SAT n paper

Service Condition
Agreement (SCA)
This document outlines the broad conditions of service
delivery for remote prep pertaining to the SAT or the ACT
by SAT n Paper and as such shall be binding on the
student and the parent for the duration of the course.

01 Requirements
The student has engaged the Company to provide remotely delivered prep
for SAT/ ACT. The Company is engaged in the business of providing these
services commercially and has adequate expertise and experience to be able
to do so. The student has checked the age and qualification requirements of
the test in question and assures that these are fully met by him/ her.

02 Private/Group sessions
The broad range of hours of engagement as outlined elsewhere in this
proposal email. The Private tutoring hours refer to all one-on-one time spent
by the Tutors/ Mentor with the student/ parent including but not limited to
Theory lessons, Doubts classes, Review sessions, Live mock solving session,
Mock explainer session etc. The Group classes include Strategy lessons,
Master Classes, Refresher classes, Simulation Classes, and other interactions
by a tutor with a group of students, and are not counted as private lessons.

03 Fee Payment
The fee for the program and the applicable GST thereon as outlined
elsewhere in this proposal email is payable upfront. In case two installments
have been offered on fee payment, the same are payable by the due date.
One fee payment reminder shall be issued on email closer to the fee
installment payment date. In case the fee installment remains unpaid for a
period of 7 days post the reminder, the company shall reserve the right to
discontinue all services including Classes and subscription to the testing
platform. In all such cases, the company shall need up to seven days to
resume services post the receipt of fee installment.
Kindly note that the validity of the fee paid would be one year from the
date of first installment paid.
04 Fee Refunds
If a refund request is received after the payment of fee and before the
commencement of services, 10% of the total course fee will be deducted and
the balance shall be refundable. For a refund requested within 3 weeks of
course commencement, 25% of the total fee shall be deducted and the
balance shall be refundable. For a refund request received after 3 weeks but
before 6 weeks from course commencement, 50% of the total fee shall be
deducted and the balance shall be refundable. For refund requests received
after 6 weeks from course commencement, no refunds shall be admissible.
Also, the fee paid cannot be transferred to another student or another course
under any circumstances whatsoever. Also, we will need two weeks to
process the refund post the receipt of refund application. Kindly note that
GST component of the fee is nonrefundable always.

05 Class Scheduling
Classes are scheduled on a dynamic basis by sharing the tutor calendar with
the student for each class. The calendar links are shared only after the
assignment for the previous class has been submitted by the student.
Students are advised to be prompt with assignment submission to ensure
that they get an adequate choice on tutor slots. Kindly note that flexible
scheduling is an essential feature of the program and we will not be able to
freeze permanent time slots for the classes.
Also, unless expressly stated at the start of the course, we will not be able to
schedule more than three classes in a week for a student.

06 Tutor Timings and Availability

Days Time Zones Tutor Availability

Peru 6:30 PM to 9:30 PM
EST 6:30 PM to 9:30 PM
CST 5:30 PM to 8:30 PM
PST 5:00 PM to 8:30 PM
PDT 6:00 PM to 7:30 PM
Tuesday to Sunday MST 6:00 PM to 9:30 PM
MDT 7:00 PM to 10:30 PM
Europe (CET) 3:30 PM to 8:30 PM
Europe (UTC) 2:30 PM to 7:30 PM
Europe (EET) 4:30 PM to 9:30 PM
West Africa 2:30 PM to 7:30 PM

Note: A request from you for a change in time zone may necessitate change
in tutors, as our tutors work in specific time zones. It may also affect the
frequency of classes based on tutor’s availability.
07 Class Cancellation and Reschedules
We take a very serious view of class cancellations and reschedules by the
students as well as tutors. Keeping in view everyone’s interests, the following
shall apply irrespective of the reason of cancellation/ reschedule:

For an hour long class rescheduled by the tutor less than 4 hours
a) from the start time, a time equal to the class will be added to the
student’s account. For a class rescheduled by the tutor from 24 to
4 hours before the scheduled time, time equals to 50% of the class
time will be credited as bonus to the student’s account.

If a tutor does not join a class for 15 mins from the scheduled start
time and does not give a prior intimation to the student, it will be
treated as a no show. For a no show by the tutor, double the class
time will be added to the student’s account.

For a class rescheduled by a student more than 4 hours but less

b) than 48 hours from the scheduled time, nothing will be deducted
from the student’s account but a link to schedule the next class will
be shared only on expiry of 24 hours from scheduled time of the
rescheduled class. If the class is rescheduled less than 4 hours
before the scheduled time, a time equal to the class will be
deducted from the student’s account.

If a student does not join a class for 15 mins from the scheduled
start time and does not give a prior intimation to the tutor, it will be
treated as a no show. For a no show by the student, double the
class time will be deducted from the student’s account. Further, in
case of a no show or a re-schedule of a class less than 4 hours
from the scheduled time, a link to schedule the next class will be
shared only on expiry of 48 hours from scheduled time of the
rescheduled class.

