TELUS Calling Features

Please see below for detailed instructions on how to set up and use your
TELUS Calling Features. For more information or to add Calling Features
to your home phone, please call us at 310-2255.

Pay per use services – always on your line

CODE FEATURE HOW TO USE PRICE

Call Return Press to hear the last number to call your line. $3.00 per
use *
Press to repeat the number.
Press to return the call, otherwise hang up.
If you reach a busy signal after pressing :

Hang up and Call Return will keep redialing the number

for up to 30 minutes
When the line is free, you’ll hear a distinctive ring
Answer your phone and your call will be connected
Press to cancel your request.
Call Return works even if you’re on the phone and unable to
answer. It will not return calls to some wireless numbers or to
numbers marked “Private” or “Unknown”.

Busy If you reach a busy signal and hear “This number is busy…” then: $3.00 per
use *

Call Return Press then hang up to turn on Busy Call Return.

Or upon reaching a busy signal, hang up, then pick up your
phone and press .
Hang up again and we’ll redial the number for up to 30 minutes
When the line is free, your phone will ring with a distinctive ring.
Pick up your phone for the call to be connected.

Press to cancel your request.

Some fax machines, modems, and autodialers do not recognize
the Busy Call Return recording. Press to turn off the prompt
for that call.
Note: Busy Call Return does not work with numbers starting with 280,
university registration lines, some wireless numbers and very busy
commercial lines.

* M aximum of $15.00 per month or available in a TELUS bundle.

1
Personal Voice Mail
TELUS offers two types of Personal Voice Mail:
Simple Voice Mail takes messages when you’re on the phone
or away from the phone.

Enhanced Voice Mail includes all the benefits of Simple Voice Mail
plus additional features for families, homes and small businesses.

Keep the following information handy:

Setup
Access number ________________________________________________________

This is the number you dial to access your mailbox

Mailbox number ________________________________________________________

This is your 10-digit phone number

Temporary password __________________________________________________

This is your 10-digit phone number

Permanent password _________________________________________________

This needs to be between 4 – 15 digits and can't be your phone number
or start with "0"

Access Your From home

Voice Mail Lift the handset. If you hear a series of short dial tones or beeps, you have messages.
Dial

Away from home

You have two options:

1. Dial your access number, press then enter your mailbox number
Call the helpline at 1-800-663-8131 if you don’t know your access number

2. Call your home phone number and when you hear your greeting
press

Set The Control the number of rings before a call goes to Voice Mail

Number Of Rings 1. Dial

2. Enter number of rings (2 – 9)
3. Wait for 2 seconds then hang up
* There will not be any voice prompts

2
Personal Voice Mail
Message Monitor Monitor messages being left in your mailbox
After the normal rings, you will hear a short ring as your caller
Dial is sent to your mailbox
To listen to the caller, pick up the handset
If you do not want to speak to the caller, simply hang up
To speak to the caller, briefly hang up by depresing the receiver button
or press the “LINK” or “FLASH” key. The message is no longer recorded.

Enhanced Voice Mail Set/Skip Password

You can turn password control ON or OFF when accessing your mailbox from home.*
From the main menu, press to turn off your password
Press to turn on your password
When accessing your messages remotely, a password is always required.
Autoplay
To turn Autoplay ON and OFF:
From the main menu, press and follow the voice prompts

Undelete messages
Only messages deleted within 24 hours can be undeleted.
Access your Voice Mailbox
Press to review messages erased within the last 24 hours
Follow the voice prompts to undelete the message(s)

Know who’s calling

Call Display See who’s calling before you answer and who called while you were out
Call Display* shows the caller’s name and number on your display screen.
When a “Private” or “Unknown” number is displayed, either information cannot
be sent from where the call originated or the caller may have blocked their number.

Anonymous Anonymous Call block allows Call Display subscribers to reject “PRIVATE” callers
Call Block Anonymous Call block is a free feature automatically includedfor Call Display
subscribers in BC and Edmonton.
To activate the function, wait for the dial tone and press .
To deactivate the function, wait for the dial tone and press .

*Not available with Extension mailboxes.

3
Know who’s calling
Caller Reveal Lets you easily identify calls marked “Private” and “Unknown” number
With Caller Reveal* service on your line, callers with “Private” or “Unknown”
numbers will be instructed to identify their number to complete their call.
With Caller Reveal, names will display either a “ ^” or “*” symbol.

^ indicates a private caller unblocked or entered the number they are calling from
* indicates the unknown caller has entered a number that may not match the
number they are calling from
To turn Caller Reveal ON or OFF:
Call the TELUS Calling Feature Assistant 1 at 310-8682. Listen to the voice prompts
Temporary password: _________________________________________________
(your 10-digit phone number)
Permanent password: _________________________________________________
Needs to be 6 to 10 digits and can’t be your phone number, nor start with “0”
Press for Caller Reveal
Press to turn Caller Reveal ON
Press to turn Caller Reveal OFF

Call Screen Prevent unwanted callers from reaching you

Program up to 12 phone numbers that you want to screen. Callers on your
list will hear a recording, “The party you are trying to reach is not accepting
calls at this time.” Your phone won’t even ring.

Call Screen 2 lets you add or delete numbers whenever you choose.
To program your Call Screen list:
Press and follow the voice prompts
To turn Call Screen ON, press or .
To turn Call Screen OFF, press or .
You may even block “private” callers by using the “Reject the Last Calling Party” option.
Important: There must be at least one number on the Call Screen List to use this option.
Answer the call and stay on the line for 5 seconds before hanging up. This allows the
system to recognize the incoming number.
Press .
Dial .
Dial .
Dial again.

