10/04/2025, 23:11 Troubleshoot installing Office - Microsoft Support

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Troubleshoot installing Office

The issues you encounter when trying to install Microsoft 365, or Office 2021, 2019, or 2016
and how you fix them depends on whether your product is part of an Office for home or
Office for business plan.

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In addition, with Office for business plans only admins responsible for managing Microsoft
365 in their organization can do certain tasks. Therefore, admins should view the issues and
solutions listed under both the Office for business and Microsoft 365 Admin tabs.

Tip: Get tech expertise with Business Assist. Connect with our small business advisors for help
making Microsoft 365 products work for you and everyone in your business. Learn more.

Not sure what plan you have?

Click here to see what products are included in Office for home or Office for business. 

Select the tab for your plan:

Office for home Office for business Office 365 admin

Guided support can provide digital solutions for Office problems

Try guided support

Common questions Common issues

How do I download and install Office? Problems during install
How do I reinstall Office? Unsupported operating system error
You can't open classic Outlook on a new Can't install on Windows Vista or Windows
Windows PC XP
Can I install Office on a Chromebook? Known issues with Office and Windows 10
Can I install only certain apps? I can't tell if Office is installed
Can I install Office on a different drive? I installed 32-bit instead of 64-bit
How do I install Office through HUP
I'm a student. How do I get Office?

Error messages Upgrade or update issues

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Unsupported operating system error Upgrade Office

Office is taking very long to install Upgrade or switch Office 365 plans
You get a KERNEL32.dll error
Install button doesn't install Office How do I install Office updates?
"Stop, you should wait to install Office 2016"
error
Error messages when installing Office

Account or sign in issues Activation or unlicensed

Where to sign in to Office 365 or My Office product
Account Troubleshoot activation failures
I forgot the account I used to install Office Help with Office product keys
Share your Office 365 Home subscription Deactivate an install
Cancel a subscription

Mac install and activation issues Office on a mobile device

Where to install Office on a Mac Set up email and install Office on an Android
Download and installation issues on a Mac Set up email and install Office on an iPhone
I can't find the apps on my Mac or iPad
Uninstall Office for Mac Set up email and install Office on a Windows
Activate Office on a Mac Phone
Mac activation issues Troubleshoot email setup on mobile device
Install updates on a Mac Can't edit documents using Office apps on
mobile

Issues after installing Office

I installed Office, but can't find the apps
Office "stopped working" message when opening an app
What version of Office am I using?

How do I download and install Office?

If you're looking for the steps to download and install the latest version of Office such as
Microsoft 365, Office 2021, Office 2019, or Office 2016, see Install Office on your PC or Mac.

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How do I reinstall Office?

If you're reinstalling Office on a different computer than the one where you originally installed
Office, note the following:

For Office 365 subscriptions: You can install Office on all your devices and sign in to
Office on five devices at the same time.

For a one-time purchase of Office such as Office Home & Business, Office Home &
Student, or Office Professional: You can install Office on only 1 PC or Mac. However,
you may transfer Office 2021, 2019, or 2016 to another computer that belongs to you
if you experience a hardware failure or you buy a new computer. For more information,
see the Microsoft License Terms for your product, or see this blog post, Office now
transferable.

When you're ready to reinstall Office, sign in at https://www.office.com/signin with the same
Microsoft account you originally associated with your Office product when you first installed it.
You can also find installation steps here:

For the latest version of Office, see Install Office on your PC or Mac.

Problems while trying to install Office

If you encountered a problem while installing Office on a PC, try restarting your computer and
then attempting to install Office again. If that didn't help, use the uninstall troubleshooter to
uninstall Office completely. After your uninstall is complete, try reinstalling Office.

Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office
2016 from your Windows PC.

1. Select the button below to start the uninstall troubleshooter.

Uninstall

2. Click Open if you get a pop-up window indicating This site is trying to open Get Help.

3. Follow the prompts on the remaining screens and when prompted, restart your
computer.

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4. Select the steps for the version of Office you want to install or reinstall.

Microsoft 365 | Office 2024 | Office 2021 | Office 2019 | Office 2016

Important:

The uninstall troubleshooter currently can't uninstall Office 2024.