08 Support for Two Attempts

The company will support the student for two attempts. 80 percent of the
services will be completed in preparation for the first attempt. For second
attempt, the support will be limited to Mock tests, practice sheets and
doubts classes. Services for the second attempt shall commence no more
than 8 weeks before the test date for the second attempt. If the student
wants to take a third attempt at the test, it will always be chargeable.

During the second attempt, a new mentor and her specialized team will work
with the student. This team is dedicated to optimizing the score and helping
the student manage their time more effectively, focusing on specific areas for
improvement.
09 Change in Target Test Date
A target test date shall be decided on mutual consultation at the time of
course commencement. One test date change to the immediate next test
date is permitted provided a request for the same is received at least 3
weeks from the target test date. However, this is subject to the total number
of tutoring hours and mock tests as outlined in the offer document. For the
second attempt, no change in target test date is allowed under any
circumstances.
Please note that the target test date set during the presentation is valid for
two weeks only because the target test date is dependent on the prep start
date. If enrollment occurs after this period, the original target test date
becomes null and void and a new target date will be established after mutual
discussion.

10 Tutoring Hours and Mock Tests

The course covers an adequate number of hours of 1-1 interaction as outlined
in our proposal email. This has been more than enough for over 99% of our
students. If the number of interactions hours exceed more than the stipulated
hours, additional fee @Rs 5000 per hour will have to be paid. Also, we provide
a maximum of 28 mock tests spread over 2 attempts.

11 Counting of Class Hours

The start time of the class is counted as the later of the scheduled class time
and the time when the tutor joins the class. The class end time is taken as the
earlier of the times when the student or the tutor leaves the class. In all such
cases, the minimum class time counted for a class is 30 min even if the
session was of a shorter duration. Students are advised to accumulate
enough doubts before they request a doubts class so that it may last a full 30
minutes.

12 Tutor Change Requests and Tutor Stability

One tutor change request can be entertained in the first two sessions. If a
tutor change request is received after 2 sessions, we may or may not be able
to entertain it. We strive to maintain the stability of tutors at our end and do
achieve it on 98% occasions. However, in case of medical or another
emergency, we remain committed to replacing the tutor with an equally
competent tutor.

For the second attempt, however, the entire tutor team may be changed to
bring in an alternate perspective to prep.
13 Parent Interaction with Tutors and Mentor
Parents are welcome to sit by the student’s side and sample the class.
However, we do not permit them to interact with the tutor during the class.
Kindly make sure that you are not visible to the tutor during the session, it
might distract them. Further, in no case are the parents permitted to join the
session from a different device or location. Also, the parents are not
permitted to write direct messages to tutors or to call them. Kindly note that
all such messages or calls will not be answered and we will bear no
responsibility towards any such communication.

The one-point contact for the parents is the Mentor who will schedule a
periodic zoom meeting with the parent to update them on the student’s
progress. In case a parent wants to get in touch with a mentor, we
recommend that you leave them a message and schedule a call at a mutually
convenient time. For most operational concerns, a message to the whatsapp
group shall result in a prompt response.

14 Appropriate Behavior and Demeanor

Extremely important for the student as well as the tutor to be humble and
polite at all points in time during the class. The videos must be on at both
ends. If the student turns off the video, the tutor will abruptly end the class. If
the tutor turns off the video, the student must promptly report the same to
the mentor and we will take very strict action. Neither the tutor, nor the
student is permitted to use phone during the duration of the class. Further,
they should be appropriately dressed. Student as well as the tutor should
make sure that are seated in a secluded environment free from external
noises and distractions.

Also, students are not permitted to join the class from a phone or a tablet.
Since our classes involve extensive use of whiteboard, they must always join
the class from a laptop only.

15 Graphing Display Calculator (GDC)

If the course contains a math component, the student must be in possession
of an appropriate Graphing calculator before we can commence math
classes. The recommended models are Casio FX CG 20/ 50, Casio 9860
series, TI 84 series, TI nspire CAS or CX. If you use a GDC outside of these, we
will not be able to provide support for the same.

16 Class Recording
All interactions with the student as well parents shall be recorded for internal
training and quality control purposes. The recordings can be shared with the
parents only in the rarest of rare cases.
17 Results Publication
To inspire our future students to do well and as a standard practice, we
publish the names and school names of all students who score a 99th
percentile or higher. Kindly note that we will not entertain any request from
the student or parent to opt out of this feature.

18 Response Time
The working hours for Managers are 1 pm to 9 pm IST for Indian students and
from 6 am to 9 am IST and 6 pm to 10 pm IST for students in the US and
Pacific. Messages posted during their working hours will typically be
responded to in a couple of hours. Messages posted outside their working
hours will be responded to as they resume work on the next working day.

