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5TH
ASIA - PACIFIC
ED I T I ON
XIV
CONTENTS Preface
Resources guide XVIII
Features matrix XXIV
Acknowledgements XXVI
About the authors XXVII
•
VI
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INNOVATIVE MANAGEMENT THINKING FOR Discussion questions 64
A C HAN GI NG WO RLD i::::::=:.......iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii-====::::::i60 CourseMate 66
Contemporary management tools 60
CONTINUING CASE: GENERAL MOTORS PART ONE:
Managing the technology-driven workplace 62 INTRO DU CTI ON TO MANAG EM ENTi::::::==iiiiiiiiiiiiiiiiiiiiiiiiiiiiii---====:67
Knowledge management 62
Social media programs 63
SUSTAINABLE DEVELOPMENT AND MANAGEMENT
THINKING 63
••
CONT EN TS VII
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Brazil's growi ng clout 147 Shui Fabrics 156
International trade alIiances 148 On the job video case 157
Holden Outerware : Managing in a global
SUSTAINABLE DEVELOPMENT: A GLOBAL ISSUE AND environment 157
OPPORTUNITY 153
CourseMate 159
Discussion questions 154
Ethical challenge 155 CHAPTER CASE STUDIES
Quality or closing 155 Shifting international services and jobs 121
Group challenge 155 124
The axis of India
Considerations for overseas expansion 155 Globalising from an Australian base 126
Case for critical analysis 156
LG Electronics 152
•••
VIII CONTENTS
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BENEFITS AND LIMITATIONS OF PLANNING= = = = =231 SUSTAINABLE DEVELOPMENT AND GOAL SETTING~ = 241
PLANNING IN A TURBULENT ENVIRONMENT 232 Discussion questions 242
Contingency plans 232 Ethical summary 242
Repair or replace? 242
Scenario planning 232
Group challenge 243
CRISIS PLANNING 233 Course goal setting 243
Prevention 233 Case for critical analysis 243
Preparation 233 IIlD 243
Containment 235 On the job video case 244
PLANNING TIME HORIZONS= = = = = = = = =236 Modern Shed: managerial planning
and goal setting 244
THE NEW PLANNING APPROAC 237
Tradit ional approaches to planning 237 CHAPTER CASE STUDIES
Modern approaches to planning 238 Planning and implementing an amazing country growth strategy 224
Innovative approaches to planning 238 Siemens 227
•
CONTENTS IX
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FUNDAMENTALS OF ORGANISING 310
ORGANISING THE VERTICAL STRUCTURE = = = = =314 Relational coordination 342
Work specialisation 315
FACTORS SHAPING STRUCTURE = = = = = = = =345
Chain of command 316
Structure follows strategy 345
Authority, responsibility and delegation 317
Span of management 319 ORGANISING FOR SUSTAINABLE DEVELOPMENT 347
Centralisation and decentralisation 322 Discussion questions 349
Formalisation 322 Ethical challenge 349
Caught in the middle 349
DEPARTMENTALISATION= = = = = = = = = = =323 Group challenge 350
Vertical functional approach 324 Family business 350
Divisional approach 327 Case for critical analysis 350
Matrix approach 330 Abraham's Grocery 350
Hybrid structure 332 On the job video case 351
Tearn-based approach 333 Modern Shed: designing adaptive organisations 351
Network approach 335 CourseMate 353
ORGANISING FOR HORIZONTAL COORDINATION 340
CHAPTER CASE STUDIES
The need for Coordination 340
Task forces, teams and project management 341 Fonterra's global management structure 314
Strida Bicycles: a globally networked company 338
x CONTENTS
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MANAGING TALENT: DEVELOPING On the job video case 434
AN EFFECTIVE WORKFORC-== = = = = = = =418 Barcelona Restaurant Group: managing
Training and development 418 human resources 434
Performance appraisal 422 CourseMate 437
MAINTAINING AN EFFECTIVE WORKFORCE 426 CHAPTER CASE STUDIES
Compensation 426 Container Store 413
Benefits 427
VIVO Cafe: all in the family ... the business is people 425
Termination 428
Biotechnology companies in turbulent environments
SUSTAINABILITY AND PEOPLE ========::::::i431 and challenging times 429
Discussion questions 432 CONTINUING CASE: GENERAL MOTORS PART FOUR:
Ethical challenge 432 ORGANISING: = = = = = = = = = = = = = - = : i438