Run the troubleshooter on the same Windows PC with the Microsoft 365 or
Office product you want to uninstall.

You need to be on Windows 10 or higher to run the troubleshooter.

Tip: If the Microsoft 365 uninstall troubleshooter doesn't completely uninstall Microsoft 365 or
Office from your PC, you can try to manually uninstall Office.

If Office still won't install, check that your computer meets the system requirements to install
Office. For example, you can't install Office on computers running Windows XP or Windows
Vista.

If you're still unable to install Office following the steps in Download and install or reinstall
Office try using the offline installer.

The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or
Internet connection issues that might occur during an Microsoft 365 installation.

For steps to install an offline version of Microsoft 365, see Use the Office offline installer and
select the correct tab for your version of Office.

Computers running Windows Vista or Windows XP don't meet

system requirements to install Office
You can't install Office 2016 on computers running Windows Vista or Windows XP as these
operating systems don't meet the system requirements for Office. Attempting to install Office
on a computer running an unsupported operating system will result in an error. (If you're
interested in learning more about the latest version of Windows, see Windows 11
specifications for details.)

If your computer can't install the full desktop version of Office because your computer doesn't
meet the system requirements, you can try using Office Online in your computer's browser.
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See the Browsers section on the system requirements page.

Can I install Office on a Chromebook?

You can't install the desktop PC or Mac versions of Office on your Chromebook, but
depending on your Chromebook you may be able to install the Office mobile apps. See Install
Microsoft Office on a Chromebook.

You don't want to install all the Office applications

When you install Office 2016, all the applications that came with your particular Office product
are installed at the same time. You can't custom select which Office applications you want to
install or not install, nor you can't delete individual applications after your installation is
complete. However, you can delete shortcuts to applications you don't plan to use.

Tip: If you discover you need an application that didn't come with your Office product, you
have the option to purchase a stand-alone application. For example, you may decide you need
Access or Outlook, but those applications weren't included in your product. To purchase a
stand-alone application, go to https://products.office.com/ and do a search for the app you
want to buy.

You want to install Office on a drive other than the C: drive

You can only install Office on the system drive where your operating system is installed. That's
usually your C: drive.

Install the 64-bit version of Office instead of the 32-bit version

You may get an error if you try to install the 64-bit version of Office and you currently have the
32-bit version installed (or vice versa).

Therefore, if you previously installed the 32-bit version of Office on your PC, but decide you
now want the 64-bit version, or vice versa, you'll have to uninstall the bit version you don't
want and then reinstall the bit version you do want instead.

Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office
2016 from your Windows PC.

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1. Select the button below to start the uninstall troubleshooter.

Uninstall

2. Click Open if you get a pop-up window indicating This site is trying to open Get Help.

3. Follow the prompts on the remaining screens and when prompted, restart your
computer.

Important:

The uninstall troubleshooter currently can't uninstall Office 2024.

Run the troubleshooter on the same Windows PC with the Microsoft 365 or
Office product you want to uninstall.

You need to be on Windows 10 or higher to run the troubleshooter.

Tip: If the Microsoft 365 uninstall troubleshooter doesn't completely uninstall Microsoft 365 or
Office from your PC, you can try to manually uninstall Office.

If you're looking for the steps to install the 64-bit version of Office, see the section, Step 1:
Sign in to download Office.

If you're not sure how to decide between 64-bit or 32-bit, see Choose the 64-bit or 32-bit
version of Office 2016.

Install Office through Microsoft HUP

If your organization subscribes to the Home Use Program (HUP) find information about how
to buy and install Office at, Install or reinstall Office through Microsoft HUP.

I'm a student. How do I install Office?

If you're a student or teacher, and you don't see an option to install Office through your
institution, you may be eligible for Office 365 Education, which includes Word, Excel,

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PowerPoint, and OneNote. All you need to get started is a valid school email address. For
more information, see Get Office 365 for free.

Known issues with Office and Windows 10

See Known issues with Office and Windows 10.

Unsupported operating system error

You see the following error message after selecting the Install button from
office.com/myaccount:

This error can occur if:

You're on a PC and you're trying to install the Mac version of a one-time purchase of
Office, such as Office Home & Student; or you're trying to install the PC version of
Office on a Mac.