19 Holidays and Weekly Offs

All Mondays and Second Sunday for each month shall be observed as
holidays for the entire staff and we will not be able to respond to your
messages on these days. In addition, nine festivals of national/ religious
significance will be observed as holidays. A list of these holidays is available
on our website.

Some tutors at their own discretion may keep their calendars open in part or
in full on these days and we welcome the students to schedule classes.
However, the managers will not be available to offer any support other than
tutoring.

20 Director’s Discretion
To meet any unforeseen emergencies, the course director reserves the right
to suspend classes for all students for a period up to a week without giving
prior notice or assigning any reason for the same.

21 Scheduling of Group Sessions

As per the program demand, some sessions will be scheduled in small groups
of students. For scheduling such sessions, a link containing multiple options
shall be shared with students. However, each of these sessions has limited
capacity and the students are advised to block the slots at the earliest to
avoid a full house later.
22 Appropriate Time Requirement
Whereas the adequate time needed for an effective prep may differ from
student to student, our experience shows that about 150 hours of total input
time will lead to optimal score improvement. This is the total time devoted by
the student including taking classes, solving mocks and practice sheets; and
self-study and analysis but not including time spend towards general reading.

23 Daily Task Reminders

Students are expected to follow the guidelines and complete tasks on time.
Targets and deadlines are always communicated in the WhatsApp group.
Please note that we will not make calls or provide daily reminders for these
tasks.

24 Test Registration
The registration for the SAT or ACT will be done at the student’s cost and
responsibility and we bear no responsibility towards the same. The last dates
for registration can be looked up at the respective websites i.e.
www.collegeboard.org for SAT and www.act.org for ACT. In case you find any
difficulty in registration, our team is more than eager to help.

25 Declaration of Accommodation
In case the student is entitled to any testing accommodations such as extra
time, long breaks etc., parents are requested to disclose the same at the
outset so that we can make necessary arrangements at our end.

26 Technology Malfunction
The service delivery for these tests is heavily dependent on our digital testing
platforms which like any other technology products are vulnerable to bugs
and external cyber-attacks. Any such event that is beyond our control may
destabilize the prep for a few days as the time needed for a remedial action
can not always with estimated with precision.

27 GST Invoice
In case you need a GST invoice for the fee paid, kindly share your GSTIN copy
with us within 24 hours from the time you pay the first fee installment. We will
not be able to issue a GST invoice once an invoice has been issued at our
end.
28 SAT to ACT and Vice Versa
A shift from SAT to ACT and vice versa can be affected only in the first fifteen
days from the commencement of classes. Should you wish to change the
target test beyond this deadline, 50% of the applicable course fee shall be
payable over and above the fee paid for the first course.

29 Score Improvement Disclaimer

Whereas we will always strive the hardest to achieve the highest possible
score improvement for the student and the same is amply reflected in our
past results; the actual outcome of the prep is contingent on various factors
including the effort put in by student, a bit of test day luck etc. Consequently,
we do not assure or guarantee any degree of improvement in scores nor will
we bear any responsibility for the same.

Our average SAT score for 2023 is 1430 and the Median SAT score for 2023 is
1460. The average starting score on the diagnostic test for the same period is
1170.

30 Parent - Mentor Meeting

A PMM with the parents is typically scheduled every 4 to 6 weeks. Parents are
required to attend the meeting with video turned ON.

Parents are kindly reminded of their responsibility to attend the

a) Parent Mentor Meetings (PMMs). If a PMM is not scheduled despite
multiple reminders, it may impact the student's performance, and
the organization will not be held liable for such outcomes.

To avoid placing unnecessary pressure on the student and the

b) team, additional PMMs beyond the regular schedule are not
recommended. The maximum frequency for these meetings is once
a month. In case of emergencies, please refer to clause 13.

31 Group PTM
Our Director will take you through our approach to SAT prep periodically in an
online group meeting. Parents must attend the same. In case you cannot
attend for some reason, please request for a recording of the same to be
shared with you.

It is mandatory to keep the video turned ON at all points of times.

32 Mock Test Start Date
The Practice tests will commence 6-8 weeks before the target test date even
if the student has not completed the core prep. This is required for us to
smoothly deliver the second stage of the prep that requires strategy lessons
and workshops to be delivered in groups.

33 Core Prep Exit Assessment (CPEA)

Between 10 to 7 weeks from the test date, we will administer a 30-minute oral
test in each of the three functional areas. Kindly note that a parent’s presence
is required for us to conduct this extremely important activity.

34 Jurisdiction
The Judicial authorities at NOIDA, UP will have the sole jurisdiction with
regards to any disputes or legal arising out of this agreement.

I hereby acknowledge and confirm that I have thoroughly

reviewed and understood the Service Condition Agreement (SCA).
I hereby accord my agreement to all the points mentioned in the
Service Condition Agreement (SCA).

Student’s Name: Letizia Lopez

Parent’s Name: Gustavo Lopez

Parent’s Signature

Date : March 4, 2025