1.

BUSINESS COMPLAINT
Opening lines
I had purchased a _________( _______) Model No.Dated ______Via
Cash memo number ___________dated __________ Initially it
was working well but it’s giving me a lot of problem since
last one week. ( Describe the problem in 2-3 lines ) .
Causing a lot of inconvenience to us .
Yours sincerely
Charu Gupta

Kindly send your service engineer to repair it and if

needed get it replaced within the following week.
An early action will be highly appreciated.

1.You are Rahul living at 7, Raven Organics, Orchard Road

Mumbai. You purchased a washing machine last week
from Tirupati Stores Nampally , Mumbai but it is not
working properly. Write a complaint letter to the dealer to
raise the issue regarding the same with necessary details.
Ans.
Raven Organics 7
Orchard Road Mumbai-21

26th July 20XX EE ⅗

The Marketing Manager

Tirupati Stores, Nampally
Mumbai
Subject: Complaint about defective ‘VIP’ washing machine
Sir

I had purchased an automatic washing machine on 15 July

2022, model no. G 24 and the invoice no. is 1598.

Last week, the machine stopped working abruptly and has

not been working since then despite all our efforts. The
machine stops running after the rinsing process is
completed, causing a lot of problems. Moreover, the
machine since the last day or so has also started making
loud noises, creating inconvenience for us
Kindly send your service engineer to repair it and if
needed get it replaced within the following week.

An early response will be highly appreciated

Yours truly
Rahul
2.
. You are Kushal living at 123, Gaur City, Bengaluru.The
continuous leaking of drain pipes in your colony is causing
diseases and health complications for the residents. Write
a complaint letter to the Municipal Commissioner to take
necessary actions regarding the same.
Ans.
123, Gaur City
Bengaluru
31st March 2022

The Municipal Commissioner

Gaur City
Bengaluru

Sir

Subject: Leakage in drain pipes in the colony

I have been a resident of Gaur City for the past three

years. I would like to bring to your notice the unsanitary
conditions in our colony caused due to the continuous
leakage in the drain pipes.

The leakage in pipes has for the past month or so been a

regular. This has caused an unpleasant smell to stay
continuously in the colony and now has even led to it
attracting mosquitoes and making our colony a breeding
ground for them. These unsanitary conditions have
caused several children in the society to fall ill and some
even to be hospitalized.

The conditions have remained so for a long period of time

with the authorities taking no action even after
repeatedly complaining. You are requested to take an
immediate remedial action to set the conditions in order

Hoping for a response and action against the authorities.

Yours truly
Kushal
BUSINESS ENQUIRIES

BUSINESS ORDERS
3.The Computer Hub, Chanakyapuri, New Delhi has
advertised a discount of 20% on all types of computers
and related hardware. You are Rahul, owner of Softpoint
Innovations, 110- 111, Nehru Place, New Delhi. Place an
order for suitable items for your company.

110-111, Softpoint Innovations

Nehru Place
New Delhi

15thFebruary 20XX

The Manager
The Computer Hub
New Delhi

Subject: Placing an order for computers and related

hardware.
Sir

On behalf of the owner of Softpoint Innovations, I wish to

buy 20 PCs and the related hardware components.
Your company has a solid reputation for selling the best
computer hardware. Your PCs are of the best possible
quality. After looking through your most recent computer
catalogue with a 20% discount, I’m placing an order for 20
computer sets for our company.
The computers should all be of the highest calibre, along
with certain necessary software. Substandard goods will
be returned. Within seven days, computers must reach
the stated address.
Send the invoice with the biggest discount, if any.
Yours truly
Rahul

2. You are Geetu a resident of Giani Nagar, Amritsar. You

have just shifted to this new city and require a few
furniture items and kitchen appliances for your house.
Write a letter of order to Home and More, Mall road,
Amritsar placing an order for the same.

C-203 Giani Nagar

Amritsar

21st August, 2022

The Sales Manager

Home and More
Mall Road
Amritsar
Sir
Subject: Placing order for electronics

Please send the items listed below to the above-

mentioned location in a safe manner.

Name of the Items No. of Items Brand

Fans 4 Bajaj
Microwaves 1 LG
Dish Washer. 1 LG
Geysers. 1 Nova
Almirah 3 Godrej

All of the products should be in good shape, securely

bound, and packaged. By the end of the month after the
mailing of this letter, the products must be delivered. You
would be liable for any damage that occurred during
shipping. As in the past, we have never been given the
chance to complain, and the goods have always arrived on
time, in perfect shape, and in accordance with our
requirements. This time, too, we anticipate receiving the
same package. As has been customary over the past
several years, kindly provide us with a reasonable
discount.
Yours sincerely
Geetu
BUSINESS ENQUIRIES
You intend to join coaching classes at
Success Coaching Centre situated in
Chennai. The institute specializes in
teaching science to classes XI – XII.
Write a letter of enquiry in 100 – 120
words addressed to the Administrator
in – charge of the institute seeking
clarification about the timing, duration,
staff, transport and other necessary
details for joining the institute. You are
Sonia / Shiv of 2, Murthi Road, Chennai.
Ans:
Sonia
C-22 Murthi Road
Chennai.
20th March 2024
The Administrator in-Charge
Success Coaching Centre
Chennai.
Subject: Enquiry for Class XI – XII two
year study course.
Respected Sir / Madam
I am Sonia, a student of class X of KV,
Murthi Nagar Chennai. I want to pursue
non-medical stream and am planning
to join a coaching class for the same. I
came to know that your institute is the
best and so I am keen to join it. I am
interested in joining the two year
classroom course. Kindly give me the
following details-
Details of the course structure.
The timing of the class.
The details of the faculty.
Availability of transport facility.
Fee structure for the course.
I request you to reply at the earliest so
that I can take a decision.
Thank you
Yours Sincerely
Sonia
LETTER TO THE EDITOR
Letter to the Editor Example 1. Highlight
the importance of proper garbage
disposal with an aim to create
awareness among the city residents.
Write a letter regarding the same to the
editor of a local daily Hindustan Times.
You are Rubal of Shakti Nagar, Delhi.

Answer:

Shakti Nagar
Delhi
12th June 2023

The Editor
Hindustan Times
Delhi
Subject: Importance of Proper Garbage
Disposal

Sir/Madam

I am a resident of Shakti Nagar and

want to draw your attention towards the
problem of improper garbage disposal
in the area.
Our neighbourhood is largely plagued
with filthy and messy conditions. The
streets are unswept and the roads are
wet. Garbage cans are frequently
overloaded, and many people appear to
be lacking in civic awareness. It causes
a slew of illnesses. Despite posters and
placards reminding people of their
social duties, they continue to pollute
the area.
It is our responsibility to address the
issue of garbage disposal in a sensible
manner. Because cleanliness is a
fundamental requirement, we shall
make this appeal to the general
population.
I hope my views will enlighten the
minds of the concerned authorities and
common people. Citizens in our
community have started a campaign to
raise awareness about safe waste
disposal. Everyone is welcome to join
in on our effort to make it a tremendous
success.
Yours truly
Rubal