*Requires compatible equipment.

1 See the Calling Feature Assistant setup instructions for details.
2 If you have activated Call Forwarding calls from a number on your list you will receive the recording and
will not be forwarded. Note: Call Screen will not screen operator-handled, overseas or some wireless calls.

5
Manage your calls
Call Waiting Don’t miss important calls because you’re on the phone

To answer the second call:

Press the “LINK”, “FLASH”, or hang up button again to transfer between calls

To turn Call Waiting OFF before placing a call:

Listen for dial tone, then press before dialing the number you
wish to call

To turn Call Waiting OFF during a call:

Press
When you hang up, Call Waiting is automatically turned back on

Visual Call Waiting See who’s waiting

Visual Call Waiting* combines Call Display and Call Waiting. It displays a
second caller’s name and phone number when you’re already on the phone.

Smart Ring ® Two phone numbers on one phone line, each with a distinctive ring
A distinctive ring will alert you to calls to your Smart Ring number.
If you also subscribe to Call Waiting, a distinctive beep lets you know
that a second caller is phoning your Smart Ring number.
To use a fax machine with distinctive ring, a compatible fax machine needs
to be configured. Refer to your fax machine’s user manual or call the manufacturer
to get help setting up your fax machine.
* Smart Ring may interfere with custom rings on certain CPE telephones.

*Talking Call Waiting requires Call Waiting. Visual Call Waiting requires Call Display.

6
Calling Feature Assistant
Calling Feature Use the Calling Feature Assistant to customize Advanced Call Forwarding,
Assisstant Anonymous Caller ID, Do Not Disturb ® , Call Gate ® and Caller Reveal.

For your protection, you must first activate your service from your home phone.
Once connected, you’ll hear “Welcome to the TELUS Calling Feature Assistant.
To set up your services, create a password that is between 6 and 10 digits in
length. Enter your password followed by the pound key now”. Once you have
created your password, you’ll be able to customize your service by following
the voice prompts. Be sure to make note of your password.

Accessing the Calling Feature Assistant

From home
Dial 310-8682
The first time setup must be completed from home

From outside BC or Alberta

Dial 1-604-520-3212 or 1-403-263-6981 (long distance charges will apply)

7
Call Forwarding
Forward your calls wherever you go
FEATURE TO TURN ON TO TURN OFF

Call Forwarding Choose where you want your calls forwarded Dial , after
each time you turn on the service 2 beeps, hang up
Variable
Dial , listen for 3 beeps, then a dial tone

Dial the phone number you want your calls to be

forwarded to. If that phone is answered, Call Forwarding
is on. If the phone is busy, or unanswered, hang up
and repeat the activation process within 2 minutes. An

Call Forwarding Forward incoming calls to a pre-determined Voice Mail Dial , after
number when your line is busy 2 beeps, hang up
Busy
Dial , after 2 beeps, hang up Deactivating the
feature will prevent
calls from forwarding
to your voicemail
when the line is busy.
Reactivate the feature.

Call Forwarding Forward incoming calls to a pre-determied Voice Mail Dial , after
number after a certain number of rings 2 beeps, hang up
No Answer
Dial , after 2 beeps, hang up Deactivating the
feature will prevent
To set the number of rings: calls from forwarding
to your voicemail.
1. Dial
Reactivate the feature
2. Listen for 3 beeps, then a dial tone and set the number of
desired rings before
3. Enter the number of rings, 2 to 9 your voicemail answers.
4. After 2 beeps, hang up

Call Forwarding Forward incoming calls to a pre-determined number Alberta and BC users:
automatically, each time you turn on the service Dial , after
Fixed
Alberta users : 2 beeps, hang up
Dial , after 2 beeps, hang up

BC users :
Dial , after 2 beeps, hang up

8
TELUS Personal Voice Mail at a glance
These controls are
always available
*0 Returns to previous menu, cancels or exits
Replays voice prompts
# Completes or skips

Enter the Playback controls Replay 4 Return to *

system main menu
Position 1 2 3 Time & dat e 5
1. Dial
*9 8or
your access
Rewind Pause/
restart
Forward
6
number Autoplay: Send copy
to return to
Speed 4 5 6
2. If prompted, main menu Slower Day & time Faster
Erase 7
press #and
enter your
press
* Volume 7 8 9
8
telephone Quieter Normal Louder
Reply
number
* 0 # Save 9
3. Enter your Review Cancel Help Skip
password messages
if required
delivery options
Send #
Send # Private 1
Enter
Main menu destination
Urgent 2
Check 1 1 Replay 1 Delivery
0
unheard Message waiting options Message 3
messages indication confirmation
Review 1 On 3
Record Future 4
Review End # deliver y
1 9 message Off 4
erased 1
Change
messages
password
Enter
Send 2 phone number
Pager/outcall
Administrative Turn/skip 3
notification
Check 3 options password
receipt on/off
On 1 Passwords 1
Personal 4
options Off 2 Group lists
Group lists 2
Personal options
Exit
* 1
Prompt 3 Prompt levels Create 1
Message/ levels
pager Standard 1 Edit 2
notification Day & time 4
on/off Delete 3
Autoplay 6 Turn on 1 Extended 2
Administrative 2 List names 4
options Turn off 2
greetings Rapid 3
Greetings 3
Personal 1
Pager/outcall 4 Pager/outcall greeting
schedule schedule
Busy/ 1
Extension 9 scheduled
Available with all Personal Voice Mail
mailbox setup Schedule 1 greeting
*
Available when using Network Messaging
Exit Extended 2
absence Available only with Enhanced Voice Mail
Name 3