For solutions to this, see Unsupported operating system error when installing Office.

You're trying to install Office on a mobile device, such as an iPad or iPhone, or a

Chromebook.

The Install button available after signing in at office.com downloads the version of
Office designed to run on a PC or Mac. To install Office on a mobile device see Set up
Office apps and email on a mobile device.

To install Office on a Chromebook, see Install Office on a Chromebook

You're trying to install the desktop version of Office on an unsupported operating

system such as Windows XP or Vista.

Check the system requirements for Office to see what operating systems are
supported.

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Office is taking very long to install

If Office is taking a long time to install you may be on a slow connection. See Office is taking
long to install or Office hangs at 90% for possible solutions.

You get a KERNEL32.dll error when trying to install Office and

other system requirement issues
If you're trying to install Office on a computer running Windows XP or Windows Vista, you
may get an error that says the dynamic library KERNEL 32.dll can't be located. This occurs
because newer versions of Office aren't supported on these versions of Windows. For more
information, see Why can't I install Office 365, or Office 2019, 2016, or on Windows XP or
Windows Vista?

Check that your computer meets the minimum system requirements to install Office. See
System requirements for Office for a list of additional requirements.

If you're not sure which operating system you have, see Which Windows operating system am
I running? or Find the OS X version and build number on your Mac.

If your computer can't install the full desktop version of Office because it doesn't meet the
system requirements, you can try using Office Online in your computer's browser.

Install button doesn't install Office

If the Install button is grayed out, your Office 365 subscription might have expired. See Renew
Office 365 for home.

For other solutions, see Install button doesn't install Office.

I get a "Stop, you should wait to install Office 2016" error

This error can occur if you haven't updated to the latest version or you have a standalone
2013 app which is already included in the newer Office 2016 suite of apps. See Error: Stop, you
should wait to install Office 2016. We'll have to remove the following if you continue for steps
on how to resolve.

Error: Stop, you should wait to install Office 2016. You won't be able to receive mail
from a current mailbox
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Error messages when installing Office

You might get an error that has a number and maybe some descriptive text. Although the
messages are hard to understand, there are often solutions. Try these links if you get these
errors.

Not every error is listed here. If there's a Learn More link on the error message, select that. If
there's no link, let us know what error you got and where you were in the install process when
you received it. Leave us a comment at the bottom of this page to let us know more about
your issue.

"...Another installation is in Error code 30143-37

progress..." or error codes 0-1018 or
6-30015 when installing Office Error code 30145

"Office (64-bit) couldn't be installed" Error code 30169-22

error
Error code 30174-4
"Something went wrong" error when
Error code 30174-4-2, 30174-4-5,
you try to start an Office app
30174-4-32, 30174-123, or 30174-
Stop the print spooler service while 183
installing Office
Error code 30174-4-23, 30174-4-483,
"Unlicensed Product" errors or 30174-4-1117

We're also upgrading some older Error code 30174-4-27

apps
Error code 30175-11
Error code 0-3
Error code 30180-4
Error code 12002-4, 12007-4, or
Error code 30183-4 when installing
12152-4
Office with a Speedport router
Error code 30015-6
Error code 3-4
Error code 30015-1011 (1392) and
Error codes 0-1011, 30088-1015, or
30015-4 (1392)
0-1005
Error code 30029-1011
Error code 0xC004C060
Error code 30029-4
Error code 0x80070005
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Error code 30033 Error code 0x8004FC12

Error code 30053-4 or 30053-39

when installing a language pack

Error code 30068

Error code 30094

Error code 30102-11, 30102-13,

30103-11, or 30103-13

Error code 30125-4 or 30125-1011

Upgrade or update Office issues

If you have an Office 365 subscription you already have the latest version of Office or the most
up-to-date channel your Office 365 administrator has set. For non-subscription products such
as Office Home & Business, you have the option to subscribe to Office 365 or purchase the
latest version. For more information see:

How do I upgrade Office?

How do I get the newest features in Office 365?

Upgrade or switch Office 365 plans

It's possible to switch between Office 365 Home, Personal, or University, or to switch from an
Office 365 home plan to a business plan. For more information on how to do this, see:

Switch to a different Office 365 for home subscription

Upgrade Office 365 for home to a business subscription

How do I install Office updates?