Research for sale 432
Group challenge 433
Management competencies 433
Case for critical analysis 433
The right way with employees? 433
•
CONTENTS XI
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INNOVATIVE IDEAS FOR MOTIVATING i:::::::=====::::::i 510 Case for critical analysis 520
Building a thriving workforce 511 Lauren's balancing act 520
Empowering people to meet higher needs 511 On the job video case 521
Giving meaning to work through engagement 512 Urban Escapes: motivating employees 521
CourseMate 523
KEEPING STAFF MOTIVATED IN AUSTRALIA AND
NEW ZEALAND: = = = = = = = = = = = = =~ 15 CHAPTER CASE STUDIES
MOTIVATION FOR SUSTAINABILITY 517 Managing motivation at Degussa Peroxide Ltd 487
Discussion questions 518 ACER Group Computers: coping with f,erce competition
Ethical challenge 519 in the world's PC market 492
Compensation showdown 519 Outback Steakhouse 497
Group challenge 519 Hi/corp Energy 512
Should, need, like, love 519
••
XI I CONTENTS
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MANAGERIAL AND QUALITY CONTROL 600
THE MEANING OF CONTROLc:::=========~ 0,3 Corporate governance 629
FEEDBACK CONTROL MODEL 604 QUALITIES OF EFFECTIVE CONTROL SYSTEMSi::::::===,630
Steps of feedback control 604
SUSTAINABLE DEVELOPMENT AND
The balanced scorecard 607
MANAGEMENTCONTROLc::::==========632
BUDGETARYCONTR01..i== = = = = = = = =~ 0,9 Discussion questions 633
Expense budget 610 Ethical challenge 634
Revenue budget 610 The wages of sin? 634
Cash budget 610 Group challenge 634
Capital budget 611 Create a group control system 634
Zero-based budget 611 Case for critical analysis 635
Lincoln Electric 635
FINANCIAL CONTROL 12
On the job video case 636
Financial statements 612
Barcelona Restaurant Group: managing
Financial analysis: interpreting the numbers 614 quality and performance 636
THE CHANGING PHILOSOPHY OF CONTRO 617 CourseMate 637
Hierarchical versus decentralised approaches 617
CHAPTER CASE STUDIES
Open-book management 619
Semco's open-book policy 621
TOTAL QUALITY MANAGEMENT O"Q 622
A lesson in quality from China 622
TQM techniques 623
The honeybee style 624
TQM success factors 626
CONTINUING CASE: GENERAL MOTORS PART SIX:
TRENDS IN QUALITY AND FINANCIAL CONTRO 628
CONTROLLING = = = = = = = = = = = = =638
International quality standards 628
Glossary 664
Name index 676
Subject index 681
•••
CON TE NTS XIII
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PREFACE TAKING THE LEAD
The world seems to be changing ever faster, with social, technological, economic and
political forces reverberating around the globe every day. Volatility seems to be increasing:
just consider the 2011 earthquakes in New Zealand and Japan, and the 2008-10 global financial
crisis, the recent financial difficulties in Greece and Spain and the political and military problems
in Syria and Ukraine. Managers need to know what is going on in their industries and economies on
a current and ongoing basis. In Australia, New Zealand and other Asia-Pacific countries, the challenges
and opportunities facing managers have never been greater. New technology and globalisation mean that
managers in these countries must not just be competitive with the organisation 'down the road' or across
the country, but must also recognise that the only realistic standard for comparison of performance in the new
millennium is 'world's best'. The announced demise of Australia's automotive assembly industry (effective 20 17) after
more than 50 years of operations demonstrates the intensity of global competitive forces. In every industry, competition
is becoming fiercer each month, and there are always winners and losers. Winners grow and prosper, but uncompetitive
companies quickly wither away and their shareholders lose their investments, while managers and other staff lose their
jobs. Not-for-profit organisations such as government service suppliers, charities and clubs must also excel in their focus
and use of resources, since their employees, consumers and suppliers have high expectations of effectiveness and output.
