Job Description

Designation Data Analyst

Department Data Analyst Research and Analyst
Location Bangalore (remote)
Employment type Permanent
Report to Manager, Research and Analyst Dep.
Positions reporting to this role None
Employment level Middle

Version No:

JD No.: Version No.: v1

Effective date: March/April -2025 JD approved by: AVP Operations

Organization Background:
FedEx Corporation, originally known as Federal Express Corporation, is an American multinational conglomerate holding company
specializing in transportation, e-commerce, and business services. The company is headquartered in Memphis, Tennessee. The
name "FedEx" is a syllabic abbreviation of its original air division, Federal Express, which operated under this name from 1973
until 1994. FedEx is best known for its air delivery service, FedEx Express, which pioneered overnight delivery as its flagship service.
Over the years, the company has expanded its operations to include FedEx Ground, FedEx Office, FedEx Supply Chain, FedEx
Freight, and several other services through a network of subsidiaries. These expansions have often been strategic moves to
compete with its primary rival, UPS. The company’s air shipping operations are centralized at its primary hub at Memphis
International Airport, making it a critical hub for global logistics.

For further details about organization please visit https://www.FedEx.com

Our Values

Gender Equality Being able to treat people equally irrespective of gender

Integrity Possess the ability to “know and do” what is right
Excellence Being outstanding or extremely good, striving to lead by performance excellence
Collaboration Working effectively and inclusively with a range of people both within & outside of the organization
Empathy Being able to understand and share the feelings of another and use that understanding to guide our action

This document reflects the job content at the time of designing the job description and will be subject to periodic change in the light of changing
operational and environmental requirements. Such changes will be incorporated in the job description on annual basis
Our Competencies:

Strategic Thinking – Think big yet Taking Ownership – Feel responsible &
Analytical Thinking – Stay true to data
act focused accountable

Developing Talent – Growing and taking people together Ensuring Alignment – Think differently but work together

Scope & overview of the role:

The Data Analyst is expected to harness the power of data. Through the generation of actionable insights, Efficient management
and mining of primary and secondary data sources to enable timely and error-free reporting to our stakeholders will also be a
key responsibility of this role. This role will help grow data-driven decision making in the organization. When you’re in FedEx you
can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and
your future, Join us!

Areas of Responsibility: Data Analysis & Management

Responsible for managing Mergers and Acquisition Data in Workday Maintain and optimize Workday data for FedEx
employees globally Troubleshoots and resolves issues in partnership with People Data & Systems team as necessary
with exceptional customer service Collaborates with partners in People Experience, Payroll, Finance, Total Rewards,
DES and others to provide support for requests such as minor configuration enhancements and break-fix needs.
Provides support for Workday, including researching, identifying, and resolving complex Workday issues, unexpected
results and process flaws in close coordination with People Services Teams Continuously increases technical and
industry trend knowledge by participating in Workday Community and other forums, including on-line discussions,
brainstorms, training, webinars, etc.
Performs complex data uploads into Workday utilizing Enterprise Interface Builders (EIBs), or oversees and audits EIB
loads done by other data analysts in People Data & Systems team as needed Assists the PPL COEs and other People
Experience teams with the process flows, data analysis configuration EIB loads associated with annual and off cycle
events such as performance evaluations, merit increases, bonus payments, and job structure enhancements Monitor
and analyses Workday performance and make recommendations to deliver greater operational efficiency
effectiveness Assists with system implementation and upgrades Actively participates in user acceptance testing and
documentation Assists end-users and internal teams on Workday related issues Liaise with (internal & external
stakeholders).
Effective communication is key, as they work closely with business teams to translate data findings into actionable
insights and provide training on data tools and best practices. Overall, a Data Analyst plays a crucial role in
transforming raw data into valuable intelligence that enhances decision-making and business performance. Analysts
create dashboards and reports using visualization tools like Power BI and Tableau, making complex data easily
understandable for stakeholders. They also manage databases, enforce data governance policies, and ensure
compliance with industry regulations.
Collaborating with different departments, they provide data-driven recommendations, track key performance
indicators (KPIs), and support strategic planning. Additionally, they automate repetitive tasks using SQL, Python, or R
to improve efficiency and optimize workflows. Beyond analysis, database management and data governance are key
responsibilities, ensuring data security, accuracy, and compliance with regulations such as GDPR or HIPAA. Analysts
also support business intelligence (BI) initiatives, tracking key performance indicators (KPIs).
Education Background:

• Bachelor’s degree or equivalent preferred

• Knowledge of data gathering, cleaning and transforming techniques
• Proficiency in Microsoft Excel
• Exceptional analytical skills and capabilities
• Ability to critically think and have an analytical mindset with a strong ability to identify, troubleshoot, and resolve
system issues
• Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines
Must be self-motivated and able to work independently as well as on a team
•
• Demonstrated ability to quickly adapt and learn new systems and processes through instruction and self-training
• Customer service oriented with a demonstrated desire to exceed expectations and deliver an excellent experience

Technical skills:

Intermediate to advanced proficiency in Excel required, especially in visualization Strong skills in data analysis and
reporting, including statistical analysis software (such as Stata, SPSS). Experience with GIS software would be a
bonus. Strong skills in Microsoft Office tools such as Word, Excel, and PowerPoint
Demonstrated analytical and assessment skills of quantitative and qualitative data
Excellent oral and written presentation skills
Conversant with data: comfortable working with data sets of varying sizes, able to generate descriptive statistics
and
find simple patterns. Bonus: knowledge of and experience with machine learning models.
Familiar with the following tools: PoweBI, SQL, Python, AWS, Tensorflow.
Excellent communicator, especially in group settings and with presentations to differing audiences

Benefits and Perks:

Health & wellness programs: Comprehensive support for mental and physical health.
Flexible work schedule: Ability to adjust work hours to suit personal needs.
Health benefits: Coverage for medical expenses to keep you healthy.
Life insurance: Financial protection for your loved ones in the event of unforeseen
circumstances.
AD&D (Accidental Death & Dismemberment): Extra coverage in case of accidental injury or
death.
Childcare benefits: Assistance with the cost of childcare to support working parents.
Disability coverage: Income replacement in case of illness or injury that prevents work.
ESPP (Employee Stock Purchase Plan): Opportunity to buy company stock at a discounted rate.
Home-office stipend: Financial support for setting up a productive remote workspace.

This document reflects the job content at the time of designing the job description and will be subject to periodic change in the light of changing
operational and environmental requirements. Such changes will be incorporated in the job description on annual basis