Keeping Office up-to-date ensures that you have the latest security updates and fixes. For
information about installing updates, see Install Office updates.

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Where to sign in to Office 365 or My Office Account

Microsoft has more than one kind of Office 365 service and each service has its own sign-in
page. Where you sign in from your web browser depends on which service you're using. See
Sign in to Office or Office 365.

You forgot the account you associated with Office

In most cases, if you have an Office product listed under Office for home you need a Microsoft
account to sign in to install Office or manage your Office 365 subscription. If you don't
remember what Microsoft account you associated Office with, see I can't remember the
Microsoft account I use with Office.

Share your Office 365 Home subscription

See How to share your Office 365 Home subscription with up to four people.

Cancel a subscription
If you want to cancel your subscription, see Cancel or turn off recurring billing for a Microsoft
subscription.

For trial subscriptions, see Cancel your free trial of Office 365 Home

Troubleshoot activation failures

If you have a Microsoft 365 plan, to keep it active, you have to sign in at least once every 30
days. If your subscription hasn't expired, Office will reactivate the subscription the next time
you log in.

Also see:

Activate Office

Unlicensed Product and activation errors in Office

A subscription notice appears when I open an Office 365 application

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"Account Notice" appears in Office after switching Office 365 plans

Error when installing Office for two different countries

Help with Office product keys

See Help with your Office product key

Deactivate an install
You can activate Office on up to five computers. If you've used up your five installs and want
to install Office on another computer, you have to deactivate an installation. Deactivation
doesn't remove Office from the computer, but you can't use Office on that computer until you
activate it. See Deactivate an Office 365 install.

Where to install Office on a Mac

If you're looking for where to install Office on a Mac, see Install Office on your PC or Mac.

Download and installation issues on a Mac

For download and installation issues on a Mac, see What to try if you can't install Office for
Mac.

I can't find the apps on my Mac

When you install Office for Mac, the app icons aren't automatically added to the dock. To add
to the dock, drag the app icon from the Launchpad or the Applications folder. See Add the
Office for Mac app icon to the dock.

Uninstall Office for Mac

See:

Uninstall Office for Mac

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Activate Office on a Mac

To activate Office on a Mac, see Activate Office for Mac

Mac activation issues

To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't
install or activate Office for Mac.

Install updates on a Mac

Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest
security fixes and improvements. To install or check for updates on your Mac, see Check for
Office for Mac updates automatically

To check what the latest update is, see Update history for Office for Mac.

Install Office apps and set up email on a mobile device (iOS,

Android, or Windows phone or tablet)
The Office apps for Android, iOS (iPhone or iPad), or Windows mobile devices are available to
download from the app store for your device. For details on how to download Office apps and
set them up, select your device from below:

Set up Office apps and email on Android

Set up Office apps and email on iOS devices

Set up Office apps and email on Windows Phone or Set up Office apps on Windows
Phone

You can't set up email on your mobile device

For help with troubleshooting email setup on your phone or tablet, see Troubleshoot email
setup on mobile.

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You can't edit documents using Office apps on your mobile device
In most cases you can do basic editing on most of these devices, however if you have a
qualifying Office 365 subscription, you get access to the apps' extra features. If you discover
you can't make edits to certain documents, see What you can do in the Office apps on an
Android, iOS, or Windows mobile device with an Office 365 subscription.

You can't find the Office applications after installing Office

If you can't find the Office applications after installing Office, or you're not sure your install
worked, see Can't find Office applications in Windows 10, Windows 8, or Windows 7?

Office "stopped working" message appears when you start an

application
You might see an "<application> stopped working" error when you try to start one of these
Office applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio. Older versions of
add-ins might cause this type of problem.

To resolve, first make sure you installed the latest Office update.

If the application still isn't working, try the options in, Why do I get a "stopped working"
message when I start my Office application?

What version of Office am I using?

See What version of Office am I using?

Contact support
If you're still having trouble installing Office, see Contact Office Support.

Leave us a comment
We value your feedback. Please let us know if you found any of these solutions helpful by
leaving us a comment below. If it didn't, tell us more about your issue, including any error

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messages your received and where you were in the install process when you received it. We'll
use that information to help investigate your issue further.

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