Technological change is accelerating and driving exciting new competitive dynamics in most industries. This includes
new process technologies such as manufacturing automation, and in particular the web-based and social networking
technologies such as Facebook, lnstagram, Google and Twitter that are making information available to people as never
before. The Internet has a profound effect on all forms of organisation, business and consumer behaviour. Consider how
Amazon and EBay have impacted on consumer shopping habits. New business models and innovative ways to combine
products and services are made possible by the Internet, as well as much richer, faster, cheaper and more detailed
information exchange between businesses. The cost of close coordination between organisations is lower as a result of
these new technologies, leading to new networks of collaboration within supply networks.
Another major trend that will impact on managers and businesses all over the world is the coming of age of the Chinese
economy and, behind that, India, Brazil and others. These low-wage countries, which have over half of the world's people
living in them and hence huge internal developing markets, provide both opportunity and threat for all Asia-Pacific-based
companies and countries. In addition, political instability, terrorism, disease such as bird flu, climate change and other
unanticipated events, coupled with the rise of regional trade blocs and free trade agreements, will impact substantially
on the opportunities for companies to export and trade globally. Managers must be capable of planning and leading their
organisations under both stable and unstable conditions.
Risk management and crisis management are new processes with which managers must formally engage and become
competent. Further, brought on by the collapse of major companies such as Lehman Brothers and many others as part
of the global financial crisis, managers must now demonstrate the quality of governance in their systems and decisions,
through compliance with strict new procedures, as legislated by governments and required by shareholders.
And through all this, the fundamental management requirements - being highly competent in managing people,
processes, customers, products and services; devising and planning strategies; organising resources; and leading and
controlling work - have not gone away and never will. Rather, they must now be conducted at higher standards than ever
in order to keep customers, employees and shareholders satisfied. A further requirement comes with the challenge of
'sustainable development', of being socially and environmentally responsible, while still maximising profits and behaving
with high standards of ethics and integrity.
This book gives the reader a realistic perspective of what management is and what managers really do. Management
as a profession is dynamic, challenging and exciting for those who want to excel at it. Each day brings new and often
unanticipated challenges despite the plans made by even the best managers and leaders. The relatively new challenges of
sustainable development are integrated into every chapter of this book.
•
XIV
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Management involves creating and conducting the affairs of organisations so as to achieve valuable outcomes for many
different stakeholders, particularly staff, owners, and clients or customers. In order to do this well, leaders in organisations
must achieve many things at high levels - including motivating staff and themselves, ensuring that their products and
services match customer requirements, efficiently managing finances and resources, and, above all else, assembling
all this into an overall strategy that makes sense for all participants. Good managers need to understand and apply the
fundamentals of fields as diverse as economics and psychology, as well as using various analytical techniques.
We chose a sporting theme and analogy for this book because the challenges facing managers have so much in common
with those of competitive sports. In both sports and management, no matter how well you're doing, improvement is always
possible. There is no such thing as the perfect tennis game, golf swing or score, and no such thing as the perfect manager
or organisation. There is always room for improvement. In both sport and management, planning and strategising usually
helps. What are our competitors likely to be doing? What are the conditions in the field, economy or marketplace that
we participate in? In both sport and management, the best-laid plans often don't come to fruition because things keep
changing, so adjustments, sometimes radical, must be made to the planned business or sporting tactics. Decisions must
be made under pressure - whether it's during a tennis match or a business day - because unforeseen events occur, and
unanticipated consequences develop in real time. At its extreme, this is referred to as 'crisis management'.
Finally, in both sport and management, there are always new competitors, new technologies, new strategies developing
and new products that we must adapt to and find ways to turn into opportunities. Just like sport, management is dynamic
and challenging. Just as new technologies, such as graphite tennis racquets and titanium golf clubs, changed those
games and allowed for new levels of performance, so, too, has the Internet significantly created new opportunities and
business strategies. Learning and innovation are the keys. For those who excel, the personal rewards that come from the
satisfaction of achievement - as well as the creation of value for many stakeholders in the community - can be immense.
While the challenges of achieving competitiveness and organisational effectiveness through excellent leadership and
management have never been greater, the other side of the same coin is that for those who 'get it right', the opportunities
have never been greater! Products and services can be developed by small and large companies and sold globally over the
Internet. Consider Apple's success with its iPhone and iPad, or the achievements of Samsung, Google or General Electric.
Entrepreneurs are springing up and starting companies in all industries, challenging market leaders as never before. A
small, new software company in Auckland, New Zealand, can now effectively sell and distribute its products in Sydney,
Perth, Fiji, Moscow and New York- which would have been far too expensive to contemplate in the 'pre-Internet' world
of just a decade ago. These new international sales or 'extended market reach' will only occur if the products and services
offered by the company are competitive and provide superior value for customers.
