKILLS COURSE SYLLABUS

(CERTIFICATE COURSES-CCM/CHRM/CBM/CSM)

Introduction

This module is intended to equip the trainee with knowledge, skills and attitudes to enable
him/her to process information and communicate effectively at the work place.

General Objectives

a) By the end of this module unit, the trainee should be able to;
b) Appreciate the importance of communication in the work place
c) Develop necessary skills for effective communication
d) Appreciate the use of different modes and forms of communication
e) Appreciate the role of Information and Communication Technology (I.C.T) in
communication
f) Develop the necessary writing skills for various documents
g) Appreciate official etiquette, protocol and diplomacy at the work place
h) Appreciate the nature of emerging issues and trends in communication

Module Unit Summary and Time Allocation

Code Sub-Module Unit Content Time (hrs)

3.1.01 Introduction to Communication  Definition of terms and 8
concepts used in
communication
 Purpose of communication
 Essentials of effective
communication
 Role of Information and
Communication Technology
(I.C.T) in communication
3.1.02 Communication Process  Channels of communication 10
 Advantages and
disadvantages of channels of
communication
 Stages of communication
process
 Barriers to effective
communication
 Strategies for overcoming
barriers to effective
communication
 Basic concepts of transmission
and receipt of communication
 Ethical issues in
communication
3.1.03 Classification of Communication  Types of communication 10
 Uses of various types of
communication
3.1.04 Forms of Communication  Forms of communication 6
 Advantages and
 disadvantages of each form of
communication
3.1.05 Channels of Communication  Channels of communication 8
 Advantages and
disadvantages of each form of
communication
3.1.06 Official Etiquette, Protocol and  Meaning of etiquette, protocol 8
Diplomacy and diplomacy
 Official etiquette
 Protocol and diplomacy
3.1.07 Writing Skills  Use of punctuation marks in 8
writing
 Courtesy in writing
 Paragraph development
 Essay writing
 Functional writing
3.1.08 Summary  Importance of summary writing 10
 Steps in summary writing
3.1.09 Report Writing  Meaning of a report 8
 Role of reports in an
organization
 Forms and types of reports
 Formats of reports
 Steps taken in preparation of
report writing
 Writing, editing, and
dissemination of reports
 Referencing styles used in
reports
 Preparation of PowerPoint
slides
3.1.10 Conducting Meetings and  Definition of the terms 6
Minute Writing meetings and minutes
 Role of meetings and minutes
in organizations
 Types of meetings
 Types of minutes
 Planning and conducting
meetings
 Procedure for minute writing
 Challenges faced in
conducting of meetings and
minute writing
 Advantages and
disadvantages of meetings
3.1.11 Interviews  Meaning of interview 6
 Purpose of interviews in an
organization
 Types of interviews
 Preparation for an interview
 Interviewing skills
3.1.12 Public relations and Customer  Definition of terms public, 6
Care customer and public relations
 Types of customers
 Role of public relations and
customer care in an
organization
 Interpersonal/Human relations
skills
 Customer care and public
relations skills
 Challenges faced in public
relations and customer care
3.1.13 Emerging Issues in  Emerging trends and issues in 2
Communication communication
 Challenges posed by
emerging trends and issues
 Ways of coping with emerging
trends and issues in
communication
Total 100