One vital thing that all successful organisations need, no matter whether their products are very simple or incredibly
sophisticated, is solid management. Even the strongest of technological leadership in a product or industry will not lead
to commercial success if the enterprise that owns and controls it is not managed well.
The field of management is continually changing, yet some fundamental foundations remain the same. Demands
made on today's managers go well beyond the techniques and ideas traditionally taught in management courses. The
traditional management paradigm assumes that the purpose of management is to control and limit people, enforce rules
and regulations, seek stability and efficiency, design a top-down hierarchy to direct people and achieve bottom-line results.
The emerging paradigm recognises that today's managers need different skills to engage workers' hearts and minds, as
well as take advantage of their physical labour. The emerging management paradigm focuses on leadership, on harnessing
people's creativity and enthusiasm, finding shared vision and values, and sharing information and power. Teamwork,
collaboration, participation and learning are guiding principles that help managers and employees. One of the key skills of
great managers is the ability to achieve a blending and balancing of controls needed within a business with the leadership
actions to achieve high levels of human motivation across the organisation. It's all about balance and 'shades of grey', not
'black and white'.
Both the new and the traditional paradigms are guiding management actions in the world today. Our vision for
Fundamentals of Management is to explore the new paradigm in a way that is interesting and valuable to students, while
PREFAC E xv
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retaining the best of traditional management ideas. To achieve this vision, we have included the most recent management
thinking and research, as well as the contemporary application of management ideas in organisations. The combination of
established scholarship, new ideas and real-life applications gives students a taste of the energy, challenge and adventure
inherent in the dynamic field of management. We have worked together to provide a textbook better than any other at
capturing the excitement of organisational management.
We wrote Fundamentals of Management to provide a book of the highest quality- one that will create in students both
respect for the changing field of management and confidence that they can understand and master it. The textual portion
of this book has been enhanced by an engaging, easy-to-understand writing style and many in-text examples and boxed
items that bring concepts to life for students.
ORGANISATION
The chapter sequence in Fundamentals of Management is organised around the management functions of planning,
organising, leading and controlling. These four functions effectively encompass both management research and real-life
characteristics of the manager's job.
Part One introduces the world of management, including the nature of management, the emerging management
paradigm, the learning organisation and historical perspectives on management.
Part Two examines the environments of management and organisations. This section includes material on the business
environment and corporate culture, the global environment, ethics and social responsibility, the natural environment, and
the environment of entrepreneurship and small-business management.
Part Three presents chapters on planning, including organisational goal setting and planning, strategy formulation and
implementation, and the decision-making process.
Part Four focuses on organising processes. These chapters describe the dimensions of structural design, the design
alternatives managers can use to achieve strategic objectives, structural designs for promoting innovation and change, the
design and use of the human resource function, and the ways managing diverse employees are significant to the organising
function.
Part Five is devoted to leadership. This section begins with a chapter on leadership, followed by chapters on motivating
employees, communication and team management.
Part Six describes the controlling functions of management, including basic principles of quality improvement.
Finally, our Capstone chapter integrates many of the themes of management and considers 'best practices' in
organisations, at the cutting edge of our dynamic field. It provides a practical yet integrative way to think about the 'world
of work', and how to succeed in it.
SPECIAL FEATURES
One major goal of this book is to offer better ways of using the textbook medium to convey management knowledge to
the reader. To this end, the book includes several special features.
Chapter outline and objectives. Each chapter begins with a clear statement of its learning objectives and an outline
of its contents. These devices provide an overview of what is to come and can also be used by students to see whether
they understand and have retained important points.
Management challenge and response. The text portion of each chapter begins with a real-life problem faced by
organisation managers. The problem pertains to the topic of the chapter and will heighten students' interest in chapter
concepts. The questions posed in the Management challenge are resolved in the Response at the end of the chapter,
where chapter concepts guiding management's actions are highlighted.
Contemporary examples from all over the Asia-Pacific region - and, indeed, the world. Every chapter contains
a number of examples of real-life management incidents. These are placed at strategic points in the chapters and
•
XVI PRE FAC E
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any tirne if subsequent rights restrictions require it.
are designed to demonstrate the application of management concepts in specific companies. These in-text examples
include well-known companies such as National Australia Bank, BHP Billiton, McDonald's, ANZ, General Electric
and Google, as well as less-well-known companies and not-for-profit organisations such as Austel, Dryen Australia
and TAC. These examples put students in touch with the real world of organisations so they can appreciate the value
of management concepts.
Exhibits. Many aspects of management are research based, and some concepts tend to be abstract and theoretical.
To enhance students' awareness and understanding of these concepts, many exhibits have been included throughout
the book. These exhibits consolidate key points, indicate relationships among variables and visually illustrate concepts.
They also make effective use of colour to enhance their imagery and appeal.
Glossary. Leaming the management vocabulary is essential to understanding contemporary management. This process
is facilitated in three ways. First, key terms and concepts are coloured and defined where they first appear in the text.
Second, brief definitions are set out in the margin for easy review and follow-up. Third, a glossary summarising all key
terms and definitions appears at the end of the book for handy reference.
'Remember this' summaries and Discussion questions. Each chapter contains a number of Remember this boxes,
summaries of key points that students should retain. The end-of-chapter discussion questions are a complementary
learning tool that will enable students to check their understanding of key issues, to think beyond basic concepts and
to determine areas that require further study. The Remember this summaries and Discussion questions help students
to discriminate between the text's main and supporting points, and provide mechanisms for self-teaching.
Management in practice exercises. Management in practice, Ethical challenge, Group challenge, Case for critical
analysis and New manager self-test exercises provide students with an opportunity to experience management issues in
a personal way. These exercises take the form of questionnaires, scenarios and activities, and also provide opportunities
for students to work in teams.
Video cases. The chapters of the book conclude with video cases that illustrate concepts discussed in the text. The
videos will enable students to consider the practical applications of management theory.
Continuing Case. Each Part of the book finishes with a contemporary continuing case study, of General Motors (US)
and its Australian business, Holden, which face many managerial challenges and opportunities.
New icons. A Linkage icon and an Entrepreneurship icon have been added to this new edition. The Linkage icon
highlights links between topics within and across chapters, and the Entrepreneurship icon points to examples and
issues related to new value creation.
••
PREFAC E XVII
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any tirne if subsequent rights restrictions require it.
RESOURCES FOR THE STUDENT
GU IDE As you read this text you will find a number of features designed
to enhance your study of management, and to help you understand
how management is applied in the real world.
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start of each chapter presents a real-life management Later in each chapter, the •
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scenario that relates to key chapter concepts, and Response to the management challenge offers a conclusion
encourages you to think about how best to resolve it . to this scenario, describing how the issue was overcome.
•••
XVII I
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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Remember this lists throughout chapters summarise the Take a moment pop-ups provide tips and suggestions
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When key terms are used for the first time, they are Australian manager profiles pro,ride a candid window into
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is pro,rided in the margin.These definitions are collected Australian managers have had to o,rercome in their careers.
in th e Glossa1y at the back of the text.
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RESOURC ES GU IDE XIX
Copyright 2015 Cengage Learn ing. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Leaming reserves the right to remove additional content at any time if subsequent rights restrictions require it
THE MONCYBE£ STYLE
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Entrepreneurship icons highlight discussion of
Linkage icons draw attention to connections between
contemporary entrepreneurship and related activities
topics within individual chapters and across the text; an
throughout the text, such as innovation.
in-text reference adjacent to the icon directs you to the
relevant material.
xx RESOURCES GU I DE
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•• Concept revision and Concept extension icons refer you
••
•• to online exercises that will reinforce and expand your
••
•• knowledge of management concepts. This material
••
•• is available on the Fundamentals of Managerrient
••
CourseMate ,vebsite.
At the end of each chapter , you will find several tools to h elp you to revie,v each
chapter's contents and key learning concepts, and to help extend your learning.
.
T he Ethical challenge offers a h)rpothetical scenario
in,,olving ethics or social responsibility in management,
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RESOURC ES GU IDE XXI
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Leaming reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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The Group challenge is an activity or exercise that is The Case for critical analysis describes a real-world
suitable for tutorials. It encourages discussion, the management situation. Each case concludes with a set of
development of teamwork and analytical skills. questions that encourage you to sharpen your diagnostic
skills for management problem solving.
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On the job video cases ask questions about videos available
on the Fundamentals of Management CourseMate that
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•
••
•
The Continuing case at the end of each Part offers a
running description of the ongoing management issues
faced by one organisation. Each of the case's
six sections relates to the management topics described in
the preceding Part .
••
XXII RESOURCES GUID E
Copyright 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
ONLINE RESOURCES FOR STUDENTS
Visit http://login.cengagebrain.com and login using the code card in the front of this text for 12 months' access to the
Fundamentals of JVIanagement CourseMate website. You'll find an e-book, audio summaries, case projects, interactive
self-tests, internet research activities, re,rision quizzes, videos, a glossary, flashcards, games, cross,vords and more tools
to help you excel in your studies.
••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••
INSTRUCTOR'S MANUAL bank, edit existing questions and build tests of up to 250
The Instructor's manual pro,,ides you ,vith a. ,vealth of questions using up to 12 question types. You can also
content to help set up and administer a management export the files into Blackboard or \t\TebCT.
subject. It includes learning objecti,,es, chapter outlines,
key points, figures from the text, further teaching tips and
TEACHING NOTES
materials, tutorial warm-up acti,rities, as well as solutions Teaching notes for student case projects, internet
to problems in the text. research activities and interacti,,e self-tests ,vill assist
you in preparing tutorial discussion, setting acti,rities and
POWERPOINT™ PRESENTATIONS pro,,iding feedback.
Chapter-by-chapter PovverPoint presentations cover the
main concepts addressed within the text and can be
ARTWORK
edited to suit your o,vn requirements. Use these slides to These digital files of graphs, pictures and flowcharts from
enhance your lecture presentations and to reinforce the the text can be used in a variety of media. Add them
key principles of your subject, or for student handouts. into your course management system, use them within
student handouts or copy them into lecture presentations.
EXAMVIEW TEST BANK
FUNDAMENTALS OF MANAGEMENT
ExamView~ LOCAL VIDEO PACKAGE
ExamVie,v helps you to create, customise and deliver
This ,rideo package, featuring large and small local
tests in minutes, for both print and online applications.
companies, provides a rele,,ant and engaging visual
The Quick Test \i\Tizard and Online test Wizard guide
teaching tool for the classroom. Scenarios will link the
you step by step through the test-creation process. With
application of management concepts to key graduate
ExamVie,v's complete word-processing abilities, you
outcomes.
can add an unlimited number of ne,v questions to the
•••
RESOURC ES GU IDE XXIII
Copyright 2015 Cengage Learn ing. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Leaming reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Another Random Scribd Document
with Unrelated Content
OFF LIMITS. Paramount Pictures Corp., 1953. 89 min., sd., b&w,
35mm. © Paramount Pictures Corp.; 25Mar53 (in notice: 1952);
LP2480.
OFF TO LAS VEGAS. SEE The Dennis Day Show, no. 108.
OFF TO THE OPERA. SEE Heckle and Jeckle the Talking Magpies
in Off to the Opera.
OFF TO THE RACES. Vitaphone Corp. 10 min., sd., color, 35mm.
(Sports Parade) A Warner Bros. short subject. Technicolor. ©
Vitaphone Corp.; 20Sep54; MP6226.
OFF WE GLOW. Paramount Pictures Corp., 1952. 1 reel, sd., color,
35mm. (Kartune) © Paramount Pictures Corp.; 29Feb52;
LP1553.
OFFICE COURTESY: MEETING THE PUBLIC. Encyclopaedia
Britannica Films. 11 min., sd., b&w, 16mm. © Encyclopaedia
Britannica Films, Inc.; 17Jul53; MP4053.
OFFICE ETIQUETTE. Encyclopaedia Britannica Films Inc., 1950.
13 min., sd., b&w, 16mm. © Encyclopaedia Britannica Films Inc.;
25May50; MP160.
OFFICE TEAMWORK. Encyclopaedia Britannica Films. 12 min.,
sd., b&w, 16mm. © Encyclopaedia Britannica Films, Inc.;
17Jul53; MP4018.
OFFICER NEEDS HELP. SEE Schlitz Playhouse of Stars.
OFFICIAL DETECTIVE. Desilu Productions and National Telefilm
Associates. Approx. 27 min. each, sd., b&w, 16mm. © National
Telefilm Associates, Inc. & Desilu Productions, Inc.